0000151670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80596, cti_sequence_id=84712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80597, cti_sequence_id=84713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80598 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80598, cti_sequence_id=84714, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80599, cti_sequence_id=84715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80600, cti_sequence_id=84716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80601 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80601, cti_sequence_id=84717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80602, cti_sequence_id=84718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:09.704 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:09.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80603, cti_sequence_id=84719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80604 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80604, cti_sequence_id=84720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80605, cti_sequence_id=84721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80606, cti_sequence_id=84722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80607 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80607, cti_sequence_id=84723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80608, cti_sequence_id=84724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80609, cti_sequence_id=84725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80610 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80610, cti_sequence_id=84726, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80611, cti_sequence_id=84727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80612, cti_sequence_id=84728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80613 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80613, cti_sequence_id=84729, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285446972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80614, cti_sequence_id=84730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80615, cti_sequence_id=84731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80616 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80616, cti_sequence_id=84732, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80617, cti_sequence_id=84733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80618, cti_sequence_id=84734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80619 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285486194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80619, cti_sequence_id=84735, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80620, cti_sequence_id=84736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:09.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:10.004 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80621, cti_sequence_id=84737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80622 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80622, cti_sequence_id=84738, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285506977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80623, cti_sequence_id=84739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80624, cti_sequence_id=84740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80625 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80625, cti_sequence_id=84741, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80626, cti_sequence_id=84742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80627, cti_sequence_id=84743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80628 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80628, cti_sequence_id=84744, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80629, cti_sequence_id=84745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80630, cti_sequence_id=84746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80631 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80631, cti_sequence_id=84747, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80632, cti_sequence_id=84748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80633, cti_sequence_id=84749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80634 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80634, cti_sequence_id=84750, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80635, cti_sequence_id=84751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80636, cti_sequence_id=84752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80637 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80637, cti_sequence_id=84753, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80638, cti_sequence_id=84754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:10.005 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:10.153 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80639, cti_sequence_id=84755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80640 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80640, cti_sequence_id=84756, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80641, cti_sequence_id=84757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80642, cti_sequence_id=84758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80643 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80643, cti_sequence_id=84759, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80644, cti_sequence_id=84760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80645, cti_sequence_id=84761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80646 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80646, cti_sequence_id=84762, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80647, cti_sequence_id=84763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80648, cti_sequence_id=84764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80649 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80649, cti_sequence_id=84765, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80650, cti_sequence_id=84766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80651, cti_sequence_id=84767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80652 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80652, cti_sequence_id=84768, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80653, cti_sequence_id=84769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80654, cti_sequence_id=84770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80655 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80655, cti_sequence_id=84771, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80656, cti_sequence_id=84772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:10.153 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:10.303 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285736969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80657, cti_sequence_id=84773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80658 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80658, cti_sequence_id=84774, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80659, cti_sequence_id=84775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80660, cti_sequence_id=84776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80661 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80661, cti_sequence_id=84777, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80662, cti_sequence_id=84778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80663, cti_sequence_id=84779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80664 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80664, cti_sequence_id=84780, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80665, cti_sequence_id=84781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80666, cti_sequence_id=84782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80667 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80667, cti_sequence_id=84783, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80668, cti_sequence_id=84784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80669, cti_sequence_id=84785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80670 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80670, cti_sequence_id=84786, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80671, cti_sequence_id=84787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80672, cti_sequence_id=84788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80673 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80673, cti_sequence_id=84789, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80674, cti_sequence_id=84790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:10.303 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:10.449 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80675, cti_sequence_id=84791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80676 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80676, cti_sequence_id=84792, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80677, cti_sequence_id=84793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80678, cti_sequence_id=84794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80679 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80679, cti_sequence_id=84795, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80680, cti_sequence_id=84796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:24:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80681, cti_sequence_id=84797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80682 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80682, cti_sequence_id=84798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80683, cti_sequence_id=84799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80684, cti_sequence_id=84800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80685 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80685, cti_sequence_id=84801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80686, cti_sequence_id=84802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80687, cti_sequence_id=84803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80688 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80688, cti_sequence_id=84804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80689, cti_sequence_id=84805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80690, cti_sequence_id=84806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80691 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80691, cti_sequence_id=84807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80692, cti_sequence_id=84808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:10.449 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:10.590 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80693, cti_sequence_id=84809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80694 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80694, cti_sequence_id=84810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80695, cti_sequence_id=84811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575285996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80696, cti_sequence_id=84812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80697 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80697, cti_sequence_id=84813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80698, cti_sequence_id=84814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80699, cti_sequence_id=84815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80700 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80700, cti_sequence_id=84816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80701, cti_sequence_id=84817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80702, cti_sequence_id=84818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80703 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286046194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80703, cti_sequence_id=84819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80704, cti_sequence_id=84820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80705, cti_sequence_id=84821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80706 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80706, cti_sequence_id=84822, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80707, cti_sequence_id=84823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80708, cti_sequence_id=84824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80709 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80709, cti_sequence_id=84825, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80710, cti_sequence_id=84826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:10.590 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:10.742 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80711, cti_sequence_id=84827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80712 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80712, cti_sequence_id=84828, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80713, cti_sequence_id=84829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80714, cti_sequence_id=84830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80715 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80715, cti_sequence_id=84831, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80716, cti_sequence_id=84832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80717, cti_sequence_id=84833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80718 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80718, cti_sequence_id=84834, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80719, cti_sequence_id=84835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80720, cti_sequence_id=84836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80721 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80721, cti_sequence_id=84837, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286166975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80722, cti_sequence_id=84838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80723, cti_sequence_id=84839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80724 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80724, cti_sequence_id=84840, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80725, cti_sequence_id=84841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80726, cti_sequence_id=84842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:00.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286200991][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575286200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=84843, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151859: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 04:30:00.992 -0700: %CCBU_EVENT_POOL-1-worker-119-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 04:30:00.991,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575286200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=84843, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000151860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80727 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80727, cti_sequence_id=84844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80728, cti_sequence_id=84845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:10.742 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:10.890 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80729, cti_sequence_id=84846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80730 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80730, cti_sequence_id=84847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80731, cti_sequence_id=84848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80732, cti_sequence_id=84849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80733 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80733, cti_sequence_id=84850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80734, cti_sequence_id=84851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80735, cti_sequence_id=84852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80736 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80736, cti_sequence_id=84853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80737, cti_sequence_id=84854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80738, cti_sequence_id=84855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80739 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80739, cti_sequence_id=84856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80740, cti_sequence_id=84857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80741, cti_sequence_id=84858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80742 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80742, cti_sequence_id=84859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80743, cti_sequence_id=84860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80744, cti_sequence_id=84861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80745 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80745, cti_sequence_id=84862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80746, cti_sequence_id=84863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:10.891 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:11.031 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80747, cti_sequence_id=84864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80748 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80748, cti_sequence_id=84865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80749, cti_sequence_id=84866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80750, cti_sequence_id=84867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80751 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80751, cti_sequence_id=84868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80752, cti_sequence_id=84869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80753, cti_sequence_id=84870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80754 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80754, cti_sequence_id=84871, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80755, cti_sequence_id=84872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80756, cti_sequence_id=84873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80757 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80757, cti_sequence_id=84874, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80758, cti_sequence_id=84875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80759, cti_sequence_id=84876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80760 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80760, cti_sequence_id=84877, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80761, cti_sequence_id=84878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80762, cti_sequence_id=84879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80763 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80763, cti_sequence_id=84880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80764, cti_sequence_id=84881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:11.032 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:11.181 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80765, cti_sequence_id=84882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80766 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80766, cti_sequence_id=84883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80767, cti_sequence_id=84884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80768, cti_sequence_id=84885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80769 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80769, cti_sequence_id=84886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80770, cti_sequence_id=84887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80771, cti_sequence_id=84888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80772 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80772, cti_sequence_id=84889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286506972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80773, cti_sequence_id=84890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80774, cti_sequence_id=84891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80775 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80775, cti_sequence_id=84892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80776, cti_sequence_id=84893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80777, cti_sequence_id=84894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80778 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80778, cti_sequence_id=84895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80779, cti_sequence_id=84896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80780, cti_sequence_id=84897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80781 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80781, cti_sequence_id=84898, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80782, cti_sequence_id=84899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:11.181 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:11.325 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80783, cti_sequence_id=84900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80784 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80784, cti_sequence_id=84901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80785, cti_sequence_id=84902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80786, cti_sequence_id=84903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80787 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80787, cti_sequence_id=84904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80788, cti_sequence_id=84905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80789, cti_sequence_id=84906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80790 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80790, cti_sequence_id=84907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80791, cti_sequence_id=84908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80792, cti_sequence_id=84909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80793 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80793, cti_sequence_id=84910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80794, cti_sequence_id=84911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80795, cti_sequence_id=84912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80796 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80796, cti_sequence_id=84913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80797, cti_sequence_id=84914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80798, cti_sequence_id=84915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80799 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80799, cti_sequence_id=84916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80800, cti_sequence_id=84917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:11.325 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:11.470 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80801, cti_sequence_id=84918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80802 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80802, cti_sequence_id=84919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80803, cti_sequence_id=84920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80804, cti_sequence_id=84921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80805 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80805, cti_sequence_id=84922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80806, cti_sequence_id=84923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80807, cti_sequence_id=84924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80808 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80808, cti_sequence_id=84925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80809, cti_sequence_id=84926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80810, cti_sequence_id=84927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80811 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80811, cti_sequence_id=84928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80812, cti_sequence_id=84929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80813, cti_sequence_id=84930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80814 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80814, cti_sequence_id=84931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80815, cti_sequence_id=84932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80816, cti_sequence_id=84933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80817 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80817, cti_sequence_id=84934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80818, cti_sequence_id=84935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:11.470 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000151994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:11.620 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000151995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80819, cti_sequence_id=84936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80820 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000151997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80820, cti_sequence_id=84937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80821, cti_sequence_id=84938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000151999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80822, cti_sequence_id=84939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80823 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80823, cti_sequence_id=84940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80824, cti_sequence_id=84941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80825, cti_sequence_id=84942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:01.685 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286861685][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84943, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:01.686 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286861685][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84944, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:01.686 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286861686][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84945, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152007: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.686 -0700: %CCBU_EVENT_POOL-1-worker-121-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 04:41:01.685,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84943, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000152008: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.686 -0700: %CCBU_EVENT_POOL-1-worker-122-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2402] 
0000152009: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.687 -0700: %CCBU_EVENT_POOL-1-worker-122-6-CONFIG_AGENT_INVALIDATED:  Agent[2402] 
0000006020: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.687 -0700: %CCBU_EVENT_POOL-1-worker-122-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152010: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.687 -0700: %CCBU_EVENT_POOL-1-worker-122-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension></extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T11:41:01.686Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006021: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.688 -0700: %CCBU_EVENT_POOL-1-worker-122-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152011: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.688 -0700: %CCBU_EVENT_POOL-1-worker-122-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000152012: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.688 -0700: %CCBU_EVENT_POOL-1-worker-122-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 04:41:01.685,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84944, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000152013: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 04:41:01.688 -0700: %CCBU_EVENT_POOL-1-worker-123-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 04:41:01.686,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=84945, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000152014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80826 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80826, cti_sequence_id=84946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80827, cti_sequence_id=84947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006022: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 04:41:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152017: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 04:41:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80828, cti_sequence_id=84948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80829 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80829, cti_sequence_id=84949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80830, cti_sequence_id=84950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80831, cti_sequence_id=84951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80832 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286906192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80832, cti_sequence_id=84952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80833, cti_sequence_id=84953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80834, cti_sequence_id=84954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80835 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80835, cti_sequence_id=84955, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:06.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286926981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80836, cti_sequence_id=84956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:11.620 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:11.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80837, cti_sequence_id=84957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80838 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80838, cti_sequence_id=84958, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:26.994 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286946994][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80839, cti_sequence_id=84959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80840, cti_sequence_id=84960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80841 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80841, cti_sequence_id=84961, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80842, cti_sequence_id=84962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80843, cti_sequence_id=84963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80844 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80844, cti_sequence_id=84964, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286986972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80845, cti_sequence_id=84965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575286996972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80846, cti_sequence_id=84966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80847 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80847, cti_sequence_id=84967, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80848, cti_sequence_id=84968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80849, cti_sequence_id=84969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80850 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80850, cti_sequence_id=84970, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80851, cti_sequence_id=84971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80852, cti_sequence_id=84972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80853 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80853, cti_sequence_id=84973, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80854, cti_sequence_id=84974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:11.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:11.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:16.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287056980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80855, cti_sequence_id=84975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80856 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80856, cti_sequence_id=84976, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80857, cti_sequence_id=84977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80858, cti_sequence_id=84978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80859 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80859, cti_sequence_id=84979, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80860, cti_sequence_id=84980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:44:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287096973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80861, cti_sequence_id=84981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80862 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80862, cti_sequence_id=84982, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80863, cti_sequence_id=84983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80864, cti_sequence_id=84984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80865 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80865, cti_sequence_id=84985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80866, cti_sequence_id=84986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80867, cti_sequence_id=84987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80868, cti_sequence_id=84988, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80869, cti_sequence_id=84989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80870, cti_sequence_id=84990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80871 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80871, cti_sequence_id=84991, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80872, cti_sequence_id=84992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:11.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:12.056 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80873, cti_sequence_id=84993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80874 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80874, cti_sequence_id=84994, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80875, cti_sequence_id=84995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80876, cti_sequence_id=84996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80877 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80877, cti_sequence_id=84997, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80878, cti_sequence_id=84998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80879, cti_sequence_id=84999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80880, cti_sequence_id=85000, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80881, cti_sequence_id=85001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80882, cti_sequence_id=85002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80883, cti_sequence_id=85003, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80884, cti_sequence_id=85004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80885, cti_sequence_id=85005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80886 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80886, cti_sequence_id=85006, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80887, cti_sequence_id=85007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80888, cti_sequence_id=85008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80889 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287286194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80889, cti_sequence_id=85009, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80890, cti_sequence_id=85010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:12.057 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:12.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80891, cti_sequence_id=85011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80892 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80892, cti_sequence_id=85012, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80893, cti_sequence_id=85013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80894, cti_sequence_id=85014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:46.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80895 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287326193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80895, cti_sequence_id=85015, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80896, cti_sequence_id=85016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80897, cti_sequence_id=85017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80898 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80898, cti_sequence_id=85018, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80899, cti_sequence_id=85019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80900, cti_sequence_id=85020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80901, cti_sequence_id=85021, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80902, cti_sequence_id=85022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80903, cti_sequence_id=85023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80904 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80904, cti_sequence_id=85024, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80905, cti_sequence_id=85025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80906, cti_sequence_id=85026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80907 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80907, cti_sequence_id=85027, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80908, cti_sequence_id=85028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:12.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:12.345 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80909, cti_sequence_id=85029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80910 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80910, cti_sequence_id=85030, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80911, cti_sequence_id=85031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80912, cti_sequence_id=85032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80913 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80913, cti_sequence_id=85033, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80914, cti_sequence_id=85034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80915, cti_sequence_id=85035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287466192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80916, cti_sequence_id=85036, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80917, cti_sequence_id=85037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80918, cti_sequence_id=85038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80919, cti_sequence_id=85039, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80920, cti_sequence_id=85040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80921, cti_sequence_id=85041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80922, cti_sequence_id=85042, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80923, cti_sequence_id=85043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80924, cti_sequence_id=85044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80925, cti_sequence_id=85045, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80926, cti_sequence_id=85046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:12.345 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:12.489 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80927, cti_sequence_id=85047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80928 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80928, cti_sequence_id=85048, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80929, cti_sequence_id=85049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80930, cti_sequence_id=85050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80931, cti_sequence_id=85051, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80932, cti_sequence_id=85052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80933, cti_sequence_id=85053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80934 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80934, cti_sequence_id=85054, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80935, cti_sequence_id=85055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80936, cti_sequence_id=85056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80937 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80937, cti_sequence_id=85057, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80938, cti_sequence_id=85058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80939, cti_sequence_id=85059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:46.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80940 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287626193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80940, cti_sequence_id=85060, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80941, cti_sequence_id=85061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80942, cti_sequence_id=85062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80943, cti_sequence_id=85063, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80944, cti_sequence_id=85064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:12.489 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:12.636 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80945, cti_sequence_id=85065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80946 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80946, cti_sequence_id=85066, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80947, cti_sequence_id=85067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80948, cti_sequence_id=85068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80949 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80949, cti_sequence_id=85069, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80950, cti_sequence_id=85070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80951, cti_sequence_id=85071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80952 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80952, cti_sequence_id=85072, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80953, cti_sequence_id=85073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80954, cti_sequence_id=85074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80955 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80955, cti_sequence_id=85075, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80956, cti_sequence_id=85076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80957, cti_sequence_id=85077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80958 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80958, cti_sequence_id=85078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80959, cti_sequence_id=85079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80960, cti_sequence_id=85080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80961 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80961, cti_sequence_id=85081, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80962, cti_sequence_id=85082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:12.636 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:12.779 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80963, cti_sequence_id=85083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80964 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80964, cti_sequence_id=85084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80965, cti_sequence_id=85085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80966, cti_sequence_id=85086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80967 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80967, cti_sequence_id=85087, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80968, cti_sequence_id=85088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80969, cti_sequence_id=85089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80970 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80970, cti_sequence_id=85090, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80971, cti_sequence_id=85091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80972, cti_sequence_id=85092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80973 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80973, cti_sequence_id=85093, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80974, cti_sequence_id=85094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80975, cti_sequence_id=85095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80976 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80976, cti_sequence_id=85096, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:46.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287866977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80977, cti_sequence_id=85097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:57:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287876975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80978, cti_sequence_id=85098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80979 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80979, cti_sequence_id=85099, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287886975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80980, cti_sequence_id=85100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:12.780 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:12.926 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80981, cti_sequence_id=85101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80982 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80982, cti_sequence_id=85102, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80983, cti_sequence_id=85103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287916974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80984, cti_sequence_id=85104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80985 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80985, cti_sequence_id=85105, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:46.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287926982][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80986, cti_sequence_id=85106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:58:56.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287936979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80987, cti_sequence_id=85107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80988 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80988, cti_sequence_id=85108, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287946979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80989, cti_sequence_id=85109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:16.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287956977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80990, cti_sequence_id=85110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80991 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80991, cti_sequence_id=85111, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80992, cti_sequence_id=85112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287976975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80993, cti_sequence_id=85113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80994 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80994, cti_sequence_id=85114, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80995, cti_sequence_id=85115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 04:59:56.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575287996972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80996, cti_sequence_id=85116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:01.411 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288001410][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575288000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85117, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152262: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:00:01.411 -0700: %CCBU_EVENT_POOL-1-worker-120-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:00:01.411,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575288000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85117, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000152263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :80997 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=80997, cti_sequence_id=85118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80998, cti_sequence_id=85119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:12.926 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:13.071 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288016972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=80999, cti_sequence_id=85120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81000 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81000, cti_sequence_id=85121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288026978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81001, cti_sequence_id=85122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288036977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81002, cti_sequence_id=85123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81003 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288046192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81003, cti_sequence_id=85124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288046972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81004, cti_sequence_id=85125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81005, cti_sequence_id=85126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81006 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81006, cti_sequence_id=85127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288066975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81007, cti_sequence_id=85128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81008, cti_sequence_id=85129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81009, cti_sequence_id=85130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288086983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81010, cti_sequence_id=85131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288096974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81011, cti_sequence_id=85132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81012, cti_sequence_id=85133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288106974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81013, cti_sequence_id=85134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:01:56.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288116977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81014, cti_sequence_id=85135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81015, cti_sequence_id=85136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288126973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81016, cti_sequence_id=85137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:13.071 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:13.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:16.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288136975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81017, cti_sequence_id=85138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81018, cti_sequence_id=85139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81019, cti_sequence_id=85140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81020, cti_sequence_id=85141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81021 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81021, cti_sequence_id=85142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81022, cti_sequence_id=85143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81023, cti_sequence_id=85144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81024 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81024, cti_sequence_id=85145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81025, cti_sequence_id=85146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81026, cti_sequence_id=85147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81027 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81027, cti_sequence_id=85148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:26.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288206984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81028, cti_sequence_id=85149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81029, cti_sequence_id=85150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81030 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81030, cti_sequence_id=85151, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288226976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81031, cti_sequence_id=85152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81032, cti_sequence_id=85153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81033 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81033, cti_sequence_id=85154, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:06.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288246981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81034, cti_sequence_id=85155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:13.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:13.365 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81035, cti_sequence_id=85156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81036 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:26.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288266195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81036, cti_sequence_id=85157, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:26.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288266980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81037, cti_sequence_id=85158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81038, cti_sequence_id=85159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81039, cti_sequence_id=85160, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81040, cti_sequence_id=85161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81041, cti_sequence_id=85162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81042, cti_sequence_id=85163, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81043, cti_sequence_id=85164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81044, cti_sequence_id=85165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81045, cti_sequence_id=85166, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81046, cti_sequence_id=85167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81047, cti_sequence_id=85168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81048 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81048, cti_sequence_id=85169, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81049, cti_sequence_id=85170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81050, cti_sequence_id=85171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81051 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81051, cti_sequence_id=85172, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81052, cti_sequence_id=85173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:13.365 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:13.517 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81053, cti_sequence_id=85174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81054, cti_sequence_id=85175, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81055, cti_sequence_id=85176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81056, cti_sequence_id=85177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81057, cti_sequence_id=85178, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81058, cti_sequence_id=85179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81059, cti_sequence_id=85180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81060, cti_sequence_id=85181, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81061, cti_sequence_id=85182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81062, cti_sequence_id=85183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81063, cti_sequence_id=85184, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81064, cti_sequence_id=85185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81065, cti_sequence_id=85186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81066 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81066, cti_sequence_id=85187, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81067, cti_sequence_id=85188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:07:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81068, cti_sequence_id=85189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81069 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288486192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81069, cti_sequence_id=85190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288486974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81070, cti_sequence_id=85191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:13.517 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:13.661 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81071, cti_sequence_id=85192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81072, cti_sequence_id=85193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81073, cti_sequence_id=85194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288516974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81074, cti_sequence_id=85195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81075 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81075, cti_sequence_id=85196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81076, cti_sequence_id=85197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81077, cti_sequence_id=85198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81078 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81078, cti_sequence_id=85199, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81079, cti_sequence_id=85200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81080, cti_sequence_id=85201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81081 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81081, cti_sequence_id=85202, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81082, cti_sequence_id=85203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81083, cti_sequence_id=85204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81084 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81084, cti_sequence_id=85205, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81085, cti_sequence_id=85206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81086, cti_sequence_id=85207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81087 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81087, cti_sequence_id=85208, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81088, cti_sequence_id=85209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:13.662 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:13.804 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81089, cti_sequence_id=85210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81090 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81090, cti_sequence_id=85211, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81091, cti_sequence_id=85212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81092, cti_sequence_id=85213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81093 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288646193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81093, cti_sequence_id=85214, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81094, cti_sequence_id=85215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81095, cti_sequence_id=85216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81096 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81096, cti_sequence_id=85217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81097, cti_sequence_id=85218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81098, cti_sequence_id=85219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81099 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81099, cti_sequence_id=85220, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81100, cti_sequence_id=85221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81101, cti_sequence_id=85222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81102 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81102, cti_sequence_id=85223, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81103, cti_sequence_id=85224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81104, cti_sequence_id=85225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81105 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81105, cti_sequence_id=85226, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81106, cti_sequence_id=85227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:13.804 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:13.954 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81107, cti_sequence_id=85228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81108 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81108, cti_sequence_id=85229, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81109, cti_sequence_id=85230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81110, cti_sequence_id=85231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81111 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81111, cti_sequence_id=85232, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81112, cti_sequence_id=85233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:12:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81113, cti_sequence_id=85234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81114 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81114, cti_sequence_id=85235, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81115, cti_sequence_id=85236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81116, cti_sequence_id=85237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81117 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81117, cti_sequence_id=85238, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81118, cti_sequence_id=85239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288816969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81119, cti_sequence_id=85240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81120 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81120, cti_sequence_id=85241, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81121, cti_sequence_id=85242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81122, cti_sequence_id=85243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81123 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81123, cti_sequence_id=85244, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81124, cti_sequence_id=85245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:13.954 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:14.102 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81125, cti_sequence_id=85246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81126 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81126, cti_sequence_id=85247, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81127, cti_sequence_id=85248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81128, cti_sequence_id=85249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81129 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81129, cti_sequence_id=85250, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288886972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81130, cti_sequence_id=85251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:14:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81131, cti_sequence_id=85252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81132 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81132, cti_sequence_id=85253, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81133, cti_sequence_id=85254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81134, cti_sequence_id=85255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81135 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81135, cti_sequence_id=85256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81136, cti_sequence_id=85257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81137, cti_sequence_id=85258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81138 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81138, cti_sequence_id=85259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288946975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81139, cti_sequence_id=85260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81140, cti_sequence_id=85261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81141 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81141, cti_sequence_id=85262, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81142, cti_sequence_id=85263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:14.103 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:14.246 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81143, cti_sequence_id=85264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81144 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81144, cti_sequence_id=85265, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81145, cti_sequence_id=85266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575288996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81146, cti_sequence_id=85267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81147 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81147, cti_sequence_id=85268, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81148, cti_sequence_id=85269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81149, cti_sequence_id=85270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81150 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81150, cti_sequence_id=85271, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81151, cti_sequence_id=85272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81152, cti_sequence_id=85273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81153 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81153, cti_sequence_id=85274, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81154, cti_sequence_id=85275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81155, cti_sequence_id=85276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81156 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81156, cti_sequence_id=85277, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81157, cti_sequence_id=85278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81158, cti_sequence_id=85279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81159 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81159, cti_sequence_id=85280, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81160, cti_sequence_id=85281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:14.247 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:14.396 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81161, cti_sequence_id=85282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81162 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81162, cti_sequence_id=85283, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81163, cti_sequence_id=85284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81164, cti_sequence_id=85285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81165 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81165, cti_sequence_id=85286, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81166, cti_sequence_id=85287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81167, cti_sequence_id=85288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81168 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81168, cti_sequence_id=85289, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81169, cti_sequence_id=85290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81170, cti_sequence_id=85291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81171 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81171, cti_sequence_id=85292, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81172, cti_sequence_id=85293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81173, cti_sequence_id=85294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81174 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81174, cti_sequence_id=85295, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81175, cti_sequence_id=85296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81176, cti_sequence_id=85297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81177 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:06.202 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289206202][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81177, cti_sequence_id=85298, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81178, cti_sequence_id=85299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:14.397 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:14.539 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81179, cti_sequence_id=85300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81180 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81180, cti_sequence_id=85301, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81181, cti_sequence_id=85302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81182, cti_sequence_id=85303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81183 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81183, cti_sequence_id=85304, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81184, cti_sequence_id=85305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81185, cti_sequence_id=85306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81186 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81186, cti_sequence_id=85307, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81187, cti_sequence_id=85308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81188, cti_sequence_id=85309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81189 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81189, cti_sequence_id=85310, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81190, cti_sequence_id=85311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81191, cti_sequence_id=85312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81192 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81192, cti_sequence_id=85313, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81193, cti_sequence_id=85314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81194, cti_sequence_id=85315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81195 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81195, cti_sequence_id=85316, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:06.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289326977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81196, cti_sequence_id=85317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:14.539 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:14.702 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81197, cti_sequence_id=85318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81198 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81198, cti_sequence_id=85319, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81199, cti_sequence_id=85320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81200, cti_sequence_id=85321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81201 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81201, cti_sequence_id=85322, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81202, cti_sequence_id=85323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81203, cti_sequence_id=85324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81204 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81204, cti_sequence_id=85325, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81205, cti_sequence_id=85326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81206, cti_sequence_id=85327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81207 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81207, cti_sequence_id=85328, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81208, cti_sequence_id=85329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81209, cti_sequence_id=85330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81210 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81210, cti_sequence_id=85331, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81211, cti_sequence_id=85332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81212, cti_sequence_id=85333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81213 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81213, cti_sequence_id=85334, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81214, cti_sequence_id=85335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:14.702 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:14.853 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81215, cti_sequence_id=85336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81216 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81216, cti_sequence_id=85337, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81217, cti_sequence_id=85338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81218, cti_sequence_id=85339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81219 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81219, cti_sequence_id=85340, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81220, cti_sequence_id=85341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81221, cti_sequence_id=85342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81222 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81222, cti_sequence_id=85343, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81223, cti_sequence_id=85344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81224, cti_sequence_id=85345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81225 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81225, cti_sequence_id=85346, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289526977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81226, cti_sequence_id=85347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289536974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81227, cti_sequence_id=85348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81228 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81228, cti_sequence_id=85349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81229, cti_sequence_id=85350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81230, cti_sequence_id=85351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81231 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81231, cti_sequence_id=85352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81232, cti_sequence_id=85353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:14.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:15.000 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81233, cti_sequence_id=85354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81234 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289586193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81234, cti_sequence_id=85355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289586973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81235, cti_sequence_id=85356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81236, cti_sequence_id=85357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81237 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81237, cti_sequence_id=85358, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81238, cti_sequence_id=85359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81239, cti_sequence_id=85360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81240 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81240, cti_sequence_id=85361, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81241, cti_sequence_id=85362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289636969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81242, cti_sequence_id=85363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81243 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81243, cti_sequence_id=85364, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81244, cti_sequence_id=85365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81245, cti_sequence_id=85366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81246 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81246, cti_sequence_id=85367, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81247, cti_sequence_id=85368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:27:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289676972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81248, cti_sequence_id=85369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81249 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81249, cti_sequence_id=85370, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81250, cti_sequence_id=85371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:15.000 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:15.144 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81251, cti_sequence_id=85372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81252 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81252, cti_sequence_id=85373, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81253, cti_sequence_id=85374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81254, cti_sequence_id=85375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81255 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81255, cti_sequence_id=85376, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81256, cti_sequence_id=85377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81257, cti_sequence_id=85378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81258 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81258, cti_sequence_id=85379, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81259, cti_sequence_id=85380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81260, cti_sequence_id=85381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81261 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81261, cti_sequence_id=85382, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81262, cti_sequence_id=85383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81263, cti_sequence_id=85384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81264 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81264, cti_sequence_id=85385, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289786969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81265, cti_sequence_id=85386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81266, cti_sequence_id=85387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:01.072 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289801071][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575289800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85388, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152654: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:30:01.072 -0700: %CCBU_EVENT_POOL-1-worker-126-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:30:01.071,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575289800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85388, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000152655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81267 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81267, cti_sequence_id=85389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81268, cti_sequence_id=85390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:15.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:15.287 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81269, cti_sequence_id=85391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81270 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81270, cti_sequence_id=85392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81271, cti_sequence_id=85393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81272, cti_sequence_id=85394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81273 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81273, cti_sequence_id=85395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81274, cti_sequence_id=85396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81275, cti_sequence_id=85397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81276 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81276, cti_sequence_id=85398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81277, cti_sequence_id=85399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81278, cti_sequence_id=85400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81279 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81279, cti_sequence_id=85401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81280, cti_sequence_id=85402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289896975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81281, cti_sequence_id=85403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81282 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81282, cti_sequence_id=85404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81283, cti_sequence_id=85405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81284, cti_sequence_id=85406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81285 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81285, cti_sequence_id=85407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81286, cti_sequence_id=85408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:15.287 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:15.431 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81287, cti_sequence_id=85409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81288 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81288, cti_sequence_id=85410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:26.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289946979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81289, cti_sequence_id=85411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81290, cti_sequence_id=85412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81291 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81291, cti_sequence_id=85413, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81292, cti_sequence_id=85414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81293, cti_sequence_id=85415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81294 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81294, cti_sequence_id=85416, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81295, cti_sequence_id=85417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575289996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81296, cti_sequence_id=85418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81297 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81297, cti_sequence_id=85419, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81298, cti_sequence_id=85420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81299, cti_sequence_id=85421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81300 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81300, cti_sequence_id=85422, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81301, cti_sequence_id=85423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81302, cti_sequence_id=85424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81303 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81303, cti_sequence_id=85425, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81304, cti_sequence_id=85426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:15.431 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:15.579 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81305, cti_sequence_id=85427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81306 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81306, cti_sequence_id=85428, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81307, cti_sequence_id=85429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81308, cti_sequence_id=85430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81309 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:46.206 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290086206][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81309, cti_sequence_id=85431, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81310, cti_sequence_id=85432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:34:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81311, cti_sequence_id=85433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81312 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81312, cti_sequence_id=85434, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81313, cti_sequence_id=85435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81314, cti_sequence_id=85436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81315 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81315, cti_sequence_id=85437, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81316, cti_sequence_id=85438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81317, cti_sequence_id=85439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81318 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81318, cti_sequence_id=85440, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81319, cti_sequence_id=85441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81320, cti_sequence_id=85442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81321 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81321, cti_sequence_id=85443, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290166972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81322, cti_sequence_id=85444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:15.579 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:15.753 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81323, cti_sequence_id=85445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81324 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81324, cti_sequence_id=85446, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81325, cti_sequence_id=85447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81326, cti_sequence_id=85448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81327 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81327, cti_sequence_id=85449, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81328, cti_sequence_id=85450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81329, cti_sequence_id=85451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81330 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81330, cti_sequence_id=85452, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81331, cti_sequence_id=85453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81332, cti_sequence_id=85454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81333 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81333, cti_sequence_id=85455, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81334, cti_sequence_id=85456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290256973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81335, cti_sequence_id=85457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81336 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290266193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81336, cti_sequence_id=85458, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81337, cti_sequence_id=85459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:37:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290276972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81338, cti_sequence_id=85460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81339 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290286195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81339, cti_sequence_id=85461, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81340, cti_sequence_id=85462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:15.754 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:15.896 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81341, cti_sequence_id=85463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81342 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81342, cti_sequence_id=85464, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81343, cti_sequence_id=85465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81344, cti_sequence_id=85466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81345 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81345, cti_sequence_id=85467, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81346, cti_sequence_id=85468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81347, cti_sequence_id=85469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81348 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81348, cti_sequence_id=85470, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81349, cti_sequence_id=85471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81350, cti_sequence_id=85472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81351 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81351, cti_sequence_id=85473, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81352, cti_sequence_id=85474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290376969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81353, cti_sequence_id=85475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81354 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81354, cti_sequence_id=85476, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81355, cti_sequence_id=85477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:50.348 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290390348][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85478, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006023: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:39:50.349 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152785: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:39:50.349 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T12:39:50.348Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006024: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:39:50.350 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152786: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:39:50.350 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000152787: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:39:50.350 -0700: %CCBU_EVENT_POOL-1-worker-124-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:39:50.348,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85478, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000152788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81356, cti_sequence_id=85479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006025: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:39:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152789: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:39:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81357 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290406192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81357, cti_sequence_id=85480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81358, cti_sequence_id=85481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:15.896 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:16.049 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81359, cti_sequence_id=85482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81360 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81360, cti_sequence_id=85483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81361, cti_sequence_id=85484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81362, cti_sequence_id=85485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81363 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81363, cti_sequence_id=85486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81364, cti_sequence_id=85487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81365, cti_sequence_id=85488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81366 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81366, cti_sequence_id=85489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81367, cti_sequence_id=85490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81368, cti_sequence_id=85491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81369 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81369, cti_sequence_id=85492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81370, cti_sequence_id=85493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81371, cti_sequence_id=85494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81372 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81372, cti_sequence_id=85495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81373, cti_sequence_id=85496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81374, cti_sequence_id=85497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81375 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81375, cti_sequence_id=85498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81376, cti_sequence_id=85499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:16.049 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000152820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:16.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000152821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81377, cti_sequence_id=85500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:24.600 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290544600][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85501, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:24.600 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290544600][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85502, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:24.601 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290544601][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85503, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006026: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:24.601 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152825: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:24.601 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T12:42:24.600Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006027: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:24.601 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152826: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:24.601 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000152827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81378 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81378, cti_sequence_id=85504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152829: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.602 -0700: %CCBU_EVENT_POOL-1-worker-127-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2400]: has 0 calls 
0000152830: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.602 -0700: %CCBU_EVENT_POOL-1-worker-127-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81379 peripheralId: 5000, extension: 2980][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000152831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:26.606 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290546606][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=81379, cti_sequence_id=85505, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152832: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.606 -0700: %CCBU_EVENT_POOL-1-worker-127-6-DROPPED_AFTER_SNAPSHOT:  Agent[2400]: has 0 calls 
0000152833: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.606 -0700: %CCBU_EVENT_POOL-1-worker-127-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81380 , agentId: 2400][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000152834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:26.607 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290546607][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=1, wrapupDataOutgoingMode=1, logoutNonActivityTime=10, qualityRecordingRate=-1, ringNoAnswerTime=40, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=7200, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=81380, cti_sequence_id=85506, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152835: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.608 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2400][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@1979b51[id=2400,mediaType=1,agentId=2400,agentName=2400,firstName=Cmtest1,lastName=test1,extension=2980,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-02T12:42:24.600Z,wrapUpOnIncoming=OPTIONAL,mediaState=<null>,wrapUpTimer=7200,_requestId=<null>]]: Duplicate event not published to client 
0000152836: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.608 -0700: %CCBU_EVENT_POOL-1-worker-127-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2008, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:42:24.600,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85501, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152837: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.608 -0700: %CCBU_EVENT_POOL-1-worker-128-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2008, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:42:24.600,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85502, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152838: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:26.609 -0700: %CCBU_EVENT_POOL-1-worker-130-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:42:24.601,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85503, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81381, cti_sequence_id=85507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006028: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:42:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152840: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:42:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:28.594 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290548594][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85508, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006029: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:28.595 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152842: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:28.595 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T12:42:28.595Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006030: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:28.596 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152843: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:28.596 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000152844: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:42:28.596 -0700: %CCBU_EVENT_POOL-1-worker-125-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:42:28.594,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85508, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81382, cti_sequence_id=85509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006031: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:42:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152846: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:42:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81383, cti_sequence_id=85510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81384, cti_sequence_id=85511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81385, cti_sequence_id=85512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81386, cti_sequence_id=85513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81387, cti_sequence_id=85514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:07.623 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290587622][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85515, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006032: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:07.623 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152855: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:07.624 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-02T12:43:07.623Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000152856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:07.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290587624][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, ani=1812630, dnis=2980, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=85516, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006033: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:07.624 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:07.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290587624][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85517, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000152859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:07.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290587624][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85518, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000152858: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:07.624 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000152860: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:07.624 -0700: %CCBU_EVENT_POOL-1-worker-131-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:07.624,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, ani=1812630, dnis=2980, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=85516, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000152861: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:07.625 -0700: %CCBU_EVENT_POOL-1-worker-129-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:07.622,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85515, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152862: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:07.625 -0700: %CCBU_EVENT_POOL-1-worker-131-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:07.624,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85517, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941018, 1812630]]: Completed task 
0000006034: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:07.625 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152863: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:07.625 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:07.625Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:07.625Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:07.624Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:07.625Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152864: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:07.625 -0700: %CCBU_EVENT_POOL-1-worker-132-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:07.624,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85518, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941018, 2980, 1812630]]: Completed task 
0000152865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81388, cti_sequence_id=85519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006035: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152866: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:20.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290600863][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85520, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:20.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290600863][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85521, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:20.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290600863][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=85522, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941018]]]: Decoded Message to Finesse from backend cti server 
0000006036: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:20.864 -0700: %CCBU_EVENT_POOL-1-worker-137-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152870: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:20.865 -0700: %CCBU_EVENT_POOL-1-worker-137-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T12:43:20.864Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000152871: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.865 -0700: %CCBU_EVENT_POOL-1-worker-133-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941018]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006037: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:20.867 -0700: %CCBU_EVENT_POOL-1-worker-137-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152872: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:20.867 -0700: %CCBU_EVENT_POOL-1-worker-137-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000152873: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:20.868 -0700: %CCBU_EVENT_POOL-1-worker-137-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:20.863,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85520, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152874: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.868 -0700: %CCBU_EVENT_POOL-1-worker-133-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:20.864,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85521, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000152875: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.868 -0700: %CCBU_EVENT_POOL-1-worker-134-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006038: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.868 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152876: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.869 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000152877: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:20.869 -0700: %CCBU_EVENT_POOL-1-worker-134-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:20.864,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=85522, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941018]]][SEQ=[16941018, 2980, 1812630]]: Completed task 
0000152878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81389, cti_sequence_id=85523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81390, cti_sequence_id=85524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:36.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290616979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81391, cti_sequence_id=85525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.518 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625518][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85526, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.518 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625518][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=85527, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941018, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]]: Decoded Message to Finesse from backend cti server 
0000152884: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.518 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=AgentStateEvent]: processing event 
0000152885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.518 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625518][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85528, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152886: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.518 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000152887: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.518 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000152888: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.518 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000152889: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.518 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=AgentStateEvent]: processed event 
0000152890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.519 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625518][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=85529, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006039: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.519 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.519 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625518][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=85530, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706492, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941018, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000152892: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.519 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-02T12:43:45.519Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006040: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.520 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152893: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.520 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000152894: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.520 -0700: %CCBU_EVENT_POOL-1-worker-139-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.518,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85526, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.520 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625520][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706492, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85531, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.522 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625520][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=85532, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706492, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000152896: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.522 -0700: %CCBU_EVENT_POOL-1-worker-140-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000152898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.522 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625522][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85533, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.522 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625522][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706492, newConnectionDeviceIdType=0, ani=1812630, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85534, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.522 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625522][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85535, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706492, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006041: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.522 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.522 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625522][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85536, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706492, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000152902: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.522 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.520Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000152903: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.523 -0700: %CCBU_EVENT_POOL-1-worker-140-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.518,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=85527, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941018, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]][SEQ=[16941018, 2980]]: Completed task 
0000152904: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.524 -0700: %CCBU_EVENT_POOL-1-worker-138-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=AgentStateEvent]: processing event 
0000152905: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.524 -0700: %CCBU_EVENT_POOL-1-worker-138-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000152906: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.524 -0700: %CCBU_EVENT_POOL-1-worker-138-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000152907: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.524 -0700: %CCBU_EVENT_POOL-1-worker-138-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000152908: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.524 -0700: %CCBU_EVENT_POOL-1-worker-138-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=AgentStateEvent]: processed event 
0000152909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.524 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625522][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=85537, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941018, secondaryCallId=2130706492, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812630, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941018], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812630], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000152910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.524 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625523][cti_message=CTIEndCallEvent [callId=16941018, connectionDeviceIdType=1, connectionDeviceId=1812630, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=85538, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.525 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625524][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941018, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85539, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.525 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625524][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941018, connectionDeviceId=2980, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85540, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006042: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.525 -0700: %CCBU_EVENT_POOL-1-worker-138-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.525 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625524][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85541, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:45.525 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290625525][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85542, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152914: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.525 -0700: %CCBU_EVENT_POOL-1-worker-138-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T12:43:45.524Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006043: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.525 -0700: %CCBU_EVENT_POOL-1-worker-138-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152916: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.525 -0700: %CCBU_EVENT_POOL-1-worker-138-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000152917: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.526 -0700: %CCBU_EVENT_POOL-1-worker-138-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.518,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85528, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152918: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.526 -0700: %CCBU_EVENT_POOL-1-worker-141-6-Call.getDialogTO - No skill group name found.:  For callId 2130706492, no skill group name found for skill group number 0 
0000006044: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.526 -0700: %CCBU_EVENT_POOL-1-worker-141-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152919: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.526 -0700: %CCBU_EVENT_POOL-1-worker-141-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.526Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/2130706492</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152920: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.527 -0700: %CCBU_EVENT_POOL-1-worker-141-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.518,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=85529, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2980, 2130706492]]: Completed task 
0000152921: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.529 -0700: %CCBU_EVENT_POOL-1-worker-143-6-Call.getDialogTO - No skill group name found.:  For callId 2130706492, no skill group name found for skill group number 0 
0000152922: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.529 -0700: %CCBU_EVENT_POOL-1-worker-143-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.518,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=85530, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706492, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941018, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]][SEQ=[2980, 2130706492]]: Completed task 
0000152923: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=2130706492]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000152924: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-135-6-Call.getDialogTO - No skill group name found.:  For callId 2130706492, no skill group name found for skill group number 0 
0000006045: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152925: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.526Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706492</source></Update>]: Publishing XMPP Message Asynchronously 
0000152926: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-135-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.520,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706492, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85531, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2980, 2130706492]]: Completed task 
0000152927: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-144-6-Call.getDialogTO - No skill group name found.:  For callId 2130706492, no skill group name found for skill group number 0 
0000006046: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.530 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152928: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706492</source></Update>]: Publishing XMPP Message Asynchronously 
0000152929: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-144-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.520,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:2,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=85532, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706492, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]][SEQ=[2981, 2980, 2130706492]]: Completed task 
0000152930: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-142-6-Call.getDialogTO - No skill group name found.:  For callId 2130706492, no skill group name found for skill group number 0 
0000006047: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006048: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152931: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-02T12:43:45.531Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000152932: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706492</source></Update>]: Publishing XMPP Message Asynchronously 
0000152933: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.531 -0700: %CCBU_EVENT_POOL-1-worker-142-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.522,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706492, newConnectionDeviceIdType=0, ani=1812630, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85534, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2980, 2130706492]]: Completed task 
0000152934: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-149-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.522,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85535, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706492, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2980, 2130706492]]: Completed task 
0000006049: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152935: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000152936: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-144-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.522,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85533, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006050: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152937: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.532 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.532Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.532Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706492</source></Update>]: Publishing XMPP Message Asynchronously 
0000006051: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.533 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152938: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.533 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.532Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.532Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152939: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.533 -0700: %CCBU_EVENT_POOL-1-worker-147-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 10, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.522,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85536, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706492, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2981, 2980, 2130706492]]: Completed task 
0000152940: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.533 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941018]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000152941: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallTransferredEvent]: processing event 
0000152942: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000152943: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000152944: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941018][extension=2980]: found agent not ready for processing 
0000152945: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000152946: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallTransferredEvent]: processed event 
0000006052: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152947: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.532Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.532Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006053: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152948: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706492</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.526Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.530Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.532Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.532Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706492</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152949: 10.61.0.47: %[call-id [2130706492, 16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-146-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.523,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=85537, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941018, secondaryCallId=2130706492, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812630, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941018], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812630], eventCause=32]][SEQ=[16941018, 2980, 1812630, 2130706492]]: Completed task 
0000152950: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.534 -0700: %CCBU_EVENT_POOL-1-worker-152-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941018][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000152951: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-152-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941018]: reset 
0000152952: 10.61.0.47: %[call-id [2130706492]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-146-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.524,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706492, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941018, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85539, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2980, 2130706492]]: Completed task 
0000152953: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-152-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 10, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.523,CTI_MSG_TOTAL_PROCESSING_TIME:12,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941018, connectionDeviceIdType=1, connectionDeviceId=1812630, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=85538, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000152954: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-processCallDataUpdate():  wrapUpAdapter 
0000152955: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallDataUpdateEvent]: processing event 
0000152956: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941018][extension=2980]: found agent not ready for processing 
0000152957: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000152958: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallDataUpdateEvent]: processed event 
0000152959: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-148-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 10, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.524,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941018, connectionDeviceId=2980, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85540, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 2980]]: Completed task 
0000152961: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-153-6-processCallDataUpdate():  wrapUpAdapter 
0000152960: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=AgentStateEvent]: processing event 
0000152962: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000152963: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941018][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000152964: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000152965: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.535 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000152966: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006054: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152967: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.535Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000152968: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006055: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152969: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.535Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152970: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.536 -0700: %CCBU_EVENT_POOL-1-worker-154-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006056: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152971: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:45.535Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000152972: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006057: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152973: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000152974: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=AgentStateEvent]: processed event 
0000152975: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-153-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallDataUpdateEvent]: processing event 
0000152976: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-153-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000152977: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.537 -0700: %CCBU_EVENT_POOL-1-worker-153-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006058: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152978: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T12:43:45.537Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006059: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-153-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152979: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-153-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000152980: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-153-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallDataUpdateEvent]: processed event 
0000006060: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152981: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-153-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 10, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 13][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.524,CTI_MSG_TOTAL_PROCESSING_TIME:14,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:13,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85541, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000152982: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000152983: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:45.538 -0700: %CCBU_EVENT_POOL-1-worker-154-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 10, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 13][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:45.525,CTI_MSG_TOTAL_PROCESSING_TIME:13,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:13,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85542, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000152985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81392, cti_sequence_id=85543, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81393, cti_sequence_id=85544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006061: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152987: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000152988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.629 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635628][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85545, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152989: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.629 -0700: %CCBU_EVENT_POOL-1-worker-157-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000152990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.630 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635629][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85546, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006062: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.630 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152991: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.630 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables><callKeyCallId>101</callKeyCallId><callKeyPrefix>153006</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:45.533Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000006063: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:55.630 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152992: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.630 -0700: %CCBU_EVENT_POOL-1-worker-157-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.629,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85545, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000152993: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:55.630 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-02T12:43:55.630Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006064: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:55.632 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152994: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:55.632 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000152995: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:43:55.632 -0700: %CCBU_EVENT_POOL-1-worker-151-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.629,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85546, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000152996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635970][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85547, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812630, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000152997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635971][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85548, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000152998: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.971 -0700: %CCBU_EVENT_POOL-1-worker-155-6-Call.getDialogTO - No skill group name found.:  For callId 16941018, no skill group name found for skill group number 56449 
0000006065: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.971 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000152999: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.972 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables><callKeyCallId>101</callKeyCallId><callKeyPrefix>153006</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:20.868Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:45.533Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-02T12:43:55.971Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000153000: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.972 -0700: %CCBU_EVENT_POOL-1-worker-155-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.971,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85547, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812630, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941018]]: Completed task 
0000153001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635972][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85549, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635972][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85550, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000153003: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-159-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.972,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85549, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000006066: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-158-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:55.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290635972][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85551, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000153004: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-156-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.972,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85550, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941018, 1812630]]: Completed task 
0000153006: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-158-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T12:43:55.972Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006067: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-161-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153007: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.973 -0700: %CCBU_EVENT_POOL-1-worker-161-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>101</callKeyCallId><callKeyPrefix>153006</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:43:55.973Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:55.973Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:43:55.973Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000153008: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:43:55.974 -0700: %CCBU_EVENT_POOL-1-worker-161-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.973,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=85551, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941018, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941018, 2980, 1812630]]: Completed task 
0000006068: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:55.974 -0700: %CCBU_EVENT_POOL-1-worker-158-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153009: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:55.974 -0700: %CCBU_EVENT_POOL-1-worker-158-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153010: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 02 2019 05:43:55.974 -0700: %CCBU_EVENT_POOL-1-worker-158-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:43:55.971,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85548, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000153011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81394, cti_sequence_id=85552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006069: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153012: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:43:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81395, cti_sequence_id=85553, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290646972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81396, cti_sequence_id=85554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:16.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:16.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81397, cti_sequence_id=85555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:24.619 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290664619][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85556, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006070: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:44:24.620 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153020: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:44:24.620 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T12:44:24.620Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006071: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:44:24.621 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153021: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:44:24.621 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000153022: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:44:24.621 -0700: %CCBU_EVENT_POOL-1-worker-168-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:44:24.619,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85556, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000153023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:24.621 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290664621][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85557, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:24.621 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290664621][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=85558, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941018]]]: Decoded Message to Finesse from backend cti server 
0000153025: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:44:24.622 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941018]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000153026: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:44:24.623 -0700: %CCBU_EVENT_POOL-1-worker-160-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:44:24.621,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941018, connectionDeviceId=1812630, newConnectionDevId=1812630, newCallId=16941018, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=85557, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000006072: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:44:24.624 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153027: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:44:24.624 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>101</callKeyCallId><callKeyPrefix>153006</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:44:24.623Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:44:24.623Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:44:24.623Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941018</source></Update>]: Publishing XMPP Message Asynchronously 
0000153028: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:44:24.624 -0700: %CCBU_EVENT_POOL-1-worker-162-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:44:24.621,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=85558, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812630, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941018]]][SEQ=[16941018, 2980, 1812630]]: Completed task 
0000153029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81398, cti_sequence_id=85559, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81399, cti_sequence_id=85560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006073: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:44:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153032: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:44:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>1</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81400, cti_sequence_id=85561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81401, cti_sequence_id=85562, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81402, cti_sequence_id=85563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290696969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81403, cti_sequence_id=85564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:05.306 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290705306][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85565, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000153039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:05.306 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290705306][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85566, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812630, releasingDeviceId=1812630, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000153040: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallConnectionClearedEvent]: processing event 
0000153041: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000153042: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000153043: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941018][extension=2980]: found agent not ready for processing 
0000153044: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000153045: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.306 -0700: %CCBU_EVENT_POOL-1-worker-163-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallConnectionClearedEvent]: processed event 
0000153046: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-163-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:05.306,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85565, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941018, 2980]]: Completed task 
0000153047: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallConnectionClearedEvent]: processing event 
0000153048: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941018][extension=2980]: found agent not ready for processing 
0000153049: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000153050: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallConnectionClearedEvent]: processed event 
0000153051: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-167-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:05.306,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=85566, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812630, releasingDeviceId=1812630, eventCause=-1]][SEQ=[16941018, 1812630]]: Completed task 
0000153052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:05.307 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290705307][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=85567, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000153053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:05.307 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290705307][cti_message=CTIEndCallEvent [callId=16941018, connectionDeviceIdType=1, connectionDeviceId=1812630, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=85568, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153054: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-166-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=CallClearedEvent]: processing event 
0000153055: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-166-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941018][extension=2980]: found agent not ready for processing 
0000153056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:05.307 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290705307][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85569, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153057: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-166-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000153058: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.307 -0700: %CCBU_EVENT_POOL-1-worker-166-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=CallClearedEvent]: processed event 
0000153059: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=AgentStateEvent]: processing event 
0000153061: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000153060: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-166-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:05.307,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=85567, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941018, peripheralId=5000, connectionDeviceId=1812630, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941018, 1812630]]: Completed task 
0000153063: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941018][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000153064: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941018][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000153062: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-165-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941018][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000153065: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.308 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006074: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.309 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153066: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.309 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812630</fromAddress><id>16941018</id><secondaryId>2130706492</secondaryId><mediaProperties><DNIS>2980</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-3</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941018</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>101</callKeyCallId><callKeyPrefix>153006</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812630</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-02T12:43:20.868Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:44:24.623Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T12:44:24.623Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T12:45:05.308Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941018</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000153067: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-164-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=AgentStateEvent]: processed event 
0000153068: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-165-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941018][messageId=EndCallEvent]: processing event 
0000153069: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-165-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941018][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000153070: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-165-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941018][messageId=EndCallEvent]: processed event 
0000153071: 10.61.0.47: %[call-id [16941018]]% %[agent-id []]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-165-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:05.307,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941018, connectionDeviceIdType=1, connectionDeviceId=1812630, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=85568, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941018, 1812630]]: Completed task 
0000006075: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153072: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.310 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T12:45:05.310Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006076: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.311 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153073: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.311 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153074: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:05.311 -0700: %CCBU_EVENT_POOL-1-worker-164-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:05.307,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85569, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000153075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81404, cti_sequence_id=85570, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81405, cti_sequence_id=85571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006077: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153078: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81406, cti_sequence_id=85572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:20.009 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290720008][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85573, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006078: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:20.010 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153081: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:20.010 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T12:45:20.009Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006079: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:20.010 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153082: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:20.010 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153083: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:20.010 -0700: %CCBU_EVENT_POOL-1-worker-169-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:20.009,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85573, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000153084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81407, cti_sequence_id=85574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81408, cti_sequence_id=85575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006080: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153087: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>7</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:30.117 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290730116][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85576, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:30.117 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290730116][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85577, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:30.117 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290730117][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85578, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153091: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.118 -0700: %CCBU_EVENT_POOL-1-worker-170-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:30.116,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85576, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000153092: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.118 -0700: %CCBU_EVENT_POOL-1-worker-172-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2400] 
0000153093: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.118 -0700: %CCBU_EVENT_POOL-1-worker-172-6-CONFIG_AGENT_INVALIDATED:  Agent[2400] 
0000006081: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.118 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153094: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.118 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension></extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>LOGOUT</category><code>50004</code><forAll>true</forAll><id>5</id><label>Inactivity Timeout</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/5</uri></reasonCode><reasonCodeId>5</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T12:45:30.118Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006082: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.119 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153095: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.119 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000153096: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.119 -0700: %CCBU_EVENT_POOL-1-worker-172-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:30.116,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85577, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000006083: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.120 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153097: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.120 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension></extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>LOGOUT</category><code>50004</code><forAll>true</forAll><id>5</id><label>Inactivity Timeout</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/5</uri></reasonCode><reasonCodeId>5</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T12:45:30.117Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006084: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.121 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153098: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.121 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000153099: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 02 2019 05:45:30.121 -0700: %CCBU_EVENT_POOL-1-worker-171-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:45:30.117,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85578, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000153100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81409, cti_sequence_id=85579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006085: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153101: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:45:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81410, cti_sequence_id=85580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81411, cti_sequence_id=85581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81412, cti_sequence_id=85582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81413, cti_sequence_id=85583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81414, cti_sequence_id=85584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:16.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:16.512 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290776972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81415, cti_sequence_id=85585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81416, cti_sequence_id=85586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290786972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81417, cti_sequence_id=85587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81418, cti_sequence_id=85588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81419, cti_sequence_id=85589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81420, cti_sequence_id=85590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81421, cti_sequence_id=85591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81422, cti_sequence_id=85592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:06.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290826979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81423, cti_sequence_id=85593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81424, cti_sequence_id=85594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81425, cti_sequence_id=85595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81426, cti_sequence_id=85596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81427, cti_sequence_id=85597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81428, cti_sequence_id=85598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81429, cti_sequence_id=85599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:47:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290876973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81430, cti_sequence_id=85600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81431, cti_sequence_id=85601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81432, cti_sequence_id=85602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:16.512 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:16.655 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81433, cti_sequence_id=85603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81434, cti_sequence_id=85604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81435, cti_sequence_id=85605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81436, cti_sequence_id=85606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81437, cti_sequence_id=85607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81438, cti_sequence_id=85608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81439, cti_sequence_id=85609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81440, cti_sequence_id=85610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81441, cti_sequence_id=85611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81442, cti_sequence_id=85612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81443, cti_sequence_id=85613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81444, cti_sequence_id=85614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81445, cti_sequence_id=85615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81446, cti_sequence_id=85616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81447, cti_sequence_id=85617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575290996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81448, cti_sequence_id=85618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81449, cti_sequence_id=85619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81450, cti_sequence_id=85620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:16.655 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:16.802 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81451, cti_sequence_id=85621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81452, cti_sequence_id=85622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81453, cti_sequence_id=85623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291036974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81454, cti_sequence_id=85624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81455, cti_sequence_id=85625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81456, cti_sequence_id=85626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81457, cti_sequence_id=85627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81458, cti_sequence_id=85628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81459, cti_sequence_id=85629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81460, cti_sequence_id=85630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81461, cti_sequence_id=85631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81462, cti_sequence_id=85632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81463, cti_sequence_id=85633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81464, cti_sequence_id=85634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81465, cti_sequence_id=85635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81466, cti_sequence_id=85636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291126194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81467, cti_sequence_id=85637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81468, cti_sequence_id=85638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:16.802 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:16.946 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81469, cti_sequence_id=85639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81470, cti_sequence_id=85640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81471, cti_sequence_id=85641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291156969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81472, cti_sequence_id=85642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81473, cti_sequence_id=85643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81474, cti_sequence_id=85644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81475, cti_sequence_id=85645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81476, cti_sequence_id=85646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81477, cti_sequence_id=85647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81478, cti_sequence_id=85648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:24.805 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291204804][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85649, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:24.805 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291204805][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85650, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:24.806 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291204806][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85651, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006086: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:24.806 -0700: %CCBU_EVENT_POOL-1-worker-173-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153205: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:24.806 -0700: %CCBU_EVENT_POOL-1-worker-173-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T12:53:24.805Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006087: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:24.806 -0700: %CCBU_EVENT_POOL-1-worker-173-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153206: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:24.807 -0700: %CCBU_EVENT_POOL-1-worker-173-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81479, cti_sequence_id=85652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153209: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.807 -0700: %CCBU_EVENT_POOL-1-worker-173-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2402]: has 0 calls 
0000153210: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.807 -0700: %CCBU_EVENT_POOL-1-worker-173-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81480 peripheralId: 5000, extension: 2982][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000153211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:26.809 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291206809][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=81480, cti_sequence_id=85653, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153212: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.809 -0700: %CCBU_EVENT_POOL-1-worker-173-6-DROPPED_AFTER_SNAPSHOT:  Agent[2402]: has 0 calls 
0000153213: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.809 -0700: %CCBU_EVENT_POOL-1-worker-173-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81481 , agentId: 2402][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000153214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:26.810 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291206810][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=81481, cti_sequence_id=85654, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153215: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.811 -0700: %CCBU_EVENT_POOL-1-worker-173-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2402][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@185a6e3[id=2402,mediaType=1,agentId=2402,agentName=2402,firstName=CmTest3,lastName=Test3,extension=2982,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent,Supervisor},dialogs=<null>,supervisedTeams=[],reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-02T12:53:24.805Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000153216: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.811 -0700: %CCBU_EVENT_POOL-1-worker-173-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2006, CTI_CMD_TOTAL_EXECUTION_TIME: 2006][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:53:24.805,CTI_MSG_TOTAL_PROCESSING_TIME:2006,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2006,CTI_MSG_LATENCY:0,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85649, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153217: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.812 -0700: %CCBU_EVENT_POOL-1-worker-175-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2006, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:53:24.805,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85650, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153218: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:26.812 -0700: %CCBU_EVENT_POOL-1-worker-174-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2006, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2006][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:53:24.806,CTI_MSG_TOTAL_PROCESSING_TIME:2006,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2006,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85651, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81482, cti_sequence_id=85655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006088: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:53:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153220: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:53:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>7</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:31.611 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291211611][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85656, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153222: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:53:31.612 -0700: %CCBU_EVENT_POOL-1-worker-176-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:53:31.611,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85656, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81483, cti_sequence_id=85657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81484 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81484, cti_sequence_id=85658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81485, cti_sequence_id=85659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81486, cti_sequence_id=85660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81487 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81487, cti_sequence_id=85661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81488, cti_sequence_id=85662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:16.947 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81489, cti_sequence_id=85663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:17.093 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81490 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81490, cti_sequence_id=85664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81491, cti_sequence_id=85665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81492, cti_sequence_id=85666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:42.509 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291282509][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85667, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:42.510 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291282510][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85668, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153240: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.510 -0700: %CCBU_EVENT_POOL-1-worker-178-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:42.509,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85667, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:42.510 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291282510][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85669, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153242: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.510 -0700: %CCBU_EVENT_POOL-1-worker-177-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2402] 
0000153243: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.510 -0700: %CCBU_EVENT_POOL-1-worker-177-6-CONFIG_AGENT_INVALIDATED:  Agent[2402] 
0000006089: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.511 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153244: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.511 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension></extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T12:54:42.510Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006090: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.511 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153245: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.511 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000153246: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.512 -0700: %CCBU_EVENT_POOL-1-worker-177-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:42.510,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85668, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153247: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:42.512 -0700: %CCBU_EVENT_POOL-1-worker-182-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:42.510,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85669, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.164 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291286163][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85670, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.164 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291286164][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85671, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.164 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291286164][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006091: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:46.165 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153251: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:46.165 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T12:54:46.164Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006092: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:46.165 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153252: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:46.165 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81493 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81493, cti_sequence_id=85673, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81494, cti_sequence_id=85674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153256: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.166 -0700: %CCBU_EVENT_POOL-1-worker-181-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2402]: has 0 calls 
0000153257: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.166 -0700: %CCBU_EVENT_POOL-1-worker-181-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81495 peripheralId: 5000, extension: 2982][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000153258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:48.170 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291288170][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=81495, cti_sequence_id=85675, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153259: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.170 -0700: %CCBU_EVENT_POOL-1-worker-181-6-DROPPED_AFTER_SNAPSHOT:  Agent[2402]: has 0 calls 
0000153260: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.170 -0700: %CCBU_EVENT_POOL-1-worker-181-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81496 , agentId: 2402][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000153261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:48.171 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291288171][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=81496, cti_sequence_id=85676, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153262: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.172 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2402][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@e626e7[id=2402,mediaType=1,agentId=2402,agentName=2402,firstName=CmTest3,lastName=Test3,extension=2982,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent,Supervisor},dialogs=<null>,supervisedTeams=[],reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-02T12:54:46.164Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000153263: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.172 -0700: %CCBU_EVENT_POOL-1-worker-181-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2008, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:46.163,CTI_MSG_TOTAL_PROCESSING_TIME:2009,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85670, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153264: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.172 -0700: %CCBU_EVENT_POOL-1-worker-183-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2008, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:46.164,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85671, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153265: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:48.173 -0700: %CCBU_EVENT_POOL-1-worker-179-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2009, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2009][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:46.164,CTI_MSG_TOTAL_PROCESSING_TIME:2009,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2009,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=7, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81497, cti_sequence_id=85677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:57.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291297864][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85678, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:57.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291297864][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85679, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:54:57.865 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291297864][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85680, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153270: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.865 -0700: %CCBU_EVENT_POOL-1-worker-185-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:57.864,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85678, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153271: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.865 -0700: %CCBU_EVENT_POOL-1-worker-184-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2402] 
0000153272: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.865 -0700: %CCBU_EVENT_POOL-1-worker-184-6-CONFIG_AGENT_INVALIDATED:  Agent[2402] 
0000006093: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.866 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153273: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.866 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension></extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T12:54:57.865Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006094: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.866 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153274: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.867 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000153275: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.867 -0700: %CCBU_EVENT_POOL-1-worker-184-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:57.864,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85679, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153276: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 02 2019 05:54:57.867 -0700: %CCBU_EVENT_POOL-1-worker-180-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 05:54:57.864,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=1, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=85680, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000153277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81498, cti_sequence_id=85681, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81499, cti_sequence_id=85682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006095: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:55:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153280: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 05:55:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81500, cti_sequence_id=85683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81501, cti_sequence_id=85684, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81502, cti_sequence_id=85685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81503, cti_sequence_id=85686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81504, cti_sequence_id=85687, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81505, cti_sequence_id=85688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81506, cti_sequence_id=85689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81507, cti_sequence_id=85690, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81508, cti_sequence_id=85691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81509, cti_sequence_id=85692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:17.093 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:17.237 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81510, cti_sequence_id=85693, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81511, cti_sequence_id=85694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81512, cti_sequence_id=85695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81513, cti_sequence_id=85696, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81514, cti_sequence_id=85697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81515, cti_sequence_id=85698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81516, cti_sequence_id=85699, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:06.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291426981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81517, cti_sequence_id=85700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81518, cti_sequence_id=85701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291446197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81519, cti_sequence_id=85702, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81520, cti_sequence_id=85703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81521, cti_sequence_id=85704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81522, cti_sequence_id=85705, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81523, cti_sequence_id=85706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81524, cti_sequence_id=85707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81525, cti_sequence_id=85708, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81526, cti_sequence_id=85709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81527, cti_sequence_id=85710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:17.237 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:17.389 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81528, cti_sequence_id=85711, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81529, cti_sequence_id=85712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81530, cti_sequence_id=85713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81531, cti_sequence_id=85714, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291526969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81532, cti_sequence_id=85715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81533, cti_sequence_id=85716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81534, cti_sequence_id=85717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81535, cti_sequence_id=85718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81536, cti_sequence_id=85719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81537, cti_sequence_id=85720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81538, cti_sequence_id=85721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81539, cti_sequence_id=85722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81540, cti_sequence_id=85723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81541, cti_sequence_id=85724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 05:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81542, cti_sequence_id=85725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:01.425 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291601425][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575291600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85726, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153343: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:00:01.426 -0700: %CCBU_EVENT_POOL-1-worker-186-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:00:01.425,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575291600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85726, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000153344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81543, cti_sequence_id=85727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81544, cti_sequence_id=85728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81545, cti_sequence_id=85729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:17.389 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:17.536 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81546, cti_sequence_id=85730, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81547, cti_sequence_id=85731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81548, cti_sequence_id=85732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81549, cti_sequence_id=85733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81550, cti_sequence_id=85734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81551, cti_sequence_id=85735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81552, cti_sequence_id=85736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81553, cti_sequence_id=85737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81554, cti_sequence_id=85738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81555, cti_sequence_id=85739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81556, cti_sequence_id=85740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81557, cti_sequence_id=85741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81558, cti_sequence_id=85742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81559, cti_sequence_id=85743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81560, cti_sequence_id=85744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81561, cti_sequence_id=85745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81562, cti_sequence_id=85746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81563, cti_sequence_id=85747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:17.536 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:17.684 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81564, cti_sequence_id=85748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81565, cti_sequence_id=85749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291756969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81566, cti_sequence_id=85750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81567, cti_sequence_id=85751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81568, cti_sequence_id=85752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81569, cti_sequence_id=85753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81570, cti_sequence_id=85754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81571, cti_sequence_id=85755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81572, cti_sequence_id=85756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81573, cti_sequence_id=85757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81574, cti_sequence_id=85758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81575, cti_sequence_id=85759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81576, cti_sequence_id=85760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81577, cti_sequence_id=85761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81578, cti_sequence_id=85762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81579, cti_sequence_id=85763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291846973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81580, cti_sequence_id=85764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291856969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81581, cti_sequence_id=85765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:17.684 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:17.829 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81582, cti_sequence_id=85766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291866972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81583, cti_sequence_id=85767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81584, cti_sequence_id=85768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81585, cti_sequence_id=85769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81586, cti_sequence_id=85770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81587, cti_sequence_id=85771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81588, cti_sequence_id=85772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81589, cti_sequence_id=85773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81590, cti_sequence_id=85774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81591, cti_sequence_id=85775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81592, cti_sequence_id=85776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81593, cti_sequence_id=85777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81594, cti_sequence_id=85778, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81595, cti_sequence_id=85779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81596, cti_sequence_id=85780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81597, cti_sequence_id=85781, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291966969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81598, cti_sequence_id=85782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81599, cti_sequence_id=85783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:17.830 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:17.976 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81600, cti_sequence_id=85784, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81601, cti_sequence_id=85785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575291996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81602, cti_sequence_id=85786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81603, cti_sequence_id=85787, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81604, cti_sequence_id=85788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292016969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81605, cti_sequence_id=85789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81606, cti_sequence_id=85790, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81607, cti_sequence_id=85791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81608, cti_sequence_id=85792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81609, cti_sequence_id=85793, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292046972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81610, cti_sequence_id=85794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81611, cti_sequence_id=85795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81612, cti_sequence_id=85796, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81613, cti_sequence_id=85797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81614, cti_sequence_id=85798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81615, cti_sequence_id=85799, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81616, cti_sequence_id=85800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81617, cti_sequence_id=85801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:17.976 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:18.124 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81618, cti_sequence_id=85802, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81619, cti_sequence_id=85803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81620, cti_sequence_id=85804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81621, cti_sequence_id=85805, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81622, cti_sequence_id=85806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81623, cti_sequence_id=85807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81624, cti_sequence_id=85808, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81625, cti_sequence_id=85809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81626, cti_sequence_id=85810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81627, cti_sequence_id=85811, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292166973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81628, cti_sequence_id=85812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81629, cti_sequence_id=85813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81630, cti_sequence_id=85814, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81631, cti_sequence_id=85815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81632, cti_sequence_id=85816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81633, cti_sequence_id=85817, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81634, cti_sequence_id=85818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81635, cti_sequence_id=85819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:18.125 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:18.297 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81636, cti_sequence_id=85820, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81637, cti_sequence_id=85821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81638, cti_sequence_id=85822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81639, cti_sequence_id=85823, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81640, cti_sequence_id=85824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81641, cti_sequence_id=85825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81642, cti_sequence_id=85826, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292266969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81643, cti_sequence_id=85827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81644, cti_sequence_id=85828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81645, cti_sequence_id=85829, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81646, cti_sequence_id=85830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81647, cti_sequence_id=85831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81648, cti_sequence_id=85832, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81649, cti_sequence_id=85833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81650, cti_sequence_id=85834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81651, cti_sequence_id=85835, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81652, cti_sequence_id=85836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81653, cti_sequence_id=85837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:18.297 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:18.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81654, cti_sequence_id=85838, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81655, cti_sequence_id=85839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81656, cti_sequence_id=85840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81657, cti_sequence_id=85841, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81658, cti_sequence_id=85842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81659, cti_sequence_id=85843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81660, cti_sequence_id=85844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292386969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81661, cti_sequence_id=85845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292396972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81662, cti_sequence_id=85846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81663, cti_sequence_id=85847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81664, cti_sequence_id=85848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81665, cti_sequence_id=85849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81666, cti_sequence_id=85850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81667, cti_sequence_id=85851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81668, cti_sequence_id=85852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81669, cti_sequence_id=85853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81670, cti_sequence_id=85854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81671, cti_sequence_id=85855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:18.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:18.601 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81672, cti_sequence_id=85856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81673, cti_sequence_id=85857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81674, cti_sequence_id=85858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81675, cti_sequence_id=85859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81676, cti_sequence_id=85860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81677, cti_sequence_id=85861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81678, cti_sequence_id=85862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81679, cti_sequence_id=85863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81680, cti_sequence_id=85864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81681, cti_sequence_id=85865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81682, cti_sequence_id=85866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:36.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292536969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81683, cti_sequence_id=85867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81684, cti_sequence_id=85868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81685, cti_sequence_id=85869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81686, cti_sequence_id=85870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81687, cti_sequence_id=85871, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81688, cti_sequence_id=85872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81689, cti_sequence_id=85873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:18.601 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:18.776 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81690, cti_sequence_id=85874, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81691, cti_sequence_id=85875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81692, cti_sequence_id=85876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81693, cti_sequence_id=85877, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81694, cti_sequence_id=85878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:16:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81695, cti_sequence_id=85879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81696, cti_sequence_id=85880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81697, cti_sequence_id=85881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81698, cti_sequence_id=85882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81699, cti_sequence_id=85883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292646973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81700, cti_sequence_id=85884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81701, cti_sequence_id=85885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292666193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81702, cti_sequence_id=85886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81703, cti_sequence_id=85887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81704, cti_sequence_id=85888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81705, cti_sequence_id=85889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292686972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81706, cti_sequence_id=85890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292696972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81707, cti_sequence_id=85891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:18.776 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:18.920 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81708, cti_sequence_id=85892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292706969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81709, cti_sequence_id=85893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81710, cti_sequence_id=85894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81711, cti_sequence_id=85895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81712, cti_sequence_id=85896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81713, cti_sequence_id=85897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81714, cti_sequence_id=85898, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81715, cti_sequence_id=85899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81716, cti_sequence_id=85900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81717, cti_sequence_id=85901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81718, cti_sequence_id=85902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81719, cti_sequence_id=85903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81720, cti_sequence_id=85904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81721, cti_sequence_id=85905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81722, cti_sequence_id=85906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81723, cti_sequence_id=85907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81724, cti_sequence_id=85908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81725, cti_sequence_id=85909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:18.920 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:19.062 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81726, cti_sequence_id=85910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81727, cti_sequence_id=85911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81728, cti_sequence_id=85912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81729, cti_sequence_id=85913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81730, cti_sequence_id=85914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81731, cti_sequence_id=85915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81732, cti_sequence_id=85916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81733, cti_sequence_id=85917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81734, cti_sequence_id=85918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292886197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81735, cti_sequence_id=85919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81736, cti_sequence_id=85920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81737, cti_sequence_id=85921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:46.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292906197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81738, cti_sequence_id=85922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81739, cti_sequence_id=85923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81740, cti_sequence_id=85924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81741, cti_sequence_id=85925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81742, cti_sequence_id=85926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292936969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81743, cti_sequence_id=85927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:19.062 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:19.243 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81744, cti_sequence_id=85928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81745, cti_sequence_id=85929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292956969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81746, cti_sequence_id=85930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81747, cti_sequence_id=85931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81748, cti_sequence_id=85932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81749, cti_sequence_id=85933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:06.200 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292986200][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81750, cti_sequence_id=85934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81751, cti_sequence_id=85935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:16.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575292996976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81752, cti_sequence_id=85936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293006193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81753, cti_sequence_id=85937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81754, cti_sequence_id=85938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81755, cti_sequence_id=85939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81756, cti_sequence_id=85940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81757, cti_sequence_id=85941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:23:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293036973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81758, cti_sequence_id=85942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81759, cti_sequence_id=85943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81760, cti_sequence_id=85944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81761, cti_sequence_id=85945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:19.243 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:19.393 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293066194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81762, cti_sequence_id=85946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81763, cti_sequence_id=85947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81764, cti_sequence_id=85948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81765, cti_sequence_id=85949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81766, cti_sequence_id=85950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:24:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81767, cti_sequence_id=85951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293106193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81768, cti_sequence_id=85952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81769, cti_sequence_id=85953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81770, cti_sequence_id=85954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81771, cti_sequence_id=85955, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81772, cti_sequence_id=85956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81773, cti_sequence_id=85957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81774, cti_sequence_id=85958, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81775, cti_sequence_id=85959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81776, cti_sequence_id=85960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81777, cti_sequence_id=85961, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81778, cti_sequence_id=85962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81779, cti_sequence_id=85963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:19.393 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:19.535 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81780, cti_sequence_id=85964, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81781, cti_sequence_id=85965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81782, cti_sequence_id=85966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81783, cti_sequence_id=85967, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81784, cti_sequence_id=85968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81785, cti_sequence_id=85969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81786, cti_sequence_id=85970, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81787, cti_sequence_id=85971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81788, cti_sequence_id=85972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81789, cti_sequence_id=85973, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81790, cti_sequence_id=85974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81791, cti_sequence_id=85975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81792, cti_sequence_id=85976, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81793, cti_sequence_id=85977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81794, cti_sequence_id=85978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81795, cti_sequence_id=85979, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81796, cti_sequence_id=85980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81797, cti_sequence_id=85981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:19.535 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:19.708 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81798, cti_sequence_id=85982, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81799, cti_sequence_id=85983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81800, cti_sequence_id=85984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81801, cti_sequence_id=85985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81802, cti_sequence_id=85986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81803, cti_sequence_id=85987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81804, cti_sequence_id=85988, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81805, cti_sequence_id=85989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81806, cti_sequence_id=85990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81807, cti_sequence_id=85991, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81808, cti_sequence_id=85992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81809, cti_sequence_id=85993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81810, cti_sequence_id=85994, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81811, cti_sequence_id=85995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:29:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293396972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81812, cti_sequence_id=85996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:01.554 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293401553][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575293400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85997, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153735: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:30:01.554 -0700: %CCBU_EVENT_POOL-1-worker-187-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:30:01.554,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575293400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=85997, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000153736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81813, cti_sequence_id=85998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81814, cti_sequence_id=85999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81815, cti_sequence_id=86000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:19.709 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:19.856 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81816, cti_sequence_id=86001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81817, cti_sequence_id=86002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81818, cti_sequence_id=86003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81819, cti_sequence_id=86004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81820, cti_sequence_id=86005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81821, cti_sequence_id=86006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81822, cti_sequence_id=86007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81823, cti_sequence_id=86008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81824, cti_sequence_id=86009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81825, cti_sequence_id=86010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81826, cti_sequence_id=86011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81827, cti_sequence_id=86012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81828, cti_sequence_id=86013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81829, cti_sequence_id=86014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81830, cti_sequence_id=86015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81831, cti_sequence_id=86016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81832, cti_sequence_id=86017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293536972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81833, cti_sequence_id=86018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:19.856 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:20.000 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81834, cti_sequence_id=86019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81835, cti_sequence_id=86020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293556976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81836, cti_sequence_id=86021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81837, cti_sequence_id=86022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81838, cti_sequence_id=86023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:32:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293576972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81839, cti_sequence_id=86024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81840, cti_sequence_id=86025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293586972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81841, cti_sequence_id=86026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293596974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81842, cti_sequence_id=86027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81843, cti_sequence_id=86028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81844, cti_sequence_id=86029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81845, cti_sequence_id=86030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81846, cti_sequence_id=86031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81847, cti_sequence_id=86032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81848, cti_sequence_id=86033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81849, cti_sequence_id=86034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81850, cti_sequence_id=86035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81851, cti_sequence_id=86036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:20.000 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:20.314 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81852, cti_sequence_id=86037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81853, cti_sequence_id=86038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81854, cti_sequence_id=86039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81855, cti_sequence_id=86040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293686976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81856, cti_sequence_id=86041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81857, cti_sequence_id=86042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81858, cti_sequence_id=86043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81859, cti_sequence_id=86044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293716974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81860, cti_sequence_id=86045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81861, cti_sequence_id=86046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81862, cti_sequence_id=86047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81863, cti_sequence_id=86048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81864, cti_sequence_id=86049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81865, cti_sequence_id=86050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81866, cti_sequence_id=86051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81867, cti_sequence_id=86052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81868, cti_sequence_id=86053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:16.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293776980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81869, cti_sequence_id=86054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:20.314 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:20.458 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81870, cti_sequence_id=86055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81871, cti_sequence_id=86056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81872, cti_sequence_id=86057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81873, cti_sequence_id=86058, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293806972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81874, cti_sequence_id=86059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81875, cti_sequence_id=86060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81876, cti_sequence_id=86061, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81877, cti_sequence_id=86062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81878, cti_sequence_id=86063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81879, cti_sequence_id=86064, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81880, cti_sequence_id=86065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81881, cti_sequence_id=86066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81882, cti_sequence_id=86067, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81883, cti_sequence_id=86068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:37:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81884, cti_sequence_id=86069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81885, cti_sequence_id=86070, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81886, cti_sequence_id=86071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81887, cti_sequence_id=86072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:20.458 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:20.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81888, cti_sequence_id=86073, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81889, cti_sequence_id=86074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81890, cti_sequence_id=86075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81891, cti_sequence_id=86076, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81892, cti_sequence_id=86077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81893, cti_sequence_id=86078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81894, cti_sequence_id=86079, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81895, cti_sequence_id=86080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81896, cti_sequence_id=86081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81897, cti_sequence_id=86082, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81898, cti_sequence_id=86083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293976969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81899, cti_sequence_id=86084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81900, cti_sequence_id=86085, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293986969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81901, cti_sequence_id=86086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575293996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81902, cti_sequence_id=86087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81903, cti_sequence_id=86088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81904, cti_sequence_id=86089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81905, cti_sequence_id=86090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:20.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:20.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81906, cti_sequence_id=86091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81907, cti_sequence_id=86092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81908, cti_sequence_id=86093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294046192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81909, cti_sequence_id=86094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81910, cti_sequence_id=86095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81911, cti_sequence_id=86096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81912, cti_sequence_id=86097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81913, cti_sequence_id=86098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81914, cti_sequence_id=86099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81915, cti_sequence_id=86100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81916, cti_sequence_id=86101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81917, cti_sequence_id=86102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81918, cti_sequence_id=86103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81919, cti_sequence_id=86104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81920, cti_sequence_id=86105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81921, cti_sequence_id=86106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81922, cti_sequence_id=86107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81923, cti_sequence_id=86108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:20.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:20.892 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81924, cti_sequence_id=86109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81925, cti_sequence_id=86110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81926, cti_sequence_id=86111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81927, cti_sequence_id=86112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81928, cti_sequence_id=86113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81929, cti_sequence_id=86114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153906: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:02.804 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153907: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:02.804 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153908: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:02.915 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153909: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:04.189 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000153910: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:04.190 -0700: %CCBU_http-apr-8082-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000153911: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:04.243 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153912: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.495 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/asc5marx5c][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000153913: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.504 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000153914: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.506 -0700: %CCBU_http-apr-8445-exec-9-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= extension:2973 state:LOGIN]: Request from client to webservice api 
0000153915: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.507 -0700: %CCBU_COMMAND_POOL-1-worker-118-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81930 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000153916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:05.509 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294185509][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=81930, cti_sequence_id=86115, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153917: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:05.510 -0700: %CCBU_COMMAND_POOL-1-worker-118-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:43:05.506,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2473]]: Completed task 
0000153918: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.565 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000153919: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.776 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000153920: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.777 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000153921: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:05.777 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81931, cti_sequence_id=86116, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153924: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.310 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000153925: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.310 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000153926: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.310 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473/Dialogs][usr=2473]: Request start 
0000153927: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.311 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2473/Dialogs][agent_id=2473][requestId=null][request_method=user.dialogs.GET][request_parameters=2473]: Request from client to webservice api 
0000153928: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.471 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153929: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.515 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153930: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.850 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000153931: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.850 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000153932: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:06.851 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81932, cti_sequence_id=86117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153934: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.909 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000153935: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.911 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000153936: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.911 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153937: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.911 -0700: %CCBU_COMMAND_POOL-1-worker-119-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81933 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000153938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:10.915 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294190915][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86118, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:10.915 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294190915][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=81933, cti_sequence_id=86119, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153940: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:10.916 -0700: %CCBU_COMMAND_POOL-1-worker-119-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:43:10.911,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2473]]: Completed task 
0000006096: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.916 -0700: %CCBU_EVENT_POOL-1-worker-189-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153941: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.916 -0700: %CCBU_EVENT_POOL-1-worker-189-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:43:10.916Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006097: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.917 -0700: %CCBU_EVENT_POOL-1-worker-189-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153942: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.917 -0700: %CCBU_EVENT_POOL-1-worker-189-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000153943: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:43:10.917 -0700: %CCBU_EVENT_POOL-1-worker-189-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:43:10.915,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86118, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000153944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81934, cti_sequence_id=86120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006098: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:16.979 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000153945: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:16.979 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000153946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81935 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81935, cti_sequence_id=86121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81936, cti_sequence_id=86122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81937, cti_sequence_id=86123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153950: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.889 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153951: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.889 -0700: %CCBU_http-apr-8082-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153952: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.890 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153953: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.892 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153954: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.892 -0700: %CCBU_http-apr-8082-exec-19-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153955: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.893 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153956: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.895 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153957: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.895 -0700: %CCBU_http-apr-8082-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153958: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.896 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153959: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.897 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153960: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.897 -0700: %CCBU_http-apr-8082-exec-25-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153961: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:39.897 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153962: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:40.325 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153963: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:40.326 -0700: %CCBU_http-apr-8082-exec-23-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153964: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:43:40.326 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81938 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81938, cti_sequence_id=86124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81939, cti_sequence_id=86125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294236969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81940, cti_sequence_id=86126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153969: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.618 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153970: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.618 -0700: %CCBU_http-apr-8082-exec-1-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153971: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.619 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153972: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.621 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153973: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.622 -0700: %CCBU_http-apr-8082-exec-4-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153974: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.622 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153975: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.624 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153976: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.625 -0700: %CCBU_http-apr-8082-exec-2-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153977: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.625 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153978: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.626 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153979: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.626 -0700: %CCBU_http-apr-8082-exec-3-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153980: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:01.627 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81941 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81941, cti_sequence_id=86127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153983: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:06.257 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153984: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:06.257 -0700: %CCBU_http-apr-8082-exec-5-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153985: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:06.258 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81942, cti_sequence_id=86128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294256969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81943, cti_sequence_id=86129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:20.892 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000153989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:21.074 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000153990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81944 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000153991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81944, cti_sequence_id=86130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81945, cti_sequence_id=86131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000153993: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:30.144 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153994: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:30.145 -0700: %CCBU_http-apr-8082-exec-10-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153995: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:30.145 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000153996: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:31.369 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000153997: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:31.369 -0700: %CCBU_http-apr-8082-exec-7-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000153998: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:31.370 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000153999: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:34.133 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294274119],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154000: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:34.133 -0700: %CCBU_http-apr-8082-exec-8-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154001: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:34.134 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154002: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:34.563 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575294271431],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154003: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:44:34.564 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81946, cti_sequence_id=86132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81947 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81947, cti_sequence_id=86133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81948, cti_sequence_id=86134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81949, cti_sequence_id=86135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81950 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81950, cti_sequence_id=86136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81951, cti_sequence_id=86137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81952, cti_sequence_id=86138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81953 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81953, cti_sequence_id=86139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81954, cti_sequence_id=86140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81955, cti_sequence_id=86141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81956 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81956, cti_sequence_id=86142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81957, cti_sequence_id=86143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81958, cti_sequence_id=86144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154021: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.111 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294366056],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000154022: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.112 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154023: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.112 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81959 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81959, cti_sequence_id=86145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154026: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:06.478 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294366402],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154027: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.478 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294366411],  }][resource_name=/User/2474][usr=2474]: Request start 
0000154028: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.478 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000154029: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:06.479 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154030: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:06.479 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81960, cti_sequence_id=86146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154032: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:07.207 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575294367191],  }][resource_name=/User/2474/ReasonCodes][usr=2474]: Request start 
0000154033: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:07.208 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2474/ReasonCodes][agent_id=2474][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2474]: Request from client to webservice api 
0000154034: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:07.209 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81961, cti_sequence_id=86147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154036: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:20.257 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000154037: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:20.258 -0700: %CCBU_http-apr-8082-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000154038: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:20.258 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:21.074 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:21.221 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154041: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:23.200 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2474@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000154042: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.223 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294384177],  }][resource_name=/User/2474][usr=2474]: Request start 
0000154043: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.224 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000154044: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.225 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154045: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:24.905 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154046: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:24.905 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154047: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:24.906 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154048: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.907 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294384889],  }][resource_name=/User/2474/Dialogs][usr=2474]: Request start 
0000154049: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.908 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2474/Dialogs][agent_id=2474][requestId=null][request_method=user.dialogs.GET][request_parameters=2474]: Request from client to webservice api 
0000154050: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:24.908 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154051: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.194 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294384891],  }][resource_name=/User/2474/Media][usr=2474]: Request start 
0000154052: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.243 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294384912],  }][resource_name=/User/2474/Workflows][usr=2474]: Request start 
0000154053: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.244 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2474/Workflows][agent_id=2474][requestId=null][request_method=user.workflows.GET][request_parameters=2474]: Request from client to webservice api 
0000154054: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.245 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2474/Media][agent_id=2474][requestId=null][request_method=user.mediaList.GET][request_parameters=2474]: Request from client to webservice api 
0000154055: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.307 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=51]: Request complete 
0000154056: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:25.309 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81962 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81962, cti_sequence_id=86148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81963, cti_sequence_id=86149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154060: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:29.117 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294388849],  }][resource_name=/Team/1][usr=2474]: Request start 
0000154061: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:29.118 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=Team/1][agent_id=2474][requestId=][request_method=team.GET][request_parameters=1]: Request from client to webservice api 
0000154062: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:29.205 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154063: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.247 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294389603],  }][resource_name=/Team/1/TeamMessages][usr=2474]: Request start 
0000154064: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.247 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT], nocache=[1575294389612],  }][resource_name=/User/2474/ReasonCodes][usr=2474]: Request start 
0000154065: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.248 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=Team/1/TeamMessages][agent_id=2474][requestId=null][request_method=team.GET][request_parameters=teamID=1]: Request from client to webservice api 
0000154066: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.248 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=User/2474/ReasonCodes][agent_id=2474][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2474]: Request from client to webservice api 
0000154067: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.248 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154068: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:30.304 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154069: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:31.563 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294391086],  }][resource_name=/User/2474/PhoneBooks][usr=2474]: Request start 
0000154070: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:31.564 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2474/PhoneBooks][agent_id=2474][requestId=null][request_method=user.phonebooks.GET][request_parameters=2474]: Request from client to webservice api 
0000154071: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:31.623 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154072: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.731 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294392381],  }][resource_name=/User/2474/WrapUpReasons][usr=2474]: Request start 
0000154073: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.732 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2474/WrapUpReasons][agent_id=2474][requestId=null][request_method=WrapUpReasons.GET][request_parameters=]: Request from client to webservice api 
0000154074: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.732 -0700: %CCBU_http-apr-8445-exec-24-6-GET_CACHED_WRAP_UP_REASONS_RESULT:  Retrieved 0 results 
0000154075: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.735 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294392385],  }][resource_name=/User/2474/MediaPropertiesLayouts][usr=2474]: Request start 
0000154076: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.765 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], code=[32762], nocache=[1575294392388],  }][resource_name=/ReasonCode][usr=2474]: Request start 
0000154077: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.765 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=ReasonCode][agent_id=2474][requestId=null][request_method=reasonCode.GET][request_parameters=code=32762]: Request from client to webservice api 
0000154078: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.794 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154079: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.797 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154080: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:32.869 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154081: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:33.253 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294393181],  }][resource_name=/User/2474/Queues][usr=2474]: Request start 
0000154082: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:33.253 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2474/Queues][agent_id=2474][requestId=null][request_method=user.queues.GET][request_parameters=2474]: Request from client to webservice api 
0000154083: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:33.318 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154084: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:33.999 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000154085: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.001 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=35b62daf-0c55-4551-a413-95edf63539ae][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000154086: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.001 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154087: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.001 -0700: %CCBU_COMMAND_POOL-1-worker-120-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81964 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:34.006 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294394005][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86150, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:34.006 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294394006][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=81964, cti_sequence_id=86151, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154090: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:34.006 -0700: %CCBU_COMMAND_POOL-1-worker-120-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:46:34.001,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:5,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2474]]: Completed task 
0000154091: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.006 -0700: %CCBU_EVENT_POOL-1-worker-192-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=SetAgentState][cti_message_id=30][requestId=35b62daf-0c55-4551-a413-95edf63539ae]: Found a requestId from CommandMap for a CTI event 
0000006099: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.007 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154092: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.007 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:46:34.006Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>35b62daf-0c55-4551-a413-95edf63539ae</requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006100: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.007 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154093: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.007 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154094: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:34.008 -0700: %CCBU_EVENT_POOL-1-worker-192-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:34.005,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86150, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81965, cti_sequence_id=86152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006101: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154096: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154097: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.403 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000154098: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.405 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=b87a425f-d44c-4a4d-a892-a590a3cbf074][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000154099: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.406 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154100: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.406 -0700: %CCBU_COMMAND_POOL-1-worker-121-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81966 , agentstate : 2, workmode : 0, reason code: 32762, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:41.412 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294401412][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86153, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:41.412 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294401412][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=81966, cti_sequence_id=86154, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154103: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:41.413 -0700: %CCBU_COMMAND_POOL-1-worker-121-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 7, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:46:41.405,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:6,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2474]]: Completed task 
0000154104: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.413 -0700: %CCBU_EVENT_POOL-1-worker-191-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=SetAgentState][cti_message_id=30][requestId=b87a425f-d44c-4a4d-a892-a590a3cbf074]: Found a requestId from CommandMap for a CTI event 
0000006102: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.413 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154105: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.413 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32762</code><forAll>true</forAll><id>22</id><label>Offhook</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/22</uri></reasonCode><reasonCodeId>22</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:46:41.413Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>b87a425f-d44c-4a4d-a892-a590a3cbf074</requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006103: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.414 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154106: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.414 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154107: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:41.414 -0700: %CCBU_EVENT_POOL-1-worker-191-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:41.412,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86153, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154108: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.197 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=POST][parameter_name={  }][resource_name=/User/2474/Dialogs][usr=2474]: Request start 
0000154109: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.199 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2474/Dialogs][agent_id=2474][requestId=e0e2a05a-a934-49f7-98c7-716ba6148a9b][request_method=user.POST][request_parameters= fromAddress:2974 toAddress:2973 requestedAction:MAKE_CALL]: Request from client to webservice api 
0000154110: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.200 -0700: %CCBU_COMMAND_POOL-1-worker-122-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81967 , extension: 2974, peripheralId: 5000, dialedNumber: 2973][cti_message_name=MakeCallReq]: Message going to the backend cti server 
0000154111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.253 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86155, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, ani=2974, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=86156, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=86157, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2974, callingDeviceId=2974, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86158, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86159, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIMakeCallConf [ invokeID=81967, cti_sequence_id=86160, msgID=57, msgName=MakeCallConf, deploymentType=CCE, newConnectionCallId=16941019, newConnectionDeviceIdType=0, newConnectionDeviceId=2974]]: Decoded Message to Finesse from backend cti server 
0000154117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941019, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2973, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86161, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=86162, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2974, callingDeviceId=2974, calledDeviceId=2973, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154119: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.254 -0700: %CCBU_EVENT_POOL-1-worker-188-6-REQUEST_ID_NULL: %[agent_id=2474][cti_message_id=30]: Request Id is null for this CTI event 
0000154120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86163, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941019, newConnectionDeviceIdType=0, ani=null, dnis=2973, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86164, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154122: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:42.254 -0700: %CCBU_COMMAND_POOL-1-worker-122-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 55, CTI_CMD_TOTAL_EXECUTION_TIME: 55][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:46:42.199,CTI_COMMAND_TOTAL_PROCESSING_TIME:55,,,,,CTI_MSG_LATENCY:54,CTI_SOCKET_WAIT_TIME:0][Payload=Command-MAKE_CALL][SEQ=[]]: Completed task 
0000154123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86165, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941019, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2974, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000154124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:42.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294402253][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86166, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941019, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=2973, callingDeviceId=2974, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006104: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.255 -0700: %CCBU_EVENT_POOL-1-worker-188-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154125: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.255 -0700: %CCBU_EVENT_POOL-1-worker-188-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T13:46:42.254Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006105: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.255 -0700: %CCBU_EVENT_POOL-1-worker-188-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154126: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.255 -0700: %CCBU_EVENT_POOL-1-worker-188-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000154127: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.255 -0700: %CCBU_EVENT_POOL-1-worker-188-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.253,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86155, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154128: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.256 -0700: %CCBU_EVENT_POOL-1-worker-190-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=MAKE_CALL][cti_message_id=23][requestId=e0e2a05a-a934-49f7-98c7-716ba6148a9b]: Found a requestId from CommandMap for a CTI event 
0000154129: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.256 -0700: %CCBU_EVENT_POOL-1-worker-190-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 0 
0000006106: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.256 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154130: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.256 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.256Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/16941019</uri></Dialog></dialogs></data><event>POST</event><requestId>e0e2a05a-a934-49f7-98c7-716ba6148a9b</requestId><source>/finesse/api/User/2474/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154131: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.256 -0700: %CCBU_EVENT_POOL-1-worker-190-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.253,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, ani=2974, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=86156, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941019, 2974]]: Completed task 
0000154132: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.260 -0700: %CCBU_EVENT_POOL-1-worker-194-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 0 
0000154133: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.261 -0700: %CCBU_EVENT_POOL-1-worker-194-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=86157, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2974, callingDeviceId=2974, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]][SEQ=[16941019, 2974]]: Completed task 
0000154134: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.261 -0700: %CCBU_EVENT_POOL-1-worker-200-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86158, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154135: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.261 -0700: %CCBU_EVENT_POOL-1-worker-194-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86159, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154136: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.261 -0700: %CCBU_EVENT_POOL-1-worker-193-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2474][call_id=16941019]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000154137: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.262 -0700: %CCBU_EVENT_POOL-1-worker-193-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 0 
0000006107: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.262 -0700: %CCBU_EVENT_POOL-1-worker-193-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154138: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.262 -0700: %CCBU_EVENT_POOL-1-worker-193-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.256Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154139: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-193-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941019, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2973, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86161, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941019, 2974]]: Completed task 
0000154140: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-195-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 0 
0000006108: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154141: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.263Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154142: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-195-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=86162, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2974, callingDeviceId=2974, calledDeviceId=2973, eventCause=-1]][SEQ=[16941019, 2974, 2973]]: Completed task 
0000154143: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.263 -0700: %CCBU_EVENT_POOL-1-worker-199-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 0 
0000006109: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006110: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154144: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-02T13:46:42.263Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006111: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154146: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000154145: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.264 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.263Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154147: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:46:42.265 -0700: %CCBU_EVENT_POOL-1-worker-195-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86163, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154148: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.265 -0700: %CCBU_EVENT_POOL-1-worker-199-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941019, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941019, newConnectionDeviceIdType=0, ani=null, dnis=2973, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86164, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941019, 2974]]: Completed task 
0000154149: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.265 -0700: %CCBU_EVENT_POOL-1-worker-1-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 11, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86165, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941019, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2974, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941019, 2974]]: Completed task 
0000006112: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.265 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154150: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.265 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.263Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.265Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.265Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000006113: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.266 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154151: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.266 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.256Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.263Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:46:42.265Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:46:42.265Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2473/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154152: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:46:42.266 -0700: %CCBU_EVENT_POOL-1-worker-197-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 11, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 12][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:46:42.254,CTI_MSG_TOTAL_PROCESSING_TIME:12,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:12,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86166, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941019, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=2973, callingDeviceId=2974, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941019, 2974, 2973]]: Completed task 
0000154153: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:46:42.292 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81968 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81968, cti_sequence_id=86167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81969, cti_sequence_id=86168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006114: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154157: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:46:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>2</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81970, cti_sequence_id=86169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81971 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81971, cti_sequence_id=86170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154161: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:47:06.452 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294426396],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000154162: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:47:06.453 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81972, cti_sequence_id=86171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81973, cti_sequence_id=86172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81974 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81974, cti_sequence_id=86173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81975, cti_sequence_id=86174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154168: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.462 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/Dialog/16941019][usr=2473]: Request start 
0000154169: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2473]]% Dec 02 2019 06:47:30.465 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=Dialog/16941019][agent_id=2473][requestId=null][request_method=dialog.PUT][request_parameters= requestedAction:ANSWER targetMediaAddress:2973]: Request from client to webservice api 
0000154170: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2473]]% Dec 02 2019 06:47:30.469 -0700: %CCBU_COMMAND_POOL-1-worker-123-6-FINESSE ALLOWED ACTIONS: %[extension=2973][finesseActions=[ANSWER]]: Actions allowed by Finesse 
0000154171: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2473]]% Dec 02 2019 06:47:30.469 -0700: %CCBU_COMMAND_POOL-1-worker-123-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81976 , callId: 16941019, extension: 2973, peripheralId: 5000, connectionDeviceIdType : 0, connectionDeviceId: 2973][cti_message_name=AnswerCallReq]: Message going to the backend cti server 
0000154172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:30.487 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294450487][cti_message=CTIAnswerCallConf []CTIAnswerCallConf [ invokeID=81976, cti_sequence_id=86175, msgID=43, msgName=AnswerCallConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154173: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:47:30.487 -0700: %CCBU_COMMAND_POOL-1-worker-123-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 19, CTI_CMD_TOTAL_EXECUTION_TIME: 21][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:47:30.466,CTI_COMMAND_TOTAL_PROCESSING_TIME:21,,,,,CTI_MSG_LATENCY:18,CTI_SOCKET_WAIT_TIME:0][Payload=Command-ANSWER_CALL][SEQ=[16941019]]: Completed task 
0000154174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:30.494 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294450494][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86176, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:30.494 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294450494][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=86177, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceId=2973, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2973, callingDeviceId=2974, calledDeviceId=2973, eventCause=-1, fltReqMaskCallIDList=[16941019, 16941019]]]: Decoded Message to Finesse from backend cti server 
0000006115: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.495 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154176: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.495 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T13:47:30.495Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006116: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.496 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154177: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.496 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000154178: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:47:30.496 -0700: %CCBU_EVENT_POOL-1-worker-3-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:47:30.494,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86176, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154179: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.496 -0700: %CCBU_EVENT_POOL-1-worker-3-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006117: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154180: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154181: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006118: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154182: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154183: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2473][call_id=16941019]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000154184: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:47:30.497 -0700: %CCBU_EVENT_POOL-1-worker-3-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:47:30.494,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=86177, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceId=2973, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2973, callingDeviceId=2974, calledDeviceId=2973, eventCause=-1, fltReqMaskCallIDList=[16941019, 16941019]]][SEQ=[16941019, 2974, 2973]]: Completed task 
0000154185: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2473]]% Dec 02 2019 06:47:30.562 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=3]: Request complete 
0000154186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81977, cti_sequence_id=86178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81978 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81978, cti_sequence_id=86179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81979, cti_sequence_id=86180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=81980, cti_sequence_id=86181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154191: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.651 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/Dialog/16941019][usr=2474]: Request start 
0000154192: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2474]]% Dec 02 2019 06:48:00.653 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=Dialog/16941019][agent_id=2474][requestId=95ba2feb-dcfa-4ce3-b977-ff144ea02850][request_method=dialog.PUT][request_parameters= requestedAction:DROP targetMediaAddress:2974]: Request from client to webservice api 
0000154193: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2474]]% Dec 02 2019 06:48:00.653 -0700: %CCBU_http-apr-8445-exec-3-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000154194: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2474]]% Dec 02 2019 06:48:00.655 -0700: %CCBU_COMMAND_POOL-1-worker-124-6-FINESSE ALLOWED ACTIONS: %[extension=2974][finesseActions=[TRANSFER_SST, CONSULT_CALL, HOLD, UPDATE_CALL_DATA, SEND_DTMF, DROP]]: Actions allowed by Finesse 
0000154195: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2474]]% Dec 02 2019 06:48:00.655 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=3]: Request complete 
0000154196: 10.61.0.47: %[call-id [16941019]]% %[agent-id [2474]]% Dec 02 2019 06:48:00.655 -0700: %CCBU_COMMAND_POOL-1-worker-124-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81981 , callId: 16941019, extension: 2974, peripheralId: 5000, connectionDeviceIdType : 0, connectionDeviceId: 2974][cti_message_name=ClearConnectionReq]: Message going to the backend cti server 
0000154197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.662 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480662][cti_message=CTIClearConnectionConf []CTIClearConnectionConf [ invokeID=81981, cti_sequence_id=86182, msgID=47, msgName=ClearConnectionConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154198: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:48:00.662 -0700: %CCBU_COMMAND_POOL-1-worker-124-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 7, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:48:00.654,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-CLEAR_CONNECTION][SEQ=[16941019]]: Completed task 
0000154199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.663 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480663][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86183, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2974, releasingDeviceId=2974, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.663 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480663][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86184, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2973, releasingDeviceId=2973, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154201: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.663 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=CallConnectionClearedEvent]: processing event 
0000154202: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.663 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941019][extension=2974][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000154203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.663 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480663][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=86185, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000154204: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.663 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941019][extension=2974][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000154205: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.664 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941019][extension=2974]: found agent not ready for processing 
0000154206: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.664 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154207: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.664 -0700: %CCBU_EVENT_POOL-1-worker-6-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=CallConnectionClearedEvent]: processed event 
0000154208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.664 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480664][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86186, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154209: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.664 -0700: %CCBU_EVENT_POOL-1-worker-6-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:00.663,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86183, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2974, releasingDeviceId=2974, eventCause=-1]][SEQ=[16941019, 2974]]: Completed task 
0000154210: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=CallConnectionClearedEvent]: processing event 
0000154211: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941019][extension=2973][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000154212: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941019][extension=2973][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000154213: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941019][extension=2974]: found agent not ready for processing 
0000154214: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154215: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=CallConnectionClearedEvent]: processed event 
0000154216: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-10-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:00.663,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86184, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2973, releasingDeviceId=2973, eventCause=-1]][SEQ=[16941019, 2973]]: Completed task 
0000154217: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-5-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=CallClearedEvent]: processing event 
0000154218: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-5-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941019][extension=2974]: found agent not ready for processing 
0000154219: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-5-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:00.665 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294480665][cti_message=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86187, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154221: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-5-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=CallClearedEvent]: processed event 
0000154222: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-5-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:00.663,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=86185, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941019, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, eventCause=null]][SEQ=[16941019, 2974]]: Completed task 
0000154223: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.665 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=AgentStateEvent]: processing event 
0000154224: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941019][extension=2973][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000154225: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941019][currentState=LCS_ACTIVE][extension=2973][newState=LCS_WRAP_UP]: changed state 
0000154226: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941019][extension=2973][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000154227: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941019][extension=2974]: found agent not ready for processing 
0000154228: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154229: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=AgentStateEvent]: processed event 
0000006119: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154230: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.666 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK_READY</state><stateChangeTime>2019-12-02T13:48:00.666Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006120: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154231: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=AgentStateEvent]: processing event 
0000154232: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: WORK_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154233: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941019][extension=2974][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000154234: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941019][currentState=LCS_ACTIVE][extension=2974][newState=LCS_DROPPED]: changed state 
0000154235: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941019][extension=2974][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000154236: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000154237: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-2-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:00.665,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86187, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154238: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.667 -0700: %CCBU_EVENT_POOL-1-worker-8-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006121: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154239: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:48:00.667Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154240: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=CLEAR_CONNECTION][cti_message_id=14][requestId=95ba2feb-dcfa-4ce3-b977-ff144ea02850]: Found a requestId from CommandMap for a CTI event 
0000154241: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006122: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154242: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:47:30.496Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:48:00.667Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></Dialog></dialogs></data><event>DELETE</event><requestId>95ba2feb-dcfa-4ce3-b977-ff144ea02850</requestId><source>/finesse/api/User/2474/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154243: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006123: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.668 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154244: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.669 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:48:00.668Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941019</source></Update>]: Publishing XMPP Message Asynchronously 
0000154245: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.669 -0700: %CCBU_EVENT_POOL-1-worker-8-6-Call.executeCallConnectionClearedEvent:  Added agent with extension 2973 to wrapping up agents list for call with id 16941019 
0000154246: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.669 -0700: %CCBU_EVENT_POOL-1-worker-8-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=AgentStateEvent]: processed event 
0000006124: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.669 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154247: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.669 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32762</code><forAll>true</forAll><id>22</id><label>Offhook</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/22</uri></reasonCode><reasonCodeId>22</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:48:00.669Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006125: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.670 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154248: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.670 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154249: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:00.670 -0700: %CCBU_EVENT_POOL-1-worker-8-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:00.664,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86186, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154250: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.198 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000154251: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.200 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=d406cbe8-0e28-4858-b926-a842effa307d][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000154252: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.200 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154253: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.201 -0700: %CCBU_COMMAND_POOL-1-worker-125-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81982 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:02.208 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294482208][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86188, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:02.208 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294482208][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=81982, cti_sequence_id=86189, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154256: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:48:02.209 -0700: %CCBU_COMMAND_POOL-1-worker-125-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 9, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:48:02.200,CTI_COMMAND_TOTAL_PROCESSING_TIME:9,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2474]]: Completed task 
0000154257: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.209 -0700: %CCBU_EVENT_POOL-1-worker-9-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=SetAgentState][cti_message_id=30][requestId=d406cbe8-0e28-4858-b926-a842effa307d]: Found a requestId from CommandMap for a CTI event 
0000006126: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.209 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154258: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.210 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:48:02.209Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>d406cbe8-0e28-4858-b926-a842effa307d</requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006127: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.210 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154259: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.210 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154260: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:02.210 -0700: %CCBU_EVENT_POOL-1-worker-9-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:48:02.208,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86188, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81983 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81983, cti_sequence_id=86190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154263: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:06.480 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294486390],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000154264: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:48:06.481 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81984, cti_sequence_id=86191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006128: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:48:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154266: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:48:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81985, cti_sequence_id=86192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:21.221 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:21.367 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81986 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81986, cti_sequence_id=86193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81987, cti_sequence_id=86194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81988, cti_sequence_id=86195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81989 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81989, cti_sequence_id=86196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81990, cti_sequence_id=86197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=81991, cti_sequence_id=86198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:00.708 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294540707][cti_message=CTIEndCallEvent [callId=16941019, connectionDeviceIdType=0, connectionDeviceId=2974, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=86199, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154279: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941019][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000154280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:00.708 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294540708][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86200, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154281: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=EndCallEvent]: processing event 
0000154282: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941019][extension=2973][messageId=EndCallEvent][state=LCS_WRAP_UP]: processing event 
0000154283: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941019][currentState=LCS_WRAP_UP][extension=2973][newState=LCS_DROPPED]: changed state 
0000154284: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-Call.getDialogTO - No skill group name found.:  For callId 16941019, no skill group name found for skill group number 56449 
0000006129: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154285: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941019</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:47:30.496Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:49:00.708Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941019</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2473/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154286: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-Call.agentWrappedUp:  Agent with extension 2973 completed wrap up for call with id 16941019. So Removing agent from wrapping up agents list of the call. 
0000154287: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941019][extension=2973][messageId=EndCallEvent][state=LCS_DROPPED]: processed event 
0000154288: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941019][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000154289: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941019][messageId=EndCallEvent]: processed event 
0000154290: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-13-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941019][messageId=AgentStateEvent]: processing event 
0000154291: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-13-6-WRAP_UP_ADAPTER_PROCESS_CALL_ENDED: %[call_id=16941019][messageId=AgentStateEvent]: processing event skipped because the call has ended 
0000154292: 10.61.0.47: %[call-id [16941019]]% %[agent-id []]% Dec 02 2019 06:49:00.709 -0700: %CCBU_EVENT_POOL-1-worker-16-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:49:00.707,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941019, connectionDeviceIdType=0, connectionDeviceId=2974, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=86199, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941019, 2974]]: Completed task 
0000006130: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154293: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:49:00.709Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006131: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154294: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154295: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-Agent.handleDifferentState:  Agent with extension 2973 moving out from wrap up state to READY 
0000154296: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:49:00.710 -0700: %CCBU_EVENT_POOL-1-worker-13-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:49:00.708,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86200, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81992 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81992, cti_sequence_id=86201, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81993, cti_sequence_id=86202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006132: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154300: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:06.972 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154301: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:07.577 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294546382],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000154302: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:07.579 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154303: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.091 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2474@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006133: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.091 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006134: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.092 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2474@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006135: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.092 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2474/Queues]: Successfully found node with given Id 
0000006136: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.092 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2474/Queues][user_id=2474@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006137: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.092 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2474/ClientLog]: Successfully found node with given Id 
0000006138: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.093 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2474/ClientLog][user_id=2474@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154304: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:49:14.093 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2474 into the expiry hash.]:  
0000154305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81994, cti_sequence_id=86203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81995 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81995, cti_sequence_id=86204, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81996, cti_sequence_id=86205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81997, cti_sequence_id=86206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:44.649 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2474]:  
0000154311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :81998 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=81998, cti_sequence_id=86207, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=81999, cti_sequence_id=86208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154314: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:49.227 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154315: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:49.227 -0700: %CCBU_http-apr-8082-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154316: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:49.228 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154317: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:51.182 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154318: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:51.182 -0700: %CCBU_http-apr-8082-exec-19-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154319: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:51.183 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82000, cti_sequence_id=86209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154321: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:57.916 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294597847],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154322: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:57.917 -0700: %CCBU_http-apr-8082-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154323: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:57.917 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154324: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:58.586 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575294594154],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154325: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:49:58.588 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154326: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.173 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294603130],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154327: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.173 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154328: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.174 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154329: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:03.685 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294603612],  }][resource_name=/SystemInfo][usr=]: Request start 
0000154330: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:03.686 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154331: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.719 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294603639],  }][resource_name=/User/2475][usr=2475]: Request start 
0000154332: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.719 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000154333: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:03.720 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154334: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:04.293 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575294604215],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000154335: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:04.293 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000154336: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:04.294 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82001 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82001, cti_sequence_id=86210, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82002, cti_sequence_id=86211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154340: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:08.187 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154341: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:08.188 -0700: %CCBU_http-apr-8082-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000154342: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:08.189 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154343: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.287 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000154344: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.587 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294609539],  }][resource_name=/User/2475][usr=2475]: Request start 
0000154345: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.588 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000154346: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.588 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154347: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:09.834 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154348: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:09.835 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154349: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:09.835 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154350: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.862 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294609807],  }][resource_name=/User/2475/Media][usr=2475]: Request start 
0000154351: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.862 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294609801],  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000154352: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.862 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000154353: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.862 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2475/Media][agent_id=2475][requestId=null][request_method=user.mediaList.GET][request_parameters=2475]: Request from client to webservice api 
0000154354: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.863 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154355: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.863 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154356: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.894 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294609846],  }][resource_name=/User/2475/Workflows][usr=2475]: Request start 
0000154357: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.895 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2475/Workflows][agent_id=2475][requestId=null][request_method=user.workflows.GET][request_parameters=2475]: Request from client to webservice api 
0000154358: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:09.895 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154359: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.334 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294612910],  }][resource_name=/Team/1][usr=2475]: Request start 
0000154360: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.335 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=Team/1][agent_id=2475][requestId=][request_method=team.GET][request_parameters=1]: Request from client to webservice api 
0000154361: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.335 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154362: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.907 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT], nocache=[1575294613287],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000154363: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.907 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000154364: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.908 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154365: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.914 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294613346],  }][resource_name=/User/2475/PhoneBooks][usr=2475]: Request start 
0000154366: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.915 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2475/PhoneBooks][agent_id=2475][requestId=null][request_method=user.phonebooks.GET][request_parameters=2475]: Request from client to webservice api 
0000154367: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:13.915 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154368: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:14.093 -0700: %CCBU_EVENT_POOL-1-worker-7-6-PRESENCE DRIVEN LOGOUT: %[agent_id=2474]: Performing CTI Logout on basis of the agents unavailable presence 
0000154369: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:14.094 -0700: %CCBU_EVENT_POOL-1-worker-7-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82003 , agentstate : 1, workmode : 0, reason code: 255, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:14.095 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294614095][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82003, cti_sequence_id=86212, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154371: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:14.095 -0700: %CCBU_EVENT_POOL-1-worker-7-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000154372: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:14.095 -0700: %CCBU_EVENT_POOL-1-worker-7-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2474 into the expiry hash.]:  
0000154373: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:14.096 -0700: %CCBU_EVENT_POOL-1-worker-7-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@8f29eb][SEQ=[2474]]: Completed task 
0000154374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:14.097 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294614097][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86213, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006139: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.098 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154375: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.098 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>50002</code><forAll>true</forAll><id>23</id><label>Connection Failure</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/23</uri></reasonCode><reasonCodeId>23</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:50:14.098Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000154376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:14.099 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294614097][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86214, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006140: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.099 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154377: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.099 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154378: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.100 -0700: %CCBU_EVENT_POOL-1-worker-12-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:50:14.097,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86213, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154379: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 06:50:14.100 -0700: %CCBU_EVENT_POOL-1-worker-15-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:50:14.097,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86214, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000154380: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.573 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294614009],  }][resource_name=/User/2475/WrapUpReasons][usr=2475]: Request start 
0000154381: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.573 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294613906],  }][resource_name=/Team/1/TeamMessages][usr=2475]: Request start 
0000154382: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.573 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=Team/1/TeamMessages][agent_id=2475][requestId=null][request_method=team.GET][request_parameters=teamID=1]: Request from client to webservice api 
0000154383: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.574 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2475/WrapUpReasons][agent_id=2475][requestId=null][request_method=WrapUpReasons.GET][request_parameters=]: Request from client to webservice api 
0000154384: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.574 -0700: %CCBU_http-apr-8445-exec-17-6-GET_CACHED_WRAP_UP_REASONS_RESULT:  Retrieved 0 results 
0000154385: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.574 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154386: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.574 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154387: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.574 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294614011],  }][resource_name=/User/2475/MediaPropertiesLayouts][usr=2475]: Request start 
0000154388: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.575 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], code=[32762], nocache=[1575294614015],  }][resource_name=/ReasonCode][usr=2475]: Request start 
0000154389: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.575 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154390: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.575 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=ReasonCode][agent_id=2475][requestId=null][request_method=reasonCode.GET][request_parameters=code=32762]: Request from client to webservice api 
0000154391: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:14.575 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154392: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:15.024 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575294614654],  }][resource_name=/User/2475/Queues][usr=2475]: Request start 
0000154393: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:15.029 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2475/Queues][agent_id=2475][requestId=null][request_method=user.queues.GET][request_parameters=2475]: Request from client to webservice api 
0000154394: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:15.030 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=5]: Request complete 
0000154395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82004, cti_sequence_id=86215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006141: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154396: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:21.367 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:21.511 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82005 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82005, cti_sequence_id=86216, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82006, cti_sequence_id=86217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154402: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.575 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154403: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.577 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=b52ffdab-e14e-43af-aff9-0d68c43b8184][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000154404: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.578 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154405: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.578 -0700: %CCBU_COMMAND_POOL-1-worker-126-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82007 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:36.582 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294636582][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86218, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:36.582 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294636582][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82007, cti_sequence_id=86219, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154408: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:36.583 -0700: %CCBU_COMMAND_POOL-1-worker-126-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:50:36.578,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2475]]: Completed task 
0000154409: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.583 -0700: %CCBU_EVENT_POOL-1-worker-11-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=SetAgentState][cti_message_id=30][requestId=b52ffdab-e14e-43af-aff9-0d68c43b8184]: Found a requestId from CommandMap for a CTI event 
0000006142: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.583 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154410: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.583 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:50:36.583Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>b52ffdab-e14e-43af-aff9-0d68c43b8184</requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006143: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.584 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154411: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.584 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154412: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:50:36.584 -0700: %CCBU_EVENT_POOL-1-worker-11-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:50:36.582,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86218, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82008, cti_sequence_id=86220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006144: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154414: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:50:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:44.656 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2474]:  
0000154416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:46.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294646196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82009, cti_sequence_id=86221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82010, cti_sequence_id=86222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82011, cti_sequence_id=86223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154420: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:51:04.553 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294663626],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154421: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:51:04.554 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154422: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.862 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/asc5marx5c][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006145: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.862 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006146: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.863 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006147: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.863 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/Queues]: Successfully found node with given Id 
0000006148: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.863 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/Queues][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006149: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.863 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/ClientLog]: Successfully found node with given Id 
0000006150: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.864 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/ClientLog][user_id=2473@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154423: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:51:05.864 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82012, cti_sequence_id=86224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:06.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294666983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82013, cti_sequence_id=86225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82014, cti_sequence_id=86226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82015, cti_sequence_id=86227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82016, cti_sequence_id=86228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:36.661 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2473]:  
0000154432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294696969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82017, cti_sequence_id=86229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82018, cti_sequence_id=86230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82019, cti_sequence_id=86231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82020, cti_sequence_id=86232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154437: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:52:04.545 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294723645],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154438: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:52:04.546 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154439: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:05.864 -0700: %CCBU_EVENT_POOL-1-worker-17-6-PRESENCE DRIVEN LOGOUT: %[agent_id=2473]: Performing CTI Logout on basis of the agents unavailable presence 
0000154440: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:05.865 -0700: %CCBU_EVENT_POOL-1-worker-17-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82021 , agentstate : 1, workmode : 0, reason code: 255, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:05.866 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294725866][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82021, cti_sequence_id=86233, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154442: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:05.866 -0700: %CCBU_EVENT_POOL-1-worker-17-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000154443: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:05.866 -0700: %CCBU_EVENT_POOL-1-worker-17-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154444: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:05.866 -0700: %CCBU_EVENT_POOL-1-worker-17-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@11f4498][SEQ=[2473]]: Completed task 
0000154445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:05.867 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294725867][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86234, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:05.868 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294725867][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86235, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006151: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.868 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154447: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.868 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>50002</code><forAll>true</forAll><id>23</id><label>Connection Failure</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/23</uri></reasonCode><reasonCodeId>23</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:52:05.868Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006152: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.869 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154448: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.869 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154449: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.870 -0700: %CCBU_EVENT_POOL-1-worker-18-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:52:05.867,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86234, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154450: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:52:05.871 -0700: %CCBU_EVENT_POOL-1-worker-14-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:52:05.867,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86235, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82022 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82022, cti_sequence_id=86236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82023, cti_sequence_id=86237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006153: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154454: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:52:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82024, cti_sequence_id=86238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:21.511 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:21.655 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82025 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82025, cti_sequence_id=86239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82026, cti_sequence_id=86240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:36.668 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2473]:  
0000154462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82027, cti_sequence_id=86241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82028 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82028, cti_sequence_id=86242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82029, cti_sequence_id=86243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294776969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82030, cti_sequence_id=86244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154467: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:04.150 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294783647],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154468: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:04.151 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82031 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82031, cti_sequence_id=86245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294786973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82032, cti_sequence_id=86246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82033, cti_sequence_id=86247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82034 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82034, cti_sequence_id=86248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82035, cti_sequence_id=86249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154476: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.255 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154477: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.257 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=3ed0a40d-5a0e-4abf-a67f-b115293936d1][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000154478: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.258 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154479: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.258 -0700: %CCBU_COMMAND_POOL-1-worker-127-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82036 , agentstate : 2, workmode : 0, reason code: 32762, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.262 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816262][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86250, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.262 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816262][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82036, cti_sequence_id=86251, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154482: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:53:36.262 -0700: %CCBU_COMMAND_POOL-1-worker-127-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:53:36.258,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2475]]: Completed task 
0000154483: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.263 -0700: %CCBU_EVENT_POOL-1-worker-20-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=SetAgentState][cti_message_id=30][requestId=3ed0a40d-5a0e-4abf-a67f-b115293936d1]: Found a requestId from CommandMap for a CTI event 
0000006154: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.263 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154484: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.263 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32762</code><forAll>true</forAll><id>22</id><label>Offhook</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/22</uri></reasonCode><reasonCodeId>22</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:53:36.262Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>3ed0a40d-5a0e-4abf-a67f-b115293936d1</requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006155: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.264 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154485: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.264 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154486: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.265 -0700: %CCBU_EVENT_POOL-1-worker-20-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.262,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86250, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154487: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.799 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=POST][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000154488: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.802 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=85b24fe6-95ad-4008-9b7e-df8afd4d8473][request_method=user.POST][request_parameters= fromAddress:2975 toAddress:2973 requestedAction:MAKE_CALL]: Request from client to webservice api 
0000154489: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.802 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154490: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.803 -0700: %CCBU_COMMAND_POOL-1-worker-128-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82037 , extension: 2975, peripheralId: 5000, dialedNumber: 2973][cti_message_name=MakeCallReq]: Message going to the backend cti server 
0000154491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.821 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816821][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86252, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.821 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816821][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, ani=2975, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=86253, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.821 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816821][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=86254, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2975, callingDeviceId=2975, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154494: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.821 -0700: %CCBU_EVENT_POOL-1-worker-19-6-REQUEST_ID_NULL: %[agent_id=2475][cti_message_id=30]: Request Id is null for this CTI event 
0000006156: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.822 -0700: %CCBU_EVENT_POOL-1-worker-19-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.822 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816822][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86255, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154496: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.822 -0700: %CCBU_EVENT_POOL-1-worker-19-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T13:53:36.821Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000154497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.823 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816822][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86256, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006157: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.823 -0700: %CCBU_EVENT_POOL-1-worker-19-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154498: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.823 -0700: %CCBU_EVENT_POOL-1-worker-19-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000154499: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.823 -0700: %CCBU_EVENT_POOL-1-worker-19-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.821,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86252, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154500: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_EVENT_POOL-1-worker-21-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=MAKE_CALL][cti_message_id=23][requestId=85b24fe6-95ad-4008-9b7e-df8afd4d8473]: Found a requestId from CommandMap for a CTI event 
0000154501: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_EVENT_POOL-1-worker-21-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 0 
0000154502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816824][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, newConnectionDevId=2975, newCallId=16941020, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2973, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86257, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816824][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=86258, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2975, callingDeviceId=2975, calledDeviceId=2973, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816824][cti_message=CTIMakeCallConf [ invokeID=82037, cti_sequence_id=86259, msgID=57, msgName=MakeCallConf, deploymentType=CCE, newConnectionCallId=16941020, newConnectionDeviceIdType=0, newConnectionDeviceId=2975]]: Decoded Message to Finesse from backend cti server 
0000006158: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154505: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_COMMAND_POOL-1-worker-128-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 22, CTI_CMD_TOTAL_EXECUTION_TIME: 22][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:53:36.802,CTI_COMMAND_TOTAL_PROCESSING_TIME:22,,,,,CTI_MSG_LATENCY:21,CTI_SOCKET_WAIT_TIME:0][Payload=Command-MAKE_CALL][SEQ=[]]: Completed task 
0000154506: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.824Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/16941020</uri></Dialog></dialogs></data><event>POST</event><requestId>85b24fe6-95ad-4008-9b7e-df8afd4d8473</requestId><source>/finesse/api/User/2475/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154507: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.824 -0700: %CCBU_EVENT_POOL-1-worker-21-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.821,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, ani=2975, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=86253, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2975, 16941020]]: Completed task 
0000154508: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.825 -0700: %CCBU_EVENT_POOL-1-worker-25-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 0 
0000154509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.826 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816825][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, newConnectionDevId=2975, newCallId=16941020, newConnectionDeviceIdType=0, ani=null, dnis=2973, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86260, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.826 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816826][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86261, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941020, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2975, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000154511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.826 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816826][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86262, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941020, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, alertingDeviceId=2973, callingDeviceId=2975, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000154512: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.826 -0700: %CCBU_EVENT_POOL-1-worker-25-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.821,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=86254, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2975, callingDeviceId=2975, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]][SEQ=[2975, 16941020]]: Completed task 
0000154513: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-22-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.822,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86255, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154514: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-23-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.823,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86256, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154515: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-28-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2475][call_id=16941020]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000154516: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-28-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 0 
0000006159: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154517: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.827 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.824Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154518: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-28-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.824,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, newConnectionDevId=2975, newCallId=16941020, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2973, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86257, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2975, 16941020]]: Completed task 
0000154519: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-24-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 0 
0000006160: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154520: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.828Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154521: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-24-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.824,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=86258, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2975, callingDeviceId=2975, calledDeviceId=2973, eventCause=-1]][SEQ=[2975, 2973, 16941020]]: Completed task 
0000154522: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.828 -0700: %CCBU_EVENT_POOL-1-worker-27-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 0 
0000006161: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.829 -0700: %CCBU_EVENT_POOL-1-worker-27-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154523: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.829 -0700: %CCBU_EVENT_POOL-1-worker-27-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.828Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154524: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.829 -0700: %CCBU_EVENT_POOL-1-worker-27-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.825,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941020, connectionDeviceId=2975, newConnectionDevId=2975, newCallId=16941020, newConnectionDeviceIdType=0, ani=null, dnis=2973, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=86260, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2975, 16941020]]: Completed task 
0000154525: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.829 -0700: %CCBU_EVENT_POOL-1-worker-26-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.826,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86261, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941020, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2975, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2975, 16941020]]: Completed task 
0000006162: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.830 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154526: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.830 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.828Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.829Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.829Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000006163: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.830 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154527: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.830 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.824Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.828Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:53:36.829Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:53:36.829Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2473/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154528: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:53:36.831 -0700: %CCBU_EVENT_POOL-1-worker-30-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:53:36.826,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=86262, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941020, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, alertingDeviceId=2973, callingDeviceId=2975, calledDeviceId=2973, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2975, 2973, 16941020]]: Completed task 
0000154529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82038, cti_sequence_id=86263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006164: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:53:36.972 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154530: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:53:36.972 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82039, cti_sequence_id=86264, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82040, cti_sequence_id=86265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:53:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82041, cti_sequence_id=86266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154535: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:54:03.722 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294843648],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154536: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:54:03.723 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82042, cti_sequence_id=86267, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82043, cti_sequence_id=86268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82044, cti_sequence_id=86269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:21.655 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:21.805 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154543: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:25.631 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154544: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:25.632 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154545: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:25.632 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82045, cti_sequence_id=86270, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154548: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.222 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154549: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.223 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154550: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.224 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154551: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.449 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154552: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.450 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154553: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.450 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154554: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.610 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154555: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.610 -0700: %CCBU_http-apr-8445-exec-11-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154556: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.611 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154557: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.908 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473/Dialogs][usr=2473]: Request start 
0000154558: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.910 -0700: %CCBU_http-apr-8445-exec-19-6-API_REQUEST: %[REQUEST_URL=User/2473/Dialogs][agent_id=2473][requestId=null][request_method=user.dialogs.GET][request_parameters=2473]: Request from client to webservice api 
0000154559: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:26.913 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82046, cti_sequence_id=86271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154561: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:27.023 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154562: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:27.024 -0700: %CCBU_http-apr-8082-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154563: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:27.025 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154564: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:28.931 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154565: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:28.933 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= extension:2973 state:LOGIN]: Request from client to webservice api 
0000154566: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:28.933 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154567: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:28.933 -0700: %CCBU_COMMAND_POOL-1-worker-129-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82047 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:28.937 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294868937][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82047, cti_sequence_id=86272, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154569: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:28.937 -0700: %CCBU_COMMAND_POOL-1-worker-129-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:54:28.933,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2473]]: Completed task 
0000154570: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.036 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/7pqbqpj327][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000154571: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.116 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154572: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.116 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154573: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.117 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154574: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.704 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154575: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.706 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154576: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.706 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473/Dialogs][usr=2473]: Request start 
0000154577: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.707 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2473/Dialogs][agent_id=2473][requestId=null][request_method=user.dialogs.GET][request_parameters=2473]: Request from client to webservice api 
0000154578: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.707 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154579: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.708 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154580: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.893 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154581: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.893 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154582: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:29.894 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82048, cti_sequence_id=86273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154584: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.024 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/Dialog/16941020][usr=2473]: Request start 
0000154585: 10.61.0.47: %[call-id [16941020]]% %[agent-id [2473]]% Dec 02 2019 06:54:39.026 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=Dialog/16941020][agent_id=2473][requestId=null][request_method=dialog.PUT][request_parameters= requestedAction:ANSWER targetMediaAddress:2973]: Request from client to webservice api 
0000154586: 10.61.0.47: %[call-id [16941020]]% %[agent-id [2473]]% Dec 02 2019 06:54:39.027 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154587: 10.61.0.47: %[call-id [16941020]]% %[agent-id [2473]]% Dec 02 2019 06:54:39.027 -0700: %CCBU_COMMAND_POOL-1-worker-130-6-FINESSE ALLOWED ACTIONS: %[extension=2973][finesseActions=[ANSWER]]: Actions allowed by Finesse 
0000154588: 10.61.0.47: %[call-id [16941020]]% %[agent-id [2473]]% Dec 02 2019 06:54:39.027 -0700: %CCBU_COMMAND_POOL-1-worker-130-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82049 , callId: 16941020, extension: 2973, peripheralId: 5000, connectionDeviceIdType : 0, connectionDeviceId: 2973][cti_message_name=AnswerCallReq]: Message going to the backend cti server 
0000154589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:39.040 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294879040][cti_message=CTIAnswerCallConf []CTIAnswerCallConf [ invokeID=82049, cti_sequence_id=86274, msgID=43, msgName=AnswerCallConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154590: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:39.041 -0700: %CCBU_COMMAND_POOL-1-worker-130-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 13, CTI_CMD_TOTAL_EXECUTION_TIME: 14][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:54:39.026,CTI_COMMAND_TOTAL_PROCESSING_TIME:15,,,,,CTI_MSG_LATENCY:13,CTI_SOCKET_WAIT_TIME:0][Payload=Command-ANSWER_CALL][SEQ=[16941020]]: Completed task 
0000154591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:39.042 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294879042][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86275, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:39.043 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294879042][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=86276, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceId=2973, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2973, callingDeviceId=2975, calledDeviceId=2973, eventCause=-1, fltReqMaskCallIDList=[16941020, 16941020]]]: Decoded Message to Finesse from backend cti server 
0000154593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:39.043 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294879043][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86277, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006165: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.043 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154594: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.043 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T13:54:39.042Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006166: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.044 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154595: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.044 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000154596: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.044 -0700: %CCBU_EVENT_POOL-1-worker-29-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:54:39.042,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86275, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154597: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.044 -0700: %CCBU_EVENT_POOL-1-worker-36-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006167: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.044 -0700: %CCBU_EVENT_POOL-1-worker-36-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154598: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154599: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006168: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154600: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154601: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2473][call_id=16941020]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000154602: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-36-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:54:39.043,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=86276, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceId=2973, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2973, callingDeviceId=2975, calledDeviceId=2973, eventCause=-1, fltReqMaskCallIDList=[16941020, 16941020]]][SEQ=[2975, 2973, 16941020]]: Completed task 
0000154603: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-31-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=AgentStateEvent]: processing event 
0000154604: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.045 -0700: %CCBU_EVENT_POOL-1-worker-31-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2973][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000154605: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.046 -0700: %CCBU_EVENT_POOL-1-worker-31-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2973][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000154606: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.046 -0700: %CCBU_EVENT_POOL-1-worker-31-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000154607: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.046 -0700: %CCBU_EVENT_POOL-1-worker-31-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=AgentStateEvent]: processed event 
0000154608: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:54:39.046 -0700: %CCBU_EVENT_POOL-1-worker-31-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:54:39.043,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86277, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82050 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82050, cti_sequence_id=86278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=82051, cti_sequence_id=86279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006169: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154612: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:54:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>2</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:54:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294896973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=82052, cti_sequence_id=86280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:03.691 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294903691][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86281, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2975, releasingDeviceId=2975, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:03.691 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294903691][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86282, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2973, releasingDeviceId=2973, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000154616: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=CallConnectionClearedEvent]: processing event 
0000154617: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2975][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000154618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:03.693 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294903691][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=86283, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000154619: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2975][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000154620: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941020][extension=2975]: found agent not ready for processing 
0000154621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:03.693 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294903693][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86284, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154622: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154623: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=CallConnectionClearedEvent]: processed event 
0000154624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:03.693 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294903693][cti_message=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86285, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154625: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-34-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:03.691,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86281, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2975, releasingDeviceId=2975, eventCause=-1]][SEQ=[2975, 16941020]]: Completed task 
0000154626: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.693 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=CallConnectionClearedEvent]: processing event 
0000154627: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2973][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000154628: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2973][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000154629: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941020][extension=2975]: found agent not ready for processing 
0000154630: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154631: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=CallConnectionClearedEvent]: processed event 
0000154632: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:03.691,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=86282, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2973, releasingDeviceId=2973, eventCause=-1]][SEQ=[2973, 16941020]]: Completed task 
0000154633: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=CallClearedEvent]: processing event 
0000154634: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941020][extension=2975]: found agent not ready for processing 
0000154635: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154636: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=CallClearedEvent]: processed event 
0000154637: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=AgentStateEvent]: processing event 
0000154638: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2973][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000154640: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941020][currentState=LCS_ACTIVE][extension=2973][newState=LCS_WRAP_UP]: changed state 
0000154641: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2973][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000154639: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-37-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:03.693,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=86283, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941020, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, eventCause=null]][SEQ=[2975, 16941020]]: Completed task 
0000154642: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941020][extension=2975]: found agent not ready for processing 
0000154643: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000154644: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=AgentStateEvent]: processed event 
0000154645: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=AgentStateEvent]: processing event 
0000154646: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2975][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000154647: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941020][currentState=LCS_ACTIVE][extension=2975][newState=LCS_DROPPED]: changed state 
0000154648: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2975][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000154649: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.694 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000154650: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.695 -0700: %CCBU_EVENT_POOL-1-worker-40-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006170: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.695 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154651: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.695 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK_READY</state><stateChangeTime>2019-12-02T13:55:03.694Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006171: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154652: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:55:03.694Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154653: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006172: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154654: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: WORK_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000006173: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154655: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:54:39.044Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:55:03.694Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2475/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154656: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-32-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:03.693,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86285, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154657: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006174: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.696 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154658: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.697 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:55:03.696Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941020</source></Update>]: Publishing XMPP Message Asynchronously 
0000154659: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.697 -0700: %CCBU_EVENT_POOL-1-worker-40-6-Call.executeCallConnectionClearedEvent:  Added agent with extension 2973 to wrapping up agents list for call with id 16941020 
0000154660: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.697 -0700: %CCBU_EVENT_POOL-1-worker-40-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=AgentStateEvent]: processed event 
0000006175: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.697 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154661: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.697 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32762</code><forAll>true</forAll><id>22</id><label>Offhook</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/22</uri></reasonCode><reasonCodeId>22</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:55:03.697Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006176: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.698 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154662: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.698 -0700: %CCBU_EVENT_POOL-1-worker-40-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154663: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:03.698 -0700: %CCBU_EVENT_POOL-1-worker-40-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:03.693,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86284, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154664: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.503 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154665: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.505 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=32d417f5-885f-48a5-99d2-94bf4841b6dc][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000154666: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.506 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154667: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.506 -0700: %CCBU_COMMAND_POOL-1-worker-131-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82053 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:04.509 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294904509][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86286, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:04.509 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294904509][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82053, cti_sequence_id=86287, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154670: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:55:04.510 -0700: %CCBU_COMMAND_POOL-1-worker-131-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:55:04.506,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2475]]: Completed task 
0000154671: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.510 -0700: %CCBU_EVENT_POOL-1-worker-35-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=SetAgentState][cti_message_id=30][requestId=32d417f5-885f-48a5-99d2-94bf4841b6dc]: Found a requestId from CommandMap for a CTI event 
0000006177: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.510 -0700: %CCBU_EVENT_POOL-1-worker-35-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154672: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.510 -0700: %CCBU_EVENT_POOL-1-worker-35-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:55:04.510Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>32d417f5-885f-48a5-99d2-94bf4841b6dc</requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006178: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.511 -0700: %CCBU_EVENT_POOL-1-worker-35-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154673: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.511 -0700: %CCBU_EVENT_POOL-1-worker-35-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154674: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:04.511 -0700: %CCBU_EVENT_POOL-1-worker-35-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:55:04.509,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86286, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154675: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:05.043 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294904980],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154676: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:55:05.044 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82054, cti_sequence_id=86288, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82055, cti_sequence_id=86289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006179: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:55:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154680: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:55:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82056, cti_sequence_id=86290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82057, cti_sequence_id=86291, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82058, cti_sequence_id=86292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82059, cti_sequence_id=86293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82060, cti_sequence_id=86294, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82061, cti_sequence_id=86295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:55:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=82062, cti_sequence_id=86296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:03.742 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294963742][cti_message=CTIEndCallEvent [callId=16941020, connectionDeviceIdType=0, connectionDeviceId=2975, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=86297, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:03.743 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294963742][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86298, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154692: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941020][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000154693: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=EndCallEvent]: processing event 
0000154694: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941020][extension=2973][messageId=EndCallEvent][state=LCS_WRAP_UP]: processing event 
0000154695: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941020][currentState=LCS_WRAP_UP][extension=2973][newState=LCS_DROPPED]: changed state 
0000154696: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-Call.getDialogTO - No skill group name found.:  For callId 16941020, no skill group name found for skill group number 56449 
0000006180: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.743 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154697: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2975</fromAddress><id>16941020</id><mediaProperties><DNIS>2973</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2973</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2973</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T13:54:39.044Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-02T13:56:03.743Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2973</toAddress><uri>/finesse/api/Dialog/16941020</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2473/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000154698: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-Call.agentWrappedUp:  Agent with extension 2973 completed wrap up for call with id 16941020. So Removing agent from wrapping up agents list of the call. 
0000154699: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941020][extension=2973][messageId=EndCallEvent][state=LCS_DROPPED]: processed event 
0000154700: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941020][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000154701: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941020][messageId=EndCallEvent]: processed event 
0000154702: 10.61.0.47: %[call-id [16941020]]% %[agent-id []]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-39-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:03.742,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941020, connectionDeviceIdType=0, connectionDeviceId=2975, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=86297, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[2975, 16941020]]: Completed task 
0000154703: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941020][messageId=AgentStateEvent]: processing event 
0000154704: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_CALL_ENDED: %[call_id=16941020][messageId=AgentStateEvent]: processing event skipped because the call has ended 
0000006181: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.744 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154705: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.745 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T13:56:03.744Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006182: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.745 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154706: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.745 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154707: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.745 -0700: %CCBU_EVENT_POOL-1-worker-38-6-Agent.handleDifferentState:  Agent with extension 2973 moving out from wrap up state to READY 
0000154708: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:03.745 -0700: %CCBU_EVENT_POOL-1-worker-38-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:03.742,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86298, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154709: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:05.961 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575294965515],  }][resource_name=/SystemInfo][usr=2475]: Request start 
0000154710: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:05.963 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82063, cti_sequence_id=86299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82064, cti_sequence_id=86300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006183: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154714: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154715: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.979 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154716: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.981 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=ed9ea1e3-7eb8-46c2-af60-d3e64acc76d3][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000154717: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.982 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154718: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.982 -0700: %CCBU_COMMAND_POOL-1-worker-132-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82065 , agentstate : 2, workmode : 0, reason code: 1003, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:14.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294974986][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1003, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86301, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:14.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294974986][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82065, cti_sequence_id=86302, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154721: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:14.986 -0700: %CCBU_COMMAND_POOL-1-worker-132-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:56:14.982,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2475]]: Completed task 
0000154722: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.986 -0700: %CCBU_EVENT_POOL-1-worker-42-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=SetAgentState][cti_message_id=30][requestId=ed9ea1e3-7eb8-46c2-af60-d3e64acc76d3]: Found a requestId from CommandMap for a CTI event 
0000006184: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.987 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154723: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.987 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1003</code><forAll>true</forAll><id>28</id><label>Customer - DMS iForm</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/28</uri></reasonCode><reasonCodeId>28</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:56:14.986Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>ed9ea1e3-7eb8-46c2-af60-d3e64acc76d3</requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006185: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.988 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154724: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.988 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154725: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:14.988 -0700: %CCBU_EVENT_POOL-1-worker-42-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:14.986,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1003, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86301, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82066, cti_sequence_id=86303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006186: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154727: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154728: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.881 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000154729: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.883 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=7dfd8d60-c6c3-4af9-ad4f-5fd7aecf0bee][request_method=user.PUT][request_parameters= state:LOGOUT]: Request from client to webservice api 
0000154730: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.884 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154731: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:19.884 -0700: %CCBU_COMMAND_POOL-1-worker-133-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82067 , agentstate : 1, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:19.898 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294979898][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86304, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:19.898 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294979898][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86305, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:19.898 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294979898][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86306, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:19.899 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294979898][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82067, cti_sequence_id=86307, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154736: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:19.899 -0700: %CCBU_COMMAND_POOL-1-worker-133-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000154737: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:19.899 -0700: %CCBU_COMMAND_POOL-1-worker-133-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2475 into the expiry hash.]:  
0000154738: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:19.899 -0700: %CCBU_COMMAND_POOL-1-worker-133-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 15, CTI_CMD_TOTAL_EXECUTION_TIME: 15][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:56:19.884,CTI_COMMAND_TOTAL_PROCESSING_TIME:15,,,,,CTI_MSG_LATENCY:15,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGOUT][SEQ=[2475]]: Completed task 
0000154739: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.900 -0700: %CCBU_EVENT_POOL-1-worker-41-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:19.898,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86304, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154740: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.900 -0700: %CCBU_EVENT_POOL-1-worker-43-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2475] 
0000154741: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.900 -0700: %CCBU_EVENT_POOL-1-worker-43-6-CONFIG_AGENT_INVALIDATED:  Agent[2475] 
0000154742: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.900 -0700: %CCBU_EVENT_POOL-1-worker-43-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2475][command_name=LOGOUT][cti_message_id=30][requestId=7dfd8d60-c6c3-4af9-ad4f-5fd7aecf0bee]: Found a requestId from CommandMap for a CTI event 
0000006187: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.901 -0700: %CCBU_EVENT_POOL-1-worker-43-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154743: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.901 -0700: %CCBU_EVENT_POOL-1-worker-43-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension></extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T13:56:19.900Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>7dfd8d60-c6c3-4af9-ad4f-5fd7aecf0bee</requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006188: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.901 -0700: %CCBU_EVENT_POOL-1-worker-43-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154744: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.901 -0700: %CCBU_EVENT_POOL-1-worker-43-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000154745: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.902 -0700: %CCBU_EVENT_POOL-1-worker-43-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:19.898,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86305, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154746: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:19.902 -0700: %CCBU_EVENT_POOL-1-worker-46-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:19.898,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86306, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000154747: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.110 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006189: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.110 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006190: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.111 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2475@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006191: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.111 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2475/Queues]: Successfully found node with given Id 
0000006192: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.112 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2475/Queues][user_id=2475@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006193: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.112 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2475/ClientLog]: Successfully found node with given Id 
0000006194: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.112 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2475/ClientLog][user_id=2475@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154748: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 06:56:20.112 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2475 into the expiry hash.]:  
0000154749: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:20.117 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154750: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:20.118 -0700: %CCBU_http-apr-8082-exec-5-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154751: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:20.118 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:21.805 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:21.948 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82068 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82068, cti_sequence_id=86308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82069, cti_sequence_id=86309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006195: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154757: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:26.972 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154758: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:28.925 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000154759: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:28.926 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000154760: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:28.926 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154761: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.240 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154762: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.241 -0700: %CCBU_http-apr-8445-exec-11-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154763: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.242 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154764: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.409 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154765: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.409 -0700: %CCBU_http-apr-8445-exec-19-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154766: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.410 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154767: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.641 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154768: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.641 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154769: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.642 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154770: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.694 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473/Dialogs][usr=2473]: Request start 
0000154771: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.694 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2473/Dialogs][agent_id=2473][requestId=null][request_method=user.dialogs.GET][request_parameters=2473]: Request from client to webservice api 
0000154772: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:29.695 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154773: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:30.417 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154774: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:30.417 -0700: %CCBU_http-apr-8082-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154775: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:30.418 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154776: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.693 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154777: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.694 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= extension:2973 state:LOGIN]: Request from client to webservice api 
0000154778: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.695 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154779: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.695 -0700: %CCBU_COMMAND_POOL-1-worker-134-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82070 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:31.698 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294991698][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82070, cti_sequence_id=86310, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154781: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:31.698 -0700: %CCBU_COMMAND_POOL-1-worker-134-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:56:31.695,CTI_COMMAND_TOTAL_PROCESSING_TIME:3,,,,,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2473]]: Completed task 
0000154782: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.897 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/8e7r7w1c3m][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000154783: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.949 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154784: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.949 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.GET][request_parameters=2473]: Request from client to webservice api 
0000154785: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:31.950 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000154786: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.280 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154787: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.280 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2473/Dialogs][usr=2473]: Request start 
0000154788: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.280 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154789: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.280 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2473/Dialogs][agent_id=2473][requestId=null][request_method=user.dialogs.GET][request_parameters=2473]: Request from client to webservice api 
0000154790: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.284 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=4]: Request complete 
0000154791: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.284 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=4]: Request complete 
0000154792: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.691 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2473/ReasonCodes][usr=2473]: Request start 
0000154793: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.692 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2473/ReasonCodes][agent_id=2473][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2473]: Request from client to webservice api 
0000154794: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:32.692 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000154795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575294996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82071, cti_sequence_id=86311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82072, cti_sequence_id=86312, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154798: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.517 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154799: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.519 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000154800: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.519 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154801: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.520 -0700: %CCBU_COMMAND_POOL-1-worker-135-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82073 , agentstate : 2, workmode : 0, reason code: 1005, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:46.526 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295006526][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1005, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86313, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:46.526 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295006526][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82073, cti_sequence_id=86314, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154804: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:46.526 -0700: %CCBU_COMMAND_POOL-1-worker-135-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 6, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:56:46.519,CTI_COMMAND_TOTAL_PROCESSING_TIME:7,,,,,CTI_MSG_LATENCY:6,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2473]]: Completed task 
0000006196: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.527 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154805: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.527 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension>2973</extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1005</code><forAll>true</forAll><id>30</id><label>Customer - General</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/30</uri></reasonCode><reasonCodeId>30</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T13:56:46.526Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006197: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.528 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154806: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.528 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000154807: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:46.528 -0700: %CCBU_EVENT_POOL-1-worker-44-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:46.526,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1005, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86313, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82074, cti_sequence_id=86315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006198: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154809: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:50.695 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2475]:  
0000154811: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.657 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2473][usr=2473]: Request start 
0000154812: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.660 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2473][agent_id=2473][requestId=null][request_method=user.PUT][request_parameters= state:LOGOUT]: Request from client to webservice api 
0000154813: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.660 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000154814: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:52.661 -0700: %CCBU_COMMAND_POOL-1-worker-136-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82075 , agentstate : 1, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2973, agentid: 2473, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000154815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:52.669 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295012669][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86316, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:52.669 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295012669][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86317, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:52.669 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295012669][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86318, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:52.670 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295012670][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82075, cti_sequence_id=86319, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154819: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:52.670 -0700: %CCBU_COMMAND_POOL-1-worker-136-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000154820: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:52.670 -0700: %CCBU_COMMAND_POOL-1-worker-136-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154821: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:52.670 -0700: %CCBU_COMMAND_POOL-1-worker-136-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 9, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 06:56:52.660,CTI_COMMAND_TOTAL_PROCESSING_TIME:10,,,,,CTI_MSG_LATENCY:9,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGOUT][SEQ=[2473]]: Completed task 
0000154822: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.671 -0700: %CCBU_EVENT_POOL-1-worker-45-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:52.669,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86316, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154823: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.671 -0700: %CCBU_EVENT_POOL-1-worker-49-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2473] 
0000154824: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.671 -0700: %CCBU_EVENT_POOL-1-worker-49-6-CONFIG_AGENT_INVALIDATED:  Agent[2473] 
0000006199: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.671 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154825: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.672 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2473][Payload=<Update><data><user><dialogs>/finesse/api/User/2473/Dialogs</dialogs><extension></extension><firstName>Flynn</firstName><lastName>Williamson</lastName><loginId>2473</loginId><loginName>2473</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-02T13:56:52.671Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2473</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2473</source></Update>]: Publishing XMPP Message Asynchronously 
0000006200: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.672 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154826: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.672 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2473 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000154827: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.672 -0700: %CCBU_EVENT_POOL-1-worker-49-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:52.669,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86317, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154828: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:52.673 -0700: %CCBU_EVENT_POOL-1-worker-50-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 06:56:52.669,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2473, agentExtension=2973, agentInstrument=2973, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86318, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2973, 2473]]: Completed task 
0000154829: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.504 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/8e7r7w1c3m][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006201: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.504 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006202: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.504 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006203: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.504 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/Queues]: Successfully found node with given Id 
0000006204: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.505 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/Queues][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006205: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.505 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/ClientLog]: Successfully found node with given Id 
0000006206: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/ClientLog][user_id=2473@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154830: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154831: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/8e7r7w1c3m][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006207: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006208: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006209: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.506 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/Queues]: Successfully found node with given Id 
0000006210: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.507 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/Queues][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006211: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.507 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/ClientLog]: Successfully found node with given Id 
0000006212: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.507 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/ClientLog][user_id=2473@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154832: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:56:55.507 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82076, cti_sequence_id=86320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006213: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000154834: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:56:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>4</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000154835: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.864 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2473@bos-fin-nod-d01.rpega.com/7pqbqpj327][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006214: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.864 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006215: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.864 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006216: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.865 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/Queues]: Successfully found node with given Id 
0000006217: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.865 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/Queues][user_id=2473@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006218: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.865 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2473/ClientLog]: Successfully found node with given Id 
0000006219: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.866 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2473/ClientLog][user_id=2473@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000154836: 10.61.0.47: %[call-id []]% %[agent-id [2473]]% Dec 02 2019 06:57:05.866 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2473 into the expiry hash.]:  
0000154837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82077 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82077, cti_sequence_id=86321, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82078, cti_sequence_id=86322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82079, cti_sequence_id=86323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154841: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:57:20.113 -0700: %CCBU_EVENT_POOL-1-worker-48-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@1e1aecf][SEQ=[2475]]: Completed task 
0000154842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82080 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82080, cti_sequence_id=86324, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82081, cti_sequence_id=86325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:36.700 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2473]:  
0000154846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82082, cti_sequence_id=86326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82083 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82083, cti_sequence_id=86327, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82084, cti_sequence_id=86328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82085, cti_sequence_id=86329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154851: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 06:58:05.866 -0700: %CCBU_EVENT_POOL-1-worker-47-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@1ee4567][SEQ=[2473]]: Completed task 
0000154852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82086 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82086, cti_sequence_id=86330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82087, cti_sequence_id=86331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82088, cti_sequence_id=86332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:21.948 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:22.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82089 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82089, cti_sequence_id=86333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82090, cti_sequence_id=86334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82091, cti_sequence_id=86335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82092 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82092, cti_sequence_id=86336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82093, cti_sequence_id=86337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82094, cti_sequence_id=86338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82095 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82095, cti_sequence_id=86339, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82096, cti_sequence_id=86340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82097, cti_sequence_id=86341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82098 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82098, cti_sequence_id=86342, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82099, cti_sequence_id=86343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82100, cti_sequence_id=86344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82101 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82101, cti_sequence_id=86345, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82102, cti_sequence_id=86346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 06:59:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82103, cti_sequence_id=86347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:01.569 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295201569][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575295200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86348, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154879: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:00:01.570 -0700: %CCBU_EVENT_POOL-1-worker-53-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:00:01.569,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575295200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86348, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000154880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82104 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82104, cti_sequence_id=86349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82105, cti_sequence_id=86350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82106, cti_sequence_id=86351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:22.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:22.236 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82107 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82107, cti_sequence_id=86352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82108, cti_sequence_id=86353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82109, cti_sequence_id=86354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82110 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82110, cti_sequence_id=86355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82111, cti_sequence_id=86356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82112, cti_sequence_id=86357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82113 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82113, cti_sequence_id=86358, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82114, cti_sequence_id=86359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82115, cti_sequence_id=86360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82116 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82116, cti_sequence_id=86361, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82117, cti_sequence_id=86362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82118, cti_sequence_id=86363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82119 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82119, cti_sequence_id=86364, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82120, cti_sequence_id=86365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82121, cti_sequence_id=86366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82122, cti_sequence_id=86367, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82123, cti_sequence_id=86368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82124, cti_sequence_id=86369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:22.236 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:22.383 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:26.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295346195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82125, cti_sequence_id=86370, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82126, cti_sequence_id=86371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82127, cti_sequence_id=86372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82128, cti_sequence_id=86373, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82129, cti_sequence_id=86374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82130, cti_sequence_id=86375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82131, cti_sequence_id=86376, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82132, cti_sequence_id=86377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82133, cti_sequence_id=86378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82134, cti_sequence_id=86379, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82135, cti_sequence_id=86380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82136, cti_sequence_id=86381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82137, cti_sequence_id=86382, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82138, cti_sequence_id=86383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82139, cti_sequence_id=86384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82140, cti_sequence_id=86385, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82141, cti_sequence_id=86386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82142, cti_sequence_id=86387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:22.383 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:22.531 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82143, cti_sequence_id=86388, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82144, cti_sequence_id=86389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82145, cti_sequence_id=86390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:46.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295486197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82146, cti_sequence_id=86391, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82147, cti_sequence_id=86392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82148, cti_sequence_id=86393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82149, cti_sequence_id=86394, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82150, cti_sequence_id=86395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82151, cti_sequence_id=86396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82152, cti_sequence_id=86397, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82153, cti_sequence_id=86398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295536972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82154, cti_sequence_id=86399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82155, cti_sequence_id=86400, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82156, cti_sequence_id=86401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82157, cti_sequence_id=86402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82158, cti_sequence_id=86403, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295566972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82159, cti_sequence_id=86404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82160, cti_sequence_id=86405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:22.531 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:22.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82161, cti_sequence_id=86406, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82162, cti_sequence_id=86407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82163, cti_sequence_id=86408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82164, cti_sequence_id=86409, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82165, cti_sequence_id=86410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82166, cti_sequence_id=86411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82167, cti_sequence_id=86412, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82168, cti_sequence_id=86413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82169, cti_sequence_id=86414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82170, cti_sequence_id=86415, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82171, cti_sequence_id=86416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82172, cti_sequence_id=86417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82173, cti_sequence_id=86418, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82174, cti_sequence_id=86419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82175, cti_sequence_id=86420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82176, cti_sequence_id=86421, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82177, cti_sequence_id=86422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82178, cti_sequence_id=86423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:22.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000154989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:22.824 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000154990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82179, cti_sequence_id=86424, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82180, cti_sequence_id=86425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82181, cti_sequence_id=86426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82182, cti_sequence_id=86427, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82183, cti_sequence_id=86428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82184, cti_sequence_id=86429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000154998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000154999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82185, cti_sequence_id=86430, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82186, cti_sequence_id=86431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82187, cti_sequence_id=86432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82188, cti_sequence_id=86433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82189, cti_sequence_id=86434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82190, cti_sequence_id=86435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82191, cti_sequence_id=86436, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82192, cti_sequence_id=86437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82193, cti_sequence_id=86438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82194, cti_sequence_id=86439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82195, cti_sequence_id=86440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82196, cti_sequence_id=86441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:22.825 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:22.971 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82197, cti_sequence_id=86442, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82198, cti_sequence_id=86443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82199, cti_sequence_id=86444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82200, cti_sequence_id=86445, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82201, cti_sequence_id=86446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295856969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82202, cti_sequence_id=86447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82203, cti_sequence_id=86448, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82204, cti_sequence_id=86449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82205, cti_sequence_id=86450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82206, cti_sequence_id=86451, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82207, cti_sequence_id=86452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295896972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82208, cti_sequence_id=86453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82209, cti_sequence_id=86454, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82210, cti_sequence_id=86455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:11:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295916972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82211, cti_sequence_id=86456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82212, cti_sequence_id=86457, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82213, cti_sequence_id=86458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295936972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82214, cti_sequence_id=86459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:22.971 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:23.113 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82215, cti_sequence_id=86460, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82216, cti_sequence_id=86461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82217, cti_sequence_id=86462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82218, cti_sequence_id=86463, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82219, cti_sequence_id=86464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:12:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295976972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82220, cti_sequence_id=86465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82221, cti_sequence_id=86466, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82222, cti_sequence_id=86467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575295996973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82223, cti_sequence_id=86468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82224, cti_sequence_id=86469, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82225, cti_sequence_id=86470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82226, cti_sequence_id=86471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82227, cti_sequence_id=86472, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82228, cti_sequence_id=86473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82229, cti_sequence_id=86474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82230, cti_sequence_id=86475, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82231, cti_sequence_id=86476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82232, cti_sequence_id=86477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:23.114 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:23.263 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82233, cti_sequence_id=86478, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82234, cti_sequence_id=86479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296076973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82235, cti_sequence_id=86480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82236, cti_sequence_id=86481, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82237, cti_sequence_id=86482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82238, cti_sequence_id=86483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82239, cti_sequence_id=86484, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82240, cti_sequence_id=86485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82241, cti_sequence_id=86486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82242, cti_sequence_id=86487, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82243, cti_sequence_id=86488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82244, cti_sequence_id=86489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82245, cti_sequence_id=86490, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82246, cti_sequence_id=86491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82247, cti_sequence_id=86492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82248, cti_sequence_id=86493, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82249, cti_sequence_id=86494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296176969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82250, cti_sequence_id=86495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:23.263 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:23.408 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82251, cti_sequence_id=86496, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82252, cti_sequence_id=86497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82253, cti_sequence_id=86498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82254, cti_sequence_id=86499, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82255, cti_sequence_id=86500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:16:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296216975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82256, cti_sequence_id=86501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82257, cti_sequence_id=86502, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82258, cti_sequence_id=86503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82259, cti_sequence_id=86504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82260, cti_sequence_id=86505, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82261, cti_sequence_id=86506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82262, cti_sequence_id=86507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82263, cti_sequence_id=86508, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82264, cti_sequence_id=86509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82265, cti_sequence_id=86510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82266, cti_sequence_id=86511, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296286975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82267, cti_sequence_id=86512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82268, cti_sequence_id=86513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:23.408 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:23.555 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82269, cti_sequence_id=86514, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82270, cti_sequence_id=86515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82271, cti_sequence_id=86516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82272, cti_sequence_id=86517, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82273, cti_sequence_id=86518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82274, cti_sequence_id=86519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82275, cti_sequence_id=86520, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82276, cti_sequence_id=86521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82277, cti_sequence_id=86522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82278, cti_sequence_id=86523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82279, cti_sequence_id=86524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82280, cti_sequence_id=86525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82281, cti_sequence_id=86526, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82282, cti_sequence_id=86527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82283, cti_sequence_id=86528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82284, cti_sequence_id=86529, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82285, cti_sequence_id=86530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82286, cti_sequence_id=86531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:23.555 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:23.723 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82287, cti_sequence_id=86532, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82288, cti_sequence_id=86533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82289, cti_sequence_id=86534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82290, cti_sequence_id=86535, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82291, cti_sequence_id=86536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82292, cti_sequence_id=86537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82293, cti_sequence_id=86538, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82294, cti_sequence_id=86539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82295, cti_sequence_id=86540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82296, cti_sequence_id=86541, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82297, cti_sequence_id=86542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82298, cti_sequence_id=86543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82299, cti_sequence_id=86544, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82300, cti_sequence_id=86545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:21:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296516976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82301, cti_sequence_id=86546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82302, cti_sequence_id=86547, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82303, cti_sequence_id=86548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82304, cti_sequence_id=86549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:23.723 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:23.869 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82305, cti_sequence_id=86550, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82306, cti_sequence_id=86551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82307, cti_sequence_id=86552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82308, cti_sequence_id=86553, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82309, cti_sequence_id=86554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82310, cti_sequence_id=86555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82311, cti_sequence_id=86556, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82312, cti_sequence_id=86557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82313, cti_sequence_id=86558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82314, cti_sequence_id=86559, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82315, cti_sequence_id=86560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82316, cti_sequence_id=86561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82317, cti_sequence_id=86562, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82318, cti_sequence_id=86563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82319, cti_sequence_id=86564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82320, cti_sequence_id=86565, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82321, cti_sequence_id=86566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82322, cti_sequence_id=86567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:23.869 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:24.018 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82323, cti_sequence_id=86568, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82324, cti_sequence_id=86569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82325, cti_sequence_id=86570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296686195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82326, cti_sequence_id=86571, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82327, cti_sequence_id=86572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82328, cti_sequence_id=86573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82329, cti_sequence_id=86574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82330, cti_sequence_id=86575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82331, cti_sequence_id=86576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82332, cti_sequence_id=86577, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82333, cti_sequence_id=86578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82334, cti_sequence_id=86579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82335, cti_sequence_id=86580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82336, cti_sequence_id=86581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82337, cti_sequence_id=86582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82338, cti_sequence_id=86583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82339, cti_sequence_id=86584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82340, cti_sequence_id=86585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:24.018 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:24.171 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:26.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296786194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82341, cti_sequence_id=86586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82342, cti_sequence_id=86587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82343, cti_sequence_id=86588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82344, cti_sequence_id=86589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82345, cti_sequence_id=86590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82346, cti_sequence_id=86591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82347, cti_sequence_id=86592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82348, cti_sequence_id=86593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82349, cti_sequence_id=86594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82350, cti_sequence_id=86595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82351, cti_sequence_id=86596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296856976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82352, cti_sequence_id=86597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82353, cti_sequence_id=86598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296866973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82354, cti_sequence_id=86599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82355, cti_sequence_id=86600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82356, cti_sequence_id=86601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296886974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82357, cti_sequence_id=86602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82358, cti_sequence_id=86603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:24.171 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:24.323 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82359, cti_sequence_id=86604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82360, cti_sequence_id=86605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82361, cti_sequence_id=86606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82362, cti_sequence_id=86607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82363, cti_sequence_id=86608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82364, cti_sequence_id=86609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82365, cti_sequence_id=86610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82366, cti_sequence_id=86611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82367, cti_sequence_id=86612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82368, cti_sequence_id=86613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82369, cti_sequence_id=86614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82370, cti_sequence_id=86615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82371, cti_sequence_id=86616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82372, cti_sequence_id=86617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575296996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82373, cti_sequence_id=86618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:01.277 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297001277][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575297000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86619, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155271: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:30:01.278 -0700: %CCBU_EVENT_POOL-1-worker-51-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:30:01.277,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575297000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86619, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000155272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82374, cti_sequence_id=86620, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82375, cti_sequence_id=86621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82376, cti_sequence_id=86622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:24.323 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:24.467 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82377, cti_sequence_id=86623, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82378, cti_sequence_id=86624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82379, cti_sequence_id=86625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82380, cti_sequence_id=86626, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82381, cti_sequence_id=86627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82382, cti_sequence_id=86628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82383, cti_sequence_id=86629, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82384, cti_sequence_id=86630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297076972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82385, cti_sequence_id=86631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82386, cti_sequence_id=86632, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82387, cti_sequence_id=86633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82388, cti_sequence_id=86634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82389, cti_sequence_id=86635, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82390, cti_sequence_id=86636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82391, cti_sequence_id=86637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82392, cti_sequence_id=86638, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82393, cti_sequence_id=86639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82394, cti_sequence_id=86640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:24.467 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:24.610 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82395, cti_sequence_id=86641, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82396, cti_sequence_id=86642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82397, cti_sequence_id=86643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82398, cti_sequence_id=86644, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82399, cti_sequence_id=86645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82400, cti_sequence_id=86646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82401, cti_sequence_id=86647, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297186969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82402, cti_sequence_id=86648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82403, cti_sequence_id=86649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82404, cti_sequence_id=86650, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82405, cti_sequence_id=86651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82406, cti_sequence_id=86652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82407, cti_sequence_id=86653, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82408, cti_sequence_id=86654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82409, cti_sequence_id=86655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82410, cti_sequence_id=86656, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82411, cti_sequence_id=86657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82412, cti_sequence_id=86658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:24.610 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:24.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82413, cti_sequence_id=86659, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82414, cti_sequence_id=86660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82415, cti_sequence_id=86661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82416, cti_sequence_id=86662, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82417, cti_sequence_id=86663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297296969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82418, cti_sequence_id=86664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82419, cti_sequence_id=86665, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82420, cti_sequence_id=86666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82421, cti_sequence_id=86667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82422, cti_sequence_id=86668, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82423, cti_sequence_id=86669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82424, cti_sequence_id=86670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82425, cti_sequence_id=86671, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82426, cti_sequence_id=86672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82427, cti_sequence_id=86673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297366192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82428, cti_sequence_id=86674, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82429, cti_sequence_id=86675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297376975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82430, cti_sequence_id=86676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:24.762 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:24.906 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82431, cti_sequence_id=86677, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82432, cti_sequence_id=86678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82433, cti_sequence_id=86679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82434, cti_sequence_id=86680, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82435, cti_sequence_id=86681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82436, cti_sequence_id=86682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82437, cti_sequence_id=86683, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82438, cti_sequence_id=86684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82439, cti_sequence_id=86685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82440, cti_sequence_id=86686, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82441, cti_sequence_id=86687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82442, cti_sequence_id=86688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82443, cti_sequence_id=86689, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82444, cti_sequence_id=86690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:37:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82445, cti_sequence_id=86691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82446, cti_sequence_id=86692, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82447, cti_sequence_id=86693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82448, cti_sequence_id=86694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:24.906 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:25.053 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82449, cti_sequence_id=86695, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82450, cti_sequence_id=86696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82451, cti_sequence_id=86697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82452, cti_sequence_id=86698, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297526969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82453, cti_sequence_id=86699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82454, cti_sequence_id=86700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82455, cti_sequence_id=86701, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82456, cti_sequence_id=86702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82457, cti_sequence_id=86703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82458, cti_sequence_id=86704, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82459, cti_sequence_id=86705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297576972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82460, cti_sequence_id=86706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82461, cti_sequence_id=86707, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82462, cti_sequence_id=86708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82463, cti_sequence_id=86709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82464, cti_sequence_id=86710, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82465, cti_sequence_id=86711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82466, cti_sequence_id=86712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:25.054 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:25.203 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82467, cti_sequence_id=86713, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82468, cti_sequence_id=86714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82469, cti_sequence_id=86715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82470, cti_sequence_id=86716, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82471, cti_sequence_id=86717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82472, cti_sequence_id=86718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82473, cti_sequence_id=86719, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=4, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82474, cti_sequence_id=86720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155419: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:11.809 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000155420: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:11.810 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000155421: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:11.812 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000155422: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:13.387 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000155423: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:13.387 -0700: %CCBU_http-apr-8082-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000155424: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:13.389 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000155425: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.236 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/1b77lvvemr][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000155426: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.240 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000155427: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.243 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.PUT][request_parameters= extension:2975 state:LOGIN]: Request from client to webservice api 
0000155428: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.243 -0700: %CCBU_COMMAND_POOL-1-worker-137-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82475 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000155429: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.244 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000155430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:14.252 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297674252][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86721, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:14.252 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297674252][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86722, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:14.253 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297674252][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86723, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:14.253 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297674253][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82475, cti_sequence_id=86724, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155434: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:14.253 -0700: %CCBU_COMMAND_POOL-1-worker-137-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 10, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 07:41:14.243,CTI_COMMAND_TOTAL_PROCESSING_TIME:10,,,,,CTI_MSG_LATENCY:10,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2475]]: Completed task 
0000006220: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.254 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155435: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.254 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T14:41:14.253Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006221: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.254 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155436: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.254 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000155437: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.350 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000155438: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.350 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000155439: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.351 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000155440: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.696 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000155441: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.696 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000155442: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.698 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000155443: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.805 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000155444: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.806 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000155445: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:14.807 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000155446: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:15.088 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000155447: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:15.088 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000155448: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:15.089 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000155449: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.255 -0700: %CCBU_EVENT_POOL-1-worker-55-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2475]: has 0 calls 
0000155450: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.255 -0700: %CCBU_EVENT_POOL-1-worker-55-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82476 peripheralId: 5000, extension: 2975][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000155451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:16.257 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297676257][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=82476, cti_sequence_id=86725, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155452: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.258 -0700: %CCBU_EVENT_POOL-1-worker-55-6-DROPPED_AFTER_SNAPSHOT:  Agent[2475]: has 0 calls 
0000155453: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.258 -0700: %CCBU_EVENT_POOL-1-worker-55-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82477 , agentId: 2475][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000155454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:16.259 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297676258][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=82477, cti_sequence_id=86726, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155455: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.259 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2475][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@b66fdf[id=2475,mediaType=1,agentId=2475,agentName=2475,firstName=Michael,lastName=Hill,extension=2975,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-02T14:41:14.253Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000155456: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.259 -0700: %CCBU_EVENT_POOL-1-worker-55-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2006, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:41:14.252,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86721, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000155457: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.260 -0700: %CCBU_EVENT_POOL-1-worker-56-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:41:14.252,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86722, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000155458: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:16.260 -0700: %CCBU_EVENT_POOL-1-worker-57-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:41:14.253,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86723, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000155459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82478, cti_sequence_id=86727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006222: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155460: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000155461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82479, cti_sequence_id=86728, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82480, cti_sequence_id=86729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155464: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.659 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000155465: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.660 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000155466: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.661 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000155467: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.661 -0700: %CCBU_COMMAND_POOL-1-worker-138-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82481 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000155468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:28.668 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297688667][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86730, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:28.668 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297688668][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=82481, cti_sequence_id=86731, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155470: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:28.668 -0700: %CCBU_COMMAND_POOL-1-worker-138-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 7, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 07:41:28.661,CTI_COMMAND_TOTAL_PROCESSING_TIME:7,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2475]]: Completed task 
0000006223: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.669 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155471: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.669 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T14:41:28.668Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006224: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.669 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155472: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.669 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000155473: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 07:41:28.670 -0700: %CCBU_EVENT_POOL-1-worker-52-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 07:41:28.667,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=86730, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000155474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297696969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82482, cti_sequence_id=86732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006225: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000155475: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 07:41:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000155476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82483 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82483, cti_sequence_id=86733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82484, cti_sequence_id=86734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297716969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82485, cti_sequence_id=86735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82486 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82486, cti_sequence_id=86736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297726972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82487, cti_sequence_id=86737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82488, cti_sequence_id=86738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:25.203 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:25.373 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82489 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82489, cti_sequence_id=86739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82490, cti_sequence_id=86740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82491, cti_sequence_id=86741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82492 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82492, cti_sequence_id=86742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82493, cti_sequence_id=86743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:42:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82494, cti_sequence_id=86744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82495 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297786194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82495, cti_sequence_id=86745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82496, cti_sequence_id=86746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82497, cti_sequence_id=86747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82498, cti_sequence_id=86748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82499, cti_sequence_id=86749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82500, cti_sequence_id=86750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82501, cti_sequence_id=86751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82502, cti_sequence_id=86752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:43:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82503, cti_sequence_id=86753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82504, cti_sequence_id=86754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297846969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82505, cti_sequence_id=86755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297856972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82506, cti_sequence_id=86756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:25.373 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:25.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82507, cti_sequence_id=86757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82508, cti_sequence_id=86758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82509, cti_sequence_id=86759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82510, cti_sequence_id=86760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82511, cti_sequence_id=86761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82512, cti_sequence_id=86762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82513, cti_sequence_id=86763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82514, cti_sequence_id=86764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82515, cti_sequence_id=86765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82516, cti_sequence_id=86766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82517, cti_sequence_id=86767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82518, cti_sequence_id=86768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82519, cti_sequence_id=86769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82520, cti_sequence_id=86770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82521, cti_sequence_id=86771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297966193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82522, cti_sequence_id=86772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82523, cti_sequence_id=86773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297976969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82524, cti_sequence_id=86774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:25.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:25.667 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82525, cti_sequence_id=86775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82526, cti_sequence_id=86776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575297996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82527, cti_sequence_id=86777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82528, cti_sequence_id=86778, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82529, cti_sequence_id=86779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82530, cti_sequence_id=86780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82531, cti_sequence_id=86781, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82532, cti_sequence_id=86782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82533, cti_sequence_id=86783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82534, cti_sequence_id=86784, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298046971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82535, cti_sequence_id=86785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82536, cti_sequence_id=86786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82537, cti_sequence_id=86787, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82538, cti_sequence_id=86788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82539, cti_sequence_id=86789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82540, cti_sequence_id=86790, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82541, cti_sequence_id=86791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82542, cti_sequence_id=86792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:25.667 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:25.811 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82543, cti_sequence_id=86793, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82544, cti_sequence_id=86794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82545, cti_sequence_id=86795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82546, cti_sequence_id=86796, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82547, cti_sequence_id=86797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82548, cti_sequence_id=86798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82549, cti_sequence_id=86799, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298146974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82550, cti_sequence_id=86800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82551, cti_sequence_id=86801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82552, cti_sequence_id=86802, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82553, cti_sequence_id=86803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82554, cti_sequence_id=86804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298186193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82555, cti_sequence_id=86805, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82556, cti_sequence_id=86806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82557, cti_sequence_id=86807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82558, cti_sequence_id=86808, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82559, cti_sequence_id=86809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82560, cti_sequence_id=86810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:25.812 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:25.962 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82561, cti_sequence_id=86811, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82562, cti_sequence_id=86812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82563, cti_sequence_id=86813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82564, cti_sequence_id=86814, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82565, cti_sequence_id=86815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82566, cti_sequence_id=86816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82567, cti_sequence_id=86817, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82568, cti_sequence_id=86818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82569, cti_sequence_id=86819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82570, cti_sequence_id=86820, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82571, cti_sequence_id=86821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82572, cti_sequence_id=86822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82573, cti_sequence_id=86823, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82574, cti_sequence_id=86824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82575, cti_sequence_id=86825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82576, cti_sequence_id=86826, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82577, cti_sequence_id=86827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82578, cti_sequence_id=86828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:25.962 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:26.106 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82579, cti_sequence_id=86829, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82580, cti_sequence_id=86830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82581, cti_sequence_id=86831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82582, cti_sequence_id=86832, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82583, cti_sequence_id=86833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:52:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82584, cti_sequence_id=86834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82585, cti_sequence_id=86835, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82586, cti_sequence_id=86836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82587, cti_sequence_id=86837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82588, cti_sequence_id=86838, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82589, cti_sequence_id=86839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82590, cti_sequence_id=86840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82591, cti_sequence_id=86841, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82592, cti_sequence_id=86842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82593, cti_sequence_id=86843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82594, cti_sequence_id=86844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82595, cti_sequence_id=86845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82596, cti_sequence_id=86846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:26.106 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82597, cti_sequence_id=86847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:26.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82598, cti_sequence_id=86848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82599, cti_sequence_id=86849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82600, cti_sequence_id=86850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82601, cti_sequence_id=86851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82602, cti_sequence_id=86852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82603, cti_sequence_id=86853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82604, cti_sequence_id=86854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82605, cti_sequence_id=86855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82606, cti_sequence_id=86856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82607, cti_sequence_id=86857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82608, cti_sequence_id=86858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82609, cti_sequence_id=86859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298546973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82610, cti_sequence_id=86860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82611, cti_sequence_id=86861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82612, cti_sequence_id=86862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82613, cti_sequence_id=86863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82614, cti_sequence_id=86864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82615, cti_sequence_id=86865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:26.255 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:26.399 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82616, cti_sequence_id=86866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82617, cti_sequence_id=86867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82618, cti_sequence_id=86868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82619, cti_sequence_id=86869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82620, cti_sequence_id=86870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82621, cti_sequence_id=86871, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82622, cti_sequence_id=86872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82623, cti_sequence_id=86873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82624, cti_sequence_id=86874, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82625, cti_sequence_id=86875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82626, cti_sequence_id=86876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82627, cti_sequence_id=86877, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82628, cti_sequence_id=86878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82629, cti_sequence_id=86879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82630, cti_sequence_id=86880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82631, cti_sequence_id=86881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82632, cti_sequence_id=86882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82633, cti_sequence_id=86883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:26.399 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:26.552 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298706971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82634, cti_sequence_id=86884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82635, cti_sequence_id=86885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82636, cti_sequence_id=86886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82637, cti_sequence_id=86887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82638, cti_sequence_id=86888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82639, cti_sequence_id=86889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82640, cti_sequence_id=86890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:16.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298756980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82641, cti_sequence_id=86891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82642, cti_sequence_id=86892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82643, cti_sequence_id=86893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82644, cti_sequence_id=86894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82645, cti_sequence_id=86895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82646, cti_sequence_id=86896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 07:59:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82647, cti_sequence_id=86897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:01.590 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298801589][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575298800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86898, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155715: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 08:00:01.590 -0700: %CCBU_EVENT_POOL-1-worker-54-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 08:00:01.590,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575298800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=86898, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000155716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82648, cti_sequence_id=86899, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82649, cti_sequence_id=86900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82650, cti_sequence_id=86901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82651, cti_sequence_id=86902, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:26.553 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:26.696 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82652, cti_sequence_id=86903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82653, cti_sequence_id=86904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82654, cti_sequence_id=86905, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82655, cti_sequence_id=86906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82656, cti_sequence_id=86907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82657, cti_sequence_id=86908, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82658, cti_sequence_id=86909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82659, cti_sequence_id=86910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82660, cti_sequence_id=86911, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82661, cti_sequence_id=86912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82662, cti_sequence_id=86913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82663, cti_sequence_id=86914, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82664, cti_sequence_id=86915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82665, cti_sequence_id=86916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82666, cti_sequence_id=86917, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82667, cti_sequence_id=86918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82668, cti_sequence_id=86919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82669, cti_sequence_id=86920, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:26.696 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:26.844 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82670, cti_sequence_id=86921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82671, cti_sequence_id=86922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82672, cti_sequence_id=86923, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82673, cti_sequence_id=86924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:02:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82674, cti_sequence_id=86925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298986192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82675, cti_sequence_id=86926, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82676, cti_sequence_id=86927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575298996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82677, cti_sequence_id=86928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82678, cti_sequence_id=86929, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82679, cti_sequence_id=86930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82680, cti_sequence_id=86931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82681, cti_sequence_id=86932, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82682, cti_sequence_id=86933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82683, cti_sequence_id=86934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82684, cti_sequence_id=86935, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299046971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82685, cti_sequence_id=86936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82686, cti_sequence_id=86937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82687, cti_sequence_id=86938, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:26.845 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82688, cti_sequence_id=86939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:26.988 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299076969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82689, cti_sequence_id=86940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82690, cti_sequence_id=86941, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82691, cti_sequence_id=86942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82692, cti_sequence_id=86943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82693, cti_sequence_id=86944, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82694, cti_sequence_id=86945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82695, cti_sequence_id=86946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82696, cti_sequence_id=86947, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82697, cti_sequence_id=86948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82698, cti_sequence_id=86949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82699, cti_sequence_id=86950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299146969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82700, cti_sequence_id=86951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82701, cti_sequence_id=86952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82702, cti_sequence_id=86953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82703, cti_sequence_id=86954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82704, cti_sequence_id=86955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82705, cti_sequence_id=86956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82706, cti_sequence_id=86957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:26.988 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:27.134 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82707, cti_sequence_id=86958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82708, cti_sequence_id=86959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82709, cti_sequence_id=86960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:06:56.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299216977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82710, cti_sequence_id=86961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82711, cti_sequence_id=86962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82712, cti_sequence_id=86963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82713, cti_sequence_id=86964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82714, cti_sequence_id=86965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82715, cti_sequence_id=86966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82716, cti_sequence_id=86967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82717, cti_sequence_id=86968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82718, cti_sequence_id=86969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82719, cti_sequence_id=86970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82720, cti_sequence_id=86971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82721, cti_sequence_id=86972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299296972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82722, cti_sequence_id=86973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82723, cti_sequence_id=86974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82724, cti_sequence_id=86975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:27.134 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:27.278 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299316972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82725, cti_sequence_id=86976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82726, cti_sequence_id=86977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82727, cti_sequence_id=86978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82728, cti_sequence_id=86979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82729, cti_sequence_id=86980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82730, cti_sequence_id=86981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82731, cti_sequence_id=86982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82732, cti_sequence_id=86983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299366972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82733, cti_sequence_id=86984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82734, cti_sequence_id=86985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82735, cti_sequence_id=86986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82736, cti_sequence_id=86987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82737, cti_sequence_id=86988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82738, cti_sequence_id=86989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299406972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82739, cti_sequence_id=86990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82740, cti_sequence_id=86991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82741, cti_sequence_id=86992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82742, cti_sequence_id=86993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:27.279 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:27.443 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82743, cti_sequence_id=86994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299446192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82744, cti_sequence_id=86995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82745, cti_sequence_id=86996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82746, cti_sequence_id=86997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82747, cti_sequence_id=86998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82748, cti_sequence_id=86999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82749, cti_sequence_id=87000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82750, cti_sequence_id=87001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82751, cti_sequence_id=87002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82752, cti_sequence_id=87003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82753, cti_sequence_id=87004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299506969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82754, cti_sequence_id=87005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82755, cti_sequence_id=87006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82756, cti_sequence_id=87007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82757, cti_sequence_id=87008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82758, cti_sequence_id=87009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82759, cti_sequence_id=87010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82760, cti_sequence_id=87011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:27.444 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:27.603 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82761, cti_sequence_id=87012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82762, cti_sequence_id=87013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299566969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82763, cti_sequence_id=87014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:12:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82764, cti_sequence_id=87015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82765, cti_sequence_id=87016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82766, cti_sequence_id=87017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82767, cti_sequence_id=87018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82768, cti_sequence_id=87019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82769, cti_sequence_id=87020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82770, cti_sequence_id=87021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82771, cti_sequence_id=87022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82772, cti_sequence_id=87023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82773, cti_sequence_id=87024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82774, cti_sequence_id=87025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82775, cti_sequence_id=87026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82776, cti_sequence_id=87027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82777, cti_sequence_id=87028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82778, cti_sequence_id=87029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:27.603 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:27.760 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82779, cti_sequence_id=87030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82780, cti_sequence_id=87031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82781, cti_sequence_id=87032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:14:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82782, cti_sequence_id=87033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82783, cti_sequence_id=87034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82784, cti_sequence_id=87035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82785, cti_sequence_id=87036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82786, cti_sequence_id=87037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82787, cti_sequence_id=87038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82788, cti_sequence_id=87039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82789, cti_sequence_id=87040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82790, cti_sequence_id=87041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82791, cti_sequence_id=87042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82792, cti_sequence_id=87043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82793, cti_sequence_id=87044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82794, cti_sequence_id=87045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82795, cti_sequence_id=87046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82796, cti_sequence_id=87047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:27.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:27.907 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82797, cti_sequence_id=87048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82798, cti_sequence_id=87049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82799, cti_sequence_id=87050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82800, cti_sequence_id=87051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82801, cti_sequence_id=87052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82802, cti_sequence_id=87053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82803, cti_sequence_id=87054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82804, cti_sequence_id=87055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82805, cti_sequence_id=87056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82806, cti_sequence_id=87057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82807, cti_sequence_id=87058, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82808, cti_sequence_id=87059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82809, cti_sequence_id=87060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82810, cti_sequence_id=87061, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82811, cti_sequence_id=87062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82812, cti_sequence_id=87063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82813, cti_sequence_id=87064, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82814, cti_sequence_id=87065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:27.908 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:28.065 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299916976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82815, cti_sequence_id=87066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82816, cti_sequence_id=87067, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82817, cti_sequence_id=87068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82818, cti_sequence_id=87069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82819, cti_sequence_id=87070, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82820, cti_sequence_id=87071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82821, cti_sequence_id=87072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82822, cti_sequence_id=87073, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82823, cti_sequence_id=87074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82824, cti_sequence_id=87075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82825, cti_sequence_id=87076, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82826, cti_sequence_id=87077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:19:56.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575299996978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82827, cti_sequence_id=87078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82828, cti_sequence_id=87079, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82829, cti_sequence_id=87080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300016969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82830, cti_sequence_id=87081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300026192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82831, cti_sequence_id=87082, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82832, cti_sequence_id=87083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:28.066 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000155984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:28.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000155985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82833, cti_sequence_id=87084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82834, cti_sequence_id=87085, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82835, cti_sequence_id=87086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82836, cti_sequence_id=87087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82837, cti_sequence_id=87088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82838, cti_sequence_id=87089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82839, cti_sequence_id=87090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82840, cti_sequence_id=87091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82841, cti_sequence_id=87092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82842, cti_sequence_id=87093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000155998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000155999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82843, cti_sequence_id=87094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82844, cti_sequence_id=87095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82845, cti_sequence_id=87096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82846, cti_sequence_id=87097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82847, cti_sequence_id=87098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156005: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:15.574 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/1b77lvvemr][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000156006: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.099 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000156007: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.100 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000156008: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.102 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000156009: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.102 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000156010: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.102 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156011: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.104 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156012: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.400 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000156013: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.400 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000156014: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.401 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156015: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.861 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000156016: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.862 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000156017: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:16.862 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82848, cti_sequence_id=87099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82849, cti_sequence_id=87100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300146972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82850, cti_sequence_id=87101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:28.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:28.360 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82851, cti_sequence_id=87102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82852, cti_sequence_id=87103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82853, cti_sequence_id=87104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156028: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.171 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000156029: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.172 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000156030: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.173 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156031: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.173 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000156032: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.174 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000156033: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.174 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156034: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.473 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/1b77lvvemr][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000156035: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.709 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000156036: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.709 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000156037: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.709 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156038: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.717 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000156039: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.717 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000156040: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 08:22:50.718 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82854, cti_sequence_id=87105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82855, cti_sequence_id=87106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82856, cti_sequence_id=87107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82857, cti_sequence_id=87108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82858, cti_sequence_id=87109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82859, cti_sequence_id=87110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82860, cti_sequence_id=87111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82861, cti_sequence_id=87112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82862, cti_sequence_id=87113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82863, cti_sequence_id=87114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82864, cti_sequence_id=87115, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82865, cti_sequence_id=87116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82866, cti_sequence_id=87117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82867, cti_sequence_id=87118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300266972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82868, cti_sequence_id=87119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:28.360 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:28.514 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82869, cti_sequence_id=87120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82870, cti_sequence_id=87121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82871, cti_sequence_id=87122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:24:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82872, cti_sequence_id=87123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82873, cti_sequence_id=87124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82874, cti_sequence_id=87125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82875, cti_sequence_id=87126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82876, cti_sequence_id=87127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82877, cti_sequence_id=87128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82878, cti_sequence_id=87129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82879, cti_sequence_id=87130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82880, cti_sequence_id=87131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82881, cti_sequence_id=87132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82882, cti_sequence_id=87133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82883, cti_sequence_id=87134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82884, cti_sequence_id=87135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82885, cti_sequence_id=87136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82886, cti_sequence_id=87137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:28.514 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:28.660 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82887, cti_sequence_id=87138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82888, cti_sequence_id=87139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82889, cti_sequence_id=87140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82890, cti_sequence_id=87141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82891, cti_sequence_id=87142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82892, cti_sequence_id=87143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300436973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82893, cti_sequence_id=87144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82894, cti_sequence_id=87145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82895, cti_sequence_id=87146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82896, cti_sequence_id=87147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82897, cti_sequence_id=87148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82898, cti_sequence_id=87149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82899, cti_sequence_id=87150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82900, cti_sequence_id=87151, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82901, cti_sequence_id=87152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82902, cti_sequence_id=87153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82903, cti_sequence_id=87154, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82904, cti_sequence_id=87155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:28.661 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:28.806 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82905, cti_sequence_id=87156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82906, cti_sequence_id=87157, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82907, cti_sequence_id=87158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82908, cti_sequence_id=87159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82909, cti_sequence_id=87160, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82910, cti_sequence_id=87161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82911, cti_sequence_id=87162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82912, cti_sequence_id=87163, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82913, cti_sequence_id=87164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82914, cti_sequence_id=87165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82915, cti_sequence_id=87166, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82916, cti_sequence_id=87167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300596969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82917, cti_sequence_id=87168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:01.110 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300601110][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575300600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87169, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156133: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 08:30:01.110 -0700: %CCBU_EVENT_POOL-1-worker-59-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 08:30:01.110,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575300600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87169, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000156134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82918, cti_sequence_id=87170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300606972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82919, cti_sequence_id=87171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82920, cti_sequence_id=87172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82921, cti_sequence_id=87173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82922, cti_sequence_id=87174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:28.807 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:28.959 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82923, cti_sequence_id=87175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82924, cti_sequence_id=87176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82925, cti_sequence_id=87177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82926, cti_sequence_id=87178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82927, cti_sequence_id=87179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82928, cti_sequence_id=87180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82929, cti_sequence_id=87181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82930 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82930, cti_sequence_id=87182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82931, cti_sequence_id=87183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82932, cti_sequence_id=87184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82933 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300706193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82933, cti_sequence_id=87185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82934, cti_sequence_id=87186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82935, cti_sequence_id=87187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300726194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82936, cti_sequence_id=87188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82937, cti_sequence_id=87189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82938, cti_sequence_id=87190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82939, cti_sequence_id=87191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82940, cti_sequence_id=87192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:28.959 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:29.105 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300756973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82941, cti_sequence_id=87193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82942 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82942, cti_sequence_id=87194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82943, cti_sequence_id=87195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82944, cti_sequence_id=87196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82945 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82945, cti_sequence_id=87197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82946, cti_sequence_id=87198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82947, cti_sequence_id=87199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82948 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82948, cti_sequence_id=87200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82949, cti_sequence_id=87201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82950, cti_sequence_id=87202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82951 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82951, cti_sequence_id=87203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82952, cti_sequence_id=87204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82953, cti_sequence_id=87205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82954 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82954, cti_sequence_id=87206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82955, cti_sequence_id=87207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82956, cti_sequence_id=87208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82957 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82957, cti_sequence_id=87209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82958, cti_sequence_id=87210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:29.105 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:29.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82959, cti_sequence_id=87211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82960 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82960, cti_sequence_id=87212, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82961, cti_sequence_id=87213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82962, cti_sequence_id=87214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82963 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82963, cti_sequence_id=87215, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82964, cti_sequence_id=87216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82965, cti_sequence_id=87217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82966 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82966, cti_sequence_id=87218, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82967, cti_sequence_id=87219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82968, cti_sequence_id=87220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82969 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82969, cti_sequence_id=87221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82970, cti_sequence_id=87222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82971, cti_sequence_id=87223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82972 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82972, cti_sequence_id=87224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82973, cti_sequence_id=87225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82974, cti_sequence_id=87226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82975 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82975, cti_sequence_id=87227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82976, cti_sequence_id=87228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:29.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:29.398 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575300996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82977, cti_sequence_id=87229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82978 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301006192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82978, cti_sequence_id=87230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82979, cti_sequence_id=87231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82980, cti_sequence_id=87232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82981 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82981, cti_sequence_id=87233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301026969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82982, cti_sequence_id=87234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82983, cti_sequence_id=87235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82984 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82984, cti_sequence_id=87236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82985, cti_sequence_id=87237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82986, cti_sequence_id=87238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82987 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301066193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82987, cti_sequence_id=87239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82988, cti_sequence_id=87240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82989, cti_sequence_id=87241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82990 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:06.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301086195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82990, cti_sequence_id=87242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82991, cti_sequence_id=87243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82992, cti_sequence_id=87244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82993 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82993, cti_sequence_id=87245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82994, cti_sequence_id=87246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:29.398 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:29.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82995, cti_sequence_id=87247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82996 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82996, cti_sequence_id=87248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82997, cti_sequence_id=87249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=82998, cti_sequence_id=87250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :82999 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=82999, cti_sequence_id=87251, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83000, cti_sequence_id=87252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83001, cti_sequence_id=87253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83002 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:26.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301166196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83002, cti_sequence_id=87254, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83003, cti_sequence_id=87255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83004, cti_sequence_id=87256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83005 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83005, cti_sequence_id=87257, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83006, cti_sequence_id=87258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83007, cti_sequence_id=87259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83008 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83008, cti_sequence_id=87260, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83009, cti_sequence_id=87261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83010, cti_sequence_id=87262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83011 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83011, cti_sequence_id=87263, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83012, cti_sequence_id=87264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:29.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:29.690 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83013, cti_sequence_id=87265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83014 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83014, cti_sequence_id=87266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83015, cti_sequence_id=87267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83016, cti_sequence_id=87268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83017 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83017, cti_sequence_id=87269, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83018, cti_sequence_id=87270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83019, cti_sequence_id=87271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83020 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83020, cti_sequence_id=87272, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83021, cti_sequence_id=87273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83022, cti_sequence_id=87274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83023 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83023, cti_sequence_id=87275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83024, cti_sequence_id=87276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83025, cti_sequence_id=87277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83026 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83026, cti_sequence_id=87278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83027, cti_sequence_id=87279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83028, cti_sequence_id=87280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83029 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83029, cti_sequence_id=87281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83030, cti_sequence_id=87282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:29.690 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:29.836 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83031, cti_sequence_id=87283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83032 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83032, cti_sequence_id=87284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83033, cti_sequence_id=87285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83034, cti_sequence_id=87286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83035 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83035, cti_sequence_id=87287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83036, cti_sequence_id=87288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83037, cti_sequence_id=87289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83038 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83038, cti_sequence_id=87290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301406972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83039, cti_sequence_id=87291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83040, cti_sequence_id=87292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83041 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83041, cti_sequence_id=87293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83042, cti_sequence_id=87294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:43:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83043, cti_sequence_id=87295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83044 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83044, cti_sequence_id=87296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83045, cti_sequence_id=87297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83046, cti_sequence_id=87298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83047 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83047, cti_sequence_id=87299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83048, cti_sequence_id=87300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:29.836 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:29.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83049, cti_sequence_id=87301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83050 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83050, cti_sequence_id=87302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83051, cti_sequence_id=87303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:44:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83052, cti_sequence_id=87304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83053 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83053, cti_sequence_id=87305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83054, cti_sequence_id=87306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83055, cti_sequence_id=87307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83056 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83056, cti_sequence_id=87308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83057, cti_sequence_id=87309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83058, cti_sequence_id=87310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83059 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83059, cti_sequence_id=87311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83060, cti_sequence_id=87312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83061, cti_sequence_id=87313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83062 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83062, cti_sequence_id=87314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83063, cti_sequence_id=87315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83064, cti_sequence_id=87316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83065 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83065, cti_sequence_id=87317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83066, cti_sequence_id=87318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:29.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:30.132 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83067, cti_sequence_id=87319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83068 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83068, cti_sequence_id=87320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83069, cti_sequence_id=87321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301616969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83070, cti_sequence_id=87322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83071 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83071, cti_sequence_id=87323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83072, cti_sequence_id=87324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83073, cti_sequence_id=87325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83074 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83074, cti_sequence_id=87326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301646969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83075, cti_sequence_id=87327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83076, cti_sequence_id=87328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83077 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83077, cti_sequence_id=87329, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83078, cti_sequence_id=87330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:47:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83079, cti_sequence_id=87331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83080 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83080, cti_sequence_id=87332, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83081, cti_sequence_id=87333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83082, cti_sequence_id=87334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83083 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83083, cti_sequence_id=87335, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83084, cti_sequence_id=87336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:30.132 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:30.281 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83085, cti_sequence_id=87337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83086 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83086, cti_sequence_id=87338, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83087, cti_sequence_id=87339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83088, cti_sequence_id=87340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83089 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83089, cti_sequence_id=87341, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83090, cti_sequence_id=87342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83091, cti_sequence_id=87343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83092 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83092, cti_sequence_id=87344, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83093, cti_sequence_id=87345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83094, cti_sequence_id=87346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83095 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83095, cti_sequence_id=87347, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83096, cti_sequence_id=87348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83097, cti_sequence_id=87349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83098 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83098, cti_sequence_id=87350, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301806969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83099, cti_sequence_id=87351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83100, cti_sequence_id=87352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83101 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83101, cti_sequence_id=87353, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83102, cti_sequence_id=87354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:30.281 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:30.443 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83103, cti_sequence_id=87355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83104 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83104, cti_sequence_id=87356, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83105, cti_sequence_id=87357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301856969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83106, cti_sequence_id=87358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83107 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83107, cti_sequence_id=87359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301866972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83108, cti_sequence_id=87360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83109, cti_sequence_id=87361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83110 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83110, cti_sequence_id=87362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83111, cti_sequence_id=87363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83112, cti_sequence_id=87364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83113 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83113, cti_sequence_id=87365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83114, cti_sequence_id=87366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83115, cti_sequence_id=87367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83116 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83116, cti_sequence_id=87368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83117, cti_sequence_id=87369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83118, cti_sequence_id=87370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83119 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83119, cti_sequence_id=87371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83120, cti_sequence_id=87372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:30.443 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:30.588 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83121, cti_sequence_id=87373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83122, cti_sequence_id=87374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301966969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83123, cti_sequence_id=87375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:52:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83124, cti_sequence_id=87376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83125, cti_sequence_id=87377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83126, cti_sequence_id=87378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575301996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83127, cti_sequence_id=87379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83128, cti_sequence_id=87380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83129, cti_sequence_id=87381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83130, cti_sequence_id=87382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83131, cti_sequence_id=87383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83132, cti_sequence_id=87384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:53:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83133, cti_sequence_id=87385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83134, cti_sequence_id=87386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83135, cti_sequence_id=87387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:16.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302056976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83136, cti_sequence_id=87388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83137, cti_sequence_id=87389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83138, cti_sequence_id=87390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:30.588 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:30.739 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83139, cti_sequence_id=87391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83140, cti_sequence_id=87392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83141, cti_sequence_id=87393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:54:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83142, cti_sequence_id=87394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83143, cti_sequence_id=87395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83144, cti_sequence_id=87396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83145, cti_sequence_id=87397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83146, cti_sequence_id=87398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83147, cti_sequence_id=87399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83148, cti_sequence_id=87400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83149, cti_sequence_id=87401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83150, cti_sequence_id=87402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:55:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302156969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83151, cti_sequence_id=87403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83152, cti_sequence_id=87404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83153, cti_sequence_id=87405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83154, cti_sequence_id=87406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83155, cti_sequence_id=87407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83156, cti_sequence_id=87408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:30.739 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:30.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83157, cti_sequence_id=87409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83158, cti_sequence_id=87410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83159, cti_sequence_id=87411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83160, cti_sequence_id=87412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83161, cti_sequence_id=87413, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83162, cti_sequence_id=87414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83163, cti_sequence_id=87415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83164, cti_sequence_id=87416, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83165, cti_sequence_id=87417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83166, cti_sequence_id=87418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83167, cti_sequence_id=87419, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83168, cti_sequence_id=87420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83169, cti_sequence_id=87421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83170, cti_sequence_id=87422, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83171, cti_sequence_id=87423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83172, cti_sequence_id=87424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83173, cti_sequence_id=87425, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302306969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83174, cti_sequence_id=87426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:30.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:31.025 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83175, cti_sequence_id=87427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83176, cti_sequence_id=87428, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83177, cti_sequence_id=87429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83178, cti_sequence_id=87430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83179, cti_sequence_id=87431, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83180, cti_sequence_id=87432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83181, cti_sequence_id=87433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83182, cti_sequence_id=87434, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83183, cti_sequence_id=87435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83184, cti_sequence_id=87436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83185, cti_sequence_id=87437, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83186, cti_sequence_id=87438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 08:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83187, cti_sequence_id=87439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:01.063 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302401063][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575302400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87440, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156525: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:00:01.064 -0700: %CCBU_EVENT_POOL-1-worker-61-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:00:01.063,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575302400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87440, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000156526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83188, cti_sequence_id=87441, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83189, cti_sequence_id=87442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83190, cti_sequence_id=87443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83191, cti_sequence_id=87444, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83192, cti_sequence_id=87445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:31.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:31.170 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83193, cti_sequence_id=87446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83194, cti_sequence_id=87447, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83195, cti_sequence_id=87448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83196, cti_sequence_id=87449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302466192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83197, cti_sequence_id=87450, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83198, cti_sequence_id=87451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83199, cti_sequence_id=87452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83200, cti_sequence_id=87453, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302486974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83201, cti_sequence_id=87454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83202, cti_sequence_id=87455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83203, cti_sequence_id=87456, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302506974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83204, cti_sequence_id=87457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83205, cti_sequence_id=87458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83206, cti_sequence_id=87459, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83207, cti_sequence_id=87460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83208, cti_sequence_id=87461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83209, cti_sequence_id=87462, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83210, cti_sequence_id=87463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:31.170 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:31.316 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83211, cti_sequence_id=87464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83212, cti_sequence_id=87465, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83213, cti_sequence_id=87466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83214, cti_sequence_id=87467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83215, cti_sequence_id=87468, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83216, cti_sequence_id=87469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83217, cti_sequence_id=87470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83218, cti_sequence_id=87471, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83219, cti_sequence_id=87472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83220, cti_sequence_id=87473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83221, cti_sequence_id=87474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83222, cti_sequence_id=87475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83223, cti_sequence_id=87476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83224, cti_sequence_id=87477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83225, cti_sequence_id=87478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83226, cti_sequence_id=87479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83227, cti_sequence_id=87480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83228, cti_sequence_id=87481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:31.316 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:31.477 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83229, cti_sequence_id=87482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83230, cti_sequence_id=87483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83231, cti_sequence_id=87484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83232, cti_sequence_id=87485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302706194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83233, cti_sequence_id=87486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302706971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83234, cti_sequence_id=87487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83235, cti_sequence_id=87488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83236, cti_sequence_id=87489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83237, cti_sequence_id=87490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302736975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83238, cti_sequence_id=87491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83239, cti_sequence_id=87492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83240, cti_sequence_id=87493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83241, cti_sequence_id=87494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83242, cti_sequence_id=87495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83243, cti_sequence_id=87496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83244, cti_sequence_id=87497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83245, cti_sequence_id=87498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83246, cti_sequence_id=87499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:31.478 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:31.621 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83247, cti_sequence_id=87500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83248, cti_sequence_id=87501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83249, cti_sequence_id=87502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83250, cti_sequence_id=87503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83251, cti_sequence_id=87504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83252, cti_sequence_id=87505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83253, cti_sequence_id=87506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83254, cti_sequence_id=87507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83255, cti_sequence_id=87508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83256, cti_sequence_id=87509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83257, cti_sequence_id=87510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83258, cti_sequence_id=87511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83259, cti_sequence_id=87512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83260, cti_sequence_id=87513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83261, cti_sequence_id=87514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83262, cti_sequence_id=87515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83263, cti_sequence_id=87516, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83264, cti_sequence_id=87517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:31.621 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:31.766 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83265, cti_sequence_id=87518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83266, cti_sequence_id=87519, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83267, cti_sequence_id=87520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:08:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302936976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83268, cti_sequence_id=87521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302946193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83269, cti_sequence_id=87522, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83270, cti_sequence_id=87523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83271, cti_sequence_id=87524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83272, cti_sequence_id=87525, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83273, cti_sequence_id=87526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83274, cti_sequence_id=87527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83275, cti_sequence_id=87528, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83276, cti_sequence_id=87529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575302996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83277, cti_sequence_id=87530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83278, cti_sequence_id=87531, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83279, cti_sequence_id=87532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83280, cti_sequence_id=87533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83281, cti_sequence_id=87534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83282, cti_sequence_id=87535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:31.767 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:31.931 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83283, cti_sequence_id=87536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83284, cti_sequence_id=87537, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83285, cti_sequence_id=87538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83286, cti_sequence_id=87539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83287, cti_sequence_id=87540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83288, cti_sequence_id=87541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83289, cti_sequence_id=87542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156674: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.315 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156675: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.315 -0700: %CCBU_http-apr-8082-exec-8-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156676: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.318 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156677: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.435 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156678: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.436 -0700: %CCBU_http-apr-8082-exec-11-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156679: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.436 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156680: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.437 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156681: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.438 -0700: %CCBU_http-apr-8082-exec-13-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156682: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.438 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156683: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.441 -0700: %CCBU_http-apr-8082-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156684: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.441 -0700: %CCBU_http-apr-8082-exec-12-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156685: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.442 -0700: %CCBU_http-apr-8082-exec-12-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156686: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.443 -0700: %CCBU_http-apr-8082-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156687: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.443 -0700: %CCBU_http-apr-8082-exec-14-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156688: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:20.443 -0700: %CCBU_http-apr-8082-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156689: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:21.513 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156690: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:21.514 -0700: %CCBU_http-apr-8082-exec-15-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156691: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:21.514 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303086192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83290, cti_sequence_id=87543, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303086976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83291, cti_sequence_id=87544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:36.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303096977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83292, cti_sequence_id=87545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156696: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.160 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156697: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.161 -0700: %CCBU_http-apr-8082-exec-9-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156698: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.162 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156699: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.164 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156700: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.164 -0700: %CCBU_http-apr-8082-exec-17-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156701: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.165 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156702: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.167 -0700: %CCBU_http-apr-8082-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156703: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.167 -0700: %CCBU_http-apr-8082-exec-18-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156704: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.168 -0700: %CCBU_http-apr-8082-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156705: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.169 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156706: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.169 -0700: %CCBU_http-apr-8082-exec-20-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156707: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.169 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156708: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.337 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156709: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.337 -0700: %CCBU_http-apr-8082-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156710: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:11:43.338 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83293, cti_sequence_id=87546, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83294, cti_sequence_id=87547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83295, cti_sequence_id=87548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156715: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.665 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156716: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.666 -0700: %CCBU_http-apr-8082-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156717: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.666 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156718: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.669 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156719: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.669 -0700: %CCBU_http-apr-8082-exec-25-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156720: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.669 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156721: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.672 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156722: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.672 -0700: %CCBU_http-apr-8082-exec-23-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156723: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.672 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156724: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.673 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156725: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.674 -0700: %CCBU_http-apr-8082-exec-1-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156726: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.674 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156727: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.824 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156728: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.825 -0700: %CCBU_http-apr-8082-exec-24-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156729: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:00.825 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83296, cti_sequence_id=87549, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83297, cti_sequence_id=87550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156733: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.312 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156734: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.312 -0700: %CCBU_http-apr-8082-exec-2-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156735: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.313 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156736: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.892 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156737: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.893 -0700: %CCBU_http-apr-8082-exec-3-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156738: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:12.894 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156739: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:13.608 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303133553],  }][resource_name=/SystemInfo][usr=]: Request start 
0000156740: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:13.608 -0700: %CCBU_http-apr-8082-exec-5-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156741: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:13.609 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156742: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:13.726 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575303132846],  }][resource_name=/SystemInfo][usr=]: Request start 
0000156743: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:13.727 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156744: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.092 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303135041],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156745: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.093 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156746: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.093 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156747: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:15.200 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303135149],  }][resource_name=/SystemInfo][usr=]: Request start 
0000156748: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:15.201 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156749: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.201 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303135150],  }][resource_name=/User/2474][usr=2474]: Request start 
0000156750: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.202 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000156751: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.203 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156752: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.312 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575303135261],  }][resource_name=/User/2474/ReasonCodes][usr=2474]: Request start 
0000156753: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.313 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2474/ReasonCodes][agent_id=2474][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2474]: Request from client to webservice api 
0000156754: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:15.315 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303136977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83298, cti_sequence_id=87551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156756: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.183 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000156757: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.184 -0700: %CCBU_http-apr-8082-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000156758: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.185 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156759: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.602 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2474@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000156760: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.718 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303137663],  }][resource_name=/User/2474][usr=2474]: Request start 
0000156761: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.719 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=null][request_method=user.GET][request_parameters=2474]: Request from client to webservice api 
0000156762: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.720 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156763: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:17.898 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000156764: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:17.898 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000156765: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:17.899 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156766: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.901 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303137850],  }][resource_name=/User/2474/Dialogs][usr=2474]: Request start 
0000156767: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.901 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2474/Dialogs][agent_id=2474][requestId=null][request_method=user.dialogs.GET][request_parameters=2474]: Request from client to webservice api 
0000156768: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.902 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303137852],  }][resource_name=/User/2474/Media][usr=2474]: Request start 
0000156769: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.903 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156770: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.905 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2474/Media][agent_id=2474][requestId=null][request_method=user.mediaList.GET][request_parameters=2474]: Request from client to webservice api 
0000156771: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.908 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156772: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.909 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303137857],  }][resource_name=/User/2474/Workflows][usr=2474]: Request start 
0000156773: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.909 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2474/Workflows][agent_id=2474][requestId=null][request_method=user.workflows.GET][request_parameters=2474]: Request from client to webservice api 
0000156774: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:17.911 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156775: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.718 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303138601],  }][resource_name=/Team/1][usr=2474]: Request start 
0000156776: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.718 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=Team/1][agent_id=2474][requestId=][request_method=team.GET][request_parameters=1]: Request from client to webservice api 
0000156777: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.721 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156778: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.826 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT], nocache=[1575303138695],  }][resource_name=/User/2474/ReasonCodes][usr=2474]: Request start 
0000156779: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.827 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2474/ReasonCodes][agent_id=2474][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2474]: Request from client to webservice api 
0000156780: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.827 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156781: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.829 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303138709],  }][resource_name=/User/2474/PhoneBooks][usr=2474]: Request start 
0000156782: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.830 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2474/PhoneBooks][agent_id=2474][requestId=null][request_method=user.phonebooks.GET][request_parameters=2474]: Request from client to webservice api 
0000156783: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.832 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156784: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.933 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303138777],  }][resource_name=/Team/1/TeamMessages][usr=2474]: Request start 
0000156785: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.934 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=Team/1/TeamMessages][agent_id=2474][requestId=null][request_method=team.GET][request_parameters=teamID=1]: Request from client to webservice api 
0000156786: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:18.936 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156787: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.238 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303139111],  }][resource_name=/User/2474/MediaPropertiesLayouts][usr=2474]: Request start 
0000156788: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.242 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156789: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.251 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], code=[32762], nocache=[1575303139112],  }][resource_name=/ReasonCode][usr=2474]: Request start 
0000156790: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.252 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303139110],  }][resource_name=/User/2474/WrapUpReasons][usr=2474]: Request start 
0000156791: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.252 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=ReasonCode][agent_id=2474][requestId=null][request_method=reasonCode.GET][request_parameters=code=32762]: Request from client to webservice api 
0000156792: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.252 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2474/WrapUpReasons][agent_id=2474][requestId=null][request_method=WrapUpReasons.GET][request_parameters=]: Request from client to webservice api 
0000156793: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.252 -0700: %CCBU_http-apr-8445-exec-6-6-GET_CACHED_WRAP_UP_REASONS_RESULT:  Retrieved 0 results 
0000156794: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.255 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156795: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.255 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156796: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.325 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575303139274],  }][resource_name=/User/2474/Queues][usr=2474]: Request start 
0000156797: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.326 -0700: %CCBU_http-apr-8445-exec-9-6-API_REQUEST: %[REQUEST_URL=User/2474/Queues][agent_id=2474][requestId=null][request_method=user.queues.GET][request_parameters=2474]: Request from client to webservice api 
0000156798: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:19.329 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000156799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83299, cti_sequence_id=87552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=83300, cti_sequence_id=87553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156802: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.389 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000156803: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.391 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=59c8f32e-d577-4d65-b4de-b1c6061c5c7f][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000156804: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.392 -0700: %CCBU_COMMAND_POOL-1-worker-139-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83301 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000156805: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.393 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:27.398 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303147398][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87554, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:27.399 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303147399][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=83301, cti_sequence_id=87555, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156808: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:27.399 -0700: %CCBU_COMMAND_POOL-1-worker-139-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 7, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 09:12:27.391,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2474]]: Completed task 
0000156809: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.400 -0700: %CCBU_EVENT_POOL-1-worker-60-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=SetAgentState][cti_message_id=30][requestId=59c8f32e-d577-4d65-b4de-b1c6061c5c7f]: Found a requestId from CommandMap for a CTI event 
0000006226: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.400 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156810: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.400 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-02T16:12:27.400Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>59c8f32e-d577-4d65-b4de-b1c6061c5c7f</requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006227: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.401 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156811: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.401 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000156812: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:27.401 -0700: %CCBU_EVENT_POOL-1-worker-60-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:27.398,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87554, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000156813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:31.931 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.086 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156815: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.180 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2474][usr=2474]: Request start 
0000156816: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.182 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2474][agent_id=2474][requestId=0ce93abf-d179-4bc6-bf3e-294e1cd36386][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000156817: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.182 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156818: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.182 -0700: %CCBU_COMMAND_POOL-1-worker-140-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83302 , agentstate : 2, workmode : 0, reason code: 32762, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000156819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.189 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152189][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87556, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.189 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152189][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=83302, cti_sequence_id=87557, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156821: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:32.190 -0700: %CCBU_COMMAND_POOL-1-worker-140-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 8, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 09:12:32.182,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2474]]: Completed task 
0000156822: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.190 -0700: %CCBU_EVENT_POOL-1-worker-58-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=SetAgentState][cti_message_id=30][requestId=0ce93abf-d179-4bc6-bf3e-294e1cd36386]: Found a requestId from CommandMap for a CTI event 
0000006228: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.190 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156823: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.191 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32762</code><forAll>true</forAll><id>22</id><label>Offhook</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/22</uri></reasonCode><reasonCodeId>22</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-02T16:12:32.190Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>0ce93abf-d179-4bc6-bf3e-294e1cd36386</requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006229: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.191 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156824: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.191 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000156825: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.192 -0700: %CCBU_EVENT_POOL-1-worker-58-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.189,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87556, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000156826: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.320 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=POST][parameter_name={  }][resource_name=/User/2474/Dialogs][usr=2474]: Request start 
0000156827: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.323 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2474/Dialogs][agent_id=2474][requestId=a6a57e6f-f9c7-45b3-9035-cc8f4416d2dd][request_method=user.POST][request_parameters= fromAddress:2974 toAddress:2975 requestedAction:MAKE_CALL]: Request from client to webservice api 
0000156828: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.323 -0700: %CCBU_COMMAND_POOL-1-worker-141-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83303 , extension: 2974, peripheralId: 5000, dialedNumber: 2975][cti_message_name=MakeCallReq]: Message going to the backend cti server 
0000156829: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.325 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.338 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152337][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87558, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156831: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.338 -0700: %CCBU_EVENT_POOL-1-worker-64-6-REQUEST_ID_NULL: %[agent_id=2474][cti_message_id=30]: Request Id is null for this CTI event 
0000006230: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.338 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156832: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.338 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T16:12:32.338Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006231: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.339 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156833: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.339 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000156834: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.339 -0700: %CCBU_EVENT_POOL-1-worker-64-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.337,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87558, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000156835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.340 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152340][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, ani=2974, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=87559, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.340 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152340][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=87560, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2974, callingDeviceId=2974, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000156837: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.341 -0700: %CCBU_EVENT_POOL-1-worker-66-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2474][command_name=MAKE_CALL][cti_message_id=23][requestId=a6a57e6f-f9c7-45b3-9035-cc8f4416d2dd]: Found a requestId from CommandMap for a CTI event 
0000156838: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.341 -0700: %CCBU_EVENT_POOL-1-worker-66-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 0 
0000156839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.341 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152341][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87561, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006232: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.341 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156840: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.341 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.341Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/16941022</uri></Dialog></dialogs></data><event>POST</event><requestId>a6a57e6f-f9c7-45b3-9035-cc8f4416d2dd</requestId><source>/finesse/api/User/2474/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000156841: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.341 -0700: %CCBU_EVENT_POOL-1-worker-66-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.340,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, ani=2974, dnis=null, dialedNumber=null, callType=10, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[Finesse]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=87559, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941022, 2974]]: Completed task 
0000156842: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.342 -0700: %CCBU_EVENT_POOL-1-worker-62-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 0 
0000156843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.343 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152342][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87562, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.343 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152342][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941022, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2975, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=87563, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.343 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152343][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=87564, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2974, callingDeviceId=2974, calledDeviceId=2975, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000156846: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.343 -0700: %CCBU_EVENT_POOL-1-worker-62-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.340,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=87560, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=56449, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2974, callingDeviceId=2974, cocConnectionCallID=null, cocCallConnectionDeviceIDType=null, cocCallConnectionDeviceID=null, eventCause=-1]][SEQ=[16941022, 2974]]: Completed task 
0000156847: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.343 -0700: %CCBU_EVENT_POOL-1-worker-68-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.341,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87561, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000156848: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:12:32.343 -0700: %CCBU_EVENT_POOL-1-worker-67-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.342,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=32762, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87562, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000156849: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.343 -0700: %CCBU_EVENT_POOL-1-worker-68-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2474][call_id=16941022]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000156850: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.343 -0700: %CCBU_EVENT_POOL-1-worker-68-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 0 
0000006233: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-68-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156851: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-68-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.341Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156852: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-68-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.343,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941022, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2975, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=87563, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941022, 2974]]: Completed task 
0000156853: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-65-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 0 
0000006234: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-65-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156854: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.344 -0700: %CCBU_EVENT_POOL-1-worker-65-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS></DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.344Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156855: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.345 -0700: %CCBU_EVENT_POOL-1-worker-65-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.343,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=87564, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2974, callingDeviceId=2974, calledDeviceId=2975, eventCause=-1]][SEQ=[2975, 16941022, 2974]]: Completed task 
0000156856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.346 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152346][cti_message=CTIMakeCallConf [ invokeID=83303, cti_sequence_id=87565, msgID=57, msgName=MakeCallConf, deploymentType=CCE, newConnectionCallId=16941022, newConnectionDeviceIdType=0, newConnectionDeviceId=2974]]: Decoded Message to Finesse from backend cti server 
0000156857: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:32.346 -0700: %CCBU_COMMAND_POOL-1-worker-141-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 23, CTI_CMD_TOTAL_EXECUTION_TIME: 23][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 09:12:32.323,CTI_COMMAND_TOTAL_PROCESSING_TIME:23,,,,,CTI_MSG_LATENCY:23,CTI_SOCKET_WAIT_TIME:0][Payload=Command-MAKE_CALL][SEQ=[]]: Completed task 
0000156858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.351 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152350][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87566, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006235: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:32.351 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156859: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:32.351 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-02T16:12:32.351Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000156860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.351 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152351][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941022, newConnectionDeviceIdType=0, ani=null, dnis=2975, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=87567, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006236: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156861: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-73-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 0 
0000156862: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000006237: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156863: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-71-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.351,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87566, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000156864: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.344Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.352 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152352][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=87568, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941022, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2974, calledDeviceId=2975, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000156866: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-73-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.351,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=10, connectionDeviceIdType=0, callId=16941022, connectionDeviceId=2974, newConnectionDevId=2974, newCallId=16941022, newConnectionDeviceIdType=0, ani=null, dnis=2975, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=87567, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941022, 2974]]: Completed task 
0000156867: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.352 -0700: %CCBU_EVENT_POOL-1-worker-72-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.352,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=87568, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941022, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2974, calledDeviceId=2975, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941022, 2974]]: Completed task 
0000156868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:32.353 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303152353][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=87569, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941022, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=2975, callingDeviceId=2974, calledDeviceId=2975, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006238: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.354 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156869: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.354 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.354Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.354Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.344Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2475/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006239: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.354 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156870: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.354 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.354Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.354Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:32.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:32.344Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156871: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:32.354 -0700: %CCBU_EVENT_POOL-1-worker-70-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:32.353,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=87569, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941022, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, alertingDeviceId=2975, callingDeviceId=2974, calledDeviceId=2975, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2975, 16941022, 2974]]: Completed task 
0000156872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83304, cti_sequence_id=87570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006240: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156873: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>3</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>2</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000156874: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:41.635 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000156875: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:41.635 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000156876: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:41.637 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156877: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.455 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/Dialog/16941022][usr=2475]: Request start 
0000156878: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:43.457 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=Dialog/16941022][agent_id=2475][requestId=null][request_method=dialog.PUT][request_parameters= requestedAction:ANSWER targetMediaAddress:2975]: Request from client to webservice api 
0000156879: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:43.457 -0700: %CCBU_COMMAND_POOL-1-worker-142-6-FINESSE ALLOWED ACTIONS: %[extension=2975][finesseActions=[ANSWER]]: Actions allowed by Finesse 
0000156880: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:43.458 -0700: %CCBU_COMMAND_POOL-1-worker-142-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83305 , callId: 16941022, extension: 2975, peripheralId: 5000, connectionDeviceIdType : 0, connectionDeviceId: 2975][cti_message_name=AnswerCallReq]: Message going to the backend cti server 
0000156881: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:43.460 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000156882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:43.471 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303163471][cti_message=CTIAnswerCallConf []CTIAnswerCallConf [ invokeID=83305, cti_sequence_id=87571, msgID=43, msgName=AnswerCallConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156883: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:43.471 -0700: %CCBU_COMMAND_POOL-1-worker-142-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 14, CTI_CMD_TOTAL_EXECUTION_TIME: 14][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 09:12:43.457,CTI_COMMAND_TOTAL_PROCESSING_TIME:14,,,,,CTI_MSG_LATENCY:13,CTI_SOCKET_WAIT_TIME:0][Payload=Command-ANSWER_CALL][SEQ=[16941022]]: Completed task 
0000156884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:43.475 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303163475][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87572, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006241: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.476 -0700: %CCBU_EVENT_POOL-1-worker-76-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156885: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.476 -0700: %CCBU_EVENT_POOL-1-worker-76-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-02T16:12:43.476Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000156886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:43.477 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303163477][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=87573, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2975, callingDeviceId=2974, calledDeviceId=2975, eventCause=-1, fltReqMaskCallIDList=[16941022, 16941022]]]: Decoded Message to Finesse from backend cti server 
0000006242: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.477 -0700: %CCBU_EVENT_POOL-1-worker-76-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156887: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.477 -0700: %CCBU_EVENT_POOL-1-worker-76-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000156888: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:43.477 -0700: %CCBU_EVENT_POOL-1-worker-76-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:43.475,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=87572, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000156889: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006243: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156890: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156891: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006244: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156892: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.478 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156893: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.479 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2475][call_id=16941022]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000156894: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 09:12:43.479 -0700: %CCBU_EVENT_POOL-1-worker-69-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:12:43.477,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=87573, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceId=2975, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2975, callingDeviceId=2974, calledDeviceId=2975, eventCause=-1, fltReqMaskCallIDList=[16941022, 16941022]]][SEQ=[2975, 16941022, 2974]]: Completed task 
0000156895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83306 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83306, cti_sequence_id=87574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83307, cti_sequence_id=87575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156898: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:12:47.170 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/Dialog/16941022][usr=2475]: Request start 
0000156899: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.172 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=Dialog/16941022][agent_id=2475][requestId=null][request_method=dialog.PUT][request_parameters= requestedAction:ANSWER targetMediaAddress:2975]: Request from client to webservice api 
0000156900: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.173 -0700: %CCBU_http-apr-8445-exec-6-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000156901: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.174 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=3]: Request complete 
0000156902: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.174 -0700: %CCBU_COMMAND_POOL-1-worker-143-6-FINESSE ALLOWED ACTIONS: %[extension=2975][finesseActions=[TRANSFER_SST, CONSULT_CALL, HOLD, UPDATE_CALL_DATA, SEND_DTMF, DROP]]: Actions allowed by Finesse 
0000006245: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.175 -0700: %CCBU_COMMAND_POOL-1-worker-143-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000156903: 10.61.0.47: %[call-id [16941022]]% %[agent-id [2475]]% Dec 02 2019 09:12:47.175 -0700: %CCBU_COMMAND_POOL-1-worker-143-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><apiErrors><apiError><errorData>4047</errorData><errorMessage>INVALID_ACTION ANSWER on extension 2975</errorMessage><errorType>Generic Error</errorType></apiError></apiErrors></data><event>put</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000156904: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:12:47.175 -0700: %CCBU_COMMAND_POOL-1-worker-143-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 02 2019 09:12:47.174,CTI_COMMAND_TOTAL_PROCESSING_TIME:1,,,,,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=Command-ANSWER_CALL][SEQ=[16941022]]: Completed task 
0000156905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83308, cti_sequence_id=87576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83309 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83309, cti_sequence_id=87577, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83310, cti_sequence_id=87578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156909: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:13:16.346 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303195896],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156910: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:13:16.347 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83311, cti_sequence_id=87579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83312 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83312, cti_sequence_id=87580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83313, cti_sequence_id=87581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83314, cti_sequence_id=87582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83315 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83315, cti_sequence_id=87583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83316, cti_sequence_id=87584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83317, cti_sequence_id=87585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83318 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83318, cti_sequence_id=87586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83319, cti_sequence_id=87587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156923: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:14:16.627 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303256161],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156924: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:14:16.629 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83320, cti_sequence_id=87588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83321 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83321, cti_sequence_id=87589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83322, cti_sequence_id=87590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:32.086 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:32.277 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83323, cti_sequence_id=87591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83324 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83324, cti_sequence_id=87592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83325, cti_sequence_id=87593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83326, cti_sequence_id=87594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83327 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83327, cti_sequence_id=87595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83328, cti_sequence_id=87596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83329, cti_sequence_id=87597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156940: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:15:17.655 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303317200],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156941: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:15:17.656 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83330 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83330, cti_sequence_id=87598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83331, cti_sequence_id=87599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83332, cti_sequence_id=87600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83333 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83333, cti_sequence_id=87601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83334, cti_sequence_id=87602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83335, cti_sequence_id=87603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83336 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83336, cti_sequence_id=87604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83337, cti_sequence_id=87605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83338, cti_sequence_id=87606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156954: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:16:17.701 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303377211],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156955: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:16:17.702 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83339 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83339, cti_sequence_id=87607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83340, cti_sequence_id=87608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:32.277 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:32.421 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83341, cti_sequence_id=87609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83342 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83342, cti_sequence_id=87610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83343, cti_sequence_id=87611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83344, cti_sequence_id=87612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83345 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83345, cti_sequence_id=87613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83346, cti_sequence_id=87614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83347, cti_sequence_id=87615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156970: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:17:18.288 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303437835],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156971: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:17:18.289 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83348 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303446192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83348, cti_sequence_id=87616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83349, cti_sequence_id=87617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303456973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83350, cti_sequence_id=87618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83351 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83351, cti_sequence_id=87619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83352, cti_sequence_id=87620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83353, cti_sequence_id=87621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83354 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83354, cti_sequence_id=87622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83355, cti_sequence_id=87623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83356, cti_sequence_id=87624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156984: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:18:18.287 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303497836],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000156985: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:18:18.288 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000156986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83357 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83357, cti_sequence_id=87625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83358, cti_sequence_id=87626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:32.421 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000156990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:32.567 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000156991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83359, cti_sequence_id=87627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83360 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83360, cti_sequence_id=87628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83361, cti_sequence_id=87629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83362, cti_sequence_id=87630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83363 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000156997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83363, cti_sequence_id=87631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83364, cti_sequence_id=87632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000156999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83365, cti_sequence_id=87633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157000: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:19:18.349 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303557838],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157001: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:19:18.350 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83366 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83366, cti_sequence_id=87634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83367, cti_sequence_id=87635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83368, cti_sequence_id=87636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83369 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83369, cti_sequence_id=87637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83370, cti_sequence_id=87638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83371, cti_sequence_id=87639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83372 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83372, cti_sequence_id=87640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83373, cti_sequence_id=87641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83374, cti_sequence_id=87642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157014: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:20:18.461 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303617935],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157015: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:20:18.463 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83375 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83375, cti_sequence_id=87643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83376, cti_sequence_id=87644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:32.567 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:32.711 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83377, cti_sequence_id=87645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83378 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83378, cti_sequence_id=87646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83379, cti_sequence_id=87647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83380, cti_sequence_id=87648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83381 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83381, cti_sequence_id=87649, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83382, cti_sequence_id=87650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83383, cti_sequence_id=87651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157030: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:21:18.781 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303678330],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157031: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:21:18.782 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83384 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83384, cti_sequence_id=87652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83385, cti_sequence_id=87653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83386, cti_sequence_id=87654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83387 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83387, cti_sequence_id=87655, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83388, cti_sequence_id=87656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83389, cti_sequence_id=87657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83390 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83390, cti_sequence_id=87658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83391, cti_sequence_id=87659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83392, cti_sequence_id=87660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157044: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:22:19.591 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303739139],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157045: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:22:19.592 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83393 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83393, cti_sequence_id=87661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83394, cti_sequence_id=87662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:32.711 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:32.862 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83395, cti_sequence_id=87663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83396 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83396, cti_sequence_id=87664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83397, cti_sequence_id=87665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83398, cti_sequence_id=87666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83399 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83399, cti_sequence_id=87667, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83400, cti_sequence_id=87668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83401, cti_sequence_id=87669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157060: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:23:20.290 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303799835],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157061: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:23:20.291 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83402 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83402, cti_sequence_id=87670, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83403, cti_sequence_id=87671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303816973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83404, cti_sequence_id=87672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83405 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83405, cti_sequence_id=87673, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303826969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83406, cti_sequence_id=87674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83407, cti_sequence_id=87675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83408 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83408, cti_sequence_id=87676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83409, cti_sequence_id=87677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83410, cti_sequence_id=87678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157074: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:24:20.622 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303860164],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157075: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:24:20.623 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83411 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83411, cti_sequence_id=87679, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83412, cti_sequence_id=87680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:32.862 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:33.012 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83413, cti_sequence_id=87681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83414 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83414, cti_sequence_id=87682, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303886969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83415, cti_sequence_id=87683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83416, cti_sequence_id=87684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83417 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83417, cti_sequence_id=87685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83418, cti_sequence_id=87686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83419, cti_sequence_id=87687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157090: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:25:20.783 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303920330],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157091: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:25:20.784 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83420 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83420, cti_sequence_id=87688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83421, cti_sequence_id=87689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83422, cti_sequence_id=87690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83423 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83423, cti_sequence_id=87691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83424, cti_sequence_id=87692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83425, cti_sequence_id=87693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83426 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83426, cti_sequence_id=87694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83427, cti_sequence_id=87695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83428, cti_sequence_id=87696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157104: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:26:21.783 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575303981330],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157105: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:26:21.784 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83429 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83429, cti_sequence_id=87697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83430, cti_sequence_id=87698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:33.012 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:33.179 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575303996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83431, cti_sequence_id=87699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83432 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83432, cti_sequence_id=87700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83433, cti_sequence_id=87701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83434, cti_sequence_id=87702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83435 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83435, cti_sequence_id=87703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83436, cti_sequence_id=87704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83437, cti_sequence_id=87705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157120: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:27:22.779 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304042331],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157121: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:27:22.780 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83438 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83438, cti_sequence_id=87706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83439, cti_sequence_id=87707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83440, cti_sequence_id=87708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83441 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304066192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83441, cti_sequence_id=87709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83442, cti_sequence_id=87710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:27:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83443, cti_sequence_id=87711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83444 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83444, cti_sequence_id=87712, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83445, cti_sequence_id=87713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83446, cti_sequence_id=87714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157134: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:28:23.662 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304103210],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157135: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:28:23.663 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83447 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83447, cti_sequence_id=87715, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83448, cti_sequence_id=87716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:33.180 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:33.325 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83449, cti_sequence_id=87717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83450 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83450, cti_sequence_id=87718, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83451, cti_sequence_id=87719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83452, cti_sequence_id=87720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83453 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83453, cti_sequence_id=87721, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83454, cti_sequence_id=87722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83455, cti_sequence_id=87723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157150: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:29:23.771 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304163320],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157151: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:29:23.773 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83456 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83456, cti_sequence_id=87724, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83457, cti_sequence_id=87725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83458, cti_sequence_id=87726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83459 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83459, cti_sequence_id=87727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83460, cti_sequence_id=87728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83461, cti_sequence_id=87729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:00.738 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304200738][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575304200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87730, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157161: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 09:30:00.739 -0700: %CCBU_EVENT_POOL-1-worker-74-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 09:30:00.738,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575304200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=87730, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000157162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83462 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83462, cti_sequence_id=87731, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83463, cti_sequence_id=87732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83464, cti_sequence_id=87733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157166: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:30:23.768 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304223322],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157167: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:30:23.769 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83465 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83465, cti_sequence_id=87734, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83466, cti_sequence_id=87735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:33.325 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:33.468 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304236972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83467, cti_sequence_id=87736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83468 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83468, cti_sequence_id=87737, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83469, cti_sequence_id=87738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83470, cti_sequence_id=87739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83471 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83471, cti_sequence_id=87740, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83472, cti_sequence_id=87741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83473, cti_sequence_id=87742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157182: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:31:23.784 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304283330],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157183: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:31:23.785 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83474 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83474, cti_sequence_id=87743, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83475, cti_sequence_id=87744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83476, cti_sequence_id=87745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83477 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83477, cti_sequence_id=87746, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83478, cti_sequence_id=87747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83479, cti_sequence_id=87748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83480 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83480, cti_sequence_id=87749, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83481, cti_sequence_id=87750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83482, cti_sequence_id=87751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157196: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:32:24.123 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304344069],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157197: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:32:24.124 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83483 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83483, cti_sequence_id=87752, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83484, cti_sequence_id=87753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:33.468 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:33.612 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83485, cti_sequence_id=87754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83486 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83486, cti_sequence_id=87755, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83487, cti_sequence_id=87756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83488, cti_sequence_id=87757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83489 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83489, cti_sequence_id=87758, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83490, cti_sequence_id=87759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83491, cti_sequence_id=87760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157212: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:33:24.622 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304404169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157213: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:33:24.623 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83492 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83492, cti_sequence_id=87761, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83493, cti_sequence_id=87762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83494, cti_sequence_id=87763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83495 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83495, cti_sequence_id=87764, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83496, cti_sequence_id=87765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83497, cti_sequence_id=87766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83498, cti_sequence_id=87767, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83499, cti_sequence_id=87768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83500, cti_sequence_id=87769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157226: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:34:24.698 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304464169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157227: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:34:24.699 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83501, cti_sequence_id=87770, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83502, cti_sequence_id=87771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157231: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.809 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/1b77lvvemr][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000157232: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.923 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000157233: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.924 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000157234: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.925 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475][usr=2475]: Request start 
0000157235: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.925 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2475][agent_id=2475][requestId=null][request_method=user.GET][request_parameters=2475]: Request from client to webservice api 
0000157236: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.925 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157237: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:32.926 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157238: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.040 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2475/Dialogs][usr=2475]: Request start 
0000157239: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.041 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2475/Dialogs][agent_id=2475][requestId=null][request_method=user.dialogs.GET][request_parameters=2475]: Request from client to webservice api 
0000157240: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.041 -0700: %CCBU_http-apr-8445-exec-1-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000157241: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.042 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157242: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.192 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2475/ReasonCodes][usr=2475]: Request start 
0000157243: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.193 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2475/ReasonCodes][agent_id=2475][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2475]: Request from client to webservice api 
0000157244: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 09:34:33.193 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:33.612 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:33.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83503, cti_sequence_id=87772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83504, cti_sequence_id=87773, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83505, cti_sequence_id=87774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83506, cti_sequence_id=87775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83507, cti_sequence_id=87776, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304506969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83508, cti_sequence_id=87777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83509, cti_sequence_id=87778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157256: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:35:24.621 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304524171],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157257: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:35:24.622 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83510, cti_sequence_id=87779, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83511, cti_sequence_id=87780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83512, cti_sequence_id=87781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83513, cti_sequence_id=87782, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83514, cti_sequence_id=87783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304556969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83515, cti_sequence_id=87784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304566192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83516, cti_sequence_id=87785, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83517, cti_sequence_id=87786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83518, cti_sequence_id=87787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157270: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:36:25.658 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304585210],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157271: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:36:25.659 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83519, cti_sequence_id=87788, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83520, cti_sequence_id=87789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:33.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:33.903 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83521, cti_sequence_id=87790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83522, cti_sequence_id=87791, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83523, cti_sequence_id=87792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83524, cti_sequence_id=87793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83525, cti_sequence_id=87794, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83526, cti_sequence_id=87795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83527, cti_sequence_id=87796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83528, cti_sequence_id=87797, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157288: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:37:26.602 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304646150],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157289: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:37:26.603 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83529, cti_sequence_id=87798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304656972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83530, cti_sequence_id=87799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83531, cti_sequence_id=87800, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83532, cti_sequence_id=87801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83533, cti_sequence_id=87802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83534, cti_sequence_id=87803, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304686969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83535, cti_sequence_id=87804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83536, cti_sequence_id=87805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83537, cti_sequence_id=87806, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83538, cti_sequence_id=87807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157303: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:38:27.788 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304707328],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157304: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:38:27.789 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:33.903 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:34.047 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83539, cti_sequence_id=87808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83540, cti_sequence_id=87809, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83541, cti_sequence_id=87810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83542, cti_sequence_id=87811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83543, cti_sequence_id=87812, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83544, cti_sequence_id=87813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:16.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304756976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83545, cti_sequence_id=87814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83546, cti_sequence_id=87815, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83547, cti_sequence_id=87816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157319: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:39:28.911 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304768198],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157320: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:39:28.912 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83548, cti_sequence_id=87817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83549, cti_sequence_id=87818, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304786972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83550, cti_sequence_id=87819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83551, cti_sequence_id=87820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83552, cti_sequence_id=87821, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83553, cti_sequence_id=87822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83554, cti_sequence_id=87823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83555, cti_sequence_id=87824, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83556, cti_sequence_id=87825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157333: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:40:29.511 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304829060],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157334: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:40:29.512 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:34.047 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:34.191 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83557, cti_sequence_id=87826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83558, cti_sequence_id=87827, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83559, cti_sequence_id=87828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304856969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83560, cti_sequence_id=87829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83561, cti_sequence_id=87830, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83562, cti_sequence_id=87831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83563, cti_sequence_id=87832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83564, cti_sequence_id=87833, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83565, cti_sequence_id=87834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157349: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:41:29.551 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304889090],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157350: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:41:29.552 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83566, cti_sequence_id=87835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83567, cti_sequence_id=87836, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83568, cti_sequence_id=87837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83569, cti_sequence_id=87838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83570, cti_sequence_id=87839, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83571, cti_sequence_id=87840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83572, cti_sequence_id=87841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83573, cti_sequence_id=87842, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83574, cti_sequence_id=87843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157363: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:42:30.670 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575304950219],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157364: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:42:30.671 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:34.192 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:34.335 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83575, cti_sequence_id=87844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83576, cti_sequence_id=87845, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304966973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83577, cti_sequence_id=87846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83578, cti_sequence_id=87847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83579, cti_sequence_id=87848, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83580, cti_sequence_id=87849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575304996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83581, cti_sequence_id=87850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83582, cti_sequence_id=87851, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83583, cti_sequence_id=87852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157379: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:43:31.780 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305011329],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157380: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:43:31.782 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83584, cti_sequence_id=87853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83585, cti_sequence_id=87854, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83586, cti_sequence_id=87855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83587, cti_sequence_id=87856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83588, cti_sequence_id=87857, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83589, cti_sequence_id=87858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83590, cti_sequence_id=87859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83591, cti_sequence_id=87860, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83592, cti_sequence_id=87861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157393: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:44:32.664 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305072179],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157394: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:44:32.665 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:34.335 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:34.484 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83593, cti_sequence_id=87862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83594, cti_sequence_id=87863, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83595, cti_sequence_id=87864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83596, cti_sequence_id=87865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83597, cti_sequence_id=87866, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83598, cti_sequence_id=87867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83599, cti_sequence_id=87868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83600, cti_sequence_id=87869, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83601, cti_sequence_id=87870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157409: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:45:33.617 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305133167],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157410: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:45:33.618 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83602, cti_sequence_id=87871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83603, cti_sequence_id=87872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83604, cti_sequence_id=87873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305156969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83605, cti_sequence_id=87874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305166192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83606, cti_sequence_id=87875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83607, cti_sequence_id=87876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305176972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83608, cti_sequence_id=87877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83609, cti_sequence_id=87878, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83610, cti_sequence_id=87879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:34.485 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157424: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:46:34.629 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305194167],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:34.629 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157426: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:46:34.630 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83611, cti_sequence_id=87880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83612, cti_sequence_id=87881, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83613, cti_sequence_id=87882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83614, cti_sequence_id=87883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83615, cti_sequence_id=87884, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83616, cti_sequence_id=87885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83617, cti_sequence_id=87886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83618, cti_sequence_id=87887, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83619, cti_sequence_id=87888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157439: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:47:34.638 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305254176],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157440: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:47:34.639 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83620, cti_sequence_id=87889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83621, cti_sequence_id=87890, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83622, cti_sequence_id=87891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83623, cti_sequence_id=87892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83624, cti_sequence_id=87893, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83625, cti_sequence_id=87894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83626, cti_sequence_id=87895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83627, cti_sequence_id=87896, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83628, cti_sequence_id=87897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:34.630 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:34.772 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157455: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:48:35.612 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305315158],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157456: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:48:35.613 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83629, cti_sequence_id=87898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83630, cti_sequence_id=87899, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83631, cti_sequence_id=87900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83632, cti_sequence_id=87901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83633, cti_sequence_id=87902, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83634, cti_sequence_id=87903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83635, cti_sequence_id=87904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83636, cti_sequence_id=87905, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83637, cti_sequence_id=87906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157469: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:49:35.624 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305375172],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157470: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:49:35.625 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83638, cti_sequence_id=87907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83639, cti_sequence_id=87908, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83640, cti_sequence_id=87909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83641, cti_sequence_id=87910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83642, cti_sequence_id=87911, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83643, cti_sequence_id=87912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83644, cti_sequence_id=87913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83645, cti_sequence_id=87914, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83646, cti_sequence_id=87915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:34.772 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:34.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157485: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:50:36.618 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305436159],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157486: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:50:36.619 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305436974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83647, cti_sequence_id=87916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83648, cti_sequence_id=87917, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83649, cti_sequence_id=87918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83650, cti_sequence_id=87919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83651, cti_sequence_id=87920, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83652, cti_sequence_id=87921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83653, cti_sequence_id=87922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83654, cti_sequence_id=87923, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83655, cti_sequence_id=87924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157499: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:51:36.622 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305496162],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157500: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:51:36.623 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83656, cti_sequence_id=87925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83657, cti_sequence_id=87926, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83658, cti_sequence_id=87927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305516969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83659, cti_sequence_id=87928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83660, cti_sequence_id=87929, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83661, cti_sequence_id=87930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83662, cti_sequence_id=87931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83663, cti_sequence_id=87932, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83664, cti_sequence_id=87933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:34.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:35.067 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83665, cti_sequence_id=87934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157516: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:52:37.212 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305557158],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157517: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:52:37.213 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83666, cti_sequence_id=87935, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83667, cti_sequence_id=87936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83668, cti_sequence_id=87937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83669, cti_sequence_id=87938, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83670, cti_sequence_id=87939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83671, cti_sequence_id=87940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83672, cti_sequence_id=87941, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83673, cti_sequence_id=87942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83674, cti_sequence_id=87943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157530: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:53:38.626 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305618168],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157531: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:53:38.627 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83675, cti_sequence_id=87944, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83676, cti_sequence_id=87945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83677, cti_sequence_id=87946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83678, cti_sequence_id=87947, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83679, cti_sequence_id=87948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83680, cti_sequence_id=87949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83681, cti_sequence_id=87950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83682, cti_sequence_id=87951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:35.067 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:35.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83683, cti_sequence_id=87952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157546: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:54:39.580 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305679120],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157547: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:54:39.581 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83684, cti_sequence_id=87953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83685, cti_sequence_id=87954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83686, cti_sequence_id=87955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83687, cti_sequence_id=87956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83688, cti_sequence_id=87957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83689, cti_sequence_id=87958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83690, cti_sequence_id=87959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83691, cti_sequence_id=87960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83692, cti_sequence_id=87961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157560: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:55:40.656 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305740197],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157561: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:55:40.657 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83693, cti_sequence_id=87962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83694, cti_sequence_id=87963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83695, cti_sequence_id=87964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83696, cti_sequence_id=87965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83697, cti_sequence_id=87966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83698, cti_sequence_id=87967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83699, cti_sequence_id=87968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83700, cti_sequence_id=87969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:35.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:35.357 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83701, cti_sequence_id=87970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157576: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:56:41.639 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305801187],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157577: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:56:41.640 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83702, cti_sequence_id=87971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83703, cti_sequence_id=87972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83704, cti_sequence_id=87973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83705, cti_sequence_id=87974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305826969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83706, cti_sequence_id=87975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83707, cti_sequence_id=87976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83708, cti_sequence_id=87977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83709, cti_sequence_id=87978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83710, cti_sequence_id=87979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157590: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:57:42.616 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305862169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157591: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:57:42.617 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83711, cti_sequence_id=87980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:46.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305866979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83712, cti_sequence_id=87981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83713, cti_sequence_id=87982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83714, cti_sequence_id=87983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83715, cti_sequence_id=87984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83716, cti_sequence_id=87985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83717, cti_sequence_id=87986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83718, cti_sequence_id=87987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:35.357 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:35.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83719, cti_sequence_id=87988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157606: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:58:43.671 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305923219],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157607: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:58:43.673 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83720, cti_sequence_id=87989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83721, cti_sequence_id=87990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83722, cti_sequence_id=87991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83723, cti_sequence_id=87992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83724, cti_sequence_id=87993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83725, cti_sequence_id=87994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305966192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83726, cti_sequence_id=87995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83727, cti_sequence_id=87996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83728, cti_sequence_id=87997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157620: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:59:44.635 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575305984169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157621: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 09:59:44.636 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83729, cti_sequence_id=87998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83730, cti_sequence_id=87999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 09:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575305996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83731, cti_sequence_id=88000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:00.752 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306000752][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575306000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88001, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157627: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:00:00.753 -0700: %CCBU_EVENT_POOL-1-worker-75-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 10:00:00.752,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575306000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88001, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000157628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83732, cti_sequence_id=88002, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83733, cti_sequence_id=88003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83734, cti_sequence_id=88004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83735, cti_sequence_id=88005, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83736, cti_sequence_id=88006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:35.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:35.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83737, cti_sequence_id=88007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157638: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:00:44.783 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306044333],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157639: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:00:44.784 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83738, cti_sequence_id=88008, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83739, cti_sequence_id=88009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83740, cti_sequence_id=88010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83741, cti_sequence_id=88011, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83742, cti_sequence_id=88012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83743, cti_sequence_id=88013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83744, cti_sequence_id=88014, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83745, cti_sequence_id=88015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83746, cti_sequence_id=88016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83747, cti_sequence_id=88017, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157654: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:01:46.362 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306104834],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157655: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:01:46.363 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83748, cti_sequence_id=88018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83749, cti_sequence_id=88019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83750, cti_sequence_id=88020, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83751, cti_sequence_id=88021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306136969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83752, cti_sequence_id=88022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83753, cti_sequence_id=88023, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83754, cti_sequence_id=88024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:35.651 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:35.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83755, cti_sequence_id=88025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157668: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:02:45.623 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306165164],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157669: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:02:45.624 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83756, cti_sequence_id=88026, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83757, cti_sequence_id=88027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306176969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83758, cti_sequence_id=88028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83759, cti_sequence_id=88029, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83760, cti_sequence_id=88030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83761, cti_sequence_id=88031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83762, cti_sequence_id=88032, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83763, cti_sequence_id=88033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83764, cti_sequence_id=88034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157682: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:03:45.632 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306225166],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157683: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:03:45.633 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83765, cti_sequence_id=88035, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83766, cti_sequence_id=88036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83767, cti_sequence_id=88037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83768, cti_sequence_id=88038, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83769, cti_sequence_id=88039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83770, cti_sequence_id=88040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83771, cti_sequence_id=88041, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83772, cti_sequence_id=88042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:35.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:35.950 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83773, cti_sequence_id=88043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157698: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:04:46.028 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306285169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157699: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:04:46.029 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83774, cti_sequence_id=88044, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83775, cti_sequence_id=88045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83776, cti_sequence_id=88046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83777, cti_sequence_id=88047, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83778, cti_sequence_id=88048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83779, cti_sequence_id=88049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83780, cti_sequence_id=88050, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83781, cti_sequence_id=88051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83782, cti_sequence_id=88052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83783, cti_sequence_id=88053, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157714: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:05:46.630 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306346168],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157715: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:05:46.631 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83784, cti_sequence_id=88054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306356969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83785, cti_sequence_id=88055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83786, cti_sequence_id=88056, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306366978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83787, cti_sequence_id=88057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83788, cti_sequence_id=88058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83789, cti_sequence_id=88059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83790, cti_sequence_id=88060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:35.950 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:36.096 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83791, cti_sequence_id=88061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83792, cti_sequence_id=88062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83793, cti_sequence_id=88063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157731: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:06:47.612 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306407158],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157732: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:06:47.613 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83794, cti_sequence_id=88064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83795, cti_sequence_id=88065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83796, cti_sequence_id=88066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83797, cti_sequence_id=88067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83798, cti_sequence_id=88068, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83799, cti_sequence_id=88069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83800, cti_sequence_id=88070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83801, cti_sequence_id=88071, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83802, cti_sequence_id=88072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157745: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:07:47.625 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306467169],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157746: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:07:47.626 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83803, cti_sequence_id=88073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83804, cti_sequence_id=88074, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83805, cti_sequence_id=88075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83806, cti_sequence_id=88076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83807, cti_sequence_id=88077, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83808, cti_sequence_id=88078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:36.096 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:36.242 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83809, cti_sequence_id=88079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83810, cti_sequence_id=88080, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83811, cti_sequence_id=88081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157761: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:08:48.422 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306527969],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157762: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:08:48.423 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83812, cti_sequence_id=88082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83813, cti_sequence_id=88083, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306546972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83814, cti_sequence_id=88084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83815, cti_sequence_id=88085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83816, cti_sequence_id=88086, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83817, cti_sequence_id=88087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83818, cti_sequence_id=88088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83819, cti_sequence_id=88089, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83820, cti_sequence_id=88090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157775: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:09:48.576 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306588127],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157776: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:09:48.577 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83821, cti_sequence_id=88091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83822, cti_sequence_id=88092, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83823, cti_sequence_id=88093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83824, cti_sequence_id=88094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306626192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83825, cti_sequence_id=88095, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83826, cti_sequence_id=88096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:36.242 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:36.386 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83827, cti_sequence_id=88097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83828, cti_sequence_id=88098, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83829, cti_sequence_id=88099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157791: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:10:48.616 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306648158],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157792: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:10:48.618 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83830, cti_sequence_id=88100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83831, cti_sequence_id=88101, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83832, cti_sequence_id=88102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83833, cti_sequence_id=88103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83834, cti_sequence_id=88104, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83835, cti_sequence_id=88105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83836, cti_sequence_id=88106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83837, cti_sequence_id=88107, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83838, cti_sequence_id=88108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157805: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:11:50.002 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306708166],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157806: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:11:50.003 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83839, cti_sequence_id=88109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83840, cti_sequence_id=88110, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83841, cti_sequence_id=88111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83842, cti_sequence_id=88112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83843, cti_sequence_id=88113, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83844, cti_sequence_id=88114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:36.386 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:36.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83845, cti_sequence_id=88115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83846, cti_sequence_id=88116, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83847, cti_sequence_id=88117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157821: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:12:49.554 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306769102],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157822: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:12:49.555 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83848, cti_sequence_id=88118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83849, cti_sequence_id=88119, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83850, cti_sequence_id=88120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83851, cti_sequence_id=88121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83852, cti_sequence_id=88122, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83853, cti_sequence_id=88123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83854, cti_sequence_id=88124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83855, cti_sequence_id=88125, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83856, cti_sequence_id=88126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157835: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:13:49.615 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306829159],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157836: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:13:49.616 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:13:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306836972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83857, cti_sequence_id=88127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83858, cti_sequence_id=88128, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83859, cti_sequence_id=88129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83860, cti_sequence_id=88130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83861, cti_sequence_id=88131, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83862, cti_sequence_id=88132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:36.534 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:36.695 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83863, cti_sequence_id=88133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83864, cti_sequence_id=88134, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83865, cti_sequence_id=88135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157851: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:14:52.620 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306890122],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157852: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:14:52.621 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:14:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306896973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83866, cti_sequence_id=88136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83867, cti_sequence_id=88137, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83868, cti_sequence_id=88138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83869, cti_sequence_id=88139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83870, cti_sequence_id=88140, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83871, cti_sequence_id=88141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83872, cti_sequence_id=88142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83873, cti_sequence_id=88143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83874, cti_sequence_id=88144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157865: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:15:51.284 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575306950833],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157866: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:15:51.285 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83875, cti_sequence_id=88145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83876, cti_sequence_id=88146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83877, cti_sequence_id=88147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83878, cti_sequence_id=88148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83879, cti_sequence_id=88149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83880, cti_sequence_id=88150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:36.695 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:36.850 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575306996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83881, cti_sequence_id=88151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83882, cti_sequence_id=88152, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83883, cti_sequence_id=88153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157881: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:16:51.611 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575307011138],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157882: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:16:51.612 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:16:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83884, cti_sequence_id=88154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83885, cti_sequence_id=88155, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83886, cti_sequence_id=88156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83887, cti_sequence_id=88157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307046193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83888, cti_sequence_id=88158, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83889, cti_sequence_id=88159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83890, cti_sequence_id=88160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83891, cti_sequence_id=88161, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83892, cti_sequence_id=88162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157895: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:17:52.289 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575307071834],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157896: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:17:52.290 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83893, cti_sequence_id=88163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83894, cti_sequence_id=88164, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83895, cti_sequence_id=88165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83896, cti_sequence_id=88166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83897, cti_sequence_id=88167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83898, cti_sequence_id=88168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:36.850 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307116974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83899, cti_sequence_id=88169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:36.998 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83900, cti_sequence_id=88170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83901, cti_sequence_id=88171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157911: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:18:52.475 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575307132016],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157912: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:18:52.476 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000157913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83902, cti_sequence_id=88172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83903, cti_sequence_id=88173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83904, cti_sequence_id=88174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83905, cti_sequence_id=88175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83906, cti_sequence_id=88176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83907, cti_sequence_id=88177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83908, cti_sequence_id=88178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307186192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83909, cti_sequence_id=88179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83910, cti_sequence_id=88180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157925: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:19:52.618 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575307192167],  }][resource_name=/SystemInfo][usr=2474]: Request start 
0000157926: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:19:52.619 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000157927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83911, cti_sequence_id=88181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83912, cti_sequence_id=88182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83913, cti_sequence_id=88183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83914, cti_sequence_id=88184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83915, cti_sequence_id=88185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83916, cti_sequence_id=88186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83917, cti_sequence_id=88187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:36.999 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:37.144 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83918, cti_sequence_id=88188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83919, cti_sequence_id=88189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83920, cti_sequence_id=88190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83921, cti_sequence_id=88191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83922, cti_sequence_id=88192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83923, cti_sequence_id=88193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83924, cti_sequence_id=88194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83925, cti_sequence_id=88195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83926, cti_sequence_id=88196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83927, cti_sequence_id=88197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83928, cti_sequence_id=88198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83929, cti_sequence_id=88199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83930 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83930, cti_sequence_id=88200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83931, cti_sequence_id=88201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83932, cti_sequence_id=88202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157958: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.352 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2474@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006246: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.352 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006247: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.354 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2474@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006248: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.354 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2474/Queues]: Successfully found node with given Id 
0000006249: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2474/Queues][user_id=2474@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006250: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2474/ClientLog]: Successfully found node with given Id 
0000006251: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2474/ClientLog][user_id=2474@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000157959: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2474 into the expiry hash.]:  
0000157960: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2474@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000157961: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 10:22:17.356 -0700: %CCBU_Smack Listener Processor (1)-6-LOGOUT_ALREADY_SCHEDULED: %[agent_id=2474]: Presence driven logout has been previously scheduled for this agent 
0000157962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83933 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83933, cti_sequence_id=88203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83934, cti_sequence_id=88204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157965: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.911 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2475@bos-fin-nod-d01.rpega.com/1b77lvvemr][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006252: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.911 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006253: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.912 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2475@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006254: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.912 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2475/Queues]: Successfully found node with given Id 
0000006255: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.912 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2475/Queues][user_id=2475@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006256: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.912 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2475/ClientLog]: Successfully found node with given Id 
0000006257: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.913 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2475/ClientLog][user_id=2475@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000157966: 10.61.0.47: %[call-id []]% %[agent-id [2474, 2475]]% Dec 02 2019 10:22:35.913 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2475 into the expiry hash.]:  
0000157967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307356976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83935, cti_sequence_id=88205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:37.144 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000157969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:37.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000157970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83936, cti_sequence_id=88206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83937, cti_sequence_id=88207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:48.160 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2474]:  
0000157974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83938, cti_sequence_id=88208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:06.162 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2475]:  
0000157976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83939, cti_sequence_id=88209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83940, cti_sequence_id=88210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83941, cti_sequence_id=88211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157980: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:17.357 -0700: %CCBU_EVENT_POOL-1-worker-81-6-PRESENCE DRIVEN LOGOUT: %[agent_id=2474]: Performing CTI Logout on basis of the agents unavailable presence 
0000157981: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:17.357 -0700: %CCBU_EVENT_POOL-1-worker-81-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83942 , agentstate : 1, workmode : 0, reason code: 255, forceflag :1, agentcapacity: 0, agentext: 2974, agentid: 2474, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000157982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:17.359 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307397358][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=83942, cti_sequence_id=88212, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157983: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:17.359 -0700: %CCBU_EVENT_POOL-1-worker-81-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000157984: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:17.359 -0700: %CCBU_EVENT_POOL-1-worker-81-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2474 into the expiry hash.]:  
0000157985: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:17.359 -0700: %CCBU_EVENT_POOL-1-worker-81-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@5c6ea2][SEQ=[2474]]: Completed task 
0000157986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83943, cti_sequence_id=88213, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83944, cti_sequence_id=88214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157989: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:35.913 -0700: %CCBU_EVENT_POOL-1-worker-78-6-PRESENCE DRIVEN LOGOUT: %[agent_id=2475]: Performing CTI Logout on basis of the agents unavailable presence 
0000157990: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:35.914 -0700: %CCBU_EVENT_POOL-1-worker-78-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83945 , agentstate : 1, workmode : 0, reason code: 255, forceflag :1, agentcapacity: 0, agentext: 2975, agentid: 2475, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000157991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:35.915 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307415915][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=83945, cti_sequence_id=88215, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157992: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:35.915 -0700: %CCBU_EVENT_POOL-1-worker-78-6-AGENT_PRESENCE_MONITOR: %[message_string=add entry to cache from logout method]:  
0000157993: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:35.915 -0700: %CCBU_EVENT_POOL-1-worker-78-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2475 into the expiry hash.]:  
0000157994: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:23:35.915 -0700: %CCBU_EVENT_POOL-1-worker-78-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@1ab51f9][SEQ=[2475]]: Completed task 
0000157995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83946, cti_sequence_id=88216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83947 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000157997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83947, cti_sequence_id=88217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83948, cti_sequence_id=88218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000157999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:48.167 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2474]:  
0000158000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83949, cti_sequence_id=88219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:06.170 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2475]:  
0000158002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83950 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83950, cti_sequence_id=88220, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83951, cti_sequence_id=88221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83952, cti_sequence_id=88222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83953 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83953, cti_sequence_id=88223, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83954, cti_sequence_id=88224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307476969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83955, cti_sequence_id=88225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:37.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:37.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83956 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307486192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83956, cti_sequence_id=88226, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307486974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83957, cti_sequence_id=88227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83958, cti_sequence_id=88228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83959 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83959, cti_sequence_id=88229, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83960, cti_sequence_id=88230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83961, cti_sequence_id=88231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83962 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83962, cti_sequence_id=88232, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83963, cti_sequence_id=88233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83964, cti_sequence_id=88234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83965 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83965, cti_sequence_id=88235, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83966, cti_sequence_id=88236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83967, cti_sequence_id=88237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83968 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83968, cti_sequence_id=88238, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83969, cti_sequence_id=88239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83970, cti_sequence_id=88240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83971 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83971, cti_sequence_id=88241, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83972, cti_sequence_id=88242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83973, cti_sequence_id=88243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:37.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:37.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83974 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83974, cti_sequence_id=88244, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83975, cti_sequence_id=88245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83976, cti_sequence_id=88246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83977 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83977, cti_sequence_id=88247, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83978, cti_sequence_id=88248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83979, cti_sequence_id=88249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83980 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83980, cti_sequence_id=88250, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83981, cti_sequence_id=88251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83982, cti_sequence_id=88252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83983 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83983, cti_sequence_id=88253, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83984, cti_sequence_id=88254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83985, cti_sequence_id=88255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83986 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83986, cti_sequence_id=88256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83987, cti_sequence_id=88257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83988, cti_sequence_id=88258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83989 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83989, cti_sequence_id=88259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83990, cti_sequence_id=88260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83991, cti_sequence_id=88261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:37.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:37.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83992 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83992, cti_sequence_id=88262, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83993, cti_sequence_id=88263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83994, cti_sequence_id=88264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83995 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83995, cti_sequence_id=88265, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307746969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83996, cti_sequence_id=88266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83997, cti_sequence_id=88267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :83998 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=83998, cti_sequence_id=88268, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=83999, cti_sequence_id=88269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84000, cti_sequence_id=88270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84001 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84001, cti_sequence_id=88271, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84002, cti_sequence_id=88272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84003, cti_sequence_id=88273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:00.815 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307800815][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575307800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88274, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158081: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 10:30:00.816 -0700: %CCBU_EVENT_POOL-1-worker-79-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 10:30:00.815,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575307800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88274, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000158082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84004 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84004, cti_sequence_id=88275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84005, cti_sequence_id=88276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84006, cti_sequence_id=88277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84007 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84007, cti_sequence_id=88278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84008, cti_sequence_id=88279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84009, cti_sequence_id=88280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:37.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:37.891 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84010 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84010, cti_sequence_id=88281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84011, cti_sequence_id=88282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84012, cti_sequence_id=88283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84013 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84013, cti_sequence_id=88284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84014, cti_sequence_id=88285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84015, cti_sequence_id=88286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84016 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84016, cti_sequence_id=88287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84017, cti_sequence_id=88288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84018, cti_sequence_id=88289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84019 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84019, cti_sequence_id=88290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84020, cti_sequence_id=88291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84021, cti_sequence_id=88292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84022 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84022, cti_sequence_id=88293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84023, cti_sequence_id=88294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84024, cti_sequence_id=88295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84025 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84025, cti_sequence_id=88296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84026, cti_sequence_id=88297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84027, cti_sequence_id=88298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:37.892 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:38.040 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84028 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84028, cti_sequence_id=88299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84029, cti_sequence_id=88300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84030, cti_sequence_id=88301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84031 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84031, cti_sequence_id=88302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84032, cti_sequence_id=88303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575307996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84033, cti_sequence_id=88304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84034 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84034, cti_sequence_id=88305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84035, cti_sequence_id=88306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84036, cti_sequence_id=88307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84037 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84037, cti_sequence_id=88308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84038, cti_sequence_id=88309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84039, cti_sequence_id=88310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84040 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84040, cti_sequence_id=88311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84041, cti_sequence_id=88312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84042, cti_sequence_id=88313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84043 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84043, cti_sequence_id=88314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84044, cti_sequence_id=88315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84045, cti_sequence_id=88316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:38.041 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:38.186 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84046 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84046, cti_sequence_id=88317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84047, cti_sequence_id=88318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84048, cti_sequence_id=88319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84049 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84049, cti_sequence_id=88320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84050, cti_sequence_id=88321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84051, cti_sequence_id=88322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84052 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:26.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308126196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84052, cti_sequence_id=88323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308126969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84053, cti_sequence_id=88324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84054, cti_sequence_id=88325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84055 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84055, cti_sequence_id=88326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84056, cti_sequence_id=88327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84057, cti_sequence_id=88328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84058 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84058, cti_sequence_id=88329, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84059, cti_sequence_id=88330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84060, cti_sequence_id=88331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84061 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84061, cti_sequence_id=88332, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84062, cti_sequence_id=88333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84063, cti_sequence_id=88334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:38.186 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:38.328 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84064 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84064, cti_sequence_id=88335, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84065, cti_sequence_id=88336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84066, cti_sequence_id=88337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84067 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84067, cti_sequence_id=88338, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84068, cti_sequence_id=88339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84069, cti_sequence_id=88340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84070 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84070, cti_sequence_id=88341, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84071, cti_sequence_id=88342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84072, cti_sequence_id=88343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84073 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84073, cti_sequence_id=88344, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84074, cti_sequence_id=88345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84075, cti_sequence_id=88346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84076 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84076, cti_sequence_id=88347, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84077, cti_sequence_id=88348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84078, cti_sequence_id=88349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84079 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84079, cti_sequence_id=88350, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84080, cti_sequence_id=88351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84081, cti_sequence_id=88352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:38.329 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:38.476 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84082 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84082, cti_sequence_id=88353, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84083, cti_sequence_id=88354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:38:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84084, cti_sequence_id=88355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84085 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84085, cti_sequence_id=88356, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84086, cti_sequence_id=88357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84087, cti_sequence_id=88358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84088 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84088, cti_sequence_id=88359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84089, cti_sequence_id=88360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84090, cti_sequence_id=88361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84091 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84091, cti_sequence_id=88362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84092, cti_sequence_id=88363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84093, cti_sequence_id=88364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84094 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84094, cti_sequence_id=88365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84095, cti_sequence_id=88366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84096, cti_sequence_id=88367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84097 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84097, cti_sequence_id=88368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84098, cti_sequence_id=88369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84099, cti_sequence_id=88370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:38.476 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:38.626 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84100 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84100, cti_sequence_id=88371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84101, cti_sequence_id=88372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84102, cti_sequence_id=88373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84103 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84103, cti_sequence_id=88374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84104, cti_sequence_id=88375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84105, cti_sequence_id=88376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84106 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84106, cti_sequence_id=88377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84107, cti_sequence_id=88378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84108, cti_sequence_id=88379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84109 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84109, cti_sequence_id=88380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84110, cti_sequence_id=88381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84111, cti_sequence_id=88382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84112 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84112, cti_sequence_id=88383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84113, cti_sequence_id=88384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84114, cti_sequence_id=88385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84115 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84115, cti_sequence_id=88386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84116, cti_sequence_id=88387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84117, cti_sequence_id=88388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:38.627 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:38.771 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84118 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84118, cti_sequence_id=88389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84119, cti_sequence_id=88390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84120, cti_sequence_id=88391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84121 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84121, cti_sequence_id=88392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84122, cti_sequence_id=88393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84123, cti_sequence_id=88394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84124 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84124, cti_sequence_id=88395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84125, cti_sequence_id=88396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84126, cti_sequence_id=88397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84127 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84127, cti_sequence_id=88398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84128, cti_sequence_id=88399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84129, cti_sequence_id=88400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84130 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84130, cti_sequence_id=88401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84131, cti_sequence_id=88402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84132, cti_sequence_id=88403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84133 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308666196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84133, cti_sequence_id=88404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84134, cti_sequence_id=88405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308676972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84135, cti_sequence_id=88406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:38.772 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:38.941 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84136 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84136, cti_sequence_id=88407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84137, cti_sequence_id=88408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84138, cti_sequence_id=88409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84139 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84139, cti_sequence_id=88410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84140, cti_sequence_id=88411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84141, cti_sequence_id=88412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84142 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84142, cti_sequence_id=88413, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84143, cti_sequence_id=88414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84144, cti_sequence_id=88415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84145 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84145, cti_sequence_id=88416, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84146, cti_sequence_id=88417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84147, cti_sequence_id=88418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84148 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84148, cti_sequence_id=88419, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84149, cti_sequence_id=88420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84150, cti_sequence_id=88421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84151 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84151, cti_sequence_id=88422, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84152, cti_sequence_id=88423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84153, cti_sequence_id=88424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:38.942 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:39.087 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84154 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84154, cti_sequence_id=88425, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308806969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84155, cti_sequence_id=88426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84156, cti_sequence_id=88427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84157 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84157, cti_sequence_id=88428, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84158, cti_sequence_id=88429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84159, cti_sequence_id=88430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84160 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84160, cti_sequence_id=88431, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84161, cti_sequence_id=88432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84162, cti_sequence_id=88433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84163 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84163, cti_sequence_id=88434, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84164, cti_sequence_id=88435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84165, cti_sequence_id=88436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84166 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84166, cti_sequence_id=88437, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84167, cti_sequence_id=88438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84168, cti_sequence_id=88439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84169 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84169, cti_sequence_id=88440, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84170, cti_sequence_id=88441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84171, cti_sequence_id=88442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:39.087 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:39.232 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84172 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84172, cti_sequence_id=88443, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84173, cti_sequence_id=88444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:48:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308936969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84174, cti_sequence_id=88445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84175 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84175, cti_sequence_id=88446, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84176, cti_sequence_id=88447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84177, cti_sequence_id=88448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84178 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84178, cti_sequence_id=88449, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84179, cti_sequence_id=88450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84180, cti_sequence_id=88451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84181 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84181, cti_sequence_id=88452, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84182, cti_sequence_id=88453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575308996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84183, cti_sequence_id=88454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84184 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309006192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84184, cti_sequence_id=88455, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84185, cti_sequence_id=88456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84186, cti_sequence_id=88457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84187 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84187, cti_sequence_id=88458, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84188, cti_sequence_id=88459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84189, cti_sequence_id=88460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:39.232 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:39.376 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84190 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84190, cti_sequence_id=88461, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84191, cti_sequence_id=88462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84192, cti_sequence_id=88463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84193 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84193, cti_sequence_id=88464, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84194, cti_sequence_id=88465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84195, cti_sequence_id=88466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84196 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84196, cti_sequence_id=88467, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84197, cti_sequence_id=88468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84198, cti_sequence_id=88469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84199 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84199, cti_sequence_id=88470, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84200, cti_sequence_id=88471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84201, cti_sequence_id=88472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84202 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84202, cti_sequence_id=88473, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84203, cti_sequence_id=88474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84204, cti_sequence_id=88475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84205 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84205, cti_sequence_id=88476, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84206, cti_sequence_id=88477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84207, cti_sequence_id=88478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:39.376 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:39.525 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84208 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84208, cti_sequence_id=88479, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84209, cti_sequence_id=88480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84210, cti_sequence_id=88481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84211 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84211, cti_sequence_id=88482, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84212, cti_sequence_id=88483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84213, cti_sequence_id=88484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84214 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84214, cti_sequence_id=88485, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84215, cti_sequence_id=88486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84216, cti_sequence_id=88487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84217 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84217, cti_sequence_id=88488, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309226969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84218, cti_sequence_id=88489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84219, cti_sequence_id=88490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84220 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84220, cti_sequence_id=88491, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84221, cti_sequence_id=88492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84222, cti_sequence_id=88493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84223 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84223, cti_sequence_id=88494, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84224, cti_sequence_id=88495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84225, cti_sequence_id=88496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:39.525 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:39.674 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84226 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84226, cti_sequence_id=88497, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84227, cti_sequence_id=88498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309296969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84228, cti_sequence_id=88499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84229 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84229, cti_sequence_id=88500, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:06.990 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309306990][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84230, cti_sequence_id=88501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84231, cti_sequence_id=88502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84232 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84232, cti_sequence_id=88503, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84233, cti_sequence_id=88504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84234, cti_sequence_id=88505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84235 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309346192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84235, cti_sequence_id=88506, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84236, cti_sequence_id=88507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:55:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309356976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84237, cti_sequence_id=88508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84238 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309366192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84238, cti_sequence_id=88509, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84239, cti_sequence_id=88510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84240, cti_sequence_id=88511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84241 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:26.204 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309386203][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84241, cti_sequence_id=88512, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84242, cti_sequence_id=88513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84243, cti_sequence_id=88514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:39.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:39.818 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84244 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84244, cti_sequence_id=88515, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84245, cti_sequence_id=88516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84246, cti_sequence_id=88517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84247 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84247, cti_sequence_id=88518, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84248, cti_sequence_id=88519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309436978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84249, cti_sequence_id=88520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84250 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309446192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84250, cti_sequence_id=88521, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84251, cti_sequence_id=88522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84252, cti_sequence_id=88523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84253 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84253, cti_sequence_id=88524, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84254, cti_sequence_id=88525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:57:56.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309476981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84255, cti_sequence_id=88526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84256 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84256, cti_sequence_id=88527, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84257, cti_sequence_id=88528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84258, cti_sequence_id=88529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84259 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84259, cti_sequence_id=88530, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84260, cti_sequence_id=88531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84261, cti_sequence_id=88532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:39.818 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:39.973 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84262 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84262, cti_sequence_id=88533, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84263, cti_sequence_id=88534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84264, cti_sequence_id=88535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84265 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84265, cti_sequence_id=88536, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84266, cti_sequence_id=88537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84267, cti_sequence_id=88538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84268 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84268, cti_sequence_id=88539, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309566974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84269, cti_sequence_id=88540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84270, cti_sequence_id=88541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84271 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84271, cti_sequence_id=88542, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84272, cti_sequence_id=88543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 10:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84273, cti_sequence_id=88544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:00.874 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309600874][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575309600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88545, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158473: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 11:00:00.874 -0700: %CCBU_EVENT_POOL-1-worker-80-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 11:00:00.874,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575309600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88545, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000158474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84274 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84274, cti_sequence_id=88546, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84275, cti_sequence_id=88547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84276, cti_sequence_id=88548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84277 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84277, cti_sequence_id=88549, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309626976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84278, cti_sequence_id=88550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84279, cti_sequence_id=88551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:39.974 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:40.116 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84280 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84280, cti_sequence_id=88552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84281, cti_sequence_id=88553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:00:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309656972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84282, cti_sequence_id=88554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84283 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84283, cti_sequence_id=88555, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84284, cti_sequence_id=88556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84285, cti_sequence_id=88557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84286 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84286, cti_sequence_id=88558, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84287, cti_sequence_id=88559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309696973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84288, cti_sequence_id=88560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84289 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84289, cti_sequence_id=88561, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84290, cti_sequence_id=88562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84291, cti_sequence_id=88563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84292 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84292, cti_sequence_id=88564, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84293, cti_sequence_id=88565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309736969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84294, cti_sequence_id=88566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84295 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84295, cti_sequence_id=88567, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84296, cti_sequence_id=88568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309756972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84297, cti_sequence_id=88569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:40.116 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:40.266 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84298 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84298, cti_sequence_id=88570, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84299, cti_sequence_id=88571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:02:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84300, cti_sequence_id=88572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84301 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84301, cti_sequence_id=88573, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84302, cti_sequence_id=88574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84303, cti_sequence_id=88575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84304 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84304, cti_sequence_id=88576, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84305, cti_sequence_id=88577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84306, cti_sequence_id=88578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84307 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84307, cti_sequence_id=88579, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84308, cti_sequence_id=88580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84309, cti_sequence_id=88581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84310 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84310, cti_sequence_id=88582, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84311, cti_sequence_id=88583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84312, cti_sequence_id=88584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84313 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84313, cti_sequence_id=88585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309866983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84314, cti_sequence_id=88586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84315, cti_sequence_id=88587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:40.267 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:40.417 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84316 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84316, cti_sequence_id=88588, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84317, cti_sequence_id=88589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84318, cti_sequence_id=88590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84319 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84319, cti_sequence_id=88591, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84320, cti_sequence_id=88592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84321, cti_sequence_id=88593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84322 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84322, cti_sequence_id=88594, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309926971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84323, cti_sequence_id=88595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84324, cti_sequence_id=88596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84325 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84325, cti_sequence_id=88597, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84326, cti_sequence_id=88598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84327, cti_sequence_id=88599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84328 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84328, cti_sequence_id=88600, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84329, cti_sequence_id=88601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84330, cti_sequence_id=88602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84331 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84331, cti_sequence_id=88603, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84332, cti_sequence_id=88604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575309996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84333, cti_sequence_id=88605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:40.417 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:40.562 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84334 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84334, cti_sequence_id=88606, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310006973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84335, cti_sequence_id=88607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:06:56.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310016978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84336, cti_sequence_id=88608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84337 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84337, cti_sequence_id=88609, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84338, cti_sequence_id=88610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84339, cti_sequence_id=88611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84340 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84340, cti_sequence_id=88612, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84341, cti_sequence_id=88613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84342, cti_sequence_id=88614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84343 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84343, cti_sequence_id=88615, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84344, cti_sequence_id=88616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84345, cti_sequence_id=88617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84346 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84346, cti_sequence_id=88618, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310086975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84347, cti_sequence_id=88619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84348, cti_sequence_id=88620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84349 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84349, cti_sequence_id=88621, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84350, cti_sequence_id=88622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310116976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84351, cti_sequence_id=88623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:40.563 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:40.708 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84352 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84352, cti_sequence_id=88624, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84353, cti_sequence_id=88625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84354, cti_sequence_id=88626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84355 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84355, cti_sequence_id=88627, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310146969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84356, cti_sequence_id=88628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84357, cti_sequence_id=88629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84358 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84358, cti_sequence_id=88630, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84359, cti_sequence_id=88631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84360, cti_sequence_id=88632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84361 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84361, cti_sequence_id=88633, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84362, cti_sequence_id=88634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84363, cti_sequence_id=88635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84364 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84364, cti_sequence_id=88636, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84365, cti_sequence_id=88637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84366, cti_sequence_id=88638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84367 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84367, cti_sequence_id=88639, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310226975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84368, cti_sequence_id=88640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310236969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84369, cti_sequence_id=88641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:40.709 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:40.862 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84370 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84370, cti_sequence_id=88642, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84371, cti_sequence_id=88643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84372, cti_sequence_id=88644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84373 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84373, cti_sequence_id=88645, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84374, cti_sequence_id=88646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84375, cti_sequence_id=88647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84376 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84376, cti_sequence_id=88648, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84377, cti_sequence_id=88649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84378, cti_sequence_id=88650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84379 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84379, cti_sequence_id=88651, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84380, cti_sequence_id=88652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84381, cti_sequence_id=88653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84382 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84382, cti_sequence_id=88654, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84383, cti_sequence_id=88655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84384, cti_sequence_id=88656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84385 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84385, cti_sequence_id=88657, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84386, cti_sequence_id=88658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310356969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84387, cti_sequence_id=88659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:40.862 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:41.006 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84388 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84388, cti_sequence_id=88660, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:46.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310366977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84389, cti_sequence_id=88661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84390, cti_sequence_id=88662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84391 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84391, cti_sequence_id=88663, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84392, cti_sequence_id=88664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84393, cti_sequence_id=88665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84394 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84394, cti_sequence_id=88666, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84395, cti_sequence_id=88667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84396, cti_sequence_id=88668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84397 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84397, cti_sequence_id=88669, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84398, cti_sequence_id=88670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84399, cti_sequence_id=88671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84400 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84400, cti_sequence_id=88672, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84401, cti_sequence_id=88673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84402, cti_sequence_id=88674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84403 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84403, cti_sequence_id=88675, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310466972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84404, cti_sequence_id=88676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84405, cti_sequence_id=88677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:41.006 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:41.152 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84406 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84406, cti_sequence_id=88678, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84407, cti_sequence_id=88679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84408, cti_sequence_id=88680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84409 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84409, cti_sequence_id=88681, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310506969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84410, cti_sequence_id=88682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84411, cti_sequence_id=88683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84412 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84412, cti_sequence_id=88684, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84413, cti_sequence_id=88685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84414, cti_sequence_id=88686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84415 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84415, cti_sequence_id=88687, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84416, cti_sequence_id=88688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:15:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310556972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84417, cti_sequence_id=88689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84418 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84418, cti_sequence_id=88690, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84419, cti_sequence_id=88691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84420, cti_sequence_id=88692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84421 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84421, cti_sequence_id=88693, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84422, cti_sequence_id=88694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84423, cti_sequence_id=88695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:41.153 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:41.298 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84424 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84424, cti_sequence_id=88696, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84425, cti_sequence_id=88697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84426, cti_sequence_id=88698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84427 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84427, cti_sequence_id=88699, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84428, cti_sequence_id=88700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84429, cti_sequence_id=88701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84430 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84430, cti_sequence_id=88702, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84431, cti_sequence_id=88703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84432, cti_sequence_id=88704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84433 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84433, cti_sequence_id=88705, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84434, cti_sequence_id=88706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84435, cti_sequence_id=88707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84436 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84436, cti_sequence_id=88708, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84437, cti_sequence_id=88709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84438, cti_sequence_id=88710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84439 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84439, cti_sequence_id=88711, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84440, cti_sequence_id=88712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84441, cti_sequence_id=88713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:41.298 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:41.441 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84442 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84442, cti_sequence_id=88714, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84443, cti_sequence_id=88715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84444, cti_sequence_id=88716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84445 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84445, cti_sequence_id=88717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84446, cti_sequence_id=88718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84447, cti_sequence_id=88719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84448 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84448, cti_sequence_id=88720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84449, cti_sequence_id=88721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84450, cti_sequence_id=88722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84451 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84451, cti_sequence_id=88723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84452, cti_sequence_id=88724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:19:56.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310796979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84453, cti_sequence_id=88725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84454 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84454, cti_sequence_id=88726, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84455, cti_sequence_id=88727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84456, cti_sequence_id=88728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84457 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84457, cti_sequence_id=88729, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84458, cti_sequence_id=88730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84459, cti_sequence_id=88731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:41.441 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:41.589 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84460 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84460, cti_sequence_id=88732, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84461, cti_sequence_id=88733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84462, cti_sequence_id=88734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84463 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84463, cti_sequence_id=88735, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84464, cti_sequence_id=88736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84465, cti_sequence_id=88737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84466 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84466, cti_sequence_id=88738, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84467, cti_sequence_id=88739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84468, cti_sequence_id=88740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84469 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84469, cti_sequence_id=88741, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84470, cti_sequence_id=88742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84471, cti_sequence_id=88743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84472 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84472, cti_sequence_id=88744, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84473, cti_sequence_id=88745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84474, cti_sequence_id=88746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84475 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84475, cti_sequence_id=88747, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84476, cti_sequence_id=88748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84477, cti_sequence_id=88749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:41.589 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:41.733 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84478 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84478, cti_sequence_id=88750, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84479, cti_sequence_id=88751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84480, cti_sequence_id=88752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84481 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84481, cti_sequence_id=88753, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84482, cti_sequence_id=88754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575310996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84483, cti_sequence_id=88755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84484 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84484, cti_sequence_id=88756, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84485, cti_sequence_id=88757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84486, cti_sequence_id=88758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84487 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84487, cti_sequence_id=88759, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84488, cti_sequence_id=88760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84489, cti_sequence_id=88761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84490 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84490, cti_sequence_id=88762, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84491, cti_sequence_id=88763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84492, cti_sequence_id=88764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84493 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84493, cti_sequence_id=88765, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84494, cti_sequence_id=88766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84495, cti_sequence_id=88767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:41.733 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:41.883 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84496 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84496, cti_sequence_id=88768, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84497, cti_sequence_id=88769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84498, cti_sequence_id=88770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84499 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84499, cti_sequence_id=88771, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84500, cti_sequence_id=88772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84501, cti_sequence_id=88773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84502 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84502, cti_sequence_id=88774, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84503, cti_sequence_id=88775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84504, cti_sequence_id=88776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84505 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311146194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84505, cti_sequence_id=88777, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84506, cti_sequence_id=88778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84507, cti_sequence_id=88779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84508 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84508, cti_sequence_id=88780, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84509, cti_sequence_id=88781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84510, cti_sequence_id=88782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84511 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84511, cti_sequence_id=88783, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84512, cti_sequence_id=88784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84513, cti_sequence_id=88785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:41.883 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:42.031 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84514 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84514, cti_sequence_id=88786, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84515, cti_sequence_id=88787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84516, cti_sequence_id=88788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84517 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84517, cti_sequence_id=88789, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84518, cti_sequence_id=88790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84519, cti_sequence_id=88791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84520 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84520, cti_sequence_id=88792, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84521, cti_sequence_id=88793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84522, cti_sequence_id=88794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84523 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84523, cti_sequence_id=88795, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84524, cti_sequence_id=88796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84525, cti_sequence_id=88797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84526 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84526, cti_sequence_id=88798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84527, cti_sequence_id=88799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84528, cti_sequence_id=88800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84529 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84529, cti_sequence_id=88801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84530, cti_sequence_id=88802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84531, cti_sequence_id=88803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:42.031 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:42.176 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84532 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84532, cti_sequence_id=88804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84533, cti_sequence_id=88805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84534, cti_sequence_id=88806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84535 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84535, cti_sequence_id=88807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84536, cti_sequence_id=88808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84537, cti_sequence_id=88809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84538 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84538, cti_sequence_id=88810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311366972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84539, cti_sequence_id=88811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84540, cti_sequence_id=88812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84541 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84541, cti_sequence_id=88813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84542, cti_sequence_id=88814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84543, cti_sequence_id=88815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:01.041 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311401040][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575311400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88816, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158865: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 11:30:01.041 -0700: %CCBU_EVENT_POOL-1-worker-85-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 11:30:01.040,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575311400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=88816, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000158866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84544 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84544, cti_sequence_id=88817, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84545, cti_sequence_id=88818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84546, cti_sequence_id=88819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84547 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84547, cti_sequence_id=88820, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84548, cti_sequence_id=88821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84549, cti_sequence_id=88822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:42.177 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:42.322 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84550 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84550, cti_sequence_id=88823, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84551, cti_sequence_id=88824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84552, cti_sequence_id=88825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84553 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84553, cti_sequence_id=88826, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84554, cti_sequence_id=88827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84555, cti_sequence_id=88828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84556 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84556, cti_sequence_id=88829, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84557, cti_sequence_id=88830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84558, cti_sequence_id=88831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84559 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84559, cti_sequence_id=88832, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84560, cti_sequence_id=88833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84561, cti_sequence_id=88834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84562 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84562, cti_sequence_id=88835, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84563, cti_sequence_id=88836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84564, cti_sequence_id=88837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84565 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84565, cti_sequence_id=88838, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84566, cti_sequence_id=88839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84567, cti_sequence_id=88840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:42.323 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:42.467 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84568 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84568, cti_sequence_id=88841, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84569, cti_sequence_id=88842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84570, cti_sequence_id=88843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84571 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84571, cti_sequence_id=88844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84572, cti_sequence_id=88845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84573, cti_sequence_id=88846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84574 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84574, cti_sequence_id=88847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84575, cti_sequence_id=88848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84576, cti_sequence_id=88849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84577 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84577, cti_sequence_id=88850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311626972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84578, cti_sequence_id=88851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84579, cti_sequence_id=88852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84580 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84580, cti_sequence_id=88853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311646969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84581, cti_sequence_id=88854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84582, cti_sequence_id=88855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84583 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84583, cti_sequence_id=88856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84584, cti_sequence_id=88857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84585, cti_sequence_id=88858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:42.467 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:42.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84586 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84586, cti_sequence_id=88859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84587, cti_sequence_id=88860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84588, cti_sequence_id=88861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84589 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311706194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84589, cti_sequence_id=88862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311706976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84590, cti_sequence_id=88863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84591, cti_sequence_id=88864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84592 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84592, cti_sequence_id=88865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84593, cti_sequence_id=88866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84594, cti_sequence_id=88867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84595 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84595, cti_sequence_id=88868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84596, cti_sequence_id=88869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84597, cti_sequence_id=88870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84598 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84598, cti_sequence_id=88871, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84599, cti_sequence_id=88872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311776974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84600, cti_sequence_id=88873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84601 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84601, cti_sequence_id=88874, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311786978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84602, cti_sequence_id=88875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84603, cti_sequence_id=88876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:42.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:42.759 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84604 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84604, cti_sequence_id=88877, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84605, cti_sequence_id=88878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84606, cti_sequence_id=88879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84607 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84607, cti_sequence_id=88880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84608, cti_sequence_id=88881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311836969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84609, cti_sequence_id=88882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84610 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84610, cti_sequence_id=88883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84611, cti_sequence_id=88884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84612, cti_sequence_id=88885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84613 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311866193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84613, cti_sequence_id=88886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84614, cti_sequence_id=88887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84615, cti_sequence_id=88888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84616 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84616, cti_sequence_id=88889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84617, cti_sequence_id=88890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84618, cti_sequence_id=88891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84619 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84619, cti_sequence_id=88892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84620, cti_sequence_id=88893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84621, cti_sequence_id=88894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:42.759 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000158979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:42.913 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000158980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84622 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84622, cti_sequence_id=88895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84623, cti_sequence_id=88896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:38:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84624, cti_sequence_id=88897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84625 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84625, cti_sequence_id=88898, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84626, cti_sequence_id=88899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311956975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84627, cti_sequence_id=88900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84628 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84628, cti_sequence_id=88901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84629, cti_sequence_id=88902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84630, cti_sequence_id=88903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84631 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84631, cti_sequence_id=88904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84632, cti_sequence_id=88905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575311996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84633, cti_sequence_id=88906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84634 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000158997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84634, cti_sequence_id=88907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84635, cti_sequence_id=88908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000158999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312016977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84636, cti_sequence_id=88909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84637 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84637, cti_sequence_id=88910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84638, cti_sequence_id=88911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84639, cti_sequence_id=88912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:42.913 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:43.060 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84640 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84640, cti_sequence_id=88913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84641, cti_sequence_id=88914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:40:56.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312056981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84642, cti_sequence_id=88915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84643 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84643, cti_sequence_id=88916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84644, cti_sequence_id=88917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84645, cti_sequence_id=88918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84646 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84646, cti_sequence_id=88919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84647, cti_sequence_id=88920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84648, cti_sequence_id=88921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84649 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84649, cti_sequence_id=88922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84650, cti_sequence_id=88923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:41:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312116973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84651, cti_sequence_id=88924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84652 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84652, cti_sequence_id=88925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84653, cti_sequence_id=88926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84654, cti_sequence_id=88927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84655 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84655, cti_sequence_id=88928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84656, cti_sequence_id=88929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84657, cti_sequence_id=88930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:43.061 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:43.227 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84658 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84658, cti_sequence_id=88931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84659, cti_sequence_id=88932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84660, cti_sequence_id=88933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84661 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84661, cti_sequence_id=88934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84662, cti_sequence_id=88935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84663, cti_sequence_id=88936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84664 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84664, cti_sequence_id=88937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84665, cti_sequence_id=88938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84666, cti_sequence_id=88939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84667 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84667, cti_sequence_id=88940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84668, cti_sequence_id=88941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:43:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84669, cti_sequence_id=88942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84670 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84670, cti_sequence_id=88943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84671, cti_sequence_id=88944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84672, cti_sequence_id=88945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84673 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84673, cti_sequence_id=88946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84674, cti_sequence_id=88947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84675, cti_sequence_id=88948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:43.227 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:43.373 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84676 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84676, cti_sequence_id=88949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84677, cti_sequence_id=88950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84678, cti_sequence_id=88951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84679 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84679, cti_sequence_id=88952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84680, cti_sequence_id=88953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84681, cti_sequence_id=88954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84682 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84682, cti_sequence_id=88955, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84683, cti_sequence_id=88956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84684, cti_sequence_id=88957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84685 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84685, cti_sequence_id=88958, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84686, cti_sequence_id=88959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84687, cti_sequence_id=88960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84688 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84688, cti_sequence_id=88961, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84689, cti_sequence_id=88962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84690, cti_sequence_id=88963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84691 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84691, cti_sequence_id=88964, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84692, cti_sequence_id=88965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84693, cti_sequence_id=88966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:43.373 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:43.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84694 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84694, cti_sequence_id=88967, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84695, cti_sequence_id=88968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84696, cti_sequence_id=88969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84697 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84697, cti_sequence_id=88970, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84698, cti_sequence_id=88971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84699, cti_sequence_id=88972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84700 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84700, cti_sequence_id=88973, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84701, cti_sequence_id=88974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84702, cti_sequence_id=88975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84703 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84703, cti_sequence_id=88976, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84704, cti_sequence_id=88977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84705, cti_sequence_id=88978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84706 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84706, cti_sequence_id=88979, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84707, cti_sequence_id=88980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84708, cti_sequence_id=88981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84709 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84709, cti_sequence_id=88982, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84710, cti_sequence_id=88983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84711, cti_sequence_id=88984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:43.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:43.673 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84712 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84712, cti_sequence_id=88985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312526974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84713, cti_sequence_id=88986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84714, cti_sequence_id=88987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84715 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84715, cti_sequence_id=88988, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84716, cti_sequence_id=88989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84717, cti_sequence_id=88990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84718 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84718, cti_sequence_id=88991, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84719, cti_sequence_id=88992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312576969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84720, cti_sequence_id=88993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84721 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84721, cti_sequence_id=88994, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84722, cti_sequence_id=88995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84723, cti_sequence_id=88996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84724 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84724, cti_sequence_id=88997, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84725, cti_sequence_id=88998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84726, cti_sequence_id=88999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84727 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84727, cti_sequence_id=89000, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84728, cti_sequence_id=89001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84729, cti_sequence_id=89002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:43.673 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:43.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84730 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84730, cti_sequence_id=89003, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84731, cti_sequence_id=89004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84732, cti_sequence_id=89005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84733 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84733, cti_sequence_id=89006, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84734, cti_sequence_id=89007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:16.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312676984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84735, cti_sequence_id=89008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84736 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84736, cti_sequence_id=89009, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84737, cti_sequence_id=89010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84738, cti_sequence_id=89011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84739 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84739, cti_sequence_id=89012, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84740, cti_sequence_id=89013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84741, cti_sequence_id=89014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84742 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84742, cti_sequence_id=89015, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312726969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84743, cti_sequence_id=89016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:16.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312736983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84744, cti_sequence_id=89017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84745 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84745, cti_sequence_id=89018, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84746, cti_sequence_id=89019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84747, cti_sequence_id=89020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:43.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:43.997 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84748 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84748, cti_sequence_id=89021, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:46.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312766984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84749, cti_sequence_id=89022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:52:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84750, cti_sequence_id=89023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84751 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84751, cti_sequence_id=89024, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84752, cti_sequence_id=89025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84753, cti_sequence_id=89026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84754 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84754, cti_sequence_id=89027, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84755, cti_sequence_id=89028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312816974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84756, cti_sequence_id=89029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84757 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84757, cti_sequence_id=89030, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84758, cti_sequence_id=89031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:53:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84759, cti_sequence_id=89032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84760 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84760, cti_sequence_id=89033, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84761, cti_sequence_id=89034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84762, cti_sequence_id=89035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84763 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84763, cti_sequence_id=89036, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312866974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84764, cti_sequence_id=89037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84765, cti_sequence_id=89038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:43.997 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:44.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84766 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84766, cti_sequence_id=89039, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84767, cti_sequence_id=89040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84768, cti_sequence_id=89041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84769 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84769, cti_sequence_id=89042, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84770, cti_sequence_id=89043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84771, cti_sequence_id=89044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84772 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84772, cti_sequence_id=89045, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84773, cti_sequence_id=89046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84774, cti_sequence_id=89047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84775 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84775, cti_sequence_id=89048, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312946975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84776, cti_sequence_id=89049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84777, cti_sequence_id=89050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84778 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84778, cti_sequence_id=89051, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84779, cti_sequence_id=89052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84780, cti_sequence_id=89053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84781 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84781, cti_sequence_id=89054, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84782, cti_sequence_id=89055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575312996973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84783, cti_sequence_id=89056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:44.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:44.322 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84784 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84784, cti_sequence_id=89057, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84785, cti_sequence_id=89058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:56:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313016976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84786, cti_sequence_id=89059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84787 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84787, cti_sequence_id=89060, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84788, cti_sequence_id=89061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84789, cti_sequence_id=89062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84790 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84790, cti_sequence_id=89063, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84791, cti_sequence_id=89064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84792, cti_sequence_id=89065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84793 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84793, cti_sequence_id=89066, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84794, cti_sequence_id=89067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84795, cti_sequence_id=89068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84796 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84796, cti_sequence_id=89069, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84797, cti_sequence_id=89070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84798, cti_sequence_id=89071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84799 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84799, cti_sequence_id=89072, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84800, cti_sequence_id=89073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84801, cti_sequence_id=89074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:44.322 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:44.471 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84802 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84802, cti_sequence_id=89075, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84803, cti_sequence_id=89076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84804, cti_sequence_id=89077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84805 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84805, cti_sequence_id=89078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84806, cti_sequence_id=89079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84807, cti_sequence_id=89080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84808 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84808, cti_sequence_id=89081, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84809, cti_sequence_id=89082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84810, cti_sequence_id=89083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84811 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84811, cti_sequence_id=89084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84812, cti_sequence_id=89085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 11:59:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84813, cti_sequence_id=89086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:01.313 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313201313][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575313200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89087, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159257: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 12:00:01.313 -0700: %CCBU_EVENT_POOL-1-worker-77-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 12:00:01.313,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575313200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89087, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000159258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84814 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84814, cti_sequence_id=89088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84815, cti_sequence_id=89089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84816, cti_sequence_id=89090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84817 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84817, cti_sequence_id=89091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313226972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84818, cti_sequence_id=89092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84819, cti_sequence_id=89093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:44.471 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:44.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84820 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84820, cti_sequence_id=89094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84821, cti_sequence_id=89095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84822, cti_sequence_id=89096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84823 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84823, cti_sequence_id=89097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84824, cti_sequence_id=89098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84825, cti_sequence_id=89099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84826 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84826, cti_sequence_id=89100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84827, cti_sequence_id=89101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84828, cti_sequence_id=89102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84829 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84829, cti_sequence_id=89103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84830, cti_sequence_id=89104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84831, cti_sequence_id=89105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84832 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84832, cti_sequence_id=89106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84833, cti_sequence_id=89107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84834, cti_sequence_id=89108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84835 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84835, cti_sequence_id=89109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84836, cti_sequence_id=89110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84837, cti_sequence_id=89111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:44.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:44.765 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84838 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84838, cti_sequence_id=89112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84839, cti_sequence_id=89113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84840, cti_sequence_id=89114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84841 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84841, cti_sequence_id=89115, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84842, cti_sequence_id=89116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84843, cti_sequence_id=89117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84844 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84844, cti_sequence_id=89118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313406969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84845, cti_sequence_id=89119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84846, cti_sequence_id=89120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84847 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84847, cti_sequence_id=89121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84848, cti_sequence_id=89122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84849, cti_sequence_id=89123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84850 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84850, cti_sequence_id=89124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313446976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84851, cti_sequence_id=89125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:16.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313456983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84852, cti_sequence_id=89126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84853 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84853, cti_sequence_id=89127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84854, cti_sequence_id=89128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313476976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84855, cti_sequence_id=89129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:44.766 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:44.921 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84856 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84856, cti_sequence_id=89130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84857, cti_sequence_id=89131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:04:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84858, cti_sequence_id=89132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84859 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313506192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84859, cti_sequence_id=89133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313506974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84860, cti_sequence_id=89134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84861, cti_sequence_id=89135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84862 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84862, cti_sequence_id=89136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313526972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84863, cti_sequence_id=89137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:36.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313536980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84864, cti_sequence_id=89138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84865 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84865, cti_sequence_id=89139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84866, cti_sequence_id=89140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:05:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313556973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84867, cti_sequence_id=89141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84868, cti_sequence_id=89142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84869, cti_sequence_id=89143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:16.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313576978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84870, cti_sequence_id=89144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84871 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84871, cti_sequence_id=89145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84872, cti_sequence_id=89146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84873, cti_sequence_id=89147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:44.921 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:45.070 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84874 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84874, cti_sequence_id=89148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:46.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313606981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84875, cti_sequence_id=89149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84876, cti_sequence_id=89150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84877 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84877, cti_sequence_id=89151, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84878, cti_sequence_id=89152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84879, cti_sequence_id=89153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84880, cti_sequence_id=89154, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84881, cti_sequence_id=89155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84882, cti_sequence_id=89156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84883, cti_sequence_id=89157, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84884, cti_sequence_id=89158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84885, cti_sequence_id=89159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84886 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84886, cti_sequence_id=89160, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84887, cti_sequence_id=89161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313696974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84888, cti_sequence_id=89162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84889 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84889, cti_sequence_id=89163, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:26.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313706980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84890, cti_sequence_id=89164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:36.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313716988][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84891, cti_sequence_id=89165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:45.070 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:45.216 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84892 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84892, cti_sequence_id=89166, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84893, cti_sequence_id=89167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:08:56.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313736983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84894, cti_sequence_id=89168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84895 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84895, cti_sequence_id=89169, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84896, cti_sequence_id=89170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84897, cti_sequence_id=89171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84898 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84898, cti_sequence_id=89172, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313766971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84899, cti_sequence_id=89173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84900, cti_sequence_id=89174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84901, cti_sequence_id=89175, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313786974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84902, cti_sequence_id=89176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:09:56.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313796983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84903, cti_sequence_id=89177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84904 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84904, cti_sequence_id=89178, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84905, cti_sequence_id=89179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:16.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313816986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84906, cti_sequence_id=89180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84907 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84907, cti_sequence_id=89181, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84908, cti_sequence_id=89182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:36.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313836981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84909, cti_sequence_id=89183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:45.217 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:45.360 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84910 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84910, cti_sequence_id=89184, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313846974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84911, cti_sequence_id=89185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84912, cti_sequence_id=89186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84913 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84913, cti_sequence_id=89187, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313866975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84914, cti_sequence_id=89188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313876974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84915, cti_sequence_id=89189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84916, cti_sequence_id=89190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:26.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313886980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84917, cti_sequence_id=89191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:36.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313896982][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84918, cti_sequence_id=89192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84919, cti_sequence_id=89193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84920, cti_sequence_id=89194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:11:56.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313916980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84921, cti_sequence_id=89195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84922, cti_sequence_id=89196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313926973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84923, cti_sequence_id=89197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313936969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84924, cti_sequence_id=89198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84925, cti_sequence_id=89199, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:26.985 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313946985][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84926, cti_sequence_id=89200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84927, cti_sequence_id=89201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:45.360 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:45.513 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84928 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:46.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313966197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84928, cti_sequence_id=89202, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84929, cti_sequence_id=89203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84930, cti_sequence_id=89204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84931, cti_sequence_id=89205, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313986974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84932, cti_sequence_id=89206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575313996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84933, cti_sequence_id=89207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84934 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84934, cti_sequence_id=89208, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:26.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314006984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84935, cti_sequence_id=89209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84936, cti_sequence_id=89210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84937 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84937, cti_sequence_id=89211, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84938, cti_sequence_id=89212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84939, cti_sequence_id=89213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84940 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84940, cti_sequence_id=89214, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84941, cti_sequence_id=89215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:16.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314056980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84942, cti_sequence_id=89216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84943, cti_sequence_id=89217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84944, cti_sequence_id=89218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84945, cti_sequence_id=89219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:45.513 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:45.661 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84946 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84946, cti_sequence_id=89220, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84947, cti_sequence_id=89221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:14:56.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314096979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84948, cti_sequence_id=89222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84949 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84949, cti_sequence_id=89223, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84950, cti_sequence_id=89224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314116973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84951, cti_sequence_id=89225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84952 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84952, cti_sequence_id=89226, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314126976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84953, cti_sequence_id=89227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:36.990 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314136990][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84954, cti_sequence_id=89228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84955 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84955, cti_sequence_id=89229, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84956, cti_sequence_id=89230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:15:56.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314156979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84957, cti_sequence_id=89231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84958 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84958, cti_sequence_id=89232, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314166973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84959, cti_sequence_id=89233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84960, cti_sequence_id=89234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84961 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84961, cti_sequence_id=89235, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:26.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314186986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84962, cti_sequence_id=89236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84963, cti_sequence_id=89237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:45.662 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:45.809 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84964 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84964, cti_sequence_id=89238, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84965, cti_sequence_id=89239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:16:56.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314216987][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84966, cti_sequence_id=89240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84967 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84967, cti_sequence_id=89241, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84968, cti_sequence_id=89242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:16.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314236975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84969, cti_sequence_id=89243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84970 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84970, cti_sequence_id=89244, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314246976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84971, cti_sequence_id=89245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84972, cti_sequence_id=89246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84973 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84973, cti_sequence_id=89247, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:46.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314266986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84974, cti_sequence_id=89248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84975, cti_sequence_id=89249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84976 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84976, cti_sequence_id=89250, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84977, cti_sequence_id=89251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84978, cti_sequence_id=89252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84979 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84979, cti_sequence_id=89253, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314306983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84980, cti_sequence_id=89254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84981, cti_sequence_id=89255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:45.809 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:45.951 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84982 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84982, cti_sequence_id=89256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:46.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314326983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84983, cti_sequence_id=89257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:18:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314336972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84984, cti_sequence_id=89258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84985 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84985, cti_sequence_id=89259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84986, cti_sequence_id=89260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84987, cti_sequence_id=89261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84988 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84988, cti_sequence_id=89262, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314366978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84989, cti_sequence_id=89263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84990, cti_sequence_id=89264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84991 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84991, cti_sequence_id=89265, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314386972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84992, cti_sequence_id=89266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84993, cti_sequence_id=89267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84994 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84994, cti_sequence_id=89268, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84995, cti_sequence_id=89269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84996, cti_sequence_id=89270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :84997 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=84997, cti_sequence_id=89271, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84998, cti_sequence_id=89272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=84999, cti_sequence_id=89273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:45.952 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:46.099 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85000 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85000, cti_sequence_id=89274, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85001, cti_sequence_id=89275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85002, cti_sequence_id=89276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85003 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85003, cti_sequence_id=89277, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85004, cti_sequence_id=89278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85005, cti_sequence_id=89279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85006 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85006, cti_sequence_id=89280, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85007, cti_sequence_id=89281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85008, cti_sequence_id=89282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85009, cti_sequence_id=89283, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85010, cti_sequence_id=89284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85011, cti_sequence_id=89285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85012, cti_sequence_id=89286, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314526969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85013, cti_sequence_id=89287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85014, cti_sequence_id=89288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85015, cti_sequence_id=89289, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85016, cti_sequence_id=89290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85017, cti_sequence_id=89291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:46.099 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85018, cti_sequence_id=89292, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:46.243 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85019, cti_sequence_id=89293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85020, cti_sequence_id=89294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85021 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85021, cti_sequence_id=89295, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85022, cti_sequence_id=89296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85023, cti_sequence_id=89297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85024 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85024, cti_sequence_id=89298, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314606972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85025, cti_sequence_id=89299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85026, cti_sequence_id=89300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85027 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85027, cti_sequence_id=89301, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85028, cti_sequence_id=89302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85029, cti_sequence_id=89303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85030 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85030, cti_sequence_id=89304, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85031, cti_sequence_id=89305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85032, cti_sequence_id=89306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85033 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85033, cti_sequence_id=89307, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85034, cti_sequence_id=89308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85035, cti_sequence_id=89309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85036 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85036, cti_sequence_id=89310, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:46.244 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:46.392 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85037, cti_sequence_id=89311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:24:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314696972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85038, cti_sequence_id=89312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314706193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85039, cti_sequence_id=89313, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:06.997 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314706997][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85040, cti_sequence_id=89314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:16.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314716980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85041, cti_sequence_id=89315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314726193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85042, cti_sequence_id=89316, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85043, cti_sequence_id=89317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314736969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85044, cti_sequence_id=89318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85045, cti_sequence_id=89319, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85046, cti_sequence_id=89320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314756969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85047, cti_sequence_id=89321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85048 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85048, cti_sequence_id=89322, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85049, cti_sequence_id=89323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314776969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85050, cti_sequence_id=89324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85051 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85051, cti_sequence_id=89325, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85052, cti_sequence_id=89326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314796969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85053, cti_sequence_id=89327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85054, cti_sequence_id=89328, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:46.393 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:46.540 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85055, cti_sequence_id=89329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85056, cti_sequence_id=89330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85057, cti_sequence_id=89331, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85058, cti_sequence_id=89332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85059, cti_sequence_id=89333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85060, cti_sequence_id=89334, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314846975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85061, cti_sequence_id=89335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85062, cti_sequence_id=89336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85063, cti_sequence_id=89337, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85064, cti_sequence_id=89338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85065, cti_sequence_id=89339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85066 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85066, cti_sequence_id=89340, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85067, cti_sequence_id=89341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314896969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85068, cti_sequence_id=89342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85069 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85069, cti_sequence_id=89343, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85070, cti_sequence_id=89344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85071, cti_sequence_id=89345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85072, cti_sequence_id=89346, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:46.540 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:46.704 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85073, cti_sequence_id=89347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85074, cti_sequence_id=89348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85075 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85075, cti_sequence_id=89349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314946969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85076, cti_sequence_id=89350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85077, cti_sequence_id=89351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85078 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85078, cti_sequence_id=89352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85079, cti_sequence_id=89353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85080, cti_sequence_id=89354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85081 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85081, cti_sequence_id=89355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85082, cti_sequence_id=89356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575314996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85083, cti_sequence_id=89357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:01.317 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315001317][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575315000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89358, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159649: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 12:30:01.318 -0700: %CCBU_EVENT_POOL-1-worker-82-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 12:30:01.317,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575315000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89358, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000159650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85084 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85084, cti_sequence_id=89359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85085, cti_sequence_id=89360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85086, cti_sequence_id=89361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85087 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85087, cti_sequence_id=89362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85088, cti_sequence_id=89363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85089, cti_sequence_id=89364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85090 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85090, cti_sequence_id=89365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:46.705 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:46.851 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:46.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315046978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85091, cti_sequence_id=89366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:30:56.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315056988][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85092, cti_sequence_id=89367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85093 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85093, cti_sequence_id=89368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:06.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315066978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85094, cti_sequence_id=89369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315076973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85095, cti_sequence_id=89370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85096 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85096, cti_sequence_id=89371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85097, cti_sequence_id=89372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:36.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315096982][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85098, cti_sequence_id=89373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85099 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85099, cti_sequence_id=89374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:46.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315106978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85100, cti_sequence_id=89375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85101, cti_sequence_id=89376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85102 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85102, cti_sequence_id=89377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85103, cti_sequence_id=89378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315136969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85104, cti_sequence_id=89379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85105 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315146192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85105, cti_sequence_id=89380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85106, cti_sequence_id=89381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85107, cti_sequence_id=89382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85108 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85108, cti_sequence_id=89383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:46.851 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85109, cti_sequence_id=89384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:46.996 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85110, cti_sequence_id=89385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85111 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85111, cti_sequence_id=89386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85112, cti_sequence_id=89387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85113, cti_sequence_id=89388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85114 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85114, cti_sequence_id=89389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85115, cti_sequence_id=89390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85116, cti_sequence_id=89391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85117 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85117, cti_sequence_id=89392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85118, cti_sequence_id=89393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85119, cti_sequence_id=89394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85120 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85120, cti_sequence_id=89395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315246973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85121, cti_sequence_id=89396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85122, cti_sequence_id=89397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85123 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85123, cti_sequence_id=89398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85124, cti_sequence_id=89399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85125, cti_sequence_id=89400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85126 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85126, cti_sequence_id=89401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85127, cti_sequence_id=89402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:46.996 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:47.161 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85128, cti_sequence_id=89403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85129 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85129, cti_sequence_id=89404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85130, cti_sequence_id=89405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85131, cti_sequence_id=89406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85132 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85132, cti_sequence_id=89407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85133, cti_sequence_id=89408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85134, cti_sequence_id=89409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85135 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85135, cti_sequence_id=89410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315346969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85136, cti_sequence_id=89411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85137, cti_sequence_id=89412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85138 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85138, cti_sequence_id=89413, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85139, cti_sequence_id=89414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85140, cti_sequence_id=89415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85141 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85141, cti_sequence_id=89416, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85142, cti_sequence_id=89417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85143, cti_sequence_id=89418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85144 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85144, cti_sequence_id=89419, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85145, cti_sequence_id=89420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:47.161 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:47.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85146, cti_sequence_id=89421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85147 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85147, cti_sequence_id=89422, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85148, cti_sequence_id=89423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85149, cti_sequence_id=89424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85150 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85150, cti_sequence_id=89425, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85151, cti_sequence_id=89426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85152, cti_sequence_id=89427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85153 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85153, cti_sequence_id=89428, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315466969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85154, cti_sequence_id=89429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85155, cti_sequence_id=89430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85156 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85156, cti_sequence_id=89431, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85157, cti_sequence_id=89432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85158, cti_sequence_id=89433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85159 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85159, cti_sequence_id=89434, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85160, cti_sequence_id=89435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85161, cti_sequence_id=89436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85162 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85162, cti_sequence_id=89437, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85163, cti_sequence_id=89438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:47.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:47.453 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85164, cti_sequence_id=89439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85165 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85165, cti_sequence_id=89440, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85166, cti_sequence_id=89441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85167, cti_sequence_id=89442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85168 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85168, cti_sequence_id=89443, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85169, cti_sequence_id=89444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85170, cti_sequence_id=89445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85171 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85171, cti_sequence_id=89446, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85172, cti_sequence_id=89447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85173, cti_sequence_id=89448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85174 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85174, cti_sequence_id=89449, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85175, cti_sequence_id=89450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85176, cti_sequence_id=89451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85177 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85177, cti_sequence_id=89452, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85178, cti_sequence_id=89453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315636972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85179, cti_sequence_id=89454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85180 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85180, cti_sequence_id=89455, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85181, cti_sequence_id=89456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:47.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:47.597 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85182, cti_sequence_id=89457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85183 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85183, cti_sequence_id=89458, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85184, cti_sequence_id=89459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85185, cti_sequence_id=89460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85186 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85186, cti_sequence_id=89461, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85187, cti_sequence_id=89462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85188, cti_sequence_id=89463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85189 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85189, cti_sequence_id=89464, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85190, cti_sequence_id=89465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85191, cti_sequence_id=89466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85192 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85192, cti_sequence_id=89467, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85193, cti_sequence_id=89468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85194, cti_sequence_id=89469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85195 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85195, cti_sequence_id=89470, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85196, cti_sequence_id=89471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85197, cti_sequence_id=89472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85198 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85198, cti_sequence_id=89473, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85199, cti_sequence_id=89474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:47.598 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:47.752 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85200, cti_sequence_id=89475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85201 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85201, cti_sequence_id=89476, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85202, cti_sequence_id=89477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85203, cti_sequence_id=89478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85204 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85204, cti_sequence_id=89479, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85205, cti_sequence_id=89480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85206, cti_sequence_id=89481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85207 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85207, cti_sequence_id=89482, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85208, cti_sequence_id=89483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85209, cti_sequence_id=89484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85210 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85210, cti_sequence_id=89485, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85211, cti_sequence_id=89486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85212, cti_sequence_id=89487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85213 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85213, cti_sequence_id=89488, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85214, cti_sequence_id=89489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85215, cti_sequence_id=89490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85216 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85216, cti_sequence_id=89491, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85217, cti_sequence_id=89492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:47.753 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:47.900 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315896969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85218, cti_sequence_id=89493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85219 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85219, cti_sequence_id=89494, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85220, cti_sequence_id=89495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85221, cti_sequence_id=89496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85222 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85222, cti_sequence_id=89497, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85223, cti_sequence_id=89498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85224, cti_sequence_id=89499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85225 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85225, cti_sequence_id=89500, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85226, cti_sequence_id=89501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85227, cti_sequence_id=89502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85228 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85228, cti_sequence_id=89503, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315966974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85229, cti_sequence_id=89504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85230, cti_sequence_id=89505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85231 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85231, cti_sequence_id=89506, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85232, cti_sequence_id=89507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575315996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85233, cti_sequence_id=89508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85234 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85234, cti_sequence_id=89509, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85235, cti_sequence_id=89510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:47.900 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:48.050 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85236, cti_sequence_id=89511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85237 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85237, cti_sequence_id=89512, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85238, cti_sequence_id=89513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85239, cti_sequence_id=89514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85240 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85240, cti_sequence_id=89515, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85241, cti_sequence_id=89516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85242, cti_sequence_id=89517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85243 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85243, cti_sequence_id=89518, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85244, cti_sequence_id=89519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:47:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85245, cti_sequence_id=89520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85246 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85246, cti_sequence_id=89521, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85247, cti_sequence_id=89522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85248, cti_sequence_id=89523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85249 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85249, cti_sequence_id=89524, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85250, cti_sequence_id=89525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85251, cti_sequence_id=89526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85252 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85252, cti_sequence_id=89527, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85253, cti_sequence_id=89528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:48.051 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:48.196 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85254, cti_sequence_id=89529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85255 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85255, cti_sequence_id=89530, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85256, cti_sequence_id=89531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85257, cti_sequence_id=89532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85258 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85258, cti_sequence_id=89533, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85259, cti_sequence_id=89534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85260, cti_sequence_id=89535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85261 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85261, cti_sequence_id=89536, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316186972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85262, cti_sequence_id=89537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85263, cti_sequence_id=89538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85264 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85264, cti_sequence_id=89539, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85265, cti_sequence_id=89540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85266, cti_sequence_id=89541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85267 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85267, cti_sequence_id=89542, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85268, cti_sequence_id=89543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85269, cti_sequence_id=89544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85270 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85270, cti_sequence_id=89545, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85271, cti_sequence_id=89546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:48.196 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:48.361 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85272, cti_sequence_id=89547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85273 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85273, cti_sequence_id=89548, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316266972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85274, cti_sequence_id=89549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85275, cti_sequence_id=89550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85276 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85276, cti_sequence_id=89551, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85277, cti_sequence_id=89552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85278, cti_sequence_id=89553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85279 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85279, cti_sequence_id=89554, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85280, cti_sequence_id=89555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85281, cti_sequence_id=89556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85282 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85282, cti_sequence_id=89557, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85283, cti_sequence_id=89558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85284, cti_sequence_id=89559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85285 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85285, cti_sequence_id=89560, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85286, cti_sequence_id=89561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85287, cti_sequence_id=89562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85288 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85288, cti_sequence_id=89563, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85289, cti_sequence_id=89564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:48.362 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:48.522 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85290, cti_sequence_id=89565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85291 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85291, cti_sequence_id=89566, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85292, cti_sequence_id=89567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316396973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85293, cti_sequence_id=89568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85294 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85294, cti_sequence_id=89569, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85295, cti_sequence_id=89570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85296, cti_sequence_id=89571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85297 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85297, cti_sequence_id=89572, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85298, cti_sequence_id=89573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85299, cti_sequence_id=89574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85300 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85300, cti_sequence_id=89575, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85301, cti_sequence_id=89576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85302, cti_sequence_id=89577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85303 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85303, cti_sequence_id=89578, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85304, cti_sequence_id=89579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85305, cti_sequence_id=89580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85306 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85306, cti_sequence_id=89581, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85307, cti_sequence_id=89582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:48.522 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000159974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:48.687 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000159975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85308, cti_sequence_id=89583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85309 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85309, cti_sequence_id=89584, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85310, cti_sequence_id=89585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85311, cti_sequence_id=89586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85312 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85312, cti_sequence_id=89587, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85313, cti_sequence_id=89588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85314, cti_sequence_id=89589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85315 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85315, cti_sequence_id=89590, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85316, cti_sequence_id=89591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85317, cti_sequence_id=89592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85318 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85318, cti_sequence_id=89593, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85319, cti_sequence_id=89594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85320, cti_sequence_id=89595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85321 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85321, cti_sequence_id=89596, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85322, cti_sequence_id=89597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85323, cti_sequence_id=89598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85324 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000159997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85324, cti_sequence_id=89599, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316606972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85325, cti_sequence_id=89600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000159999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:48.688 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:48.831 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85326, cti_sequence_id=89601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85327 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85327, cti_sequence_id=89602, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85328, cti_sequence_id=89603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85329, cti_sequence_id=89604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85330 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85330, cti_sequence_id=89605, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85331, cti_sequence_id=89606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85332, cti_sequence_id=89607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85333 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85333, cti_sequence_id=89608, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85334, cti_sequence_id=89609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85335, cti_sequence_id=89610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85336 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85336, cti_sequence_id=89611, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85337, cti_sequence_id=89612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316696972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85338, cti_sequence_id=89613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85339 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85339, cti_sequence_id=89614, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85340, cti_sequence_id=89615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85341, cti_sequence_id=89616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85342 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85342, cti_sequence_id=89617, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85343, cti_sequence_id=89618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:48.832 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:48.978 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85344, cti_sequence_id=89619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85345 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85345, cti_sequence_id=89620, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85346, cti_sequence_id=89621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85347, cti_sequence_id=89622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85348 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85348, cti_sequence_id=89623, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85349, cti_sequence_id=89624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85350, cti_sequence_id=89625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85351 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85351, cti_sequence_id=89626, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85352, cti_sequence_id=89627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 12:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85353, cti_sequence_id=89628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:01.036 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316801036][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575316800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89629, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160041: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 13:00:01.037 -0700: %CCBU_EVENT_POOL-1-worker-84-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 13:00:01.036,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575316800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89629, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000160042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85354 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85354, cti_sequence_id=89630, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85355, cti_sequence_id=89631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85356, cti_sequence_id=89632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85357 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85357, cti_sequence_id=89633, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85358, cti_sequence_id=89634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85359, cti_sequence_id=89635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85360 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85360, cti_sequence_id=89636, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85361, cti_sequence_id=89637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:48.979 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:49.136 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85362, cti_sequence_id=89638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85363 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85363, cti_sequence_id=89639, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85364, cti_sequence_id=89640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85365, cti_sequence_id=89641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85366 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85366, cti_sequence_id=89642, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85367, cti_sequence_id=89643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85368, cti_sequence_id=89644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85369 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85369, cti_sequence_id=89645, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85370, cti_sequence_id=89646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85371, cti_sequence_id=89647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85372 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316926192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85372, cti_sequence_id=89648, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85373, cti_sequence_id=89649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85374, cti_sequence_id=89650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85375 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85375, cti_sequence_id=89651, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85376, cti_sequence_id=89652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85377, cti_sequence_id=89653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85378 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85378, cti_sequence_id=89654, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316966973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85379, cti_sequence_id=89655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:49.136 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:49.288 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85380, cti_sequence_id=89656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85381 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85381, cti_sequence_id=89657, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85382, cti_sequence_id=89658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575316996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85383, cti_sequence_id=89659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85384 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85384, cti_sequence_id=89660, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85385, cti_sequence_id=89661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85386, cti_sequence_id=89662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85387 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85387, cti_sequence_id=89663, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85388, cti_sequence_id=89664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85389, cti_sequence_id=89665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85390 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85390, cti_sequence_id=89666, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85391, cti_sequence_id=89667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85392, cti_sequence_id=89668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85393 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85393, cti_sequence_id=89669, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85394, cti_sequence_id=89670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317076975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85395, cti_sequence_id=89671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85396 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85396, cti_sequence_id=89672, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85397, cti_sequence_id=89673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:49.288 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:49.436 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85398, cti_sequence_id=89674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85399 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85399, cti_sequence_id=89675, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317106973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85400, cti_sequence_id=89676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85401, cti_sequence_id=89677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85402 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85402, cti_sequence_id=89678, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85403, cti_sequence_id=89679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:36.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317136979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85404, cti_sequence_id=89680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85405 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85405, cti_sequence_id=89681, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85406, cti_sequence_id=89682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85407, cti_sequence_id=89683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85408 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85408, cti_sequence_id=89684, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317166974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85409, cti_sequence_id=89685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85410, cti_sequence_id=89686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85411 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85411, cti_sequence_id=89687, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85412, cti_sequence_id=89688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85413, cti_sequence_id=89689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85414 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85414, cti_sequence_id=89690, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317206972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85415, cti_sequence_id=89691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:49.436 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:49.586 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85416, cti_sequence_id=89692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85417 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85417, cti_sequence_id=89693, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85418, cti_sequence_id=89694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85419, cti_sequence_id=89695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85420 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85420, cti_sequence_id=89696, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85421, cti_sequence_id=89697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85422, cti_sequence_id=89698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85423 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317266192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85423, cti_sequence_id=89699, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85424, cti_sequence_id=89700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85425, cti_sequence_id=89701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85426 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85426, cti_sequence_id=89702, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85427, cti_sequence_id=89703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85428, cti_sequence_id=89704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85429 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85429, cti_sequence_id=89705, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85430, cti_sequence_id=89706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85431, cti_sequence_id=89707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85432 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85432, cti_sequence_id=89708, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85433, cti_sequence_id=89709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:49.586 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:49.740 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85434, cti_sequence_id=89710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85435 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85435, cti_sequence_id=89711, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317346972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85436, cti_sequence_id=89712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85437, cti_sequence_id=89713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85438 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85438, cti_sequence_id=89714, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85439, cti_sequence_id=89715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85440, cti_sequence_id=89716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85441 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85441, cti_sequence_id=89717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317386969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85442, cti_sequence_id=89718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85443, cti_sequence_id=89719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85444 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85444, cti_sequence_id=89720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85445, cti_sequence_id=89721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85446, cti_sequence_id=89722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85447 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85447, cti_sequence_id=89723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85448, cti_sequence_id=89724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85449, cti_sequence_id=89725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85450 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85450, cti_sequence_id=89726, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85451, cti_sequence_id=89727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:49.740 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:49.886 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85452, cti_sequence_id=89728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85453 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85453, cti_sequence_id=89729, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85454, cti_sequence_id=89730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85455, cti_sequence_id=89731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85456 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85456, cti_sequence_id=89732, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85457, cti_sequence_id=89733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85458, cti_sequence_id=89734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85459 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85459, cti_sequence_id=89735, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85460, cti_sequence_id=89736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85461, cti_sequence_id=89737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85462 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85462, cti_sequence_id=89738, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317526972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85463, cti_sequence_id=89739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85464, cti_sequence_id=89740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85465 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85465, cti_sequence_id=89741, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85466, cti_sequence_id=89742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85467, cti_sequence_id=89743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85468 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85468, cti_sequence_id=89744, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85469, cti_sequence_id=89745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:49.887 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:50.032 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317576969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85470, cti_sequence_id=89746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85471 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85471, cti_sequence_id=89747, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85472, cti_sequence_id=89748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85473, cti_sequence_id=89749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85474 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317606194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85474, cti_sequence_id=89750, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85475, cti_sequence_id=89751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85476, cti_sequence_id=89752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85477 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85477, cti_sequence_id=89753, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85478, cti_sequence_id=89754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85479, cti_sequence_id=89755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85480 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85480, cti_sequence_id=89756, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317646973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85481, cti_sequence_id=89757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85482, cti_sequence_id=89758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85483 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85483, cti_sequence_id=89759, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85484, cti_sequence_id=89760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85485, cti_sequence_id=89761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85486 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85486, cti_sequence_id=89762, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85487, cti_sequence_id=89763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:50.032 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:50.179 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85488, cti_sequence_id=89764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85489 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:06.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317706197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85489, cti_sequence_id=89765, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85490, cti_sequence_id=89766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85491, cti_sequence_id=89767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85492 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85492, cti_sequence_id=89768, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85493, cti_sequence_id=89769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85494, cti_sequence_id=89770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85495 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85495, cti_sequence_id=89771, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85496, cti_sequence_id=89772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85497, cti_sequence_id=89773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85498, cti_sequence_id=89774, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85499, cti_sequence_id=89775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85500, cti_sequence_id=89776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85501, cti_sequence_id=89777, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85502, cti_sequence_id=89778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85503, cti_sequence_id=89779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85504, cti_sequence_id=89780, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317806969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85505, cti_sequence_id=89781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:50.180 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:50.326 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85506, cti_sequence_id=89782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85507, cti_sequence_id=89783, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85508, cti_sequence_id=89784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85509, cti_sequence_id=89785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85510, cti_sequence_id=89786, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85511, cti_sequence_id=89787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85512, cti_sequence_id=89788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85513, cti_sequence_id=89789, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85514, cti_sequence_id=89790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85515, cti_sequence_id=89791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:06.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317886193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85516, cti_sequence_id=89792, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317886973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85517, cti_sequence_id=89793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85518, cti_sequence_id=89794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85519, cti_sequence_id=89795, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85520, cti_sequence_id=89796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85521, cti_sequence_id=89797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85522, cti_sequence_id=89798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85523, cti_sequence_id=89799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:50.327 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:50.474 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85524, cti_sequence_id=89800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:06.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317946196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85525, cti_sequence_id=89801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85526, cti_sequence_id=89802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85527, cti_sequence_id=89803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85528, cti_sequence_id=89804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85529, cti_sequence_id=89805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85530, cti_sequence_id=89806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85531, cti_sequence_id=89807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85532, cti_sequence_id=89808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575317996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85533, cti_sequence_id=89809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85534, cti_sequence_id=89810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85535, cti_sequence_id=89811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85536, cti_sequence_id=89812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85537, cti_sequence_id=89813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85538, cti_sequence_id=89814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85539, cti_sequence_id=89815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85540, cti_sequence_id=89816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85541, cti_sequence_id=89817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:50.474 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:50.617 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85542, cti_sequence_id=89818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85543, cti_sequence_id=89819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85544, cti_sequence_id=89820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85545, cti_sequence_id=89821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85546, cti_sequence_id=89822, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85547, cti_sequence_id=89823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318096972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85548, cti_sequence_id=89824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85549, cti_sequence_id=89825, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85550, cti_sequence_id=89826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85551, cti_sequence_id=89827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85552, cti_sequence_id=89828, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85553, cti_sequence_id=89829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85554, cti_sequence_id=89830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85555, cti_sequence_id=89831, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85556, cti_sequence_id=89832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85557, cti_sequence_id=89833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85558, cti_sequence_id=89834, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85559, cti_sequence_id=89835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:50.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:50.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85560, cti_sequence_id=89836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85561, cti_sequence_id=89837, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85562, cti_sequence_id=89838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85563, cti_sequence_id=89839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85564, cti_sequence_id=89840, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85565, cti_sequence_id=89841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85566, cti_sequence_id=89842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85567, cti_sequence_id=89843, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85568, cti_sequence_id=89844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85569, cti_sequence_id=89845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85570, cti_sequence_id=89846, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85571, cti_sequence_id=89847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85572, cti_sequence_id=89848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85573, cti_sequence_id=89849, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85574, cti_sequence_id=89850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85575, cti_sequence_id=89851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85576, cti_sequence_id=89852, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85577, cti_sequence_id=89853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:50.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:50.920 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85578, cti_sequence_id=89854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85579, cti_sequence_id=89855, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85580, cti_sequence_id=89856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85581, cti_sequence_id=89857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85582, cti_sequence_id=89858, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85583, cti_sequence_id=89859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85584, cti_sequence_id=89860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85585, cti_sequence_id=89861, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85586, cti_sequence_id=89862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85587, cti_sequence_id=89863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85588, cti_sequence_id=89864, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318366973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85589, cti_sequence_id=89865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85590, cti_sequence_id=89866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85591, cti_sequence_id=89867, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318386972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85592, cti_sequence_id=89868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318396974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85593, cti_sequence_id=89869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85594, cti_sequence_id=89870, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85595, cti_sequence_id=89871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:50.920 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:51.072 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85596, cti_sequence_id=89872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85597, cti_sequence_id=89873, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85598, cti_sequence_id=89874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85599, cti_sequence_id=89875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318446192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85600, cti_sequence_id=89876, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:26.989 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318446989][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85601, cti_sequence_id=89877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85602, cti_sequence_id=89878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318466192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85603, cti_sequence_id=89879, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85604, cti_sequence_id=89880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85605, cti_sequence_id=89881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85606, cti_sequence_id=89882, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85607, cti_sequence_id=89883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85608, cti_sequence_id=89884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85609, cti_sequence_id=89885, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85610, cti_sequence_id=89886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85611, cti_sequence_id=89887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85612, cti_sequence_id=89888, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85613, cti_sequence_id=89889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:51.072 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:51.214 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85614, cti_sequence_id=89890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85615, cti_sequence_id=89891, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85616, cti_sequence_id=89892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85617, cti_sequence_id=89893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85618, cti_sequence_id=89894, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85619, cti_sequence_id=89895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85620, cti_sequence_id=89896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85621, cti_sequence_id=89897, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85622, cti_sequence_id=89898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85623, cti_sequence_id=89899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:01.360 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318601359][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575318600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89900, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160433: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 13:30:01.360 -0700: %CCBU_EVENT_POOL-1-worker-87-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 13:30:01.360,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575318600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=89900, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000160434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85624, cti_sequence_id=89901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85625, cti_sequence_id=89902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85626, cti_sequence_id=89903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85627, cti_sequence_id=89904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85628, cti_sequence_id=89905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85629, cti_sequence_id=89906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318646194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85630, cti_sequence_id=89907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85631, cti_sequence_id=89908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:51.215 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:51.370 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85632, cti_sequence_id=89909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85633, cti_sequence_id=89910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85634, cti_sequence_id=89911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85635, cti_sequence_id=89912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85636, cti_sequence_id=89913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85637, cti_sequence_id=89914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85638, cti_sequence_id=89915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85639, cti_sequence_id=89916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85640, cti_sequence_id=89917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85641, cti_sequence_id=89918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85642, cti_sequence_id=89919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85643, cti_sequence_id=89920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85644, cti_sequence_id=89921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85645, cti_sequence_id=89922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85646, cti_sequence_id=89923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85647, cti_sequence_id=89924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85648, cti_sequence_id=89925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:46.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318766981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85649, cti_sequence_id=89926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:51.370 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:51.516 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85650, cti_sequence_id=89927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85651, cti_sequence_id=89928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85652, cti_sequence_id=89929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85653, cti_sequence_id=89930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85654, cti_sequence_id=89931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85655, cti_sequence_id=89932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85656, cti_sequence_id=89933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85657, cti_sequence_id=89934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85658, cti_sequence_id=89935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85659, cti_sequence_id=89936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85660, cti_sequence_id=89937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85661, cti_sequence_id=89938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85662, cti_sequence_id=89939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85663, cti_sequence_id=89940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85664, cti_sequence_id=89941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85665, cti_sequence_id=89942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85666, cti_sequence_id=89943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85667, cti_sequence_id=89944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:51.517 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:51.667 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:34:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85668, cti_sequence_id=89945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85669, cti_sequence_id=89946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85670, cti_sequence_id=89947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85671, cti_sequence_id=89948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85672, cti_sequence_id=89949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85673, cti_sequence_id=89950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85674, cti_sequence_id=89951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85675, cti_sequence_id=89952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85676, cti_sequence_id=89953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85677, cti_sequence_id=89954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85678, cti_sequence_id=89955, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85679, cti_sequence_id=89956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85680, cti_sequence_id=89957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85681, cti_sequence_id=89958, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85682, cti_sequence_id=89959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575318996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85683, cti_sequence_id=89960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85684, cti_sequence_id=89961, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85685, cti_sequence_id=89962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:51.667 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:51.809 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85686, cti_sequence_id=89963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85687, cti_sequence_id=89964, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85688, cti_sequence_id=89965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85689, cti_sequence_id=89966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85690, cti_sequence_id=89967, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85691, cti_sequence_id=89968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85692, cti_sequence_id=89969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85693, cti_sequence_id=89970, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85694, cti_sequence_id=89971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85695, cti_sequence_id=89972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85696, cti_sequence_id=89973, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85697, cti_sequence_id=89974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85698, cti_sequence_id=89975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85699, cti_sequence_id=89976, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85700, cti_sequence_id=89977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85701, cti_sequence_id=89978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85702, cti_sequence_id=89979, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85703, cti_sequence_id=89980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:51.809 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:51.953 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85704, cti_sequence_id=89981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85705, cti_sequence_id=89982, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319146972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85706, cti_sequence_id=89983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:16.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319156977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85707, cti_sequence_id=89984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319166192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85708, cti_sequence_id=89985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85709, cti_sequence_id=89986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85710, cti_sequence_id=89987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85711, cti_sequence_id=89988, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85712, cti_sequence_id=89989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85713, cti_sequence_id=89990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319206192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85714, cti_sequence_id=89991, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85715, cti_sequence_id=89992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85716, cti_sequence_id=89993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85717, cti_sequence_id=89994, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85718, cti_sequence_id=89995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85719, cti_sequence_id=89996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85720, cti_sequence_id=89997, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319246975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85721, cti_sequence_id=89998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:51.953 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:52.100 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85722, cti_sequence_id=89999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85723, cti_sequence_id=90000, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85724, cti_sequence_id=90001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85725, cti_sequence_id=90002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85726, cti_sequence_id=90003, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85727, cti_sequence_id=90004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85728, cti_sequence_id=90005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85729, cti_sequence_id=90006, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85730, cti_sequence_id=90007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85731, cti_sequence_id=90008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85732, cti_sequence_id=90009, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85733, cti_sequence_id=90010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85734, cti_sequence_id=90011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85735, cti_sequence_id=90012, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85736, cti_sequence_id=90013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85737, cti_sequence_id=90014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85738, cti_sequence_id=90015, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85739, cti_sequence_id=90016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:52.100 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:52.268 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85740, cti_sequence_id=90017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85741, cti_sequence_id=90018, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85742, cti_sequence_id=90019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85743, cti_sequence_id=90020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85744, cti_sequence_id=90021, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85745, cti_sequence_id=90022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85746, cti_sequence_id=90023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85747, cti_sequence_id=90024, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85748, cti_sequence_id=90025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85749, cti_sequence_id=90026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319446193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85750, cti_sequence_id=90027, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85751, cti_sequence_id=90028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85752, cti_sequence_id=90029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85753, cti_sequence_id=90030, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85754, cti_sequence_id=90031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85755, cti_sequence_id=90032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85756, cti_sequence_id=90033, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85757, cti_sequence_id=90034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:52.268 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:52.427 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85758, cti_sequence_id=90035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85759, cti_sequence_id=90036, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85760, cti_sequence_id=90037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85761, cti_sequence_id=90038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85762, cti_sequence_id=90039, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85763, cti_sequence_id=90040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85764, cti_sequence_id=90041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85765, cti_sequence_id=90042, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85766, cti_sequence_id=90043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85767, cti_sequence_id=90044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85768, cti_sequence_id=90045, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85769, cti_sequence_id=90046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85770, cti_sequence_id=90047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85771, cti_sequence_id=90048, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:26.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319586982][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85772, cti_sequence_id=90049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85773, cti_sequence_id=90050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85774, cti_sequence_id=90051, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85775, cti_sequence_id=90052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:52.427 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:52.570 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85776, cti_sequence_id=90053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85777, cti_sequence_id=90054, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85778, cti_sequence_id=90055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85779, cti_sequence_id=90056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85780, cti_sequence_id=90057, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85781, cti_sequence_id=90058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319656974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85782, cti_sequence_id=90059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85783, cti_sequence_id=90060, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85784, cti_sequence_id=90061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85785, cti_sequence_id=90062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85786, cti_sequence_id=90063, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85787, cti_sequence_id=90064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85788, cti_sequence_id=90065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85789, cti_sequence_id=90066, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319706972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85790, cti_sequence_id=90067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85791, cti_sequence_id=90068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85792, cti_sequence_id=90069, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85793, cti_sequence_id=90070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:52.570 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:52.726 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85794, cti_sequence_id=90071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85795, cti_sequence_id=90072, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85796, cti_sequence_id=90073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85797, cti_sequence_id=90074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85798, cti_sequence_id=90075, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85799, cti_sequence_id=90076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85800, cti_sequence_id=90077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85801, cti_sequence_id=90078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85802, cti_sequence_id=90079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85803, cti_sequence_id=90080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85804, cti_sequence_id=90081, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85805, cti_sequence_id=90082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85806, cti_sequence_id=90083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85807, cti_sequence_id=90084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85808, cti_sequence_id=90085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85809, cti_sequence_id=90086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85810, cti_sequence_id=90087, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85811, cti_sequence_id=90088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:52.726 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:52.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85812, cti_sequence_id=90089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85813, cti_sequence_id=90090, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85814, cti_sequence_id=90091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85815, cti_sequence_id=90092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85816, cti_sequence_id=90093, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85817, cti_sequence_id=90094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85818, cti_sequence_id=90095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85819, cti_sequence_id=90096, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85820, cti_sequence_id=90097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85821, cti_sequence_id=90098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85822, cti_sequence_id=90099, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85823, cti_sequence_id=90100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319936973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85824, cti_sequence_id=90101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85825, cti_sequence_id=90102, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85826, cti_sequence_id=90103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85827, cti_sequence_id=90104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85828, cti_sequence_id=90105, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85829, cti_sequence_id=90106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:52.883 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:53.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85830, cti_sequence_id=90107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85831, cti_sequence_id=90108, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319986973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85832, cti_sequence_id=90109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575319996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85833, cti_sequence_id=90110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85834, cti_sequence_id=90111, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85835, cti_sequence_id=90112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85836, cti_sequence_id=90113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85837, cti_sequence_id=90114, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85838, cti_sequence_id=90115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85839, cti_sequence_id=90116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85840, cti_sequence_id=90117, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85841, cti_sequence_id=90118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85842, cti_sequence_id=90119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85843, cti_sequence_id=90120, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85844, cti_sequence_id=90121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85845, cti_sequence_id=90122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85846, cti_sequence_id=90123, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85847, cti_sequence_id=90124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:53.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:53.206 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85848, cti_sequence_id=90125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85849, cti_sequence_id=90126, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85850, cti_sequence_id=90127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85851, cti_sequence_id=90128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85852, cti_sequence_id=90129, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85853, cti_sequence_id=90130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85854, cti_sequence_id=90131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85855, cti_sequence_id=90132, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85856, cti_sequence_id=90133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:55:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85857, cti_sequence_id=90134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85858, cti_sequence_id=90135, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85859, cti_sequence_id=90136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85860, cti_sequence_id=90137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320186192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85861, cti_sequence_id=90138, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85862, cti_sequence_id=90139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85863, cti_sequence_id=90140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85864, cti_sequence_id=90141, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85865, cti_sequence_id=90142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:53.207 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:53.356 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85866, cti_sequence_id=90143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85867, cti_sequence_id=90144, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85868, cti_sequence_id=90145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85869, cti_sequence_id=90146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85870, cti_sequence_id=90147, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85871, cti_sequence_id=90148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85872, cti_sequence_id=90149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85873, cti_sequence_id=90150, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85874, cti_sequence_id=90151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85875, cti_sequence_id=90152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85876, cti_sequence_id=90153, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85877, cti_sequence_id=90154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85878, cti_sequence_id=90155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85879, cti_sequence_id=90156, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85880, cti_sequence_id=90157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85881, cti_sequence_id=90158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85882, cti_sequence_id=90159, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85883, cti_sequence_id=90160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:53.357 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:53.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85884, cti_sequence_id=90161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85885, cti_sequence_id=90162, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85886, cti_sequence_id=90163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85887, cti_sequence_id=90164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85888, cti_sequence_id=90165, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85889, cti_sequence_id=90166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85890, cti_sequence_id=90167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85891, cti_sequence_id=90168, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85892, cti_sequence_id=90169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 13:59:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85893, cti_sequence_id=90170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:01.369 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320401368][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575320400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90171, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160825: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 14:00:01.369 -0700: %CCBU_EVENT_POOL-1-worker-86-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 14:00:01.369,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575320400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90171, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000160826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85894, cti_sequence_id=90172, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85895, cti_sequence_id=90173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85896, cti_sequence_id=90174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85897, cti_sequence_id=90175, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85898, cti_sequence_id=90176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85899, cti_sequence_id=90177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85900, cti_sequence_id=90178, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85901, cti_sequence_id=90179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:53.504 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:53.668 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85902, cti_sequence_id=90180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85903, cti_sequence_id=90181, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320466972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85904, cti_sequence_id=90182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85905, cti_sequence_id=90183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85906, cti_sequence_id=90184, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85907, cti_sequence_id=90185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320496969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85908, cti_sequence_id=90186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85909, cti_sequence_id=90187, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85910, cti_sequence_id=90188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85911, cti_sequence_id=90189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85912, cti_sequence_id=90190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85913, cti_sequence_id=90191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85914, cti_sequence_id=90192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85915, cti_sequence_id=90193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320546973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85916, cti_sequence_id=90194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85917, cti_sequence_id=90195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85918, cti_sequence_id=90196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85919, cti_sequence_id=90197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:53.668 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:53.822 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85920, cti_sequence_id=90198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85921, cti_sequence_id=90199, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85922, cti_sequence_id=90200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85923, cti_sequence_id=90201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85924, cti_sequence_id=90202, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320606972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85925, cti_sequence_id=90203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85926, cti_sequence_id=90204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85927, cti_sequence_id=90205, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85928, cti_sequence_id=90206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85929, cti_sequence_id=90207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85930 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320646192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85930, cti_sequence_id=90208, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85931, cti_sequence_id=90209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85932, cti_sequence_id=90210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85933 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85933, cti_sequence_id=90211, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85934, cti_sequence_id=90212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85935, cti_sequence_id=90213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85936, cti_sequence_id=90214, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85937, cti_sequence_id=90215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:53.822 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:53.971 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85938, cti_sequence_id=90216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85939, cti_sequence_id=90217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85940, cti_sequence_id=90218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85941, cti_sequence_id=90219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85942 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85942, cti_sequence_id=90220, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85943, cti_sequence_id=90221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85944, cti_sequence_id=90222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85945 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85945, cti_sequence_id=90223, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85946, cti_sequence_id=90224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85947, cti_sequence_id=90225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85948 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85948, cti_sequence_id=90226, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85949, cti_sequence_id=90227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85950, cti_sequence_id=90228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85951 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85951, cti_sequence_id=90229, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85952, cti_sequence_id=90230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85953, cti_sequence_id=90231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85954 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85954, cti_sequence_id=90232, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85955, cti_sequence_id=90233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:53.971 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:54.117 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85956, cti_sequence_id=90234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85957 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85957, cti_sequence_id=90235, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320826969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85958, cti_sequence_id=90236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85959, cti_sequence_id=90237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85960 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85960, cti_sequence_id=90238, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85961, cti_sequence_id=90239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85962, cti_sequence_id=90240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85963 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85963, cti_sequence_id=90241, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85964, cti_sequence_id=90242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85965, cti_sequence_id=90243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85966 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85966, cti_sequence_id=90244, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85967, cti_sequence_id=90245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85968, cti_sequence_id=90246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85969 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85969, cti_sequence_id=90247, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85970, cti_sequence_id=90248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85971, cti_sequence_id=90249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85972 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85972, cti_sequence_id=90250, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85973, cti_sequence_id=90251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:54.117 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:54.263 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85974, cti_sequence_id=90252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85975 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85975, cti_sequence_id=90253, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85976, cti_sequence_id=90254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85977, cti_sequence_id=90255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85978 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85978, cti_sequence_id=90256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85979, cti_sequence_id=90257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85980, cti_sequence_id=90258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85981 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85981, cti_sequence_id=90259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85982, cti_sequence_id=90260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575320996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85983, cti_sequence_id=90261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85984 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85984, cti_sequence_id=90262, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321006972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85985, cti_sequence_id=90263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85986, cti_sequence_id=90264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85987 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85987, cti_sequence_id=90265, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85988, cti_sequence_id=90266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85989, cti_sequence_id=90267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85990 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85990, cti_sequence_id=90268, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85991, cti_sequence_id=90269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:54.263 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:54.407 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85992, cti_sequence_id=90270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85993 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85993, cti_sequence_id=90271, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85994, cti_sequence_id=90272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85995, cti_sequence_id=90273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85996 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85996, cti_sequence_id=90274, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85997, cti_sequence_id=90275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321096973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=85998, cti_sequence_id=90276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :85999 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=85999, cti_sequence_id=90277, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86000, cti_sequence_id=90278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86001, cti_sequence_id=90279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86002 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86002, cti_sequence_id=90280, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86003, cti_sequence_id=90281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86004, cti_sequence_id=90282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86005 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86005, cti_sequence_id=90283, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86006, cti_sequence_id=90284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86007, cti_sequence_id=90285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86008 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86008, cti_sequence_id=90286, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86009, cti_sequence_id=90287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:54.407 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000160994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:54.552 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000160995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86010, cti_sequence_id=90288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86011 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000160997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86011, cti_sequence_id=90289, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86012, cti_sequence_id=90290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000160999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86013, cti_sequence_id=90291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86014 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86014, cti_sequence_id=90292, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86015, cti_sequence_id=90293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86016, cti_sequence_id=90294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86017 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86017, cti_sequence_id=90295, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86018, cti_sequence_id=90296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86019, cti_sequence_id=90297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86020 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86020, cti_sequence_id=90298, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86021, cti_sequence_id=90299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86022, cti_sequence_id=90300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86023 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86023, cti_sequence_id=90301, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86024, cti_sequence_id=90302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86025, cti_sequence_id=90303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86026 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86026, cti_sequence_id=90304, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86027, cti_sequence_id=90305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:54.553 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:54.701 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86028, cti_sequence_id=90306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86029 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86029, cti_sequence_id=90307, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86030, cti_sequence_id=90308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86031, cti_sequence_id=90309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86032 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86032, cti_sequence_id=90310, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86033, cti_sequence_id=90311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86034, cti_sequence_id=90312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86035 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86035, cti_sequence_id=90313, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86036, cti_sequence_id=90314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86037, cti_sequence_id=90315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86038 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86038, cti_sequence_id=90316, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86039, cti_sequence_id=90317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86040, cti_sequence_id=90318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86041 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86041, cti_sequence_id=90319, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321386969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86042, cti_sequence_id=90320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86043, cti_sequence_id=90321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86044 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86044, cti_sequence_id=90322, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86045, cti_sequence_id=90323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:54.701 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:54.850 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:16:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321416975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86046, cti_sequence_id=90324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86047 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86047, cti_sequence_id=90325, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321426969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86048, cti_sequence_id=90326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321436972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86049, cti_sequence_id=90327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86050 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86050, cti_sequence_id=90328, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86051, cti_sequence_id=90329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86052, cti_sequence_id=90330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86053 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86053, cti_sequence_id=90331, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86054, cti_sequence_id=90332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86055, cti_sequence_id=90333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86056 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86056, cti_sequence_id=90334, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86057, cti_sequence_id=90335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86058, cti_sequence_id=90336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86059 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86059, cti_sequence_id=90337, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86060, cti_sequence_id=90338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86061, cti_sequence_id=90339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86062 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86062, cti_sequence_id=90340, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86063, cti_sequence_id=90341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:54.850 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:54.996 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86064, cti_sequence_id=90342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86065 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86065, cti_sequence_id=90343, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86066, cti_sequence_id=90344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86067, cti_sequence_id=90345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86068 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86068, cti_sequence_id=90346, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86069, cti_sequence_id=90347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86070, cti_sequence_id=90348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86071 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86071, cti_sequence_id=90349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86072, cti_sequence_id=90350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86073, cti_sequence_id=90351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86074 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86074, cti_sequence_id=90352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321606972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86075, cti_sequence_id=90353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86076, cti_sequence_id=90354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86077 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86077, cti_sequence_id=90355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86078, cti_sequence_id=90356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86079, cti_sequence_id=90357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86080 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86080, cti_sequence_id=90358, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86081, cti_sequence_id=90359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:54.996 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:55.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86082, cti_sequence_id=90360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86083 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86083, cti_sequence_id=90361, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86084, cti_sequence_id=90362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86085, cti_sequence_id=90363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86086 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86086, cti_sequence_id=90364, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86087, cti_sequence_id=90365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86088, cti_sequence_id=90366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86089 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86089, cti_sequence_id=90367, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86090, cti_sequence_id=90368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86091, cti_sequence_id=90369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86092 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86092, cti_sequence_id=90370, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86093, cti_sequence_id=90371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86094, cti_sequence_id=90372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86095 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86095, cti_sequence_id=90373, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86096, cti_sequence_id=90374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86097, cti_sequence_id=90375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86098 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86098, cti_sequence_id=90376, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86099, cti_sequence_id=90377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:55.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:55.290 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86100, cti_sequence_id=90378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86101 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86101, cti_sequence_id=90379, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86102, cti_sequence_id=90380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86103, cti_sequence_id=90381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86104 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86104, cti_sequence_id=90382, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86105, cti_sequence_id=90383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86106, cti_sequence_id=90384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86107 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86107, cti_sequence_id=90385, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86108, cti_sequence_id=90386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86109, cti_sequence_id=90387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86110 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86110, cti_sequence_id=90388, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86111, cti_sequence_id=90389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86112, cti_sequence_id=90390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86113 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86113, cti_sequence_id=90391, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86114, cti_sequence_id=90392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86115, cti_sequence_id=90393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86116 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86116, cti_sequence_id=90394, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86117, cti_sequence_id=90395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:55.290 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:55.436 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86118, cti_sequence_id=90396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86119 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86119, cti_sequence_id=90397, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86120, cti_sequence_id=90398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86121, cti_sequence_id=90399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86122, cti_sequence_id=90400, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86123, cti_sequence_id=90401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86124, cti_sequence_id=90402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86125, cti_sequence_id=90403, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86126, cti_sequence_id=90404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86127, cti_sequence_id=90405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86128, cti_sequence_id=90406, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86129, cti_sequence_id=90407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86130, cti_sequence_id=90408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86131, cti_sequence_id=90409, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86132, cti_sequence_id=90410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575321996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86133, cti_sequence_id=90411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86134, cti_sequence_id=90412, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86135, cti_sequence_id=90413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:55.437 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:55.584 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86136, cti_sequence_id=90414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86137, cti_sequence_id=90415, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86138, cti_sequence_id=90416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86139, cti_sequence_id=90417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86140, cti_sequence_id=90418, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86141, cti_sequence_id=90419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86142, cti_sequence_id=90420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86143, cti_sequence_id=90421, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86144, cti_sequence_id=90422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86145, cti_sequence_id=90423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86146, cti_sequence_id=90424, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86147, cti_sequence_id=90425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86148, cti_sequence_id=90426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86149, cti_sequence_id=90427, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322106973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86150, cti_sequence_id=90428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86151, cti_sequence_id=90429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322126192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86152, cti_sequence_id=90430, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86153, cti_sequence_id=90431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:55.584 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:55.735 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86154, cti_sequence_id=90432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86155, cti_sequence_id=90433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86156, cti_sequence_id=90434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86157, cti_sequence_id=90435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86158, cti_sequence_id=90436, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86159, cti_sequence_id=90437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86160, cti_sequence_id=90438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86161, cti_sequence_id=90439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86162, cti_sequence_id=90440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86163, cti_sequence_id=90441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:01.284 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322201284][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575322200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90442, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161217: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 14:30:01.284 -0700: %CCBU_EVENT_POOL-1-worker-89-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 14:30:01.284,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575322200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90442, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000161218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86164, cti_sequence_id=90443, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86165, cti_sequence_id=90444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86166, cti_sequence_id=90445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86167, cti_sequence_id=90446, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86168, cti_sequence_id=90447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86169, cti_sequence_id=90448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86170, cti_sequence_id=90449, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86171, cti_sequence_id=90450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:55.735 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:55.879 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86172, cti_sequence_id=90451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86173, cti_sequence_id=90452, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86174, cti_sequence_id=90453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86175, cti_sequence_id=90454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86176, cti_sequence_id=90455, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86177, cti_sequence_id=90456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86178, cti_sequence_id=90457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86179, cti_sequence_id=90458, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86180, cti_sequence_id=90459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86181, cti_sequence_id=90460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86182, cti_sequence_id=90461, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86183, cti_sequence_id=90462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86184, cti_sequence_id=90463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86185, cti_sequence_id=90464, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86186, cti_sequence_id=90465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86187, cti_sequence_id=90466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86188, cti_sequence_id=90467, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86189, cti_sequence_id=90468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:55.879 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:56.029 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86190, cti_sequence_id=90469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86191, cti_sequence_id=90470, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86192, cti_sequence_id=90471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86193, cti_sequence_id=90472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86194, cti_sequence_id=90473, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86195, cti_sequence_id=90474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86196, cti_sequence_id=90475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86197, cti_sequence_id=90476, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322426972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86198, cti_sequence_id=90477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86199, cti_sequence_id=90478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86200, cti_sequence_id=90479, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86201, cti_sequence_id=90480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86202, cti_sequence_id=90481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86203, cti_sequence_id=90482, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322466972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86204, cti_sequence_id=90483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86205, cti_sequence_id=90484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86206, cti_sequence_id=90485, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86207, cti_sequence_id=90486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:56.030 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:56.179 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86208, cti_sequence_id=90487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86209, cti_sequence_id=90488, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86210, cti_sequence_id=90489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86211, cti_sequence_id=90490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86212, cti_sequence_id=90491, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86213, cti_sequence_id=90492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86214, cti_sequence_id=90493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86215, cti_sequence_id=90494, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86216, cti_sequence_id=90495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86217, cti_sequence_id=90496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86218, cti_sequence_id=90497, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86219, cti_sequence_id=90498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86220, cti_sequence_id=90499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86221, cti_sequence_id=90500, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86222, cti_sequence_id=90501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86223, cti_sequence_id=90502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86224, cti_sequence_id=90503, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86225, cti_sequence_id=90504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:56.179 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:56.364 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86226, cti_sequence_id=90505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86227, cti_sequence_id=90506, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86228, cti_sequence_id=90507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86229, cti_sequence_id=90508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86230, cti_sequence_id=90509, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86231, cti_sequence_id=90510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86232, cti_sequence_id=90511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86233, cti_sequence_id=90512, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86234, cti_sequence_id=90513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86235, cti_sequence_id=90514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86236, cti_sequence_id=90515, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86237, cti_sequence_id=90516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322696969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86238, cti_sequence_id=90517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86239, cti_sequence_id=90518, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322706969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86240, cti_sequence_id=90519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86241, cti_sequence_id=90520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86242, cti_sequence_id=90521, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86243, cti_sequence_id=90522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:56.364 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:56.510 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322736969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86244, cti_sequence_id=90523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86245, cti_sequence_id=90524, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86246, cti_sequence_id=90525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86247, cti_sequence_id=90526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86248, cti_sequence_id=90527, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86249, cti_sequence_id=90528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86250, cti_sequence_id=90529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86251, cti_sequence_id=90530, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86252, cti_sequence_id=90531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86253, cti_sequence_id=90532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86254, cti_sequence_id=90533, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86255, cti_sequence_id=90534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86256, cti_sequence_id=90535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86257, cti_sequence_id=90536, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86258, cti_sequence_id=90537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86259, cti_sequence_id=90538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86260, cti_sequence_id=90539, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86261, cti_sequence_id=90540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:56.510 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:56.686 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86262, cti_sequence_id=90541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86263, cti_sequence_id=90542, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86264, cti_sequence_id=90543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86265, cti_sequence_id=90544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86266, cti_sequence_id=90545, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86267, cti_sequence_id=90546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86268, cti_sequence_id=90547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86269, cti_sequence_id=90548, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86270, cti_sequence_id=90549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86271, cti_sequence_id=90550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86272, cti_sequence_id=90551, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86273, cti_sequence_id=90552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86274, cti_sequence_id=90553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86275, cti_sequence_id=90554, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86276, cti_sequence_id=90555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86277, cti_sequence_id=90556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86278, cti_sequence_id=90557, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86279, cti_sequence_id=90558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:56.686 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:56.832 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86280, cti_sequence_id=90559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86281, cti_sequence_id=90560, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86282, cti_sequence_id=90561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575322996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86283, cti_sequence_id=90562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86284, cti_sequence_id=90563, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86285, cti_sequence_id=90564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323016969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86286, cti_sequence_id=90565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86287, cti_sequence_id=90566, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86288, cti_sequence_id=90567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86289, cti_sequence_id=90568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86290, cti_sequence_id=90569, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86291, cti_sequence_id=90570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323056973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86292, cti_sequence_id=90571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86293, cti_sequence_id=90572, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323066972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86294, cti_sequence_id=90573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86295, cti_sequence_id=90574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86296, cti_sequence_id=90575, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86297, cti_sequence_id=90576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:56.832 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323096972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86298, cti_sequence_id=90577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:44:56.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86299, cti_sequence_id=90578, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86300, cti_sequence_id=90579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323116978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86301, cti_sequence_id=90580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86302, cti_sequence_id=90581, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86303, cti_sequence_id=90582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86304, cti_sequence_id=90583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86305, cti_sequence_id=90584, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86306, cti_sequence_id=90585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:45:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86307, cti_sequence_id=90586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86308, cti_sequence_id=90587, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86309, cti_sequence_id=90588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86310, cti_sequence_id=90589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86311, cti_sequence_id=90590, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323186978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86312, cti_sequence_id=90591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86313, cti_sequence_id=90592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86314, cti_sequence_id=90593, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86315, cti_sequence_id=90594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86316, cti_sequence_id=90595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:56.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:46:57.128 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86317, cti_sequence_id=90596, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86318, cti_sequence_id=90597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86319, cti_sequence_id=90598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86320, cti_sequence_id=90599, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86321, cti_sequence_id=90600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86322, cti_sequence_id=90601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86323, cti_sequence_id=90602, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86324, cti_sequence_id=90603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:47:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86325, cti_sequence_id=90604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86326, cti_sequence_id=90605, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86327, cti_sequence_id=90606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323296974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86328, cti_sequence_id=90607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86329, cti_sequence_id=90608, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86330, cti_sequence_id=90609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86331, cti_sequence_id=90610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86332, cti_sequence_id=90611, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86333, cti_sequence_id=90612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86334, cti_sequence_id=90613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:57.128 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:48:57.276 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86335, cti_sequence_id=90614, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323346973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86336, cti_sequence_id=90615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86337, cti_sequence_id=90616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86338, cti_sequence_id=90617, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86339, cti_sequence_id=90618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86340, cti_sequence_id=90619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86341, cti_sequence_id=90620, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86342, cti_sequence_id=90621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86343, cti_sequence_id=90622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86344, cti_sequence_id=90623, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86345, cti_sequence_id=90624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86346, cti_sequence_id=90625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86347, cti_sequence_id=90626, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86348, cti_sequence_id=90627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86349, cti_sequence_id=90628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86350, cti_sequence_id=90629, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86351, cti_sequence_id=90630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323456972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86352, cti_sequence_id=90631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:57.277 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:50:57.423 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86353, cti_sequence_id=90632, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86354, cti_sequence_id=90633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323476972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86355, cti_sequence_id=90634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323486192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86356, cti_sequence_id=90635, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86357, cti_sequence_id=90636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86358, cti_sequence_id=90637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86359, cti_sequence_id=90638, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86360, cti_sequence_id=90639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86361, cti_sequence_id=90640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86362, cti_sequence_id=90641, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86363, cti_sequence_id=90642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86364, cti_sequence_id=90643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86365, cti_sequence_id=90644, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86366, cti_sequence_id=90645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86367, cti_sequence_id=90646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86368, cti_sequence_id=90647, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323566969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86369, cti_sequence_id=90648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86370, cti_sequence_id=90649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:57.424 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:52:57.573 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86371, cti_sequence_id=90650, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86372, cti_sequence_id=90651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86373, cti_sequence_id=90652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86374, cti_sequence_id=90653, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86375, cti_sequence_id=90654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86376, cti_sequence_id=90655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86377, cti_sequence_id=90656, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86378, cti_sequence_id=90657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86379, cti_sequence_id=90658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86380, cti_sequence_id=90659, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86381, cti_sequence_id=90660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86382, cti_sequence_id=90661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86383, cti_sequence_id=90662, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86384, cti_sequence_id=90663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86385, cti_sequence_id=90664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86386, cti_sequence_id=90665, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86387, cti_sequence_id=90666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86388, cti_sequence_id=90667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:57.573 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:54:57.748 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86389, cti_sequence_id=90668, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86390, cti_sequence_id=90669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323716972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86391, cti_sequence_id=90670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:26.192 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323726193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86392, cti_sequence_id=90671, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323726976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86393, cti_sequence_id=90672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86394, cti_sequence_id=90673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86395, cti_sequence_id=90674, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86396, cti_sequence_id=90675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86397, cti_sequence_id=90676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86398, cti_sequence_id=90677, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86399, cti_sequence_id=90678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86400, cti_sequence_id=90679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86401, cti_sequence_id=90680, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86402, cti_sequence_id=90681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86403, cti_sequence_id=90682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86404, cti_sequence_id=90683, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86405, cti_sequence_id=90684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86406, cti_sequence_id=90685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:57.749 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:56:57.893 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86407, cti_sequence_id=90686, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86408, cti_sequence_id=90687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323836969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86409, cti_sequence_id=90688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86410, cti_sequence_id=90689, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86411, cti_sequence_id=90690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86412, cti_sequence_id=90691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86413, cti_sequence_id=90692, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86414, cti_sequence_id=90693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86415, cti_sequence_id=90694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86416, cti_sequence_id=90695, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86417, cti_sequence_id=90696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86418, cti_sequence_id=90697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86419, cti_sequence_id=90698, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86420, cti_sequence_id=90699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86421, cti_sequence_id=90700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86422, cti_sequence_id=90701, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86423, cti_sequence_id=90702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86424, cti_sequence_id=90703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:57.893 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:58:58.083 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86425, cti_sequence_id=90704, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86426, cti_sequence_id=90705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86427, cti_sequence_id=90706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86428, cti_sequence_id=90707, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86429, cti_sequence_id=90708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86430, cti_sequence_id=90709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86431, cti_sequence_id=90710, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323986975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86432, cti_sequence_id=90711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 14:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575323996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86433, cti_sequence_id=90712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:01.002 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324001001][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575324000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90713, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161609: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 15:00:01.002 -0700: %CCBU_EVENT_POOL-1-worker-83-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 15:00:01.002,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575324000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90713, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000161610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86434, cti_sequence_id=90714, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86435, cti_sequence_id=90715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86436, cti_sequence_id=90716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324026197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86437, cti_sequence_id=90717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86438, cti_sequence_id=90718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86439, cti_sequence_id=90719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86440, cti_sequence_id=90720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324046974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86441, cti_sequence_id=90721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86442, cti_sequence_id=90722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:58.084 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:00:58.233 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86443, cti_sequence_id=90723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86444, cti_sequence_id=90724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86445, cti_sequence_id=90725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86446, cti_sequence_id=90726, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86447, cti_sequence_id=90727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86448, cti_sequence_id=90728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86449, cti_sequence_id=90729, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86450, cti_sequence_id=90730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86451, cti_sequence_id=90731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86452, cti_sequence_id=90732, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86453, cti_sequence_id=90733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86454, cti_sequence_id=90734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86455, cti_sequence_id=90735, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86456, cti_sequence_id=90736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86457, cti_sequence_id=90737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86458, cti_sequence_id=90738, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86459, cti_sequence_id=90739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86460, cti_sequence_id=90740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:58.233 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:02:58.382 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86461, cti_sequence_id=90741, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86462, cti_sequence_id=90742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86463, cti_sequence_id=90743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86464, cti_sequence_id=90744, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86465, cti_sequence_id=90745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86466, cti_sequence_id=90746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86467, cti_sequence_id=90747, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86468, cti_sequence_id=90748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86469, cti_sequence_id=90749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86470, cti_sequence_id=90750, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86471, cti_sequence_id=90751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86472, cti_sequence_id=90752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86473, cti_sequence_id=90753, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86474, cti_sequence_id=90754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86475, cti_sequence_id=90755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86476, cti_sequence_id=90756, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86477, cti_sequence_id=90757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86478, cti_sequence_id=90758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:58.382 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:04:58.542 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86479, cti_sequence_id=90759, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86480, cti_sequence_id=90760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86481, cti_sequence_id=90761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86482 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86482, cti_sequence_id=90762, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86483, cti_sequence_id=90763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86484, cti_sequence_id=90764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86485 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86485, cti_sequence_id=90765, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324346973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86486, cti_sequence_id=90766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:05:56.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324356977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86487, cti_sequence_id=90767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86488 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86488, cti_sequence_id=90768, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86489, cti_sequence_id=90769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86490, cti_sequence_id=90770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86491 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86491, cti_sequence_id=90771, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86492, cti_sequence_id=90772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:36.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86493, cti_sequence_id=90773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86494 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86494, cti_sequence_id=90774, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86495, cti_sequence_id=90775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86496, cti_sequence_id=90776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:58.542 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:06:58.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86497 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86497, cti_sequence_id=90777, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324426969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86498, cti_sequence_id=90778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86499, cti_sequence_id=90779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86500 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86500, cti_sequence_id=90780, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86501, cti_sequence_id=90781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86502, cti_sequence_id=90782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86503 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86503, cti_sequence_id=90783, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86504, cti_sequence_id=90784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86505, cti_sequence_id=90785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86506 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86506, cti_sequence_id=90786, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324486969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86507, cti_sequence_id=90787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86508, cti_sequence_id=90788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86509 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86509, cti_sequence_id=90789, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86510, cti_sequence_id=90790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86511, cti_sequence_id=90791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86512 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86512, cti_sequence_id=90792, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86513, cti_sequence_id=90793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86514, cti_sequence_id=90794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:58.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:08:58.836 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86515 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86515, cti_sequence_id=90795, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86516, cti_sequence_id=90796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86517, cti_sequence_id=90797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86518 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86518, cti_sequence_id=90798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86519, cti_sequence_id=90799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86520, cti_sequence_id=90800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86521 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86521, cti_sequence_id=90801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86522, cti_sequence_id=90802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86523, cti_sequence_id=90803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86524 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86524, cti_sequence_id=90804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86525, cti_sequence_id=90805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86526, cti_sequence_id=90806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86527 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86527, cti_sequence_id=90807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86528, cti_sequence_id=90808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86529, cti_sequence_id=90809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86530 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86530, cti_sequence_id=90810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86531, cti_sequence_id=90811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86532, cti_sequence_id=90812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:58.836 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:10:58.987 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86533 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86533, cti_sequence_id=90813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86534, cti_sequence_id=90814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324676972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86535, cti_sequence_id=90815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86536 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86536, cti_sequence_id=90816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86537, cti_sequence_id=90817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86538, cti_sequence_id=90818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86539 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86539, cti_sequence_id=90819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86540, cti_sequence_id=90820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:11:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324716972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86541, cti_sequence_id=90821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86542 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86542, cti_sequence_id=90822, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86543, cti_sequence_id=90823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86544, cti_sequence_id=90824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86545 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86545, cti_sequence_id=90825, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86546, cti_sequence_id=90826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86547, cti_sequence_id=90827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86548 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86548, cti_sequence_id=90828, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86549, cti_sequence_id=90829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86550, cti_sequence_id=90830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:58.988 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:12:59.136 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86551 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86551, cti_sequence_id=90831, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324786972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86552, cti_sequence_id=90832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86553, cti_sequence_id=90833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86554 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86554, cti_sequence_id=90834, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86555, cti_sequence_id=90835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86556, cti_sequence_id=90836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86557 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86557, cti_sequence_id=90837, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86558, cti_sequence_id=90838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86559, cti_sequence_id=90839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86560 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86560, cti_sequence_id=90840, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86561, cti_sequence_id=90841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86562, cti_sequence_id=90842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86563 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324866193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86563, cti_sequence_id=90843, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86564, cti_sequence_id=90844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86565, cti_sequence_id=90845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86566 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86566, cti_sequence_id=90846, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86567, cti_sequence_id=90847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86568, cti_sequence_id=90848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:59.136 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:14:59.286 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86569 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324906195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86569, cti_sequence_id=90849, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86570, cti_sequence_id=90850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86571, cti_sequence_id=90851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86572 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86572, cti_sequence_id=90852, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86573, cti_sequence_id=90853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86574, cti_sequence_id=90854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86575 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:46.200 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324946200][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86575, cti_sequence_id=90855, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86576, cti_sequence_id=90856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86577, cti_sequence_id=90857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86578 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86578, cti_sequence_id=90858, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86579, cti_sequence_id=90859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86580, cti_sequence_id=90860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86581 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86581, cti_sequence_id=90861, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86582, cti_sequence_id=90862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575324996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86583, cti_sequence_id=90863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86584 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86584, cti_sequence_id=90864, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86585, cti_sequence_id=90865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86586, cti_sequence_id=90866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:59.286 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:16:59.452 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86587 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86587, cti_sequence_id=90867, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86588, cti_sequence_id=90868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86589, cti_sequence_id=90869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86590 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86590, cti_sequence_id=90870, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86591, cti_sequence_id=90871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86592, cti_sequence_id=90872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86593 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325066192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86593, cti_sequence_id=90873, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86594, cti_sequence_id=90874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86595, cti_sequence_id=90875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86596 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325086194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86596, cti_sequence_id=90876, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86597, cti_sequence_id=90877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86598, cti_sequence_id=90878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86599 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86599, cti_sequence_id=90879, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86600, cti_sequence_id=90880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86601, cti_sequence_id=90881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86602 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86602, cti_sequence_id=90882, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86603, cti_sequence_id=90883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86604, cti_sequence_id=90884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:59.452 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:18:59.610 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86605 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86605, cti_sequence_id=90885, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86606, cti_sequence_id=90886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86607, cti_sequence_id=90887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86608 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86608, cti_sequence_id=90888, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86609, cti_sequence_id=90889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86610, cti_sequence_id=90890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86611 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86611, cti_sequence_id=90891, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86612, cti_sequence_id=90892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86613, cti_sequence_id=90893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86614 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86614, cti_sequence_id=90894, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86615, cti_sequence_id=90895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86616, cti_sequence_id=90896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86617 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86617, cti_sequence_id=90897, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86618, cti_sequence_id=90898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86619, cti_sequence_id=90899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86620 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86620, cti_sequence_id=90900, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86621, cti_sequence_id=90901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86622, cti_sequence_id=90902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:59.611 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:20:59.757 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86623 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86623, cti_sequence_id=90903, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86624, cti_sequence_id=90904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86625, cti_sequence_id=90905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86626 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86626, cti_sequence_id=90906, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86627, cti_sequence_id=90907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86628, cti_sequence_id=90908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86629 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86629, cti_sequence_id=90909, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86630, cti_sequence_id=90910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86631, cti_sequence_id=90911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86632 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86632, cti_sequence_id=90912, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86633, cti_sequence_id=90913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86634, cti_sequence_id=90914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86635 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86635, cti_sequence_id=90915, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86636, cti_sequence_id=90916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86637, cti_sequence_id=90917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86638 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86638, cti_sequence_id=90918, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86639, cti_sequence_id=90919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86640, cti_sequence_id=90920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:59.757 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:22:59.909 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86641 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86641, cti_sequence_id=90921, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86642, cti_sequence_id=90922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86643, cti_sequence_id=90923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86644 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325406197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86644, cti_sequence_id=90924, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86645, cti_sequence_id=90925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86646, cti_sequence_id=90926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86647 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86647, cti_sequence_id=90927, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86648, cti_sequence_id=90928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86649, cti_sequence_id=90929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86650 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325446193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86650, cti_sequence_id=90930, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86651, cti_sequence_id=90931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86652, cti_sequence_id=90932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86653 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86653, cti_sequence_id=90933, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86654, cti_sequence_id=90934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86655, cti_sequence_id=90935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86656 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86656, cti_sequence_id=90936, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86657, cti_sequence_id=90937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86658, cti_sequence_id=90938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:24:59.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:00.061 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86659 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86659, cti_sequence_id=90939, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86660, cti_sequence_id=90940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86661, cti_sequence_id=90941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86662 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325526193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86662, cti_sequence_id=90942, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86663, cti_sequence_id=90943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86664, cti_sequence_id=90944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86665 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86665, cti_sequence_id=90945, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86666, cti_sequence_id=90946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86667, cti_sequence_id=90947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86668 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86668, cti_sequence_id=90948, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86669, cti_sequence_id=90949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86670, cti_sequence_id=90950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86671 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86671, cti_sequence_id=90951, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86672, cti_sequence_id=90952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86673, cti_sequence_id=90953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86674 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86674, cti_sequence_id=90954, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86675, cti_sequence_id=90955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:26:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86676, cti_sequence_id=90956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:00.062 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:00.210 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86677 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86677, cti_sequence_id=90957, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86678, cti_sequence_id=90958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86679, cti_sequence_id=90959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86680 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86680, cti_sequence_id=90960, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86681, cti_sequence_id=90961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86682, cti_sequence_id=90962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86683 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86683, cti_sequence_id=90963, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86684, cti_sequence_id=90964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86685, cti_sequence_id=90965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86686 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86686, cti_sequence_id=90966, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86687, cti_sequence_id=90967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86688, cti_sequence_id=90968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86689 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86689, cti_sequence_id=90969, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86690, cti_sequence_id=90970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86691, cti_sequence_id=90971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86692 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86692, cti_sequence_id=90972, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86693, cti_sequence_id=90973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86694, cti_sequence_id=90974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:00.210 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000161987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:00.358 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000161988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86695 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86695, cti_sequence_id=90975, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86696, cti_sequence_id=90976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86697, cti_sequence_id=90977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86698 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86698, cti_sequence_id=90978, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86699, cti_sequence_id=90979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86700, cti_sequence_id=90980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86701 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000161997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86701, cti_sequence_id=90981, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86702, cti_sequence_id=90982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000161999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86703, cti_sequence_id=90983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:01.007 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325801007][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575325800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90984, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162001: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 15:30:01.007 -0700: %CCBU_EVENT_POOL-1-worker-94-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 15:30:01.007,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575325800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=90984, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000162002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86704 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86704, cti_sequence_id=90985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86705, cti_sequence_id=90986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86706, cti_sequence_id=90987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86707 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325826192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86707, cti_sequence_id=90988, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86708, cti_sequence_id=90989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86709, cti_sequence_id=90990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86710 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86710, cti_sequence_id=90991, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86711, cti_sequence_id=90992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86712, cti_sequence_id=90993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:00.358 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:00.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86713 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86713, cti_sequence_id=90994, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86714, cti_sequence_id=90995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86715, cti_sequence_id=90996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86716 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86716, cti_sequence_id=90997, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86717, cti_sequence_id=90998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86718, cti_sequence_id=90999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86719 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86719, cti_sequence_id=91000, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86720, cti_sequence_id=91001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86721, cti_sequence_id=91002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86722 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86722, cti_sequence_id=91003, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86723, cti_sequence_id=91004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86724, cti_sequence_id=91005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86725 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86725, cti_sequence_id=91006, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86726, cti_sequence_id=91007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86727, cti_sequence_id=91008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86728 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86728, cti_sequence_id=91009, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86729, cti_sequence_id=91010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86730, cti_sequence_id=91011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:00.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:00.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86731 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86731, cti_sequence_id=91012, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325986973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86732, cti_sequence_id=91013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575325996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86733, cti_sequence_id=91014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86734 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86734, cti_sequence_id=91015, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86735, cti_sequence_id=91016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86736, cti_sequence_id=91017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86737 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86737, cti_sequence_id=91018, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86738, cti_sequence_id=91019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:33:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326036973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86739, cti_sequence_id=91020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86740 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86740, cti_sequence_id=91021, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86741, cti_sequence_id=91022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86742, cti_sequence_id=91023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86743 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86743, cti_sequence_id=91024, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86744, cti_sequence_id=91025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86745, cti_sequence_id=91026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86746 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86746, cti_sequence_id=91027, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86747, cti_sequence_id=91028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:34:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86748, cti_sequence_id=91029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:00.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:00.797 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86749 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:06.201 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326106201][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86749, cti_sequence_id=91030, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86750, cti_sequence_id=91031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86751, cti_sequence_id=91032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86752 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86752, cti_sequence_id=91033, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86753, cti_sequence_id=91034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86754, cti_sequence_id=91035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86755 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86755, cti_sequence_id=91036, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86756, cti_sequence_id=91037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86757, cti_sequence_id=91038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86758 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86758, cti_sequence_id=91039, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86759, cti_sequence_id=91040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86760, cti_sequence_id=91041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86761 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86761, cti_sequence_id=91042, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86762, cti_sequence_id=91043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86763, cti_sequence_id=91044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86764 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86764, cti_sequence_id=91045, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86765, cti_sequence_id=91046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86766, cti_sequence_id=91047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:00.797 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:00.953 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86767 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86767, cti_sequence_id=91048, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86768, cti_sequence_id=91049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86769, cti_sequence_id=91050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86770 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86770, cti_sequence_id=91051, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86771, cti_sequence_id=91052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86772, cti_sequence_id=91053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86773 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86773, cti_sequence_id=91054, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86774, cti_sequence_id=91055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86775, cti_sequence_id=91056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86776 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86776, cti_sequence_id=91057, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86777, cti_sequence_id=91058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86778, cti_sequence_id=91059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86779 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86779, cti_sequence_id=91060, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86780, cti_sequence_id=91061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86781, cti_sequence_id=91062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86782 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86782, cti_sequence_id=91063, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86783, cti_sequence_id=91064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86784, cti_sequence_id=91065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:00.953 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:01.104 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86785 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326346192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86785, cti_sequence_id=91066, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86786, cti_sequence_id=91067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86787, cti_sequence_id=91068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86788 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86788, cti_sequence_id=91069, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86789, cti_sequence_id=91070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86790, cti_sequence_id=91071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86791 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86791, cti_sequence_id=91072, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86792, cti_sequence_id=91073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86793, cti_sequence_id=91074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86794 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86794, cti_sequence_id=91075, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86795, cti_sequence_id=91076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86796, cti_sequence_id=91077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86797 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326426192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86797, cti_sequence_id=91078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86798, cti_sequence_id=91079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86799, cti_sequence_id=91080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86800 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86800, cti_sequence_id=91081, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86801, cti_sequence_id=91082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86802, cti_sequence_id=91083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:01.104 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:01.247 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86803 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86803, cti_sequence_id=91084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326466972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86804, cti_sequence_id=91085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86805, cti_sequence_id=91086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86806 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86806, cti_sequence_id=91087, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86807, cti_sequence_id=91088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86808, cti_sequence_id=91089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86809 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86809, cti_sequence_id=91090, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86810, cti_sequence_id=91091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86811, cti_sequence_id=91092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86812 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86812, cti_sequence_id=91093, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86813, cti_sequence_id=91094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86814, cti_sequence_id=91095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86815 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86815, cti_sequence_id=91096, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86816, cti_sequence_id=91097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86817, cti_sequence_id=91098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86818 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86818, cti_sequence_id=91099, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86819, cti_sequence_id=91100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86820, cti_sequence_id=91101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:01.247 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:01.394 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86821 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86821, cti_sequence_id=91102, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86822, cti_sequence_id=91103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86823, cti_sequence_id=91104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86824 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86824, cti_sequence_id=91105, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86825, cti_sequence_id=91106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86826, cti_sequence_id=91107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86827 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326626192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86827, cti_sequence_id=91108, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86828, cti_sequence_id=91109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86829, cti_sequence_id=91110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86830 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86830, cti_sequence_id=91111, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86831, cti_sequence_id=91112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326656972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86832, cti_sequence_id=91113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86833 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86833, cti_sequence_id=91114, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86834, cti_sequence_id=91115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86835, cti_sequence_id=91116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86836 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86836, cti_sequence_id=91117, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86837, cti_sequence_id=91118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86838, cti_sequence_id=91119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:01.394 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:01.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86839 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86839, cti_sequence_id=91120, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86840, cti_sequence_id=91121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86841, cti_sequence_id=91122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86842 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86842, cti_sequence_id=91123, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86843, cti_sequence_id=91124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86844, cti_sequence_id=91125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86845 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86845, cti_sequence_id=91126, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86846, cti_sequence_id=91127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:45:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326756972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86847, cti_sequence_id=91128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86848 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86848, cti_sequence_id=91129, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86849, cti_sequence_id=91130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86850, cti_sequence_id=91131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86851 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86851, cti_sequence_id=91132, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86852, cti_sequence_id=91133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86853, cti_sequence_id=91134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86854 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86854, cti_sequence_id=91135, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326806972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86855, cti_sequence_id=91136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86856, cti_sequence_id=91137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:01.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:01.698 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86857 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86857, cti_sequence_id=91138, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326826975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86858, cti_sequence_id=91139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326836969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86859, cti_sequence_id=91140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86860 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326846192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86860, cti_sequence_id=91141, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86861, cti_sequence_id=91142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86862, cti_sequence_id=91143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86863 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86863, cti_sequence_id=91144, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86864, cti_sequence_id=91145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86865, cti_sequence_id=91146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86866 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86866, cti_sequence_id=91147, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86867, cti_sequence_id=91148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86868, cti_sequence_id=91149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86869 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86869, cti_sequence_id=91150, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86870, cti_sequence_id=91151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86871, cti_sequence_id=91152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86872 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86872, cti_sequence_id=91153, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86873, cti_sequence_id=91154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86874, cti_sequence_id=91155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:01.698 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:01.841 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86875 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326946192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86875, cti_sequence_id=91156, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86876, cti_sequence_id=91157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86877, cti_sequence_id=91158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86878 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86878, cti_sequence_id=91159, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86879, cti_sequence_id=91160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86880, cti_sequence_id=91161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86881 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86881, cti_sequence_id=91162, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86882, cti_sequence_id=91163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575326996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86883, cti_sequence_id=91164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86884 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86884, cti_sequence_id=91165, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86885, cti_sequence_id=91166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327016973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86886, cti_sequence_id=91167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86887 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86887, cti_sequence_id=91168, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86888, cti_sequence_id=91169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86889, cti_sequence_id=91170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86890 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86890, cti_sequence_id=91171, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86891, cti_sequence_id=91172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86892, cti_sequence_id=91173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:01.841 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:01.988 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86893 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86893, cti_sequence_id=91174, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86894, cti_sequence_id=91175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86895, cti_sequence_id=91176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86896 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86896, cti_sequence_id=91177, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86897, cti_sequence_id=91178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86898, cti_sequence_id=91179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86899 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86899, cti_sequence_id=91180, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86900, cti_sequence_id=91181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86901, cti_sequence_id=91182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86902 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86902, cti_sequence_id=91183, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86903, cti_sequence_id=91184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86904, cti_sequence_id=91185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:26.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86905 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327146192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86905, cti_sequence_id=91186, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86906, cti_sequence_id=91187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86907, cti_sequence_id=91188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86908 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86908, cti_sequence_id=91189, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86909, cti_sequence_id=91190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86910, cti_sequence_id=91191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:01.988 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:02.134 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86911 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86911, cti_sequence_id=91192, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86912, cti_sequence_id=91193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86913, cti_sequence_id=91194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86914 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86914, cti_sequence_id=91195, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86915, cti_sequence_id=91196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327216973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86916, cti_sequence_id=91197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86917 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86917, cti_sequence_id=91198, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86918, cti_sequence_id=91199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86919, cti_sequence_id=91200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86920 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86920, cti_sequence_id=91201, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86921, cti_sequence_id=91202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86922, cti_sequence_id=91203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86923 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86923, cti_sequence_id=91204, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86924, cti_sequence_id=91205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86925, cti_sequence_id=91206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86926 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86926, cti_sequence_id=91207, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86927, cti_sequence_id=91208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86928, cti_sequence_id=91209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:02.134 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:02.311 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86929 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86929, cti_sequence_id=91210, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86930, cti_sequence_id=91211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86931, cti_sequence_id=91212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86932 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86932, cti_sequence_id=91213, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86933, cti_sequence_id=91214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:36.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327336969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86934, cti_sequence_id=91215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86935 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86935, cti_sequence_id=91216, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86936, cti_sequence_id=91217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86937, cti_sequence_id=91218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86938 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86938, cti_sequence_id=91219, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86939, cti_sequence_id=91220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327376972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86940, cti_sequence_id=91221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86941 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86941, cti_sequence_id=91222, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86942, cti_sequence_id=91223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86943, cti_sequence_id=91224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86944 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86944, cti_sequence_id=91225, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86945, cti_sequence_id=91226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86946, cti_sequence_id=91227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:02.311 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:02.480 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86947 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327426192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86947, cti_sequence_id=91228, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86948, cti_sequence_id=91229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86949, cti_sequence_id=91230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86950 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86950, cti_sequence_id=91231, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86951, cti_sequence_id=91232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86952, cti_sequence_id=91233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86953 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86953, cti_sequence_id=91234, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86954, cti_sequence_id=91235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86955, cti_sequence_id=91236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86956 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86956, cti_sequence_id=91237, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86957, cti_sequence_id=91238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86958, cti_sequence_id=91239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86959 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86959, cti_sequence_id=91240, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86960, cti_sequence_id=91241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86961, cti_sequence_id=91242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86962 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86962, cti_sequence_id=91243, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86963, cti_sequence_id=91244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86964, cti_sequence_id=91245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:02.480 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:02.631 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86965 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86965, cti_sequence_id=91246, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86966, cti_sequence_id=91247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86967, cti_sequence_id=91248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86968 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86968, cti_sequence_id=91249, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86969, cti_sequence_id=91250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86970, cti_sequence_id=91251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86971 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86971, cti_sequence_id=91252, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86972, cti_sequence_id=91253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 15:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86973, cti_sequence_id=91254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:01.030 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327601030][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575327600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91255, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162393: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 16:00:01.030 -0700: %CCBU_EVENT_POOL-1-worker-91-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 16:00:01.030,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575327600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91255, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000162394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86974 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86974, cti_sequence_id=91256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86975, cti_sequence_id=91257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86976, cti_sequence_id=91258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86977 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86977, cti_sequence_id=91259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86978, cti_sequence_id=91260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86979, cti_sequence_id=91261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86980 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86980, cti_sequence_id=91262, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86981, cti_sequence_id=91263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86982, cti_sequence_id=91264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:02.631 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:02.773 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86983 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86983, cti_sequence_id=91265, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86984, cti_sequence_id=91266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86985, cti_sequence_id=91267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86986 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86986, cti_sequence_id=91268, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86987, cti_sequence_id=91269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86988, cti_sequence_id=91270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86989 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86989, cti_sequence_id=91271, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86990, cti_sequence_id=91272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86991, cti_sequence_id=91273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86992 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327726192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86992, cti_sequence_id=91274, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86993, cti_sequence_id=91275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86994, cti_sequence_id=91276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86995 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86995, cti_sequence_id=91277, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86996, cti_sequence_id=91278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86997, cti_sequence_id=91279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :86998 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=86998, cti_sequence_id=91280, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327766969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=86999, cti_sequence_id=91281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:02:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327776973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87000, cti_sequence_id=91282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:02.773 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:02.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87001 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87001, cti_sequence_id=91283, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87002, cti_sequence_id=91284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87003, cti_sequence_id=91285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87004 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87004, cti_sequence_id=91286, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87005, cti_sequence_id=91287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87006, cti_sequence_id=91288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87007 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87007, cti_sequence_id=91289, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87008, cti_sequence_id=91290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87009, cti_sequence_id=91291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87010 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87010, cti_sequence_id=91292, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327846975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87011, cti_sequence_id=91293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87012, cti_sequence_id=91294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87013 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87013, cti_sequence_id=91295, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87014, cti_sequence_id=91296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87015, cti_sequence_id=91297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87016 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87016, cti_sequence_id=91298, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87017, cti_sequence_id=91299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87018, cti_sequence_id=91300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:02.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:03.061 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87019 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87019, cti_sequence_id=91301, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87020, cti_sequence_id=91302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87021, cti_sequence_id=91303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87022 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87022, cti_sequence_id=91304, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87023, cti_sequence_id=91305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87024, cti_sequence_id=91306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87025 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87025, cti_sequence_id=91307, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87026, cti_sequence_id=91308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87027, cti_sequence_id=91309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87028 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87028, cti_sequence_id=91310, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87029, cti_sequence_id=91311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87030, cti_sequence_id=91312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87031 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87031, cti_sequence_id=91313, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87032, cti_sequence_id=91314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575327996972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87033, cti_sequence_id=91315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87034 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87034, cti_sequence_id=91316, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87035, cti_sequence_id=91317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87036, cti_sequence_id=91318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:03.061 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:03.206 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87037 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87037, cti_sequence_id=91319, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87038, cti_sequence_id=91320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87039, cti_sequence_id=91321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87040 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87040, cti_sequence_id=91322, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87041, cti_sequence_id=91323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87042, cti_sequence_id=91324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87043 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87043, cti_sequence_id=91325, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87044, cti_sequence_id=91326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87045, cti_sequence_id=91327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87046 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87046, cti_sequence_id=91328, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87047, cti_sequence_id=91329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87048, cti_sequence_id=91330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87049 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87049, cti_sequence_id=91331, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87050, cti_sequence_id=91332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87051, cti_sequence_id=91333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87052 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87052, cti_sequence_id=91334, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87053, cti_sequence_id=91335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87054, cti_sequence_id=91336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:03.206 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:03.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87055 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328146192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87055, cti_sequence_id=91337, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87056, cti_sequence_id=91338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87057, cti_sequence_id=91339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87058 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87058, cti_sequence_id=91340, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87059, cti_sequence_id=91341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87060, cti_sequence_id=91342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87061 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87061, cti_sequence_id=91343, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87062, cti_sequence_id=91344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87063, cti_sequence_id=91345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87064 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87064, cti_sequence_id=91346, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87065, cti_sequence_id=91347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87066, cti_sequence_id=91348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87067 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87067, cti_sequence_id=91349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87068, cti_sequence_id=91350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87069, cti_sequence_id=91351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87070 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87070, cti_sequence_id=91352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87071, cti_sequence_id=91353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87072, cti_sequence_id=91354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:03.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:03.498 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87073 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87073, cti_sequence_id=91355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87074, cti_sequence_id=91356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87075, cti_sequence_id=91357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87076 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87076, cti_sequence_id=91358, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87077, cti_sequence_id=91359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87078, cti_sequence_id=91360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:46.200 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87079 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:46.202 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328306202][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87079, cti_sequence_id=91361, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87080, cti_sequence_id=91362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87081, cti_sequence_id=91363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87082 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87082, cti_sequence_id=91364, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87083, cti_sequence_id=91365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87084, cti_sequence_id=91366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87085 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87085, cti_sequence_id=91367, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87086, cti_sequence_id=91368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87087, cti_sequence_id=91369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87088 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87088, cti_sequence_id=91370, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87089, cti_sequence_id=91371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87090, cti_sequence_id=91372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:03.498 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:03.643 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87091 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87091, cti_sequence_id=91373, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87092, cti_sequence_id=91374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87093, cti_sequence_id=91375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87094 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87094, cti_sequence_id=91376, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87095, cti_sequence_id=91377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87096, cti_sequence_id=91378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87097 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87097, cti_sequence_id=91379, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87098, cti_sequence_id=91380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87099, cti_sequence_id=91381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87100 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87100, cti_sequence_id=91382, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87101, cti_sequence_id=91383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87102, cti_sequence_id=91384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87103 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87103, cti_sequence_id=91385, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87104, cti_sequence_id=91386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87105, cti_sequence_id=91387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87106 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87106, cti_sequence_id=91388, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87107, cti_sequence_id=91389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87108, cti_sequence_id=91390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:03.643 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:03.799 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87109 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87109, cti_sequence_id=91391, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87110, cti_sequence_id=91392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87111, cti_sequence_id=91393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87112 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87112, cti_sequence_id=91394, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87113, cti_sequence_id=91395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87114, cti_sequence_id=91396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87115 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87115, cti_sequence_id=91397, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87116, cti_sequence_id=91398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87117, cti_sequence_id=91399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87118 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87118, cti_sequence_id=91400, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87119, cti_sequence_id=91401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87120, cti_sequence_id=91402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87121 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87121, cti_sequence_id=91403, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87122, cti_sequence_id=91404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87123, cti_sequence_id=91405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87124 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87124, cti_sequence_id=91406, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87125, cti_sequence_id=91407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87126, cti_sequence_id=91408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:03.799 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:03.945 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87127 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87127, cti_sequence_id=91409, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87128, cti_sequence_id=91410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87129, cti_sequence_id=91411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87130 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87130, cti_sequence_id=91412, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87131, cti_sequence_id=91413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87132, cti_sequence_id=91414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87133 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87133, cti_sequence_id=91415, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87134, cti_sequence_id=91416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87135, cti_sequence_id=91417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87136 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87136, cti_sequence_id=91418, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87137, cti_sequence_id=91419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87138, cti_sequence_id=91420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87139 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87139, cti_sequence_id=91421, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87140, cti_sequence_id=91422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87141, cti_sequence_id=91423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87142 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87142, cti_sequence_id=91424, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87143, cti_sequence_id=91425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87144, cti_sequence_id=91426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:03.946 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:04.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87145 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87145, cti_sequence_id=91427, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87146, cti_sequence_id=91428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87147, cti_sequence_id=91429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87148 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87148, cti_sequence_id=91430, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87149, cti_sequence_id=91431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87150, cti_sequence_id=91432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87151 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87151, cti_sequence_id=91433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87152, cti_sequence_id=91434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87153, cti_sequence_id=91435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87154 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87154, cti_sequence_id=91436, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87155, cti_sequence_id=91437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87156, cti_sequence_id=91438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87157 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87157, cti_sequence_id=91439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87158, cti_sequence_id=91440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87159, cti_sequence_id=91441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87160 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87160, cti_sequence_id=91442, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87161, cti_sequence_id=91443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87162, cti_sequence_id=91444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:04.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:04.239 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87163 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87163, cti_sequence_id=91445, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87164, cti_sequence_id=91446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87165, cti_sequence_id=91447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87166 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87166, cti_sequence_id=91448, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87167, cti_sequence_id=91449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87168, cti_sequence_id=91450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87169 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87169, cti_sequence_id=91451, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:46.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328906979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87170, cti_sequence_id=91452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87171, cti_sequence_id=91453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87172 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87172, cti_sequence_id=91454, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87173, cti_sequence_id=91455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87174, cti_sequence_id=91456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87175 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87175, cti_sequence_id=91457, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328946972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87176, cti_sequence_id=91458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87177, cti_sequence_id=91459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87178 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87178, cti_sequence_id=91460, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87179, cti_sequence_id=91461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87180, cti_sequence_id=91462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:04.239 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:04.394 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87181 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87181, cti_sequence_id=91463, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87182, cti_sequence_id=91464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575328996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87183, cti_sequence_id=91465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87184 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87184, cti_sequence_id=91466, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87185, cti_sequence_id=91467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87186, cti_sequence_id=91468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87187 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87187, cti_sequence_id=91469, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87188, cti_sequence_id=91470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87189, cti_sequence_id=91471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87190 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87190, cti_sequence_id=91472, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87191, cti_sequence_id=91473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87192, cti_sequence_id=91474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87193 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87193, cti_sequence_id=91475, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87194, cti_sequence_id=91476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87195, cti_sequence_id=91477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87196 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87196, cti_sequence_id=91478, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87197, cti_sequence_id=91479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:24:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329096972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87198, cti_sequence_id=91480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:04.394 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:04.544 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87199 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87199, cti_sequence_id=91481, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329106972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87200, cti_sequence_id=91482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87201, cti_sequence_id=91483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87202 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87202, cti_sequence_id=91484, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87203, cti_sequence_id=91485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329136972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87204, cti_sequence_id=91486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87205 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87205, cti_sequence_id=91487, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87206, cti_sequence_id=91488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87207, cti_sequence_id=91489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87208 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87208, cti_sequence_id=91490, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87209, cti_sequence_id=91491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87210, cti_sequence_id=91492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87211 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87211, cti_sequence_id=91493, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87212, cti_sequence_id=91494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87213, cti_sequence_id=91495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87214 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87214, cti_sequence_id=91496, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87215, cti_sequence_id=91497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87216, cti_sequence_id=91498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:04.544 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:04.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87217 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87217, cti_sequence_id=91499, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87218, cti_sequence_id=91500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87219, cti_sequence_id=91501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87220 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87220, cti_sequence_id=91502, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87221, cti_sequence_id=91503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87222, cti_sequence_id=91504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87223 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87223, cti_sequence_id=91505, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87224, cti_sequence_id=91506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87225, cti_sequence_id=91507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87226 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87226, cti_sequence_id=91508, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87227, cti_sequence_id=91509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87228, cti_sequence_id=91510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87229 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87229, cti_sequence_id=91511, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87230, cti_sequence_id=91512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87231, cti_sequence_id=91513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87232 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87232, cti_sequence_id=91514, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87233, cti_sequence_id=91515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87234, cti_sequence_id=91516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:04.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:04.847 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87235 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87235, cti_sequence_id=91517, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87236, cti_sequence_id=91518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87237, cti_sequence_id=91519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87238 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87238, cti_sequence_id=91520, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87239, cti_sequence_id=91521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329376973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87240, cti_sequence_id=91522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87241 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87241, cti_sequence_id=91523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87242, cti_sequence_id=91524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87243, cti_sequence_id=91525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:01.444 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329401444][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575329400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91526, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162785: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 16:30:01.445 -0700: %CCBU_EVENT_POOL-1-worker-90-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 16:30:01.444,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575329400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91526, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000162786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87244 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87244, cti_sequence_id=91527, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87245, cti_sequence_id=91528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87246, cti_sequence_id=91529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87247 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87247, cti_sequence_id=91530, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87248, cti_sequence_id=91531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87249, cti_sequence_id=91532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87250 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87250, cti_sequence_id=91533, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87251, cti_sequence_id=91534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87252, cti_sequence_id=91535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:04.847 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:04.994 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87253 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87253, cti_sequence_id=91536, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87254, cti_sequence_id=91537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87255, cti_sequence_id=91538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87256 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87256, cti_sequence_id=91539, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87257, cti_sequence_id=91540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87258, cti_sequence_id=91541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87259 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87259, cti_sequence_id=91542, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87260, cti_sequence_id=91543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87261, cti_sequence_id=91544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87262 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87262, cti_sequence_id=91545, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329526978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87263, cti_sequence_id=91546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329536969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87264, cti_sequence_id=91547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87265 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87265, cti_sequence_id=91548, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87266, cti_sequence_id=91549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87267, cti_sequence_id=91550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87268 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87268, cti_sequence_id=91551, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87269, cti_sequence_id=91552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87270, cti_sequence_id=91553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:04.994 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:05.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87271 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87271, cti_sequence_id=91554, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87272, cti_sequence_id=91555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329596972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87273, cti_sequence_id=91556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87274 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87274, cti_sequence_id=91557, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87275, cti_sequence_id=91558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87276, cti_sequence_id=91559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87277 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87277, cti_sequence_id=91560, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87278, cti_sequence_id=91561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87279, cti_sequence_id=91562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87280 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87280, cti_sequence_id=91563, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87281, cti_sequence_id=91564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87282, cti_sequence_id=91565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87283 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87283, cti_sequence_id=91566, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87284, cti_sequence_id=91567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87285, cti_sequence_id=91568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87286 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87286, cti_sequence_id=91569, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87287, cti_sequence_id=91570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87288, cti_sequence_id=91571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:05.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:05.292 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87289 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87289, cti_sequence_id=91572, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87290, cti_sequence_id=91573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87291, cti_sequence_id=91574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87292 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87292, cti_sequence_id=91575, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329726972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87293, cti_sequence_id=91576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87294, cti_sequence_id=91577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87295 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87295, cti_sequence_id=91578, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329746969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87296, cti_sequence_id=91579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87297, cti_sequence_id=91580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87298 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87298, cti_sequence_id=91581, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87299, cti_sequence_id=91582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87300, cti_sequence_id=91583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87301 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87301, cti_sequence_id=91584, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87302, cti_sequence_id=91585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329796973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87303, cti_sequence_id=91586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87304 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87304, cti_sequence_id=91587, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87305, cti_sequence_id=91588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87306, cti_sequence_id=91589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:05.292 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:05.437 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87307 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87307, cti_sequence_id=91590, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87308, cti_sequence_id=91591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329836972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87309, cti_sequence_id=91592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87310 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87310, cti_sequence_id=91593, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87311, cti_sequence_id=91594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87312, cti_sequence_id=91595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87313 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87313, cti_sequence_id=91596, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87314, cti_sequence_id=91597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87315, cti_sequence_id=91598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87316 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87316, cti_sequence_id=91599, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87317, cti_sequence_id=91600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87318, cti_sequence_id=91601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87319 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87319, cti_sequence_id=91602, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87320, cti_sequence_id=91603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87321, cti_sequence_id=91604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87322 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87322, cti_sequence_id=91605, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87323, cti_sequence_id=91606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87324, cti_sequence_id=91607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:05.437 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:05.592 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87325 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87325, cti_sequence_id=91608, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87326, cti_sequence_id=91609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87327, cti_sequence_id=91610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87328 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87328, cti_sequence_id=91611, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87329, cti_sequence_id=91612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87330, cti_sequence_id=91613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87331 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87331, cti_sequence_id=91614, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87332, cti_sequence_id=91615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575329996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87333, cti_sequence_id=91616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87334 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87334, cti_sequence_id=91617, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330006973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87335, cti_sequence_id=91618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330016969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87336, cti_sequence_id=91619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87337 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87337, cti_sequence_id=91620, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87338, cti_sequence_id=91621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87339, cti_sequence_id=91622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87340 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87340, cti_sequence_id=91623, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330046969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87341, cti_sequence_id=91624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87342, cti_sequence_id=91625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:05.592 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:05.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87343 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:06.203 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330066203][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87343, cti_sequence_id=91626, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87344, cti_sequence_id=91627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87345, cti_sequence_id=91628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87346 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87346, cti_sequence_id=91629, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87347, cti_sequence_id=91630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87348, cti_sequence_id=91631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87349 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87349, cti_sequence_id=91632, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87350, cti_sequence_id=91633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87351, cti_sequence_id=91634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87352 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87352, cti_sequence_id=91635, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87353, cti_sequence_id=91636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330136969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87354, cti_sequence_id=91637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87355 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87355, cti_sequence_id=91638, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87356, cti_sequence_id=91639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87357, cti_sequence_id=91640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87358 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87358, cti_sequence_id=91641, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330166969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87359, cti_sequence_id=91642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:42:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330176974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87360, cti_sequence_id=91643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:05.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:05.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87361 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87361, cti_sequence_id=91644, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87362, cti_sequence_id=91645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87363, cti_sequence_id=91646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87364 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87364, cti_sequence_id=91647, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87365, cti_sequence_id=91648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87366, cti_sequence_id=91649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87367 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87367, cti_sequence_id=91650, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330226969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87368, cti_sequence_id=91651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87369, cti_sequence_id=91652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87370 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87370, cti_sequence_id=91653, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87371, cti_sequence_id=91654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87372, cti_sequence_id=91655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87373 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330266192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87373, cti_sequence_id=91656, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87374, cti_sequence_id=91657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330276974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87375, cti_sequence_id=91658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87376 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87376, cti_sequence_id=91659, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87377, cti_sequence_id=91660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87378, cti_sequence_id=91661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:05.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000162981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:06.030 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000162982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87379 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87379, cti_sequence_id=91662, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87380, cti_sequence_id=91663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330316969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87381, cti_sequence_id=91664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87382 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87382, cti_sequence_id=91665, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87383, cti_sequence_id=91666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87384, cti_sequence_id=91667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87385 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87385, cti_sequence_id=91668, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87386, cti_sequence_id=91669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87387, cti_sequence_id=91670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87388 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87388, cti_sequence_id=91671, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87389, cti_sequence_id=91672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87390, cti_sequence_id=91673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000162998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87391 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000162999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330386192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87391, cti_sequence_id=91674, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87392, cti_sequence_id=91675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87393, cti_sequence_id=91676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87394 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87394, cti_sequence_id=91677, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87395, cti_sequence_id=91678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330416969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87396, cti_sequence_id=91679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:06.030 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:06.173 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87397 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87397, cti_sequence_id=91680, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87398, cti_sequence_id=91681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87399, cti_sequence_id=91682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87400 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87400, cti_sequence_id=91683, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87401, cti_sequence_id=91684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330456969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87402, cti_sequence_id=91685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87403 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87403, cti_sequence_id=91686, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87404, cti_sequence_id=91687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87405, cti_sequence_id=91688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87406 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87406, cti_sequence_id=91689, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87407, cti_sequence_id=91690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87408, cti_sequence_id=91691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87409 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87409, cti_sequence_id=91692, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87410, cti_sequence_id=91693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87411, cti_sequence_id=91694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87412 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87412, cti_sequence_id=91695, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87413, cti_sequence_id=91696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87414, cti_sequence_id=91697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:06.173 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87415 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87415, cti_sequence_id=91698, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:06.316 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87416, cti_sequence_id=91699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87417, cti_sequence_id=91700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87418 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87418, cti_sequence_id=91701, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87419, cti_sequence_id=91702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87420, cti_sequence_id=91703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87421 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87421, cti_sequence_id=91704, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87422, cti_sequence_id=91705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87423, cti_sequence_id=91706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87424 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87424, cti_sequence_id=91707, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87425, cti_sequence_id=91708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87426, cti_sequence_id=91709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87427 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87427, cti_sequence_id=91710, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87428, cti_sequence_id=91711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87429, cti_sequence_id=91712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87430 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87430, cti_sequence_id=91713, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87431, cti_sequence_id=91714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87432, cti_sequence_id=91715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87433 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87433, cti_sequence_id=91716, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:06.316 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:06.461 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330666969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87434, cti_sequence_id=91717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87435, cti_sequence_id=91718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87436 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87436, cti_sequence_id=91719, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87437, cti_sequence_id=91720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87438, cti_sequence_id=91721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87439 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330706195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87439, cti_sequence_id=91722, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330706969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87440, cti_sequence_id=91723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87441, cti_sequence_id=91724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87442 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87442, cti_sequence_id=91725, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87443, cti_sequence_id=91726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330736973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87444, cti_sequence_id=91727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87445 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87445, cti_sequence_id=91728, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87446, cti_sequence_id=91729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87447, cti_sequence_id=91730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87448 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87448, cti_sequence_id=91731, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87449, cti_sequence_id=91732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:52:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87450, cti_sequence_id=91733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87451 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87451, cti_sequence_id=91734, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:06.461 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:06.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87452, cti_sequence_id=91735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87453, cti_sequence_id=91736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87454 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:26.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330806195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87454, cti_sequence_id=91737, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330806974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87455, cti_sequence_id=91738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87456, cti_sequence_id=91739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87457 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87457, cti_sequence_id=91740, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87458, cti_sequence_id=91741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87459, cti_sequence_id=91742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87460 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87460, cti_sequence_id=91743, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87461, cti_sequence_id=91744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87462, cti_sequence_id=91745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87463 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87463, cti_sequence_id=91746, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87464, cti_sequence_id=91747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87465, cti_sequence_id=91748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87466 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330886192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87466, cti_sequence_id=91749, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87467, cti_sequence_id=91750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87468, cti_sequence_id=91751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87469 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87469, cti_sequence_id=91752, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:06.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:06.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87470, cti_sequence_id=91753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87471, cti_sequence_id=91754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87472 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87472, cti_sequence_id=91755, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87473, cti_sequence_id=91756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87474, cti_sequence_id=91757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87475 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87475, cti_sequence_id=91758, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87476, cti_sequence_id=91759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87477, cti_sequence_id=91760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87478 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87478, cti_sequence_id=91761, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330966969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87479, cti_sequence_id=91762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87480, cti_sequence_id=91763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87481 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87481, cti_sequence_id=91764, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330986969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87482, cti_sequence_id=91765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575330996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87483, cti_sequence_id=91766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87484 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87484, cti_sequence_id=91767, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87485, cti_sequence_id=91768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87486, cti_sequence_id=91769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87487 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87487, cti_sequence_id=91770, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:06.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:06.921 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87488, cti_sequence_id=91771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87489, cti_sequence_id=91772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87490 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87490, cti_sequence_id=91773, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87491, cti_sequence_id=91774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87492, cti_sequence_id=91775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87493 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87493, cti_sequence_id=91776, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87494, cti_sequence_id=91777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87495, cti_sequence_id=91778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87496 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87496, cti_sequence_id=91779, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87497, cti_sequence_id=91780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87498, cti_sequence_id=91781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87499 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87499, cti_sequence_id=91782, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87500, cti_sequence_id=91783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87501, cti_sequence_id=91784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87502 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87502, cti_sequence_id=91785, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331126972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87503, cti_sequence_id=91786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87504, cti_sequence_id=91787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87505 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87505, cti_sequence_id=91788, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:06.921 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87506, cti_sequence_id=91789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:07.066 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87507, cti_sequence_id=91790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87508 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87508, cti_sequence_id=91791, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87509, cti_sequence_id=91792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87510, cti_sequence_id=91793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87511 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87511, cti_sequence_id=91794, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87512, cti_sequence_id=91795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 16:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87513, cti_sequence_id=91796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:01.463 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331201463][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575331200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91797, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163177: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 17:00:01.463 -0700: %CCBU_EVENT_POOL-1-worker-88-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 17:00:01.463,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575331200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=91797, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000163178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87514 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87514, cti_sequence_id=91798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87515, cti_sequence_id=91799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87516, cti_sequence_id=91800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87517 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87517, cti_sequence_id=91801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87518, cti_sequence_id=91802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87519, cti_sequence_id=91803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87520 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87520, cti_sequence_id=91804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87521, cti_sequence_id=91805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87522, cti_sequence_id=91806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87523 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87523, cti_sequence_id=91807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87524, cti_sequence_id=91808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:07.066 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:07.230 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87525, cti_sequence_id=91809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87526 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87526, cti_sequence_id=91810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87527, cti_sequence_id=91811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87528, cti_sequence_id=91812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87529 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87529, cti_sequence_id=91813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:46.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331306984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87530, cti_sequence_id=91814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87531, cti_sequence_id=91815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87532 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87532, cti_sequence_id=91816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87533, cti_sequence_id=91817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87534, cti_sequence_id=91818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87535 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87535, cti_sequence_id=91819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331346969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87536, cti_sequence_id=91820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331356972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87537, cti_sequence_id=91821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87538 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87538, cti_sequence_id=91822, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87539, cti_sequence_id=91823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:02:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331376973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87540, cti_sequence_id=91824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87541 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87541, cti_sequence_id=91825, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87542, cti_sequence_id=91826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:07.230 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:07.374 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87543, cti_sequence_id=91827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87544 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87544, cti_sequence_id=91828, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87545, cti_sequence_id=91829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87546, cti_sequence_id=91830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87547 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87547, cti_sequence_id=91831, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87548, cti_sequence_id=91832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87549, cti_sequence_id=91833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87550 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87550, cti_sequence_id=91834, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87551, cti_sequence_id=91835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:16.989 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331456989][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87552, cti_sequence_id=91836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87553 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87553, cti_sequence_id=91837, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87554, cti_sequence_id=91838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87555, cti_sequence_id=91839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87556 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87556, cti_sequence_id=91840, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87557, cti_sequence_id=91841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87558, cti_sequence_id=91842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87559 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87559, cti_sequence_id=91843, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87560, cti_sequence_id=91844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:07.374 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:07.524 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87561, cti_sequence_id=91845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87562 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87562, cti_sequence_id=91846, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87563, cti_sequence_id=91847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87564, cti_sequence_id=91848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87565 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87565, cti_sequence_id=91849, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87566, cti_sequence_id=91850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87567, cti_sequence_id=91851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87568 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87568, cti_sequence_id=91852, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331566969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87569, cti_sequence_id=91853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87570, cti_sequence_id=91854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87571 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87571, cti_sequence_id=91855, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87572, cti_sequence_id=91856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331596969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87573, cti_sequence_id=91857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87574 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87574, cti_sequence_id=91858, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87575, cti_sequence_id=91859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87576, cti_sequence_id=91860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87577 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87577, cti_sequence_id=91861, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87578, cti_sequence_id=91862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:07.525 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:07.669 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87579, cti_sequence_id=91863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87580 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87580, cti_sequence_id=91864, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87581, cti_sequence_id=91865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87582, cti_sequence_id=91866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87583 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87583, cti_sequence_id=91867, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331666969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87584, cti_sequence_id=91868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:07:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87585, cti_sequence_id=91869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87586 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87586, cti_sequence_id=91870, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331686969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87587, cti_sequence_id=91871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87588, cti_sequence_id=91872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87589 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87589, cti_sequence_id=91873, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87590, cti_sequence_id=91874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87591, cti_sequence_id=91875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87592 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87592, cti_sequence_id=91876, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87593, cti_sequence_id=91877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87594, cti_sequence_id=91878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87595 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87595, cti_sequence_id=91879, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87596, cti_sequence_id=91880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:07.669 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:07.816 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87597, cti_sequence_id=91881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87598 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87598, cti_sequence_id=91882, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87599, cti_sequence_id=91883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87600, cti_sequence_id=91884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87601 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331786192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87601, cti_sequence_id=91885, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87602, cti_sequence_id=91886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87603, cti_sequence_id=91887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87604 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87604, cti_sequence_id=91888, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87605, cti_sequence_id=91889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87606, cti_sequence_id=91890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87607 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87607, cti_sequence_id=91891, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87608, cti_sequence_id=91892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87609, cti_sequence_id=91893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87610 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87610, cti_sequence_id=91894, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:46.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331846977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87611, cti_sequence_id=91895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87612, cti_sequence_id=91896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87613 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87613, cti_sequence_id=91897, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87614, cti_sequence_id=91898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:07.817 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:07.962 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87615, cti_sequence_id=91899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87616 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87616, cti_sequence_id=91900, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87617, cti_sequence_id=91901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87618, cti_sequence_id=91902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87619 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87619, cti_sequence_id=91903, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87620, cti_sequence_id=91904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87621, cti_sequence_id=91905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87622 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87622, cti_sequence_id=91906, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87623, cti_sequence_id=91907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87624, cti_sequence_id=91908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87625 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87625, cti_sequence_id=91909, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87626, cti_sequence_id=91910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87627, cti_sequence_id=91911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87628 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87628, cti_sequence_id=91912, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87629, cti_sequence_id=91913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87630, cti_sequence_id=91914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87631 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87631, cti_sequence_id=91915, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87632, cti_sequence_id=91916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:07.963 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:08.105 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575331996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87633, cti_sequence_id=91917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87634 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87634, cti_sequence_id=91918, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87635, cti_sequence_id=91919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87636, cti_sequence_id=91920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87637 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87637, cti_sequence_id=91921, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:46.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332026988][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87638, cti_sequence_id=91922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87639, cti_sequence_id=91923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87640 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87640, cti_sequence_id=91924, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87641, cti_sequence_id=91925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87642, cti_sequence_id=91926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87643 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87643, cti_sequence_id=91927, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87644, cti_sequence_id=91928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87645, cti_sequence_id=91929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87646 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332086192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87646, cti_sequence_id=91930, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87647, cti_sequence_id=91931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87648, cti_sequence_id=91932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87649 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332106192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87649, cti_sequence_id=91933, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87650, cti_sequence_id=91934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:08.106 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:08.253 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87651, cti_sequence_id=91935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87652 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87652, cti_sequence_id=91936, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87653, cti_sequence_id=91937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87654, cti_sequence_id=91938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87655 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87655, cti_sequence_id=91939, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87656, cti_sequence_id=91940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87657, cti_sequence_id=91941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87658 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87658, cti_sequence_id=91942, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87659, cti_sequence_id=91943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87660, cti_sequence_id=91944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87661 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87661, cti_sequence_id=91945, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87662, cti_sequence_id=91946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87663, cti_sequence_id=91947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87664 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87664, cti_sequence_id=91948, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87665, cti_sequence_id=91949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:16:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87666, cti_sequence_id=91950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87667 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87667, cti_sequence_id=91951, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87668, cti_sequence_id=91952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:08.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:08.397 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87669, cti_sequence_id=91953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87670 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87670, cti_sequence_id=91954, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87671, cti_sequence_id=91955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87672, cti_sequence_id=91956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87673 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87673, cti_sequence_id=91957, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87674, cti_sequence_id=91958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87675, cti_sequence_id=91959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87676 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87676, cti_sequence_id=91960, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87677, cti_sequence_id=91961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87678, cti_sequence_id=91962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87679 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87679, cti_sequence_id=91963, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87680, cti_sequence_id=91964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332316972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87681, cti_sequence_id=91965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87682 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332326192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87682, cti_sequence_id=91966, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87683, cti_sequence_id=91967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87684, cti_sequence_id=91968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87685 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87685, cti_sequence_id=91969, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87686, cti_sequence_id=91970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:08.398 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:08.542 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87687, cti_sequence_id=91971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87688 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87688, cti_sequence_id=91972, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87689, cti_sequence_id=91973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87690, cti_sequence_id=91974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87691 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87691, cti_sequence_id=91975, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87692, cti_sequence_id=91976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87693, cti_sequence_id=91977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87694 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87694, cti_sequence_id=91978, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87695, cti_sequence_id=91979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87696, cti_sequence_id=91980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87697 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87697, cti_sequence_id=91981, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87698, cti_sequence_id=91982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87699, cti_sequence_id=91983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87700 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87700, cti_sequence_id=91984, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87701, cti_sequence_id=91985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87702, cti_sequence_id=91986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87703 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87703, cti_sequence_id=91987, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87704, cti_sequence_id=91988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:08.542 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:08.694 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87705, cti_sequence_id=91989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87706 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87706, cti_sequence_id=91990, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87707, cti_sequence_id=91991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87708, cti_sequence_id=91992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87709 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87709, cti_sequence_id=91993, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87710, cti_sequence_id=91994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87711, cti_sequence_id=91995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87712 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87712, cti_sequence_id=91996, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87713, cti_sequence_id=91997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87714, cti_sequence_id=91998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87715 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87715, cti_sequence_id=91999, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87716, cti_sequence_id=92000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87717, cti_sequence_id=92001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87718 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87718, cti_sequence_id=92002, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332566969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87719, cti_sequence_id=92003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87720, cti_sequence_id=92004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87721 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87721, cti_sequence_id=92005, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87722, cti_sequence_id=92006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:08.694 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:08.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87723, cti_sequence_id=92007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87724 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87724, cti_sequence_id=92008, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87725, cti_sequence_id=92009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87726, cti_sequence_id=92010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87727 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87727, cti_sequence_id=92011, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87728, cti_sequence_id=92012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87729, cti_sequence_id=92013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87730 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87730, cti_sequence_id=92014, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87731, cti_sequence_id=92015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87732, cti_sequence_id=92016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87733 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87733, cti_sequence_id=92017, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87734, cti_sequence_id=92018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87735, cti_sequence_id=92019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87736 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87736, cti_sequence_id=92020, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87737, cti_sequence_id=92021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:24:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87738, cti_sequence_id=92022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87739 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87739, cti_sequence_id=92023, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332706971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87740, cti_sequence_id=92024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:08.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:08.986 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332716969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87741, cti_sequence_id=92025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87742 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87742, cti_sequence_id=92026, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87743, cti_sequence_id=92027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87744, cti_sequence_id=92028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87745 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87745, cti_sequence_id=92029, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87746, cti_sequence_id=92030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87747, cti_sequence_id=92031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87748 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87748, cti_sequence_id=92032, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332766972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87749, cti_sequence_id=92033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87750, cti_sequence_id=92034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87751 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87751, cti_sequence_id=92035, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87752, cti_sequence_id=92036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332796972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87753, cti_sequence_id=92037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87754 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87754, cti_sequence_id=92038, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87755, cti_sequence_id=92039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87756, cti_sequence_id=92040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87757 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87757, cti_sequence_id=92041, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332826969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87758, cti_sequence_id=92042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:08.986 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:09.133 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87759, cti_sequence_id=92043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87760 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87760, cti_sequence_id=92044, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87761, cti_sequence_id=92045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332856972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87762, cti_sequence_id=92046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87763 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332866192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87763, cti_sequence_id=92047, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87764, cti_sequence_id=92048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87765, cti_sequence_id=92049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87766 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87766, cti_sequence_id=92050, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:06.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332886987][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87767, cti_sequence_id=92051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87768, cti_sequence_id=92052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87769 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87769, cti_sequence_id=92053, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87770, cti_sequence_id=92054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87771, cti_sequence_id=92055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87772 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87772, cti_sequence_id=92056, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87773, cti_sequence_id=92057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87774, cti_sequence_id=92058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87775 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87775, cti_sequence_id=92059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87776, cti_sequence_id=92060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:09.133 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:09.276 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332956969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87777, cti_sequence_id=92061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87778 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87778, cti_sequence_id=92062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87779, cti_sequence_id=92063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87780, cti_sequence_id=92064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87781 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87781, cti_sequence_id=92065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87782, cti_sequence_id=92066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575332996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87783, cti_sequence_id=92067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:00.771 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333000770][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575333000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92068, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163569: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 17:30:00.771 -0700: %CCBU_EVENT_POOL-1-worker-95-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 17:30:00.770,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575333000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92068, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000163570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87784 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87784, cti_sequence_id=92069, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87785, cti_sequence_id=92070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87786, cti_sequence_id=92071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87787 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87787, cti_sequence_id=92072, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87788, cti_sequence_id=92073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87789, cti_sequence_id=92074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87790 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87790, cti_sequence_id=92075, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87791, cti_sequence_id=92076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87792, cti_sequence_id=92077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87793 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87793, cti_sequence_id=92078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87794, cti_sequence_id=92079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:09.276 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:09.421 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:16.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333076978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87795, cti_sequence_id=92080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87796 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87796, cti_sequence_id=92081, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87797, cti_sequence_id=92082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87798, cti_sequence_id=92083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87799 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87799, cti_sequence_id=92084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87800, cti_sequence_id=92085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87801, cti_sequence_id=92086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87802 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87802, cti_sequence_id=92087, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87803, cti_sequence_id=92088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87804, cti_sequence_id=92089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87805 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333146192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87805, cti_sequence_id=92090, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87806, cti_sequence_id=92091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87807, cti_sequence_id=92092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87808 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87808, cti_sequence_id=92093, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87809, cti_sequence_id=92094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87810, cti_sequence_id=92095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87811 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:06.245 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333186245][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87811, cti_sequence_id=92096, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87812, cti_sequence_id=92097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:09.421 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:09.568 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87813, cti_sequence_id=92098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87814 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333206192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87814, cti_sequence_id=92099, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87815, cti_sequence_id=92100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87816, cti_sequence_id=92101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87817 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87817, cti_sequence_id=92102, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87818, cti_sequence_id=92103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87819, cti_sequence_id=92104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87820 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87820, cti_sequence_id=92105, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87821, cti_sequence_id=92106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87822, cti_sequence_id=92107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87823 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87823, cti_sequence_id=92108, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333266969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87824, cti_sequence_id=92109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87825, cti_sequence_id=92110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87826 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87826, cti_sequence_id=92111, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87827, cti_sequence_id=92112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:34:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87828, cti_sequence_id=92113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87829 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87829, cti_sequence_id=92114, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87830, cti_sequence_id=92115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:09.568 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:09.718 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:16.996 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333316996][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87831, cti_sequence_id=92116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87832 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87832, cti_sequence_id=92117, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87833, cti_sequence_id=92118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87834, cti_sequence_id=92119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87835 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87835, cti_sequence_id=92120, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333346969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87836, cti_sequence_id=92121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87837, cti_sequence_id=92122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87838 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87838, cti_sequence_id=92123, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87839, cti_sequence_id=92124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87840, cti_sequence_id=92125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87841 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87841, cti_sequence_id=92126, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87842, cti_sequence_id=92127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87843, cti_sequence_id=92128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87844 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87844, cti_sequence_id=92129, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87845, cti_sequence_id=92130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87846, cti_sequence_id=92131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87847 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87847, cti_sequence_id=92132, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87848, cti_sequence_id=92133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:09.718 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:09.863 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87849, cti_sequence_id=92134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87850 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87850, cti_sequence_id=92135, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87851, cti_sequence_id=92136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87852, cti_sequence_id=92137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87853 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87853, cti_sequence_id=92138, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87854, cti_sequence_id=92139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87855, cti_sequence_id=92140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87856 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87856, cti_sequence_id=92141, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87857, cti_sequence_id=92142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333496974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87858, cti_sequence_id=92143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87859 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87859, cti_sequence_id=92144, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87860, cti_sequence_id=92145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87861, cti_sequence_id=92146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87862 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87862, cti_sequence_id=92147, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87863, cti_sequence_id=92148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87864, cti_sequence_id=92149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87865 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87865, cti_sequence_id=92150, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87866, cti_sequence_id=92151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:09.863 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:10.006 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87867, cti_sequence_id=92152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87868, cti_sequence_id=92153, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87869, cti_sequence_id=92154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87870, cti_sequence_id=92155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87871 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87871, cti_sequence_id=92156, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87872, cti_sequence_id=92157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87873, cti_sequence_id=92158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87874 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87874, cti_sequence_id=92159, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87875, cti_sequence_id=92160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87876, cti_sequence_id=92161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87877 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87877, cti_sequence_id=92162, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87878, cti_sequence_id=92163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87879, cti_sequence_id=92164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87880, cti_sequence_id=92165, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87881, cti_sequence_id=92166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87882, cti_sequence_id=92167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87883, cti_sequence_id=92168, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87884, cti_sequence_id=92169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:10.006 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:10.161 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87885, cti_sequence_id=92170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87886 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87886, cti_sequence_id=92171, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87887, cti_sequence_id=92172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87888, cti_sequence_id=92173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87889 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87889, cti_sequence_id=92174, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87890, cti_sequence_id=92175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87891, cti_sequence_id=92176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87892 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87892, cti_sequence_id=92177, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87893, cti_sequence_id=92178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87894, cti_sequence_id=92179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87895 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87895, cti_sequence_id=92180, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87896, cti_sequence_id=92181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87897, cti_sequence_id=92182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87898 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333766192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87898, cti_sequence_id=92183, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87899, cti_sequence_id=92184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87900, cti_sequence_id=92185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87901, cti_sequence_id=92186, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87902, cti_sequence_id=92187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:10.161 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:10.305 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87903, cti_sequence_id=92188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87904 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87904, cti_sequence_id=92189, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87905, cti_sequence_id=92190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87906, cti_sequence_id=92191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87907 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87907, cti_sequence_id=92192, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87908, cti_sequence_id=92193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87909, cti_sequence_id=92194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87910 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87910, cti_sequence_id=92195, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333846973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87911, cti_sequence_id=92196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87912, cti_sequence_id=92197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87913 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87913, cti_sequence_id=92198, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333866972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87914, cti_sequence_id=92199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87915, cti_sequence_id=92200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87916, cti_sequence_id=92201, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87917, cti_sequence_id=92202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333896969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87918, cti_sequence_id=92203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87919, cti_sequence_id=92204, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87920, cti_sequence_id=92205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:10.306 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:10.478 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87921, cti_sequence_id=92206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87922, cti_sequence_id=92207, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87923, cti_sequence_id=92208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87924, cti_sequence_id=92209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87925, cti_sequence_id=92210, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87926, cti_sequence_id=92211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87927, cti_sequence_id=92212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87928 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87928, cti_sequence_id=92213, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87929, cti_sequence_id=92214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87930, cti_sequence_id=92215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87931, cti_sequence_id=92216, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87932, cti_sequence_id=92217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575333996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87933, cti_sequence_id=92218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87934 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87934, cti_sequence_id=92219, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87935, cti_sequence_id=92220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87936, cti_sequence_id=92221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87937 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87937, cti_sequence_id=92222, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87938, cti_sequence_id=92223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:10.479 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:10.621 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87939, cti_sequence_id=92224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87940 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87940, cti_sequence_id=92225, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87941, cti_sequence_id=92226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87942, cti_sequence_id=92227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87943, cti_sequence_id=92228, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87944, cti_sequence_id=92229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334076969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87945, cti_sequence_id=92230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87946 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87946, cti_sequence_id=92231, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87947, cti_sequence_id=92232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87948, cti_sequence_id=92233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87949 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87949, cti_sequence_id=92234, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87950, cti_sequence_id=92235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87951, cti_sequence_id=92236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87952 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87952, cti_sequence_id=92237, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87953, cti_sequence_id=92238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87954, cti_sequence_id=92239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87955 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87955, cti_sequence_id=92240, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87956, cti_sequence_id=92241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:10.621 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:10.765 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87957, cti_sequence_id=92242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87958 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87958, cti_sequence_id=92243, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87959, cti_sequence_id=92244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87960, cti_sequence_id=92245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87961 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87961, cti_sequence_id=92246, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87962, cti_sequence_id=92247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87963, cti_sequence_id=92248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87964 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87964, cti_sequence_id=92249, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334206973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87965, cti_sequence_id=92250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87966, cti_sequence_id=92251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87967 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87967, cti_sequence_id=92252, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87968, cti_sequence_id=92253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87969, cti_sequence_id=92254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87970 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87970, cti_sequence_id=92255, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87971, cti_sequence_id=92256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87972, cti_sequence_id=92257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87973 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87973, cti_sequence_id=92258, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87974, cti_sequence_id=92259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:10.766 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:10.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87975, cti_sequence_id=92260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87976 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87976, cti_sequence_id=92261, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87977, cti_sequence_id=92262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87978, cti_sequence_id=92263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87979 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87979, cti_sequence_id=92264, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87980, cti_sequence_id=92265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87981, cti_sequence_id=92266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87982 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87982, cti_sequence_id=92267, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87983, cti_sequence_id=92268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334336969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87984, cti_sequence_id=92269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87985 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87985, cti_sequence_id=92270, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87986, cti_sequence_id=92271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87987, cti_sequence_id=92272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87988 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87988, cti_sequence_id=92273, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334366973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87989, cti_sequence_id=92274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87990, cti_sequence_id=92275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87991 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87991, cti_sequence_id=92276, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87992, cti_sequence_id=92277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:10.911 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:11.055 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87993, cti_sequence_id=92278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87994 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87994, cti_sequence_id=92279, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87995, cti_sequence_id=92280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87996, cti_sequence_id=92281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :87997 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:46.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334426196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=87997, cti_sequence_id=92282, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87998, cti_sequence_id=92283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334436969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=87999, cti_sequence_id=92284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88000 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88000, cti_sequence_id=92285, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88001, cti_sequence_id=92286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88002, cti_sequence_id=92287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88003 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88003, cti_sequence_id=92288, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88004, cti_sequence_id=92289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88005, cti_sequence_id=92290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88006 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88006, cti_sequence_id=92291, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88007, cti_sequence_id=92292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88008, cti_sequence_id=92293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88009, cti_sequence_id=92294, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88010, cti_sequence_id=92295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:11.055 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:11.198 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88011, cti_sequence_id=92296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88012, cti_sequence_id=92297, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88013, cti_sequence_id=92298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88014, cti_sequence_id=92299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88015, cti_sequence_id=92300, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88016, cti_sequence_id=92301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88017, cti_sequence_id=92302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88018, cti_sequence_id=92303, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88019, cti_sequence_id=92304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88020, cti_sequence_id=92305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88021 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88021, cti_sequence_id=92306, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88022, cti_sequence_id=92307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88023, cti_sequence_id=92308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88024 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88024, cti_sequence_id=92309, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88025, cti_sequence_id=92310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88026, cti_sequence_id=92311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88027 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88027, cti_sequence_id=92312, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88028, cti_sequence_id=92313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:11.198 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:11.356 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88029, cti_sequence_id=92314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88030 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88030, cti_sequence_id=92315, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334646969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88031, cti_sequence_id=92316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88032, cti_sequence_id=92317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88033 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88033, cti_sequence_id=92318, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88034, cti_sequence_id=92319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88035, cti_sequence_id=92320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88036 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88036, cti_sequence_id=92321, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88037, cti_sequence_id=92322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88038, cti_sequence_id=92323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88039, cti_sequence_id=92324, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88040, cti_sequence_id=92325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88041, cti_sequence_id=92326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88042, cti_sequence_id=92327, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88043, cti_sequence_id=92328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88044, cti_sequence_id=92329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88045, cti_sequence_id=92330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88046, cti_sequence_id=92331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:11.356 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:11.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88047, cti_sequence_id=92332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88048 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88048, cti_sequence_id=92333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334766969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88049, cti_sequence_id=92334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88050, cti_sequence_id=92335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88051 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88051, cti_sequence_id=92336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88052, cti_sequence_id=92337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 17:59:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334796969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88053, cti_sequence_id=92338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:01.089 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334801089][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575334800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92339, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163961: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 18:00:01.090 -0700: %CCBU_EVENT_POOL-1-worker-93-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 18:00:01.089,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575334800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92339, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000163962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88054, cti_sequence_id=92340, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88055, cti_sequence_id=92341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88056, cti_sequence_id=92342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88057, cti_sequence_id=92343, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88058, cti_sequence_id=92344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88059, cti_sequence_id=92345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88060, cti_sequence_id=92346, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88061, cti_sequence_id=92347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88062, cti_sequence_id=92348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88063, cti_sequence_id=92349, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88064, cti_sequence_id=92350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:11.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000163978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:11.652 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000163979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88065, cti_sequence_id=92351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88066 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88066, cti_sequence_id=92352, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88067, cti_sequence_id=92353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88068, cti_sequence_id=92354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88069 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88069, cti_sequence_id=92355, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88070, cti_sequence_id=92356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:01:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88071, cti_sequence_id=92357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88072, cti_sequence_id=92358, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88073, cti_sequence_id=92359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88074, cti_sequence_id=92360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88075 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88075, cti_sequence_id=92361, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334946969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88076, cti_sequence_id=92362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88077, cti_sequence_id=92363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88078 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000163997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88078, cti_sequence_id=92364, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:46.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334966977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88079, cti_sequence_id=92365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000163999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88080, cti_sequence_id=92366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88081 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88081, cti_sequence_id=92367, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88082, cti_sequence_id=92368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:11.652 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:11.799 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575334996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88083, cti_sequence_id=92369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88084 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88084, cti_sequence_id=92370, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88085, cti_sequence_id=92371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88086, cti_sequence_id=92372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88087 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88087, cti_sequence_id=92373, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88088, cti_sequence_id=92374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88089, cti_sequence_id=92375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88090 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88090, cti_sequence_id=92376, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88091, cti_sequence_id=92377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88092, cti_sequence_id=92378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88093 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88093, cti_sequence_id=92379, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88094, cti_sequence_id=92380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88095, cti_sequence_id=92381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88096 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88096, cti_sequence_id=92382, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88097, cti_sequence_id=92383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88098, cti_sequence_id=92384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88099 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88099, cti_sequence_id=92385, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335106969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88100, cti_sequence_id=92386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:11.800 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:11.946 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88101, cti_sequence_id=92387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88102 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88102, cti_sequence_id=92388, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88103, cti_sequence_id=92389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88104, cti_sequence_id=92390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88105 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88105, cti_sequence_id=92391, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88106, cti_sequence_id=92392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88107, cti_sequence_id=92393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88108 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88108, cti_sequence_id=92394, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88109, cti_sequence_id=92395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88110, cti_sequence_id=92396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88111 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88111, cti_sequence_id=92397, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88112, cti_sequence_id=92398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88113, cti_sequence_id=92399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88114 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88114, cti_sequence_id=92400, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88115, cti_sequence_id=92401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88116, cti_sequence_id=92402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88117 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88117, cti_sequence_id=92403, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88118, cti_sequence_id=92404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:11.946 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:12.106 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88119, cti_sequence_id=92405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88120 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88120, cti_sequence_id=92406, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88121, cti_sequence_id=92407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88122, cti_sequence_id=92408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88123 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88123, cti_sequence_id=92409, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335266969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88124, cti_sequence_id=92410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88125, cti_sequence_id=92411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88126 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88126, cti_sequence_id=92412, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335286969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88127, cti_sequence_id=92413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88128, cti_sequence_id=92414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88129 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88129, cti_sequence_id=92415, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88130, cti_sequence_id=92416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88131, cti_sequence_id=92417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88132 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88132, cti_sequence_id=92418, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88133, cti_sequence_id=92419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88134, cti_sequence_id=92420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88135 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88135, cti_sequence_id=92421, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88136, cti_sequence_id=92422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:12.106 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:12.250 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88137, cti_sequence_id=92423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88138 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88138, cti_sequence_id=92424, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88139, cti_sequence_id=92425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88140, cti_sequence_id=92426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88141 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88141, cti_sequence_id=92427, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88142, cti_sequence_id=92428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88143, cti_sequence_id=92429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88144 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88144, cti_sequence_id=92430, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88145, cti_sequence_id=92431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88146, cti_sequence_id=92432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88147 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88147, cti_sequence_id=92433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88148, cti_sequence_id=92434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88149, cti_sequence_id=92435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88150 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88150, cti_sequence_id=92436, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88151, cti_sequence_id=92437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88152, cti_sequence_id=92438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88153 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88153, cti_sequence_id=92439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88154, cti_sequence_id=92440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:12.250 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:12.405 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88155, cti_sequence_id=92441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88156 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88156, cti_sequence_id=92442, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88157, cti_sequence_id=92443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88158, cti_sequence_id=92444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88159 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88159, cti_sequence_id=92445, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88160, cti_sequence_id=92446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88161, cti_sequence_id=92447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88162 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88162, cti_sequence_id=92448, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88163, cti_sequence_id=92449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88164, cti_sequence_id=92450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88165 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88165, cti_sequence_id=92451, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88166, cti_sequence_id=92452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88167, cti_sequence_id=92453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88168 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88168, cti_sequence_id=92454, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88169, cti_sequence_id=92455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88170, cti_sequence_id=92456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88171 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88171, cti_sequence_id=92457, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88172, cti_sequence_id=92458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:12.405 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:12.550 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88173, cti_sequence_id=92459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88174 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88174, cti_sequence_id=92460, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88175, cti_sequence_id=92461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88176, cti_sequence_id=92462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88177 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88177, cti_sequence_id=92463, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88178, cti_sequence_id=92464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88179, cti_sequence_id=92465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88180 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88180, cti_sequence_id=92466, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88181, cti_sequence_id=92467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88182, cti_sequence_id=92468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88183 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88183, cti_sequence_id=92469, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88184, cti_sequence_id=92470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88185, cti_sequence_id=92471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88186 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88186, cti_sequence_id=92472, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88187, cti_sequence_id=92473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:14:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88188, cti_sequence_id=92474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88189 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88189, cti_sequence_id=92475, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88190, cti_sequence_id=92476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:12.550 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:12.698 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88191, cti_sequence_id=92477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88192 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88192, cti_sequence_id=92478, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335726972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88193, cti_sequence_id=92479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88194, cti_sequence_id=92480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88195 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88195, cti_sequence_id=92481, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88196, cti_sequence_id=92482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88197, cti_sequence_id=92483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88198 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:06.199 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335766199][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88198, cti_sequence_id=92484, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88199, cti_sequence_id=92485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88200, cti_sequence_id=92486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88201 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88201, cti_sequence_id=92487, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88202, cti_sequence_id=92488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88203, cti_sequence_id=92489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88204 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88204, cti_sequence_id=92490, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88205, cti_sequence_id=92491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88206, cti_sequence_id=92492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88207 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88207, cti_sequence_id=92493, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88208, cti_sequence_id=92494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:12.698 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:12.876 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88209, cti_sequence_id=92495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88210 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88210, cti_sequence_id=92496, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88211, cti_sequence_id=92497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88212, cti_sequence_id=92498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88213 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88213, cti_sequence_id=92499, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335866975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88214, cti_sequence_id=92500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88215, cti_sequence_id=92501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88216 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88216, cti_sequence_id=92502, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88217, cti_sequence_id=92503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88218, cti_sequence_id=92504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88219 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88219, cti_sequence_id=92505, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335906973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88220, cti_sequence_id=92506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88221, cti_sequence_id=92507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88222 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88222, cti_sequence_id=92508, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335926969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88223, cti_sequence_id=92509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88224, cti_sequence_id=92510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88225 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88225, cti_sequence_id=92511, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88226, cti_sequence_id=92512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:12.876 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:13.018 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88227, cti_sequence_id=92513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88228 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88228, cti_sequence_id=92514, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88229, cti_sequence_id=92515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88230, cti_sequence_id=92516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88231 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88231, cti_sequence_id=92517, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88232, cti_sequence_id=92518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575335996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88233, cti_sequence_id=92519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88234 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88234, cti_sequence_id=92520, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88235, cti_sequence_id=92521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88236, cti_sequence_id=92522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88237 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88237, cti_sequence_id=92523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88238, cti_sequence_id=92524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88239, cti_sequence_id=92525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88240 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88240, cti_sequence_id=92526, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336046973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88241, cti_sequence_id=92527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88242, cti_sequence_id=92528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88243 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88243, cti_sequence_id=92529, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88244, cti_sequence_id=92530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:13.019 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:13.184 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88245, cti_sequence_id=92531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88246 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88246, cti_sequence_id=92532, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88247, cti_sequence_id=92533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88248, cti_sequence_id=92534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88249 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88249, cti_sequence_id=92535, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88250, cti_sequence_id=92536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:21:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336116972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88251, cti_sequence_id=92537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88252 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88252, cti_sequence_id=92538, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88253, cti_sequence_id=92539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88254, cti_sequence_id=92540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88255 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88255, cti_sequence_id=92541, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88256, cti_sequence_id=92542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88257, cti_sequence_id=92543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88258 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88258, cti_sequence_id=92544, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88259, cti_sequence_id=92545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88260, cti_sequence_id=92546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88261 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88261, cti_sequence_id=92547, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88262, cti_sequence_id=92548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:13.184 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:13.334 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88263, cti_sequence_id=92549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88264 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88264, cti_sequence_id=92550, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88265, cti_sequence_id=92551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88266, cti_sequence_id=92552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88267 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88267, cti_sequence_id=92553, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88268, cti_sequence_id=92554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88269, cti_sequence_id=92555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88270 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88270, cti_sequence_id=92556, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88271, cti_sequence_id=92557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88272, cti_sequence_id=92558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88273 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88273, cti_sequence_id=92559, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88274, cti_sequence_id=92560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88275, cti_sequence_id=92561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88276 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88276, cti_sequence_id=92562, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88277, cti_sequence_id=92563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88278, cti_sequence_id=92564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88279 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88279, cti_sequence_id=92565, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88280, cti_sequence_id=92566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:13.335 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:13.479 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88281, cti_sequence_id=92567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88282 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:26.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336326198][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88282, cti_sequence_id=92568, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88283, cti_sequence_id=92569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88284, cti_sequence_id=92570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88285 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88285, cti_sequence_id=92571, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336346973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88286, cti_sequence_id=92572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88287, cti_sequence_id=92573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88288 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88288, cti_sequence_id=92574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88289, cti_sequence_id=92575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88290, cti_sequence_id=92576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88291 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88291, cti_sequence_id=92577, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88292, cti_sequence_id=92578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88293, cti_sequence_id=92579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88294 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88294, cti_sequence_id=92580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88295, cti_sequence_id=92581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88296, cti_sequence_id=92582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88297 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88297, cti_sequence_id=92583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88298, cti_sequence_id=92584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:13.479 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:13.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88299, cti_sequence_id=92585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88300 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88300, cti_sequence_id=92586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88301, cti_sequence_id=92587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88302, cti_sequence_id=92588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88303 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88303, cti_sequence_id=92589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88304, cti_sequence_id=92590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:27:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336476973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88305, cti_sequence_id=92591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88306 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88306, cti_sequence_id=92592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88307, cti_sequence_id=92593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88308, cti_sequence_id=92594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88309 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88309, cti_sequence_id=92595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88310, cti_sequence_id=92596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88311, cti_sequence_id=92597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88312 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88312, cti_sequence_id=92598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88313, cti_sequence_id=92599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88314, cti_sequence_id=92600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88315 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88315, cti_sequence_id=92601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88316, cti_sequence_id=92602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:13.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:13.793 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88317, cti_sequence_id=92603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88318 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88318, cti_sequence_id=92604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336566974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88319, cti_sequence_id=92605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88320, cti_sequence_id=92606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88321 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88321, cti_sequence_id=92607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88322, cti_sequence_id=92608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88323, cti_sequence_id=92609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:01.103 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336601103][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575336600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92610, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164353: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 18:30:01.103 -0700: %CCBU_EVENT_POOL-1-worker-97-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 18:30:01.103,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575336600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92610, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000164354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88324 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88324, cti_sequence_id=92611, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88325, cti_sequence_id=92612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88326, cti_sequence_id=92613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88327 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88327, cti_sequence_id=92614, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88328, cti_sequence_id=92615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88329, cti_sequence_id=92616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88330 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88330, cti_sequence_id=92617, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88331, cti_sequence_id=92618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88332, cti_sequence_id=92619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88333 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88333, cti_sequence_id=92620, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88334, cti_sequence_id=92621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:13.794 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:13.938 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88335, cti_sequence_id=92622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88336 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88336, cti_sequence_id=92623, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88337, cti_sequence_id=92624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88338, cti_sequence_id=92625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88339 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336706192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88339, cti_sequence_id=92626, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336706973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88340, cti_sequence_id=92627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:31:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336716972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88341, cti_sequence_id=92628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88342 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88342, cti_sequence_id=92629, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88343, cti_sequence_id=92630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88344, cti_sequence_id=92631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88345 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88345, cti_sequence_id=92632, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88346, cti_sequence_id=92633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88347, cti_sequence_id=92634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88348 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88348, cti_sequence_id=92635, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88349, cti_sequence_id=92636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88350, cti_sequence_id=92637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88351 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88351, cti_sequence_id=92638, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88352, cti_sequence_id=92639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:13.939 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:14.090 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88353, cti_sequence_id=92640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88354 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88354, cti_sequence_id=92641, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88355, cti_sequence_id=92642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88356, cti_sequence_id=92643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88357 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88357, cti_sequence_id=92644, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88358, cti_sequence_id=92645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:33:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336836975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88359, cti_sequence_id=92646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88360 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88360, cti_sequence_id=92647, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88361, cti_sequence_id=92648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88362, cti_sequence_id=92649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88363 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88363, cti_sequence_id=92650, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88364, cti_sequence_id=92651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88365, cti_sequence_id=92652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88366 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88366, cti_sequence_id=92653, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88367, cti_sequence_id=92654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88368, cti_sequence_id=92655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88369 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88369, cti_sequence_id=92656, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88370, cti_sequence_id=92657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:14.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:14.239 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88371, cti_sequence_id=92658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88372 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88372, cti_sequence_id=92659, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88373, cti_sequence_id=92660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88374, cti_sequence_id=92661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88375 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88375, cti_sequence_id=92662, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88376, cti_sequence_id=92663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88377, cti_sequence_id=92664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88378 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88378, cti_sequence_id=92665, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88379, cti_sequence_id=92666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336976972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88380, cti_sequence_id=92667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88381 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88381, cti_sequence_id=92668, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88382, cti_sequence_id=92669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575336996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88383, cti_sequence_id=92670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88384 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88384, cti_sequence_id=92671, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88385, cti_sequence_id=92672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88386, cti_sequence_id=92673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88387 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88387, cti_sequence_id=92674, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88388, cti_sequence_id=92675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:14.239 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:14.382 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88389, cti_sequence_id=92676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88390 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88390, cti_sequence_id=92677, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88391, cti_sequence_id=92678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88392, cti_sequence_id=92679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88393 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88393, cti_sequence_id=92680, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88394, cti_sequence_id=92681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:37:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337076972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88395, cti_sequence_id=92682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88396 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88396, cti_sequence_id=92683, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88397, cti_sequence_id=92684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337096973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88398, cti_sequence_id=92685, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88399 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88399, cti_sequence_id=92686, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88400, cti_sequence_id=92687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88401, cti_sequence_id=92688, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88402 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88402, cti_sequence_id=92689, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88403, cti_sequence_id=92690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88404, cti_sequence_id=92691, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88405 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88405, cti_sequence_id=92692, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88406, cti_sequence_id=92693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:14.383 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:14.528 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88407, cti_sequence_id=92694, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88408 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88408, cti_sequence_id=92695, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337166972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88409, cti_sequence_id=92696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88410, cti_sequence_id=92697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88411 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88411, cti_sequence_id=92698, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88412, cti_sequence_id=92699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88413, cti_sequence_id=92700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88414 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88414, cti_sequence_id=92701, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88415, cti_sequence_id=92702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88416, cti_sequence_id=92703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88417 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88417, cti_sequence_id=92704, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88418, cti_sequence_id=92705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88419, cti_sequence_id=92706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88420 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88420, cti_sequence_id=92707, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88421, cti_sequence_id=92708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88422, cti_sequence_id=92709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88423 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88423, cti_sequence_id=92710, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88424, cti_sequence_id=92711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:14.528 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:14.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88425, cti_sequence_id=92712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88426 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88426, cti_sequence_id=92713, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88427, cti_sequence_id=92714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88428, cti_sequence_id=92715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88429 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88429, cti_sequence_id=92716, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88430, cti_sequence_id=92717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88431, cti_sequence_id=92718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88432 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88432, cti_sequence_id=92719, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88433, cti_sequence_id=92720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88434, cti_sequence_id=92721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88435 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88435, cti_sequence_id=92722, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88436, cti_sequence_id=92723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88437, cti_sequence_id=92724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88438 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88438, cti_sequence_id=92725, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88439, cti_sequence_id=92726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:42:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88440, cti_sequence_id=92727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88441 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88441, cti_sequence_id=92728, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88442, cti_sequence_id=92729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:14.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:14.819 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337396972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88443, cti_sequence_id=92730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88444 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88444, cti_sequence_id=92731, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88445, cti_sequence_id=92732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88446, cti_sequence_id=92733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88447 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88447, cti_sequence_id=92734, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88448, cti_sequence_id=92735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:43:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88449, cti_sequence_id=92736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88450 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88450, cti_sequence_id=92737, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88451, cti_sequence_id=92738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88452, cti_sequence_id=92739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88453 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88453, cti_sequence_id=92740, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88454, cti_sequence_id=92741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88455, cti_sequence_id=92742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88456 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88456, cti_sequence_id=92743, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88457, cti_sequence_id=92744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:44:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88458, cti_sequence_id=92745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88459 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88459, cti_sequence_id=92746, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88460, cti_sequence_id=92747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:14.819 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:14.965 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88461, cti_sequence_id=92748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88462 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88462, cti_sequence_id=92749, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88463, cti_sequence_id=92750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88464, cti_sequence_id=92751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88465 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88465, cti_sequence_id=92752, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88466, cti_sequence_id=92753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88467, cti_sequence_id=92754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88468 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88468, cti_sequence_id=92755, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88469, cti_sequence_id=92756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88470, cti_sequence_id=92757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88471 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88471, cti_sequence_id=92758, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88472, cti_sequence_id=92759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88473, cti_sequence_id=92760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88474 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88474, cti_sequence_id=92761, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88475, cti_sequence_id=92762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88476, cti_sequence_id=92763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88477 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88477, cti_sequence_id=92764, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88478, cti_sequence_id=92765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:14.966 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:15.124 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88479, cti_sequence_id=92766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88480 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88480, cti_sequence_id=92767, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337646974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88481, cti_sequence_id=92768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88482, cti_sequence_id=92769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88483 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88483, cti_sequence_id=92770, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88484, cti_sequence_id=92771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88485, cti_sequence_id=92772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88486 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88486, cti_sequence_id=92773, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88487, cti_sequence_id=92774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88488, cti_sequence_id=92775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88489 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88489, cti_sequence_id=92776, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88490, cti_sequence_id=92777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88491, cti_sequence_id=92778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88492 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88492, cti_sequence_id=92779, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88493, cti_sequence_id=92780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88494, cti_sequence_id=92781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88495 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88495, cti_sequence_id=92782, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88496, cti_sequence_id=92783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:15.125 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:15.285 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88497, cti_sequence_id=92784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88498, cti_sequence_id=92785, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88499, cti_sequence_id=92786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88500, cti_sequence_id=92787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88501, cti_sequence_id=92788, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88502, cti_sequence_id=92789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88503, cti_sequence_id=92790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88504, cti_sequence_id=92791, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88505, cti_sequence_id=92792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88506, cti_sequence_id=92793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88507, cti_sequence_id=92794, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88508, cti_sequence_id=92795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88509, cti_sequence_id=92796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88510, cti_sequence_id=92797, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88511, cti_sequence_id=92798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88512, cti_sequence_id=92799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88513, cti_sequence_id=92800, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88514, cti_sequence_id=92801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:15.285 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:15.430 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88515, cti_sequence_id=92802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88516, cti_sequence_id=92803, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88517, cti_sequence_id=92804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88518, cti_sequence_id=92805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88519, cti_sequence_id=92806, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88520, cti_sequence_id=92807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88521, cti_sequence_id=92808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88522, cti_sequence_id=92809, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88523, cti_sequence_id=92810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88524, cti_sequence_id=92811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88525, cti_sequence_id=92812, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337946976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88526, cti_sequence_id=92813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88527, cti_sequence_id=92814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88528, cti_sequence_id=92815, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88529, cti_sequence_id=92816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88530, cti_sequence_id=92817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88531, cti_sequence_id=92818, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88532, cti_sequence_id=92819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:15.430 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:15.598 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575337996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88533, cti_sequence_id=92820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88534, cti_sequence_id=92821, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88535, cti_sequence_id=92822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88536, cti_sequence_id=92823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88537, cti_sequence_id=92824, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88538, cti_sequence_id=92825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88539, cti_sequence_id=92826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88540, cti_sequence_id=92827, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88541, cti_sequence_id=92828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88542, cti_sequence_id=92829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88543, cti_sequence_id=92830, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338066977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88544, cti_sequence_id=92831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88545, cti_sequence_id=92832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88546, cti_sequence_id=92833, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88547, cti_sequence_id=92834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:54:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88548, cti_sequence_id=92835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88549, cti_sequence_id=92836, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88550, cti_sequence_id=92837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:15.598 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:15.747 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88551, cti_sequence_id=92838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88552, cti_sequence_id=92839, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88553, cti_sequence_id=92840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88554, cti_sequence_id=92841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88555, cti_sequence_id=92842, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88556, cti_sequence_id=92843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:55:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88557, cti_sequence_id=92844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88558, cti_sequence_id=92845, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88559, cti_sequence_id=92846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88560, cti_sequence_id=92847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88561, cti_sequence_id=92848, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88562, cti_sequence_id=92849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88563, cti_sequence_id=92850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88564, cti_sequence_id=92851, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88565, cti_sequence_id=92852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88566, cti_sequence_id=92853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88567, cti_sequence_id=92854, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88568, cti_sequence_id=92855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:15.747 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:15.895 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88569, cti_sequence_id=92856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88570, cti_sequence_id=92857, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88571, cti_sequence_id=92858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88572, cti_sequence_id=92859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88573, cti_sequence_id=92860, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88574, cti_sequence_id=92861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88575, cti_sequence_id=92862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88576, cti_sequence_id=92863, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88577, cti_sequence_id=92864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88578, cti_sequence_id=92865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88579, cti_sequence_id=92866, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88580, cti_sequence_id=92867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88581, cti_sequence_id=92868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88582, cti_sequence_id=92869, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88583, cti_sequence_id=92870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88584, cti_sequence_id=92871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88585, cti_sequence_id=92872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88586, cti_sequence_id=92873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:15.895 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:16.043 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88587, cti_sequence_id=92874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88588, cti_sequence_id=92875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88589, cti_sequence_id=92876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88590, cti_sequence_id=92877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88591, cti_sequence_id=92878, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88592, cti_sequence_id=92879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 18:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88593, cti_sequence_id=92880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:01.120 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338401120][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575338400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92881, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164745: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 19:00:01.121 -0700: %CCBU_EVENT_POOL-1-worker-96-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 19:00:01.120,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575338400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=92881, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000164746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88594, cti_sequence_id=92882, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88595, cti_sequence_id=92883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88596, cti_sequence_id=92884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88597, cti_sequence_id=92885, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88598, cti_sequence_id=92886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88599, cti_sequence_id=92887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88600, cti_sequence_id=92888, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338446974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88601, cti_sequence_id=92889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88602, cti_sequence_id=92890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88603, cti_sequence_id=92891, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88604, cti_sequence_id=92892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:16.046 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:16.189 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88605, cti_sequence_id=92893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88606, cti_sequence_id=92894, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338486969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88607, cti_sequence_id=92895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338496969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88608, cti_sequence_id=92896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88609, cti_sequence_id=92897, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88610, cti_sequence_id=92898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88611, cti_sequence_id=92899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88612, cti_sequence_id=92900, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88613, cti_sequence_id=92901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88614, cti_sequence_id=92902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88615, cti_sequence_id=92903, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88616, cti_sequence_id=92904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88617, cti_sequence_id=92905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88618, cti_sequence_id=92906, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88619, cti_sequence_id=92907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:02:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88620, cti_sequence_id=92908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88621, cti_sequence_id=92909, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88622, cti_sequence_id=92910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:16.189 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:16.331 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88623, cti_sequence_id=92911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88624, cti_sequence_id=92912, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88625, cti_sequence_id=92913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88626, cti_sequence_id=92914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88627, cti_sequence_id=92915, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338626973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88628, cti_sequence_id=92916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88629, cti_sequence_id=92917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338646192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88630, cti_sequence_id=92918, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88631, cti_sequence_id=92919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88632, cti_sequence_id=92920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338666193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88633, cti_sequence_id=92921, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88634, cti_sequence_id=92922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88635, cti_sequence_id=92923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88636, cti_sequence_id=92924, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88637, cti_sequence_id=92925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88638, cti_sequence_id=92926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88639, cti_sequence_id=92927, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88640, cti_sequence_id=92928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:16.332 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:16.484 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88641, cti_sequence_id=92929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88642, cti_sequence_id=92930, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88643, cti_sequence_id=92931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88644, cti_sequence_id=92932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88645, cti_sequence_id=92933, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88646, cti_sequence_id=92934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88647, cti_sequence_id=92935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88648, cti_sequence_id=92936, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88649, cti_sequence_id=92937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88650, cti_sequence_id=92938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88651, cti_sequence_id=92939, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88652, cti_sequence_id=92940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88653, cti_sequence_id=92941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88654, cti_sequence_id=92942, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88655, cti_sequence_id=92943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88656, cti_sequence_id=92944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88657, cti_sequence_id=92945, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88658, cti_sequence_id=92946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:16.484 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:16.640 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88659, cti_sequence_id=92947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88660, cti_sequence_id=92948, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88661, cti_sequence_id=92949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88662, cti_sequence_id=92950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88663, cti_sequence_id=92951, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338866973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88664, cti_sequence_id=92952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88665, cti_sequence_id=92953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88666, cti_sequence_id=92954, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88667, cti_sequence_id=92955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88668, cti_sequence_id=92956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88669, cti_sequence_id=92957, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88670, cti_sequence_id=92958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88671, cti_sequence_id=92959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88672, cti_sequence_id=92960, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88673, cti_sequence_id=92961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88674, cti_sequence_id=92962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88675, cti_sequence_id=92963, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88676, cti_sequence_id=92964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:16.640 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:16.785 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338956972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88677, cti_sequence_id=92965, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88678, cti_sequence_id=92966, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88679, cti_sequence_id=92967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88680, cti_sequence_id=92968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338986195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88681, cti_sequence_id=92969, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88682, cti_sequence_id=92970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575338996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88683, cti_sequence_id=92971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88684, cti_sequence_id=92972, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88685, cti_sequence_id=92973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88686, cti_sequence_id=92974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88687, cti_sequence_id=92975, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88688, cti_sequence_id=92976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88689, cti_sequence_id=92977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88690, cti_sequence_id=92978, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88691, cti_sequence_id=92979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88692, cti_sequence_id=92980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88693, cti_sequence_id=92981, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88694, cti_sequence_id=92982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:16.786 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:16.937 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88695, cti_sequence_id=92983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88696, cti_sequence_id=92984, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88697, cti_sequence_id=92985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88698, cti_sequence_id=92986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88699, cti_sequence_id=92987, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88700, cti_sequence_id=92988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88701, cti_sequence_id=92989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88702, cti_sequence_id=92990, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88703, cti_sequence_id=92991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88704, cti_sequence_id=92992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88705, cti_sequence_id=92993, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88706, cti_sequence_id=92994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88707, cti_sequence_id=92995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88708, cti_sequence_id=92996, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88709, cti_sequence_id=92997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88710, cti_sequence_id=92998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88711, cti_sequence_id=92999, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88712, cti_sequence_id=93000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:16.938 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88713, cti_sequence_id=93001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:17.082 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88714, cti_sequence_id=93002, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88715, cti_sequence_id=93003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88716, cti_sequence_id=93004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88717, cti_sequence_id=93005, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339226972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88718, cti_sequence_id=93006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:13:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339236972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88719, cti_sequence_id=93007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88720, cti_sequence_id=93008, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88721, cti_sequence_id=93009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88722, cti_sequence_id=93010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88723, cti_sequence_id=93011, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88724, cti_sequence_id=93012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88725, cti_sequence_id=93013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88726, cti_sequence_id=93014, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88727, cti_sequence_id=93015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88728, cti_sequence_id=93016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88729, cti_sequence_id=93017, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88730, cti_sequence_id=93018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88731, cti_sequence_id=93019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:17.083 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:17.260 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88732, cti_sequence_id=93020, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88733, cti_sequence_id=93021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88734, cti_sequence_id=93022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88735, cti_sequence_id=93023, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88736, cti_sequence_id=93024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:15:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88737, cti_sequence_id=93025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88738, cti_sequence_id=93026, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88739, cti_sequence_id=93027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88740, cti_sequence_id=93028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88741, cti_sequence_id=93029, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88742, cti_sequence_id=93030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88743, cti_sequence_id=93031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88744, cti_sequence_id=93032, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339406973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88745, cti_sequence_id=93033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88746, cti_sequence_id=93034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88747, cti_sequence_id=93035, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339426973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88748, cti_sequence_id=93036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88749, cti_sequence_id=93037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:17.260 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:17.403 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88750, cti_sequence_id=93038, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339446974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88751, cti_sequence_id=93039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88752, cti_sequence_id=93040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88753, cti_sequence_id=93041, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88754, cti_sequence_id=93042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88755, cti_sequence_id=93043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88756, cti_sequence_id=93044, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88757, cti_sequence_id=93045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88758, cti_sequence_id=93046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88759, cti_sequence_id=93047, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88760, cti_sequence_id=93048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88761, cti_sequence_id=93049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88762, cti_sequence_id=93050, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88763, cti_sequence_id=93051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88764, cti_sequence_id=93052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88765, cti_sequence_id=93053, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88766, cti_sequence_id=93054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88767, cti_sequence_id=93055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000164996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:17.404 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000164997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:17.548 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000164998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000164999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88768, cti_sequence_id=93056, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339566973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88769, cti_sequence_id=93057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88770, cti_sequence_id=93058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88771, cti_sequence_id=93059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88772, cti_sequence_id=93060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88773, cti_sequence_id=93061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88774, cti_sequence_id=93062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88775, cti_sequence_id=93063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88776, cti_sequence_id=93064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88777, cti_sequence_id=93065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88778, cti_sequence_id=93066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88779, cti_sequence_id=93067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88780, cti_sequence_id=93068, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88781, cti_sequence_id=93069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88782, cti_sequence_id=93070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88783, cti_sequence_id=93071, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88784, cti_sequence_id=93072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88785, cti_sequence_id=93073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:17.548 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:17.691 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339686193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88786, cti_sequence_id=93074, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88787, cti_sequence_id=93075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88788, cti_sequence_id=93076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88789, cti_sequence_id=93077, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88790, cti_sequence_id=93078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88791, cti_sequence_id=93079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88792, cti_sequence_id=93080, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88793, cti_sequence_id=93081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88794, cti_sequence_id=93082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88795, cti_sequence_id=93083, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88796, cti_sequence_id=93084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88797, cti_sequence_id=93085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88798, cti_sequence_id=93086, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88799, cti_sequence_id=93087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88800, cti_sequence_id=93088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88801, cti_sequence_id=93089, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88802, cti_sequence_id=93090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88803, cti_sequence_id=93091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:17.691 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:17.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339806194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88804, cti_sequence_id=93092, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88805, cti_sequence_id=93093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88806, cti_sequence_id=93094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88807, cti_sequence_id=93095, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88808, cti_sequence_id=93096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88809, cti_sequence_id=93097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88810, cti_sequence_id=93098, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339846976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88811, cti_sequence_id=93099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88812, cti_sequence_id=93100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88813, cti_sequence_id=93101, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88814, cti_sequence_id=93102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88815, cti_sequence_id=93103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88816, cti_sequence_id=93104, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88817, cti_sequence_id=93105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88818, cti_sequence_id=93106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:06.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339906197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88819, cti_sequence_id=93107, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88820, cti_sequence_id=93108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88821, cti_sequence_id=93109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:17.840 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:17.992 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88822, cti_sequence_id=93110, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339926972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88823, cti_sequence_id=93111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88824, cti_sequence_id=93112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88825, cti_sequence_id=93113, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88826, cti_sequence_id=93114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88827, cti_sequence_id=93115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88828, cti_sequence_id=93116, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88829, cti_sequence_id=93117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88830, cti_sequence_id=93118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88831, cti_sequence_id=93119, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88832, cti_sequence_id=93120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575339996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88833, cti_sequence_id=93121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88834, cti_sequence_id=93122, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88835, cti_sequence_id=93123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88836, cti_sequence_id=93124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88837, cti_sequence_id=93125, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88838, cti_sequence_id=93126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88839, cti_sequence_id=93127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:17.992 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:18.151 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88840, cti_sequence_id=93128, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88841, cti_sequence_id=93129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340056972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88842, cti_sequence_id=93130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88843, cti_sequence_id=93131, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88844, cti_sequence_id=93132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:27:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340076972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88845, cti_sequence_id=93133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88846, cti_sequence_id=93134, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88847, cti_sequence_id=93135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88848, cti_sequence_id=93136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88849, cti_sequence_id=93137, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88850, cti_sequence_id=93138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88851, cti_sequence_id=93139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88852, cti_sequence_id=93140, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88853, cti_sequence_id=93141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:28:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88854, cti_sequence_id=93142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88855, cti_sequence_id=93143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88856, cti_sequence_id=93144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340156969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88857, cti_sequence_id=93145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:18.151 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:18.298 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88858, cti_sequence_id=93146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88859, cti_sequence_id=93147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88860, cti_sequence_id=93148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88861, cti_sequence_id=93149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88862, cti_sequence_id=93150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88863, cti_sequence_id=93151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:00.836 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340200835][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575340200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93152, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165137: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 19:30:00.836 -0700: %CCBU_EVENT_POOL-1-worker-92-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 19:30:00.836,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575340200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93152, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000165138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88864, cti_sequence_id=93153, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88865, cti_sequence_id=93154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88866, cti_sequence_id=93155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88867, cti_sequence_id=93156, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88868, cti_sequence_id=93157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88869, cti_sequence_id=93158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88870, cti_sequence_id=93159, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88871, cti_sequence_id=93160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88872, cti_sequence_id=93161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88873, cti_sequence_id=93162, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88874, cti_sequence_id=93163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88875, cti_sequence_id=93164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:18.298 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:18.450 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88876, cti_sequence_id=93165, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88877, cti_sequence_id=93166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88878, cti_sequence_id=93167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88879, cti_sequence_id=93168, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88880, cti_sequence_id=93169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88881, cti_sequence_id=93170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88882, cti_sequence_id=93171, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88883, cti_sequence_id=93172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340336972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88884, cti_sequence_id=93173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88885, cti_sequence_id=93174, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88886, cti_sequence_id=93175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88887, cti_sequence_id=93176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88888, cti_sequence_id=93177, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88889, cti_sequence_id=93178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88890, cti_sequence_id=93179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88891, cti_sequence_id=93180, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88892, cti_sequence_id=93181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88893, cti_sequence_id=93182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:18.450 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:18.594 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88894, cti_sequence_id=93183, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88895, cti_sequence_id=93184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88896, cti_sequence_id=93185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88897, cti_sequence_id=93186, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88898, cti_sequence_id=93187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88899, cti_sequence_id=93188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88900, cti_sequence_id=93189, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88901, cti_sequence_id=93190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88902, cti_sequence_id=93191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88903, cti_sequence_id=93192, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88904, cti_sequence_id=93193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88905, cti_sequence_id=93194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88906, cti_sequence_id=93195, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88907, cti_sequence_id=93196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88908, cti_sequence_id=93197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88909, cti_sequence_id=93198, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88910, cti_sequence_id=93199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88911, cti_sequence_id=93200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:18.594 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:18.748 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88912, cti_sequence_id=93201, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88913, cti_sequence_id=93202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88914, cti_sequence_id=93203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88915, cti_sequence_id=93204, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88916, cti_sequence_id=93205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88917, cti_sequence_id=93206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88918, cti_sequence_id=93207, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88919, cti_sequence_id=93208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88920, cti_sequence_id=93209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88921, cti_sequence_id=93210, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88922, cti_sequence_id=93211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88923, cti_sequence_id=93212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88924, cti_sequence_id=93213, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88925, cti_sequence_id=93214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88926, cti_sequence_id=93215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340626194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88927, cti_sequence_id=93216, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88928, cti_sequence_id=93217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88929, cti_sequence_id=93218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:18.749 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:18.894 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88930 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88930, cti_sequence_id=93219, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88931, cti_sequence_id=93220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340656972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88932, cti_sequence_id=93221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88933 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88933, cti_sequence_id=93222, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88934, cti_sequence_id=93223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:37:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88935, cti_sequence_id=93224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88936, cti_sequence_id=93225, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88937, cti_sequence_id=93226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88938, cti_sequence_id=93227, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88939, cti_sequence_id=93228, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88940, cti_sequence_id=93229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88941, cti_sequence_id=93230, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88942 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88942, cti_sequence_id=93231, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88943, cti_sequence_id=93232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88944, cti_sequence_id=93233, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88945 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88945, cti_sequence_id=93234, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88946, cti_sequence_id=93235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88947, cti_sequence_id=93236, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:18.894 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:19.038 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88948 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88948, cti_sequence_id=93237, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88949, cti_sequence_id=93238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88950, cti_sequence_id=93239, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88951 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88951, cti_sequence_id=93240, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88952, cti_sequence_id=93241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:39:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340796973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88953, cti_sequence_id=93242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88954 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88954, cti_sequence_id=93243, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88955, cti_sequence_id=93244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88956, cti_sequence_id=93245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88957 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88957, cti_sequence_id=93246, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88958, cti_sequence_id=93247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:36.985 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340836985][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88959, cti_sequence_id=93248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88960 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88960, cti_sequence_id=93249, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88961, cti_sequence_id=93250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88962, cti_sequence_id=93251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88963 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88963, cti_sequence_id=93252, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88964, cti_sequence_id=93253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340876969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88965, cti_sequence_id=93254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:19.039 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:19.197 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88966 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88966, cti_sequence_id=93255, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:26.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340886978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88967, cti_sequence_id=93256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88968, cti_sequence_id=93257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88969 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88969, cti_sequence_id=93258, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88970, cti_sequence_id=93259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88971, cti_sequence_id=93260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88972 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88972, cti_sequence_id=93261, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88973, cti_sequence_id=93262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88974, cti_sequence_id=93263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88975 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88975, cti_sequence_id=93264, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88976, cti_sequence_id=93265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88977, cti_sequence_id=93266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88978 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88978, cti_sequence_id=93267, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88979, cti_sequence_id=93268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88980, cti_sequence_id=93269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88981 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88981, cti_sequence_id=93270, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88982, cti_sequence_id=93271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575340996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88983, cti_sequence_id=93272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:19.198 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:19.341 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88984 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88984, cti_sequence_id=93273, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88985, cti_sequence_id=93274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341016972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88986, cti_sequence_id=93275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88987 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88987, cti_sequence_id=93276, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88988, cti_sequence_id=93277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:43:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341036973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88989, cti_sequence_id=93278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88990 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88990, cti_sequence_id=93279, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88991, cti_sequence_id=93280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88992, cti_sequence_id=93281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88993 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88993, cti_sequence_id=93282, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88994, cti_sequence_id=93283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88995, cti_sequence_id=93284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88996 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88996, cti_sequence_id=93285, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88997, cti_sequence_id=93286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:44:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=88998, cti_sequence_id=93287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :88999 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=88999, cti_sequence_id=93288, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341106969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89000, cti_sequence_id=93289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89001, cti_sequence_id=93290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:19.342 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:19.490 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89002 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89002, cti_sequence_id=93291, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89003, cti_sequence_id=93292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89004, cti_sequence_id=93293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89005 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89005, cti_sequence_id=93294, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89006, cti_sequence_id=93295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89007, cti_sequence_id=93296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89008 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89008, cti_sequence_id=93297, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89009, cti_sequence_id=93298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341176973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89010, cti_sequence_id=93299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89011 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89011, cti_sequence_id=93300, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89012, cti_sequence_id=93301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89013, cti_sequence_id=93302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89014 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89014, cti_sequence_id=93303, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89015, cti_sequence_id=93304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89016, cti_sequence_id=93305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89017 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89017, cti_sequence_id=93306, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89018, cti_sequence_id=93307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89019, cti_sequence_id=93308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:19.490 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:19.634 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89020 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89020, cti_sequence_id=93309, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89021, cti_sequence_id=93310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89022, cti_sequence_id=93311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89023 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89023, cti_sequence_id=93312, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89024, cti_sequence_id=93313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:47:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89025, cti_sequence_id=93314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89026 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89026, cti_sequence_id=93315, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89027, cti_sequence_id=93316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89028, cti_sequence_id=93317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89029 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89029, cti_sequence_id=93318, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89030, cti_sequence_id=93319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89031, cti_sequence_id=93320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89032 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89032, cti_sequence_id=93321, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89033, cti_sequence_id=93322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89034, cti_sequence_id=93323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89035 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89035, cti_sequence_id=93324, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89036, cti_sequence_id=93325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89037, cti_sequence_id=93326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:19.635 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:19.793 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89038 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89038, cti_sequence_id=93327, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89039, cti_sequence_id=93328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89040, cti_sequence_id=93329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89041 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89041, cti_sequence_id=93330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89042, cti_sequence_id=93331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89043, cti_sequence_id=93332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89044 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89044, cti_sequence_id=93333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89045, cti_sequence_id=93334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341416972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89046, cti_sequence_id=93335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89047 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89047, cti_sequence_id=93336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89048, cti_sequence_id=93337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89049, cti_sequence_id=93338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89050 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89050, cti_sequence_id=93339, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89051, cti_sequence_id=93340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89052, cti_sequence_id=93341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89053 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89053, cti_sequence_id=93342, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89054, cti_sequence_id=93343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89055, cti_sequence_id=93344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:19.793 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:19.944 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89056 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89056, cti_sequence_id=93345, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89057, cti_sequence_id=93346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89058, cti_sequence_id=93347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89059 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89059, cti_sequence_id=93348, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89060, cti_sequence_id=93349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341516969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89061, cti_sequence_id=93350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89062 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341526193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89062, cti_sequence_id=93351, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341526976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89063, cti_sequence_id=93352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89064, cti_sequence_id=93353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89065 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341546193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89065, cti_sequence_id=93354, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89066, cti_sequence_id=93355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341556969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89067, cti_sequence_id=93356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89068 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89068, cti_sequence_id=93357, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89069, cti_sequence_id=93358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89070, cti_sequence_id=93359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89071 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89071, cti_sequence_id=93360, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89072, cti_sequence_id=93361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89073, cti_sequence_id=93362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:19.944 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:20.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89074 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89074, cti_sequence_id=93363, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89075, cti_sequence_id=93364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89076, cti_sequence_id=93365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89077 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89077, cti_sequence_id=93366, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341626973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89078, cti_sequence_id=93367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:53:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89079, cti_sequence_id=93368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89080 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89080, cti_sequence_id=93369, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89081, cti_sequence_id=93370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89082, cti_sequence_id=93371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89083 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89083, cti_sequence_id=93372, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89084, cti_sequence_id=93373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341676973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89085, cti_sequence_id=93374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89086 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89086, cti_sequence_id=93375, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89087, cti_sequence_id=93376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89088, cti_sequence_id=93377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89089 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89089, cti_sequence_id=93378, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89090, cti_sequence_id=93379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341716974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89091, cti_sequence_id=93380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:20.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:20.246 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89092 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89092, cti_sequence_id=93381, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89093, cti_sequence_id=93382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89094, cti_sequence_id=93383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89095 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89095, cti_sequence_id=93384, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89096, cti_sequence_id=93385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89097, cti_sequence_id=93386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89098 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89098, cti_sequence_id=93387, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89099, cti_sequence_id=93388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89100, cti_sequence_id=93389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89101 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89101, cti_sequence_id=93390, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89102, cti_sequence_id=93391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89103, cti_sequence_id=93392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89104 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89104, cti_sequence_id=93393, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341806969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89105, cti_sequence_id=93394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:56:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341816972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89106, cti_sequence_id=93395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89107 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89107, cti_sequence_id=93396, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89108, cti_sequence_id=93397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89109, cti_sequence_id=93398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:20.246 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:20.396 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89110 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341846194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89110, cti_sequence_id=93399, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89111, cti_sequence_id=93400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89112, cti_sequence_id=93401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89113 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89113, cti_sequence_id=93402, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89114, cti_sequence_id=93403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:57:56.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341876981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89115, cti_sequence_id=93404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89116 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89116, cti_sequence_id=93405, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89117, cti_sequence_id=93406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89118, cti_sequence_id=93407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89119 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89119, cti_sequence_id=93408, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89120, cti_sequence_id=93409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89121, cti_sequence_id=93410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89122, cti_sequence_id=93411, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341926971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89123, cti_sequence_id=93412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89124, cti_sequence_id=93413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89125, cti_sequence_id=93414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89126, cti_sequence_id=93415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89127, cti_sequence_id=93416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:20.396 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:20.544 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89128, cti_sequence_id=93417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89129, cti_sequence_id=93418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89130, cti_sequence_id=93419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89131, cti_sequence_id=93420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341986976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89132, cti_sequence_id=93421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 19:59:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575341996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89133, cti_sequence_id=93422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:00.843 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342000843][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575342000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93423, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165529: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 20:00:00.843 -0700: %CCBU_EVENT_POOL-1-worker-98-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 20:00:00.843,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575342000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93423, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000165530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89134, cti_sequence_id=93424, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89135, cti_sequence_id=93425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89136, cti_sequence_id=93426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89137, cti_sequence_id=93427, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89138, cti_sequence_id=93428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89139, cti_sequence_id=93429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89140, cti_sequence_id=93430, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89141, cti_sequence_id=93431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89142, cti_sequence_id=93432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89143, cti_sequence_id=93433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89144, cti_sequence_id=93434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89145, cti_sequence_id=93435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:20.544 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:20.696 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89146, cti_sequence_id=93436, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89147, cti_sequence_id=93437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342096975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89148, cti_sequence_id=93438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89149, cti_sequence_id=93439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89150, cti_sequence_id=93440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89151, cti_sequence_id=93441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:06.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342126196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89152, cti_sequence_id=93442, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89153, cti_sequence_id=93443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89154, cti_sequence_id=93444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89155, cti_sequence_id=93445, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89156, cti_sequence_id=93446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89157, cti_sequence_id=93447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89158, cti_sequence_id=93448, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89159, cti_sequence_id=93449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89160, cti_sequence_id=93450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89161, cti_sequence_id=93451, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89162, cti_sequence_id=93452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342196974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89163, cti_sequence_id=93453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:20.699 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:20.842 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89164, cti_sequence_id=93454, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89165, cti_sequence_id=93455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89166, cti_sequence_id=93456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89167, cti_sequence_id=93457, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89168, cti_sequence_id=93458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89169, cti_sequence_id=93459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89170, cti_sequence_id=93460, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89171, cti_sequence_id=93461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89172, cti_sequence_id=93462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89173, cti_sequence_id=93463, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342266973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89174, cti_sequence_id=93464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89175, cti_sequence_id=93465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89176, cti_sequence_id=93466, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89177, cti_sequence_id=93467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89178, cti_sequence_id=93468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89179, cti_sequence_id=93469, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89180, cti_sequence_id=93470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89181, cti_sequence_id=93471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:20.842 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:21.021 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89182, cti_sequence_id=93472, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89183, cti_sequence_id=93473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89184, cti_sequence_id=93474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89185, cti_sequence_id=93475, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89186, cti_sequence_id=93476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89187, cti_sequence_id=93477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89188, cti_sequence_id=93478, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89189, cti_sequence_id=93479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89190, cti_sequence_id=93480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89191, cti_sequence_id=93481, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89192, cti_sequence_id=93482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89193, cti_sequence_id=93483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89194, cti_sequence_id=93484, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89195, cti_sequence_id=93485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89196, cti_sequence_id=93486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89197, cti_sequence_id=93487, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89198, cti_sequence_id=93488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89199, cti_sequence_id=93489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:21.021 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:21.170 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89200, cti_sequence_id=93490, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89201, cti_sequence_id=93491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89202, cti_sequence_id=93492, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89203, cti_sequence_id=93493, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89204, cti_sequence_id=93494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89205, cti_sequence_id=93495, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89206, cti_sequence_id=93496, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342486969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89207, cti_sequence_id=93497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89208, cti_sequence_id=93498, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89209, cti_sequence_id=93499, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89210, cti_sequence_id=93500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342516972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89211, cti_sequence_id=93501, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89212, cti_sequence_id=93502, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89213, cti_sequence_id=93503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89214, cti_sequence_id=93504, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89215, cti_sequence_id=93505, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89216, cti_sequence_id=93506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89217, cti_sequence_id=93507, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:21.170 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:21.315 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89218, cti_sequence_id=93508, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89219, cti_sequence_id=93509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89220, cti_sequence_id=93510, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89221, cti_sequence_id=93511, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89222, cti_sequence_id=93512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89223, cti_sequence_id=93513, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89224, cti_sequence_id=93514, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89225, cti_sequence_id=93515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89226, cti_sequence_id=93516, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89227, cti_sequence_id=93517, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89228, cti_sequence_id=93518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342636972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89229, cti_sequence_id=93519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89230, cti_sequence_id=93520, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89231, cti_sequence_id=93521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89232, cti_sequence_id=93522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89233, cti_sequence_id=93523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:06.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342666977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89234, cti_sequence_id=93524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89235, cti_sequence_id=93525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:21.315 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:21.459 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89236, cti_sequence_id=93526, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89237, cti_sequence_id=93527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:36.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342696980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89238, cti_sequence_id=93528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89239, cti_sequence_id=93529, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89240, cti_sequence_id=93530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89241, cti_sequence_id=93531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89242, cti_sequence_id=93532, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89243, cti_sequence_id=93533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89244, cti_sequence_id=93534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89245, cti_sequence_id=93535, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89246, cti_sequence_id=93536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89247, cti_sequence_id=93537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89248, cti_sequence_id=93538, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89249, cti_sequence_id=93539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89250, cti_sequence_id=93540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89251, cti_sequence_id=93541, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89252, cti_sequence_id=93542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89253, cti_sequence_id=93543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:21.459 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:21.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89254, cti_sequence_id=93544, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89255, cti_sequence_id=93545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89256, cti_sequence_id=93546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89257, cti_sequence_id=93547, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89258, cti_sequence_id=93548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89259, cti_sequence_id=93549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89260, cti_sequence_id=93550, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89261, cti_sequence_id=93551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342856975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89262, cti_sequence_id=93552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89263, cti_sequence_id=93553, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89264, cti_sequence_id=93554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89265, cti_sequence_id=93555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89266, cti_sequence_id=93556, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89267, cti_sequence_id=93557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89268, cti_sequence_id=93558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89269, cti_sequence_id=93559, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89270, cti_sequence_id=93560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89271, cti_sequence_id=93561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:21.615 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:21.765 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89272, cti_sequence_id=93562, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89273, cti_sequence_id=93563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89274, cti_sequence_id=93564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89275, cti_sequence_id=93565, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89276, cti_sequence_id=93566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:15:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89277, cti_sequence_id=93567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89278, cti_sequence_id=93568, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89279, cti_sequence_id=93569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89280, cti_sequence_id=93570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89281, cti_sequence_id=93571, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89282, cti_sequence_id=93572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575342996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89283, cti_sequence_id=93573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89284, cti_sequence_id=93574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89285, cti_sequence_id=93575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:16:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89286, cti_sequence_id=93576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89287, cti_sequence_id=93577, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89288, cti_sequence_id=93578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89289, cti_sequence_id=93579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:21.765 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:21.907 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89290, cti_sequence_id=93580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89291, cti_sequence_id=93581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89292, cti_sequence_id=93582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89293, cti_sequence_id=93583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89294, cti_sequence_id=93584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89295, cti_sequence_id=93585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89296, cti_sequence_id=93586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89297, cti_sequence_id=93587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89298, cti_sequence_id=93588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89299, cti_sequence_id=93589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89300, cti_sequence_id=93590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89301, cti_sequence_id=93591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89302, cti_sequence_id=93592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89303, cti_sequence_id=93593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89304, cti_sequence_id=93594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:06.199 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343146199][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89305, cti_sequence_id=93595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89306, cti_sequence_id=93596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89307, cti_sequence_id=93597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:21.907 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:22.050 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89308, cti_sequence_id=93598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89309, cti_sequence_id=93599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89310, cti_sequence_id=93600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89311, cti_sequence_id=93601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89312, cti_sequence_id=93602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89313, cti_sequence_id=93603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89314, cti_sequence_id=93604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89315, cti_sequence_id=93605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89316, cti_sequence_id=93606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89317, cti_sequence_id=93607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343226973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89318, cti_sequence_id=93608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89319, cti_sequence_id=93609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89320, cti_sequence_id=93610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89321, cti_sequence_id=93611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:20:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343256969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89322, cti_sequence_id=93612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343266192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89323, cti_sequence_id=93613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89324, cti_sequence_id=93614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89325, cti_sequence_id=93615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:22.050 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:22.222 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89326, cti_sequence_id=93616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89327, cti_sequence_id=93617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89328, cti_sequence_id=93618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89329, cti_sequence_id=93619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89330, cti_sequence_id=93620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89331, cti_sequence_id=93621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89332, cti_sequence_id=93622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89333, cti_sequence_id=93623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89334, cti_sequence_id=93624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343346193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89335, cti_sequence_id=93625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89336, cti_sequence_id=93626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89337, cti_sequence_id=93627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89338, cti_sequence_id=93628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89339, cti_sequence_id=93629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89340, cti_sequence_id=93630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89341, cti_sequence_id=93631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89342, cti_sequence_id=93632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89343, cti_sequence_id=93633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:22.223 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:22.368 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343406192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89344, cti_sequence_id=93634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89345, cti_sequence_id=93635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89346, cti_sequence_id=93636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89347, cti_sequence_id=93637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89348, cti_sequence_id=93638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89349, cti_sequence_id=93639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89350, cti_sequence_id=93640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89351, cti_sequence_id=93641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89352, cti_sequence_id=93642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89353, cti_sequence_id=93643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89354, cti_sequence_id=93644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89355, cti_sequence_id=93645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89356, cti_sequence_id=93646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89357, cti_sequence_id=93647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:24:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89358, cti_sequence_id=93648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89359, cti_sequence_id=93649, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89360, cti_sequence_id=93650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89361, cti_sequence_id=93651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:22.369 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:22.517 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89362, cti_sequence_id=93652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89363, cti_sequence_id=93653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89364, cti_sequence_id=93654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343546192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89365, cti_sequence_id=93655, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89366, cti_sequence_id=93656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89367, cti_sequence_id=93657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343566195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89368, cti_sequence_id=93658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89369, cti_sequence_id=93659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89370, cti_sequence_id=93660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89371, cti_sequence_id=93661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89372, cti_sequence_id=93662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89373, cti_sequence_id=93663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89374, cti_sequence_id=93664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89375, cti_sequence_id=93665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89376, cti_sequence_id=93666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89377, cti_sequence_id=93667, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89378, cti_sequence_id=93668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89379, cti_sequence_id=93669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:22.518 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:22.662 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89380, cti_sequence_id=93670, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89381, cti_sequence_id=93671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89382, cti_sequence_id=93672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89383, cti_sequence_id=93673, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89384, cti_sequence_id=93674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89385, cti_sequence_id=93675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89386, cti_sequence_id=93676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89387, cti_sequence_id=93677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89388, cti_sequence_id=93678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89389, cti_sequence_id=93679, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89390, cti_sequence_id=93680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89391, cti_sequence_id=93681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89392, cti_sequence_id=93682, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89393, cti_sequence_id=93683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:28:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89394, cti_sequence_id=93684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89395, cti_sequence_id=93685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343746976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89396, cti_sequence_id=93686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89397, cti_sequence_id=93687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:22.662 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:22.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89398, cti_sequence_id=93688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89399, cti_sequence_id=93689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89400, cti_sequence_id=93690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89401, cti_sequence_id=93691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89402, cti_sequence_id=93692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89403, cti_sequence_id=93693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:01.254 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343801254][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575343800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93694, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165921: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 20:30:01.254 -0700: %CCBU_EVENT_POOL-1-worker-99-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 20:30:01.254,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575343800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93694, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000165922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89404, cti_sequence_id=93695, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89405, cti_sequence_id=93696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89406, cti_sequence_id=93697, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89407, cti_sequence_id=93698, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89408, cti_sequence_id=93699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89409, cti_sequence_id=93700, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89410, cti_sequence_id=93701, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89411, cti_sequence_id=93702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89412, cti_sequence_id=93703, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89413, cti_sequence_id=93704, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89414, cti_sequence_id=93705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89415, cti_sequence_id=93706, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:22.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:22.948 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89416, cti_sequence_id=93707, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89417, cti_sequence_id=93708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89418, cti_sequence_id=93709, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89419, cti_sequence_id=93710, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89420, cti_sequence_id=93711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:31:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343916975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89421, cti_sequence_id=93712, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89422, cti_sequence_id=93713, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89423, cti_sequence_id=93714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89424, cti_sequence_id=93715, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89425, cti_sequence_id=93716, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343946974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89426, cti_sequence_id=93717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89427, cti_sequence_id=93718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89428, cti_sequence_id=93719, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89429, cti_sequence_id=93720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89430, cti_sequence_id=93721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89431, cti_sequence_id=93722, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89432, cti_sequence_id=93723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575343996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89433, cti_sequence_id=93724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:22.948 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:23.092 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344006192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89434, cti_sequence_id=93725, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89435, cti_sequence_id=93726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89436, cti_sequence_id=93727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89437, cti_sequence_id=93728, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89438, cti_sequence_id=93729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89439, cti_sequence_id=93730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89440, cti_sequence_id=93731, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89441, cti_sequence_id=93732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89442, cti_sequence_id=93733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89443, cti_sequence_id=93734, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89444, cti_sequence_id=93735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89445, cti_sequence_id=93736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89446, cti_sequence_id=93737, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89447, cti_sequence_id=93738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89448, cti_sequence_id=93739, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89449, cti_sequence_id=93740, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89450, cti_sequence_id=93741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89451, cti_sequence_id=93742, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:23.092 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000165991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:23.244 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000165992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89452, cti_sequence_id=93743, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89453, cti_sequence_id=93744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89454, cti_sequence_id=93745, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000165997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89455, cti_sequence_id=93746, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344146973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89456, cti_sequence_id=93747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000165999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89457, cti_sequence_id=93748, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89458, cti_sequence_id=93749, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89459, cti_sequence_id=93750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344176973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89460, cti_sequence_id=93751, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89461, cti_sequence_id=93752, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344186969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89462, cti_sequence_id=93753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89463, cti_sequence_id=93754, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89464, cti_sequence_id=93755, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89465, cti_sequence_id=93756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:36:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344216972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89466, cti_sequence_id=93757, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89467, cti_sequence_id=93758, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89468, cti_sequence_id=93759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:16.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344236977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89469, cti_sequence_id=93760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:23.245 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:23.387 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89470, cti_sequence_id=93761, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:26.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344246986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89471, cti_sequence_id=93762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89472, cti_sequence_id=93763, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89473, cti_sequence_id=93764, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89474, cti_sequence_id=93765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89475, cti_sequence_id=93766, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89476, cti_sequence_id=93767, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89477, cti_sequence_id=93768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89478, cti_sequence_id=93769, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89479, cti_sequence_id=93770, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344306983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89480, cti_sequence_id=93771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344316972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89481, cti_sequence_id=93772, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89482 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344326193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89482, cti_sequence_id=93773, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89483, cti_sequence_id=93774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344336969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89484, cti_sequence_id=93775, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89485 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89485, cti_sequence_id=93776, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344346974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89486, cti_sequence_id=93777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89487, cti_sequence_id=93778, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:23.387 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:23.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89488 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89488, cti_sequence_id=93779, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89489, cti_sequence_id=93780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89490, cti_sequence_id=93781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89491 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89491, cti_sequence_id=93782, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:46.990 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344386990][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89492, cti_sequence_id=93783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89493, cti_sequence_id=93784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89494 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89494, cti_sequence_id=93785, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:06.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344406980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89495, cti_sequence_id=93786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344416975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89496, cti_sequence_id=93787, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89497 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89497, cti_sequence_id=93788, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89498, cti_sequence_id=93789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344436975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89499, cti_sequence_id=93790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89500 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89500, cti_sequence_id=93791, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89501, cti_sequence_id=93792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89502, cti_sequence_id=93793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89503 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89503, cti_sequence_id=93794, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89504, cti_sequence_id=93795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89505, cti_sequence_id=93796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:23.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:23.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89506 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89506, cti_sequence_id=93797, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89507, cti_sequence_id=93798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89508, cti_sequence_id=93799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89509 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89509, cti_sequence_id=93800, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:46.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344506980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89510, cti_sequence_id=93801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89511, cti_sequence_id=93802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89512 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89512, cti_sequence_id=93803, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89513, cti_sequence_id=93804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89514, cti_sequence_id=93805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89515 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89515, cti_sequence_id=93806, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89516, cti_sequence_id=93807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344556969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89517, cti_sequence_id=93808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89518 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89518, cti_sequence_id=93809, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344566976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89519, cti_sequence_id=93810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89520, cti_sequence_id=93811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89521 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89521, cti_sequence_id=93812, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89522, cti_sequence_id=93813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344596972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89523, cti_sequence_id=93814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:23.676 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:23.820 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89524 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89524, cti_sequence_id=93815, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89525, cti_sequence_id=93816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344616975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89526, cti_sequence_id=93817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89527 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89527, cti_sequence_id=93818, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89528, cti_sequence_id=93819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:43:56.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344636979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89529, cti_sequence_id=93820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89530 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89530, cti_sequence_id=93821, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344646979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89531, cti_sequence_id=93822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89532, cti_sequence_id=93823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89533 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89533, cti_sequence_id=93824, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89534, cti_sequence_id=93825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:36.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344676981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89535, cti_sequence_id=93826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89536 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89536, cti_sequence_id=93827, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344686972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89537, cti_sequence_id=93828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:44:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89538, cti_sequence_id=93829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89539 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89539, cti_sequence_id=93830, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89540, cti_sequence_id=93831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89541, cti_sequence_id=93832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:23.820 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:23.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89542 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89542, cti_sequence_id=93833, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89543, cti_sequence_id=93834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89544, cti_sequence_id=93835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89545 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89545, cti_sequence_id=93836, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:46.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344746983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89546, cti_sequence_id=93837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89547, cti_sequence_id=93838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89548 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89548, cti_sequence_id=93839, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344766979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89549, cti_sequence_id=93840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344776973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89550, cti_sequence_id=93841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89551 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344786194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89551, cti_sequence_id=93842, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89552, cti_sequence_id=93843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89553, cti_sequence_id=93844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89554 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89554, cti_sequence_id=93845, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:46.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344806977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89555, cti_sequence_id=93846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:46:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344816972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89556, cti_sequence_id=93847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89557 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89557, cti_sequence_id=93848, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89558, cti_sequence_id=93849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89559, cti_sequence_id=93850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:23.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:24.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89560 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89560, cti_sequence_id=93851, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89561, cti_sequence_id=93852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89562, cti_sequence_id=93853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89563 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89563, cti_sequence_id=93854, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89564, cti_sequence_id=93855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:47:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89565, cti_sequence_id=93856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89566 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89566, cti_sequence_id=93857, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89567, cti_sequence_id=93858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89568, cti_sequence_id=93859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89569 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89569, cti_sequence_id=93860, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89570, cti_sequence_id=93861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:36.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344916980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89571, cti_sequence_id=93862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89572 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89572, cti_sequence_id=93863, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:46.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344926981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89573, cti_sequence_id=93864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89574, cti_sequence_id=93865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89575 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344946193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89575, cti_sequence_id=93866, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89576, cti_sequence_id=93867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89577, cti_sequence_id=93868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:24.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:24.296 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89578 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89578, cti_sequence_id=93869, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89579, cti_sequence_id=93870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89580, cti_sequence_id=93871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89581 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89581, cti_sequence_id=93872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89582, cti_sequence_id=93873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575344996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89583, cti_sequence_id=93874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89584 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89584, cti_sequence_id=93875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89585, cti_sequence_id=93876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89586, cti_sequence_id=93877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89587 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89587, cti_sequence_id=93878, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89588, cti_sequence_id=93879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89589, cti_sequence_id=93880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89590 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89590, cti_sequence_id=93881, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89591, cti_sequence_id=93882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89592, cti_sequence_id=93883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89593 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89593, cti_sequence_id=93884, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89594, cti_sequence_id=93885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89595, cti_sequence_id=93886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:24.296 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:24.443 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89596 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345086194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89596, cti_sequence_id=93887, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89597, cti_sequence_id=93888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345096969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89598, cti_sequence_id=93889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89599 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89599, cti_sequence_id=93890, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89600, cti_sequence_id=93891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89601, cti_sequence_id=93892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89602 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89602, cti_sequence_id=93893, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89603, cti_sequence_id=93894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89604, cti_sequence_id=93895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89605 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89605, cti_sequence_id=93896, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89606, cti_sequence_id=93897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89607, cti_sequence_id=93898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89608 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89608, cti_sequence_id=93899, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89609, cti_sequence_id=93900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89610, cti_sequence_id=93901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89611 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89611, cti_sequence_id=93902, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89612, cti_sequence_id=93903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89613, cti_sequence_id=93904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:24.443 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:24.594 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89614 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345206194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89614, cti_sequence_id=93905, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89615, cti_sequence_id=93906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89616, cti_sequence_id=93907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89617 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89617, cti_sequence_id=93908, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89618, cti_sequence_id=93909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89619, cti_sequence_id=93910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89620 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89620, cti_sequence_id=93911, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89621, cti_sequence_id=93912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89622, cti_sequence_id=93913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89623 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89623, cti_sequence_id=93914, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89624, cti_sequence_id=93915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89625, cti_sequence_id=93916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89626 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89626, cti_sequence_id=93917, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89627, cti_sequence_id=93918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89628, cti_sequence_id=93919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89629 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89629, cti_sequence_id=93920, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89630, cti_sequence_id=93921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89631, cti_sequence_id=93922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:24.594 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:24.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89632 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89632, cti_sequence_id=93923, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89633, cti_sequence_id=93924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89634, cti_sequence_id=93925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89635 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89635, cti_sequence_id=93926, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89636, cti_sequence_id=93927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89637, cti_sequence_id=93928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89638 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89638, cti_sequence_id=93929, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89639, cti_sequence_id=93930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89640, cti_sequence_id=93931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89641 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89641, cti_sequence_id=93932, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89642, cti_sequence_id=93933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89643, cti_sequence_id=93934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89644 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89644, cti_sequence_id=93935, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89645, cti_sequence_id=93936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:56:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345416973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89646, cti_sequence_id=93937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89647 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89647, cti_sequence_id=93938, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89648, cti_sequence_id=93939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89649, cti_sequence_id=93940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:24.745 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:24.888 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89650 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89650, cti_sequence_id=93941, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89651, cti_sequence_id=93942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89652, cti_sequence_id=93943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89653 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89653, cti_sequence_id=93944, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89654, cti_sequence_id=93945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89655, cti_sequence_id=93946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89656 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89656, cti_sequence_id=93947, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89657, cti_sequence_id=93948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89658, cti_sequence_id=93949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89659 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89659, cti_sequence_id=93950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89660, cti_sequence_id=93951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89661, cti_sequence_id=93952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89662 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89662, cti_sequence_id=93953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89663, cti_sequence_id=93954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89664, cti_sequence_id=93955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89665 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89665, cti_sequence_id=93956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89666, cti_sequence_id=93957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89667, cti_sequence_id=93958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:24.888 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:25.031 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89668 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89668, cti_sequence_id=93959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89669, cti_sequence_id=93960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89670, cti_sequence_id=93961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89671 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89671, cti_sequence_id=93962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89672, cti_sequence_id=93963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 20:59:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345596972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89673, cti_sequence_id=93964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:00.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345600973][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575345600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93965, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166313: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:00:00.973 -0700: %CCBU_EVENT_POOL-1-worker-101-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:00:00.973,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575345600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=93965, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000166314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89674 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89674, cti_sequence_id=93966, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89675, cti_sequence_id=93967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89676, cti_sequence_id=93968, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89677 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89677, cti_sequence_id=93969, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89678, cti_sequence_id=93970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89679, cti_sequence_id=93971, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89680 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89680, cti_sequence_id=93972, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89681, cti_sequence_id=93973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89682, cti_sequence_id=93974, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89683 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89683, cti_sequence_id=93975, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89684, cti_sequence_id=93976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:16.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345676977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89685, cti_sequence_id=93977, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:25.031 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:25.178 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89686 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89686, cti_sequence_id=93978, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89687, cti_sequence_id=93979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89688, cti_sequence_id=93980, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89689 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89689, cti_sequence_id=93981, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89690, cti_sequence_id=93982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89691, cti_sequence_id=93983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89692 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89692, cti_sequence_id=93984, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89693, cti_sequence_id=93985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89694, cti_sequence_id=93986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89695 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89695, cti_sequence_id=93987, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89696, cti_sequence_id=93988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89697, cti_sequence_id=93989, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89698 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89698, cti_sequence_id=93990, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345766971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89699, cti_sequence_id=93991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89700, cti_sequence_id=93992, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89701 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89701, cti_sequence_id=93993, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89702, cti_sequence_id=93994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89703, cti_sequence_id=93995, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:25.178 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:25.322 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89704 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345806193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89704, cti_sequence_id=93996, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89705, cti_sequence_id=93997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89706, cti_sequence_id=93998, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89707 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89707, cti_sequence_id=93999, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89708, cti_sequence_id=94000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89709, cti_sequence_id=94001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89710 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89710, cti_sequence_id=94002, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89711, cti_sequence_id=94003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89712, cti_sequence_id=94004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89713 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89713, cti_sequence_id=94005, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89714, cti_sequence_id=94006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89715, cti_sequence_id=94007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89716 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89716, cti_sequence_id=94008, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89717, cti_sequence_id=94009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89718, cti_sequence_id=94010, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89719 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89719, cti_sequence_id=94011, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89720, cti_sequence_id=94012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89721, cti_sequence_id=94013, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:25.322 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:25.474 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89722 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89722, cti_sequence_id=94014, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89723, cti_sequence_id=94015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89724, cti_sequence_id=94016, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89725 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89725, cti_sequence_id=94017, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89726, cti_sequence_id=94018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:05:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345956974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89727, cti_sequence_id=94019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89728 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89728, cti_sequence_id=94020, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89729, cti_sequence_id=94021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89730, cti_sequence_id=94022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89731 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89731, cti_sequence_id=94023, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:26.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345986977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89732, cti_sequence_id=94024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575345996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89733, cti_sequence_id=94025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89734 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89734, cti_sequence_id=94026, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89735, cti_sequence_id=94027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89736, cti_sequence_id=94028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89737 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89737, cti_sequence_id=94029, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89738, cti_sequence_id=94030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89739, cti_sequence_id=94031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:25.474 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:25.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89740 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89740, cti_sequence_id=94032, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89741, cti_sequence_id=94033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89742, cti_sequence_id=94034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89743 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89743, cti_sequence_id=94035, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89744, cti_sequence_id=94036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89745, cti_sequence_id=94037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89746 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89746, cti_sequence_id=94038, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89747, cti_sequence_id=94039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89748, cti_sequence_id=94040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89749 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89749, cti_sequence_id=94041, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89750, cti_sequence_id=94042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89751, cti_sequence_id=94043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89752 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:46.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346126196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89752, cti_sequence_id=94044, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89753, cti_sequence_id=94045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89754, cti_sequence_id=94046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89755 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89755, cti_sequence_id=94047, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89756, cti_sequence_id=94048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89757, cti_sequence_id=94049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:25.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:25.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89758 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89758, cti_sequence_id=94050, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89759, cti_sequence_id=94051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89760, cti_sequence_id=94052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89761 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89761, cti_sequence_id=94053, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89762, cti_sequence_id=94054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89763, cti_sequence_id=94055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89764 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89764, cti_sequence_id=94056, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89765, cti_sequence_id=94057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346216969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89766, cti_sequence_id=94058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89767 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89767, cti_sequence_id=94059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346226973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89768, cti_sequence_id=94060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89769, cti_sequence_id=94061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89770 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89770, cti_sequence_id=94062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89771, cti_sequence_id=94063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89772, cti_sequence_id=94064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89773 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89773, cti_sequence_id=94065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89774, cti_sequence_id=94066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89775, cti_sequence_id=94067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:25.762 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:25.941 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89776 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89776, cti_sequence_id=94068, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89777, cti_sequence_id=94069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346296974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89778, cti_sequence_id=94070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89779 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346306192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89779, cti_sequence_id=94071, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89780, cti_sequence_id=94072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89781, cti_sequence_id=94073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89782 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346326192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89782, cti_sequence_id=94074, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89783, cti_sequence_id=94075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89784, cti_sequence_id=94076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89785 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89785, cti_sequence_id=94077, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89786, cti_sequence_id=94078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346356974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=3, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=2]CTIQuerySkillGroupStatisticsConf [ invokeID=89787, cti_sequence_id=94079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.593 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363593][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=94080, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2974, releasingDeviceId=2974, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000166479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.593 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363593][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=94081, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2975, releasingDeviceId=2975, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000166480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.593 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363593][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=94082, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000166481: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.593 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=CallConnectionClearedEvent]: processing event 
0000166482: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941022][extension=2974][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000166483: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941022][extension=2974][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000166484: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941022][extension=2974]: found agent not ready for processing 
0000166485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.594 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363594][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94083, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166486: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000166487: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=CallConnectionClearedEvent]: processed event 
0000166488: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.594 -0700: %CCBU_EVENT_POOL-1-worker-103-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.593,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=94080, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2974, releasingDeviceId=2974, eventCause=-1]][SEQ=[16941022, 2974]]: Completed task 
0000166490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.598 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363594][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94084, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166489: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.597 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=CallConnectionClearedEvent]: processing event 
0000166491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:43.598 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346363597][cti_message=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94085, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166492: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941022][extension=2975][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000166493: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941022][extension=2975][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000166494: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941022][extension=2975]: found agent not ready for processing 
0000166495: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000166496: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=CallConnectionClearedEvent]: processed event 
0000166497: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.598 -0700: %CCBU_EVENT_POOL-1-worker-102-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.593,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=94081, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2975, releasingDeviceId=2975, eventCause=-1]][SEQ=[2975, 16941022]]: Completed task 
0000166498: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=CallClearedEvent]: processing event 
0000166499: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941022][extension=2975]: found agent not ready for processing 
0000166500: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000166501: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=CallClearedEvent]: processed event 
0000166502: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=AgentStateEvent]: processing event 
0000166503: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941022][extension=2975][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000166504: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-100-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.593,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=94082, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941022, peripheralId=5000, connectionDeviceId=2974, connectionDeviceIdType=0, eventCause=null]][SEQ=[16941022, 2974]]: Completed task 
0000166505: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941022][currentState=LCS_ACTIVE][extension=2975][newState=LCS_WRAP_UP]: changed state 
0000166506: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941022][extension=2975][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000166507: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941022][extension=2974]: found agent not ready for processing 
0000166508: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000166509: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=AgentStateEvent]: processed event 
0000166510: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=AgentStateEvent]: processing event 
0000166511: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941022][extension=2974][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000166512: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941022][currentState=LCS_ACTIVE][extension=2974][newState=LCS_DROPPED]: changed state 
0000166513: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941022][extension=2974][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000166514: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.599 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000166515: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006258: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-102-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006259: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166516: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-102-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK</state><stateChangeTime>2019-12-03T04:12:43.599Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000166517: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T04:12:43.599Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000166518: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006260: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006261: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-102-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166520: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-102-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: WORK to team: 1]: Publishing XMPP Message Asynchronously 
0000166519: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.600 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-02T16:12:43.477Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2974</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T04:12:43.599Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2474/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000166521: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-102-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.598,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94085, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000166522: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-108-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006262: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166523: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-03T04:12:43.601Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941022</source></Update>]: Publishing XMPP Message Asynchronously 
0000166524: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-108-6-Call.executeCallConnectionClearedEvent:  Added agent with extension 2975 to wrapping up agents list for call with id 16941022 
0000166525: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.601 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=AgentStateEvent]: processed event 
0000006263: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.602 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166526: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.602 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2474][Payload=<Update><data><user><dialogs>/finesse/api/User/2474/Dialogs</dialogs><extension>2974</extension><firstName>Harry</firstName><lastName>Woods</lastName><loginId>2474</loginId><loginName>2474</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>50002</code><forAll>true</forAll><id>23</id><label>Connection Failure</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/23</uri></reasonCode><reasonCodeId>23</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T04:12:43.601Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2474</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2474</source></Update>]: Publishing XMPP Message Asynchronously 
0000006264: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.602 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166527: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.602 -0700: %CCBU_EVENT_POOL-1-worker-108-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2474 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000166528: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.603 -0700: %CCBU_EVENT_POOL-1-worker-108-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.594,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94083, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000166529: 10.61.0.47: %[call-id []]% %[agent-id [2474]]% Dec 02 2019 21:12:43.603 -0700: %CCBU_EVENT_POOL-1-worker-104-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:12:43.594,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:4,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=, agentID=2474, agentExtension=2974, agentInstrument=2974, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94084, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2974, 2474]]: Completed task 
0000166530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89788 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89788, cti_sequence_id=94086, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346366969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89789, cti_sequence_id=94087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006265: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:12:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166533: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:12:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000166534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:12:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89790, cti_sequence_id=94088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89791 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89791, cti_sequence_id=94089, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89792, cti_sequence_id=94090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89793, cti_sequence_id=94091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:25.942 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:26.089 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89794 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89794, cti_sequence_id=94092, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89795, cti_sequence_id=94093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:36.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346416979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=89796, cti_sequence_id=94094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:43.676 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346423676][cti_message=CTIEndCallEvent [callId=16941022, connectionDeviceIdType=0, connectionDeviceId=2974, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=94095, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:43.676 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346423676][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94096, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166547: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941022][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000166548: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=EndCallEvent]: processing event 
0000166549: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941022][extension=2975][messageId=EndCallEvent][state=LCS_WRAP_UP]: processing event 
0000166550: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941022][currentState=LCS_WRAP_UP][extension=2975][newState=LCS_DROPPED]: changed state 
0000166551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:43.677 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346423677][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94097, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166552: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-Call.getDialogTO - No skill group name found.:  For callId 16941022, no skill group name found for skill group number 56449 
0000006266: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166553: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2974</fromAddress><id>16941022</id><mediaProperties><DNIS>2975</DNIS><callType>AGENT_INSIDE</callType><dialedNumber>2975</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2975</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-02T16:12:43.477Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T04:13:43.677Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2975</toAddress><uri>/finesse/api/Dialog/16941022</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2475/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000166554: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-Call.agentWrappedUp:  Agent with extension 2975 completed wrap up for call with id 16941022. So Removing agent from wrapping up agents list of the call. 
0000166555: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941022][extension=2975][messageId=EndCallEvent][state=LCS_DROPPED]: processed event 
0000166556: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941022][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000166557: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-106-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941022][messageId=EndCallEvent]: processed event 
0000166558: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.677 -0700: %CCBU_EVENT_POOL-1-worker-107-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941022][messageId=AgentStateEvent]: processing event 
0000166559: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.678 -0700: %CCBU_EVENT_POOL-1-worker-107-6-WRAP_UP_ADAPTER_PROCESS_CALL_ENDED: %[call_id=16941022][messageId=AgentStateEvent]: processing event skipped because the call has ended 
0000166560: 10.61.0.47: %[call-id [16941022]]% %[agent-id []]% Dec 02 2019 21:13:43.678 -0700: %CCBU_EVENT_POOL-1-worker-106-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:13:43.676,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941022, connectionDeviceIdType=0, connectionDeviceId=2974, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=94095, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941022, 2974]]: Completed task 
0000006267: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.678 -0700: %CCBU_EVENT_POOL-1-worker-107-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166561: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.678 -0700: %CCBU_EVENT_POOL-1-worker-107-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2475][Payload=<Update><data><user><dialogs>/finesse/api/User/2475/Dialogs</dialogs><extension>2975</extension><firstName>Michael</firstName><lastName>Hill</lastName><loginId>2475</loginId><loginName>2475</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>50002</code><forAll>true</forAll><id>23</id><label>Connection Failure</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/23</uri></reasonCode><reasonCodeId>23</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T04:13:43.678Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2475</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2475</source></Update>]: Publishing XMPP Message Asynchronously 
0000006268: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.679 -0700: %CCBU_EVENT_POOL-1-worker-107-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166562: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.679 -0700: %CCBU_EVENT_POOL-1-worker-107-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2475 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000166563: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.679 -0700: %CCBU_EVENT_POOL-1-worker-107-6-Agent.handleDifferentState:  Agent with extension 2975 moving out from wrap up state to NOT_READY 
0000166564: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.679 -0700: %CCBU_EVENT_POOL-1-worker-107-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:13:43.676,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94096, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000166565: 10.61.0.47: %[call-id []]% %[agent-id [2475]]% Dec 02 2019 21:13:43.680 -0700: %CCBU_EVENT_POOL-1-worker-111-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:13:43.677,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50002, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2475, agentExtension=2975, agentInstrument=2975, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=94097, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2975, 2475]]: Completed task 
0000166566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89797 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89797, cti_sequence_id=94098, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89798, cti_sequence_id=94099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006269: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:13:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000166569: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:13:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000166570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89799, cti_sequence_id=94100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89800 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89800, cti_sequence_id=94101, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89801, cti_sequence_id=94102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346456972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89802, cti_sequence_id=94103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89803 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89803, cti_sequence_id=94104, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89804, cti_sequence_id=94105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89805, cti_sequence_id=94106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89806 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89806, cti_sequence_id=94107, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89807, cti_sequence_id=94108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89808, cti_sequence_id=94109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89809 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89809, cti_sequence_id=94110, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89810, cti_sequence_id=94111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89811, cti_sequence_id=94112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:26.089 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89812 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89812, cti_sequence_id=94113, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:26.251 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89813, cti_sequence_id=94114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89814, cti_sequence_id=94115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89815 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89815, cti_sequence_id=94116, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89816, cti_sequence_id=94117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89817, cti_sequence_id=94118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89818 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89818, cti_sequence_id=94119, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89819, cti_sequence_id=94120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89820, cti_sequence_id=94121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89821 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89821, cti_sequence_id=94122, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89822, cti_sequence_id=94123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89823, cti_sequence_id=94124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89824 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89824, cti_sequence_id=94125, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89825, cti_sequence_id=94126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89826, cti_sequence_id=94127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89827 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89827, cti_sequence_id=94128, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89828, cti_sequence_id=94129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89829, cti_sequence_id=94130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89830 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89830, cti_sequence_id=94131, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:26.252 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:26.410 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89831, cti_sequence_id=94132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89832, cti_sequence_id=94133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89833 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89833, cti_sequence_id=94134, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89834, cti_sequence_id=94135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89835, cti_sequence_id=94136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89836 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89836, cti_sequence_id=94137, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346686969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89837, cti_sequence_id=94138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346696974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89838, cti_sequence_id=94139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89839 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89839, cti_sequence_id=94140, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89840, cti_sequence_id=94141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89841, cti_sequence_id=94142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89842 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89842, cti_sequence_id=94143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346726969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89843, cti_sequence_id=94144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89844, cti_sequence_id=94145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89845 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89845, cti_sequence_id=94146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89846, cti_sequence_id=94147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89847, cti_sequence_id=94148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89848 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89848, cti_sequence_id=94149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:26.410 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:26.585 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89849, cti_sequence_id=94150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89850, cti_sequence_id=94151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89851 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89851, cti_sequence_id=94152, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89852, cti_sequence_id=94153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89853, cti_sequence_id=94154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89854 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89854, cti_sequence_id=94155, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89855, cti_sequence_id=94156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89856, cti_sequence_id=94157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89857 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89857, cti_sequence_id=94158, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89858, cti_sequence_id=94159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89859, cti_sequence_id=94160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89860 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89860, cti_sequence_id=94161, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89861, cti_sequence_id=94162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89862, cti_sequence_id=94163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89863 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89863, cti_sequence_id=94164, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89864, cti_sequence_id=94165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89865, cti_sequence_id=94166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:26.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89866 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89866, cti_sequence_id=94167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:26.585 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:26.727 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89867, cti_sequence_id=94168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89868, cti_sequence_id=94169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89869 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89869, cti_sequence_id=94170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89870, cti_sequence_id=94171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89871, cti_sequence_id=94172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89872 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89872, cti_sequence_id=94173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89873, cti_sequence_id=94174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89874, cti_sequence_id=94175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89875 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89875, cti_sequence_id=94176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89876, cti_sequence_id=94177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89877, cti_sequence_id=94178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89878 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89878, cti_sequence_id=94179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89879, cti_sequence_id=94180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89880, cti_sequence_id=94181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89881 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89881, cti_sequence_id=94182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89882, cti_sequence_id=94183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575346996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89883, cti_sequence_id=94184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89884 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89884, cti_sequence_id=94185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:26.727 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:26.871 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89885, cti_sequence_id=94186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347016972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89886, cti_sequence_id=94187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89887 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89887, cti_sequence_id=94188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89888, cti_sequence_id=94189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:23:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347036972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89889, cti_sequence_id=94190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89890 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347046192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89890, cti_sequence_id=94191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89891, cti_sequence_id=94192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89892, cti_sequence_id=94193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89893 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89893, cti_sequence_id=94194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89894, cti_sequence_id=94195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89895, cti_sequence_id=94196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89896 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89896, cti_sequence_id=94197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89897, cti_sequence_id=94198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89898, cti_sequence_id=94199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89899 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89899, cti_sequence_id=94200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89900, cti_sequence_id=94201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89901, cti_sequence_id=94202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89902 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89902, cti_sequence_id=94203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:26.871 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89903, cti_sequence_id=94204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:27.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89904, cti_sequence_id=94205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89905 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89905, cti_sequence_id=94206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89906, cti_sequence_id=94207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89907, cti_sequence_id=94208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89908 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89908, cti_sequence_id=94209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89909, cti_sequence_id=94210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89910, cti_sequence_id=94211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89911 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89911, cti_sequence_id=94212, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89912, cti_sequence_id=94213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89913, cti_sequence_id=94214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89914 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89914, cti_sequence_id=94215, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89915, cti_sequence_id=94216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89916, cti_sequence_id=94217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89917 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89917, cti_sequence_id=94218, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89918, cti_sequence_id=94219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89919, cti_sequence_id=94220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89920 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89920, cti_sequence_id=94221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89921, cti_sequence_id=94222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:27.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:27.176 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89922, cti_sequence_id=94223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89923 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89923, cti_sequence_id=94224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89924, cti_sequence_id=94225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89925, cti_sequence_id=94226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89926 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89926, cti_sequence_id=94227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89927, cti_sequence_id=94228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89928, cti_sequence_id=94229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89929 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89929, cti_sequence_id=94230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89930, cti_sequence_id=94231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89931, cti_sequence_id=94232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89932 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89932, cti_sequence_id=94233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89933, cti_sequence_id=94234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347336969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89934, cti_sequence_id=94235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89935 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89935, cti_sequence_id=94236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89936, cti_sequence_id=94237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89937, cti_sequence_id=94238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89938 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89938, cti_sequence_id=94239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89939, cti_sequence_id=94240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:27.176 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:27.324 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89940, cti_sequence_id=94241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89941 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89941, cti_sequence_id=94242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89942, cti_sequence_id=94243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89943, cti_sequence_id=94244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:00.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347400983][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575347400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94245, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166780: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 21:30:00.984 -0700: %CCBU_EVENT_POOL-1-worker-110-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 21:30:00.984,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575347400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94245, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000166781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89944 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89944, cti_sequence_id=94246, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89945, cti_sequence_id=94247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89946, cti_sequence_id=94248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89947 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89947, cti_sequence_id=94249, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89948, cti_sequence_id=94250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89949, cti_sequence_id=94251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89950 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89950, cti_sequence_id=94252, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89951, cti_sequence_id=94253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89952, cti_sequence_id=94254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89953 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89953, cti_sequence_id=94255, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89954, cti_sequence_id=94256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89955, cti_sequence_id=94257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89956 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89956, cti_sequence_id=94258, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89957, cti_sequence_id=94259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:27.324 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:27.483 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89958, cti_sequence_id=94260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89959 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89959, cti_sequence_id=94261, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89960, cti_sequence_id=94262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89961, cti_sequence_id=94263, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89962 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89962, cti_sequence_id=94264, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89963, cti_sequence_id=94265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89964, cti_sequence_id=94266, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89965 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89965, cti_sequence_id=94267, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89966, cti_sequence_id=94268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89967, cti_sequence_id=94269, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89968 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89968, cti_sequence_id=94270, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89969, cti_sequence_id=94271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347576969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89970, cti_sequence_id=94272, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89971 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89971, cti_sequence_id=94273, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89972, cti_sequence_id=94274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89973, cti_sequence_id=94275, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89974 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89974, cti_sequence_id=94276, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89975, cti_sequence_id=94277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:27.484 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:27.644 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89976, cti_sequence_id=94278, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89977 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89977, cti_sequence_id=94279, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89978, cti_sequence_id=94280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89979, cti_sequence_id=94281, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89980 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89980, cti_sequence_id=94282, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89981, cti_sequence_id=94283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89982, cti_sequence_id=94284, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89983 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89983, cti_sequence_id=94285, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89984, cti_sequence_id=94286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89985, cti_sequence_id=94287, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89986 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89986, cti_sequence_id=94288, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89987, cti_sequence_id=94289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89988, cti_sequence_id=94290, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89989 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89989, cti_sequence_id=94291, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89990, cti_sequence_id=94292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89991, cti_sequence_id=94293, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89992 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89992, cti_sequence_id=94294, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89993, cti_sequence_id=94295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:27.644 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:27.795 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89994, cti_sequence_id=94296, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89995 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89995, cti_sequence_id=94297, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89996, cti_sequence_id=94298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89997, cti_sequence_id=94299, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :89998 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=89998, cti_sequence_id=94300, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=89999, cti_sequence_id=94301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90000, cti_sequence_id=94302, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90001 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90001, cti_sequence_id=94303, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90002, cti_sequence_id=94304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90003, cti_sequence_id=94305, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90004 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90004, cti_sequence_id=94306, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90005, cti_sequence_id=94307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:36:56.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347816984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90006, cti_sequence_id=94308, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90007 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90007, cti_sequence_id=94309, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:06.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347826982][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90008, cti_sequence_id=94310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90009, cti_sequence_id=94311, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90010 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90010, cti_sequence_id=94312, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90011, cti_sequence_id=94313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:27.795 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:27.937 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90012, cti_sequence_id=94314, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90013 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90013, cti_sequence_id=94315, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90014, cti_sequence_id=94316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:37:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90015, cti_sequence_id=94317, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90016 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90016, cti_sequence_id=94318, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90017, cti_sequence_id=94319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90018, cti_sequence_id=94320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90019 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90019, cti_sequence_id=94321, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90020, cti_sequence_id=94322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90021, cti_sequence_id=94323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90022 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90022, cti_sequence_id=94324, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90023, cti_sequence_id=94325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90024, cti_sequence_id=94326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90025 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90025, cti_sequence_id=94327, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347946973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90026, cti_sequence_id=94328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90027, cti_sequence_id=94329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90028 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90028, cti_sequence_id=94330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347966973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90029, cti_sequence_id=94331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:27.937 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:28.080 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90030, cti_sequence_id=94332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90031 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90031, cti_sequence_id=94333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:46.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347986978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90032, cti_sequence_id=94334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575347996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90033, cti_sequence_id=94335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90034 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90034, cti_sequence_id=94336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348006974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90035, cti_sequence_id=94337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90036, cti_sequence_id=94338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90037 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90037, cti_sequence_id=94339, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90038, cti_sequence_id=94340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348036973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90039, cti_sequence_id=94341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90040 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90040, cti_sequence_id=94342, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90041, cti_sequence_id=94343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90042, cti_sequence_id=94344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90043 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90043, cti_sequence_id=94345, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90044, cti_sequence_id=94346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348076974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90045, cti_sequence_id=94347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90046 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90046, cti_sequence_id=94348, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348086969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90047, cti_sequence_id=94349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:28.080 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:28.224 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90048, cti_sequence_id=94350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90049 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90049, cti_sequence_id=94351, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90050, cti_sequence_id=94352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90051, cti_sequence_id=94353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90052 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90052, cti_sequence_id=94354, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90053, cti_sequence_id=94355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90054, cti_sequence_id=94356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90055 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90055, cti_sequence_id=94357, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90056, cti_sequence_id=94358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90057, cti_sequence_id=94359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90058 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90058, cti_sequence_id=94360, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90059, cti_sequence_id=94361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90060, cti_sequence_id=94362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90061 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90061, cti_sequence_id=94363, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90062, cti_sequence_id=94364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90063, cti_sequence_id=94365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90064 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90064, cti_sequence_id=94366, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90065, cti_sequence_id=94367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:28.224 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:28.369 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90066, cti_sequence_id=94368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90067 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90067, cti_sequence_id=94369, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90068, cti_sequence_id=94370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:43:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90069, cti_sequence_id=94371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90070 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90070, cti_sequence_id=94372, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90071, cti_sequence_id=94373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90072, cti_sequence_id=94374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90073 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90073, cti_sequence_id=94375, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348266972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90074, cti_sequence_id=94376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90075, cti_sequence_id=94377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90076 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90076, cti_sequence_id=94378, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348286972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90077, cti_sequence_id=94379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90078, cti_sequence_id=94380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90079 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90079, cti_sequence_id=94381, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90080, cti_sequence_id=94382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90081, cti_sequence_id=94383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90082 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90082, cti_sequence_id=94384, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90083, cti_sequence_id=94385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:28.370 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000166983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:28.516 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000166984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90084, cti_sequence_id=94386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90085 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90085, cti_sequence_id=94387, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90086, cti_sequence_id=94388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90087, cti_sequence_id=94389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90088 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90088, cti_sequence_id=94390, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90089, cti_sequence_id=94391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90090, cti_sequence_id=94392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90091 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90091, cti_sequence_id=94393, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90092, cti_sequence_id=94394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90093, cti_sequence_id=94395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90094 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000166998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90094, cti_sequence_id=94396, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000166999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90095, cti_sequence_id=94397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90096, cti_sequence_id=94398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90097 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348426192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90097, cti_sequence_id=94399, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90098, cti_sequence_id=94400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348436972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90099, cti_sequence_id=94401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90100 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90100, cti_sequence_id=94402, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90101, cti_sequence_id=94403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:28.516 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:28.660 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90102, cti_sequence_id=94404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90103 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90103, cti_sequence_id=94405, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90104, cti_sequence_id=94406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90105, cti_sequence_id=94407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90106 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90106, cti_sequence_id=94408, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90107, cti_sequence_id=94409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348496973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90108, cti_sequence_id=94410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90109 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90109, cti_sequence_id=94411, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90110, cti_sequence_id=94412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90111, cti_sequence_id=94413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90112 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90112, cti_sequence_id=94414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90113, cti_sequence_id=94415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90114, cti_sequence_id=94416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90115 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90115, cti_sequence_id=94417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90116, cti_sequence_id=94418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90117, cti_sequence_id=94419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90118 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90118, cti_sequence_id=94420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90119, cti_sequence_id=94421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:28.660 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:28.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90120, cti_sequence_id=94422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90121 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90121, cti_sequence_id=94423, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90122, cti_sequence_id=94424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90123, cti_sequence_id=94425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90124 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90124, cti_sequence_id=94426, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90125, cti_sequence_id=94427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90126, cti_sequence_id=94428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90127 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90127, cti_sequence_id=94429, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90128, cti_sequence_id=94430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90129, cti_sequence_id=94431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90130 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90130, cti_sequence_id=94432, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90131, cti_sequence_id=94433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90132, cti_sequence_id=94434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90133 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90133, cti_sequence_id=94435, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90134, cti_sequence_id=94436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90135, cti_sequence_id=94437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90136 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90136, cti_sequence_id=94438, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90137, cti_sequence_id=94439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:28.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:28.948 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90138, cti_sequence_id=94440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90139 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90139, cti_sequence_id=94441, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90140, cti_sequence_id=94442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90141, cti_sequence_id=94443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90142 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90142, cti_sequence_id=94444, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90143, cti_sequence_id=94445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90144, cti_sequence_id=94446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90145 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90145, cti_sequence_id=94447, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348746972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90146, cti_sequence_id=94448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90147, cti_sequence_id=94449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90148 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90148, cti_sequence_id=94450, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90149, cti_sequence_id=94451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90150, cti_sequence_id=94452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90151 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90151, cti_sequence_id=94453, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90152, cti_sequence_id=94454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348796969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90153, cti_sequence_id=94455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90154 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90154, cti_sequence_id=94456, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90155, cti_sequence_id=94457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:28.949 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:29.112 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90156, cti_sequence_id=94458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90157 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90157, cti_sequence_id=94459, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90158, cti_sequence_id=94460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:53:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90159, cti_sequence_id=94461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90160 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90160, cti_sequence_id=94462, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90161, cti_sequence_id=94463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90162, cti_sequence_id=94464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90163 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90163, cti_sequence_id=94465, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90164, cti_sequence_id=94466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90165, cti_sequence_id=94467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90166 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90166, cti_sequence_id=94468, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90167, cti_sequence_id=94469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:54:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90168, cti_sequence_id=94470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90169 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90169, cti_sequence_id=94471, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348906972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90170, cti_sequence_id=94472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90171, cti_sequence_id=94473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90172 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90172, cti_sequence_id=94474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90173, cti_sequence_id=94475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:29.112 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:29.265 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90174, cti_sequence_id=94476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90175 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90175, cti_sequence_id=94477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90176, cti_sequence_id=94478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90177, cti_sequence_id=94479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90178 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90178, cti_sequence_id=94480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90179, cti_sequence_id=94481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90180, cti_sequence_id=94482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90181 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90181, cti_sequence_id=94483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348986969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90182, cti_sequence_id=94484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575348996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90183, cti_sequence_id=94485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90184 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90184, cti_sequence_id=94486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90185, cti_sequence_id=94487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90186, cti_sequence_id=94488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90187 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90187, cti_sequence_id=94489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90188, cti_sequence_id=94490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90189, cti_sequence_id=94491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90190 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90190, cti_sequence_id=94492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90191, cti_sequence_id=94493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:29.265 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:29.411 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90192, cti_sequence_id=94494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90193 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90193, cti_sequence_id=94495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90194, cti_sequence_id=94496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90195, cti_sequence_id=94497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90196 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90196, cti_sequence_id=94498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90197, cti_sequence_id=94499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90198, cti_sequence_id=94500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90199 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90199, cti_sequence_id=94501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90200, cti_sequence_id=94502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90201, cti_sequence_id=94503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90202 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90202, cti_sequence_id=94504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90203, cti_sequence_id=94505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90204, cti_sequence_id=94506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90205 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90205, cti_sequence_id=94507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90206, cti_sequence_id=94508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90207, cti_sequence_id=94509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90208 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90208, cti_sequence_id=94510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90209, cti_sequence_id=94511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:29.411 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:29.553 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90210, cti_sequence_id=94512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90211 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90211, cti_sequence_id=94513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349186975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90212, cti_sequence_id=94514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 21:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90213, cti_sequence_id=94515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:01.399 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349201398][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575349200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94516, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167172: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 22:00:01.399 -0700: %CCBU_EVENT_POOL-1-worker-114-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 22:00:01.399,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575349200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94516, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000167173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90214 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90214, cti_sequence_id=94517, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349206972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90215, cti_sequence_id=94518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90216, cti_sequence_id=94519, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90217 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90217, cti_sequence_id=94520, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90218, cti_sequence_id=94521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90219, cti_sequence_id=94522, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90220 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90220, cti_sequence_id=94523, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90221, cti_sequence_id=94524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90222, cti_sequence_id=94525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90223 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90223, cti_sequence_id=94526, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349266969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90224, cti_sequence_id=94527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90225, cti_sequence_id=94528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90226 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90226, cti_sequence_id=94529, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90227, cti_sequence_id=94530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:29.553 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:29.702 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90228, cti_sequence_id=94531, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90229 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90229, cti_sequence_id=94532, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90230, cti_sequence_id=94533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90231, cti_sequence_id=94534, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90232 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90232, cti_sequence_id=94535, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90233, cti_sequence_id=94536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90234, cti_sequence_id=94537, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90235 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90235, cti_sequence_id=94538, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90236, cti_sequence_id=94539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90237, cti_sequence_id=94540, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90238 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349366193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90238, cti_sequence_id=94541, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90239, cti_sequence_id=94542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349376969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90240, cti_sequence_id=94543, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90241 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90241, cti_sequence_id=94544, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90242, cti_sequence_id=94545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90243, cti_sequence_id=94546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90244 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90244, cti_sequence_id=94547, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90245, cti_sequence_id=94548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:29.702 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:29.853 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90246, cti_sequence_id=94549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90247 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90247, cti_sequence_id=94550, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90248, cti_sequence_id=94551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90249, cti_sequence_id=94552, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90250 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90250, cti_sequence_id=94553, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90251, cti_sequence_id=94554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90252, cti_sequence_id=94555, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90253 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:26.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349466196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90253, cti_sequence_id=94556, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90254, cti_sequence_id=94557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90255, cti_sequence_id=94558, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90256 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90256, cti_sequence_id=94559, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:46.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349486976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90257, cti_sequence_id=94560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90258, cti_sequence_id=94561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90259 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90259, cti_sequence_id=94562, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90260, cti_sequence_id=94563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90261, cti_sequence_id=94564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90262 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90262, cti_sequence_id=94565, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90263, cti_sequence_id=94566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:29.853 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:29.998 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90264, cti_sequence_id=94567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90265 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90265, cti_sequence_id=94568, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90266, cti_sequence_id=94569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90267, cti_sequence_id=94570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90268 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90268, cti_sequence_id=94571, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90269, cti_sequence_id=94572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90270, cti_sequence_id=94573, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90271 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90271, cti_sequence_id=94574, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90272, cti_sequence_id=94575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90273, cti_sequence_id=94576, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90274 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90274, cti_sequence_id=94577, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90275, cti_sequence_id=94578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90276, cti_sequence_id=94579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90277 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90277, cti_sequence_id=94580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90278, cti_sequence_id=94581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90279, cti_sequence_id=94582, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90280 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90280, cti_sequence_id=94583, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90281, cti_sequence_id=94584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:29.998 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:30.141 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90282, cti_sequence_id=94585, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90283 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90283, cti_sequence_id=94586, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90284, cti_sequence_id=94587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90285, cti_sequence_id=94588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90286 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90286, cti_sequence_id=94589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90287, cti_sequence_id=94590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349696973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90288, cti_sequence_id=94591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90289 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90289, cti_sequence_id=94592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90290, cti_sequence_id=94593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90291, cti_sequence_id=94594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90292 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90292, cti_sequence_id=94595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90293, cti_sequence_id=94596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90294, cti_sequence_id=94597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90295 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90295, cti_sequence_id=94598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90296, cti_sequence_id=94599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90297, cti_sequence_id=94600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90298 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90298, cti_sequence_id=94601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90299, cti_sequence_id=94602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:30.141 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:30.292 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90300, cti_sequence_id=94603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90301 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90301, cti_sequence_id=94604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90302, cti_sequence_id=94605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90303, cti_sequence_id=94606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90304 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90304, cti_sequence_id=94607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90305, cti_sequence_id=94608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90306, cti_sequence_id=94609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90307 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90307, cti_sequence_id=94610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90308, cti_sequence_id=94611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90309, cti_sequence_id=94612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90310 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90310, cti_sequence_id=94613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90311, cti_sequence_id=94614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90312, cti_sequence_id=94615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90313 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90313, cti_sequence_id=94616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90314, cti_sequence_id=94617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90315, cti_sequence_id=94618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90316 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90316, cti_sequence_id=94619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90317, cti_sequence_id=94620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:30.293 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:30.444 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90318, cti_sequence_id=94621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90319 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90319, cti_sequence_id=94622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90320, cti_sequence_id=94623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90321, cti_sequence_id=94624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90322 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90322, cti_sequence_id=94625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90323, cti_sequence_id=94626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90324, cti_sequence_id=94627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90325 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90325, cti_sequence_id=94628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90326, cti_sequence_id=94629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90327, cti_sequence_id=94630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90328 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90328, cti_sequence_id=94631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90329, cti_sequence_id=94632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349976969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90330, cti_sequence_id=94633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90331 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90331, cti_sequence_id=94634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90332, cti_sequence_id=94635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575349996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90333, cti_sequence_id=94636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90334 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90334, cti_sequence_id=94637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90335, cti_sequence_id=94638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:30.444 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:30.588 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90336, cti_sequence_id=94639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90337 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90337, cti_sequence_id=94640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350026973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90338, cti_sequence_id=94641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90339, cti_sequence_id=94642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90340 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350046192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90340, cti_sequence_id=94643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90341, cti_sequence_id=94644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90342, cti_sequence_id=94645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90343 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90343, cti_sequence_id=94646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90344, cti_sequence_id=94647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90345, cti_sequence_id=94648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90346 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90346, cti_sequence_id=94649, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90347, cti_sequence_id=94650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90348, cti_sequence_id=94651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90349 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90349, cti_sequence_id=94652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90350, cti_sequence_id=94653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90351, cti_sequence_id=94654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90352 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90352, cti_sequence_id=94655, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90353, cti_sequence_id=94656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:30.588 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:30.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90354, cti_sequence_id=94657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90355 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350146193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90355, cti_sequence_id=94658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350146973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90356, cti_sequence_id=94659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90357, cti_sequence_id=94660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90358 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90358, cti_sequence_id=94661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90359, cti_sequence_id=94662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90360, cti_sequence_id=94663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90361 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90361, cti_sequence_id=94664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90362, cti_sequence_id=94665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90363, cti_sequence_id=94666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90364 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90364, cti_sequence_id=94667, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90365, cti_sequence_id=94668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90366, cti_sequence_id=94669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90367 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90367, cti_sequence_id=94670, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90368, cti_sequence_id=94671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90369, cti_sequence_id=94672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90370 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90370, cti_sequence_id=94673, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90371, cti_sequence_id=94674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:30.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:30.882 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90372, cti_sequence_id=94675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90373 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90373, cti_sequence_id=94676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90374, cti_sequence_id=94677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90375, cti_sequence_id=94678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90376 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90376, cti_sequence_id=94679, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350286969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90377, cti_sequence_id=94680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90378, cti_sequence_id=94681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90379 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90379, cti_sequence_id=94682, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90380, cti_sequence_id=94683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90381, cti_sequence_id=94684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90382 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90382, cti_sequence_id=94685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90383, cti_sequence_id=94686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90384, cti_sequence_id=94687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90385 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90385, cti_sequence_id=94688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90386, cti_sequence_id=94689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350356972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90387, cti_sequence_id=94690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90388 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90388, cti_sequence_id=94691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90389, cti_sequence_id=94692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:30.883 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:31.028 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90390, cti_sequence_id=94693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90391 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90391, cti_sequence_id=94694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90392, cti_sequence_id=94695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90393, cti_sequence_id=94696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90394 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90394, cti_sequence_id=94697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90395, cti_sequence_id=94698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90396, cti_sequence_id=94699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90397 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90397, cti_sequence_id=94700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90398, cti_sequence_id=94701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90399, cti_sequence_id=94702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90400 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90400, cti_sequence_id=94703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90401, cti_sequence_id=94704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90402, cti_sequence_id=94705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90403 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90403, cti_sequence_id=94706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90404, cti_sequence_id=94707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90405, cti_sequence_id=94708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90406 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90406, cti_sequence_id=94709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90407, cti_sequence_id=94710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:31.028 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:31.181 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90408, cti_sequence_id=94711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90409 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90409, cti_sequence_id=94712, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90410, cti_sequence_id=94713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90411, cti_sequence_id=94714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90412 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90412, cti_sequence_id=94715, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90413, cti_sequence_id=94716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90414, cti_sequence_id=94717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90415 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90415, cti_sequence_id=94718, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90416, cti_sequence_id=94719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90417, cti_sequence_id=94720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90418 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90418, cti_sequence_id=94721, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90419, cti_sequence_id=94722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90420, cti_sequence_id=94723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90421 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90421, cti_sequence_id=94724, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90422, cti_sequence_id=94725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90423, cti_sequence_id=94726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90424 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90424, cti_sequence_id=94727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90425, cti_sequence_id=94728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:31.181 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:31.323 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90426, cti_sequence_id=94729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90427 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90427, cti_sequence_id=94730, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90428, cti_sequence_id=94731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90429, cti_sequence_id=94732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90430 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90430, cti_sequence_id=94733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350646974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90431, cti_sequence_id=94734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90432, cti_sequence_id=94735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90433 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90433, cti_sequence_id=94736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350666969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90434, cti_sequence_id=94737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90435, cti_sequence_id=94738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90436 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90436, cti_sequence_id=94739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90437, cti_sequence_id=94740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90438, cti_sequence_id=94741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90439 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90439, cti_sequence_id=94742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90440, cti_sequence_id=94743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90441, cti_sequence_id=94744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90442 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90442, cti_sequence_id=94745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350726969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90443, cti_sequence_id=94746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:31.324 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:31.472 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90444, cti_sequence_id=94747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90445 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90445, cti_sequence_id=94748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90446, cti_sequence_id=94749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90447, cti_sequence_id=94750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90448 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90448, cti_sequence_id=94751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90449, cti_sequence_id=94752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90450, cti_sequence_id=94753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90451 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90451, cti_sequence_id=94754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90452, cti_sequence_id=94755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90453, cti_sequence_id=94756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90454 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90454, cti_sequence_id=94757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90455, cti_sequence_id=94758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90456, cti_sequence_id=94759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90457 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90457, cti_sequence_id=94760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90458, cti_sequence_id=94761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90459, cti_sequence_id=94762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90460 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90460, cti_sequence_id=94763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90461, cti_sequence_id=94764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:31.472 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:31.617 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90462, cti_sequence_id=94765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90463 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90463, cti_sequence_id=94766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90464, cti_sequence_id=94767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90465, cti_sequence_id=94768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90466 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90466, cti_sequence_id=94769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90467, cti_sequence_id=94770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90468, cti_sequence_id=94771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90469 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90469, cti_sequence_id=94772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90470, cti_sequence_id=94773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350916969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90471, cti_sequence_id=94774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90472 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90472, cti_sequence_id=94775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90473, cti_sequence_id=94776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90474, cti_sequence_id=94777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90475 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90475, cti_sequence_id=94778, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90476, cti_sequence_id=94779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90477, cti_sequence_id=94780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90478 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90478, cti_sequence_id=94781, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90479, cti_sequence_id=94782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:31.618 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:31.787 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90480, cti_sequence_id=94783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90481 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90481, cti_sequence_id=94784, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90482, cti_sequence_id=94785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575350996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90483, cti_sequence_id=94786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:01.168 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351001168][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575351000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94787, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167564: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 22:30:01.168 -0700: %CCBU_EVENT_POOL-1-worker-116-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 22:30:01.168,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575351000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=94787, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000167565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90484 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90484, cti_sequence_id=94788, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90485, cti_sequence_id=94789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90486, cti_sequence_id=94790, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90487 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90487, cti_sequence_id=94791, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90488, cti_sequence_id=94792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90489, cti_sequence_id=94793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90490 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90490, cti_sequence_id=94794, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90491, cti_sequence_id=94795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90492, cti_sequence_id=94796, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90493 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90493, cti_sequence_id=94797, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90494, cti_sequence_id=94798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90495, cti_sequence_id=94799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90496 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90496, cti_sequence_id=94800, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90497, cti_sequence_id=94801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:31.787 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:31.931 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351096973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90498, cti_sequence_id=94802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90499 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90499, cti_sequence_id=94803, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90500, cti_sequence_id=94804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90501, cti_sequence_id=94805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90502 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90502, cti_sequence_id=94806, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90503, cti_sequence_id=94807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90504, cti_sequence_id=94808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90505 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90505, cti_sequence_id=94809, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90506, cti_sequence_id=94810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90507, cti_sequence_id=94811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90508 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90508, cti_sequence_id=94812, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90509, cti_sequence_id=94813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90510, cti_sequence_id=94814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90511 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90511, cti_sequence_id=94815, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90512, cti_sequence_id=94816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351196972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90513, cti_sequence_id=94817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90514 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:26.200 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351206200][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90514, cti_sequence_id=94818, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90515, cti_sequence_id=94819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:31.931 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:32.073 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90516, cti_sequence_id=94820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90517 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90517, cti_sequence_id=94821, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90518, cti_sequence_id=94822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90519, cti_sequence_id=94823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90520 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90520, cti_sequence_id=94824, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90521, cti_sequence_id=94825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90522, cti_sequence_id=94826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90523 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90523, cti_sequence_id=94827, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90524, cti_sequence_id=94828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90525, cti_sequence_id=94829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90526 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351286194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90526, cti_sequence_id=94830, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90527, cti_sequence_id=94831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90528, cti_sequence_id=94832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90529 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351306193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90529, cti_sequence_id=94833, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90530, cti_sequence_id=94834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90531, cti_sequence_id=94835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90532 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90532, cti_sequence_id=94836, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90533, cti_sequence_id=94837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:32.073 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:32.222 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90534, cti_sequence_id=94838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90535 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90535, cti_sequence_id=94839, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90536, cti_sequence_id=94840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90537, cti_sequence_id=94841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90538 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90538, cti_sequence_id=94842, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90539, cti_sequence_id=94843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90540, cti_sequence_id=94844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90541 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90541, cti_sequence_id=94845, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351386974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90542, cti_sequence_id=94846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90543, cti_sequence_id=94847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90544 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90544, cti_sequence_id=94848, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90545, cti_sequence_id=94849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351416969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90546, cti_sequence_id=94850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90547 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90547, cti_sequence_id=94851, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90548, cti_sequence_id=94852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90549, cti_sequence_id=94853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90550 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90550, cti_sequence_id=94854, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90551, cti_sequence_id=94855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:32.222 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:32.365 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90552, cti_sequence_id=94856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90553 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90553, cti_sequence_id=94857, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90554, cti_sequence_id=94858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90555, cti_sequence_id=94859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90556 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90556, cti_sequence_id=94860, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90557, cti_sequence_id=94861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90558, cti_sequence_id=94862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90559 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90559, cti_sequence_id=94863, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90560, cti_sequence_id=94864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90561, cti_sequence_id=94865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90562 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90562, cti_sequence_id=94866, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90563, cti_sequence_id=94867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90564, cti_sequence_id=94868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90565 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90565, cti_sequence_id=94869, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90566, cti_sequence_id=94870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351556969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90567, cti_sequence_id=94871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90568 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90568, cti_sequence_id=94872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90569, cti_sequence_id=94873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:32.365 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:32.509 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90570, cti_sequence_id=94874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90571 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90571, cti_sequence_id=94875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90572, cti_sequence_id=94876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90573, cti_sequence_id=94877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90574 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90574, cti_sequence_id=94878, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90575, cti_sequence_id=94879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90576, cti_sequence_id=94880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90577 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90577, cti_sequence_id=94881, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90578, cti_sequence_id=94882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90579, cti_sequence_id=94883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90580 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90580, cti_sequence_id=94884, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90581, cti_sequence_id=94885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90582, cti_sequence_id=94886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90583 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90583, cti_sequence_id=94887, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90584, cti_sequence_id=94888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90585, cti_sequence_id=94889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90586 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90586, cti_sequence_id=94890, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90587, cti_sequence_id=94891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:32.509 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:32.652 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90588, cti_sequence_id=94892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90589 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90589, cti_sequence_id=94893, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90590, cti_sequence_id=94894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90591, cti_sequence_id=94895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90592 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90592, cti_sequence_id=94896, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90593, cti_sequence_id=94897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90594, cti_sequence_id=94898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90595 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90595, cti_sequence_id=94899, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90596, cti_sequence_id=94900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90597, cti_sequence_id=94901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90598 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90598, cti_sequence_id=94902, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90599, cti_sequence_id=94903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90600, cti_sequence_id=94904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90601 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351786193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90601, cti_sequence_id=94905, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90602, cti_sequence_id=94906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90603, cti_sequence_id=94907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90604 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90604, cti_sequence_id=94908, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351806969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90605, cti_sequence_id=94909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:32.652 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:32.797 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90606, cti_sequence_id=94910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90607 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90607, cti_sequence_id=94911, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90608, cti_sequence_id=94912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:43:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351836972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90609, cti_sequence_id=94913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90610 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90610, cti_sequence_id=94914, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90611, cti_sequence_id=94915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90612, cti_sequence_id=94916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90613 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90613, cti_sequence_id=94917, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351866969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90614, cti_sequence_id=94918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90615, cti_sequence_id=94919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90616 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351886193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90616, cti_sequence_id=94920, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90617, cti_sequence_id=94921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90618, cti_sequence_id=94922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90619 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90619, cti_sequence_id=94923, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90620, cti_sequence_id=94924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90621, cti_sequence_id=94925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90622 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351926192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90622, cti_sequence_id=94926, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90623, cti_sequence_id=94927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:32.797 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:32.946 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90624, cti_sequence_id=94928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90625 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90625, cti_sequence_id=94929, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90626, cti_sequence_id=94930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90627, cti_sequence_id=94931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90628 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90628, cti_sequence_id=94932, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90629, cti_sequence_id=94933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90630, cti_sequence_id=94934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90631 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351986192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90631, cti_sequence_id=94935, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90632, cti_sequence_id=94936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575351996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90633, cti_sequence_id=94937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90634 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90634, cti_sequence_id=94938, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352006975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90635, cti_sequence_id=94939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90636, cti_sequence_id=94940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90637 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90637, cti_sequence_id=94941, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90638, cti_sequence_id=94942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90639, cti_sequence_id=94943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90640 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90640, cti_sequence_id=94944, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90641, cti_sequence_id=94945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:32.947 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:33.090 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90642, cti_sequence_id=94946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90643 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352066192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90643, cti_sequence_id=94947, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90644, cti_sequence_id=94948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90645, cti_sequence_id=94949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90646 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90646, cti_sequence_id=94950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90647, cti_sequence_id=94951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90648, cti_sequence_id=94952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90649 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90649, cti_sequence_id=94953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90650, cti_sequence_id=94954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90651, cti_sequence_id=94955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90652 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90652, cti_sequence_id=94956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90653, cti_sequence_id=94957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90654, cti_sequence_id=94958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90655 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90655, cti_sequence_id=94959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90656, cti_sequence_id=94960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90657, cti_sequence_id=94961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90658 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90658, cti_sequence_id=94962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90659, cti_sequence_id=94963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:33.090 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:33.235 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90660, cti_sequence_id=94964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90661 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90661, cti_sequence_id=94965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90662, cti_sequence_id=94966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:49:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90663, cti_sequence_id=94967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90664 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352206192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90664, cti_sequence_id=94968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352206969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90665, cti_sequence_id=94969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352216969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90666, cti_sequence_id=94970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90667 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90667, cti_sequence_id=94971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90668, cti_sequence_id=94972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90669, cti_sequence_id=94973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90670 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90670, cti_sequence_id=94974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90671, cti_sequence_id=94975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:50:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352256972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90672, cti_sequence_id=94976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90673 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90673, cti_sequence_id=94977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90674, cti_sequence_id=94978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90675, cti_sequence_id=94979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90676 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90676, cti_sequence_id=94980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90677, cti_sequence_id=94981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:33.235 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:33.380 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90678, cti_sequence_id=94982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90679 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90679, cti_sequence_id=94983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90680, cti_sequence_id=94984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90681, cti_sequence_id=94985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90682 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90682, cti_sequence_id=94986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90683, cti_sequence_id=94987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90684, cti_sequence_id=94988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90685 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90685, cti_sequence_id=94989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90686, cti_sequence_id=94990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90687, cti_sequence_id=94991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90688 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90688, cti_sequence_id=94992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90689, cti_sequence_id=94993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90690, cti_sequence_id=94994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90691 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352386192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90691, cti_sequence_id=94995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90692, cti_sequence_id=94996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:16.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90693, cti_sequence_id=94997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90694 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90694, cti_sequence_id=94998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90695, cti_sequence_id=94999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:33.381 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:33.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90696, cti_sequence_id=95000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90697 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90697, cti_sequence_id=95001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90698, cti_sequence_id=95002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:53:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90699, cti_sequence_id=95003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90700 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90700, cti_sequence_id=95004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90701, cti_sequence_id=95005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90702, cti_sequence_id=95006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90703 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90703, cti_sequence_id=95007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90704, cti_sequence_id=95008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90705, cti_sequence_id=95009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90706 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90706, cti_sequence_id=95010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90707, cti_sequence_id=95011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90708, cti_sequence_id=95012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90709 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90709, cti_sequence_id=95013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90710, cti_sequence_id=95014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90711, cti_sequence_id=95015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90712 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352526192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90712, cti_sequence_id=95016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352526969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90713, cti_sequence_id=95017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:33.523 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:33.703 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90714, cti_sequence_id=95018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90715 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90715, cti_sequence_id=95019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90716, cti_sequence_id=95020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90717, cti_sequence_id=95021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90718 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90718, cti_sequence_id=95022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90719, cti_sequence_id=95023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90720, cti_sequence_id=95024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90721 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90721, cti_sequence_id=95025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90722, cti_sequence_id=95026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90723, cti_sequence_id=95027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90724 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90724, cti_sequence_id=95028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90725, cti_sequence_id=95029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90726, cti_sequence_id=95030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90727 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90727, cti_sequence_id=95031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90728, cti_sequence_id=95032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90729, cti_sequence_id=95033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90730 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90730, cti_sequence_id=95034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90731, cti_sequence_id=95035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:33.703 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:33.851 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90732, cti_sequence_id=95036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90733 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90733, cti_sequence_id=95037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90734, cti_sequence_id=95038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90735, cti_sequence_id=95039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90736 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90736, cti_sequence_id=95040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90737, cti_sequence_id=95041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90738, cti_sequence_id=95042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90739 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90739, cti_sequence_id=95043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90740, cti_sequence_id=95044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90741, cti_sequence_id=95045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90742 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90742, cti_sequence_id=95046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90743, cti_sequence_id=95047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90744, cti_sequence_id=95048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90745 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90745, cti_sequence_id=95049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90746, cti_sequence_id=95050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90747, cti_sequence_id=95051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90748 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90748, cti_sequence_id=95052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90749, cti_sequence_id=95053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:33.852 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:34.001 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90750, cti_sequence_id=95054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90751 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90751, cti_sequence_id=95055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352786969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90752, cti_sequence_id=95056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 22:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90753, cti_sequence_id=95057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:01.438 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352801438][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575352800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95058, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167956: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 23:00:01.439 -0700: %CCBU_EVENT_POOL-1-worker-109-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 23:00:01.438,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575352800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95058, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000167957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90754 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90754, cti_sequence_id=95059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90755, cti_sequence_id=95060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90756, cti_sequence_id=95061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90757 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90757, cti_sequence_id=95062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90758, cti_sequence_id=95063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90759, cti_sequence_id=95064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90760 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90760, cti_sequence_id=95065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352846972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90761, cti_sequence_id=95066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90762, cti_sequence_id=95067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90763 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352866192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90763, cti_sequence_id=95068, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90764, cti_sequence_id=95069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90765, cti_sequence_id=95070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90766 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90766, cti_sequence_id=95071, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90767, cti_sequence_id=95072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:34.001 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000167977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:34.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000167978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90768, cti_sequence_id=95073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90769 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352906193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90769, cti_sequence_id=95074, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90770, cti_sequence_id=95075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90771, cti_sequence_id=95076, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90772 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90772, cti_sequence_id=95077, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90773, cti_sequence_id=95078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90774, cti_sequence_id=95079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90775 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90775, cti_sequence_id=95080, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90776, cti_sequence_id=95081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90777, cti_sequence_id=95082, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90778 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90778, cti_sequence_id=95083, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90779, cti_sequence_id=95084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352976969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90780, cti_sequence_id=95085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90781 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000167996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90781, cti_sequence_id=95086, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90782, cti_sequence_id=95087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575352996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90783, cti_sequence_id=95088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000167999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90784 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90784, cti_sequence_id=95089, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90785, cti_sequence_id=95090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:34.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:34.290 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90786, cti_sequence_id=95091, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90787 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90787, cti_sequence_id=95092, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90788, cti_sequence_id=95093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90789, cti_sequence_id=95094, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90790 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90790, cti_sequence_id=95095, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90791, cti_sequence_id=95096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90792, cti_sequence_id=95097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90793 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:26.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353066198][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90793, cti_sequence_id=95098, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90794, cti_sequence_id=95099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353076972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90795, cti_sequence_id=95100, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90796 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90796, cti_sequence_id=95101, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90797, cti_sequence_id=95102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90798, cti_sequence_id=95103, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90799 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90799, cti_sequence_id=95104, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90800, cti_sequence_id=95105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353116977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90801, cti_sequence_id=95106, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90802 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90802, cti_sequence_id=95107, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90803, cti_sequence_id=95108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:34.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:34.437 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90804, cti_sequence_id=95109, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90805 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90805, cti_sequence_id=95110, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90806, cti_sequence_id=95111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90807, cti_sequence_id=95112, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90808 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90808, cti_sequence_id=95113, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353166969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90809, cti_sequence_id=95114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90810, cti_sequence_id=95115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90811 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90811, cti_sequence_id=95116, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90812, cti_sequence_id=95117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90813, cti_sequence_id=95118, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90814 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90814, cti_sequence_id=95119, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90815, cti_sequence_id=95120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90816, cti_sequence_id=95121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90817 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90817, cti_sequence_id=95122, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90818, cti_sequence_id=95123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90819, cti_sequence_id=95124, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90820 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90820, cti_sequence_id=95125, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90821, cti_sequence_id=95126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:34.437 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:34.584 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90822, cti_sequence_id=95127, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90823 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90823, cti_sequence_id=95128, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90824, cti_sequence_id=95129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:07:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353276974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90825, cti_sequence_id=95130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90826 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90826, cti_sequence_id=95131, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90827, cti_sequence_id=95132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90828, cti_sequence_id=95133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90829 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90829, cti_sequence_id=95134, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90830, cti_sequence_id=95135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90831, cti_sequence_id=95136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90832 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90832, cti_sequence_id=95137, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90833, cti_sequence_id=95138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90834, cti_sequence_id=95139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90835 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90835, cti_sequence_id=95140, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90836, cti_sequence_id=95141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90837, cti_sequence_id=95142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90838 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353366193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90838, cti_sequence_id=95143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90839, cti_sequence_id=95144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:34.584 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:34.727 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90840, cti_sequence_id=95145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90841 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90841, cti_sequence_id=95146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353386972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90842, cti_sequence_id=95147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90843, cti_sequence_id=95148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90844 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90844, cti_sequence_id=95149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90845, cti_sequence_id=95150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90846, cti_sequence_id=95151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90847 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90847, cti_sequence_id=95152, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90848, cti_sequence_id=95153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90849, cti_sequence_id=95154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90850 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90850, cti_sequence_id=95155, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90851, cti_sequence_id=95156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90852, cti_sequence_id=95157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90853 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90853, cti_sequence_id=95158, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90854, cti_sequence_id=95159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90855, cti_sequence_id=95160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90856 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90856, cti_sequence_id=95161, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90857, cti_sequence_id=95162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:34.727 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:34.868 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:36.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90858, cti_sequence_id=95163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90859 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353506192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90859, cti_sequence_id=95164, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90860, cti_sequence_id=95165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90861, cti_sequence_id=95166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90862 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90862, cti_sequence_id=95167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90863, cti_sequence_id=95168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353536973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90864, cti_sequence_id=95169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90865 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90865, cti_sequence_id=95170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90866, cti_sequence_id=95171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90867, cti_sequence_id=95172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90868, cti_sequence_id=95173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90869, cti_sequence_id=95174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90870, cti_sequence_id=95175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90871 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90871, cti_sequence_id=95176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90872, cti_sequence_id=95177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90873, cti_sequence_id=95178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90874 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90874, cti_sequence_id=95179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90875, cti_sequence_id=95180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:34.869 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:35.014 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90876, cti_sequence_id=95181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90877 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353626194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90877, cti_sequence_id=95182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90878, cti_sequence_id=95183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90879, cti_sequence_id=95184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90880, cti_sequence_id=95185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90881, cti_sequence_id=95186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90882, cti_sequence_id=95187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90883, cti_sequence_id=95188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90884, cti_sequence_id=95189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90885, cti_sequence_id=95190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90886 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353686192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90886, cti_sequence_id=95191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90887, cti_sequence_id=95192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90888, cti_sequence_id=95193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90889 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90889, cti_sequence_id=95194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353706972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90890, cti_sequence_id=95195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90891, cti_sequence_id=95196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90892 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90892, cti_sequence_id=95197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90893, cti_sequence_id=95198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:35.015 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:35.162 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90894, cti_sequence_id=95199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90895 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90895, cti_sequence_id=95200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90896, cti_sequence_id=95201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90897, cti_sequence_id=95202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90898 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90898, cti_sequence_id=95203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90899, cti_sequence_id=95204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90900, cti_sequence_id=95205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90901, cti_sequence_id=95206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90902, cti_sequence_id=95207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90903, cti_sequence_id=95208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90904 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90904, cti_sequence_id=95209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90905, cti_sequence_id=95210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90906, cti_sequence_id=95211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90907 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90907, cti_sequence_id=95212, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90908, cti_sequence_id=95213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90909, cti_sequence_id=95214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90910 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90910, cti_sequence_id=95215, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90911, cti_sequence_id=95216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:35.162 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:35.311 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90912, cti_sequence_id=95217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90913 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90913, cti_sequence_id=95218, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90914, cti_sequence_id=95219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90915, cti_sequence_id=95220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353886194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90916, cti_sequence_id=95221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90917, cti_sequence_id=95222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353896974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90918, cti_sequence_id=95223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90919, cti_sequence_id=95224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353906969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90920, cti_sequence_id=95225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90921, cti_sequence_id=95226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90922, cti_sequence_id=95227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90923, cti_sequence_id=95228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90924, cti_sequence_id=95229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90925, cti_sequence_id=95230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90926, cti_sequence_id=95231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90927, cti_sequence_id=95232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90928 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90928, cti_sequence_id=95233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90929, cti_sequence_id=95234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:35.311 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:35.453 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90930, cti_sequence_id=95235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90931, cti_sequence_id=95236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90932, cti_sequence_id=95237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575353996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90933, cti_sequence_id=95238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90934 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90934, cti_sequence_id=95239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90935, cti_sequence_id=95240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90936, cti_sequence_id=95241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90937 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90937, cti_sequence_id=95242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90938, cti_sequence_id=95243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90939, cti_sequence_id=95244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90940 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90940, cti_sequence_id=95245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354046976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90941, cti_sequence_id=95246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90942, cti_sequence_id=95247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90943, cti_sequence_id=95248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90944, cti_sequence_id=95249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90945, cti_sequence_id=95250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90946 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90946, cti_sequence_id=95251, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90947, cti_sequence_id=95252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:35.454 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:35.595 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90948, cti_sequence_id=95253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90949 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90949, cti_sequence_id=95254, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90950, cti_sequence_id=95255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90951, cti_sequence_id=95256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90952 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90952, cti_sequence_id=95257, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90953, cti_sequence_id=95258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90954, cti_sequence_id=95259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90955 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90955, cti_sequence_id=95260, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90956, cti_sequence_id=95261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354156969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90957, cti_sequence_id=95262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90958 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90958, cti_sequence_id=95263, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90959, cti_sequence_id=95264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90960, cti_sequence_id=95265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90961 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90961, cti_sequence_id=95266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90962, cti_sequence_id=95267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90963, cti_sequence_id=95268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90964 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90964, cti_sequence_id=95269, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90965, cti_sequence_id=95270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:35.596 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:35.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90966, cti_sequence_id=95271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90967 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90967, cti_sequence_id=95272, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354226969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90968, cti_sequence_id=95273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90969, cti_sequence_id=95274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90970 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90970, cti_sequence_id=95275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354246969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90971, cti_sequence_id=95276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354256972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90972, cti_sequence_id=95277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90973 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90973, cti_sequence_id=95278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90974, cti_sequence_id=95279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90975, cti_sequence_id=95280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90976 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90976, cti_sequence_id=95281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354286974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90977, cti_sequence_id=95282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90978, cti_sequence_id=95283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90979 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90979, cti_sequence_id=95284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90980, cti_sequence_id=95285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90981, cti_sequence_id=95286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90982 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90982, cti_sequence_id=95287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354326975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90983, cti_sequence_id=95288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:35.764 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:35.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90984, cti_sequence_id=95289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90985 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90985, cti_sequence_id=95290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354346974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90986, cti_sequence_id=95291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:25:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354356973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90987, cti_sequence_id=95292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90988 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90988, cti_sequence_id=95293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90989, cti_sequence_id=95294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90990, cti_sequence_id=95295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90991 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90991, cti_sequence_id=95296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90992, cti_sequence_id=95297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90993, cti_sequence_id=95298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90994 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:46.200 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354406200][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90994, cti_sequence_id=95299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90995, cti_sequence_id=95300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90996, cti_sequence_id=95301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :90997 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=90997, cti_sequence_id=95302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:06.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354426978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90998, cti_sequence_id=95303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=90999, cti_sequence_id=95304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91000 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91000, cti_sequence_id=95305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91001, cti_sequence_id=95306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:35.910 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:36.053 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91002, cti_sequence_id=95307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91003 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354466195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91003, cti_sequence_id=95308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91004, cti_sequence_id=95309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91005, cti_sequence_id=95310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91006 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91006, cti_sequence_id=95311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91007, cti_sequence_id=95312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91008, cti_sequence_id=95313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91009, cti_sequence_id=95314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91010, cti_sequence_id=95315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91011, cti_sequence_id=95316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91012, cti_sequence_id=95317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91013, cti_sequence_id=95318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91014, cti_sequence_id=95319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91015, cti_sequence_id=95320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91016, cti_sequence_id=95321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91017, cti_sequence_id=95322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91018, cti_sequence_id=95323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91019, cti_sequence_id=95324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:36.054 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:36.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91020, cti_sequence_id=95325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91021 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91021, cti_sequence_id=95326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91022, cti_sequence_id=95327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91023, cti_sequence_id=95328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:01.357 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354601356][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575354600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95329, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168348: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 02 2019 23:30:01.357 -0700: %CCBU_EVENT_POOL-1-worker-112-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 02 2019 23:30:01.357,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575354600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95329, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000168349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91024 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91024, cti_sequence_id=95330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91025, cti_sequence_id=95331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91026, cti_sequence_id=95332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91027 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91027, cti_sequence_id=95333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91028, cti_sequence_id=95334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91029, cti_sequence_id=95335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91030 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91030, cti_sequence_id=95336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91031, cti_sequence_id=95337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91032, cti_sequence_id=95338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91033 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91033, cti_sequence_id=95339, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91034, cti_sequence_id=95340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91035, cti_sequence_id=95341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91036 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91036, cti_sequence_id=95342, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91037, cti_sequence_id=95343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:36.201 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:36.351 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91038, cti_sequence_id=95344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91039, cti_sequence_id=95345, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91040, cti_sequence_id=95346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91041, cti_sequence_id=95347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91042, cti_sequence_id=95348, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91043, cti_sequence_id=95349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91044, cti_sequence_id=95350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91045, cti_sequence_id=95351, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91046, cti_sequence_id=95352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91047, cti_sequence_id=95353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91048 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91048, cti_sequence_id=95354, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91049, cti_sequence_id=95355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91050, cti_sequence_id=95356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91051 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91051, cti_sequence_id=95357, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91052, cti_sequence_id=95358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91053, cti_sequence_id=95359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91054, cti_sequence_id=95360, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91055, cti_sequence_id=95361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:36.351 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:36.502 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91056, cti_sequence_id=95362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91057, cti_sequence_id=95363, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91058, cti_sequence_id=95364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91059, cti_sequence_id=95365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91060, cti_sequence_id=95366, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354846969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91061, cti_sequence_id=95367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91062, cti_sequence_id=95368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91063, cti_sequence_id=95369, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91064, cti_sequence_id=95370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91065, cti_sequence_id=95371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91066 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91066, cti_sequence_id=95372, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91067, cti_sequence_id=95373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91068, cti_sequence_id=95374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91069 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91069, cti_sequence_id=95375, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91070, cti_sequence_id=95376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91071, cti_sequence_id=95377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91072, cti_sequence_id=95378, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91073, cti_sequence_id=95379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:36.502 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:36.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91074, cti_sequence_id=95380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91075 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91075, cti_sequence_id=95381, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91076, cti_sequence_id=95382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91077, cti_sequence_id=95383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91078 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91078, cti_sequence_id=95384, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91079, cti_sequence_id=95385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91080, cti_sequence_id=95386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91081 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91081, cti_sequence_id=95387, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354986969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91082, cti_sequence_id=95388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575354996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91083, cti_sequence_id=95389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91084 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91084, cti_sequence_id=95390, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91085, cti_sequence_id=95391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91086, cti_sequence_id=95392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91087 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91087, cti_sequence_id=95393, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91088, cti_sequence_id=95394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91089, cti_sequence_id=95395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91090 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91090, cti_sequence_id=95396, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355046971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91091, cti_sequence_id=95397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:36.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:36.795 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91092, cti_sequence_id=95398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91093 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91093, cti_sequence_id=95399, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91094, cti_sequence_id=95400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:37:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355076975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91095, cti_sequence_id=95401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91096 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91096, cti_sequence_id=95402, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91097, cti_sequence_id=95403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91098, cti_sequence_id=95404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91099 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91099, cti_sequence_id=95405, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91100, cti_sequence_id=95406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355116969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91101, cti_sequence_id=95407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91102 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91102, cti_sequence_id=95408, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91103, cti_sequence_id=95409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91104, cti_sequence_id=95410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91105 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91105, cti_sequence_id=95411, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91106, cti_sequence_id=95412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91107, cti_sequence_id=95413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91108 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91108, cti_sequence_id=95414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91109, cti_sequence_id=95415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:36.795 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:36.943 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355176973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91110, cti_sequence_id=95416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91111 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91111, cti_sequence_id=95417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91112, cti_sequence_id=95418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:39:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91113, cti_sequence_id=95419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91114 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91114, cti_sequence_id=95420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91115, cti_sequence_id=95421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91116, cti_sequence_id=95422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91117 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91117, cti_sequence_id=95423, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91118, cti_sequence_id=95424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91119, cti_sequence_id=95425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91120 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91120, cti_sequence_id=95426, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91121, cti_sequence_id=95427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91122, cti_sequence_id=95428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91123 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91123, cti_sequence_id=95429, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91124, cti_sequence_id=95430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91125, cti_sequence_id=95431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91126 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91126, cti_sequence_id=95432, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91127, cti_sequence_id=95433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:36.943 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355296974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91128, cti_sequence_id=95434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:37.088 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91129 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91129, cti_sequence_id=95435, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91130, cti_sequence_id=95436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91131, cti_sequence_id=95437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91132 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91132, cti_sequence_id=95438, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91133, cti_sequence_id=95439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91134, cti_sequence_id=95440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91135 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91135, cti_sequence_id=95441, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91136, cti_sequence_id=95442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91137, cti_sequence_id=95443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91138 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91138, cti_sequence_id=95444, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91139, cti_sequence_id=95445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:42:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91140, cti_sequence_id=95446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91141 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91141, cti_sequence_id=95447, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91142, cti_sequence_id=95448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91143, cti_sequence_id=95449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91144 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91144, cti_sequence_id=95450, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355406972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91145, cti_sequence_id=95451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91146, cti_sequence_id=95452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:37.088 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:37.232 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91147 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91147, cti_sequence_id=95453, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91148, cti_sequence_id=95454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91149, cti_sequence_id=95455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91150 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91150, cti_sequence_id=95456, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355446969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91151, cti_sequence_id=95457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91152, cti_sequence_id=95458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91153 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355466192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91153, cti_sequence_id=95459, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355466974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91154, cti_sequence_id=95460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91155, cti_sequence_id=95461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91156 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91156, cti_sequence_id=95462, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91157, cti_sequence_id=95463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91158, cti_sequence_id=95464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91159 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91159, cti_sequence_id=95465, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91160, cti_sequence_id=95466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91161, cti_sequence_id=95467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91162 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91162, cti_sequence_id=95468, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91163, cti_sequence_id=95469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91164, cti_sequence_id=95470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:37.232 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:37.381 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91165 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91165, cti_sequence_id=95471, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91166, cti_sequence_id=95472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91167, cti_sequence_id=95473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91168 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355566194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91168, cti_sequence_id=95474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91169, cti_sequence_id=95475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91170, cti_sequence_id=95476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91171 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91171, cti_sequence_id=95477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91172, cti_sequence_id=95478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91173, cti_sequence_id=95479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91174 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91174, cti_sequence_id=95480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91175, cti_sequence_id=95481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91176, cti_sequence_id=95482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91177 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91177, cti_sequence_id=95483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91178, cti_sequence_id=95484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91179, cti_sequence_id=95485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91180 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91180, cti_sequence_id=95486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91181, cti_sequence_id=95487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91182, cti_sequence_id=95488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:37.382 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:37.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91183 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91183, cti_sequence_id=95489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91184, cti_sequence_id=95490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:47:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91185, cti_sequence_id=95491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91186 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91186, cti_sequence_id=95492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91187, cti_sequence_id=95493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91188, cti_sequence_id=95494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91189 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91189, cti_sequence_id=95495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91190, cti_sequence_id=95496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91191, cti_sequence_id=95497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91192 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91192, cti_sequence_id=95498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91193, cti_sequence_id=95499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91194, cti_sequence_id=95500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91195 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91195, cti_sequence_id=95501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355746969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91196, cti_sequence_id=95502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91197, cti_sequence_id=95503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91198 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91198, cti_sequence_id=95504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91199, cti_sequence_id=95505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91200, cti_sequence_id=95506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:37.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:37.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91201 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91201, cti_sequence_id=95507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91202, cti_sequence_id=95508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91203, cti_sequence_id=95509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91204 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91204, cti_sequence_id=95510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91205, cti_sequence_id=95511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355816969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91206, cti_sequence_id=95512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91207 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91207, cti_sequence_id=95513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91208, cti_sequence_id=95514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91209, cti_sequence_id=95515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91210 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91210, cti_sequence_id=95516, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91211, cti_sequence_id=95517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91212, cti_sequence_id=95518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91213 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91213, cti_sequence_id=95519, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355866973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91214, cti_sequence_id=95520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91215, cti_sequence_id=95521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91216 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91216, cti_sequence_id=95522, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91217, cti_sequence_id=95523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91218, cti_sequence_id=95524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:37.675 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:37.820 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91219 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91219, cti_sequence_id=95525, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91220, cti_sequence_id=95526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91221, cti_sequence_id=95527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91222 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91222, cti_sequence_id=95528, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91223, cti_sequence_id=95529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91224, cti_sequence_id=95530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91225 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91225, cti_sequence_id=95531, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91226, cti_sequence_id=95532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91227, cti_sequence_id=95533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91228 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91228, cti_sequence_id=95534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91229, cti_sequence_id=95535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:52:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91230, cti_sequence_id=95536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91231 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91231, cti_sequence_id=95537, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91232, cti_sequence_id=95538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575355996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91233, cti_sequence_id=95539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91234 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91234, cti_sequence_id=95540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91235, cti_sequence_id=95541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91236, cti_sequence_id=95542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:37.821 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:37.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91237 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91237, cti_sequence_id=95543, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91238, cti_sequence_id=95544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91239, cti_sequence_id=95545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91240 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91240, cti_sequence_id=95546, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91241, cti_sequence_id=95547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356056974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91242, cti_sequence_id=95548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91243 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91243, cti_sequence_id=95549, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356066969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91244, cti_sequence_id=95550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91245, cti_sequence_id=95551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91246 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91246, cti_sequence_id=95552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91247, cti_sequence_id=95553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356096969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91248, cti_sequence_id=95554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91249 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91249, cti_sequence_id=95555, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91250, cti_sequence_id=95556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91251, cti_sequence_id=95557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91252 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91252, cti_sequence_id=95558, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91253, cti_sequence_id=95559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91254, cti_sequence_id=95560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:37.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:38.119 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91255 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91255, cti_sequence_id=95561, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91256, cti_sequence_id=95562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91257, cti_sequence_id=95563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91258 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91258, cti_sequence_id=95564, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91259, cti_sequence_id=95565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91260, cti_sequence_id=95566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91261 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91261, cti_sequence_id=95567, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91262, cti_sequence_id=95568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91263, cti_sequence_id=95569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91264 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91264, cti_sequence_id=95570, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356206975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91265, cti_sequence_id=95571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91266, cti_sequence_id=95572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91267 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91267, cti_sequence_id=95573, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91268, cti_sequence_id=95574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91269, cti_sequence_id=95575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91270 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91270, cti_sequence_id=95576, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356246974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91271, cti_sequence_id=95577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91272, cti_sequence_id=95578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:38.120 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:38.267 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91273 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91273, cti_sequence_id=95579, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91274, cti_sequence_id=95580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91275, cti_sequence_id=95581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91276 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91276, cti_sequence_id=95582, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91277, cti_sequence_id=95583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91278, cti_sequence_id=95584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91279 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91279, cti_sequence_id=95585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91280, cti_sequence_id=95586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91281, cti_sequence_id=95587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91282 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91282, cti_sequence_id=95588, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91283, cti_sequence_id=95589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91284, cti_sequence_id=95590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91285 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91285, cti_sequence_id=95591, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91286, cti_sequence_id=95592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91287, cti_sequence_id=95593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91288 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91288, cti_sequence_id=95594, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91289, cti_sequence_id=95595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91290, cti_sequence_id=95596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:38.267 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:38.411 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91291 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91291, cti_sequence_id=95597, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91292, cti_sequence_id=95598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 02 2019 23:59:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356396972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91293, cti_sequence_id=95599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:01.061 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356401061][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575356400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95600, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168740: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 00:00:01.062 -0700: %CCBU_EVENT_POOL-1-worker-117-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 00:00:01.061,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575356400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95600, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000168741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91294 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91294, cti_sequence_id=95601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91295, cti_sequence_id=95602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91296, cti_sequence_id=95603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91297 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91297, cti_sequence_id=95604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91298, cti_sequence_id=95605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91299, cti_sequence_id=95606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91300 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91300, cti_sequence_id=95607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91301, cti_sequence_id=95608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91302, cti_sequence_id=95609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91303 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91303, cti_sequence_id=95610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91304, cti_sequence_id=95611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91305, cti_sequence_id=95612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91306 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91306, cti_sequence_id=95613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91307, cti_sequence_id=95614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91308, cti_sequence_id=95615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:38.412 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:38.558 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91309 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91309, cti_sequence_id=95616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91310, cti_sequence_id=95617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91311, cti_sequence_id=95618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91312 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91312, cti_sequence_id=95619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91313, cti_sequence_id=95620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91314, cti_sequence_id=95621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91315 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91315, cti_sequence_id=95622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:26.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356546999][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91316, cti_sequence_id=95623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91317, cti_sequence_id=95624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91318 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91318, cti_sequence_id=95625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91319, cti_sequence_id=95626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91320, cti_sequence_id=95627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91321 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91321, cti_sequence_id=95628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91322, cti_sequence_id=95629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91323, cti_sequence_id=95630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91324 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91324, cti_sequence_id=95631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91325, cti_sequence_id=95632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91326, cti_sequence_id=95633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:38.560 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:38.705 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91327 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91327, cti_sequence_id=95634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91328, cti_sequence_id=95635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91329, cti_sequence_id=95636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91330 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91330, cti_sequence_id=95637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91331, cti_sequence_id=95638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91332, cti_sequence_id=95639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91333 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91333, cti_sequence_id=95640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91334, cti_sequence_id=95641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91335, cti_sequence_id=95642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91336 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91336, cti_sequence_id=95643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91337, cti_sequence_id=95644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91338, cti_sequence_id=95645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91339 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91339, cti_sequence_id=95646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91340, cti_sequence_id=95647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91341, cti_sequence_id=95648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91342 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91342, cti_sequence_id=95649, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91343, cti_sequence_id=95650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91344, cti_sequence_id=95651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:38.705 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:38.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91345 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91345, cti_sequence_id=95652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91346, cti_sequence_id=95653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:05:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91347, cti_sequence_id=95654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91348 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91348, cti_sequence_id=95655, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91349, cti_sequence_id=95656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356776972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91350, cti_sequence_id=95657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91351 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91351, cti_sequence_id=95658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91352, cti_sequence_id=95659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91353, cti_sequence_id=95660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91354 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91354, cti_sequence_id=95661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91355, cti_sequence_id=95662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:06:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356816972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91356, cti_sequence_id=95663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91357 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91357, cti_sequence_id=95664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91358, cti_sequence_id=95665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91359, cti_sequence_id=95666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91360 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91360, cti_sequence_id=95667, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91361, cti_sequence_id=95668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91362, cti_sequence_id=95669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:38.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:39.005 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91363 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91363, cti_sequence_id=95670, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91364, cti_sequence_id=95671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91365, cti_sequence_id=95672, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91366 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91366, cti_sequence_id=95673, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91367, cti_sequence_id=95674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91368, cti_sequence_id=95675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91369 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356906197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91369, cti_sequence_id=95676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356906974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91370, cti_sequence_id=95677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91371, cti_sequence_id=95678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91372 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91372, cti_sequence_id=95679, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91373, cti_sequence_id=95680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91374, cti_sequence_id=95681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91375 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91375, cti_sequence_id=95682, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91376, cti_sequence_id=95683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91377, cti_sequence_id=95684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91378 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91378, cti_sequence_id=95685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91379, cti_sequence_id=95686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91380, cti_sequence_id=95687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:39.005 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:39.148 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91381 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356986192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91381, cti_sequence_id=95688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91382, cti_sequence_id=95689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575356996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91383, cti_sequence_id=95690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91384 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91384, cti_sequence_id=95691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91385, cti_sequence_id=95692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91386, cti_sequence_id=95693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91387 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357026192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91387, cti_sequence_id=95694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91388, cti_sequence_id=95695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91389, cti_sequence_id=95696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91390 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91390, cti_sequence_id=95697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91391, cti_sequence_id=95698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91392, cti_sequence_id=95699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91393 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91393, cti_sequence_id=95700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91394, cti_sequence_id=95701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91395, cti_sequence_id=95702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91396 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91396, cti_sequence_id=95703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91397, cti_sequence_id=95704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91398, cti_sequence_id=95705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:39.148 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:39.295 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91399 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91399, cti_sequence_id=95706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91400, cti_sequence_id=95707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91401, cti_sequence_id=95708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91402 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91402, cti_sequence_id=95709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91403, cti_sequence_id=95710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91404, cti_sequence_id=95711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91405 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91405, cti_sequence_id=95712, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357146976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91406, cti_sequence_id=95713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91407, cti_sequence_id=95714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91408 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91408, cti_sequence_id=95715, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91409, cti_sequence_id=95716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:12:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91410, cti_sequence_id=95717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91411 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91411, cti_sequence_id=95718, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91412, cti_sequence_id=95719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91413, cti_sequence_id=95720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91414 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91414, cti_sequence_id=95721, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91415, cti_sequence_id=95722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91416, cti_sequence_id=95723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:39.295 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:39.444 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91417 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91417, cti_sequence_id=95724, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91418, cti_sequence_id=95725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:13:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91419, cti_sequence_id=95726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91420 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91420, cti_sequence_id=95727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91421, cti_sequence_id=95728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357256969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91422, cti_sequence_id=95729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91423 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91423, cti_sequence_id=95730, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91424, cti_sequence_id=95731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91425, cti_sequence_id=95732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91426 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91426, cti_sequence_id=95733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91427, cti_sequence_id=95734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:14:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357296972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91428, cti_sequence_id=95735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91429 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91429, cti_sequence_id=95736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91430, cti_sequence_id=95737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91431, cti_sequence_id=95738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91432 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91432, cti_sequence_id=95739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91433, cti_sequence_id=95740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357336971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91434, cti_sequence_id=95741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:39.444 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:39.590 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91435 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91435, cti_sequence_id=95742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91436, cti_sequence_id=95743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:15:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91437, cti_sequence_id=95744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91438 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91438, cti_sequence_id=95745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91439, cti_sequence_id=95746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91440, cti_sequence_id=95747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91441 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91441, cti_sequence_id=95748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91442, cti_sequence_id=95749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91443, cti_sequence_id=95750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91444 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91444, cti_sequence_id=95751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91445, cti_sequence_id=95752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91446, cti_sequence_id=95753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91447 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91447, cti_sequence_id=95754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357426969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91448, cti_sequence_id=95755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91449, cti_sequence_id=95756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91450 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91450, cti_sequence_id=95757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357446969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91451, cti_sequence_id=95758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91452, cti_sequence_id=95759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:39.590 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:39.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91453 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91453, cti_sequence_id=95760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91454, cti_sequence_id=95761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91455, cti_sequence_id=95762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91456 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91456, cti_sequence_id=95763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91457, cti_sequence_id=95764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91458, cti_sequence_id=95765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91459 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91459, cti_sequence_id=95766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91460, cti_sequence_id=95767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91461, cti_sequence_id=95768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91462 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91462, cti_sequence_id=95769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91463, cti_sequence_id=95770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91464, cti_sequence_id=95771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91465 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91465, cti_sequence_id=95772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91466, cti_sequence_id=95773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91467, cti_sequence_id=95774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91468 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91468, cti_sequence_id=95775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91469, cti_sequence_id=95776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91470, cti_sequence_id=95777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:39.736 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000168996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:39.886 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000168997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91471 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000168998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91471, cti_sequence_id=95778, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000168999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91472, cti_sequence_id=95779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91473, cti_sequence_id=95780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91474 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91474, cti_sequence_id=95781, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91475, cti_sequence_id=95782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91476, cti_sequence_id=95783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91477 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91477, cti_sequence_id=95784, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91478, cti_sequence_id=95785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91479, cti_sequence_id=95786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91480 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357646192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91480, cti_sequence_id=95787, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91481, cti_sequence_id=95788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:20:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357656974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91482, cti_sequence_id=95789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91483 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91483, cti_sequence_id=95790, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91484, cti_sequence_id=95791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91485, cti_sequence_id=95792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91486 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91486, cti_sequence_id=95793, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91487, cti_sequence_id=95794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91488, cti_sequence_id=95795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:39.886 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:40.033 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91489 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91489, cti_sequence_id=95796, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91490, cti_sequence_id=95797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:21:56.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357716976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91491, cti_sequence_id=95798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91492 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91492, cti_sequence_id=95799, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91493, cti_sequence_id=95800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91494, cti_sequence_id=95801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91495 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91495, cti_sequence_id=95802, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91496, cti_sequence_id=95803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91497, cti_sequence_id=95804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91498 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91498, cti_sequence_id=95805, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357766972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91499, cti_sequence_id=95806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91500, cti_sequence_id=95807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91501 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91501, cti_sequence_id=95808, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91502, cti_sequence_id=95809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91503, cti_sequence_id=95810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91504 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91504, cti_sequence_id=95811, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91505, cti_sequence_id=95812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91506, cti_sequence_id=95813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:40.033 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:40.180 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91507 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91507, cti_sequence_id=95814, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91508, cti_sequence_id=95815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:23:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91509, cti_sequence_id=95816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91510 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91510, cti_sequence_id=95817, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91511, cti_sequence_id=95818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91512, cti_sequence_id=95819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91513 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91513, cti_sequence_id=95820, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91514, cti_sequence_id=95821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357876969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91515, cti_sequence_id=95822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91516 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91516, cti_sequence_id=95823, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91517, cti_sequence_id=95824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91518, cti_sequence_id=95825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91519 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91519, cti_sequence_id=95826, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91520, cti_sequence_id=95827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91521, cti_sequence_id=95828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91522 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91522, cti_sequence_id=95829, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91523, cti_sequence_id=95830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91524, cti_sequence_id=95831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:40.180 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:40.327 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91525 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357946193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91525, cti_sequence_id=95832, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91526, cti_sequence_id=95833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91527, cti_sequence_id=95834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91528 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91528, cti_sequence_id=95835, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91529, cti_sequence_id=95836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91530, cti_sequence_id=95837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91531 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91531, cti_sequence_id=95838, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91532, cti_sequence_id=95839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575357996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91533, cti_sequence_id=95840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91534 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91534, cti_sequence_id=95841, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91535, cti_sequence_id=95842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91536, cti_sequence_id=95843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91537 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:06.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358026198][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91537, cti_sequence_id=95844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91538, cti_sequence_id=95845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91539, cti_sequence_id=95846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91540 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91540, cti_sequence_id=95847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91541, cti_sequence_id=95848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358056971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91542, cti_sequence_id=95849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:40.327 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:40.470 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91543 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91543, cti_sequence_id=95850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91544, cti_sequence_id=95851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91545, cti_sequence_id=95852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91546 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91546, cti_sequence_id=95853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91547, cti_sequence_id=95854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91548, cti_sequence_id=95855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91549 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91549, cti_sequence_id=95856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358106969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91550, cti_sequence_id=95857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91551, cti_sequence_id=95858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91552 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91552, cti_sequence_id=95859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91553, cti_sequence_id=95860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91554, cti_sequence_id=95861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91555 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91555, cti_sequence_id=95862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358146969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91556, cti_sequence_id=95863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91557, cti_sequence_id=95864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91558 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91558, cti_sequence_id=95865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91559, cti_sequence_id=95866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91560, cti_sequence_id=95867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:40.470 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:40.616 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91561 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91561, cti_sequence_id=95868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91562, cti_sequence_id=95869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91563, cti_sequence_id=95870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:01.373 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358201373][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575358200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95871, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169132: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 00:30:01.374 -0700: %CCBU_EVENT_POOL-1-worker-113-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 00:30:01.373,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575358200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=95871, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000169133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91564 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91564, cti_sequence_id=95872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91565, cti_sequence_id=95873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91566, cti_sequence_id=95874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91567 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91567, cti_sequence_id=95875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91568, cti_sequence_id=95876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91569, cti_sequence_id=95877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91570 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91570, cti_sequence_id=95878, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91571, cti_sequence_id=95879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91572, cti_sequence_id=95880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91573 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91573, cti_sequence_id=95881, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:06.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358266977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91574, cti_sequence_id=95882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91575, cti_sequence_id=95883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91576 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91576, cti_sequence_id=95884, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91577, cti_sequence_id=95885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91578, cti_sequence_id=95886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:40.617 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:40.766 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91579 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91579, cti_sequence_id=95887, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91580, cti_sequence_id=95888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91581, cti_sequence_id=95889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91582 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91582, cti_sequence_id=95890, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91583, cti_sequence_id=95891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358336969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91584, cti_sequence_id=95892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91585 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91585, cti_sequence_id=95893, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91586, cti_sequence_id=95894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91587, cti_sequence_id=95895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91588 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91588, cti_sequence_id=95896, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91589, cti_sequence_id=95897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91590, cti_sequence_id=95898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91591 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91591, cti_sequence_id=95899, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91592, cti_sequence_id=95900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91593, cti_sequence_id=95901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91594 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91594, cti_sequence_id=95902, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91595, cti_sequence_id=95903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91596, cti_sequence_id=95904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:40.767 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:40.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91597 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91597, cti_sequence_id=95905, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91598, cti_sequence_id=95906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91599, cti_sequence_id=95907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91600 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91600, cti_sequence_id=95908, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91601, cti_sequence_id=95909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91602, cti_sequence_id=95910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91603 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91603, cti_sequence_id=95911, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91604, cti_sequence_id=95912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91605, cti_sequence_id=95913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91606 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91606, cti_sequence_id=95914, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91607, cti_sequence_id=95915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91608, cti_sequence_id=95916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91609 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91609, cti_sequence_id=95917, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91610, cti_sequence_id=95918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91611, cti_sequence_id=95919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91612 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91612, cti_sequence_id=95920, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91613, cti_sequence_id=95921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91614, cti_sequence_id=95922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:40.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:41.066 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91615 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91615, cti_sequence_id=95923, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91616, cti_sequence_id=95924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91617, cti_sequence_id=95925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91618 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91618, cti_sequence_id=95926, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91619, cti_sequence_id=95927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91620, cti_sequence_id=95928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91621 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91621, cti_sequence_id=95929, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91622, cti_sequence_id=95930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91623, cti_sequence_id=95931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91624 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91624, cti_sequence_id=95932, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91625, cti_sequence_id=95933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:36:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91626, cti_sequence_id=95934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91627 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91627, cti_sequence_id=95935, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91628, cti_sequence_id=95936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91629, cti_sequence_id=95937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91630 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91630, cti_sequence_id=95938, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91631, cti_sequence_id=95939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91632, cti_sequence_id=95940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:41.067 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:41.216 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91633 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91633, cti_sequence_id=95941, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91634, cti_sequence_id=95942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91635, cti_sequence_id=95943, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91636 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91636, cti_sequence_id=95944, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91637, cti_sequence_id=95945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91638, cti_sequence_id=95946, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91639 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91639, cti_sequence_id=95947, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358706971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91640, cti_sequence_id=95948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91641, cti_sequence_id=95949, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91642 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91642, cti_sequence_id=95950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91643, cti_sequence_id=95951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91644, cti_sequence_id=95952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91645 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358746192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91645, cti_sequence_id=95953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91646, cti_sequence_id=95954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91647, cti_sequence_id=95955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91648 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:26.197 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358766197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91648, cti_sequence_id=95956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358766971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91649, cti_sequence_id=95957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91650, cti_sequence_id=95958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:41.217 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:41.364 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91651 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91651, cti_sequence_id=95959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358786974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91652, cti_sequence_id=95960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91653, cti_sequence_id=95961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91654 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91654, cti_sequence_id=95962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91655, cti_sequence_id=95963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91656, cti_sequence_id=95964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91657 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91657, cti_sequence_id=95965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91658, cti_sequence_id=95966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91659, cti_sequence_id=95967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91660 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91660, cti_sequence_id=95968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91661, cti_sequence_id=95969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:40:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91662, cti_sequence_id=95970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91663 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91663, cti_sequence_id=95971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91664, cti_sequence_id=95972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358876972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91665, cti_sequence_id=95973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91666 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91666, cti_sequence_id=95974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358886969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91667, cti_sequence_id=95975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91668, cti_sequence_id=95976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:41.364 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:41.512 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91669 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91669, cti_sequence_id=95977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91670, cti_sequence_id=95978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91671, cti_sequence_id=95979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91672 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91672, cti_sequence_id=95980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91673, cti_sequence_id=95981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91674, cti_sequence_id=95982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91675 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91675, cti_sequence_id=95983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91676, cti_sequence_id=95984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91677, cti_sequence_id=95985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91678 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91678, cti_sequence_id=95986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91679, cti_sequence_id=95987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91680, cti_sequence_id=95988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91681 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91681, cti_sequence_id=95989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358986971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91682, cti_sequence_id=95990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575358996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91683, cti_sequence_id=95991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91684 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91684, cti_sequence_id=95992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91685, cti_sequence_id=95993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91686, cti_sequence_id=95994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:41.513 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:41.657 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91687 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91687, cti_sequence_id=95995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91688, cti_sequence_id=95996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359036969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91689, cti_sequence_id=95997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91690 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:06.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359046194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91690, cti_sequence_id=95998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91691, cti_sequence_id=95999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91692, cti_sequence_id=96000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91693 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91693, cti_sequence_id=96001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91694, cti_sequence_id=96002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91695, cti_sequence_id=96003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91696 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91696, cti_sequence_id=96004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91697, cti_sequence_id=96005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:44:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359096971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91698, cti_sequence_id=96006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91699 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91699, cti_sequence_id=96007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91700, cti_sequence_id=96008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91701, cti_sequence_id=96009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91702 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91702, cti_sequence_id=96010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359126972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91703, cti_sequence_id=96011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91704, cti_sequence_id=96012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:41.658 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:41.805 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91705 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91705, cti_sequence_id=96013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91706, cti_sequence_id=96014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91707, cti_sequence_id=96015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91708 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91708, cti_sequence_id=96016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91709, cti_sequence_id=96017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91710, cti_sequence_id=96018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91711 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91711, cti_sequence_id=96019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91712, cti_sequence_id=96020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:36.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359196973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91713, cti_sequence_id=96021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91714 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91714, cti_sequence_id=96022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359206969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91715, cti_sequence_id=96023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:46:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91716, cti_sequence_id=96024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91717 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91717, cti_sequence_id=96025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91718, cti_sequence_id=96026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91719, cti_sequence_id=96027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91720 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91720, cti_sequence_id=96028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91721, cti_sequence_id=96029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91722, cti_sequence_id=96030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:41.805 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:41.956 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91723 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91723, cti_sequence_id=96031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91724, cti_sequence_id=96032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:47:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91725, cti_sequence_id=96033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91726 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91726, cti_sequence_id=96034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91727, cti_sequence_id=96035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91728, cti_sequence_id=96036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91729 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91729, cti_sequence_id=96037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91730, cti_sequence_id=96038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91731, cti_sequence_id=96039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91732 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91732, cti_sequence_id=96040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359326969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91733, cti_sequence_id=96041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91734, cti_sequence_id=96042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91735 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91735, cti_sequence_id=96043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91736, cti_sequence_id=96044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359356969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91737, cti_sequence_id=96045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91738 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91738, cti_sequence_id=96046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91739, cti_sequence_id=96047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359376969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91740, cti_sequence_id=96048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:41.956 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:42.103 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91741 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91741, cti_sequence_id=96049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91742, cti_sequence_id=96050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91743, cti_sequence_id=96051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91744 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91744, cti_sequence_id=96052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91745, cti_sequence_id=96053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91746, cti_sequence_id=96054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91747 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91747, cti_sequence_id=96055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91748, cti_sequence_id=96056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91749, cti_sequence_id=96057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91750 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91750, cti_sequence_id=96058, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91751, cti_sequence_id=96059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91752, cti_sequence_id=96060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91753 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91753, cti_sequence_id=96061, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91754, cti_sequence_id=96062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91755, cti_sequence_id=96063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91756 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91756, cti_sequence_id=96064, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91757, cti_sequence_id=96065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91758, cti_sequence_id=96066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:42.104 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:42.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91759 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91759, cti_sequence_id=96067, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91760, cti_sequence_id=96068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:51:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359516972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91761, cti_sequence_id=96069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91762 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91762, cti_sequence_id=96070, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91763, cti_sequence_id=96071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91764, cti_sequence_id=96072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91765 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91765, cti_sequence_id=96073, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91766, cti_sequence_id=96074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91767, cti_sequence_id=96075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91768 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91768, cti_sequence_id=96076, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91769, cti_sequence_id=96077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91770, cti_sequence_id=96078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91771 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91771, cti_sequence_id=96079, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91772, cti_sequence_id=96080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91773, cti_sequence_id=96081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91774 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91774, cti_sequence_id=96082, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359606969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91775, cti_sequence_id=96083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91776, cti_sequence_id=96084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:42.254 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:42.399 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91777 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91777, cti_sequence_id=96085, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91778, cti_sequence_id=96086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91779, cti_sequence_id=96087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91780 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91780, cti_sequence_id=96088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91781, cti_sequence_id=96089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359656971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91782, cti_sequence_id=96090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91783 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91783, cti_sequence_id=96091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91784, cti_sequence_id=96092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91785, cti_sequence_id=96093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91786 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91786, cti_sequence_id=96094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91787, cti_sequence_id=96095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91788, cti_sequence_id=96096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91789 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91789, cti_sequence_id=96097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91790, cti_sequence_id=96098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91791, cti_sequence_id=96099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91792 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91792, cti_sequence_id=96100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91793, cti_sequence_id=96101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91794, cti_sequence_id=96102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:42.399 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:42.548 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91795 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91795, cti_sequence_id=96103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91796, cti_sequence_id=96104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91797, cti_sequence_id=96105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91798 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91798, cti_sequence_id=96106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91799, cti_sequence_id=96107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91800, cti_sequence_id=96108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91801 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91801, cti_sequence_id=96109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91802, cti_sequence_id=96110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91803, cti_sequence_id=96111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91804 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91804, cti_sequence_id=96112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91805, cti_sequence_id=96113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91806, cti_sequence_id=96114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91807 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91807, cti_sequence_id=96115, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91808, cti_sequence_id=96116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91809, cti_sequence_id=96117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91810 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91810, cti_sequence_id=96118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91811, cti_sequence_id=96119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91812, cti_sequence_id=96120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:42.548 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:42.691 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91813 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91813, cti_sequence_id=96121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91814, cti_sequence_id=96122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:57:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359876973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91815, cti_sequence_id=96123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91816 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91816, cti_sequence_id=96124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91817, cti_sequence_id=96125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91818, cti_sequence_id=96126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91819 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91819, cti_sequence_id=96127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91820, cti_sequence_id=96128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91821, cti_sequence_id=96129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91822 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91822, cti_sequence_id=96130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91823, cti_sequence_id=96131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:58:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91824, cti_sequence_id=96132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91825 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91825, cti_sequence_id=96133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91826, cti_sequence_id=96134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91827, cti_sequence_id=96135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91828 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91828, cti_sequence_id=96136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91829, cti_sequence_id=96137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91830, cti_sequence_id=96138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:42.700 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:42.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91831 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91831, cti_sequence_id=96139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91832, cti_sequence_id=96140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 00:59:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575359996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91833, cti_sequence_id=96141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:01.294 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360001294][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575360000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96142, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169524: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 01:00:01.294 -0700: %CCBU_EVENT_POOL-1-worker-118-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 01:00:01.294,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575360000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96142, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000169525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91834 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91834, cti_sequence_id=96143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91835, cti_sequence_id=96144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91836, cti_sequence_id=96145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91837 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91837, cti_sequence_id=96146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91838, cti_sequence_id=96147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91839, cti_sequence_id=96148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91840 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91840, cti_sequence_id=96149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91841, cti_sequence_id=96150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91842, cti_sequence_id=96151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91843 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91843, cti_sequence_id=96152, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91844, cti_sequence_id=96153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91845, cti_sequence_id=96154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91846 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91846, cti_sequence_id=96155, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91847, cti_sequence_id=96156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91848, cti_sequence_id=96157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:42.854 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:43.011 -0700: %CCBU_pool-4-thread-1-6-Rebuild connection:  Closed old CCM Connector instance 
0000169547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:43.011 -0700: %CCBU_pool-4-thread-1-6-Rebuild connection:  Initialized a new CCM Connector instance 
0000169548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:43.013 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91849 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91849, cti_sequence_id=96158, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91850, cti_sequence_id=96159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91851, cti_sequence_id=96160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91852 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91852, cti_sequence_id=96161, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91853, cti_sequence_id=96162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91854, cti_sequence_id=96163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91855 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91855, cti_sequence_id=96164, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91856, cti_sequence_id=96165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91857, cti_sequence_id=96166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91858 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91858, cti_sequence_id=96167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91859, cti_sequence_id=96168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91860, cti_sequence_id=96169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91861 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91861, cti_sequence_id=96170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91862, cti_sequence_id=96171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91863, cti_sequence_id=96172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91864, cti_sequence_id=96173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91865, cti_sequence_id=96174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91866, cti_sequence_id=96175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:43.013 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:43.155 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91867 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360226192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91867, cti_sequence_id=96176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91868, cti_sequence_id=96177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91869, cti_sequence_id=96178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91870 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91870, cti_sequence_id=96179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91871, cti_sequence_id=96180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91872, cti_sequence_id=96181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91873 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91873, cti_sequence_id=96182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91874, cti_sequence_id=96183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91875, cti_sequence_id=96184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91876, cti_sequence_id=96185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91877, cti_sequence_id=96186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:04:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91878, cti_sequence_id=96187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91879 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91879, cti_sequence_id=96188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91880, cti_sequence_id=96189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360316969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91881, cti_sequence_id=96190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91882 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91882, cti_sequence_id=96191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91883, cti_sequence_id=96192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91884, cti_sequence_id=96193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:43.156 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:43.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91885 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91885, cti_sequence_id=96194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91886, cti_sequence_id=96195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91887, cti_sequence_id=96196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91888 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91888, cti_sequence_id=96197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91889, cti_sequence_id=96198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91890, cti_sequence_id=96199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91891, cti_sequence_id=96200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91892, cti_sequence_id=96201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91893, cti_sequence_id=96202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91894 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91894, cti_sequence_id=96203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91895, cti_sequence_id=96204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91896, cti_sequence_id=96205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91897, cti_sequence_id=96206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91898, cti_sequence_id=96207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91899, cti_sequence_id=96208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91900 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91900, cti_sequence_id=96209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360446972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91901, cti_sequence_id=96210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360456975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91902, cti_sequence_id=96211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:43.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:43.457 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91903 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360466190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91903, cti_sequence_id=96212, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91904, cti_sequence_id=96213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91905, cti_sequence_id=96214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91906, cti_sequence_id=96215, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91907, cti_sequence_id=96216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91908, cti_sequence_id=96217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91909 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360506192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91909, cti_sequence_id=96218, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91910, cti_sequence_id=96219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91911, cti_sequence_id=96220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91912, cti_sequence_id=96221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91913, cti_sequence_id=96222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:08:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360536975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91914, cti_sequence_id=96223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91915 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91915, cti_sequence_id=96224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91916, cti_sequence_id=96225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360556969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91917, cti_sequence_id=96226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91918 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91918, cti_sequence_id=96227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91919, cti_sequence_id=96228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91920, cti_sequence_id=96229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:43.457 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:43.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91921 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91921, cti_sequence_id=96230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91922, cti_sequence_id=96231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91923, cti_sequence_id=96232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91924 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91924, cti_sequence_id=96233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91925, cti_sequence_id=96234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91926, cti_sequence_id=96235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91927 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91927, cti_sequence_id=96236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91928, cti_sequence_id=96237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91929, cti_sequence_id=96238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91930 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91930, cti_sequence_id=96239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91931, cti_sequence_id=96240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91932, cti_sequence_id=96241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91933 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91933, cti_sequence_id=96242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91934, cti_sequence_id=96243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91935, cti_sequence_id=96244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91936, cti_sequence_id=96245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91937, cti_sequence_id=96246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91938, cti_sequence_id=96247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:43.602 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:43.749 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91939, cti_sequence_id=96248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91940, cti_sequence_id=96249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:11:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91941, cti_sequence_id=96250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91942 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91942, cti_sequence_id=96251, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91943, cti_sequence_id=96252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91944, cti_sequence_id=96253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91945 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360746192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91945, cti_sequence_id=96254, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91946, cti_sequence_id=96255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91947, cti_sequence_id=96256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91948 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91948, cti_sequence_id=96257, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360766969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91949, cti_sequence_id=96258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:12:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91950, cti_sequence_id=96259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91951 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91951, cti_sequence_id=96260, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91952, cti_sequence_id=96261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91953, cti_sequence_id=96262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91954 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91954, cti_sequence_id=96263, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91955, cti_sequence_id=96264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91956, cti_sequence_id=96265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:43.749 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:43.896 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91957 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91957, cti_sequence_id=96266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91958, cti_sequence_id=96267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91959, cti_sequence_id=96268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91960 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91960, cti_sequence_id=96269, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91961, cti_sequence_id=96270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91962, cti_sequence_id=96271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91963 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91963, cti_sequence_id=96272, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91964, cti_sequence_id=96273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360876973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91965, cti_sequence_id=96274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91966 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91966, cti_sequence_id=96275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91967, cti_sequence_id=96276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:14:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360896975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91968, cti_sequence_id=96277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91969 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91969, cti_sequence_id=96278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360906972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91970, cti_sequence_id=96279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91971, cti_sequence_id=96280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91972 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91972, cti_sequence_id=96281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91973, cti_sequence_id=96282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91974, cti_sequence_id=96283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:43.896 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:44.044 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91975 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91975, cti_sequence_id=96284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360946969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91976, cti_sequence_id=96285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91977, cti_sequence_id=96286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91978 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91978, cti_sequence_id=96287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91979, cti_sequence_id=96288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91980, cti_sequence_id=96289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91981 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91981, cti_sequence_id=96290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360986972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91982, cti_sequence_id=96291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575360996972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91983, cti_sequence_id=96292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91984 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91984, cti_sequence_id=96293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361006969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91985, cti_sequence_id=96294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91986, cti_sequence_id=96295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91987 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91987, cti_sequence_id=96296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91988, cti_sequence_id=96297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91989, cti_sequence_id=96298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:26.198 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91990 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:26.201 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361046201][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91990, cti_sequence_id=96299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:26.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361046975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91991, cti_sequence_id=96300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91992, cti_sequence_id=96301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:44.044 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:44.209 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91993 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91993, cti_sequence_id=96302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91994, cti_sequence_id=96303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91995, cti_sequence_id=96304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91996 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91996, cti_sequence_id=96305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91997, cti_sequence_id=96306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=91998, cti_sequence_id=96307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :91999 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361106193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=91999, cti_sequence_id=96308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:26.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361106984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92000, cti_sequence_id=96309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92001, cti_sequence_id=96310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92002 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92002, cti_sequence_id=96311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92003, cti_sequence_id=96312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92004, cti_sequence_id=96313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92005 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92005, cti_sequence_id=96314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92006, cti_sequence_id=96315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92007, cti_sequence_id=96316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92008 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92008, cti_sequence_id=96317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92009, cti_sequence_id=96318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92010, cti_sequence_id=96319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:44.209 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:44.355 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92011 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92011, cti_sequence_id=96320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92012, cti_sequence_id=96321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92013, cti_sequence_id=96322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92014 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92014, cti_sequence_id=96323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92015, cti_sequence_id=96324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92016, cti_sequence_id=96325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92017 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92017, cti_sequence_id=96326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361226972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92018, cti_sequence_id=96327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92019, cti_sequence_id=96328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92020 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92020, cti_sequence_id=96329, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92021, cti_sequence_id=96330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:20:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92022, cti_sequence_id=96331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92023 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92023, cti_sequence_id=96332, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92024, cti_sequence_id=96333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92025, cti_sequence_id=96334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92026 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92026, cti_sequence_id=96335, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92027, cti_sequence_id=96336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92028, cti_sequence_id=96337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:44.356 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:44.503 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92029 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361306194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92029, cti_sequence_id=96338, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92030, cti_sequence_id=96339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92031, cti_sequence_id=96340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92032 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92032, cti_sequence_id=96341, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92033, cti_sequence_id=96342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92034, cti_sequence_id=96343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92035 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92035, cti_sequence_id=96344, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92036, cti_sequence_id=96345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92037, cti_sequence_id=96346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92038 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92038, cti_sequence_id=96347, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92039, cti_sequence_id=96348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92040, cti_sequence_id=96349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92041 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92041, cti_sequence_id=96350, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92042, cti_sequence_id=96351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92043, cti_sequence_id=96352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92044 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92044, cti_sequence_id=96353, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92045, cti_sequence_id=96354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92046, cti_sequence_id=96355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:44.504 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:44.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92047 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92047, cti_sequence_id=96356, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92048, cti_sequence_id=96357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92049, cti_sequence_id=96358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92050 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92050, cti_sequence_id=96359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92051, cti_sequence_id=96360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92052, cti_sequence_id=96361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92053 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92053, cti_sequence_id=96362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92054, cti_sequence_id=96363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361476975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92055, cti_sequence_id=96364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92056 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92056, cti_sequence_id=96365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92057, cti_sequence_id=96366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92058, cti_sequence_id=96367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92059 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92059, cti_sequence_id=96368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92060, cti_sequence_id=96369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92061, cti_sequence_id=96370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92062 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92062, cti_sequence_id=96371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92063, cti_sequence_id=96372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92064, cti_sequence_id=96373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:44.650 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:44.811 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92065 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92065, cti_sequence_id=96374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92066, cti_sequence_id=96375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92067, cti_sequence_id=96376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92068 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92068, cti_sequence_id=96377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92069, cti_sequence_id=96378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92070, cti_sequence_id=96379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92071 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92071, cti_sequence_id=96380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92072, cti_sequence_id=96381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92073, cti_sequence_id=96382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:46.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92074 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92074, cti_sequence_id=96383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92075, cti_sequence_id=96384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:26:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361616973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92076, cti_sequence_id=96385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92077 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92077, cti_sequence_id=96386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92078, cti_sequence_id=96387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92079, cti_sequence_id=96388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92080 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92080, cti_sequence_id=96389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:26.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361646979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92081, cti_sequence_id=96390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92082, cti_sequence_id=96391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:44.811 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:44.955 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92083 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92083, cti_sequence_id=96392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92084, cti_sequence_id=96393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92085, cti_sequence_id=96394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92086 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92086, cti_sequence_id=96395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92087, cti_sequence_id=96396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92088, cti_sequence_id=96397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92089 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92089, cti_sequence_id=96398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92090, cti_sequence_id=96399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92091, cti_sequence_id=96400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92092 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92092, cti_sequence_id=96401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92093, cti_sequence_id=96402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92094, cti_sequence_id=96403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92095 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92095, cti_sequence_id=96404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92096, cti_sequence_id=96405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92097, cti_sequence_id=96406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92098 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92098, cti_sequence_id=96407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92099, cti_sequence_id=96408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92100, cti_sequence_id=96409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:44.955 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:45.100 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92101 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92101, cti_sequence_id=96410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92102, cti_sequence_id=96411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92103, cti_sequence_id=96412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:01.411 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361801411][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575361800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96413, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169918: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 01:30:01.412 -0700: %CCBU_EVENT_POOL-1-worker-115-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 01:30:01.411,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575361800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96413, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000169919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92104 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92104, cti_sequence_id=96414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92105, cti_sequence_id=96415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92106, cti_sequence_id=96416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92107 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92107, cti_sequence_id=96417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92108, cti_sequence_id=96418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92109, cti_sequence_id=96419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92110 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92110, cti_sequence_id=96420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92111, cti_sequence_id=96421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92112, cti_sequence_id=96422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92113 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92113, cti_sequence_id=96423, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92114, cti_sequence_id=96424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92115, cti_sequence_id=96425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92116 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92116, cti_sequence_id=96426, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92117, cti_sequence_id=96427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92118, cti_sequence_id=96428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:45.100 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:45.243 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92119 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92119, cti_sequence_id=96429, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92120, cti_sequence_id=96430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92121, cti_sequence_id=96431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92122, cti_sequence_id=96432, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92123, cti_sequence_id=96433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361936972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92124, cti_sequence_id=96434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92125, cti_sequence_id=96435, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92126, cti_sequence_id=96436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:36.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361956983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92127, cti_sequence_id=96437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92128, cti_sequence_id=96438, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92129, cti_sequence_id=96439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92130, cti_sequence_id=96440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92131, cti_sequence_id=96441, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92132, cti_sequence_id=96442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575361996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92133, cti_sequence_id=96443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92134, cti_sequence_id=96444, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92135, cti_sequence_id=96445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92136, cti_sequence_id=96446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:45.243 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:45.386 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92137, cti_sequence_id=96447, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92138, cti_sequence_id=96448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92139, cti_sequence_id=96449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362046193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92140, cti_sequence_id=96450, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362046971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92141, cti_sequence_id=96451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92142, cti_sequence_id=96452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92143, cti_sequence_id=96453, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92144, cti_sequence_id=96454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92145, cti_sequence_id=96455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92146, cti_sequence_id=96456, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92147, cti_sequence_id=96457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92148, cti_sequence_id=96458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92149, cti_sequence_id=96459, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92150, cti_sequence_id=96460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92151, cti_sequence_id=96461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92152, cti_sequence_id=96462, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92153, cti_sequence_id=96463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92154, cti_sequence_id=96464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:45.386 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000169992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:45.536 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000169993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92155, cti_sequence_id=96465, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92156, cti_sequence_id=96466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92157, cti_sequence_id=96467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000169998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92158, cti_sequence_id=96468, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000169999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92159, cti_sequence_id=96469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92160, cti_sequence_id=96470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92161, cti_sequence_id=96471, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92162, cti_sequence_id=96472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92163, cti_sequence_id=96473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92164, cti_sequence_id=96474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92165, cti_sequence_id=96475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92166, cti_sequence_id=96476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:06.203 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362226202][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92167, cti_sequence_id=96477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92168, cti_sequence_id=96478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92169, cti_sequence_id=96479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92170, cti_sequence_id=96480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:26.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362246969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92171, cti_sequence_id=96481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362256971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92172, cti_sequence_id=96482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:45.536 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:45.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92173, cti_sequence_id=96483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362266969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92174, cti_sequence_id=96484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:37:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362276976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92175, cti_sequence_id=96485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92176, cti_sequence_id=96486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92177, cti_sequence_id=96487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92178, cti_sequence_id=96488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92179, cti_sequence_id=96489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92180, cti_sequence_id=96490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92181, cti_sequence_id=96491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92182, cti_sequence_id=96492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92183, cti_sequence_id=96493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:38:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92184, cti_sequence_id=96494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92185, cti_sequence_id=96495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92186, cti_sequence_id=96496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92187, cti_sequence_id=96497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92188, cti_sequence_id=96498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92189, cti_sequence_id=96499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:36.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362376978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92190, cti_sequence_id=96500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:45.689 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:45.833 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92191, cti_sequence_id=96501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92192, cti_sequence_id=96502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92193, cti_sequence_id=96503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92194, cti_sequence_id=96504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92195, cti_sequence_id=96505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92196, cti_sequence_id=96506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92197, cti_sequence_id=96507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92198, cti_sequence_id=96508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92199, cti_sequence_id=96509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92200, cti_sequence_id=96510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362446974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92201, cti_sequence_id=96511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362456969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92202, cti_sequence_id=96512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92203, cti_sequence_id=96513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92204, cti_sequence_id=96514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92205, cti_sequence_id=96515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92206, cti_sequence_id=96516, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92207, cti_sequence_id=96517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:36.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362496981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92208, cti_sequence_id=96518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:45.833 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:45.976 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362506192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92209, cti_sequence_id=96519, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92210, cti_sequence_id=96520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92211, cti_sequence_id=96521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92212, cti_sequence_id=96522, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92213, cti_sequence_id=96523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92214, cti_sequence_id=96524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92215, cti_sequence_id=96525, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92216, cti_sequence_id=96526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92217, cti_sequence_id=96527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92218, cti_sequence_id=96528, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92219, cti_sequence_id=96529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:42:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92220, cti_sequence_id=96530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92221, cti_sequence_id=96531, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92222, cti_sequence_id=96532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92223, cti_sequence_id=96533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92224, cti_sequence_id=96534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92225, cti_sequence_id=96535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362616971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92226, cti_sequence_id=96536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:45.977 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:46.126 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92227, cti_sequence_id=96537, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362626969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92228, cti_sequence_id=96538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92229, cti_sequence_id=96539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92230, cti_sequence_id=96540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92231, cti_sequence_id=96541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92232, cti_sequence_id=96542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362666193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92233, cti_sequence_id=96543, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92234, cti_sequence_id=96544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92235, cti_sequence_id=96545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92236, cti_sequence_id=96546, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92237, cti_sequence_id=96547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92238, cti_sequence_id=96548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92239, cti_sequence_id=96549, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92240, cti_sequence_id=96550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92241, cti_sequence_id=96551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92242, cti_sequence_id=96552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362726973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92243, cti_sequence_id=96553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92244, cti_sequence_id=96554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:46.127 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362746192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92245, cti_sequence_id=96555, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:46.280 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362746972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92246, cti_sequence_id=96556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:45:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362756972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92247, cti_sequence_id=96557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92248, cti_sequence_id=96558, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92249, cti_sequence_id=96559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362776971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92250, cti_sequence_id=96560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92251, cti_sequence_id=96561, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92252, cti_sequence_id=96562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92253, cti_sequence_id=96563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92254, cti_sequence_id=96564, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92255, cti_sequence_id=96565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92256, cti_sequence_id=96566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92257, cti_sequence_id=96567, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92258, cti_sequence_id=96568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92259, cti_sequence_id=96569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92260, cti_sequence_id=96570, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362846973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92261, cti_sequence_id=96571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92262, cti_sequence_id=96572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92263, cti_sequence_id=96573, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:46.281 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:46.425 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92264, cti_sequence_id=96574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92265, cti_sequence_id=96575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92266, cti_sequence_id=96576, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362886972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92267, cti_sequence_id=96577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92268, cti_sequence_id=96578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92269, cti_sequence_id=96579, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92270, cti_sequence_id=96580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92271, cti_sequence_id=96581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92272, cti_sequence_id=96582, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362926971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92273, cti_sequence_id=96583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92274, cti_sequence_id=96584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92275, cti_sequence_id=96585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92276, cti_sequence_id=96586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92277, cti_sequence_id=96587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92278, cti_sequence_id=96588, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92279, cti_sequence_id=96589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92280, cti_sequence_id=96590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92281, cti_sequence_id=96591, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:46.425 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:46.569 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92282, cti_sequence_id=96592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575362996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92283, cti_sequence_id=96593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92284, cti_sequence_id=96594, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92285, cti_sequence_id=96595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92286, cti_sequence_id=96596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92287, cti_sequence_id=96597, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363026969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92288, cti_sequence_id=96598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92289, cti_sequence_id=96599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92290, cti_sequence_id=96600, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92291, cti_sequence_id=96601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92292, cti_sequence_id=96602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92293, cti_sequence_id=96603, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92294, cti_sequence_id=96604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92295, cti_sequence_id=96605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92296, cti_sequence_id=96606, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92297, cti_sequence_id=96607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92298, cti_sequence_id=96608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92299, cti_sequence_id=96609, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:46.569 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:46.716 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92300, cti_sequence_id=96610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92301, cti_sequence_id=96611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92302, cti_sequence_id=96612, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92303, cti_sequence_id=96613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92304, cti_sequence_id=96614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92305, cti_sequence_id=96615, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92306, cti_sequence_id=96616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92307, cti_sequence_id=96617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92308, cti_sequence_id=96618, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92309, cti_sequence_id=96619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92310, cti_sequence_id=96620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92311, cti_sequence_id=96621, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92312, cti_sequence_id=96622, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92313, cti_sequence_id=96623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92314, cti_sequence_id=96624, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92315, cti_sequence_id=96625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92316, cti_sequence_id=96626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92317, cti_sequence_id=96627, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:46.717 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:46.861 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92318, cti_sequence_id=96628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92319, cti_sequence_id=96629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92320, cti_sequence_id=96630, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363246971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92321, cti_sequence_id=96631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92322, cti_sequence_id=96632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92323, cti_sequence_id=96633, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363266972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92324, cti_sequence_id=96634, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363276969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92325, cti_sequence_id=96635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92326, cti_sequence_id=96636, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92327, cti_sequence_id=96637, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:54:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92328, cti_sequence_id=96638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92329, cti_sequence_id=96639, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92330, cti_sequence_id=96640, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92331, cti_sequence_id=96641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92332, cti_sequence_id=96642, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92333, cti_sequence_id=96643, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92334, cti_sequence_id=96644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92335, cti_sequence_id=96645, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:46.861 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92336, cti_sequence_id=96646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:47.010 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92337, cti_sequence_id=96647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92338, cti_sequence_id=96648, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92339, cti_sequence_id=96649, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92340, cti_sequence_id=96650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92341, cti_sequence_id=96651, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92342, cti_sequence_id=96652, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363396976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92343, cti_sequence_id=96653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363406190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92344, cti_sequence_id=96654, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92345, cti_sequence_id=96655, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92346, cti_sequence_id=96656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92347, cti_sequence_id=96657, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92348, cti_sequence_id=96658, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363436973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92349, cti_sequence_id=96659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92350, cti_sequence_id=96660, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92351, cti_sequence_id=96661, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92352, cti_sequence_id=96662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92353, cti_sequence_id=96663, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92354, cti_sequence_id=96664, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:47.010 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:47.155 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92355, cti_sequence_id=96665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92356, cti_sequence_id=96666, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92357, cti_sequence_id=96667, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92358, cti_sequence_id=96668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92359, cti_sequence_id=96669, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363506969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92360, cti_sequence_id=96670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92361, cti_sequence_id=96671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92362, cti_sequence_id=96672, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92363, cti_sequence_id=96673, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92364, cti_sequence_id=96674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92365, cti_sequence_id=96675, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92366, cti_sequence_id=96676, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92367, cti_sequence_id=96677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92368, cti_sequence_id=96678, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92369, cti_sequence_id=96679, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92370, cti_sequence_id=96680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92371, cti_sequence_id=96681, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363586969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92372, cti_sequence_id=96682, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:47.155 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:47.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 01:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92373, cti_sequence_id=96683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:01.432 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363601431][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575363600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96684, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170310: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 02:00:01.432 -0700: %CCBU_EVENT_POOL-1-worker-119-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 02:00:01.431,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575363600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96684, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000170311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92374, cti_sequence_id=96685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92375, cti_sequence_id=96686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92376, cti_sequence_id=96687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92377, cti_sequence_id=96688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92378, cti_sequence_id=96689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92379, cti_sequence_id=96690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92380, cti_sequence_id=96691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92381, cti_sequence_id=96692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363656969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92382, cti_sequence_id=96693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92383, cti_sequence_id=96694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92384, cti_sequence_id=96695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92385, cti_sequence_id=96696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92386, cti_sequence_id=96697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92387, cti_sequence_id=96698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92388, cti_sequence_id=96699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363706192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92389, cti_sequence_id=96700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92390, cti_sequence_id=96701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:47.310 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:47.459 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92391, cti_sequence_id=96702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92392, cti_sequence_id=96703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92393, cti_sequence_id=96704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363736972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92394, cti_sequence_id=96705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92395, cti_sequence_id=96706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92396, cti_sequence_id=96707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92397, cti_sequence_id=96708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92398, cti_sequence_id=96709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92399, cti_sequence_id=96710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:02:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92400, cti_sequence_id=96711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92401, cti_sequence_id=96712, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92402, cti_sequence_id=96713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92403, cti_sequence_id=96714, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92404, cti_sequence_id=96715, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92405, cti_sequence_id=96716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92406, cti_sequence_id=96717, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92407, cti_sequence_id=96718, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92408, cti_sequence_id=96719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:47.459 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:47.605 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92409, cti_sequence_id=96720, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92410, cti_sequence_id=96721, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92411, cti_sequence_id=96722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92412, cti_sequence_id=96723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92413, cti_sequence_id=96724, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92414, cti_sequence_id=96725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363876971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92415, cti_sequence_id=96726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92416, cti_sequence_id=96727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92417, cti_sequence_id=96728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92418, cti_sequence_id=96729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92419, cti_sequence_id=96730, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92420, cti_sequence_id=96731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92421, cti_sequence_id=96732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92422, cti_sequence_id=96733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363926972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92423, cti_sequence_id=96734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92424, cti_sequence_id=96735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92425, cti_sequence_id=96736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363946972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92426, cti_sequence_id=96737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:47.605 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:47.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:05:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92427, cti_sequence_id=96738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92428, cti_sequence_id=96739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92429, cti_sequence_id=96740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92430, cti_sequence_id=96741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363986192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92431, cti_sequence_id=96742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92432, cti_sequence_id=96743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575363996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92433, cti_sequence_id=96744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92434, cti_sequence_id=96745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92435, cti_sequence_id=96746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92436, cti_sequence_id=96747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92437, cti_sequence_id=96748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92438, cti_sequence_id=96749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92439, cti_sequence_id=96750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92440, cti_sequence_id=96751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92441, cti_sequence_id=96752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92442, cti_sequence_id=96753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92443, cti_sequence_id=96754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92444, cti_sequence_id=96755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:47.761 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:47.907 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92445, cti_sequence_id=96756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92446, cti_sequence_id=96757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92447, cti_sequence_id=96758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92448, cti_sequence_id=96759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364106190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92449, cti_sequence_id=96760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92450, cti_sequence_id=96761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92451, cti_sequence_id=96762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92452, cti_sequence_id=96763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364126973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92453, cti_sequence_id=96764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92454, cti_sequence_id=96765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92455, cti_sequence_id=96766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92456, cti_sequence_id=96767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92457, cti_sequence_id=96768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92458, cti_sequence_id=96769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92459, cti_sequence_id=96770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92460, cti_sequence_id=96771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92461, cti_sequence_id=96772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:47.115 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364187003][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92462, cti_sequence_id=96773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:47.917 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:52.518 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92463, cti_sequence_id=96774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92464, cti_sequence_id=96775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:06.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364206971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92465, cti_sequence_id=96776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92466, cti_sequence_id=96777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92467, cti_sequence_id=96778, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92468, cti_sequence_id=96779, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92469, cti_sequence_id=96780, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92470, cti_sequence_id=96781, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92471, cti_sequence_id=96782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92472, cti_sequence_id=96783, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92473, cti_sequence_id=96784, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364266972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92474, cti_sequence_id=96785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92475, cti_sequence_id=96786, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92476, cti_sequence_id=96787, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92477, cti_sequence_id=96788, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92478, cti_sequence_id=96789, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92479, cti_sequence_id=96790, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92480, cti_sequence_id=96791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:52.518 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:52.661 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364316969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92481, cti_sequence_id=96792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92482 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92482, cti_sequence_id=96793, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92483, cti_sequence_id=96794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92484, cti_sequence_id=96795, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92485 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92485, cti_sequence_id=96796, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92486, cti_sequence_id=96797, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92487, cti_sequence_id=96798, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92488 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92488, cti_sequence_id=96799, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92489, cti_sequence_id=96800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92490, cti_sequence_id=96801, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92491 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92491, cti_sequence_id=96802, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92492, cti_sequence_id=96803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364396975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92493, cti_sequence_id=96804, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92494 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92494, cti_sequence_id=96805, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92495, cti_sequence_id=96806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92496, cti_sequence_id=96807, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92497 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92497, cti_sequence_id=96808, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92498, cti_sequence_id=96809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:52.661 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:52.802 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92499, cti_sequence_id=96810, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92500 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92500, cti_sequence_id=96811, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92501, cti_sequence_id=96812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92502, cti_sequence_id=96813, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92503 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92503, cti_sequence_id=96814, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92504, cti_sequence_id=96815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92505, cti_sequence_id=96816, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92506 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92506, cti_sequence_id=96817, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92507, cti_sequence_id=96818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92508, cti_sequence_id=96819, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92509 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92509, cti_sequence_id=96820, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92510, cti_sequence_id=96821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92511, cti_sequence_id=96822, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92512 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92512, cti_sequence_id=96823, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92513, cti_sequence_id=96824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92514, cti_sequence_id=96825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92515 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92515, cti_sequence_id=96826, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92516, cti_sequence_id=96827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:52.803 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:52.949 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92517, cti_sequence_id=96828, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92518 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92518, cti_sequence_id=96829, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92519, cti_sequence_id=96830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92520, cti_sequence_id=96831, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92521 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92521, cti_sequence_id=96832, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92522, cti_sequence_id=96833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92523, cti_sequence_id=96834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92524 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92524, cti_sequence_id=96835, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92525, cti_sequence_id=96836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:16:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364616973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92526, cti_sequence_id=96837, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92527 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92527, cti_sequence_id=96838, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92528, cti_sequence_id=96839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92529, cti_sequence_id=96840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92530 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92530, cti_sequence_id=96841, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92531, cti_sequence_id=96842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92532, cti_sequence_id=96843, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92533 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92533, cti_sequence_id=96844, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92534, cti_sequence_id=96845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:52.949 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:53.092 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92535, cti_sequence_id=96846, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92536 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92536, cti_sequence_id=96847, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92537, cti_sequence_id=96848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92538, cti_sequence_id=96849, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92539 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92539, cti_sequence_id=96850, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92540, cti_sequence_id=96851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364716973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92541, cti_sequence_id=96852, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92542 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364726193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92542, cti_sequence_id=96853, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92543, cti_sequence_id=96854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92544, cti_sequence_id=96855, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92545 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92545, cti_sequence_id=96856, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92546, cti_sequence_id=96857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92547, cti_sequence_id=96858, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92548 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92548, cti_sequence_id=96859, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92549, cti_sequence_id=96860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92550, cti_sequence_id=96861, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92551 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92551, cti_sequence_id=96862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92552, cti_sequence_id=96863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:53.092 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:53.244 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92553, cti_sequence_id=96864, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92554 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92554, cti_sequence_id=96865, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92555, cti_sequence_id=96866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92556, cti_sequence_id=96867, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92557 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92557, cti_sequence_id=96868, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364826969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92558, cti_sequence_id=96869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92559, cti_sequence_id=96870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92560 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92560, cti_sequence_id=96871, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92561, cti_sequence_id=96872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92562, cti_sequence_id=96873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92563 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92563, cti_sequence_id=96874, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92564, cti_sequence_id=96875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92565, cti_sequence_id=96876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92566 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92566, cti_sequence_id=96877, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92567, cti_sequence_id=96878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92568, cti_sequence_id=96879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92569 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92569, cti_sequence_id=96880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364906972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92570, cti_sequence_id=96881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:53.244 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:53.387 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:21:56.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364916975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92571, cti_sequence_id=96882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92572 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92572, cti_sequence_id=96883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92573, cti_sequence_id=96884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92574, cti_sequence_id=96885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92575 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92575, cti_sequence_id=96886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92576, cti_sequence_id=96887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92577, cti_sequence_id=96888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92578 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92578, cti_sequence_id=96889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92579, cti_sequence_id=96890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92580, cti_sequence_id=96891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92581 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92581, cti_sequence_id=96892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364986972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92582, cti_sequence_id=96893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575364996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92583, cti_sequence_id=96894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92584 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92584, cti_sequence_id=96895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92585, cti_sequence_id=96896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92586, cti_sequence_id=96897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92587 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92587, cti_sequence_id=96898, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92588, cti_sequence_id=96899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:53.387 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:53.532 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92589, cti_sequence_id=96900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92590 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92590, cti_sequence_id=96901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92591, cti_sequence_id=96902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92592, cti_sequence_id=96903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92593 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92593, cti_sequence_id=96904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92594, cti_sequence_id=96905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92595, cti_sequence_id=96906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92596 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92596, cti_sequence_id=96907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92597, cti_sequence_id=96908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92598, cti_sequence_id=96909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92599 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92599, cti_sequence_id=96910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92600, cti_sequence_id=96911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92601, cti_sequence_id=96912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92602 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365126192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92602, cti_sequence_id=96913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92603, cti_sequence_id=96914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92604, cti_sequence_id=96915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92605 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92605, cti_sequence_id=96916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:46.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365146969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92606, cti_sequence_id=96917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:53.533 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:53.676 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92607, cti_sequence_id=96918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92608 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92608, cti_sequence_id=96919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92609, cti_sequence_id=96920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92610, cti_sequence_id=96921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92611 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92611, cti_sequence_id=96922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92612, cti_sequence_id=96923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92613, cti_sequence_id=96924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92614 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92614, cti_sequence_id=96925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92615, cti_sequence_id=96926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92616, cti_sequence_id=96927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92617 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92617, cti_sequence_id=96928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92618, cti_sequence_id=96929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92619, cti_sequence_id=96930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92620 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92620, cti_sequence_id=96931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92621, cti_sequence_id=96932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92622, cti_sequence_id=96933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92623 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92623, cti_sequence_id=96934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92624, cti_sequence_id=96935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:53.676 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:53.820 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92625, cti_sequence_id=96936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92626 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92626, cti_sequence_id=96937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365286971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92627, cti_sequence_id=96938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92628, cti_sequence_id=96939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92629 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92629, cti_sequence_id=96940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92630, cti_sequence_id=96941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92631, cti_sequence_id=96942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92632 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92632, cti_sequence_id=96943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365326972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92633, cti_sequence_id=96944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92634, cti_sequence_id=96945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92635 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92635, cti_sequence_id=96946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92636, cti_sequence_id=96947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92637, cti_sequence_id=96948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92638 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92638, cti_sequence_id=96949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92639, cti_sequence_id=96950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92640, cti_sequence_id=96951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92641 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92641, cti_sequence_id=96952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92642, cti_sequence_id=96953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:53.821 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:53.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92643, cti_sequence_id=96954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:01.343 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365401343][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575365400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96955, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170702: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 02:30:01.343 -0700: %CCBU_EVENT_POOL-1-worker-121-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 02:30:01.343,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575365400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=96955, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000170703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92644 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92644, cti_sequence_id=96956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92645, cti_sequence_id=96957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92646, cti_sequence_id=96958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92647 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365426192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92647, cti_sequence_id=96959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92648, cti_sequence_id=96960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92649, cti_sequence_id=96961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92650 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92650, cti_sequence_id=96962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92651, cti_sequence_id=96963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92652, cti_sequence_id=96964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92653 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92653, cti_sequence_id=96965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92654, cti_sequence_id=96966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365476975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92655, cti_sequence_id=96967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92656 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92656, cti_sequence_id=96968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92657, cti_sequence_id=96969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365496972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92658, cti_sequence_id=96970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92659 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92659, cti_sequence_id=96971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92660, cti_sequence_id=96972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:53.969 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:54.114 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92661, cti_sequence_id=96973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92662 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92662, cti_sequence_id=96974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92663, cti_sequence_id=96975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92664, cti_sequence_id=96976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92665 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92665, cti_sequence_id=96977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365546969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92666, cti_sequence_id=96978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92667, cti_sequence_id=96979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92668 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92668, cti_sequence_id=96980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92669, cti_sequence_id=96981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92670, cti_sequence_id=96982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92671 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92671, cti_sequence_id=96983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92672, cti_sequence_id=96984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92673, cti_sequence_id=96985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92674 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92674, cti_sequence_id=96986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92675, cti_sequence_id=96987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92676, cti_sequence_id=96988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92677 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92677, cti_sequence_id=96989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92678, cti_sequence_id=96990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:54.114 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:54.255 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:33:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92679, cti_sequence_id=96991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92680 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92680, cti_sequence_id=96992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92681, cti_sequence_id=96993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365656972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92682, cti_sequence_id=96994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92683 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92683, cti_sequence_id=96995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92684, cti_sequence_id=96996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92685, cti_sequence_id=96997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92686 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92686, cti_sequence_id=96998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92687, cti_sequence_id=96999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92688, cti_sequence_id=97000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92689 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92689, cti_sequence_id=97001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92690, cti_sequence_id=97002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92691, cti_sequence_id=97003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92692 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92692, cti_sequence_id=97004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92693, cti_sequence_id=97005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365736975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92694, cti_sequence_id=97006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92695 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92695, cti_sequence_id=97007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92696, cti_sequence_id=97008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:54.256 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:54.401 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365756969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92697, cti_sequence_id=97009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92698 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92698, cti_sequence_id=97010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92699, cti_sequence_id=97011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92700, cti_sequence_id=97012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92701 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92701, cti_sequence_id=97013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92702, cti_sequence_id=97014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92703, cti_sequence_id=97015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92704 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:46.196 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365806196][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92704, cti_sequence_id=97016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92705, cti_sequence_id=97017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365816969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92706, cti_sequence_id=97018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92707 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92707, cti_sequence_id=97019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92708, cti_sequence_id=97020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92709, cti_sequence_id=97021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92710 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92710, cti_sequence_id=97022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92711, cti_sequence_id=97023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:36.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365856969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92712, cti_sequence_id=97024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92713 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92713, cti_sequence_id=97025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92714, cti_sequence_id=97026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:54.401 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:54.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92715, cti_sequence_id=97027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92716 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92716, cti_sequence_id=97028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92717, cti_sequence_id=97029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92718, cti_sequence_id=97030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92719 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92719, cti_sequence_id=97031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92720, cti_sequence_id=97032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92721, cti_sequence_id=97033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92722 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92722, cti_sequence_id=97034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92723, cti_sequence_id=97035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92724, cti_sequence_id=97036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92725 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92725, cti_sequence_id=97037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365946971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92726, cti_sequence_id=97038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92727, cti_sequence_id=97039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92728 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92728, cti_sequence_id=97040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92729, cti_sequence_id=97041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92730, cti_sequence_id=97042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92731 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92731, cti_sequence_id=97043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92732, cti_sequence_id=97044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:54.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:54.691 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575365996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92733, cti_sequence_id=97045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92734 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92734, cti_sequence_id=97046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366006972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92735, cti_sequence_id=97047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92736, cti_sequence_id=97048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92737 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92737, cti_sequence_id=97049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92738, cti_sequence_id=97050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92739, cti_sequence_id=97051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92740 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92740, cti_sequence_id=97052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92741, cti_sequence_id=97053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92742, cti_sequence_id=97054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92743 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92743, cti_sequence_id=97055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92744, cti_sequence_id=97056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366076969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92745, cti_sequence_id=97057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92746 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92746, cti_sequence_id=97058, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92747, cti_sequence_id=97059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92748, cti_sequence_id=97060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92749 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92749, cti_sequence_id=97061, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92750, cti_sequence_id=97062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:54.691 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:54.839 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92751, cti_sequence_id=97063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92752 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92752, cti_sequence_id=97064, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366126972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92753, cti_sequence_id=97065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92754, cti_sequence_id=97066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92755 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92755, cti_sequence_id=97067, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92756, cti_sequence_id=97068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92757, cti_sequence_id=97069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92758 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92758, cti_sequence_id=97070, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92759, cti_sequence_id=97071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:42:56.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366176969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92760, cti_sequence_id=97072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92761 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92761, cti_sequence_id=97073, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92762, cti_sequence_id=97074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92763, cti_sequence_id=97075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92764 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92764, cti_sequence_id=97076, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92765, cti_sequence_id=97077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92766, cti_sequence_id=97078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92767 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92767, cti_sequence_id=97079, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92768, cti_sequence_id=97080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:54.839 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:54.980 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92769, cti_sequence_id=97081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92770 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92770, cti_sequence_id=97082, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92771, cti_sequence_id=97083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92772, cti_sequence_id=97084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92773 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92773, cti_sequence_id=97085, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92774, cti_sequence_id=97086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92775, cti_sequence_id=97087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92776 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92776, cti_sequence_id=97088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92777, cti_sequence_id=97089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92778, cti_sequence_id=97090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92779 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92779, cti_sequence_id=97091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92780, cti_sequence_id=97092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92781, cti_sequence_id=97093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92782 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92782, cti_sequence_id=97094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92783, cti_sequence_id=97095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366336972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92784, cti_sequence_id=97096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92785 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92785, cti_sequence_id=97097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92786, cti_sequence_id=97098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:54.980 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:55.125 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92787, cti_sequence_id=97099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92788 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92788, cti_sequence_id=97100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92789, cti_sequence_id=97101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92790, cti_sequence_id=97102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92791 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92791, cti_sequence_id=97103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92792, cti_sequence_id=97104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92793, cti_sequence_id=97105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92794 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92794, cti_sequence_id=97106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366406976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92795, cti_sequence_id=97107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92796, cti_sequence_id=97108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92797 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92797, cti_sequence_id=97109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92798, cti_sequence_id=97110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366436973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92799, cti_sequence_id=97111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92800 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92800, cti_sequence_id=97112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92801, cti_sequence_id=97113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92802, cti_sequence_id=97114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92803 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92803, cti_sequence_id=97115, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92804, cti_sequence_id=97116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:55.125 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:55.271 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92805, cti_sequence_id=97117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92806 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92806, cti_sequence_id=97118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92807, cti_sequence_id=97119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366496972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92808, cti_sequence_id=97120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92809 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92809, cti_sequence_id=97121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92810, cti_sequence_id=97122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366516972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92811, cti_sequence_id=97123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92812 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92812, cti_sequence_id=97124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366526972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92813, cti_sequence_id=97125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92814, cti_sequence_id=97126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92815 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92815, cti_sequence_id=97127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366546972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92816, cti_sequence_id=97128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92817, cti_sequence_id=97129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92818 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92818, cti_sequence_id=97130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92819, cti_sequence_id=97131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92820, cti_sequence_id=97132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92821 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92821, cti_sequence_id=97133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92822, cti_sequence_id=97134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:55.271 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:55.419 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92823, cti_sequence_id=97135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92824 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92824, cti_sequence_id=97136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92825, cti_sequence_id=97137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92826, cti_sequence_id=97138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92827 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92827, cti_sequence_id=97139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92828, cti_sequence_id=97140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92829, cti_sequence_id=97141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92830 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92830, cti_sequence_id=97142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92831, cti_sequence_id=97143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92832, cti_sequence_id=97144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92833 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92833, cti_sequence_id=97145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92834, cti_sequence_id=97146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92835, cti_sequence_id=97147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92836 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92836, cti_sequence_id=97148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92837, cti_sequence_id=97149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92838, cti_sequence_id=97150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92839 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92839, cti_sequence_id=97151, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92840, cti_sequence_id=97152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:55.419 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000170987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:55.565 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000170988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92841, cti_sequence_id=97153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92842 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92842, cti_sequence_id=97154, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92843, cti_sequence_id=97155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92844, cti_sequence_id=97156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92845 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366746192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92845, cti_sequence_id=97157, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92846, cti_sequence_id=97158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366756971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92847, cti_sequence_id=97159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92848 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000170998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92848, cti_sequence_id=97160, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000170999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92849, cti_sequence_id=97161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92850, cti_sequence_id=97162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92851 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92851, cti_sequence_id=97163, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92852, cti_sequence_id=97164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92853, cti_sequence_id=97165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92854 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92854, cti_sequence_id=97166, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92855, cti_sequence_id=97167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366816972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92856, cti_sequence_id=97168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92857 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92857, cti_sequence_id=97169, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92858, cti_sequence_id=97170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:55.565 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:55.707 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:53:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366836971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92859, cti_sequence_id=97171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92860 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92860, cti_sequence_id=97172, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92861, cti_sequence_id=97173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92862, cti_sequence_id=97174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92863 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92863, cti_sequence_id=97175, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:26.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366866974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92864, cti_sequence_id=97176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92865, cti_sequence_id=97177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92866 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92866, cti_sequence_id=97178, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92867, cti_sequence_id=97179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:54:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92868, cti_sequence_id=97180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92869 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92869, cti_sequence_id=97181, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366906971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92870, cti_sequence_id=97182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92871, cti_sequence_id=97183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92872 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92872, cti_sequence_id=97184, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92873, cti_sequence_id=97185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92874, cti_sequence_id=97186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92875 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92875, cti_sequence_id=97187, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92876, cti_sequence_id=97188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:55.707 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:55.856 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92877, cti_sequence_id=97189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92878 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92878, cti_sequence_id=97190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92879, cti_sequence_id=97191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92880, cti_sequence_id=97192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92881 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92881, cti_sequence_id=97193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92882, cti_sequence_id=97194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575366996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92883, cti_sequence_id=97195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92884 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92884, cti_sequence_id=97196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92885, cti_sequence_id=97197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92886, cti_sequence_id=97198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92887 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92887, cti_sequence_id=97199, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92888, cti_sequence_id=97200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92889, cti_sequence_id=97201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92890 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92890, cti_sequence_id=97202, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367046973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92891, cti_sequence_id=97203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92892, cti_sequence_id=97204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92893 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92893, cti_sequence_id=97205, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92894, cti_sequence_id=97206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:55.856 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:55.999 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92895, cti_sequence_id=97207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92896 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92896, cti_sequence_id=97208, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92897, cti_sequence_id=97209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92898, cti_sequence_id=97210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92899 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92899, cti_sequence_id=97211, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92900, cti_sequence_id=97212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92901, cti_sequence_id=97213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92902 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92902, cti_sequence_id=97214, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92903, cti_sequence_id=97215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92904, cti_sequence_id=97216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92905 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92905, cti_sequence_id=97217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92906, cti_sequence_id=97218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92907, cti_sequence_id=97219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92908 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92908, cti_sequence_id=97220, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92909, cti_sequence_id=97221, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92910, cti_sequence_id=97222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92911 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92911, cti_sequence_id=97223, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92912, cti_sequence_id=97224, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:55.999 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:56.142 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 02:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92913, cti_sequence_id=97225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:00.751 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367200751][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575367200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97226, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171094: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:00:00.752 -0700: %CCBU_EVENT_POOL-1-worker-122-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:00:00.751,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575367200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97226, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000171095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92914 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92914, cti_sequence_id=97227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92915, cti_sequence_id=97228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367216975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92916, cti_sequence_id=97229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92917 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92917, cti_sequence_id=97230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92918, cti_sequence_id=97231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92919, cti_sequence_id=97232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92920 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92920, cti_sequence_id=97233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92921, cti_sequence_id=97234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:00:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92922, cti_sequence_id=97235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92923 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92923, cti_sequence_id=97236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367266971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92924, cti_sequence_id=97237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92925, cti_sequence_id=97238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92926 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92926, cti_sequence_id=97239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92927, cti_sequence_id=97240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92928, cti_sequence_id=97241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92929 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92929, cti_sequence_id=97242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92930, cti_sequence_id=97243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:56.143 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:56.296 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92931, cti_sequence_id=97244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92932 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92932, cti_sequence_id=97245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92933, cti_sequence_id=97246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92934, cti_sequence_id=97247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92935 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92935, cti_sequence_id=97248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92936, cti_sequence_id=97249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92937, cti_sequence_id=97250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92938 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92938, cti_sequence_id=97251, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92939, cti_sequence_id=97252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92940, cti_sequence_id=97253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92941 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92941, cti_sequence_id=97254, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367386974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92942, cti_sequence_id=97255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367396974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92943, cti_sequence_id=97256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92944 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92944, cti_sequence_id=97257, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92945, cti_sequence_id=97258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92946, cti_sequence_id=97259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92947 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367426192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92947, cti_sequence_id=97260, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92948, cti_sequence_id=97261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:56.296 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:56.442 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:03:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367436972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92949, cti_sequence_id=97262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92950 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92950, cti_sequence_id=97263, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92951, cti_sequence_id=97264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92952, cti_sequence_id=97265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92953 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92953, cti_sequence_id=97266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92954, cti_sequence_id=97267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92955, cti_sequence_id=97268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92956 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92956, cti_sequence_id=97269, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92957, cti_sequence_id=97270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92958, cti_sequence_id=97271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92959 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92959, cti_sequence_id=97272, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92960, cti_sequence_id=97273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92961, cti_sequence_id=97274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92962 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92962, cti_sequence_id=97275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92963, cti_sequence_id=97276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92964, cti_sequence_id=97277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92965 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92965, cti_sequence_id=97278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92966, cti_sequence_id=97279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:56.442 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:56.596 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92967, cti_sequence_id=97280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92968 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92968, cti_sequence_id=97281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92969, cti_sequence_id=97282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367576975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92970, cti_sequence_id=97283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92971 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92971, cti_sequence_id=97284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367586971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92972, cti_sequence_id=97285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92973, cti_sequence_id=97286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92974 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92974, cti_sequence_id=97287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92975, cti_sequence_id=97288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:06:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92976, cti_sequence_id=97289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92977 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92977, cti_sequence_id=97290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92978, cti_sequence_id=97291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92979, cti_sequence_id=97292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92980 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92980, cti_sequence_id=97293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92981, cti_sequence_id=97294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92982, cti_sequence_id=97295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92983 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92983, cti_sequence_id=97296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92984, cti_sequence_id=97297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:56.596 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:56.746 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:07:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92985, cti_sequence_id=97298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92986 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92986, cti_sequence_id=97299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92987, cti_sequence_id=97300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92988, cti_sequence_id=97301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92989 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92989, cti_sequence_id=97302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92990, cti_sequence_id=97303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92991, cti_sequence_id=97304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92992 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92992, cti_sequence_id=97305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92993, cti_sequence_id=97306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92994, cti_sequence_id=97307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92995 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92995, cti_sequence_id=97308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92996, cti_sequence_id=97309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92997, cti_sequence_id=97310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :92998 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=92998, cti_sequence_id=97311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=92999, cti_sequence_id=97312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93000, cti_sequence_id=97313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93001 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93001, cti_sequence_id=97314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93002, cti_sequence_id=97315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:56.746 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:56.893 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93003, cti_sequence_id=97316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93004 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93004, cti_sequence_id=97317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93005, cti_sequence_id=97318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93006, cti_sequence_id=97319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93007 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93007, cti_sequence_id=97320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93008, cti_sequence_id=97321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93009, cti_sequence_id=97322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93010 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93010, cti_sequence_id=97323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367846971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93011, cti_sequence_id=97324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93012, cti_sequence_id=97325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93013 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93013, cti_sequence_id=97326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93014, cti_sequence_id=97327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93015, cti_sequence_id=97328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93016 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93016, cti_sequence_id=97329, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93017, cti_sequence_id=97330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93018, cti_sequence_id=97331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93019 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93019, cti_sequence_id=97332, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93020, cti_sequence_id=97333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:56.894 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367916971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93021, cti_sequence_id=97334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:11:57.037 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93022 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93022, cti_sequence_id=97335, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93023, cti_sequence_id=97336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93024, cti_sequence_id=97337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93025 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93025, cti_sequence_id=97338, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93026, cti_sequence_id=97339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367956969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93027, cti_sequence_id=97340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93028 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93028, cti_sequence_id=97341, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93029, cti_sequence_id=97342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93030, cti_sequence_id=97343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93031 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93031, cti_sequence_id=97344, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93032, cti_sequence_id=97345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575367996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93033, cti_sequence_id=97346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93034 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93034, cti_sequence_id=97347, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93035, cti_sequence_id=97348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93036, cti_sequence_id=97349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93037 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368026193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93037, cti_sequence_id=97350, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93038, cti_sequence_id=97351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368036969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93039, cti_sequence_id=97352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:57.038 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:13:57.184 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93040 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93040, cti_sequence_id=97353, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93041, cti_sequence_id=97354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93042, cti_sequence_id=97355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93043 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93043, cti_sequence_id=97356, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93044, cti_sequence_id=97357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93045, cti_sequence_id=97358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93046 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93046, cti_sequence_id=97359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93047, cti_sequence_id=97360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93048, cti_sequence_id=97361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93049 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93049, cti_sequence_id=97362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93050, cti_sequence_id=97363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93051, cti_sequence_id=97364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93052 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93052, cti_sequence_id=97365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93053, cti_sequence_id=97366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93054, cti_sequence_id=97367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93055 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93055, cti_sequence_id=97368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93056, cti_sequence_id=97369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93057, cti_sequence_id=97370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:57.184 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:15:57.330 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93058 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93058, cti_sequence_id=97371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93059, cti_sequence_id=97372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93060, cti_sequence_id=97373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93061 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93061, cti_sequence_id=97374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93062, cti_sequence_id=97375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93063, cti_sequence_id=97376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93064 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93064, cti_sequence_id=97377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93065, cti_sequence_id=97378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93066, cti_sequence_id=97379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93067 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93067, cti_sequence_id=97380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93068, cti_sequence_id=97381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93069, cti_sequence_id=97382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93070 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368246190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93070, cti_sequence_id=97383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93071, cti_sequence_id=97384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93072, cti_sequence_id=97385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93073 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93073, cti_sequence_id=97386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93074, cti_sequence_id=97387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93075, cti_sequence_id=97388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:57.330 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:17:57.473 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93076 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93076, cti_sequence_id=97389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93077, cti_sequence_id=97390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93078, cti_sequence_id=97391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93079 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93079, cti_sequence_id=97392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93080, cti_sequence_id=97393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93081, cti_sequence_id=97394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93082 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93082, cti_sequence_id=97395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93083, cti_sequence_id=97396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93084, cti_sequence_id=97397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93085 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93085, cti_sequence_id=97398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93086, cti_sequence_id=97399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368356971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93087, cti_sequence_id=97400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93088 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93088, cti_sequence_id=97401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93089, cti_sequence_id=97402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:30.248 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368370248][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97403, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006270: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:19:30.249 -0700: %CCBU_EVENT_POOL-1-worker-123-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171349: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:19:30.249 -0700: %CCBU_EVENT_POOL-1-worker-123-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:19:30.249Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006271: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:19:30.250 -0700: %CCBU_EVENT_POOL-1-worker-123-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171350: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:19:30.250 -0700: %CCBU_EVENT_POOL-1-worker-123-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171351: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:19:30.250 -0700: %CCBU_EVENT_POOL-1-worker-123-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:19:30.248,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97403, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93090, cti_sequence_id=97404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006272: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:19:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171353: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:19:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93091 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93091, cti_sequence_id=97405, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93092, cti_sequence_id=97406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93093, cti_sequence_id=97407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:57.473 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:19:57.620 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93094 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93094, cti_sequence_id=97408, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93095, cti_sequence_id=97409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93096, cti_sequence_id=97410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93097 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368426190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93097, cti_sequence_id=97411, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93098, cti_sequence_id=97412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93099, cti_sequence_id=97413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93100 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93100, cti_sequence_id=97414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93101, cti_sequence_id=97415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93102, cti_sequence_id=97416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93103 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93103, cti_sequence_id=97417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93104, cti_sequence_id=97418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93105, cti_sequence_id=97419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93106 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93106, cti_sequence_id=97420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93107, cti_sequence_id=97421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93108, cti_sequence_id=97422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93109 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93109, cti_sequence_id=97423, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93110, cti_sequence_id=97424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93111, cti_sequence_id=97425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:57.620 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:21:57.772 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93112 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93112, cti_sequence_id=97426, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:06.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368526969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93113, cti_sequence_id=97427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93114, cti_sequence_id=97428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:19.911 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368539911][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97429, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006273: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:19.912 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171391: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:19.912 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:22:19.911Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006274: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:19.912 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171392: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:19.912 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171393: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:19.913 -0700: %CCBU_EVENT_POOL-1-worker-120-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:19.911,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97429, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:19.913 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368539913][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97430, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:19.913 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368539913][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97431, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941123, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:19.913 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368539913][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97432, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941123, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171397: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:19.914 -0700: %CCBU_EVENT_POOL-1-worker-126-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:19.913,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97430, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941123, 1812896]]: Completed task 
0000171398: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:19.914 -0700: %CCBU_EVENT_POOL-1-worker-124-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:19.913,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97431, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941123, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941123, 1812896]]: Completed task 
0000006275: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:19.914 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171399: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:19.914 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941123</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:22:19.913Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:19.914Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:22:19.914Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:19.914Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941123</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171400: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:19.914 -0700: %CCBU_EVENT_POOL-1-worker-127-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:19.913,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97432, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941123, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941123, 1812896, 2981]]: Completed task 
0000171401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93115 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93115, cti_sequence_id=97433, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93116, cti_sequence_id=97434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006276: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:22:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171404: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:22:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93117, cti_sequence_id=97435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:38.072 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368558071][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97436, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:38.072 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368558071][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97437, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:38.072 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368558071][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97438, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941123]]]: Decoded Message to Finesse from backend cti server 
0000171409: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:38.072 -0700: %CCBU_EVENT_POOL-1-worker-130-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941123]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006277: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:38.075 -0700: %CCBU_EVENT_POOL-1-worker-128-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171410: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:38.075 -0700: %CCBU_EVENT_POOL-1-worker-128-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T10:22:38.072Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171411: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:38.075 -0700: %CCBU_EVENT_POOL-1-worker-130-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:38.071,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97437, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941123, 1812896]]: Completed task 
0000006278: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:38.075 -0700: %CCBU_EVENT_POOL-1-worker-128-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171412: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:38.075 -0700: %CCBU_EVENT_POOL-1-worker-128-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000171413: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:22:38.076 -0700: %CCBU_EVENT_POOL-1-worker-128-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:38.071,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97436, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006279: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:38.076 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171414: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:38.076 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941123</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:38.076Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:38.076Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941123</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941123</source></Update>]: Publishing XMPP Message Asynchronously 
0000171415: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:22:38.076 -0700: %CCBU_EVENT_POOL-1-worker-125-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:22:38.072,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97438, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941123]]][SEQ=[16941123, 1812896, 2981]]: Completed task 
0000171416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93118 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93118, cti_sequence_id=97439, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93119, cti_sequence_id=97440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006280: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:22:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171419: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:22:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93120, cti_sequence_id=97441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93121 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93121, cti_sequence_id=97442, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93122, cti_sequence_id=97443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93123, cti_sequence_id=97444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93124 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93124, cti_sequence_id=97445, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368606971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93125, cti_sequence_id=97446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93126, cti_sequence_id=97447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618987][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97448, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.987 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618987][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=97449, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941123, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]]: Decoded Message to Finesse from backend cti server 
0000171431: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.987 -0700: %CCBU_EVENT_POOL-1-worker-136-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=AgentStateEvent]: processing event 
0000171432: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171433: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000171434: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171435: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=AgentStateEvent]: processed event 
0000171436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618988][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97450, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006281: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171437: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.988 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-03T10:23:38.988Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006282: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.989 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171438: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.989 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000171439: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.989 -0700: %CCBU_EVENT_POOL-1-worker-136-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.987,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97448, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618989][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97451, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618989][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=97452, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706493, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941123, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000006283: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.991 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618990][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706493, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97453, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171443: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.991 -0700: %CCBU_EVENT_POOL-1-worker-129-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941123</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:38.076Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:23:38.989Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941123</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941123</source></Update>]: Publishing XMPP Message Asynchronously 
0000171444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618990][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=97454, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706493, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618991][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=97455, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941123, secondaryCallId=2130706493, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=2980, connectedPartyCallId=[16941123], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000171446: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.991 -0700: %CCBU_EVENT_POOL-1-worker-129-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.987,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=97449, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941123, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]][SEQ=[2981, 16941123]]: Completed task 
0000171447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.991 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618991][cti_message=CTIEndCallEvent [callId=16941123, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97456, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171448: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.992 -0700: %CCBU_EVENT_POOL-1-worker-131-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=AgentStateEvent]: processing event 
0000171449: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.992 -0700: %CCBU_EVENT_POOL-1-worker-131-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171450: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.992 -0700: %CCBU_EVENT_POOL-1-worker-131-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000171451: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.992 -0700: %CCBU_EVENT_POOL-1-worker-131-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.992 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618991][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941123, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97457, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171453: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.992 -0700: %CCBU_EVENT_POOL-1-worker-131-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=AgentStateEvent]: processed event 
0000171454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.992 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618992][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941123, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97458, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.992 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618992][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=1812896, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97459, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.993 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618992][cti_message=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97460, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006284: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.993 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171457: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.993 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T10:23:38.992Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.993 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618993][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97461, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=1015]]: Decoded Message to Finesse from backend cti server 
0000171459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:38.993 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368618993][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97462, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceId=, connectionDeviceIdType=0, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000006285: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.993 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171460: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.993 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000171461: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.993 -0700: %CCBU_EVENT_POOL-1-worker-131-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.988,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97450, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171462: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.994 -0700: %CCBU_EVENT_POOL-1-worker-132-6-Call.getDialogTO - No skill group name found.:  For callId 2130706493, no skill group name found for skill group number 0 
0000006286: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.994 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171463: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.994 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706493</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-7</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941123</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:23:38.994Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:23:38.994Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/2130706493</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171464: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.994 -0700: %CCBU_EVENT_POOL-1-worker-132-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.990,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97451, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2981, 2130706493]]: Completed task 
0000171465: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.995 -0700: %CCBU_EVENT_POOL-1-worker-137-6-Call.getDialogTO - No skill group name found.:  For callId 2130706493, no skill group name found for skill group number 0 
0000171466: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.995 -0700: %CCBU_EVENT_POOL-1-worker-137-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.991,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=97452, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706493, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941123, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]][SEQ=[2981, 2130706493]]: Completed task 
0000171467: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.995 -0700: %CCBU_EVENT_POOL-1-worker-133-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=2130706493]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000171468: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-133-6-Call.getDialogTO - No skill group name found.:  For callId 2130706493, no skill group name found for skill group number 0 
0000006287: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-133-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171469: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-133-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706493</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-7</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941123</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:23:38.994Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:23:38.994Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706493</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706493</source></Update>]: Publishing XMPP Message Asynchronously 
0000171470: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-133-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.991,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706493, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97453, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 2130706493]]: Completed task 
0000171471: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-134-6-Call.getDialogTO - No skill group name found.:  For callId 2130706493, no skill group name found for skill group number 0 
0000006288: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.996 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171472: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706493</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-7</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941123</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:23:38.994Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:23:38.996Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706493</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706493</source></Update>]: Publishing XMPP Message Asynchronously 
0000171473: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-134-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.991,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=97454, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706493, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]][SEQ=[2981, 2130706493, 2980]]: Completed task 
0000171474: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-4-AGENT_NOT_FOUND: %[extension=null][request_method=CoreImpl.getAgentIdFromExtension]: Unable to find an agent associated with the given extension 
0000171475: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=CallTransferredEvent]: processing event 
0000171476: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941123][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000171477: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941123][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000171478: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941123][extension=2981]: found agent not ready for processing 
0000171479: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171480: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=CallTransferredEvent]: processed event 
0000171481: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.997 -0700: %CCBU_EVENT_POOL-1-worker-139-6-Call.getDialogTO - No skill group name found.:  For callId 2130706493, no skill group name found for skill group number 0 
0000006289: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171482: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706493</id><mediaProperties><DNIS></DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-7</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941123</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:23:38.994Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:23:38.996Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706493</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171483: 10.61.0.47: %[call-id [2130706493, 16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-139-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.991,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=97455, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941123, secondaryCallId=2130706493, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=null, connectedPartyCallId=[16941123], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]][SEQ=[2130706493, 2981, 16941123, 1812896]]: Completed task 
0000171484: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-140-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941123][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171485: 10.61.0.47: %[call-id [2130706493]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-138-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.992,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706493, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941123, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97457, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 2130706493]]: Completed task 
0000171486: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941123]: reset 
0000171487: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-140-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.991,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941123, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97456, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941123, 1812896]]: Completed task 
0000171488: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-processCallDataUpdate():  wrapUpAdapter 
0000171489: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=CallDataUpdateEvent]: processing event 
0000171490: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941123][extension=2981]: found agent not ready for processing 
0000171491: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171492: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=CallDataUpdateEvent]: processed event 
0000171493: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.998 -0700: %CCBU_EVENT_POOL-1-worker-141-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.992,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941123, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97458, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 16941123]]: Completed task 
0000171494: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-processCallDataUpdate():  wrapUpAdapter 
0000171495: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=CallDataUpdateEvent]: processing event 
0000171496: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941123][extension=2981]: found agent not ready for processing 
0000171497: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171498: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=CallDataUpdateEvent]: processed event 
0000171499: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=AgentStateEvent]: processing event 
0000171500: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171501: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-141-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.992,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941123, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941123, newConnectionDeviceIdType=1, ani=1812896, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97459, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941123, 1812896]]: Completed task 
0000171502: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941123][currentState=LCS_ACTIVE][extension=2981][newState=LCS_WRAP_UP]: changed state 
0000171503: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000171504: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171505: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-Call.doProcessCallTransferredEvent:  Added agent with extension 2981 to wrapping up agents list for call with id 16941123 
0000006290: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171506: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:38.999 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941123</id><secondaryId>2130706493</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:22:38.076Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:23:38.999Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941123</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941123</source></Update>]: Publishing XMPP Message Asynchronously 
0000171507: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-135-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=AgentStateEvent]: processed event 
0000171508: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-145-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=CallConnectionClearedEvent]: processing event 
0000171509: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-145-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171510: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-145-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=CallConnectionClearedEvent]: processed event 
0000171511: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-145-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.993,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97461, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=1015]][SEQ=[16941123, 1812896]]: Completed task 
0000006291: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171512: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK_READY</state><stateChangeTime>2019-12-03T10:23:39.000Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171513: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-142-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=CallClearedEvent]: processing event 
0000171514: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-142-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171515: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-142-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=CallClearedEvent]: processed event 
0000171516: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-142-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.993,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97462, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941123, peripheralId=5000, connectionDeviceId=, connectionDeviceIdType=0, eventCause=null]][SEQ=[16941123]]: Completed task 
0000006292: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.000 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171517: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.001 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: WORK_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171518: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:23:39.001 -0700: %CCBU_EVENT_POOL-1-worker-135-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:23:38.992,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97460, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93127 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93127, cti_sequence_id=97463, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93128, cti_sequence_id=97464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006293: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:23:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171522: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:23:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>1</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368636969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93129, cti_sequence_id=97465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:57.772 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:23:57.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93130 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:06.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368646197][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93130, cti_sequence_id=97466, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93131, cti_sequence_id=97467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93132, cti_sequence_id=97468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93133 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93133, cti_sequence_id=97469, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93134, cti_sequence_id=97470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368676971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93135, cti_sequence_id=97471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:39.058 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368679057][cti_message=CTIEndCallEvent [callId=16941123, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97472, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:39.058 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368679058][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97473, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171536: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:24:39.058 -0700: %CCBU_EVENT_POOL-1-worker-149-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941123][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171537: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.058 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=AgentStateEvent]: processing event 
0000171538: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.058 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processing event 
0000171539: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.058 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941123][currentState=LCS_WRAP_UP][extension=2981][newState=LCS_DROPPED]: changed state 
0000006294: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171540: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941123</id><secondaryId>2130706493</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-7</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941123</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:22:38.076Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:24:39.058Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941123</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171541: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-Call.agentWrappedUp:  Agent with extension 2981 completed wrap up for call with id 16941123. So Removing agent from wrapping up agents list of the call. 
0000171542: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941123][extension=2981][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000171543: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171544: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=AgentStateEvent]: processed event 
0000171545: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-149-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941123][messageId=EndCallEvent]: processing event 
0000171546: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-149-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941123][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171547: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-149-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941123][messageId=EndCallEvent]: processed event 
0000171548: 10.61.0.47: %[call-id [16941123]]% %[agent-id []]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-149-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:24:39.058,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941123, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97472, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941123, 1812896]]: Completed task 
0000006295: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171549: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.059 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:24:39.059Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006296: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.060 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171550: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.060 -0700: %CCBU_EVENT_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171551: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.060 -0700: %CCBU_EVENT_POOL-1-worker-144-6-Agent.handleDifferentState:  Agent with extension 2981 moving out from wrap up state to READY 
0000171552: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:24:39.060 -0700: %CCBU_EVENT_POOL-1-worker-144-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:24:39.058,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97473, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93136 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93136, cti_sequence_id=97474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368686971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93137, cti_sequence_id=97475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006297: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:24:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171556: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:24:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93138, cti_sequence_id=97476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93139 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93139, cti_sequence_id=97477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368706971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93140, cti_sequence_id=97478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93141, cti_sequence_id=97479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:24.899 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368724898][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97480, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:24.899 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368724898][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97481, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:24.899 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368724898][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97482, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006298: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:24.900 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171565: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:24.900 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:25:24.899Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006299: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:24.900 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171566: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:24.900 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93142 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93142, cti_sequence_id=97483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171569: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.900 -0700: %CCBU_EVENT_POOL-1-worker-147-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2400]: has 0 calls 
0000171570: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.901 -0700: %CCBU_EVENT_POOL-1-worker-147-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93143 peripheralId: 5000, extension: 2980][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000171571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:26.904 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368726904][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=93143, cti_sequence_id=97484, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171572: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.904 -0700: %CCBU_EVENT_POOL-1-worker-147-6-DROPPED_AFTER_SNAPSHOT:  Agent[2400]: has 0 calls 
0000171573: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.904 -0700: %CCBU_EVENT_POOL-1-worker-147-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93144 , agentId: 2400][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000171574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:26.905 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368726905][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=1, wrapupDataOutgoingMode=1, logoutNonActivityTime=10, qualityRecordingRate=-1, ringNoAnswerTime=40, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=7200, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=93144, cti_sequence_id=97485, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171575: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.906 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2400][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@9d7c2[id=2400,mediaType=1,agentId=2400,agentName=2400,firstName=Cmtest1,lastName=test1,extension=2980,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-03T10:25:24.899Z,wrapUpOnIncoming=OPTIONAL,mediaState=<null>,wrapUpTimer=7200,_requestId=<null>]]: Duplicate event not published to client 
0000171576: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.906 -0700: %CCBU_EVENT_POOL-1-worker-147-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2007, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:25:24.898,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97480, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171577: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.907 -0700: %CCBU_EVENT_POOL-1-worker-146-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:25:24.899,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97481, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171578: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:26.907 -0700: %CCBU_EVENT_POOL-1-worker-152-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2008, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:25:24.899,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97482, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93145, cti_sequence_id=97486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006300: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:25:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171580: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:25:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:29.648 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368729647][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97487, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006301: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:29.648 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171582: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:29.649 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:25:29.648Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006302: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:29.649 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171583: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:29.649 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171584: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:25:29.649 -0700: %CCBU_EVENT_POOL-1-worker-150-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:25:29.647,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97487, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93146, cti_sequence_id=97488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006303: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:25:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171586: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:25:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93147 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93147, cti_sequence_id=97489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368746973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93148, cti_sequence_id=97490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93149, cti_sequence_id=97491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:57.916 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:25:58.082 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93150 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93150, cti_sequence_id=97492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368766969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93151, cti_sequence_id=97493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93152, cti_sequence_id=97494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93153 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93153, cti_sequence_id=97495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93154, cti_sequence_id=97496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93155, cti_sequence_id=97497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93156 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93156, cti_sequence_id=97498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93157, cti_sequence_id=97499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:26:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93158, cti_sequence_id=97500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93159 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93159, cti_sequence_id=97501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93160, cti_sequence_id=97502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93161, cti_sequence_id=97503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:23.108 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368843107][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97504, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006304: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:23.108 -0700: %CCBU_EVENT_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171610: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:23.109 -0700: %CCBU_EVENT_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:27:23.108Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006305: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:23.109 -0700: %CCBU_EVENT_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171611: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:23.109 -0700: %CCBU_EVENT_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:23.109 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368843109][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97505, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171613: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:23.109 -0700: %CCBU_EVENT_POOL-1-worker-148-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:23.107,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97504, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:23.110 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368843110][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97506, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171615: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:23.110 -0700: %CCBU_EVENT_POOL-1-worker-153-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:23.109,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97505, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941124, 1812896]]: Completed task 
0000171616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:23.110 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368843110][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97507, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171617: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:23.110 -0700: %CCBU_EVENT_POOL-1-worker-153-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:23.110,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97506, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941124, 1812896]]: Completed task 
0000006306: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:23.110 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171618: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:23.111 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941124</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941124</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171619: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:23.111 -0700: %CCBU_EVENT_POOL-1-worker-157-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:23.110,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97507, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941124, 2981]]: Completed task 
0000171620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93162 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93162, cti_sequence_id=97508, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93163, cti_sequence_id=97509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006307: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171623: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.125 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853125][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941124, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97510, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.125 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853125][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97511, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171626: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.125 -0700: %CCBU_EVENT_POOL-1-worker-151-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941124]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006308: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171627: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:27:33.125Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006309: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171628: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-151-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941124</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>102</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941124</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941124</source></Update>]: Publishing XMPP Message Asynchronously 
0000171629: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-151-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.125,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941124, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97510, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941124, 1812896]]: Completed task 
0000006310: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171630: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:33.128 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171631: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:33.129 -0700: %CCBU_EVENT_POOL-1-worker-155-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.125,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97511, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.139 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853139][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97512, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000171633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.139 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853139][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97513, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006311: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.139 -0700: %CCBU_EVENT_POOL-1-worker-159-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171634: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.139 -0700: %CCBU_EVENT_POOL-1-worker-159-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941124</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>102</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:27:33.139Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941124</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.140 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853139][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941124, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97514, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171636: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.140 -0700: %CCBU_EVENT_POOL-1-worker-159-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.139,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97512, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[16941124, 2981]]: Completed task 
0000171637: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.140 -0700: %CCBU_EVENT_POOL-1-worker-159-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.140,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941124, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941124, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97514, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941124, 1812896]]: Completed task 
0000006312: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:33.140 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.140 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853140][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97515, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171639: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:33.140 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:27:33.140Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:33.140 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368853140][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97516, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171641: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-158-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.140,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97515, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941124, 1812896]]: Completed task 
0000006313: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171642: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000006314: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171643: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-168-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941124</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>102</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:27:33.141Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:33.141Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941124</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171644: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-156-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.139,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97513, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171645: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:33.141 -0700: %CCBU_EVENT_POOL-1-worker-168-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:33.140,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97516, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941124, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941124, 2980]]: Completed task 
0000171646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93164, cti_sequence_id=97517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006315: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171647: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:39.734 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368859734][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97518, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006316: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:39.735 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171649: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:39.735 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:27:39.735Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006317: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:39.736 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171650: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:39.736 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171651: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:27:39.737 -0700: %CCBU_EVENT_POOL-1-worker-160-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:39.734,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97518, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:43.995 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368863994][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97519, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:43.996 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368863995][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97520, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:43.996 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368863996][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97521, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000006318: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.996 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171655: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941124</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>102</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:27:23.110Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:23.110Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:27:33.141Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:27:43.995Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941124</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171656: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-162-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:43.994,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97519, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941124, 2980]]: Completed task 
0000171657: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-163-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:43.996,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97520, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941124, 1812896]]: Completed task 
0000171658: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941124][messageId=CallClearedEvent]: processing event 
0000171659: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171660: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-167-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941124][messageId=CallClearedEvent]: processed event 
0000171661: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:43.997 -0700: %CCBU_EVENT_POOL-1-worker-167-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:43.996,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97521, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941124, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941124, 1812896]]: Completed task 
0000171662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:43.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368863999][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97522, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:43.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368863999][cti_message=CTIEndCallEvent [callId=16941124, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97523, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006319: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:43.999 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171664: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:44.000 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:27:43.999Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006320: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:44.000 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171665: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:44.000 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171666: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:44.000 -0700: %CCBU_EVENT_POOL-1-worker-165-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941124][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171667: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:27:44.000 -0700: %CCBU_EVENT_POOL-1-worker-166-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:43.999,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97522, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171668: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:44.001 -0700: %CCBU_EVENT_POOL-1-worker-165-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941124][messageId=EndCallEvent]: processing event 
0000171669: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:44.001 -0700: %CCBU_EVENT_POOL-1-worker-165-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941124][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171670: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:44.001 -0700: %CCBU_EVENT_POOL-1-worker-165-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941124][messageId=EndCallEvent]: processed event 
0000171671: 10.61.0.47: %[call-id [16941124]]% %[agent-id []]% Dec 03 2019 03:27:44.001 -0700: %CCBU_EVENT_POOL-1-worker-165-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:27:43.999,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941124, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97523, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941124, 1812896]]: Completed task 
0000171672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93165 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93165, cti_sequence_id=97524, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93166, cti_sequence_id=97525, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006321: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171675: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:27:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93167, cti_sequence_id=97526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:58.082 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:27:58.226 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93168 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93168, cti_sequence_id=97527, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93169, cti_sequence_id=97528, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368896971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93170, cti_sequence_id=97529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:20.833 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368900833][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97530, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006322: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:20.834 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171684: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:20.834 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:28:20.833Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006323: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:20.834 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171685: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:20.834 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171686: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:20.835 -0700: %CCBU_EVENT_POOL-1-worker-164-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:20.833,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97530, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:20.836 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368900835][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97531, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:20.836 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368900836][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97532, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941125, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:20.836 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368900836][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97533, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941125, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171690: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:20.836 -0700: %CCBU_EVENT_POOL-1-worker-169-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:20.836,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97531, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000171691: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:20.836 -0700: %CCBU_EVENT_POOL-1-worker-170-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:20.836,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97532, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941125, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941125]]: Completed task 
0000006324: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:20.837 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171692: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:20.837 -0700: %CCBU_EVENT_POOL-1-worker-172-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:20.836Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:20.836Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:20.836Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:20.836Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171693: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:20.837 -0700: %CCBU_EVENT_POOL-1-worker-172-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:20.836,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97533, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941125, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941125]]: Completed task 
0000171694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93171 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93171, cti_sequence_id=97534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93172, cti_sequence_id=97535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006325: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:28:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171697: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:28:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:30.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368910624][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97536, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:30.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368910624][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97537, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:30.624 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368910624][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97538, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941125]]]: Decoded Message to Finesse from backend cti server 
0000171701: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:30.624 -0700: %CCBU_EVENT_POOL-1-worker-173-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941125]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006326: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:30.627 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171702: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:30.627 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T10:28:30.624Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171703: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:30.627 -0700: %CCBU_EVENT_POOL-1-worker-173-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:30.624,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:0,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97537, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000006327: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171704: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000171705: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-171-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:30.624,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97536, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006328: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-175-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171706: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-175-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941125</source></Update>]: Publishing XMPP Message Asynchronously 
0000171707: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:28:30.628 -0700: %CCBU_EVENT_POOL-1-worker-175-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:28:30.624,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97538, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941125]]][SEQ=[1812896, 2981, 16941125]]: Completed task 
0000171708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93173, cti_sequence_id=97539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006329: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:28:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171709: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:28:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93174 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93174, cti_sequence_id=97540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93175, cti_sequence_id=97541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93176, cti_sequence_id=97542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.743 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941743][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97543, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.743 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941743][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=97544, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941125, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]]: Decoded Message to Finesse from backend cti server 
0000171716: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.743 -0700: %CCBU_EVENT_POOL-1-worker-174-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=AgentStateEvent]: processing event 
0000171717: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.743 -0700: %CCBU_EVENT_POOL-1-worker-174-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171718: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.743 -0700: %CCBU_EVENT_POOL-1-worker-174-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000171719: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.743 -0700: %CCBU_EVENT_POOL-1-worker-174-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.743 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941743][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97545, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171721: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.743 -0700: %CCBU_EVENT_POOL-1-worker-174-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=AgentStateEvent]: processed event 
0000006330: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.744 -0700: %CCBU_EVENT_POOL-1-worker-174-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.744 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941744][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97546, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171723: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.744 -0700: %CCBU_EVENT_POOL-1-worker-174-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-03T10:29:01.744Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.744 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941744][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=97547, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706494, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941125, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.745 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941744][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706494, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97548, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006331: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.745 -0700: %CCBU_EVENT_POOL-1-worker-174-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.745 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941745][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=97549, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706494, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171727: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.745 -0700: %CCBU_EVENT_POOL-1-worker-174-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000171728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.745 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941745][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97550, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171729: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.745 -0700: %CCBU_EVENT_POOL-1-worker-174-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.743,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97543, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.747 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706494, newConnectionDeviceIdType=0, ani=1812896, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97551, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006332: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.747 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.747 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97552, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706494, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171732: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.747 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.745Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941125</source></Update>]: Publishing XMPP Message Asynchronously 
0000171733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.747 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97553, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706494, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=2980, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171734: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=AgentStateEvent]: processing event 
0000171735: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171736: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000171737: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171738: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=AgentStateEvent]: processed event 
0000171739: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.748 -0700: %CCBU_EVENT_POOL-1-worker-176-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.743,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=97544, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941125, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]][SEQ=[2981, 16941125]]: Completed task 
0000171740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.748 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=97554, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941125, secondaryCallId=2130706494, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=2980, connectedPartyCallId=[16941125], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000171741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.748 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTIEndCallEvent [callId=16941125, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97555, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.748 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941747][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941125, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97556, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.748 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941748][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941125, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97557, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.748 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941748][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97558, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006333: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.749 -0700: %CCBU_EVENT_POOL-1-worker-178-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:01.749 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368941748][cti_message=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97559, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171746: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.749 -0700: %CCBU_EVENT_POOL-1-worker-178-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T10:29:01.748Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006334: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.749 -0700: %CCBU_EVENT_POOL-1-worker-178-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171747: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.749 -0700: %CCBU_EVENT_POOL-1-worker-178-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000171748: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.749 -0700: %CCBU_EVENT_POOL-1-worker-178-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.743,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97545, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171749: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.750 -0700: %CCBU_EVENT_POOL-1-worker-177-6-Call.getDialogTO - No skill group name found.:  For callId 2130706494, no skill group name found for skill group number 0 
0000006335: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.750 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171750: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.750 -0700: %CCBU_EVENT_POOL-1-worker-177-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.750Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/2130706494</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171751: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.750 -0700: %CCBU_EVENT_POOL-1-worker-177-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.744,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97546, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2981, 2130706494]]: Completed task 
0000171752: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.751 -0700: %CCBU_EVENT_POOL-1-worker-182-6-Call.getDialogTO - No skill group name found.:  For callId 2130706494, no skill group name found for skill group number 0 
0000171753: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-182-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.744,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=97547, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706494, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941125, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]][SEQ=[2981, 2130706494]]: Completed task 
0000171754: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-181-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=2130706494]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000171755: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-181-6-Call.getDialogTO - No skill group name found.:  For callId 2130706494, no skill group name found for skill group number 0 
0000006336: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171756: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.750Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706494</source></Update>]: Publishing XMPP Message Asynchronously 
0000171757: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.752 -0700: %CCBU_EVENT_POOL-1-worker-181-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.745,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706494, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97548, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 2130706494]]: Completed task 
0000171758: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.753 -0700: %CCBU_EVENT_POOL-1-worker-183-6-Call.getDialogTO - No skill group name found.:  For callId 2130706494, no skill group name found for skill group number 0 
0000006337: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.753 -0700: %CCBU_EVENT_POOL-1-worker-183-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171759: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.753 -0700: %CCBU_EVENT_POOL-1-worker-183-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706494</source></Update>]: Publishing XMPP Message Asynchronously 
0000171760: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.753 -0700: %CCBU_EVENT_POOL-1-worker-183-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.745,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=97549, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706494, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]][SEQ=[2130706494, 2981, 2980]]: Completed task 
0000171761: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.754 -0700: %CCBU_EVENT_POOL-1-worker-185-6-Call.getDialogTO - No skill group name found.:  For callId 2130706494, no skill group name found for skill group number 0 
0000006338: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-185-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171762: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-185-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706494</source></Update>]: Publishing XMPP Message Asynchronously 
0000006339: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171763: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-185-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.747,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706494, newConnectionDeviceIdType=0, ani=1812896, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97551, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 2130706494]]: Completed task 
0000171764: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:29:01.754Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000171765: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.755 -0700: %CCBU_EVENT_POOL-1-worker-184-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.747,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97552, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706494, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2981, 2130706494]]: Completed task 
0000006340: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:01.756 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171766: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:01.756 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171767: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:01.756 -0700: %CCBU_EVENT_POOL-1-worker-179-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.745,CTI_MSG_TOTAL_PROCESSING_TIME:11,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97550, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000006341: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.757 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171768: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.757 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.756Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.756Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006342: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.757 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171769: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.757 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.756Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.756Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706494</source></Update>]: Publishing XMPP Message Asynchronously 
0000171770: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.757 -0700: %CCBU_EVENT_POOL-1-worker-180-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.747,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97553, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706494, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=2980, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2130706494, 2981, 2980]]: Completed task 
0000171771: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941125]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000171772: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallTransferredEvent]: processing event 
0000171773: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000171774: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000171775: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941125][extension=2981]: found agent not ready for processing 
0000171776: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171777: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallTransferredEvent]: processed event 
0000006343: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171778: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.756Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.756Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006344: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171779: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.761 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706494</id><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.756Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.756Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.750Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.753Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706494</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171780: 10.61.0.47: %[call-id [2130706494, 16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-186-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 14][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:14,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:14,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=97554, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941125, secondaryCallId=2130706494, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=2980, connectedPartyCallId=[16941125], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]][SEQ=[1812896, 2130706494, 2981, 16941125]]: Completed task 
0000171781: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-187-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941125][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171782: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-187-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941125]: reset 
0000171783: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-187-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 14, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 14][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:14,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:14,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941125, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97555, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000171784: 10.61.0.47: %[call-id [2130706494]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-187-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 14, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 14][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:14,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:14,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706494, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941125, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97556, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 2130706494]]: Completed task 
0000171785: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-192-6-processCallDataUpdate():  wrapUpAdapter 
0000171786: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallDataUpdateEvent]: processing event 
0000171787: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.762 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941125][extension=2981]: found agent not ready for processing 
0000171788: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171789: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallDataUpdateEvent]: processed event 
0000171790: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 14, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 15][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:15,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:15,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941125, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97557, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 16941125]]: Completed task 
0000171791: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-191-6-processCallDataUpdate():  wrapUpAdapter 
0000171792: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=AgentStateEvent]: processing event 
0000171793: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171794: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941125][currentState=LCS_ACTIVE][extension=2981][newState=LCS_WRAP_UP]: changed state 
0000171795: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000171796: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171797: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.763 -0700: %CCBU_EVENT_POOL-1-worker-192-6-Call.doProcessCallTransferredEvent:  Added agent with extension 2981 to wrapping up agents list for call with id 16941125 
0000006345: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.764 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171798: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.764 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.757Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.757Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.763Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006346: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.764 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171799: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.764 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.757Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.757Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.763Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941125</source></Update>]: Publishing XMPP Message Asynchronously 
0000171800: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.765 -0700: %CCBU_EVENT_POOL-1-worker-192-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=AgentStateEvent]: processed event 
0000171801: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.765 -0700: %CCBU_EVENT_POOL-1-worker-191-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallDataUpdateEvent]: processing event 
0000171802: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.765 -0700: %CCBU_EVENT_POOL-1-worker-191-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006347: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171803: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK_READY</state><stateChangeTime>2019-12-03T10:29:01.765Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006348: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171804: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:01.757Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:01.757Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.763Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941125</source></Update>]: Publishing XMPP Message Asynchronously 
0000171805: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-191-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallDataUpdateEvent]: processed event 
0000171806: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-191-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 14, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 17][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:18,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:17,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97558, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000006349: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171807: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.766 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: WORK_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171808: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:29:01.767 -0700: %CCBU_EVENT_POOL-1-worker-192-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 14, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 17][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:01.748,CTI_MSG_TOTAL_PROCESSING_TIME:18,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:17,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97559, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93177 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93177, cti_sequence_id=97560, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368946974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93178, cti_sequence_id=97561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006350: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:29:06.975 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171812: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:29:06.975 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>1</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368956972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93179, cti_sequence_id=97562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:18.923 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368958923][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97563, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:18.923 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368958923][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97564, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:18.924 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368958923][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97565, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941125]]]: Decoded Message to Finesse from backend cti server 
0000171817: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=AgentStateEvent]: processing event 
0000171818: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171819: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000171820: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171821: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=AgentStateEvent]: processed event 
0000006351: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171822: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:18.924 -0700: %CCBU_EVENT_POOL-1-worker-198-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:18.923,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941125, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941125, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97564, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000171823: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.925 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T10:29:18.924Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006352: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.925 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171824: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.925 -0700: %CCBU_EVENT_POOL-1-worker-190-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000171825: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:18.926 -0700: %CCBU_EVENT_POOL-1-worker-190-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:18.923,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97563, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171826: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:18.926 -0700: %CCBU_EVENT_POOL-1-worker-200-6-Call.getDialogTO - No skill group name found.:  For callId 16941125, no skill group name found for skill group number 56449 
0000006353: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:18.926 -0700: %CCBU_EVENT_POOL-1-worker-200-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171827: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:18.926 -0700: %CCBU_EVENT_POOL-1-worker-200-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:18.926Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:18.926Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.763Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941125</source></Update>]: Publishing XMPP Message Asynchronously 
0000171828: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:18.927 -0700: %CCBU_EVENT_POOL-1-worker-200-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:18.923,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97565, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941125]]][SEQ=[1812896, 16941125, 2980]]: Completed task 
0000171829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93180 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93180, cti_sequence_id=97566, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93181, cti_sequence_id=97567, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93182, cti_sequence_id=97568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:44.895 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368984895][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97569, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:44.896 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368984895][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97570, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171835: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallConnectionClearedEvent]: processing event 
0000171836: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000171837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:44.896 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368984896][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97571, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000171838: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000171839: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941125][extension=2980]: found agent not ready for processing 
0000171840: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171841: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallConnectionClearedEvent]: processed event 
0000171842: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-193-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallConnectionClearedEvent]: processing event 
0000171843: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-194-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:44.895,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97569, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941125, 2980]]: Completed task 
0000171844: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-193-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941125][extension=2980]: found agent not ready for processing 
0000171845: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-193-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171846: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.896 -0700: %CCBU_EVENT_POOL-1-worker-193-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallConnectionClearedEvent]: processed event 
0000171847: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-193-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:44.895,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97570, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[1812896, 16941125]]: Completed task 
0000171848: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-196-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=CallClearedEvent]: processing event 
0000171849: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-196-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941125][extension=2980]: found agent not ready for processing 
0000171850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:44.897 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368984897][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97572, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171851: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-196-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000171852: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-196-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=CallClearedEvent]: processed event 
0000171853: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=AgentStateEvent]: processing event 
0000171854: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000171855: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-196-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:44.896,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97571, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941125, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812896, 16941125]]: Completed task 
0000171856: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941125][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000171857: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000171858: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.897 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171859: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.898 -0700: %CCBU_EVENT_POOL-1-worker-195-6-Call.getDialogTO - No skill group name found.:  For callId 16941125, no skill group name found for skill group number 56449 
0000006354: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.899 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171860: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.899 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:28:30.628Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:29:18.926Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:29:44.897Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:29:01.763Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171861: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.899 -0700: %CCBU_EVENT_POOL-1-worker-195-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=AgentStateEvent]: processed event 
0000006355: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.899 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171862: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.899 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:29:44.899Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006356: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.900 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171863: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.900 -0700: %CCBU_EVENT_POOL-1-worker-195-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171864: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:29:44.900 -0700: %CCBU_EVENT_POOL-1-worker-195-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:29:44.897,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97572, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93183 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93183, cti_sequence_id=97573, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93184, cti_sequence_id=97574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006357: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:29:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171868: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:29:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>1</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575368996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93185, cti_sequence_id=97575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:58.226 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:29:58.370 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:01.070 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369001070][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575369000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97576, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171873: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:30:01.070 -0700: %CCBU_EVENT_POOL-1-worker-199-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:30:01.070,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575369000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97576, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000171874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:01.805 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369001805][cti_message=CTIEndCallEvent [callId=16941125, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97577, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:01.805 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369001805][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97578, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171876: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.805 -0700: %CCBU_EVENT_POOL-1-worker-1-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941125][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171877: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.805 -0700: %CCBU_EVENT_POOL-1-worker-1-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941125][messageId=EndCallEvent]: processing event 
0000171878: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.805 -0700: %CCBU_EVENT_POOL-1-worker-1-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941125][extension=2981][messageId=EndCallEvent][state=LCS_WRAP_UP]: processing event 
0000171879: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.805 -0700: %CCBU_EVENT_POOL-1-worker-1-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941125][currentState=LCS_WRAP_UP][extension=2981][newState=LCS_DROPPED]: changed state 
0000171880: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.805 -0700: %CCBU_EVENT_POOL-1-worker-1-6-Call.getDialogTO - No skill group name found.:  For callId 16941125, no skill group name found for skill group number 56449 
0000006358: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171881: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941125</id><secondaryId>2130706494</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-9</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941125</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:28:30.628Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:30:01.805Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941125</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171882: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-Call.agentWrappedUp:  Agent with extension 2981 completed wrap up for call with id 16941125. So Removing agent from wrapping up agents list of the call. 
0000171883: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941125][extension=2981][messageId=EndCallEvent][state=LCS_DROPPED]: processed event 
0000171884: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941125][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171885: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941125][messageId=EndCallEvent]: processed event 
0000171886: 10.61.0.47: %[call-id [16941125]]% %[agent-id []]% Dec 03 2019 03:30:01.806 -0700: %CCBU_EVENT_POOL-1-worker-1-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:30:01.805,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941125, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97577, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941125]]: Completed task 
0000006359: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.807 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171887: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.807 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:30:01.806Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006360: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.807 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171888: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.807 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171889: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.808 -0700: %CCBU_EVENT_POOL-1-worker-197-6-Agent.handleDifferentState:  Agent with extension 2981 moving out from wrap up state to READY 
0000171890: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:30:01.808 -0700: %CCBU_EVENT_POOL-1-worker-197-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:30:01.805,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97578, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93186 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93186, cti_sequence_id=97579, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93187, cti_sequence_id=97580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006361: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:30:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171894: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:30:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369016969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93188, cti_sequence_id=97581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93189 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93189, cti_sequence_id=97582, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93190, cti_sequence_id=97583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93191, cti_sequence_id=97584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93192 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369046192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93192, cti_sequence_id=97585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93193, cti_sequence_id=97586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93194, cti_sequence_id=97587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93195 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369066192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93195, cti_sequence_id=97588, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93196, cti_sequence_id=97589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93197, cti_sequence_id=97590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93198 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93198, cti_sequence_id=97591, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93199, cti_sequence_id=97592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93200, cti_sequence_id=97593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93201 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369106194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93201, cti_sequence_id=97594, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93202, cti_sequence_id=97595, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93203, cti_sequence_id=97596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:58.370 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000171917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:31:58.528 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000171918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93204 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93204, cti_sequence_id=97597, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93205, cti_sequence_id=97598, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369136972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93206, cti_sequence_id=97599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93207 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93207, cti_sequence_id=97600, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93208, cti_sequence_id=97601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93209, cti_sequence_id=97602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:40.732 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369160732][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97603, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006362: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:40.733 -0700: %CCBU_EVENT_POOL-1-worker-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171927: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:40.733 -0700: %CCBU_EVENT_POOL-1-worker-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:32:40.732Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006363: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:40.733 -0700: %CCBU_EVENT_POOL-1-worker-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171928: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:40.733 -0700: %CCBU_EVENT_POOL-1-worker-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171929: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:40.734 -0700: %CCBU_EVENT_POOL-1-worker-4-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:40.732,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97603, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:40.734 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369160734][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97604, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:40.734 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369160734][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97605, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:40.734 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369160734][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97606, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171933: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:40.734 -0700: %CCBU_EVENT_POOL-1-worker-3-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:40.734,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97604, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941126, 1812896]]: Completed task 
0000171934: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:40.735 -0700: %CCBU_EVENT_POOL-1-worker-6-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:40.734,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97605, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941126, 1812896]]: Completed task 
0000006364: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:40.735 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171935: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:40.735 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941126</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:32:40.734Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:32:40.735Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941126</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171936: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:40.735 -0700: %CCBU_EVENT_POOL-1-worker-10-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:40.734,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97606, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941126, 1812896, 2981]]: Completed task 
0000171937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93210 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93210, cti_sequence_id=97607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93211, cti_sequence_id=97608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006365: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:32:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171940: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:32:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.780 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170779][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941126, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97609, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.780 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170780][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97610, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171943: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.780 -0700: %CCBU_EVENT_POOL-1-worker-5-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941126]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006366: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:32:50.782 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171944: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:32:50.781Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006367: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171945: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941126</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>103</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:32:40.734Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:32:40.735Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941126</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941126</source></Update>]: Publishing XMPP Message Asynchronously 
0000171946: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-5-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.779,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941126, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97609, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941126, 1812896]]: Completed task 
0000006368: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171947: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171948: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:32:50.783 -0700: %CCBU_EVENT_POOL-1-worker-2-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.780,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97610, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.794 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170794][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97611, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000171950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.795 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170794][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97612, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006369: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.795 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171951: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.795 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941126</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>103</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:32:40.734Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:32:40.735Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:32:50.794Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941126</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171952: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.795 -0700: %CCBU_EVENT_POOL-1-worker-8-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.794,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97611, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[16941126, 2981]]: Completed task 
0000006370: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:50.795 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171953: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:50.796 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:32:50.795Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006371: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:50.796 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171954: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:50.796 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171955: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:50.797 -0700: %CCBU_EVENT_POOL-1-worker-9-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.794,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97612, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.797 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170796][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941126, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97613, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.797 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170796][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97614, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:50.797 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369170796][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97615, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000171959: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.797 -0700: %CCBU_EVENT_POOL-1-worker-16-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.797,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941126, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941126, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97613, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941126, 1812896]]: Completed task 
0000171960: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.797 -0700: %CCBU_EVENT_POOL-1-worker-13-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.797,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97614, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941126, 1812896]]: Completed task 
0000006372: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.797 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171961: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.798 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941126</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>103</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:32:40.734Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:32:50.797Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:50.797Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941126</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171962: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:32:50.798 -0700: %CCBU_EVENT_POOL-1-worker-7-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:50.797,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97615, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941126, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941126, 1812896, 2980]]: Completed task 
0000171963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93212, cti_sequence_id=97616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006373: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:32:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171964: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:32:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:32:59.482 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369179482][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97617, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006374: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:59.483 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171966: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:59.483 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:32:59.482Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006375: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:59.483 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171967: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:59.483 -0700: %CCBU_EVENT_POOL-1-worker-12-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171968: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:32:59.484 -0700: %CCBU_EVENT_POOL-1-worker-12-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:32:59.482,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97617, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000171969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93213 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000171970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93213, cti_sequence_id=97618, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93214, cti_sequence_id=97619, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006376: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171972: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:08.346 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369188346][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97620, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:08.346 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369188346][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97621, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000171975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:08.347 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369188346][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97622, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000171976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:08.348 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369188348][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97623, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000171977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:08.348 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369188348][cti_message=CTIEndCallEvent [callId=16941126, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97624, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006377: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.348 -0700: %CCBU_EVENT_POOL-1-worker-15-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171978: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.348 -0700: %CCBU_EVENT_POOL-1-worker-15-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941126</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>103</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:32:40.734Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:32:40.735Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:32:50.797Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:08.347Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941126</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000171979: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-15-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:08.346,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97620, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941126, 2980]]: Completed task 
0000171980: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-11-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:08.346,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97621, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941126, 1812896]]: Completed task 
0000171981: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-18-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941126][messageId=CallClearedEvent]: processing event 
0000171982: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-18-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000171983: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-18-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941126][messageId=CallClearedEvent]: processed event 
0000171984: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-18-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:08.347,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97622, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941126, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941126, 1812896]]: Completed task 
0000006378: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171985: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-14-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941126][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171986: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:08.349 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:33:08.349Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000171987: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.350 -0700: %CCBU_EVENT_POOL-1-worker-14-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941126][messageId=EndCallEvent]: processing event 
0000171988: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.350 -0700: %CCBU_EVENT_POOL-1-worker-14-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941126][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000171989: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.350 -0700: %CCBU_EVENT_POOL-1-worker-14-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941126][messageId=EndCallEvent]: processed event 
0000171990: 10.61.0.47: %[call-id [16941126]]% %[agent-id []]% Dec 03 2019 03:33:08.350 -0700: %CCBU_EVENT_POOL-1-worker-14-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:08.348,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941126, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97624, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941126, 1812896]]: Completed task 
0000006379: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:08.350 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171991: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:08.351 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000171992: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:08.351 -0700: %CCBU_EVENT_POOL-1-worker-17-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:08.348,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97623, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000171993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93215, cti_sequence_id=97625, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006380: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171994: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000171995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:21.340 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369201340][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97626, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006381: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:21.341 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171996: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:21.341 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:33:21.340Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000171997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:21.341 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369201341][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97627, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006382: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:21.341 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000171998: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:21.341 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000171999: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:21.342 -0700: %CCBU_EVENT_POOL-1-worker-20-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:21.340,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97626, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172000: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:21.342 -0700: %CCBU_EVENT_POOL-1-worker-19-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:21.341,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97627, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941127, 1812896]]: Completed task 
0000172001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:21.342 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369201342][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97628, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172002: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:21.342 -0700: %CCBU_EVENT_POOL-1-worker-21-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:21.342,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97628, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941127, 1812896]]: Completed task 
0000172003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:21.342 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369201342][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97629, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006383: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:21.343 -0700: %CCBU_EVENT_POOL-1-worker-25-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172004: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:21.343 -0700: %CCBU_EVENT_POOL-1-worker-25-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941127</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:33:21.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:33:21.343Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941127</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172005: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:21.343 -0700: %CCBU_EVENT_POOL-1-worker-25-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:21.342,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97629, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941127, 1812896, 2981]]: Completed task 
0000172006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93216 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93216, cti_sequence_id=97630, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93217, cti_sequence_id=97631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006384: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172009: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:26.972 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.278 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211278][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941127, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97632, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172011: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.278 -0700: %CCBU_EVENT_POOL-1-worker-22-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941127]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000172012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.280 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211280][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97633, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006385: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.281 -0700: %CCBU_EVENT_POOL-1-worker-22-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172013: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.281 -0700: %CCBU_EVENT_POOL-1-worker-22-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941127</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>104</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:33:21.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:33:21.343Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941127</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941127</source></Update>]: Publishing XMPP Message Asynchronously 
0000172014: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.281 -0700: %CCBU_EVENT_POOL-1-worker-22-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.278,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941127, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97632, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941127, 1812896]]: Completed task 
0000006386: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:31.281 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172015: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:31.281 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:33:31.281Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006387: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:31.282 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172016: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:31.282 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172017: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:31.282 -0700: %CCBU_EVENT_POOL-1-worker-23-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.280,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97633, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.299 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211298][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97634, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000006388: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.299 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.299 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211299][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97635, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172020: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.299 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941127</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>104</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:33:21.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:33:21.343Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:33:31.299Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941127</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172021: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.299 -0700: %CCBU_EVENT_POOL-1-worker-28-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.298,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97634, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941127]]: Completed task 
0000006389: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:31.300 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172022: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:31.300 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:33:31.299Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.300 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211300][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941127, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97636, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006390: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:31.301 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172024: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:31.301 -0700: %CCBU_EVENT_POOL-1-worker-24-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.301 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211301][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97637, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172026: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.301 -0700: %CCBU_EVENT_POOL-1-worker-27-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.300,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941127, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941127, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97636, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941127, 1812896]]: Completed task 
0000172027: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.301 -0700: %CCBU_EVENT_POOL-1-worker-26-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.301,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97637, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941127, 1812896]]: Completed task 
0000172028: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:31.301 -0700: %CCBU_EVENT_POOL-1-worker-24-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.299,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97635, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:31.301 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369211301][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97638, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006391: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.302 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172030: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.302 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941127</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>104</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:33:21.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:33:31.301Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:31.301Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941127</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172031: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:31.302 -0700: %CCBU_EVENT_POOL-1-worker-30-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:31.301,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97638, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941127, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941127, 1812896, 2980]]: Completed task 
0000172032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369216971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93218, cti_sequence_id=97639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006392: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:36.972 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172033: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:36.972 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:39.925 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369219925][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97640, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:39.925 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369219925][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97641, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:39.925 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369219925][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97642, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:39.927 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369219925][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97643, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:39.927 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369219926][cti_message=CTIEndCallEvent [callId=16941127, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97644, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006393: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.927 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172039: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.927 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941127</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>104</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:33:21.341Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:21.343Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:33:31.301Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:33:39.925Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941127</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172040: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.927 -0700: %CCBU_EVENT_POOL-1-worker-29-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:39.925,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97640, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941127, 2980]]: Completed task 
0000172041: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.927 -0700: %CCBU_EVENT_POOL-1-worker-36-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:39.925,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97641, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941127, 1812896]]: Completed task 
0000006394: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:39.928 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172042: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:39.928 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:33:39.927Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006395: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:39.928 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172043: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:39.928 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172044: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-31-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:39.925,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97643, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172045: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941127][messageId=CallClearedEvent]: processing event 
0000172046: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172047: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941127][messageId=CallClearedEvent]: processed event 
0000172048: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-34-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:39.925,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97642, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941127, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941127, 1812896]]: Completed task 
0000172049: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.929 -0700: %CCBU_EVENT_POOL-1-worker-33-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941127][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172050: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.930 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941127][messageId=EndCallEvent]: processing event 
0000172051: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.930 -0700: %CCBU_EVENT_POOL-1-worker-33-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941127][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172052: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.930 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941127][messageId=EndCallEvent]: processed event 
0000172053: 10.61.0.47: %[call-id [16941127]]% %[agent-id []]% Dec 03 2019 03:33:39.930 -0700: %CCBU_EVENT_POOL-1-worker-33-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:39.927,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941127, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97644, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941127, 1812896]]: Completed task 
0000172054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93219 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93219, cti_sequence_id=97645, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93220, cti_sequence_id=97646, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006396: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172057: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:48.632 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369228632][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97647, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006397: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:48.633 -0700: %CCBU_EVENT_POOL-1-worker-37-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172059: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:48.633 -0700: %CCBU_EVENT_POOL-1-worker-37-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:33:48.633Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006398: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:48.634 -0700: %CCBU_EVENT_POOL-1-worker-37-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172060: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:48.634 -0700: %CCBU_EVENT_POOL-1-worker-37-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172061: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:33:48.634 -0700: %CCBU_EVENT_POOL-1-worker-37-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:33:48.632,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97647, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93221, cti_sequence_id=97648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006399: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172063: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:33:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:58.528 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:33:58.694 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:03.496 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369243496][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97649, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:03.497 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369243497][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97650, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006400: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:03.497 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:03.498 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369243497][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97651, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172069: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:03.498 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:34:03.497Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:03.498 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369243497][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97652, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172071: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:03.498 -0700: %CCBU_EVENT_POOL-1-worker-40-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:03.497,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97650, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941128, 1812896]]: Completed task 
0000172072: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:03.498 -0700: %CCBU_EVENT_POOL-1-worker-35-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:03.497,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97651, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941128, 1812896]]: Completed task 
0000006401: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:03.498 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172073: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:03.498 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172074: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:03.499 -0700: %CCBU_EVENT_POOL-1-worker-32-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:03.496,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97649, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006402: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:03.499 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172075: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:03.499 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941128</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:03.498Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:03.499Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941128</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172076: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:03.499 -0700: %CCBU_EVENT_POOL-1-worker-39-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:03.497,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97652, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941128]]: Completed task 
0000172077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93222 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93222, cti_sequence_id=97653, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93223, cti_sequence_id=97654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006403: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172080: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.568 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253567][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941128, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97655, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.568 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253567][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97656, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172083: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.568 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941128]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006404: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:13.570 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172084: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:34:13.568Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006405: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172085: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941128</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>105</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:03.498Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:03.499Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941128</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941128</source></Update>]: Publishing XMPP Message Asynchronously 
0000172086: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-38-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.568,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941128, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97655, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941128, 1812896]]: Completed task 
0000006406: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172087: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-42-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172088: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:13.571 -0700: %CCBU_EVENT_POOL-1-worker-42-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.568,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97656, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.586 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253586][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97657, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000006407: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.586 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.586 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253586][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97658, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172091: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.586 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941128</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>105</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:03.498Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:03.499Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:34:13.586Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941128</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172092: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.587 -0700: %CCBU_EVENT_POOL-1-worker-41-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.586,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97657, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941128]]: Completed task 
0000172093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.587 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253587][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941128, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97659, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006408: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:13.587 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172094: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:13.587 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:34:13.587Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.587 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253587][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97660, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172096: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.588 -0700: %CCBU_EVENT_POOL-1-worker-46-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.587,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941128, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941128, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97659, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941128, 1812896]]: Completed task 
0000172097: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.588 -0700: %CCBU_EVENT_POOL-1-worker-44-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.587,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97660, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941128, 1812896]]: Completed task 
0000006409: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:13.588 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172098: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:13.588 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:13.588 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369253588][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97661, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172100: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:13.588 -0700: %CCBU_EVENT_POOL-1-worker-41-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.586,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97658, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006410: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.589 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172101: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.589 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941128</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>105</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:03.498Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:13.588Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:13.588Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941128</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172102: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:13.589 -0700: %CCBU_EVENT_POOL-1-worker-45-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:13.588,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97661, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941128, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941128, 2980]]: Completed task 
0000172103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93224, cti_sequence_id=97662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006411: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172104: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:18.004 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369258004][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97663, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006412: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:18.005 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172106: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:18.005 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:34:18.004Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006413: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:18.005 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172107: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:18.006 -0700: %CCBU_EVENT_POOL-1-worker-49-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172108: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:18.006 -0700: %CCBU_EVENT_POOL-1-worker-49-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:18.004,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97663, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:21.556 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369261555][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97664, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:21.556 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369261556][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97665, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:21.557 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369261557][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97666, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:21.557 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369261557][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97667, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006414: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.557 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:21.557 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369261557][cti_message=CTIEndCallEvent [callId=16941128, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97668, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172114: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941128</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>105</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:03.498Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:03.499Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:13.588Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:21.556Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941128</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172115: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-50-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:21.556,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97664, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941128, 2980]]: Completed task 
0000172116: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-48-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:21.556,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97665, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941128, 1812896]]: Completed task 
0000172117: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-53-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941128][messageId=CallClearedEvent]: processing event 
0000172118: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-53-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172119: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-53-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941128][messageId=CallClearedEvent]: processed event 
0000172120: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-53-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:21.557,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97666, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941128, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941128, 1812896]]: Completed task 
0000172121: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-51-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941128][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000006415: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:21.558 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172122: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.559 -0700: %CCBU_EVENT_POOL-1-worker-51-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941128][messageId=EndCallEvent]: processing event 
0000172123: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:21.559 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:34:21.558Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172124: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.559 -0700: %CCBU_EVENT_POOL-1-worker-51-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941128][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172125: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.559 -0700: %CCBU_EVENT_POOL-1-worker-51-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941128][messageId=EndCallEvent]: processed event 
0000172126: 10.61.0.47: %[call-id [16941128]]% %[agent-id []]% Dec 03 2019 03:34:21.559 -0700: %CCBU_EVENT_POOL-1-worker-51-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:21.557,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941128, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97668, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941128, 1812896]]: Completed task 
0000006416: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:21.560 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172127: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:21.560 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172128: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:21.560 -0700: %CCBU_EVENT_POOL-1-worker-50-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:21.557,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97667, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:26.192 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93225 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369266193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93225, cti_sequence_id=97669, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93226, cti_sequence_id=97670, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006417: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172132: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93227, cti_sequence_id=97671, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:38.951 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369278951][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006418: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:38.952 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172135: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:38.952 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:34:38.952Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006419: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:38.953 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172136: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:38.953 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172137: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:38.953 -0700: %CCBU_EVENT_POOL-1-worker-55-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:38.951,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:38.956 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369278956][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97673, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:38.956 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369278956][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97674, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:38.956 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369278956][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97675, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172141: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:38.956 -0700: %CCBU_EVENT_POOL-1-worker-56-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:38.956,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97673, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941129]]: Completed task 
0000172142: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:38.956 -0700: %CCBU_EVENT_POOL-1-worker-57-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:38.956,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97674, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941129]]: Completed task 
0000006420: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:38.957 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172143: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:38.957 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941129</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941129</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172144: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:38.957 -0700: %CCBU_EVENT_POOL-1-worker-52-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:38.956,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97675, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941129]]: Completed task 
0000172145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93228 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93228, cti_sequence_id=97676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93229, cti_sequence_id=97677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006421: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172148: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.967 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288967][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941129, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97678, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.967 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288967][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97679, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172151: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.968 -0700: %CCBU_EVENT_POOL-1-worker-54-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941129]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006422: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-59-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172152: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-59-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:34:48.968Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006423: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172153: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941129</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>106</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941129</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941129</source></Update>]: Publishing XMPP Message Asynchronously 
0000006424: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-59-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172154: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-54-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.967,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941129, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97678, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941129]]: Completed task 
0000172155: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:48.970 -0700: %CCBU_EVENT_POOL-1-worker-59-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172156: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:48.971 -0700: %CCBU_EVENT_POOL-1-worker-59-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.967,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97679, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288978][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97680, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000172158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288978][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97681, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006425: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.978 -0700: %CCBU_EVENT_POOL-1-worker-61-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172159: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.978 -0700: %CCBU_EVENT_POOL-1-worker-61-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941129</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>106</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:34:48.978Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941129</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172160: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.978 -0700: %CCBU_EVENT_POOL-1-worker-61-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.978,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97680, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941129]]: Completed task 
0000006426: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:48.979 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288979][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941129, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97682, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288979][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97683, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:48.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369288979][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97684, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172162: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:48.979 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:34:48.978Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172165: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-58-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.979,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941129, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941129, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97682, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941129]]: Completed task 
0000172166: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-64-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.979,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97683, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941129]]: Completed task 
0000006427: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172167: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000006428: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172168: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941129</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>106</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:48.980Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:48.980Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941129</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172169: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-60-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.978,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97681, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172170: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:48.980 -0700: %CCBU_EVENT_POOL-1-worker-66-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:48.979,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97684, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941129, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2980, 16941129]]: Completed task 
0000172171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:53.567 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369293567][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97685, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:53.567 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369293567][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97686, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:53.569 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369293568][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97687, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:53.569 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369293568][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97688, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006429: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.569 -0700: %CCBU_EVENT_POOL-1-worker-62-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:53.569 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369293569][cti_message=CTIEndCallEvent [callId=16941129, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97689, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172176: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.569 -0700: %CCBU_EVENT_POOL-1-worker-62-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941129</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>106</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:34:38.956Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:38.956Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:34:48.980Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:34:53.567Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941129</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172177: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.569 -0700: %CCBU_EVENT_POOL-1-worker-62-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:53.567,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97685, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[2980, 16941129]]: Completed task 
0000172178: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.569 -0700: %CCBU_EVENT_POOL-1-worker-63-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:53.567,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97686, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[1812896, 16941129]]: Completed task 
0000006430: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172179: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:34:53.569Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172180: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-68-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941129][messageId=CallClearedEvent]: processing event 
0000172181: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-68-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172182: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-68-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941129][messageId=CallClearedEvent]: processed event 
0000172183: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-68-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:53.568,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97687, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941129, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812896, 16941129]]: Completed task 
0000172184: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.570 -0700: %CCBU_EVENT_POOL-1-worker-65-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941129][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172185: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-65-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941129][messageId=EndCallEvent]: processing event 
0000006431: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172186: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-65-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941129][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172188: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-65-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941129][messageId=EndCallEvent]: processed event 
0000172187: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172190: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:34:53.572 -0700: %CCBU_EVENT_POOL-1-worker-67-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:53.568,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97688, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172189: 10.61.0.47: %[call-id [16941129]]% %[agent-id []]% Dec 03 2019 03:34:53.571 -0700: %CCBU_EVENT_POOL-1-worker-65-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:34:53.569,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941129, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97689, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941129]]: Completed task 
0000172191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93230, cti_sequence_id=97690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006432: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172192: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:34:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:03.656 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369303655][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97691, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:03.656 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369303655][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97692, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:03.656 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369303656][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97693, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172196: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.657 -0700: %CCBU_EVENT_POOL-1-worker-71-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:35:03.656,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97691, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172197: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.657 -0700: %CCBU_EVENT_POOL-1-worker-73-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2401] 
0000172198: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.658 -0700: %CCBU_EVENT_POOL-1-worker-73-6-CONFIG_AGENT_INVALIDATED:  Agent[2401] 
0000006433: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.658 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172199: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.658 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension></extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-03T10:35:03.657Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006434: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.658 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172200: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.659 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000172201: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.659 -0700: %CCBU_EVENT_POOL-1-worker-73-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:35:03.656,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97692, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172202: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:35:03.659 -0700: %CCBU_EVENT_POOL-1-worker-72-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:35:03.656,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97693, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93231 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93231, cti_sequence_id=97694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93232, cti_sequence_id=97695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006435: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:35:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172206: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:35:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369316971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93233, cti_sequence_id=97696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93234 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93234, cti_sequence_id=97697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93235, cti_sequence_id=97698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93236, cti_sequence_id=97699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93237 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93237, cti_sequence_id=97700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93238, cti_sequence_id=97701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93239, cti_sequence_id=97702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:58.694 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:35:58.841 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93240 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93240, cti_sequence_id=97703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93241, cti_sequence_id=97704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93242, cti_sequence_id=97705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93243 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369386193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93243, cti_sequence_id=97706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93244, cti_sequence_id=97707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93245, cti_sequence_id=97708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93246 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93246, cti_sequence_id=97709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93247, cti_sequence_id=97710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93248, cti_sequence_id=97711, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93249 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93249, cti_sequence_id=97712, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93250, cti_sequence_id=97713, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:13.423 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369433422][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97714, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:13.423 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369433423][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97715, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:13.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369433423][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97716, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006436: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:13.424 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172236: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:13.424 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:37:13.423Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006437: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:13.424 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172237: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:13.425 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172238: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.425 -0700: %CCBU_EVENT_POOL-1-worker-70-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2401]: has 0 calls 
0000172239: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.425 -0700: %CCBU_EVENT_POOL-1-worker-70-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93251 peripheralId: 5000, extension: 2981][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000172240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:15.427 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369435427][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=93251, cti_sequence_id=97717, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172241: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.427 -0700: %CCBU_EVENT_POOL-1-worker-70-6-DROPPED_AFTER_SNAPSHOT:  Agent[2401]: has 0 calls 
0000172242: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.427 -0700: %CCBU_EVENT_POOL-1-worker-70-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93252 , agentId: 2401][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000172243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:15.428 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369435428][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=93252, cti_sequence_id=97718, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172244: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.428 -0700: %CCBU_EVENT_POOL-1-worker-70-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2401][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@1162cce[id=2401,mediaType=1,agentId=2401,agentName=2401,firstName=CmTest2,lastName=Test2,extension=2981,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-03T10:37:13.423Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000172245: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.429 -0700: %CCBU_EVENT_POOL-1-worker-70-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2005, CTI_CMD_TOTAL_EXECUTION_TIME: 2005][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:37:13.422,CTI_MSG_TOTAL_PROCESSING_TIME:2006,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2005,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97714, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172246: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.429 -0700: %CCBU_EVENT_POOL-1-worker-76-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2005, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2006][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:37:13.423,CTI_MSG_TOTAL_PROCESSING_TIME:2006,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2006,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97715, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172247: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:15.430 -0700: %CCBU_EVENT_POOL-1-worker-69-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2005, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2005][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:37:13.423,CTI_MSG_TOTAL_PROCESSING_TIME:2006,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2005,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97716, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93253, cti_sequence_id=97719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006438: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:37:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172249: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:37:16.972 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:22.759 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369442758][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97720, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006439: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:22.760 -0700: %CCBU_EVENT_POOL-1-worker-74-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172251: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:22.760 -0700: %CCBU_EVENT_POOL-1-worker-74-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:37:22.759Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006440: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:22.760 -0700: %CCBU_EVENT_POOL-1-worker-74-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172252: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:22.760 -0700: %CCBU_EVENT_POOL-1-worker-74-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172253: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:37:22.761 -0700: %CCBU_EVENT_POOL-1-worker-74-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:37:22.758,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97720, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93254, cti_sequence_id=97721, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93255, cti_sequence_id=97722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006441: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:37:26.972 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172257: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:37:26.972 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93256, cti_sequence_id=97723, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93257, cti_sequence_id=97724, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93258, cti_sequence_id=97725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93259, cti_sequence_id=97726, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:58.841 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:37:58.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93260, cti_sequence_id=97727, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93261, cti_sequence_id=97728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93262, cti_sequence_id=97729, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93263, cti_sequence_id=97730, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93264, cti_sequence_id=97731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93265, cti_sequence_id=97732, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:46.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369526198][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93266, cti_sequence_id=97733, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93267, cti_sequence_id=97734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93268, cti_sequence_id=97735, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369546190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93269, cti_sequence_id=97736, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93270, cti_sequence_id=97737, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:16.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369556974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93271, cti_sequence_id=97738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369566193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93272, cti_sequence_id=97739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369566972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93273, cti_sequence_id=97740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369576971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93274, cti_sequence_id=97741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93275, cti_sequence_id=97742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93276, cti_sequence_id=97743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93277, cti_sequence_id=97744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:58.984 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:39:59.133 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369606192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93278, cti_sequence_id=97745, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93279, cti_sequence_id=97746, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93280, cti_sequence_id=97747, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93281, cti_sequence_id=97748, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93282, cti_sequence_id=97749, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369636971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93283, cti_sequence_id=97750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93284, cti_sequence_id=97751, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93285, cti_sequence_id=97752, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93286, cti_sequence_id=97753, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93287, cti_sequence_id=97754, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93288, cti_sequence_id=97755, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93289, cti_sequence_id=97756, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93290, cti_sequence_id=97757, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93291, cti_sequence_id=97758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93292, cti_sequence_id=97759, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93293, cti_sequence_id=97760, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93294, cti_sequence_id=97761, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93295, cti_sequence_id=97762, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:59.133 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:41:59.278 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93296, cti_sequence_id=97763, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369726974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93297, cti_sequence_id=97764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93298, cti_sequence_id=97765, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369746193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93299, cti_sequence_id=97766, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93300, cti_sequence_id=97767, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369756969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93301, cti_sequence_id=97768, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93302, cti_sequence_id=97769, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:46.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369766974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93303, cti_sequence_id=97770, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93304, cti_sequence_id=97771, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93305, cti_sequence_id=97772, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93306, cti_sequence_id=97773, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369796969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93307, cti_sequence_id=97774, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93308, cti_sequence_id=97775, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93309, cti_sequence_id=97776, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:28.899 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369808899][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97777, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006442: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:28.900 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172337: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:28.900 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:43:28.900Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006443: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:28.901 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172338: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:28.901 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172339: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:28.901 -0700: %CCBU_EVENT_POOL-1-worker-75-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:28.899,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97777, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:28.909 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369808909][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97778, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:28.909 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369808909][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97779, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172342: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:28.909 -0700: %CCBU_EVENT_POOL-1-worker-81-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:28.909,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97778, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941130, 1812896]]: Completed task 
0000172343: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:28.909 -0700: %CCBU_EVENT_POOL-1-worker-78-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:28.909,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97779, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941130, 1812896]]: Completed task 
0000172344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:28.911 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369808910][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97780, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006444: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:28.911 -0700: %CCBU_EVENT_POOL-1-worker-79-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172345: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:28.911 -0700: %CCBU_EVENT_POOL-1-worker-79-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941130</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:43:28.909Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:43:28.911Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941130</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172346: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:28.911 -0700: %CCBU_EVENT_POOL-1-worker-79-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:28.911,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97780, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941130, 1812896, 2981]]: Completed task 
0000172347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93310, cti_sequence_id=97781, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006445: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:43:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172348: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:43:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818981][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941130, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97782, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818981][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97783, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172351: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.982 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941130]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006446: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-85-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006447: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-80-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172352: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-85-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T10:43:38.985Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172353: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-80-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941130</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>107</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:43:28.909Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:43:28.911Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941130</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941130</source></Update>]: Publishing XMPP Message Asynchronously 
0000172354: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-80-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.981,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941130, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97782, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941130, 1812896]]: Completed task 
0000006448: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-85-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172355: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:43:38.986 -0700: %CCBU_EVENT_POOL-1-worker-85-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172356: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:43:38.987 -0700: %CCBU_EVENT_POOL-1-worker-85-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 3, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.981,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97783, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.996 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818996][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97784, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000172358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.997 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818997][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97785, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006449: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.997 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172359: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.997 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941130</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>107</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:43:28.909Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:43:28.911Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T10:43:38.997Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941130</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172360: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.997 -0700: %CCBU_EVENT_POOL-1-worker-77-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.996,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97784, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[16941130, 2981]]: Completed task 
0000006450: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:38.998 -0700: %CCBU_EVENT_POOL-1-worker-82-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172361: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:38.998 -0700: %CCBU_EVENT_POOL-1-worker-82-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T10:43:38.997Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.998 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818998][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941130, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97786, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006451: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:38.998 -0700: %CCBU_EVENT_POOL-1-worker-82-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818998][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97787, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172363: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:38.999 -0700: %CCBU_EVENT_POOL-1-worker-82-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172366: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.999 -0700: %CCBU_EVENT_POOL-1-worker-84-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.998,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941130, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941130, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97786, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941130, 1812896]]: Completed task 
0000172365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:38.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369818998][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97788, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172367: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:38.999 -0700: %CCBU_EVENT_POOL-1-worker-82-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.997,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97785, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172368: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:38.999 -0700: %CCBU_EVENT_POOL-1-worker-87-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.998,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97787, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941130, 1812896]]: Completed task 
0000006452: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:39.000 -0700: %CCBU_EVENT_POOL-1-worker-86-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172369: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:39.000 -0700: %CCBU_EVENT_POOL-1-worker-86-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941130</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>107</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:43:28.909Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:43:39.000Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:39.000Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941130</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172370: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:43:39.000 -0700: %CCBU_EVENT_POOL-1-worker-86-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:38.998,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97788, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941130, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941130, 1812896, 2980]]: Completed task 
0000172371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93311, cti_sequence_id=97789, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:46.839 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369826839][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97790, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006453: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:46.840 -0700: %CCBU_EVENT_POOL-1-worker-89-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172374: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:46.840 -0700: %CCBU_EVENT_POOL-1-worker-89-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:43:46.839Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006454: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:46.840 -0700: %CCBU_EVENT_POOL-1-worker-89-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172375: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:46.841 -0700: %CCBU_EVENT_POOL-1-worker-89-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172376: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 03:43:46.841 -0700: %CCBU_EVENT_POOL-1-worker-89-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:43:46.839,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97790, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93312, cti_sequence_id=97791, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93313, cti_sequence_id=97792, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:59.278 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:43:59.423 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:00.630 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369840630][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97793, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:00.631 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369840630][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97794, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:00.631 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369840630][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97795, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:00.632 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369840631][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97796, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:00.632 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369840632][cti_message=CTIEndCallEvent [callId=16941130, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97797, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006455: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.632 -0700: %CCBU_EVENT_POOL-1-worker-83-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172386: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.632 -0700: %CCBU_EVENT_POOL-1-worker-83-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941130</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>107</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T10:43:28.909Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:43:28.911Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T10:43:39.000Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T10:44:00.631Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941130</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172387: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-83-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:44:00.630,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97793, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941130, 2980]]: Completed task 
0000172388: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-83-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:44:00.630,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97794, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941130, 1812896]]: Completed task 
0000006456: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-94-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172389: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-90-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941130][messageId=CallClearedEvent]: processing event 
0000172391: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-90-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172390: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-94-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T10:44:00.633Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172392: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-90-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941130][messageId=CallClearedEvent]: processed event 
0000172393: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.633 -0700: %CCBU_EVENT_POOL-1-worker-90-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:44:00.630,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97795, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941130, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941130, 1812896]]: Completed task 
0000172394: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-88-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941130][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172395: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-88-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941130][messageId=EndCallEvent]: processing event 
0000172396: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-88-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941130][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000006457: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-94-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172397: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-88-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941130][messageId=EndCallEvent]: processed event 
0000172398: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:44:00.634 -0700: %CCBU_EVENT_POOL-1-worker-94-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172400: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 03:44:00.635 -0700: %CCBU_EVENT_POOL-1-worker-94-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:44:00.632,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97796, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172399: 10.61.0.47: %[call-id [16941130]]% %[agent-id []]% Dec 03 2019 03:44:00.635 -0700: %CCBU_EVENT_POOL-1-worker-88-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 03:44:00.632,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941130, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97797, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941130, 1812896]]: Completed task 
0000172401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93314, cti_sequence_id=97798, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93315, cti_sequence_id=97799, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006458: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:44:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172404: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 03:44:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93316, cti_sequence_id=97800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93317, cti_sequence_id=97801, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93318, cti_sequence_id=97802, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93319, cti_sequence_id=97803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93320, cti_sequence_id=97804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93321, cti_sequence_id=97805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93322, cti_sequence_id=97806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93323, cti_sequence_id=97807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93324, cti_sequence_id=97808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93325, cti_sequence_id=97809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93326, cti_sequence_id=97810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93327, cti_sequence_id=97811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369936973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93328, cti_sequence_id=97812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93329, cti_sequence_id=97813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93330, cti_sequence_id=97814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93331, cti_sequence_id=97815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:59.423 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:45:59.568 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93332, cti_sequence_id=97816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93333, cti_sequence_id=97817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93334, cti_sequence_id=97818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93335, cti_sequence_id=97819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93336, cti_sequence_id=97820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575369996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93337, cti_sequence_id=97821, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93338, cti_sequence_id=97822, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93339, cti_sequence_id=97823, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93340, cti_sequence_id=97824, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93341, cti_sequence_id=97825, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93342, cti_sequence_id=97826, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93343, cti_sequence_id=97827, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93344, cti_sequence_id=97828, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93345, cti_sequence_id=97829, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93346, cti_sequence_id=97830, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93347, cti_sequence_id=97831, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370066972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93348, cti_sequence_id=97832, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370076969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93349, cti_sequence_id=97833, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:59.568 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:47:59.715 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93350, cti_sequence_id=97834, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93351, cti_sequence_id=97835, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93352, cti_sequence_id=97836, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93353, cti_sequence_id=97837, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370106972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93354, cti_sequence_id=97838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93355, cti_sequence_id=97839, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93356, cti_sequence_id=97840, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93357, cti_sequence_id=97841, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93358, cti_sequence_id=97842, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93359, cti_sequence_id=97843, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93360, cti_sequence_id=97844, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93361, cti_sequence_id=97845, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93362, cti_sequence_id=97846, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93363, cti_sequence_id=97847, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93364, cti_sequence_id=97848, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93365, cti_sequence_id=97849, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93366, cti_sequence_id=97850, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93367, cti_sequence_id=97851, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:59.716 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:49:59.857 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93368, cti_sequence_id=97852, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93369, cti_sequence_id=97853, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93370, cti_sequence_id=97854, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93371, cti_sequence_id=97855, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93372, cti_sequence_id=97856, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93373, cti_sequence_id=97857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93374, cti_sequence_id=97858, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370246973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93375, cti_sequence_id=97859, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:50:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93376, cti_sequence_id=97860, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93377, cti_sequence_id=97861, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93378, cti_sequence_id=97862, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93379, cti_sequence_id=97863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93380, cti_sequence_id=97864, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93381, cti_sequence_id=97865, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93382, cti_sequence_id=97866, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93383, cti_sequence_id=97867, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93384, cti_sequence_id=97868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93385, cti_sequence_id=97869, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:51:59.857 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:00.054 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93386, cti_sequence_id=97870, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93387, cti_sequence_id=97871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93388, cti_sequence_id=97872, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370346190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93389, cti_sequence_id=97873, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93390, cti_sequence_id=97874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93391, cti_sequence_id=97875, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93392, cti_sequence_id=97876, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93393, cti_sequence_id=97877, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:52:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370376973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93394, cti_sequence_id=97878, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93395, cti_sequence_id=97879, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93396, cti_sequence_id=97880, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93397, cti_sequence_id=97881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93398, cti_sequence_id=97882, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370406971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93399, cti_sequence_id=97883, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93400, cti_sequence_id=97884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93401, cti_sequence_id=97885, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93402, cti_sequence_id=97886, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93403, cti_sequence_id=97887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:00.054 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:00.195 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93404, cti_sequence_id=97888, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370446969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93405, cti_sequence_id=97889, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93406, cti_sequence_id=97890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93407, cti_sequence_id=97891, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93408, cti_sequence_id=97892, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93409, cti_sequence_id=97893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93410, cti_sequence_id=97894, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93411, cti_sequence_id=97895, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93412, cti_sequence_id=97896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93413, cti_sequence_id=97897, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93414, cti_sequence_id=97898, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93415, cti_sequence_id=97899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93416, cti_sequence_id=97900, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93417, cti_sequence_id=97901, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93418, cti_sequence_id=97902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370546192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93419, cti_sequence_id=97903, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370546971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93420, cti_sequence_id=97904, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93421, cti_sequence_id=97905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:00.195 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:00.351 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93422, cti_sequence_id=97906, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93423, cti_sequence_id=97907, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93424, cti_sequence_id=97908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93425, cti_sequence_id=97909, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93426, cti_sequence_id=97910, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370596971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93427, cti_sequence_id=97911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93428, cti_sequence_id=97912, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93429, cti_sequence_id=97913, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93430, cti_sequence_id=97914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93431, cti_sequence_id=97915, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93432, cti_sequence_id=97916, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93433, cti_sequence_id=97917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93434, cti_sequence_id=97918, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93435, cti_sequence_id=97919, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370656973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93436, cti_sequence_id=97920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93437, cti_sequence_id=97921, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93438, cti_sequence_id=97922, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93439, cti_sequence_id=97923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:00.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:00.520 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93440, cti_sequence_id=97924, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93441, cti_sequence_id=97925, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93442, cti_sequence_id=97926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93443, cti_sequence_id=97927, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93444, cti_sequence_id=97928, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93445, cti_sequence_id=97929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93446, cti_sequence_id=97930, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93447, cti_sequence_id=97931, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93448, cti_sequence_id=97932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93449, cti_sequence_id=97933, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93450, cti_sequence_id=97934, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93451, cti_sequence_id=97935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93452, cti_sequence_id=97936, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93453, cti_sequence_id=97937, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370776972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93454, cti_sequence_id=97938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370786195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93455, cti_sequence_id=97939, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93456, cti_sequence_id=97940, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 03:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93457, cti_sequence_id=97941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:00.520 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:00.668 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:01.178 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370801178][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575370800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97942, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172611: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:00:01.178 -0700: %CCBU_EVENT_POOL-1-worker-95-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:00:01.178,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575370800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=97942, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000172612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93458, cti_sequence_id=97943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93459, cti_sequence_id=97944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93460, cti_sequence_id=97945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93461, cti_sequence_id=97946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93462, cti_sequence_id=97947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93463, cti_sequence_id=97948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93464, cti_sequence_id=97949, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93465, cti_sequence_id=97950, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93466, cti_sequence_id=97951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93467, cti_sequence_id=97952, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93468, cti_sequence_id=97953, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93469, cti_sequence_id=97954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93470, cti_sequence_id=97955, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93471, cti_sequence_id=97956, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93472, cti_sequence_id=97957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93473, cti_sequence_id=97958, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93474, cti_sequence_id=97959, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:01:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93475, cti_sequence_id=97960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:00.669 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:00.814 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93476, cti_sequence_id=97961, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93477, cti_sequence_id=97962, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:10.785 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370930784][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97963, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006459: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:10.785 -0700: %CCBU_EVENT_POOL-1-worker-93-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172642: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:10.786 -0700: %CCBU_EVENT_POOL-1-worker-93-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:02:10.785Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006460: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:10.786 -0700: %CCBU_EVENT_POOL-1-worker-93-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172643: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:10.786 -0700: %CCBU_EVENT_POOL-1-worker-93-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172644: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:10.787 -0700: %CCBU_EVENT_POOL-1-worker-93-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:10.784,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97963, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:10.787 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370930786][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941131, connectionDeviceId=1812896, ani=1812896, dnis=2980, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97964, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:10.787 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370930786][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97965, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941131, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:10.787 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370930787][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97966, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941131, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172648: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:10.787 -0700: %CCBU_EVENT_POOL-1-worker-97-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:10.786,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941131, connectionDeviceId=1812896, ani=1812896, dnis=2980, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97964, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941131]]: Completed task 
0000172649: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:10.787 -0700: %CCBU_EVENT_POOL-1-worker-96-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:10.786,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97965, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941131, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941131]]: Completed task 
0000006461: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:10.788 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172650: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:10.788 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941131</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:02:10.787Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:02:10.787Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:02:10.787Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:02:10.787Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941131</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172651: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:10.788 -0700: %CCBU_EVENT_POOL-1-worker-92-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:10.787,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97966, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941131, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2980, 16941131]]: Completed task 
0000172652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370936971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93478, cti_sequence_id=97967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006462: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:02:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172653: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:02:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93479, cti_sequence_id=97968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93480, cti_sequence_id=97969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93481, cti_sequence_id=97970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93482 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93482, cti_sequence_id=97971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93483, cti_sequence_id=97972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:50.104 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370970103][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97973, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:50.104 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370970103][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941131, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941131, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97974, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:50.104 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370970103][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97975, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941131]]]: Decoded Message to Finesse from backend cti server 
0000172664: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.104 -0700: %CCBU_EVENT_POOL-1-worker-99-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941131]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006463: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:50.105 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172665: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:50.106 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T11:02:50.104Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006464: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:50.107 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172666: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:50.107 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000172667: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:02:50.107 -0700: %CCBU_EVENT_POOL-1-worker-98-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:50.103,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97973, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172668: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.107 -0700: %CCBU_EVENT_POOL-1-worker-99-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:50.103,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941131, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941131, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97974, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941131]]: Completed task 
0000172669: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.108 -0700: %CCBU_EVENT_POOL-1-worker-101-6-Call.getDialogTO - No skill group name found.:  For callId 16941131, no skill group name found for skill group number 56449 
0000006465: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.108 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172670: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.108 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941131</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:02:50.107Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:02:50.107Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:02:50.107Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:02:50.107Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941131</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941131</source></Update>]: Publishing XMPP Message Asynchronously 
0000172671: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:02:50.108 -0700: %CCBU_EVENT_POOL-1-worker-101-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:02:50.103,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=97975, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2980, eventCause=-1, fltReqMaskCallIDList=[16941131]]][SEQ=[1812896, 2980, 16941131]]: Completed task 
0000172672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93484, cti_sequence_id=97976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:00.291 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370980291][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97977, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172674: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.291 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941131][messageId=CallConnectionClearedEvent]: processing event 
0000172675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:00.291 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370980291][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97978, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172676: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.291 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941131][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000172677: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.292 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941131][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000172678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:00.292 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370980291][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97979, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172679: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.292 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941131][extension=2980]: found agent not ready for processing 
0000172680: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.292 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000172681: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.292 -0700: %CCBU_EVENT_POOL-1-worker-103-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941131][messageId=CallConnectionClearedEvent]: processed event 
0000172682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:00.292 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370980292][cti_message=CTIEndCallEvent [callId=16941131, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97980, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172683: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-105-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941131][messageId=CallConnectionClearedEvent]: processing event 
0000172684: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-103-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:00.291,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97977, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[2980, 16941131]]: Completed task 
0000172685: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-105-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941131][extension=2980]: found agent not ready for processing 
0000172686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:00.293 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370980293][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97981, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172687: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-105-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000172688: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-105-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941131][messageId=CallConnectionClearedEvent]: processed event 
0000172689: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941131][messageId=AgentStateEvent]: processing event 
0000172690: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-105-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:00.291,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97978, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[1812896, 16941131]]: Completed task 
0000172691: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941131][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000172692: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941131][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000172693: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.293 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941131][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000172694: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.294 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172695: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.294 -0700: %CCBU_EVENT_POOL-1-worker-100-6-Call.getDialogTO - No skill group name found.:  For callId 16941131, no skill group name found for skill group number 56449 
0000006466: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172696: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941131</id><mediaProperties><DNIS>2980</DNIS><callType>OTHER_IN</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:02:50.107Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:02:50.107Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:02:50.107Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:00.294Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/16941131</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172697: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-100-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941131][messageId=AgentStateEvent]: processed event 
0000172698: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941131][messageId=CallClearedEvent]: processing event 
0000172699: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172700: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-102-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941131][messageId=CallClearedEvent]: processed event 
0000172701: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-102-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:00.291,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=97979, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941131, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812896, 16941131]]: Completed task 
0000172702: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-108-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941131][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172703: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941131][messageId=EndCallEvent]: processing event 
0000006467: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.295 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172704: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-108-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941131][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172705: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:03:00.295Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172706: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-108-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941131][messageId=EndCallEvent]: processed event 
0000172707: 10.61.0.47: %[call-id [16941131]]% %[agent-id []]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-108-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:00.292,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941131, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=97980, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941131]]: Completed task 
0000006468: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172708: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-100-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172709: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:00.296 -0700: %CCBU_EVENT_POOL-1-worker-100-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:00.293,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97981, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93485 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93485, cti_sequence_id=97982, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93486, cti_sequence_id=97983, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006469: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172713: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575370996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93487, cti_sequence_id=97984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93488 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371006192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93488, cti_sequence_id=97985, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93489, cti_sequence_id=97986, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93490, cti_sequence_id=97987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:43.128 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371023127][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97988, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006470: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:43.128 -0700: %CCBU_EVENT_POOL-1-worker-104-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172720: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:43.129 -0700: %CCBU_EVENT_POOL-1-worker-104-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:03:43.128Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006471: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:43.129 -0700: %CCBU_EVENT_POOL-1-worker-104-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172721: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:43.129 -0700: %CCBU_EVENT_POOL-1-worker-104-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172722: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:43.129 -0700: %CCBU_EVENT_POOL-1-worker-104-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:43.128,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97988, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:43.130 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371023130][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97989, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:43.130 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371023130][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97990, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:43.130 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371023130][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97991, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172726: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:43.130 -0700: %CCBU_EVENT_POOL-1-worker-106-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:43.130,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=97989, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941132, 1812896]]: Completed task 
0000172727: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:43.131 -0700: %CCBU_EVENT_POOL-1-worker-107-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:43.130,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97990, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941132, 1812896]]: Completed task 
0000006472: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:43.131 -0700: %CCBU_EVENT_POOL-1-worker-111-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172728: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:43.131 -0700: %CCBU_EVENT_POOL-1-worker-111-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941132</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:03:43.130Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:03:43.131Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941132</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172729: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:43.131 -0700: %CCBU_EVENT_POOL-1-worker-111-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:43.130,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97991, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941132]]: Completed task 
0000172730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93491 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93491, cti_sequence_id=97992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93492, cti_sequence_id=97993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006473: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172733: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.194 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033194][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941132, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97994, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.194 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033194][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97995, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172736: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.194 -0700: %CCBU_EVENT_POOL-1-worker-110-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941132]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006474: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-114-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006475: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-110-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172737: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-114-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:03:53.194Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172738: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-110-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941132</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>108</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:03:43.130Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:03:43.131Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941132</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941132</source></Update>]: Publishing XMPP Message Asynchronously 
0000172739: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-110-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.194,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941132, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97994, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941132, 1812896]]: Completed task 
0000006476: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:53.199 -0700: %CCBU_EVENT_POOL-1-worker-114-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172740: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:53.200 -0700: %CCBU_EVENT_POOL-1-worker-114-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172741: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:03:53.200 -0700: %CCBU_EVENT_POOL-1-worker-114-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 6, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.194,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97995, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.210 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033210][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97996, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000006477: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.211 -0700: %CCBU_EVENT_POOL-1-worker-116-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172743: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.211 -0700: %CCBU_EVENT_POOL-1-worker-116-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941132</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>108</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:03:43.130Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:03:43.131Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:03:53.210Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941132</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172744: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.212 -0700: %CCBU_EVENT_POOL-1-worker-116-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.210,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=97996, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941132]]: Completed task 
0000172745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.212 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033212][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97997, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.212 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033212][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941132, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97998, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.212 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033212][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97999, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:53.212 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371033212][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98000, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172749: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-112-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.212,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941132, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941132, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=97998, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941132, 1812896]]: Completed task 
0000172750: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-117-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.212,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=97999, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941132, 1812896]]: Completed task 
0000006478: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-113-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006479: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-109-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172752: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-109-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T11:03:53.212Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172751: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-113-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941132</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>108</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:03:43.130Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:03:53.213Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:53.213Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941132</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172753: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:03:53.213 -0700: %CCBU_EVENT_POOL-1-worker-113-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.212,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98000, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941132, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941132, 2980]]: Completed task 
0000006480: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:53.214 -0700: %CCBU_EVENT_POOL-1-worker-109-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172754: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:53.214 -0700: %CCBU_EVENT_POOL-1-worker-109-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172755: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:03:53.214 -0700: %CCBU_EVENT_POOL-1-worker-109-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:03:53.212,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=97997, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93493, cti_sequence_id=98001, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006481: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172757: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:03:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:00.814 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:00.960 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93494 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93494, cti_sequence_id=98002, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93495, cti_sequence_id=98003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93496, cti_sequence_id=98004, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93497 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93497, cti_sequence_id=98005, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93498, cti_sequence_id=98006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93499, cti_sequence_id=98007, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:45.124 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371085124][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98008, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:45.124 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371085124][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98009, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000172770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:45.126 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371085124][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98010, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000172771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:45.126 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371085126][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98011, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:45.126 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371085126][cti_message=CTIEndCallEvent [callId=16941132, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98012, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006482: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.126 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172773: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.126 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941132</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>108</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:03:43.130Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:03:43.131Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:03:53.213Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:04:45.124Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941132</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172774: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.126 -0700: %CCBU_EVENT_POOL-1-worker-118-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:45.124,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98008, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941132, 2980]]: Completed task 
0000172775: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.126 -0700: %CCBU_EVENT_POOL-1-worker-115-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:45.124,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98009, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941132, 1812896]]: Completed task 
0000172776: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.127 -0700: %CCBU_EVENT_POOL-1-worker-119-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941132][messageId=CallClearedEvent]: processing event 
0000172777: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.127 -0700: %CCBU_EVENT_POOL-1-worker-119-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172778: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.127 -0700: %CCBU_EVENT_POOL-1-worker-119-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941132][messageId=CallClearedEvent]: processed event 
0000172779: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.127 -0700: %CCBU_EVENT_POOL-1-worker-119-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:45.124,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98010, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941132, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941132, 1812896]]: Completed task 
0000172780: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.127 -0700: %CCBU_EVENT_POOL-1-worker-122-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941132][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000006483: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172781: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T11:04:45.126Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172782: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-122-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941132][messageId=EndCallEvent]: processing event 
0000172783: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-122-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941132][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000172784: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-122-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941132][messageId=EndCallEvent]: processed event 
0000172785: 10.61.0.47: %[call-id [16941132]]% %[agent-id []]% Dec 03 2019 04:04:45.128 -0700: %CCBU_EVENT_POOL-1-worker-122-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:45.126,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941132, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98012, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941132, 1812896]]: Completed task 
0000006484: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:45.129 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172786: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:45.129 -0700: %CCBU_EVENT_POOL-1-worker-118-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172787: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:45.129 -0700: %CCBU_EVENT_POOL-1-worker-118-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:45.126,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98011, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93500 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93500, cti_sequence_id=98013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93501, cti_sequence_id=98014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006485: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:04:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172791: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:04:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:55.186 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371095186][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98015, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:55.186 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371095186][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98016, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:55.187 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371095186][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98017, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172795: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.187 -0700: %CCBU_EVENT_POOL-1-worker-123-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:55.186,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98015, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172796: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.187 -0700: %CCBU_EVENT_POOL-1-worker-120-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2400] 
0000172797: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.187 -0700: %CCBU_EVENT_POOL-1-worker-120-6-CONFIG_AGENT_INVALIDATED:  Agent[2400] 
0000006486: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.188 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172798: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.188 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension></extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>LOGOUT</category><code>50004</code><forAll>true</forAll><id>5</id><label>Inactivity Timeout</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/5</uri></reasonCode><reasonCodeId>5</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-03T11:04:55.187Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006487: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.188 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172799: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.188 -0700: %CCBU_EVENT_POOL-1-worker-120-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000172800: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.189 -0700: %CCBU_EVENT_POOL-1-worker-120-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:55.186,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98016, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000006488: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.190 -0700: %CCBU_EVENT_POOL-1-worker-126-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172801: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.190 -0700: %CCBU_EVENT_POOL-1-worker-126-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension></extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>LOGOUT</category><code>50004</code><forAll>true</forAll><id>5</id><label>Inactivity Timeout</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/5</uri></reasonCode><reasonCodeId>5</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-03T11:04:55.186Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006489: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.191 -0700: %CCBU_EVENT_POOL-1-worker-126-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172802: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.191 -0700: %CCBU_EVENT_POOL-1-worker-126-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000172803: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:04:55.191 -0700: %CCBU_EVENT_POOL-1-worker-126-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:55.186,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=50004, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98017, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:56.106 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371096106][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98018, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006490: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:04:56.107 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172805: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:04:56.107 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:04:56.106Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006491: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:04:56.108 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172806: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:04:56.108 -0700: %CCBU_EVENT_POOL-1-worker-124-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172807: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:04:56.108 -0700: %CCBU_EVENT_POOL-1-worker-124-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:04:56.106,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98018, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93502, cti_sequence_id=98019, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006492: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:04:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172809: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:04:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93503 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93503, cti_sequence_id=98020, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93504, cti_sequence_id=98021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93505, cti_sequence_id=98022, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93506 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93506, cti_sequence_id=98023, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93507, cti_sequence_id=98024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93508, cti_sequence_id=98025, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93509 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:46.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371146195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93509, cti_sequence_id=98026, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93510, cti_sequence_id=98027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93511, cti_sequence_id=98028, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:00.960 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:01.111 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93512 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371166192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93512, cti_sequence_id=98029, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93513, cti_sequence_id=98030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93514, cti_sequence_id=98031, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93515 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371186192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93515, cti_sequence_id=98032, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93516, cti_sequence_id=98033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93517, cti_sequence_id=98034, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93518 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93518, cti_sequence_id=98035, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93519, cti_sequence_id=98036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:06:56.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371216983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93520, cti_sequence_id=98037, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93521 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93521, cti_sequence_id=98038, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93522, cti_sequence_id=98039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93523, cti_sequence_id=98040, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93524 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93524, cti_sequence_id=98041, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93525, cti_sequence_id=98042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93526, cti_sequence_id=98043, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93527 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93527, cti_sequence_id=98044, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93528, cti_sequence_id=98045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:07:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371276973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93529, cti_sequence_id=98046, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:01.111 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:01.252 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93530 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93530, cti_sequence_id=98047, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93531, cti_sequence_id=98048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93532, cti_sequence_id=98049, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93533 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93533, cti_sequence_id=98050, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93534, cti_sequence_id=98051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:36.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371316976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93535, cti_sequence_id=98052, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93536 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93536, cti_sequence_id=98053, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93537, cti_sequence_id=98054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:08:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93538, cti_sequence_id=98055, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93539 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93539, cti_sequence_id=98056, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93540, cti_sequence_id=98057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93541, cti_sequence_id=98058, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93542 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93542, cti_sequence_id=98059, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93543, cti_sequence_id=98060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93544, cti_sequence_id=98061, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93545 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93545, cti_sequence_id=98062, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93546, cti_sequence_id=98063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:09:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371396974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93547, cti_sequence_id=98064, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:01.252 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:01.403 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93548 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93548, cti_sequence_id=98065, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93549, cti_sequence_id=98066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93550, cti_sequence_id=98067, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93551 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93551, cti_sequence_id=98068, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93552, cti_sequence_id=98069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93553, cti_sequence_id=98070, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93554 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93554, cti_sequence_id=98071, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371446971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93555, cti_sequence_id=98072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93556, cti_sequence_id=98073, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:59.646 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371459646][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98074, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006493: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:10:59.647 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172889: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:10:59.647 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:10:59.646Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006494: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:10:59.647 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172890: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:10:59.648 -0700: %CCBU_EVENT_POOL-1-worker-127-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000172891: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:10:59.648 -0700: %CCBU_EVENT_POOL-1-worker-127-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:10:59.646,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98074, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:59.650 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371459649][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98075, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:59.650 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371459649][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98076, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941133, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:10:59.650 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371459649][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98077, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941133, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172895: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:10:59.650 -0700: %CCBU_EVENT_POOL-1-worker-130-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:10:59.649,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98075, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000172896: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:10:59.650 -0700: %CCBU_EVENT_POOL-1-worker-128-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:10:59.650,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98076, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941133, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941133]]: Completed task 
0000006495: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:10:59.651 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172897: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:10:59.651 -0700: %CCBU_EVENT_POOL-1-worker-125-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:10:59.650Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:10:59.650Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:10:59.650Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:10:59.650Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172898: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:10:59.651 -0700: %CCBU_EVENT_POOL-1-worker-125-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:10:59.650,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98077, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941133, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941133]]: Completed task 
0000172899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93557 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93557, cti_sequence_id=98078, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93558, cti_sequence_id=98079, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006496: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172902: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:10.176 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371470175][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98080, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:10.176 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371470175][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98081, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172905: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:11:10.176 -0700: %CCBU_EVENT_POOL-1-worker-129-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941133]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000172906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:10.179 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371470178][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98082, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941133]]]: Decoded Message to Finesse from backend cti server 
0000006497: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:11:10.179 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172907: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:11:10.179 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T11:11:10.176Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172908: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:11:10.179 -0700: %CCBU_EVENT_POOL-1-worker-129-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:10.176,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98081, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000006498: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:11:10.180 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172909: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:11:10.180 -0700: %CCBU_EVENT_POOL-1-worker-136-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000172910: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:11:10.180 -0700: %CCBU_EVENT_POOL-1-worker-136-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:10.175,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98080, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006499: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:11:10.180 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172911: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:11:10.180 -0700: %CCBU_EVENT_POOL-1-worker-131-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941133</source></Update>]: Publishing XMPP Message Asynchronously 
0000172912: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:11:10.181 -0700: %CCBU_EVENT_POOL-1-worker-131-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:10.178,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98082, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941133]]][SEQ=[1812896, 2981, 16941133]]: Completed task 
0000172913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93559, cti_sequence_id=98083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006500: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172914: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93560 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93560, cti_sequence_id=98084, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93561, cti_sequence_id=98085, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93562, cti_sequence_id=98086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93563 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93563, cti_sequence_id=98087, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93564, cti_sequence_id=98088, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:56.081 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371516081][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98089, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:56.081 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371516081][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98090, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006501: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:56.082 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172924: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:56.082 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T11:11:56.082Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:56.082 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371516081][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98091, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006502: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:56.083 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172926: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:56.083 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93565, cti_sequence_id=98092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006503: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172928: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:11:56.970 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172929: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.083 -0700: %CCBU_EVENT_POOL-1-worker-132-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2400]: has 0 calls 
0000172930: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.083 -0700: %CCBU_EVENT_POOL-1-worker-132-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93566 peripheralId: 5000, extension: 2980][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000172931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:58.086 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371518086][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=93566, cti_sequence_id=98093, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172932: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.086 -0700: %CCBU_EVENT_POOL-1-worker-132-6-DROPPED_AFTER_SNAPSHOT:  Agent[2400]: has 0 calls 
0000172933: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.086 -0700: %CCBU_EVENT_POOL-1-worker-132-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93567 , agentId: 2400][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000172934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:11:58.088 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371518087][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=1, wrapupDataOutgoingMode=1, logoutNonActivityTime=10, qualityRecordingRate=-1, ringNoAnswerTime=40, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=7200, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=93567, cti_sequence_id=98094, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172935: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.088 -0700: %CCBU_EVENT_POOL-1-worker-132-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2400][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@e4d78d[id=2400,mediaType=1,agentId=2400,agentName=2400,firstName=Cmtest1,lastName=test1,extension=2980,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-03T11:11:56.082Z,wrapUpOnIncoming=OPTIONAL,mediaState=<null>,wrapUpTimer=7200,_requestId=<null>]]: Duplicate event not published to client 
0000172936: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.088 -0700: %CCBU_EVENT_POOL-1-worker-132-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2007, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:56.081,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98089, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172937: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.089 -0700: %CCBU_EVENT_POOL-1-worker-137-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:56.081,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98090, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172938: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:11:58.089 -0700: %CCBU_EVENT_POOL-1-worker-133-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:11:56.081,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98091, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:00.421 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371520421][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98095, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006504: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:00.422 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172940: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:00.423 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:12:00.422Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006505: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:00.423 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172941: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:00.423 -0700: %CCBU_EVENT_POOL-1-worker-134-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000172942: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:00.423 -0700: %CCBU_EVENT_POOL-1-worker-134-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:00.421,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98095, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000172943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:01.403 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000172944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:01.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000172945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93568 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000172946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371526192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93568, cti_sequence_id=98096, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93569, cti_sequence_id=98097, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006506: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172948: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000172949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.331 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527330][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98098, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.331 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527331][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98099, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941133, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]]: Decoded Message to Finesse from backend cti server 
0000172951: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.331 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000172952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.331 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527331][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98100, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172953: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.331 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000172954: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.331 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000172955: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.331 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172956: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.331 -0700: %CCBU_EVENT_POOL-1-worker-139-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000172957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.332 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527331][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98101, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.332 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527332][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98102, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706495, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941133, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000006507: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.332 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172959: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.332 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-03T11:12:07.331Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000172960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.332 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527332][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706495, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98103, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.332 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527332][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98104, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706495, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000006508: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.333 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172962: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.333 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000172963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.333 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527333][cti_message=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98105, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172964: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.333 -0700: %CCBU_EVENT_POOL-1-worker-139-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.331,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98098, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.334 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706495, newConnectionDeviceIdType=0, ani=1812896, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98106, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.334 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98107, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706495, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006509: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.334 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.334 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98108, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706495, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=2980, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000172968: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.334 -0700: %CCBU_EVENT_POOL-1-worker-139-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.333Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941133</source></Update>]: Publishing XMPP Message Asynchronously 
0000172969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.334 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98109, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941133, secondaryCallId=2130706495, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=2980, connectedPartyCallId=[16941133], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000172970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.335 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTIEndCallEvent [callId=16941133, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98110, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172971: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.335 -0700: %CCBU_EVENT_POOL-1-worker-139-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.331,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98099, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941133, localConnectionState=4, eventCause=-1, connectionDeviceId=2981, holdingDeviceType=0, holdingDeviceId=2981]][SEQ=[2981, 16941133]]: Completed task 
0000172972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.335 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527334][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941133, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98111, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.335 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527335][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941133, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98112, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172974: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.335 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000172975: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.335 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000172976: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.336 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000172977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.336 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527335][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98113, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172978: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.336 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000172979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:07.336 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371527335][cti_message=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98114, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000172980: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.336 -0700: %CCBU_EVENT_POOL-1-worker-140-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000006510: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.336 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172981: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.336 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T11:12:07.336Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006511: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172982: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-140-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000172983: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-140-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.331,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98100, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000172984: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-143-6-Call.getDialogTO - No skill group name found.:  For callId 2130706495, no skill group name found for skill group number 0 
0000006512: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-143-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172985: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-143-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.337Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/2130706495</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000172986: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.337 -0700: %CCBU_EVENT_POOL-1-worker-143-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.331,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, ani=2981, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98101, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2130706495, 2981]]: Completed task 
0000172987: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.338 -0700: %CCBU_EVENT_POOL-1-worker-141-6-Call.getDialogTO - No skill group name found.:  For callId 2130706495, no skill group name found for skill group number 0 
0000172988: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-141-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.332,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98102, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706495, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, cocConnectionCallID=16941133, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2981, eventCause=-1]][SEQ=[2130706495, 2981]]: Completed task 
0000172989: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-145-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=2130706495]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000172990: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-145-6-Call.getDialogTO - No skill group name found.:  For callId 2130706495, no skill group name found for skill group number 0 
0000006513: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-145-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172991: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-145-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.337Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706495</source></Update>]: Publishing XMPP Message Asynchronously 
0000172992: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-145-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.332,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706495, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2980, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98103, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706495, 2981]]: Completed task 
0000172993: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.339 -0700: %CCBU_EVENT_POOL-1-worker-142-6-Call.getDialogTO - No skill group name found.:  For callId 2130706495, no skill group name found for skill group number 0 
0000006514: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172994: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706495</source></Update>]: Publishing XMPP Message Asynchronously 
0000172995: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.332,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98104, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706495, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2981, callingDeviceId=2981, calledDeviceId=2980, eventCause=-1]][SEQ=[2130706495, 2981, 2980]]: Completed task 
0000172996: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-Call.getDialogTO - No skill group name found.:  For callId 2130706495, no skill group name found for skill group number 0 
0000006515: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006516: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000172998: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-142-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706495</source></Update>]: Publishing XMPP Message Asynchronously 
0000172997: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:07.340 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:12:07.340Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000172999: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-142-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.334,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=2130706495, newConnectionDeviceIdType=0, ani=1812896, dnis=2980, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98106, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706495, 2981]]: Completed task 
0000173000: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-144-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.334,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98107, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706495, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2130706495, 2981]]: Completed task 
0000006517: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173001: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-135-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000173002: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-135-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.333,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=8 (RESERVED), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98105, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000006518: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.341 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173003: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.342 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.341Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.341Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006519: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.342 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173004: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.342 -0700: %CCBU_EVENT_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS>2980</DNIS><callType>CONSULT</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.341Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.341Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706495</source></Update>]: Publishing XMPP Message Asynchronously 
0000173005: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.342 -0700: %CCBU_EVENT_POOL-1-worker-147-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.334,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98108, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706495, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, alertingDeviceId=2980, callingDeviceId=2981, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2130706495, 2981, 2980]]: Completed task 
0000173006: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941133]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000173007: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallTransferredEvent]: processing event 
0000173008: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000173009: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2981][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000173010: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941133][extension=2981]: found agent not ready for processing 
0000173011: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000173012: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallTransferredEvent]: processed event 
0000006520: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173013: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.343 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.341Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.341Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006521: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173014: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2981</fromAddress><id>2130706495</id><mediaProperties><DNIS>2980</DNIS><callType>TRANSFER</callType><dialedNumber>2980</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.341Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.341Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.337Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.339Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2980</toAddress><uri>/finesse/api/Dialog/2130706495</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173015: 10.61.0.47: %[call-id [2130706495, 16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-146-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.334,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98109, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941133, secondaryCallId=2130706495, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812896, secondaryDeviceId=2981, transferringDeviceId=2981, transferredDeviceId=2980, connectedPartyCallId=[16941133], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812896], eventCause=32]][SEQ=[2130706495, 1812896, 2981, 16941133]]: Completed task 
0000173016: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-152-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941133][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173017: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-152-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941133]: reset 
0000173018: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-152-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.335,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941133, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98110, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000173019: 10.61.0.47: %[call-id [2130706495]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.335,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706495, connectionDeviceId=2981, newConnectionDevId=2981, newCallId=16941133, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98111, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706495, 2981]]: Completed task 
0000173020: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-processCallDataUpdate():  wrapUpAdapter 
0000173021: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallDataUpdateEvent]: processing event 
0000173022: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941133][extension=2981]: found agent not ready for processing 
0000173023: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000173024: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallDataUpdateEvent]: processed event 
0000173025: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-150-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.335,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941133, connectionDeviceId=2981, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98112, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2981, 16941133]]: Completed task 
0000173027: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000173026: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.344 -0700: %CCBU_EVENT_POOL-1-worker-154-6-processCallDataUpdate():  wrapUpAdapter 
0000173028: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000173029: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941133][currentState=LCS_ACTIVE][extension=2981][newState=LCS_WRAP_UP]: changed state 
0000173030: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000173031: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173032: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-Call.doProcessCallTransferredEvent:  Added agent with extension 2981 to wrapping up agents list for call with id 16941133 
0000006522: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.345 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173033: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.346 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.342Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.342Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.345Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006523: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.346 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173034: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.346 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.342Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.342Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.345Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941133</source></Update>]: Publishing XMPP Message Asynchronously 
0000173035: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.346 -0700: %CCBU_EVENT_POOL-1-worker-150-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000006524: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173036: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK_READY</state><stateChangeTime>2019-12-03T11:12:07.346Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006525: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173037: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: WORK_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173038: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-150-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 11][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.335,CTI_MSG_TOTAL_PROCESSING_TIME:12,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:11,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=6 (WORK_READY), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=6 (WORK_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98114, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173039: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.347 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallDataUpdateEvent]: processing event 
0000173040: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.348 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006526: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.348 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173041: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.348 -0700: %CCBU_EVENT_POOL-1-worker-154-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:07.342Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:07.342Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.345Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941133</source></Update>]: Publishing XMPP Message Asynchronously 
0000173042: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.348 -0700: %CCBU_EVENT_POOL-1-worker-154-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallDataUpdateEvent]: processed event 
0000173043: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:07.348 -0700: %CCBU_EVENT_POOL-1-worker-154-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 12][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:07.335,CTI_MSG_TOTAL_PROCESSING_TIME:13,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:12,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98113, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000173044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93570, cti_sequence_id=98115, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006527: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173045: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>1</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>1</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:23.229 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371543229][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98116, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173047: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000173048: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000173049: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000173050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:23.230 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371543230][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98117, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173051: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173052: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000173053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:23.230 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371543230][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98118, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941133]]]: Decoded Message to Finesse from backend cti server 
0000006528: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.230 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173054: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T11:12:23.230Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000173055: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-151-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:23.230,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941133, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941133, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98117, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000006529: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173056: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-157-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000173057: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-157-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:23.229,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98116, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173058: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:23.231 -0700: %CCBU_EVENT_POOL-1-worker-155-6-Call.getDialogTO - No skill group name found.:  For callId 16941133, no skill group name found for skill group number 56449 
0000006530: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:23.232 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173059: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:23.232 -0700: %CCBU_EVENT_POOL-1-worker-155-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:23.231Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:23.231Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.345Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941133</source></Update>]: Publishing XMPP Message Asynchronously 
0000173060: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:23.232 -0700: %CCBU_EVENT_POOL-1-worker-155-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:23.230,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98118, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=56449, answeringDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941133]]][SEQ=[1812896, 2980, 16941133]]: Completed task 
0000173061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93571 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93571, cti_sequence_id=98119, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93572, cti_sequence_id=98120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93573, cti_sequence_id=98121, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93574 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371566192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93574, cti_sequence_id=98122, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=1]CTIQuerySkillGroupStatisticsConf [ invokeID=93575, cti_sequence_id=98123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:49.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371569424][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98124, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:49.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371569424][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98125, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:49.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371569424][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98126, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000173071: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallConnectionClearedEvent]: processing event 
0000173072: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000173073: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2980][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000173074: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941133][extension=2980]: found agent not ready for processing 
0000173075: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000173076: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallConnectionClearedEvent]: processed event 
0000173077: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-161-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallConnectionClearedEvent]: processing event 
0000173078: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-159-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:49.424,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98124, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[2980, 16941133]]: Completed task 
0000173079: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-161-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941133][extension=2980]: found agent not ready for processing 
0000173080: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-161-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000173081: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-161-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallConnectionClearedEvent]: processed event 
0000173082: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-161-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:49.424,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98125, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[1812896, 16941133]]: Completed task 
0000173083: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-158-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=CallClearedEvent]: processing event 
0000173084: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-158-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941133][extension=2980]: found agent not ready for processing 
0000173085: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-158-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000173086: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.425 -0700: %CCBU_EVENT_POOL-1-worker-158-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=CallClearedEvent]: processed event 
0000173087: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-158-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:49.424,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98126, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941133, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812896, 16941133]]: Completed task 
0000173088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:49.426 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371569425][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98127, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173089: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000173090: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000173091: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941133][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000173092: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000173093: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.426 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173094: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.427 -0700: %CCBU_EVENT_POOL-1-worker-156-6-Call.getDialogTO - No skill group name found.:  For callId 16941133, no skill group name found for skill group number 56449 
0000006531: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.427 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173095: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.427 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:11:10.180Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:12:23.231Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:12:49.426Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>WRAP_UP</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:12:07.345Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173096: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.428 -0700: %CCBU_EVENT_POOL-1-worker-156-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000006532: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.428 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173097: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.428 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:12:49.428Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006533: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.429 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173098: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.429 -0700: %CCBU_EVENT_POOL-1-worker-156-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173099: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:12:49.429 -0700: %CCBU_EVENT_POOL-1-worker-156-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:12:49.425,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98127, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:12:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93576, cti_sequence_id=98128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006534: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173101: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:12:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>1</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93577 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93577, cti_sequence_id=98129, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=1, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93578, cti_sequence_id=98130, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:07.393 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371587393][cti_message=CTIEndCallEvent [callId=16941133, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98131, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:07.393 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371587393][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98132, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173107: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:13:07.393 -0700: %CCBU_EVENT_POOL-1-worker-168-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941133][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173108: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.393 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=AgentStateEvent]: processing event 
0000173109: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.393 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processing event 
0000173110: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.393 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941133][currentState=LCS_WRAP_UP][extension=2981][newState=LCS_DROPPED]: changed state 
0000173111: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.393 -0700: %CCBU_EVENT_POOL-1-worker-160-6-Call.getDialogTO - No skill group name found.:  For callId 16941133, no skill group name found for skill group number 56449 
0000006535: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173112: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941133</id><secondaryId>2130706495</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-17</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941133</value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:11:10.180Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:13:07.393Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941133</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173113: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-Call.agentWrappedUp:  Agent with extension 2981 completed wrap up for call with id 16941133. So Removing agent from wrapping up agents list of the call. 
0000173114: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941133][extension=2981][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000173115: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173116: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=AgentStateEvent]: processed event 
0000006536: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.394 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173117: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:13:07.394Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006537: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173118: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-160-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173119: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-168-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941133][messageId=EndCallEvent]: processing event 
0000173120: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-168-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941133][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173121: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-160-6-Agent.handleDifferentState:  Agent with extension 2981 moving out from wrap up state to READY 
0000173122: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-168-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941133][messageId=EndCallEvent]: processed event 
0000173123: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-160-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:13:07.393,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98132, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173124: 10.61.0.47: %[call-id [16941133]]% %[agent-id []]% Dec 03 2019 04:13:07.395 -0700: %CCBU_EVENT_POOL-1-worker-168-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:13:07.393,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941133, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98131, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941133]]: Completed task 
0000173125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93579, cti_sequence_id=98133, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006538: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:13:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173126: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:13:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93580 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93580, cti_sequence_id=98134, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93581, cti_sequence_id=98135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93582, cti_sequence_id=98136, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93583 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93583, cti_sequence_id=98137, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93584, cti_sequence_id=98138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:13:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93585, cti_sequence_id=98139, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:01.546 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:01.692 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93586 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93586, cti_sequence_id=98140, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93587, cti_sequence_id=98141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93588, cti_sequence_id=98142, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93589 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93589, cti_sequence_id=98143, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93590, cti_sequence_id=98144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93591, cti_sequence_id=98145, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93592 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93592, cti_sequence_id=98146, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93593, cti_sequence_id=98147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93594, cti_sequence_id=98148, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93595 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93595, cti_sequence_id=98149, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93596, cti_sequence_id=98150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93597, cti_sequence_id=98151, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93598 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371726192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93598, cti_sequence_id=98152, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93599, cti_sequence_id=98153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93600, cti_sequence_id=98154, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93601 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:46.198 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371746198][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93601, cti_sequence_id=98155, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371746971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93602, cti_sequence_id=98156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93603, cti_sequence_id=98157, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:01.692 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:01.843 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:06.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93604 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93604, cti_sequence_id=98158, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93605, cti_sequence_id=98159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93606, cti_sequence_id=98160, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93607 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93607, cti_sequence_id=98161, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93608, cti_sequence_id=98162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93609, cti_sequence_id=98163, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93610 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93610, cti_sequence_id=98164, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93611, cti_sequence_id=98165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93612, cti_sequence_id=98166, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93613 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93613, cti_sequence_id=98167, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93614, cti_sequence_id=98168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93615, cti_sequence_id=98169, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93616 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93616, cti_sequence_id=98170, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93617, cti_sequence_id=98171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93618, cti_sequence_id=98172, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93619 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93619, cti_sequence_id=98173, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93620, cti_sequence_id=98174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:17:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93621, cti_sequence_id=98175, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:01.843 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:01.989 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93622 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93622, cti_sequence_id=98176, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93623, cti_sequence_id=98177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93624, cti_sequence_id=98178, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93625 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93625, cti_sequence_id=98179, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93626, cti_sequence_id=98180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93627, cti_sequence_id=98181, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93628 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93628, cti_sequence_id=98182, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371926971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93629, cti_sequence_id=98183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93630, cti_sequence_id=98184, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93631 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93631, cti_sequence_id=98185, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93632, cti_sequence_id=98186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93633, cti_sequence_id=98187, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93634 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93634, cti_sequence_id=98188, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371966983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93635, cti_sequence_id=98189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93636, cti_sequence_id=98190, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93637 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93637, cti_sequence_id=98191, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:46.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371986972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93638, cti_sequence_id=98192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575371996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93639, cti_sequence_id=98193, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:01.990 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:02.137 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93640 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93640, cti_sequence_id=98194, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93641, cti_sequence_id=98195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93642, cti_sequence_id=98196, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93643 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93643, cti_sequence_id=98197, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93644, cti_sequence_id=98198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93645, cti_sequence_id=98199, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93646 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93646, cti_sequence_id=98200, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93647, cti_sequence_id=98201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93648, cti_sequence_id=98202, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93649 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93649, cti_sequence_id=98203, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93650, cti_sequence_id=98204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93651, cti_sequence_id=98205, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93652 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93652, cti_sequence_id=98206, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93653, cti_sequence_id=98207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93654, cti_sequence_id=98208, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93655 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93655, cti_sequence_id=98209, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93656, cti_sequence_id=98210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93657, cti_sequence_id=98211, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:02.137 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:02.287 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93658 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93658, cti_sequence_id=98212, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93659, cti_sequence_id=98213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93660, cti_sequence_id=98214, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93661 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93661, cti_sequence_id=98215, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93662, cti_sequence_id=98216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93663, cti_sequence_id=98217, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93664 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93664, cti_sequence_id=98218, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93665, cti_sequence_id=98219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93666, cti_sequence_id=98220, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:02.956 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372182956][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98221, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006539: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:02.957 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173254: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:02.957 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:23:02.957Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006540: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:02.958 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173255: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:02.958 -0700: %CCBU_EVENT_POOL-1-worker-162-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000173256: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:02.958 -0700: %CCBU_EVENT_POOL-1-worker-162-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:02.956,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98221, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:02.959 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372182958][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98222, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173258: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:02.959 -0700: %CCBU_EVENT_POOL-1-worker-163-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:02.959,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98222, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941134, 1812896]]: Completed task 
0000173259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:02.959 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372182959][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98223, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:02.959 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372182959][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98224, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173261: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:02.959 -0700: %CCBU_EVENT_POOL-1-worker-167-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:02.959,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98223, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941134, 1812896]]: Completed task 
0000006541: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:02.960 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173262: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:02.960 -0700: %CCBU_EVENT_POOL-1-worker-166-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941134</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941134</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173263: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:02.960 -0700: %CCBU_EVENT_POOL-1-worker-166-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:02.959,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98224, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 2981, 16941134]]: Completed task 
0000173264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93667 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:06.199 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372186199][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93667, cti_sequence_id=98225, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93668, cti_sequence_id=98226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006542: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173267: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.913 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192912][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941134, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98227, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173269: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.913 -0700: %CCBU_EVENT_POOL-1-worker-165-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941134]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000173270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.918 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192914][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98228, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006543: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-165-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006544: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173271: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-165-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941134</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>110</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941134</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941134</source></Update>]: Publishing XMPP Message Asynchronously 
0000173272: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:23:12.918Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000173273: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-165-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 6, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.912,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941134, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98227, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941134, 1812896]]: Completed task 
0000006545: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173274: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:12.919 -0700: %CCBU_EVENT_POOL-1-worker-164-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000173275: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:12.920 -0700: %CCBU_EVENT_POOL-1-worker-164-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.915,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:3,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98228, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.928 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192928][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98229, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000173277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.929 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192928][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98230, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006546: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.929 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173278: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.929 -0700: %CCBU_EVENT_POOL-1-worker-169-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941134</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>110</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:23:12.928Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941134</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173279: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.929 -0700: %CCBU_EVENT_POOL-1-worker-169-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.928,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98229, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941134]]: Completed task 
0000173280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.929 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192929][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941134, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98231, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173281: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.930 -0700: %CCBU_EVENT_POOL-1-worker-172-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.929,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941134, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941134, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98231, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941134, 1812896]]: Completed task 
0000006547: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:12.930 -0700: %CCBU_EVENT_POOL-1-worker-170-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173282: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:12.930 -0700: %CCBU_EVENT_POOL-1-worker-170-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T11:23:12.929Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000173283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.930 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192930][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98232, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:12.930 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372192930][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98233, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006548: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:12.930 -0700: %CCBU_EVENT_POOL-1-worker-170-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173285: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.930 -0700: %CCBU_EVENT_POOL-1-worker-173-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.930,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:0,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98232, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941134, 1812896]]: Completed task 
0000173286: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:12.931 -0700: %CCBU_EVENT_POOL-1-worker-170-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000006549: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.931 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173287: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:12.931 -0700: %CCBU_EVENT_POOL-1-worker-170-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.929,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98230, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173288: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.931 -0700: %CCBU_EVENT_POOL-1-worker-171-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941134</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>110</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:23:12.931Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:12.931Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941134</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173289: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:12.931 -0700: %CCBU_EVENT_POOL-1-worker-171-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:12.930,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98233, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941134, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941134, 2980]]: Completed task 
0000173290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93669, cti_sequence_id=98234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006550: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173291: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:18.129 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372198129][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98235, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:18.129 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372198129][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98236, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:18.131 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372198130][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98237, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000006551: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-175-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:18.131 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372198130][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98238, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173296: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-175-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941134</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>110</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:23:02.959Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:02.959Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:23:12.931Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:23:18.129Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941134</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173297: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-175-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:18.129,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98235, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941134, 2980]]: Completed task 
0000173298: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-174-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:18.129,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98236, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[16941134, 1812896]]: Completed task 
0000173299: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941134][messageId=CallClearedEvent]: processing event 
0000173300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:18.131 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372198131][cti_message=CTIEndCallEvent [callId=16941134, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98239, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173301: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.131 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173302: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.132 -0700: %CCBU_EVENT_POOL-1-worker-178-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941134][messageId=CallClearedEvent]: processed event 
0000173303: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.132 -0700: %CCBU_EVENT_POOL-1-worker-178-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:18.130,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98237, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941134, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[16941134, 1812896]]: Completed task 
0000006552: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:18.132 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173304: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:18.132 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:23:18.131Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000173305: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.132 -0700: %CCBU_EVENT_POOL-1-worker-177-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941134][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173306: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-177-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941134][messageId=EndCallEvent]: processing event 
0000173307: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-177-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941134][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173308: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-177-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941134][messageId=EndCallEvent]: processed event 
0000006553: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173309: 10.61.0.47: %[call-id [16941134]]% %[agent-id []]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-177-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:18.131,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941134, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98239, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[16941134, 1812896]]: Completed task 
0000173310: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-176-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173311: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:23:18.133 -0700: %CCBU_EVENT_POOL-1-worker-176-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:18.130,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98238, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93670 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93670, cti_sequence_id=98240, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:26.722 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372206722][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98241, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006554: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:26.723 -0700: %CCBU_EVENT_POOL-1-worker-182-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173315: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:26.723 -0700: %CCBU_EVENT_POOL-1-worker-182-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:23:26.723Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006555: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:26.724 -0700: %CCBU_EVENT_POOL-1-worker-182-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173316: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:26.724 -0700: %CCBU_EVENT_POOL-1-worker-182-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173317: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:23:26.724 -0700: %CCBU_EVENT_POOL-1-worker-182-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:23:26.722,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98241, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93671, cti_sequence_id=98242, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006556: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173319: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:23:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93672, cti_sequence_id=98243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93673 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93673, cti_sequence_id=98244, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93674, cti_sequence_id=98245, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93675, cti_sequence_id=98246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:02.288 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:02.430 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93676 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93676, cti_sequence_id=98247, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93677, cti_sequence_id=98248, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93678, cti_sequence_id=98249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93679 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93679, cti_sequence_id=98250, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93680, cti_sequence_id=98251, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93681, cti_sequence_id=98252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93682 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93682, cti_sequence_id=98253, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93683, cti_sequence_id=98254, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93684, cti_sequence_id=98255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93685 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93685, cti_sequence_id=98256, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93686, cti_sequence_id=98257, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93687, cti_sequence_id=98258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93688 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93688, cti_sequence_id=98259, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:26.995 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372326995][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93689, cti_sequence_id=98260, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93690, cti_sequence_id=98261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:40.944 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372340943][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98262, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006557: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:40.945 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173348: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:40.945 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:25:40.944Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006558: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:40.945 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:40.945 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372340945][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98263, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173350: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:40.945 -0700: %CCBU_EVENT_POOL-1-worker-181-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000173351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:40.945 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372340945][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98264, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:40.945 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372340945][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98265, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173353: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:40.946 -0700: %CCBU_EVENT_POOL-1-worker-181-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:40.944,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98262, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173354: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:40.946 -0700: %CCBU_EVENT_POOL-1-worker-183-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:40.945,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, ani=1812896, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98263, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941135]]: Completed task 
0000173355: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:40.946 -0700: %CCBU_EVENT_POOL-1-worker-185-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:40.945,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98264, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941135]]: Completed task 
0000006559: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:40.947 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173356: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:40.947 -0700: %CCBU_EVENT_POOL-1-worker-184-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941135</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941135</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173357: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:40.947 -0700: %CCBU_EVENT_POOL-1-worker-184-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:40.945,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98265, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941135, 2981]]: Completed task 
0000173358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93691 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93691, cti_sequence_id=98266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93692, cti_sequence_id=98267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006560: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:25:46.970 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173361: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:25:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:50.982 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372350982][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941135, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98268, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:50.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372350982][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98269, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173364: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.983 -0700: %CCBU_EVENT_POOL-1-worker-179-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941135]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006561: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006562: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173365: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-179-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941135</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>111</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941135</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941135</source></Update>]: Publishing XMPP Message Asynchronously 
0000173366: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T11:25:50.985Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000173367: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-179-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:50.982,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941135, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98268, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941135]]: Completed task 
0000006563: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:50.986 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173368: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:50.987 -0700: %CCBU_EVENT_POOL-1-worker-180-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000173369: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:50.987 -0700: %CCBU_EVENT_POOL-1-worker-180-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:50.982,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98269, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:50.999 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372350999][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98270, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000006564: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.999 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173371: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:50.999 -0700: %CCBU_EVENT_POOL-1-worker-186-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941135</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>111</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T11:25:50.999Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941135</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173372: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.000 -0700: %CCBU_EVENT_POOL-1-worker-186-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:50.999,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98270, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941135]]: Completed task 
0000173373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:51.000 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372351000][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98271, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:51.001 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372351000][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941135, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98272, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006565: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:51.001 -0700: %CCBU_EVENT_POOL-1-worker-187-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173375: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.001 -0700: %CCBU_EVENT_POOL-1-worker-189-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:51.001,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941135, connectionDeviceId=1812896, newConnectionDevId=1812896, newCallId=16941135, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98272, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812896, 16941135]]: Completed task 
0000173376: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:51.001 -0700: %CCBU_EVENT_POOL-1-worker-187-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T11:25:51.000Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000173377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:51.001 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372351001][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98273, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:51.002 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372351002][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98274, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000173379: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.002 -0700: %CCBU_EVENT_POOL-1-worker-188-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:51.001,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98273, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812896, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941135]]: Completed task 
0000006566: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:51.002 -0700: %CCBU_EVENT_POOL-1-worker-187-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173380: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:51.002 -0700: %CCBU_EVENT_POOL-1-worker-187-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000006567: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.003 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173381: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.003 -0700: %CCBU_EVENT_POOL-1-worker-191-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941135</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>111</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:25:51.002Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:51.002Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941135</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173382: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:51.003 -0700: %CCBU_EVENT_POOL-1-worker-191-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:51.002,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98274, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941135, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812896, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812896, 16941135, 2980]]: Completed task 
0000173383: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 04:25:51.003 -0700: %CCBU_EVENT_POOL-1-worker-187-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:51.000,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98271, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.510 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356509][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98275, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.510 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356509][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98276, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000173386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.511 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356510][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98277, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000173387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.511 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356511][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98278, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006568: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.511 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.512 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356511][cti_message=CTIEndCallEvent [callId=16941135, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98279, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173389: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.512 -0700: %CCBU_EVENT_POOL-1-worker-192-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812896</fromAddress><id>16941135</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>111</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812896</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T11:25:40.946Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:40.946Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T11:25:51.002Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T11:25:56.510Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941135</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000173390: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.512 -0700: %CCBU_EVENT_POOL-1-worker-192-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:56.509,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98275, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2980, releasingDeviceId=2980, eventCause=-1]][SEQ=[16941135, 2980]]: Completed task 
0000173391: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.512 -0700: %CCBU_EVENT_POOL-1-worker-192-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:56.509,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98276, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812896, releasingDeviceId=1812896, eventCause=-1]][SEQ=[1812896, 16941135]]: Completed task 
0000006569: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:56.512 -0700: %CCBU_EVENT_POOL-1-worker-198-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173392: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-198-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T11:25:56.512Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000173393: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-200-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941135][messageId=CallClearedEvent]: processing event 
0000173394: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-200-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000173395: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-200-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941135][messageId=CallClearedEvent]: processed event 
0000173396: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-200-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:56.511,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98277, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941135, peripheralId=5000, connectionDeviceId=1812896, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812896, 16941135]]: Completed task 
0000006570: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-198-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173397: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-194-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941135][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173398: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:56.513 -0700: %CCBU_EVENT_POOL-1-worker-198-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000173399: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.514 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941135][messageId=EndCallEvent]: processing event 
0000173400: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.514 -0700: %CCBU_EVENT_POOL-1-worker-194-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941135][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000173401: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.514 -0700: %CCBU_EVENT_POOL-1-worker-194-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941135][messageId=EndCallEvent]: processed event 
0000173402: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 04:25:56.514 -0700: %CCBU_EVENT_POOL-1-worker-198-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:56.511,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98278, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000173403: 10.61.0.47: %[call-id [16941135]]% %[agent-id []]% Dec 03 2019 04:25:56.514 -0700: %CCBU_EVENT_POOL-1-worker-194-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:25:56.511,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941135, connectionDeviceIdType=1, connectionDeviceId=1812896, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98279, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812896, 16941135]]: Completed task 
0000173404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93693, cti_sequence_id=98280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006571: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:25:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173405: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:25:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:02.431 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:02.580 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93694 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93694, cti_sequence_id=98281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93695, cti_sequence_id=98282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93696, cti_sequence_id=98283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93697 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93697, cti_sequence_id=98284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93698, cti_sequence_id=98285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93699, cti_sequence_id=98286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93700 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93700, cti_sequence_id=98287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:46.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372406986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93701, cti_sequence_id=98288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93702, cti_sequence_id=98289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93703 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372426194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93703, cti_sequence_id=98290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93704, cti_sequence_id=98291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93705, cti_sequence_id=98292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93706 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93706, cti_sequence_id=98293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93707, cti_sequence_id=98294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93708, cti_sequence_id=98295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93709 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93709, cti_sequence_id=98296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93710, cti_sequence_id=98297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93711, cti_sequence_id=98298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:02.580 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:02.729 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93712 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:06.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372486193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93712, cti_sequence_id=98299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93713, cti_sequence_id=98300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93714, cti_sequence_id=98301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93715 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93715, cti_sequence_id=98302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93716, cti_sequence_id=98303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93717, cti_sequence_id=98304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93718 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93718, cti_sequence_id=98305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93719, cti_sequence_id=98306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93720, cti_sequence_id=98307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93721 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93721, cti_sequence_id=98308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93722, cti_sequence_id=98309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93723, cti_sequence_id=98310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93724 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93724, cti_sequence_id=98311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93725, cti_sequence_id=98312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93726, cti_sequence_id=98313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93727 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93727, cti_sequence_id=98314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93728, cti_sequence_id=98315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93729, cti_sequence_id=98316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:01.195 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372601195][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575372600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98317, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173459: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 04:30:01.195 -0700: %CCBU_EVENT_POOL-1-worker-193-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 04:30:01.195,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575372600, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98317, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000173460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:02.729 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:02.875 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93730 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93730, cti_sequence_id=98318, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93731, cti_sequence_id=98319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93732, cti_sequence_id=98320, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93733 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93733, cti_sequence_id=98321, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93734, cti_sequence_id=98322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93735, cti_sequence_id=98323, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93736 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93736, cti_sequence_id=98324, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93737, cti_sequence_id=98325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:30:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93738, cti_sequence_id=98326, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93739 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93739, cti_sequence_id=98327, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93740, cti_sequence_id=98328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93741, cti_sequence_id=98329, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93742 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93742, cti_sequence_id=98330, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93743, cti_sequence_id=98331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93744, cti_sequence_id=98332, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93745 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93745, cti_sequence_id=98333, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93746, cti_sequence_id=98334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93747, cti_sequence_id=98335, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:02.875 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:03.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173488: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93748 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93748, cti_sequence_id=98336, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93749, cti_sequence_id=98337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93750, cti_sequence_id=98338, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93751 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93751, cti_sequence_id=98339, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93752, cti_sequence_id=98340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93753, cti_sequence_id=98341, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93754 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93754, cti_sequence_id=98342, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93755, cti_sequence_id=98343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:32:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93756, cti_sequence_id=98344, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93757 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93757, cti_sequence_id=98345, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372786969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93758, cti_sequence_id=98346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93759, cti_sequence_id=98347, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93760 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93760, cti_sequence_id=98348, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372806971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93761, cti_sequence_id=98349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93762, cti_sequence_id=98350, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93763 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93763, cti_sequence_id=98351, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93764, cti_sequence_id=98352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93765, cti_sequence_id=98353, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:03.026 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:03.176 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93766 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93766, cti_sequence_id=98354, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93767, cti_sequence_id=98355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93768, cti_sequence_id=98356, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93769 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93769, cti_sequence_id=98357, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93770, cti_sequence_id=98358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:36.969 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372876969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93771, cti_sequence_id=98359, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93772 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93772, cti_sequence_id=98360, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93773, cti_sequence_id=98361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93774, cti_sequence_id=98362, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93775 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93775, cti_sequence_id=98363, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93776, cti_sequence_id=98364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93777, cti_sequence_id=98365, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93778 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93778, cti_sequence_id=98366, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93779, cti_sequence_id=98367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93780, cti_sequence_id=98368, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93781 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93781, cti_sequence_id=98369, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93782, cti_sequence_id=98370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:35:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93783, cti_sequence_id=98371, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:03.176 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:03.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93784 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93784, cti_sequence_id=98372, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93785, cti_sequence_id=98373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:16.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372976973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93786, cti_sequence_id=98374, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93787 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93787, cti_sequence_id=98375, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93788, cti_sequence_id=98376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:36.988 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575372996988][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93789, cti_sequence_id=98377, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93790 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93790, cti_sequence_id=98378, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373006972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93791, cti_sequence_id=98379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93792, cti_sequence_id=98380, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93793 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93793, cti_sequence_id=98381, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373026969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93794, cti_sequence_id=98382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93795, cti_sequence_id=98383, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93796 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93796, cti_sequence_id=98384, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93797, cti_sequence_id=98385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93798, cti_sequence_id=98386, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93799 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93799, cti_sequence_id=98387, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93800, cti_sequence_id=98388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173563: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93801, cti_sequence_id=98389, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173564: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:03.352 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173565: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:03.494 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173566: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93802 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173567: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93802, cti_sequence_id=98390, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173568: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93803, cti_sequence_id=98391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93804, cti_sequence_id=98392, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173570: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93805 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93805, cti_sequence_id=98393, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93806, cti_sequence_id=98394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93807, cti_sequence_id=98395, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93808 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373126192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93808, cti_sequence_id=98396, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93809, cti_sequence_id=98397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:38:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373136974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93810, cti_sequence_id=98398, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93811 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93811, cti_sequence_id=98399, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373146974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93812, cti_sequence_id=98400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93813, cti_sequence_id=98401, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93814 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93814, cti_sequence_id=98402, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93815, cti_sequence_id=98403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93816, cti_sequence_id=98404, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173586: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93817 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173587: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93817, cti_sequence_id=98405, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173588: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373186971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93818, cti_sequence_id=98406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173589: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93819, cti_sequence_id=98407, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173590: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:03.495 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173591: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:03.640 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173592: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93820 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173593: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93820, cti_sequence_id=98408, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173594: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93821, cti_sequence_id=98409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173595: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373216969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93822, cti_sequence_id=98410, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173596: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93823 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173597: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93823, cti_sequence_id=98411, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173598: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93824, cti_sequence_id=98412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173599: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93825, cti_sequence_id=98413, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173600: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93826 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173601: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93826, cti_sequence_id=98414, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173602: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93827, cti_sequence_id=98415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93828, cti_sequence_id=98416, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173604: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93829 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93829, cti_sequence_id=98417, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93830, cti_sequence_id=98418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93831, cti_sequence_id=98419, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93832 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373286192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93832, cti_sequence_id=98420, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93833, cti_sequence_id=98421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93834, cti_sequence_id=98422, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93835 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93835, cti_sequence_id=98423, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93836, cti_sequence_id=98424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93837, cti_sequence_id=98425, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:03.641 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:03.790 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93838 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93838, cti_sequence_id=98426, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93839, cti_sequence_id=98427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93840, cti_sequence_id=98428, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93841 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93841, cti_sequence_id=98429, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93842, cti_sequence_id=98430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93843, cti_sequence_id=98431, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93844 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93844, cti_sequence_id=98432, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93845, cti_sequence_id=98433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:42:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93846, cti_sequence_id=98434, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93847 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93847, cti_sequence_id=98435, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93848, cti_sequence_id=98436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93849, cti_sequence_id=98437, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93850 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93850, cti_sequence_id=98438, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93851, cti_sequence_id=98439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93852, cti_sequence_id=98440, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93853 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93853, cti_sequence_id=98441, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93854, cti_sequence_id=98442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93855, cti_sequence_id=98443, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:03.791 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:03.935 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93856 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93856, cti_sequence_id=98444, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93857, cti_sequence_id=98445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93858, cti_sequence_id=98446, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93859 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93859, cti_sequence_id=98447, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93860, cti_sequence_id=98448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373476971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93861, cti_sequence_id=98449, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93862 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93862, cti_sequence_id=98450, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93863, cti_sequence_id=98451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93864, cti_sequence_id=98452, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93865 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93865, cti_sequence_id=98453, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93866, cti_sequence_id=98454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93867, cti_sequence_id=98455, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93868, cti_sequence_id=98456, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93869, cti_sequence_id=98457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93870, cti_sequence_id=98458, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93871 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93871, cti_sequence_id=98459, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93872, cti_sequence_id=98460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:45:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93873, cti_sequence_id=98461, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:03.935 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:04.081 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93874 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93874, cti_sequence_id=98462, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93875, cti_sequence_id=98463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93876, cti_sequence_id=98464, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93877 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93877, cti_sequence_id=98465, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93878, cti_sequence_id=98466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93879, cti_sequence_id=98467, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93880, cti_sequence_id=98468, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93881, cti_sequence_id=98469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93882, cti_sequence_id=98470, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93883, cti_sequence_id=98471, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93884, cti_sequence_id=98472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93885, cti_sequence_id=98473, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93886 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93886, cti_sequence_id=98474, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93887, cti_sequence_id=98475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93888, cti_sequence_id=98476, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93889 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93889, cti_sequence_id=98477, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93890, cti_sequence_id=98478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93891, cti_sequence_id=98479, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:04.081 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:04.242 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93892 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93892, cti_sequence_id=98480, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93893, cti_sequence_id=98481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93894, cti_sequence_id=98482, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93895 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93895, cti_sequence_id=98483, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93896, cti_sequence_id=98484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93897, cti_sequence_id=98485, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173704: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93898 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93898, cti_sequence_id=98486, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93899, cti_sequence_id=98487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:48:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93900, cti_sequence_id=98488, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93901, cti_sequence_id=98489, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373746972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93902, cti_sequence_id=98490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373756975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93903, cti_sequence_id=98491, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93904 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93904, cti_sequence_id=98492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93905, cti_sequence_id=98493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93906, cti_sequence_id=98494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93907 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93907, cti_sequence_id=98495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373786969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93908, cti_sequence_id=98496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:49:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93909, cti_sequence_id=98497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:04.242 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:04.390 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93910 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93910, cti_sequence_id=98498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373806972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93911, cti_sequence_id=98499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93912, cti_sequence_id=98500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93913 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93913, cti_sequence_id=98501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93914, cti_sequence_id=98502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93915, cti_sequence_id=98503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93916, cti_sequence_id=98504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93917, cti_sequence_id=98505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:50:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373856972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93918, cti_sequence_id=98506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93919, cti_sequence_id=98507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373866971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93920, cti_sequence_id=98508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93921, cti_sequence_id=98509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93922, cti_sequence_id=98510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93923, cti_sequence_id=98511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93924, cti_sequence_id=98512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93925, cti_sequence_id=98513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93926, cti_sequence_id=98514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:51:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93927, cti_sequence_id=98515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:04.390 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:04.534 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93928 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93928, cti_sequence_id=98516, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93929, cti_sequence_id=98517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373936972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93930, cti_sequence_id=98518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93931 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93931, cti_sequence_id=98519, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93932, cti_sequence_id=98520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93933, cti_sequence_id=98521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93934 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93934, cti_sequence_id=98522, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93935, cti_sequence_id=98523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93936, cti_sequence_id=98524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93937 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93937, cti_sequence_id=98525, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373986974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93938, cti_sequence_id=98526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575373996969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93939, cti_sequence_id=98527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93940 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93940, cti_sequence_id=98528, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93941, cti_sequence_id=98529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93942, cti_sequence_id=98530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93943 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93943, cti_sequence_id=98531, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93944, cti_sequence_id=98532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93945, cti_sequence_id=98533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:04.535 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:04.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93946 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93946, cti_sequence_id=98534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374046971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93947, cti_sequence_id=98535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93948, cti_sequence_id=98536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93949 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93949, cti_sequence_id=98537, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93950, cti_sequence_id=98538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93951, cti_sequence_id=98539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93952 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93952, cti_sequence_id=98540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374086971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93953, cti_sequence_id=98541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93954, cti_sequence_id=98542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93955 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93955, cti_sequence_id=98543, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93956, cti_sequence_id=98544, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93957, cti_sequence_id=98545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93958 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93958, cti_sequence_id=98546, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93959, cti_sequence_id=98547, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374136974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93960, cti_sequence_id=98548, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93961 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93961, cti_sequence_id=98549, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93962, cti_sequence_id=98550, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:55:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374156972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93963, cti_sequence_id=98551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:04.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:04.825 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93964 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93964, cti_sequence_id=98552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93965, cti_sequence_id=98553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93966, cti_sequence_id=98554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93967 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93967, cti_sequence_id=98555, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93968, cti_sequence_id=98556, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93969, cti_sequence_id=98557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93970 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374206190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93970, cti_sequence_id=98558, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93971, cti_sequence_id=98559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:56:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93972, cti_sequence_id=98560, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93973 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:06.195 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374226195][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93973, cti_sequence_id=98561, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374226969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93974, cti_sequence_id=98562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93975, cti_sequence_id=98563, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93976 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93976, cti_sequence_id=98564, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374246973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93977, cti_sequence_id=98565, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93978, cti_sequence_id=98566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93979 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374266190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93979, cti_sequence_id=98567, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93980, cti_sequence_id=98568, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:57:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93981, cti_sequence_id=98569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:04.825 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:04.973 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93982 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93982, cti_sequence_id=98570, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93983, cti_sequence_id=98571, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93984, cti_sequence_id=98572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93985 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93985, cti_sequence_id=98573, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93986, cti_sequence_id=98574, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374316977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93987, cti_sequence_id=98575, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93988 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93988, cti_sequence_id=98576, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93989, cti_sequence_id=98577, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93990, cti_sequence_id=98578, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93991 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93991, cti_sequence_id=98579, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93992, cti_sequence_id=98580, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93993, cti_sequence_id=98581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93994 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93994, cti_sequence_id=98582, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93995, cti_sequence_id=98583, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93996, cti_sequence_id=98584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :93997 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=93997, cti_sequence_id=98585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93998, cti_sequence_id=98586, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 04:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=93999, cti_sequence_id=98587, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:00.920 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374400920][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575374400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98588, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173851: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:00:00.920 -0700: %CCBU_EVENT_POOL-1-worker-196-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:00:00.920,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575374400, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98588, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000173852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:04.973 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:05.120 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94000 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94000, cti_sequence_id=98589, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:06.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374406976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94001, cti_sequence_id=98590, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94002, cti_sequence_id=98591, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94003 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94003, cti_sequence_id=98592, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94004, cti_sequence_id=98593, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94005, cti_sequence_id=98594, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94006 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94006, cti_sequence_id=98595, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94007, cti_sequence_id=98596, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94008, cti_sequence_id=98597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94009 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374466192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94009, cti_sequence_id=98598, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94010, cti_sequence_id=98599, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94011, cti_sequence_id=98600, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94012 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94012, cti_sequence_id=98601, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94013, cti_sequence_id=98602, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94014, cti_sequence_id=98603, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94015 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374506190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94015, cti_sequence_id=98604, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94016, cti_sequence_id=98605, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:01:56.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374516975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94017, cti_sequence_id=98606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:05.120 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:05.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94018 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94018, cti_sequence_id=98607, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94019, cti_sequence_id=98608, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94020, cti_sequence_id=98609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94021 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94021, cti_sequence_id=98610, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94022, cti_sequence_id=98611, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94023, cti_sequence_id=98612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94024 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374566190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94024, cti_sequence_id=98613, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94025, cti_sequence_id=98614, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:02:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94026, cti_sequence_id=98615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94027 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94027, cti_sequence_id=98616, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:06.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374586975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94028, cti_sequence_id=98617, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94029, cti_sequence_id=98618, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94030 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94030, cti_sequence_id=98619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94031, cti_sequence_id=98620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94032, cti_sequence_id=98621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94033 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374626190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94033, cti_sequence_id=98622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94034, cti_sequence_id=98623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:03:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94035, cti_sequence_id=98624, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:05.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:05.440 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94036 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94036, cti_sequence_id=98625, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374646971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94037, cti_sequence_id=98626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94038, cti_sequence_id=98627, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94039 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94039, cti_sequence_id=98628, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94040, cti_sequence_id=98629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94041, cti_sequence_id=98630, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94042 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94042, cti_sequence_id=98631, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94043, cti_sequence_id=98632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94044, cti_sequence_id=98633, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94045 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94045, cti_sequence_id=98634, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94046, cti_sequence_id=98635, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94047, cti_sequence_id=98636, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94048 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94048, cti_sequence_id=98637, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94049, cti_sequence_id=98638, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94050, cti_sequence_id=98639, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94051 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94051, cti_sequence_id=98640, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94052, cti_sequence_id=98641, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94053, cti_sequence_id=98642, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:05.440 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:05.587 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94054 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94054, cti_sequence_id=98643, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94055, cti_sequence_id=98644, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94056, cti_sequence_id=98645, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94057 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94057, cti_sequence_id=98646, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94058, cti_sequence_id=98647, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:36.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374796975][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94059, cti_sequence_id=98648, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94060 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94060, cti_sequence_id=98649, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94061, cti_sequence_id=98650, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94062, cti_sequence_id=98651, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94063 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94063, cti_sequence_id=98652, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94064, cti_sequence_id=98653, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94065, cti_sequence_id=98654, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94066 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94066, cti_sequence_id=98655, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94067, cti_sequence_id=98656, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94068, cti_sequence_id=98657, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94069 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374866190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94069, cti_sequence_id=98658, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94070, cti_sequence_id=98659, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94071, cti_sequence_id=98660, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:05.587 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:05.730 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94072 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94072, cti_sequence_id=98661, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374886979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94073, cti_sequence_id=98662, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94074, cti_sequence_id=98663, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94075 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94075, cti_sequence_id=98664, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94076, cti_sequence_id=98665, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94077, cti_sequence_id=98666, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94078 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374926190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94078, cti_sequence_id=98667, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94079, cti_sequence_id=98668, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:08:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94080, cti_sequence_id=98669, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94081 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374946192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94081, cti_sequence_id=98670, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.799 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374946799][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98671, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.799 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374946799][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.800 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374946799][cti_message=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98673, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173975: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.800 -0700: %CCBU_EVENT_POOL-1-worker-195-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:09:06.799,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98671, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173976: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.800 -0700: %CCBU_EVENT_POOL-1-worker-199-6-CONFIG_AGENT_REMOVED_FROM_CACHE:  Agent[2401] 
0000173977: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.800 -0700: %CCBU_EVENT_POOL-1-worker-199-6-CONFIG_AGENT_INVALIDATED:  Agent[2401] 
0000006572: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.801 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173978: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.801 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension></extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>LOGOUT</state><stateChangeTime>2019-12-03T12:09:06.800Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006573: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.801 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173979: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.801 -0700: %CCBU_EVENT_POOL-1-worker-199-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: LOGOUT to team: 1]: Publishing XMPP Message Asynchronously 
0000173980: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.802 -0700: %CCBU_EVENT_POOL-1-worker-199-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:09:06.799,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98672, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173981: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:09:06.802 -0700: %CCBU_EVENT_POOL-1-worker-1-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:09:06.799,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=1 (LOGOUT), stateDuration=0, skillGroupNumber=-1, skillGroupPriority=0, agentState=1 (LOGOUT), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=0]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98673, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000173982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94082, cti_sequence_id=98674, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006574: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:09:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000173983: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:09:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>5</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000173984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94083, cti_sequence_id=98675, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94084 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374966190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94084, cti_sequence_id=98676, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94085, cti_sequence_id=98677, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94086, cti_sequence_id=98678, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94087 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94087, cti_sequence_id=98679, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94088, cti_sequence_id=98680, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:09:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575374996971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94089, cti_sequence_id=98681, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:05.730 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000173994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:05.871 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000173995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94090 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000173996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94090, cti_sequence_id=98682, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94091, cti_sequence_id=98683, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375016971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94092, cti_sequence_id=98684, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000173999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94093 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94093, cti_sequence_id=98685, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94094, cti_sequence_id=98686, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375036971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94095, cti_sequence_id=98687, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94096 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94096, cti_sequence_id=98688, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375046969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94097, cti_sequence_id=98689, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:10:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94098, cti_sequence_id=98690, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94099 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94099, cti_sequence_id=98691, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94100, cti_sequence_id=98692, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94101, cti_sequence_id=98693, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94102 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94102, cti_sequence_id=98694, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94103, cti_sequence_id=98695, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94104, cti_sequence_id=98696, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94105 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94105, cti_sequence_id=98697, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94106, cti_sequence_id=98698, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94107, cti_sequence_id=98699, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:05.872 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:06.044 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94108 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94108, cti_sequence_id=98700, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94109, cti_sequence_id=98701, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94110, cti_sequence_id=98702, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94111 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94111, cti_sequence_id=98703, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:26.983 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375146983][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94112, cti_sequence_id=98704, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94113, cti_sequence_id=98705, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94114 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94114, cti_sequence_id=98706, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375166969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94115, cti_sequence_id=98707, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:12:56.990 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375176990][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94116, cti_sequence_id=98708, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94117 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94117, cti_sequence_id=98709, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=5, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94118, cti_sequence_id=98710, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:09.636 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375189635][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98711, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:09.636 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375189636][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98712, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006575: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:09.636 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174038: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:09.637 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T12:13:09.636Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006576: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:09.637 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:09.637 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375189637][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98713, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174040: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:09.637 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174041: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.637 -0700: %CCBU_EVENT_POOL-1-worker-197-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2401]: has 0 calls 
0000174042: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.638 -0700: %CCBU_EVENT_POOL-1-worker-197-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94119 peripheralId: 5000, extension: 2981][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000174043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:11.642 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375191641][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=94119, cti_sequence_id=98714, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174044: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.642 -0700: %CCBU_EVENT_POOL-1-worker-197-6-DROPPED_AFTER_SNAPSHOT:  Agent[2401]: has 0 calls 
0000174045: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.642 -0700: %CCBU_EVENT_POOL-1-worker-197-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94120 , agentId: 2401][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000174046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:11.643 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375191643][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=94120, cti_sequence_id=98715, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174047: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.644 -0700: %CCBU_EVENT_POOL-1-worker-197-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2401][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@1df00dd[id=2401,mediaType=1,agentId=2401,agentName=2401,firstName=CmTest2,lastName=Test2,extension=2981,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent},dialogs=<null>,supervisedTeams=<null>,reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-03T12:13:09.636Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000174048: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.644 -0700: %CCBU_EVENT_POOL-1-worker-197-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2008, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:13:09.635,CTI_MSG_TOTAL_PROCESSING_TIME:2009,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98711, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174049: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.644 -0700: %CCBU_EVENT_POOL-1-worker-4-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2008, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:13:09.636,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98712, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174050: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:13:11.645 -0700: %CCBU_EVENT_POOL-1-worker-3-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:13:09.637,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98713, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375196969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94121, cti_sequence_id=98716, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006577: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:13:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174052: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:13:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94122 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94122, cti_sequence_id=98717, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94123, cti_sequence_id=98718, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94124, cti_sequence_id=98719, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94125 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375226192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94125, cti_sequence_id=98720, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94126, cti_sequence_id=98721, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:13:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94127, cti_sequence_id=98722, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:06.044 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:06.192 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94128 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:06.193 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:06.200 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375246200][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94128, cti_sequence_id=98723, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94129, cti_sequence_id=98724, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375256969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94130, cti_sequence_id=98725, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94131 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94131, cti_sequence_id=98726, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94132, cti_sequence_id=98727, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94133, cti_sequence_id=98728, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94134 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94134, cti_sequence_id=98729, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375286969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94135, cti_sequence_id=98730, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94136, cti_sequence_id=98731, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94137 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94137, cti_sequence_id=98732, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94138, cti_sequence_id=98733, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94139, cti_sequence_id=98734, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94140 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94140, cti_sequence_id=98735, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94141, cti_sequence_id=98736, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:36.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375336824][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98737, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006578: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:15:36.825 -0700: %CCBU_EVENT_POOL-1-worker-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174083: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:15:36.825 -0700: %CCBU_EVENT_POOL-1-worker-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T12:15:36.825Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006579: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:15:36.826 -0700: %CCBU_EVENT_POOL-1-worker-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174084: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:15:36.826 -0700: %CCBU_EVENT_POOL-1-worker-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174085: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:15:36.826 -0700: %CCBU_EVENT_POOL-1-worker-6-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:15:36.824,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98737, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94142, cti_sequence_id=98738, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006580: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:15:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174087: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:15:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94143 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94143, cti_sequence_id=98739, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94144, cti_sequence_id=98740, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:15:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94145, cti_sequence_id=98741, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94146 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375366190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94146, cti_sequence_id=98742, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:06.193 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:06.345 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174096: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94147, cti_sequence_id=98743, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375376978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94148, cti_sequence_id=98744, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:21.706 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375381706][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98745, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006581: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:21.707 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174099: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:21.707 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T12:16:21.706Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006582: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:21.707 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174100: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:21.708 -0700: %CCBU_EVENT_POOL-1-worker-10-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000174101: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:21.708 -0700: %CCBU_EVENT_POOL-1-worker-10-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:21.706,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98745, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:21.708 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375381708][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, ani=1812702, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98746, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:21.708 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375381708][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98747, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174104: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:21.709 -0700: %CCBU_EVENT_POOL-1-worker-5-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:21.708,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, ani=1812702, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98746, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000174105: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:21.709 -0700: %CCBU_EVENT_POOL-1-worker-5-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:21.708,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98747, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941137]]: Completed task 
0000174106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:21.709 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375381709][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98748, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006583: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:21.710 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174107: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:21.710 -0700: %CCBU_EVENT_POOL-1-worker-8-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174108: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:21.710 -0700: %CCBU_EVENT_POOL-1-worker-8-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:21.709,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98748, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 2981, 16941137]]: Completed task 
0000174109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94149 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:26.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375386194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94149, cti_sequence_id=98749, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94150, cti_sequence_id=98750, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006584: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174112: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.704 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391703][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98751, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.705 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391704][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98752, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174115: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.705 -0700: %CCBU_EVENT_POOL-1-worker-9-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941137]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006585: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:31.707 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174116: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:31.707 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T12:16:31.705Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006586: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174117: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-9-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174118: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-9-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.703,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98751, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000006587: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174119: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000174120: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:31.708 -0700: %CCBU_EVENT_POOL-1-worker-16-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.704,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98752, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.717 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391717][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98753, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000006588: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.718 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174122: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.718 -0700: %CCBU_EVENT_POOL-1-worker-13-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:16:31.717Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174123: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.718 -0700: %CCBU_EVENT_POOL-1-worker-13-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.717,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98753, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941137]]: Completed task 
0000174124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.718 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391718][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98754, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.718 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391718][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98755, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.718 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391718][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98756, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174127: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.719 -0700: %CCBU_EVENT_POOL-1-worker-12-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.718,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98755, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000006589: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:31.719 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174128: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.719 -0700: %CCBU_EVENT_POOL-1-worker-15-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.718,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98756, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941137]]: Completed task 
0000174129: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:31.719 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T12:16:31.718Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000174130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:31.719 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375391719][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98757, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006590: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006591: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174132: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-7-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174131: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-11-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:21.709Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:21.709Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:31.719Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:31.719Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174133: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-11-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.719,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98757, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941137, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 2980, 16941137]]: Completed task 
0000174134: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:16:31.720 -0700: %CCBU_EVENT_POOL-1-worker-7-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:31.718,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98754, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375396971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94151, cti_sequence_id=98758, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006592: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174136: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94152 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94152, cti_sequence_id=98759, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94153, cti_sequence_id=98760, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:47.414 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375407414][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98761, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:47.414 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375407414][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98762, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:47.414 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375407414][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98763, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941137]]]: Decoded Message to Finesse from backend cti server 
0000006593: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:47.415 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174143: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:47.415 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:16:47.414Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006594: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:47.415 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174144: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:47.415 -0700: %CCBU_EVENT_POOL-1-worker-18-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174145: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:16:47.416 -0700: %CCBU_EVENT_POOL-1-worker-18-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:47.414,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98761, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174146: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:47.416 -0700: %CCBU_EVENT_POOL-1-worker-14-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941137]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174147: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:47.418 -0700: %CCBU_EVENT_POOL-1-worker-14-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:47.414,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98762, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000006595: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:47.418 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174148: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:47.418 -0700: %CCBU_EVENT_POOL-1-worker-17-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174149: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:16:47.418 -0700: %CCBU_EVENT_POOL-1-worker-17-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:16:47.414,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98763, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941137]]][SEQ=[1812702, 2980, 16941137]]: Completed task 
0000174150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:16:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94154, cti_sequence_id=98764, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006596: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174151: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:16:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>1</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.243 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422242][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98765, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174153: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.243 -0700: %CCBU_EVENT_POOL-1-worker-20-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=AgentStateEvent]: processing event 
0000174154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.243 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422243][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98766, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941137, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]]: Decoded Message to Finesse from backend cti server 
0000174155: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.243 -0700: %CCBU_EVENT_POOL-1-worker-20-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174156: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.243 -0700: %CCBU_EVENT_POOL-1-worker-20-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174157: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.243 -0700: %CCBU_EVENT_POOL-1-worker-20-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174158: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.243 -0700: %CCBU_EVENT_POOL-1-worker-20-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=AgentStateEvent]: processed event 
0000006597: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.244 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174159: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.244 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-03T12:17:02.243Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006598: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.244 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174160: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.245 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000174161: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.245 -0700: %CCBU_EVENT_POOL-1-worker-20-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.242,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98765, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000006599: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:02.247 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174162: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:02.247 -0700: %CCBU_EVENT_POOL-1-worker-20-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.245Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174163: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:02.247 -0700: %CCBU_EVENT_POOL-1-worker-20-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.243,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98766, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941137, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]][SEQ=[2980, 16941137]]: Completed task 
0000174164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.247 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422247][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98767, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174165: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=AgentStateEvent]: processing event 
0000174166: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174167: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.248 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422248][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=153007, routerCallKeyCallId=112, routerCallKeySequenceNum=2, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98768, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174169: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174170: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=AgentStateEvent]: processed event 
0000174171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.248 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422248][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98769, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941137, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000006600: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.248 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174172: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.249 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:17:02.248Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006601: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.249 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174174: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.249 -0700: %CCBU_EVENT_POOL-1-worker-21-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174175: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:02.249 -0700: %CCBU_EVENT_POOL-1-worker-21-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.247,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98767, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.249 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422249][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98770, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174176: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.250 -0700: %CCBU_EVENT_POOL-1-worker-25-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000006602: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.250 -0700: %CCBU_EVENT_POOL-1-worker-25-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.250 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422250][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98771, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174178: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.250 -0700: %CCBU_EVENT_POOL-1-worker-25-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.250Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/16941138</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174179: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.250 -0700: %CCBU_EVENT_POOL-1-worker-25-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.248,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=153007, routerCallKeyCallId=112, routerCallKeySequenceNum=2, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98768, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000174180: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.251 -0700: %CCBU_EVENT_POOL-1-worker-22-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000174181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.251 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422251][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98772, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174182: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.252 -0700: %CCBU_EVENT_POOL-1-worker-22-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.248,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98769, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941137, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]][SEQ=[16941138, 2980]]: Completed task 
0000174183: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.252 -0700: %CCBU_EVENT_POOL-1-worker-23-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941138]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174184: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.252 -0700: %CCBU_EVENT_POOL-1-worker-23-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000174185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.252 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422252][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98773, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006603: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174186: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-23-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.250Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000174187: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-23-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.249,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98770, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000174188: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-28-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000006604: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174189: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-28-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.253Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000174190: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.253 -0700: %CCBU_EVENT_POOL-1-worker-28-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 3, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.250,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98771, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=3, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]][SEQ=[2981, 16941138, 2980]]: Completed task 
0000174191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.253 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422253][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98774, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941138, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174192: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.254 -0700: %CCBU_EVENT_POOL-1-worker-27-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000006605: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.254 -0700: %CCBU_EVENT_POOL-1-worker-27-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174193: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.254 -0700: %CCBU_EVENT_POOL-1-worker-27-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.253Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000174194: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.254 -0700: %CCBU_EVENT_POOL-1-worker-27-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.251,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98772, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000174195: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.254 -0700: %CCBU_EVENT_POOL-1-worker-26-6-Call.getDialogTO - No skill group name found.:  For callId 16941138, no skill group name found for skill group number 0 
0000006606: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.255 -0700: %CCBU_EVENT_POOL-1-worker-26-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174196: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.255 -0700: %CCBU_EVENT_POOL-1-worker-26-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.253Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000174197: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.255 -0700: %CCBU_EVENT_POOL-1-worker-26-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.252,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98773, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000174198: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.255 -0700: %CCBU_EVENT_POOL-1-worker-24-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.253,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98774, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941138, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[16941138, 2980]]: Completed task 
0000174199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:02.260 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375422260][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98775, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941138, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006607: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.261 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174200: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.261 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.253Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.261Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.261Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000006608: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.261 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174201: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.261 -0700: %CCBU_EVENT_POOL-1-worker-30-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.250Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.253Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:02.261Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.261Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174202: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:02.261 -0700: %CCBU_EVENT_POOL-1-worker-30-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:02.260,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98775, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941138, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2981, 16941138, 2980]]: Completed task 
0000174203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94155 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94155, cti_sequence_id=98776, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94156, cti_sequence_id=98777, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006609: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:06.972 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174206: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:06.972 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:16.802 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375436801][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98778, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006610: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.802 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174208: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.803 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:17:16.802Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006611: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.803 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174209: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.803 -0700: %CCBU_EVENT_POOL-1-worker-29-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:16.803 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375436803][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98779, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:16.803 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375436803][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98780, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941137, 16941138, 16941138]]]: Decoded Message to Finesse from backend cti server 
0000174212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:16.803 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375436803][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98781, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174213: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.803 -0700: %CCBU_EVENT_POOL-1-worker-29-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:16.801,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98778, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174214: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.804 -0700: %CCBU_EVENT_POOL-1-worker-36-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941138]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174215: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.808 -0700: %CCBU_EVENT_POOL-1-worker-36-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:16.803,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941138, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98779, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000006612: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174216: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri>/finesse/api/Dialog/16941137</associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000006613: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174217: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri>/finesse/api/Dialog/16941137</associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941138</source></Update>]: Publishing XMPP Message Asynchronously 
0000006614: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174218: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.809 -0700: %CCBU_EVENT_POOL-1-worker-31-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>CONFERENCE</action><action>TRANSFER</action><action>RETRIEVE</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:02.245Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174219: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-31-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:16.803,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98780, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941138, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941137, 16941138, 16941138]]][SEQ=[2981, 16941138, 2980]]: Completed task 
0000174220: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941138][messageId=AgentStateEvent]: processing event 
0000174221: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941138][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174222: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941138][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174223: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174224: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941138][messageId=AgentStateEvent]: processed event 
0000174225: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:17:16.810 -0700: %CCBU_EVENT_POOL-1-worker-34-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:16.803,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98781, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=2, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94157, cti_sequence_id=98782, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006615: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174227: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>2</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94158 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94158, cti_sequence_id=98783, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=2, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94159, cti_sequence_id=98784, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375456971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=2, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94160, cti_sequence_id=98785, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.858 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458857][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98786, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941137, secondaryCallId=16941138, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812702, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941137, 16941137], connectedPartyDeviceIdType=[1, 0], connectedPartyDeviceId=[1812702, 2981], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000174233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.858 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458858][cti_message=CTIEndCallEvent [callId=16941137, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98787, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.860 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458858][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941137, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98788, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.860 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458859][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=0, callId=16941137, connectionDeviceId=2980, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98789, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.860 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458859][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=1812702, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98790, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:38.860 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375458859][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98791, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174234: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.859 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941137]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174239: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallTransferredEvent]: processing event 
0000174240: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000174241: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000174242: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941137][extension=2980]: found agent not ready for processing 
0000174243: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174244: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.860 -0700: %CCBU_EVENT_POOL-1-worker-33-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallTransferredEvent]: processed event 
0000006616: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-33-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174245: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-33-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri>/finesse/api/Dialog/16941137</associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006617: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-33-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174246: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-33-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri>/finesse/api/Dialog/16941137</associatedDialogUri><fromAddress>2980</fromAddress><id>16941138</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:16.808Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:16.808Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941138</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174247: 10.61.0.47: %[call-id [16941138, 16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-33-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.858,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98786, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941137, secondaryCallId=16941138, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812702, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941137, 16941137], connectedPartyDeviceIdType=[1, 0], connectedPartyDeviceId=[1812702, 2981], eventCause=32]][SEQ=[1812702, 2980, 16941138, 16941137]]: Completed task 
0000174248: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-37-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941137][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174249: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.861 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941137]: reset 
0000174250: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.858,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941137, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98787, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000174251: 10.61.0.47: %[call-id [16941138]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.858,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:2,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=0, callId=16941138, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941137, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98788, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941138, 2980]]: Completed task 
0000174252: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-processCallDataUpdate():  wrapUpAdapter 
0000174253: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallDataUpdateEvent]: processing event 
0000174254: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941137][extension=2980]: found agent not ready for processing 
0000174255: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174256: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallDataUpdateEvent]: processed event 
0000174257: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-37-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.860,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=0, callId=16941137, connectionDeviceId=2980, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98789, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2980, 16941137]]: Completed task 
0000174258: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-32-6-processCallDataUpdate():  wrapUpAdapter 
0000174259: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=AgentStateEvent]: processing event 
0000174260: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174261: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941137][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000174262: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000174263: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.862 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006618: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.863 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174264: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.863 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:38.862Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>SEND_DTMF</action><action>UPDATE_CALL_DATA</action><action>HOLD</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:38.858Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000006619: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.864 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174265: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.864 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:38.862Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>SEND_DTMF</action><action>UPDATE_CALL_DATA</action><action>HOLD</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:38.858Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006620: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.864 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174266: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.864 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:17:38.862Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>SEND_DTMF</action><action>UPDATE_CALL_DATA</action><action>HOLD</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:38.858Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006621: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.864 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174267: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>CONSULT_OFFERED</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>SEND_DTMF</action><action>UPDATE_CALL_DATA</action><action>HOLD</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:38.858Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174268: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-39-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=AgentStateEvent]: processed event 
0000174269: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallDataUpdateEvent]: processing event 
0000174270: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006622: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174271: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T12:17:38.865Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006623: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174272: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-32-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>CONSULT_OFFERED</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>SEND_DTMF</action><action>UPDATE_CALL_DATA</action><action>HOLD</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:17:38.858Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174273: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.865 -0700: %CCBU_EVENT_POOL-1-worker-32-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallDataUpdateEvent]: processed event 
0000174274: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:17:38.866 -0700: %CCBU_EVENT_POOL-1-worker-32-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.860,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=13, connectionDeviceIdType=1, callId=16941137, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941137, newConnectionDeviceIdType=1, ani=1812702, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98790, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000006624: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.866 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174275: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.866 -0700: %CCBU_EVENT_POOL-1-worker-39-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174276: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:17:38.866 -0700: %CCBU_EVENT_POOL-1-worker-39-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:17:38.860,CTI_MSG_TOTAL_PROCESSING_TIME:6,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98791, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94161 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94161, cti_sequence_id=98792, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94162, cti_sequence_id=98793, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006625: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174280: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:17:46.971 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94163, cti_sequence_id=98794, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:00.799 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375480799][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98795, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2981, releasingDeviceId=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:00.799 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375480799][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98796, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=1812702, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:00.799 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375480799][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98797, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000174285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:00.800 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375480799][cti_message=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98798, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174286: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallConnectionClearedEvent]: processing event 
0000174287: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2981][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000174288: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2981][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000174289: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941137][extension=2981]: found agent not ready for processing 
0000174290: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174291: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallConnectionClearedEvent]: processed event 
0000174292: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:00.799,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98795, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2981, releasingDeviceId=2981, eventCause=-1]][SEQ=[2981, 16941137]]: Completed task 
0000174293: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-42-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallConnectionClearedEvent]: processing event 
0000174294: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-42-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941137][extension=2981]: found agent not ready for processing 
0000174295: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-42-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174296: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-42-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallConnectionClearedEvent]: processed event 
0000174297: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=AgentStateEvent]: processing event 
0000174298: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-42-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:00.799,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98796, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=1812702, eventCause=-1]][SEQ=[1812702, 16941137]]: Completed task 
0000174299: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.800 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174300: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941137][currentState=LCS_ACTIVE][extension=2981][newState=LCS_WRAP_UP]: changed state 
0000174301: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000174302: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006626: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174303: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>CONSULT_OFFERED</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:16:47.418Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:18:00.801Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174304: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.801 -0700: %CCBU_EVENT_POOL-1-worker-38-6-Call.executeCallConnectionClearedEvent:  Added agent with extension 2981 to wrapping up agents list for call with id 16941137 
0000006627: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174305: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>CONSULT_OFFERED</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:18:00.801Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:16:47.418Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:18:00.801Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941137</source></Update>]: Publishing XMPP Message Asynchronously 
0000174306: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-38-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=AgentStateEvent]: processed event 
0000174307: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-43-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=CallClearedEvent]: processing event 
0000174308: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-43-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174309: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-43-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=CallClearedEvent]: processed event 
0000174310: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-43-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:00.799,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98797, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941137, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812702, 16941137]]: Completed task 
0000006628: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174311: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.802 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK</state><stateChangeTime>2019-12-03T12:18:00.802Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006629: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.803 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174312: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.803 -0700: %CCBU_EVENT_POOL-1-worker-38-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: WORK to team: 1]: Publishing XMPP Message Asynchronously 
0000174313: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:00.803 -0700: %CCBU_EVENT_POOL-1-worker-38-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:00.799,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98798, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94164 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94164, cti_sequence_id=98799, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:06.345 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:06.495 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94165, cti_sequence_id=98800, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006630: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:18:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174319: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:18:06.970 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>1</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:10.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375490424][cti_message=CTIEndCallEvent [callId=16941137, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98801, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:10.424 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375490424][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98802, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174322: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.424 -0700: %CCBU_EVENT_POOL-1-worker-44-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941137][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174323: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.424 -0700: %CCBU_EVENT_POOL-1-worker-44-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941137][messageId=EndCallEvent]: processing event 
0000174324: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.424 -0700: %CCBU_EVENT_POOL-1-worker-44-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941137][extension=2981][messageId=EndCallEvent][state=LCS_WRAP_UP]: processing event 
0000174325: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.424 -0700: %CCBU_EVENT_POOL-1-worker-44-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941137][currentState=LCS_WRAP_UP][extension=2981][newState=LCS_DROPPED]: changed state 
0000006631: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174326: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941137</id><secondaryId>16941138</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>CONSULT_OFFERED</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-21</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941137</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>112</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:17:38.858Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:18:10.424Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941137</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174327: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-Call.agentWrappedUp:  Agent with extension 2981 completed wrap up for call with id 16941137. So Removing agent from wrapping up agents list of the call. 
0000174328: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941137][extension=2981][messageId=EndCallEvent][state=LCS_DROPPED]: processed event 
0000174329: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941137][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174330: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941137][messageId=EndCallEvent]: processed event 
0000174331: 10.61.0.47: %[call-id [16941137]]% %[agent-id []]% Dec 03 2019 05:18:10.425 -0700: %CCBU_EVENT_POOL-1-worker-44-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:10.424,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIEndCallEvent [callId=16941137, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98801, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941137]]: Completed task 
0000006632: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.426 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174332: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.426 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T12:18:10.426Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006633: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.427 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174333: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.427 -0700: %CCBU_EVENT_POOL-1-worker-41-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174334: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.427 -0700: %CCBU_EVENT_POOL-1-worker-41-6-Agent.handleDifferentState:  Agent with extension 2981 moving out from wrap up state to READY 
0000174335: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:18:10.427 -0700: %CCBU_EVENT_POOL-1-worker-41-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:18:10.424,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98802, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375496969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94166, cti_sequence_id=98803, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006634: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:18:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174337: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:18:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94167 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94167, cti_sequence_id=98804, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375506972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94168, cti_sequence_id=98805, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94169, cti_sequence_id=98806, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94170 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94170, cti_sequence_id=98807, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94171, cti_sequence_id=98808, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:18:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375536969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94172, cti_sequence_id=98809, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94173 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94173, cti_sequence_id=98810, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94174, cti_sequence_id=98811, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94175, cti_sequence_id=98812, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94176 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375566193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94176, cti_sequence_id=98813, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375566972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94177, cti_sequence_id=98814, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94178, cti_sequence_id=98815, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94179 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94179, cti_sequence_id=98816, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94180, cti_sequence_id=98817, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:19:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94181, cti_sequence_id=98818, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94182 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94182, cti_sequence_id=98819, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:06.495 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:06.640 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94183, cti_sequence_id=98820, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:08.597 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375608597][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98821, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006635: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:08.598 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174364: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:08.598 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T12:20:08.597Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006636: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:08.599 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174365: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:08.599 -0700: %CCBU_EVENT_POOL-1-worker-45-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000174366: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:08.599 -0700: %CCBU_EVENT_POOL-1-worker-45-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:08.597,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98821, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:08.599 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375608599][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, ani=1812702, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98822, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:08.599 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375608599][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98823, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174369: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:08.600 -0700: %CCBU_EVENT_POOL-1-worker-49-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:08.599,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, ani=1812702, dnis=2981, dialedNumber=null, callType=6, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=-1, routerCallKeyCallId=-1, routerCallKeySequenceNum=-1, ctiClientSignature=[]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98822, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000174370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:08.600 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375608600][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98824, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174371: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:08.600 -0700: %CCBU_EVENT_POOL-1-worker-48-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:08.599,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98823, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941139]]: Completed task 
0000006637: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:08.600 -0700: %CCBU_EVENT_POOL-1-worker-47-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174372: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:08.600 -0700: %CCBU_EVENT_POOL-1-worker-47-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:08.599Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:08.600Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174373: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:08.601 -0700: %CCBU_EVENT_POOL-1-worker-47-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:08.600,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98824, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941139, 2981]]: Completed task 
0000174374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94184, cti_sequence_id=98825, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006638: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:16.970 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174375: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.667 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618667][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98826, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174377: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.668 -0700: %CCBU_EVENT_POOL-1-worker-53-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941139]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.668 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618668][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98827, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006639: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.670 -0700: %CCBU_EVENT_POOL-1-worker-53-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000006640: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:18.670 -0700: %CCBU_EVENT_POOL-1-worker-51-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174379: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.670 -0700: %CCBU_EVENT_POOL-1-worker-53-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:08.599Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:08.600Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174380: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:18.670 -0700: %CCBU_EVENT_POOL-1-worker-51-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>RESERVED</state><stateChangeTime>2019-12-03T12:20:18.670Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000174381: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.671 -0700: %CCBU_EVENT_POOL-1-worker-53-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.667,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=6, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=1]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98826, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000006641: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:18.671 -0700: %CCBU_EVENT_POOL-1-worker-51-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174382: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:18.671 -0700: %CCBU_EVENT_POOL-1-worker-51-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: RESERVED to team: 1]: Publishing XMPP Message Asynchronously 
0000174383: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:18.672 -0700: %CCBU_EVENT_POOL-1-worker-51-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.668,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=8 (RESERVED), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98827, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.680 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618680][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98828, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=2981, eventCause=28]]: Decoded Message to Finesse from backend cti server 
0000174385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.680 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618680][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98829, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006642: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.680 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174386: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.680 -0700: %CCBU_EVENT_POOL-1-worker-50-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>OTHER_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:08.599Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:08.600Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:18.680Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174387: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.681 -0700: %CCBU_EVENT_POOL-1-worker-50-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.680,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98828, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=2981, eventCause=28]][SEQ=[2981, 16941139]]: Completed task 
0000174388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.681 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618681][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98830, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006643: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:18.681 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174389: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:18.681 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T12:20:18.681Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000174390: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.681 -0700: %CCBU_EVENT_POOL-1-worker-56-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.681,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=2994, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98830, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000174391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.682 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618681][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98831, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:18.682 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375618682][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98832, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006644: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:18.682 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174393: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:18.682 -0700: %CCBU_EVENT_POOL-1-worker-55-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174394: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.682 -0700: %CCBU_EVENT_POOL-1-worker-57-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.681,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98831, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=, callingDeviceId=1812702, calledDeviceId=2980, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941139]]: Completed task 
0000174395: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:18.682 -0700: %CCBU_EVENT_POOL-1-worker-55-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.680,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=32767, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98829, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006645: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.682 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174396: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.683 -0700: %CCBU_EVENT_POOL-1-worker-52-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:08.599Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:08.600Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:18.682Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:18.682Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174397: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:18.683 -0700: %CCBU_EVENT_POOL-1-worker-52-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:18.682,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98832, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=16941139, skillGroupNumber=3000, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, alertingDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[1812702, 16941139, 2980]]: Completed task 
0000174398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94185 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94185, cti_sequence_id=98833, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375626971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94186, cti_sequence_id=98834, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006646: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:26.971 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174401: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:26.972 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:31.957 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375631957][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98835, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006647: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:31.958 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174403: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:31.958 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:20:31.957Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000174404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:31.958 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375631958][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98836, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174405: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:31.959 -0700: %CCBU_EVENT_POOL-1-worker-59-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=16941139]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000006648: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:31.959 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174406: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:31.960 -0700: %CCBU_EVENT_POOL-1-worker-54-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:31.960 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375631960][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98837, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941139]]]: Decoded Message to Finesse from backend cti server 
0000174408: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:31.960 -0700: %CCBU_EVENT_POOL-1-worker-54-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:31.957,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98835, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174409: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:31.960 -0700: %CCBU_EVENT_POOL-1-worker-59-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:31.958,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=2, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98836, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000006649: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:31.961 -0700: %CCBU_EVENT_POOL-1-worker-61-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174410: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:31.961 -0700: %CCBU_EVENT_POOL-1-worker-61-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174411: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:31.961 -0700: %CCBU_EVENT_POOL-1-worker-61-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:31.960,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98837, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2980, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941139]]][SEQ=[1812702, 16941139, 2980]]: Completed task 
0000174412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94187, cti_sequence_id=98838, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006650: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174413: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>0</agentsReady><agentsTalkingInbound>1</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94188 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94188, cti_sequence_id=98839, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=0, agentsTalkingIn=1, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94189, cti_sequence_id=98840, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.934 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647933][cti_message=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98841, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174418: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.934 -0700: %CCBU_EVENT_POOL-1-worker-58-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174419: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.934 -0700: %CCBU_EVENT_POOL-1-worker-58-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174420: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.934 -0700: %CCBU_EVENT_POOL-1-worker-58-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174421: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.934 -0700: %CCBU_EVENT_POOL-1-worker-58-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174422: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.934 -0700: %CCBU_EVENT_POOL-1-worker-58-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000006651: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.935 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174423: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.935 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>HOLD</state><stateChangeTime>2019-12-03T12:20:47.934Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006652: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.935 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174424: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.935 -0700: %CCBU_EVENT_POOL-1-worker-58-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: HOLD to team: 1]: Publishing XMPP Message Asynchronously 
0000174425: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.936 -0700: %CCBU_EVENT_POOL-1-worker-58-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.933,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=10 (HOLD), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=10 (HOLD), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98841, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647934][cti_message=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98842, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941139, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]]: Decoded Message to Finesse from backend cti server 
0000174427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98843, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=153007, routerCallKeyCallId=113, routerCallKeySequenceNum=2, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98844, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98845, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706496, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941139, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706496, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98846, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.936 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98847, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706496, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706496, newConnectionDeviceIdType=0, ani=1812702, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98848, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647936][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98849, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706496, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000174434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98850, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706496, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]]: Decoded Message to Finesse from backend cti server 
0000006653: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.938 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98851, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941139, secondaryCallId=2130706496, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812702, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941139], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812702], eventCause=32]]: Decoded Message to Finesse from backend cti server 
0000174436: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.938 -0700: %CCBU_EVENT_POOL-1-worker-64-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><mediaProperties><DNIS>2981</DNIS><callType>PREROUTE_ACD_IN</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action><action>RETRIEVE</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>HELD</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.936Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTIEndCallEvent [callId=16941139, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98852, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941139, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98853, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941139, connectionDeviceId=2980, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98854, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174439: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.938 -0700: %CCBU_EVENT_POOL-1-worker-64-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.934,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallHeldEvent [ invokeID=null, cti_sequence_id=98842, msgID=11, msgName=CallHeldEvent, deploymentType=CCE, peripheralId=5000, connectionDeviceIdType=0, callId=16941139, localConnectionState=4, eventCause=-1, connectionDeviceId=2980, holdingDeviceType=0, holdingDeviceId=2980]][SEQ=[16941139, 2980]]: Completed task 
0000174441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.938 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647937][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98855, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174442: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.939 -0700: %CCBU_EVENT_POOL-1-worker-60-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:47.939 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375647938][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98856, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174444: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.939 -0700: %CCBU_EVENT_POOL-1-worker-60-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174445: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.939 -0700: %CCBU_EVENT_POOL-1-worker-60-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174446: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.939 -0700: %CCBU_EVENT_POOL-1-worker-60-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174447: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.939 -0700: %CCBU_EVENT_POOL-1-worker-60-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000006654: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174448: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:20:47.939Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006655: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174449: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-60-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174450: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-60-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98843, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174451: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.940 -0700: %CCBU_EVENT_POOL-1-worker-66-6-Call.getDialogTO - No skill group name found.:  For callId 2130706496, no skill group name found for skill group number 0 
0000006656: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.941 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174452: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.941 -0700: %CCBU_EVENT_POOL-1-worker-66-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber></dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.940Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress></toAddress><uri>/finesse/api/Dialog/2130706496</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174453: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.941 -0700: %CCBU_EVENT_POOL-1-worker-66-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 4, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:5,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:5,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIBeginCallEvent [peripheralId=5000, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, ani=2980, dnis=null, dialedNumber=null, callType=12, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeyDay=153007, routerCallKeyCallId=113, routerCallKeySequenceNum=2, ctiClientSignature=[PegaCall]]CTIBeginCallEvent [ invokeID=null, cti_sequence_id=98844, msgID=23, msgName=BeginCallEvent, deploymentType=CCE]][SEQ=[2130706496, 2980]]: Completed task 
0000174454: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.942 -0700: %CCBU_EVENT_POOL-1-worker-62-6-Call.getDialogTO - No skill group name found.:  For callId 2130706496, no skill group name found for skill group number 0 
0000174455: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-62-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallServiceInitiatedEvent [ invokeID=null, cti_sequence_id=98845, msgID=20, msgName=CallServiceInitiatedEvent, deploymentType=CCE, callId=2130706496, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=3000, callingDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, cocConnectionCallID=16941139, cocCallConnectionDeviceIDType=0, cocCallConnectionDeviceID=2980, eventCause=-1]][SEQ=[2130706496, 2980]]: Completed task 
0000174456: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-63-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2400][call_id=2130706496]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174457: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-63-6-Call.getDialogTO - No skill group name found.:  For callId 2130706496, no skill group name found for skill group number 0 
0000006657: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-63-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174458: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-63-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.940Z</stateChangeTime></Participant></participants><state>INITIATING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706496</source></Update>]: Publishing XMPP Message Asynchronously 
0000174459: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.943 -0700: %CCBU_EVENT_POOL-1-worker-63-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:7,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706496, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=2981, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98846, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706496, 2980]]: Completed task 
0000174460: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-68-6-Call.getDialogTO - No skill group name found.:  For callId 2130706496, no skill group name found for skill group number 0 
0000006658: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-68-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174461: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-68-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS></DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706496</source></Update>]: Publishing XMPP Message Asynchronously 
0000174462: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-68-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 5, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallOriginatedEvent [ invokeID=null, cti_sequence_id=98847, msgID=15, msgName=CallOriginatedEvent, deploymentType=CCE, callId=2130706496, peripheralId=5000, connectionDeviceIdType=0, skillGroupNumber=-1, callingDeviceType=0, calledDeviceType=0, localConnectionState=1, connectionDeviceId=2980, callingDeviceId=2980, calledDeviceId=2981, eventCause=-1]][SEQ=[2130706496, 2981, 2980]]: Completed task 
0000174463: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-67-6-Call.getDialogTO - No skill group name found.:  For callId 2130706496, no skill group name found for skill group number 0 
0000006659: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174464: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.944 -0700: %CCBU_EVENT_POOL-1-worker-67-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant></participants><state>INITIATED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706496</source></Update>]: Publishing XMPP Message Asynchronously 
0000174465: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-67-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 6, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:6,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=12, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=2130706496, newConnectionDeviceIdType=0, ani=1812702, dnis=2981, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98848, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706496, 2980]]: Completed task 
0000174466: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-65-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.936,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:2,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:7,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98849, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706496, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=22, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2130706496, 2980]]: Completed task 
0000006660: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174467: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.945Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.945Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/2130706496</source></Update>]: Publishing XMPP Message Asynchronously 
0000006661: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174468: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.945 -0700: %CCBU_EVENT_POOL-1-worker-71-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS>2981</DNIS><callType>CONSULT</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action><action>DROP</action></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>INITIATED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.945Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.945Z</stateChangeTime></Participant></participants><state>ALERTING</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174469: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-71-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 7, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:8,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:8,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDeliveredEvent [ invokeID=null, cti_sequence_id=98850, msgID=9, msgName=CallDeliveredEvent, deploymentType=CCE, callId=2130706496, skillGroupNumber=-1, peripheralId=5000, connectionDeviceId=2980, connectionDeviceIdType=0, alertingDeviceId=2981, callingDeviceId=2980, calledDeviceId=2981, ani=null, dnis=null, dialedNumber=null, eventCause=-1, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, namedVariables={}, callWrapupData=null, wrapUpItems=[]]][SEQ=[2130706496, 2981, 2980]]: Completed task 
0000174470: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_ADAPTER_MAPPED_FOR_AGENT: %[agent_id=2401][call_id=16941139]: Added the WrapupAdapter in wrapUpAdapterMap for the Agent 
0000174471: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallTransferredEvent]: processing event 
0000174472: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processing event 
0000174473: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2980][messageId=CallTransferredEvent][state=LCS_ACTIVE]: processed event 
0000174474: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941139][extension=2980]: found agent not ready for processing 
0000174475: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174476: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.946 -0700: %CCBU_EVENT_POOL-1-worker-73-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallTransferredEvent]: processed event 
0000006662: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174477: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.945Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.945Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006663: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174478: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-73-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>2980</fromAddress><id>2130706496</id><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>2</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.940Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.943Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.945Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.945Z</stateChangeTime></Participant></participants><state>DROPPED</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/2130706496</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174479: 10.61.0.47: %[call-id [16941139, 2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-73-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 8, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallTransferredEvent [ invokeID=null, cti_sequence_id=98851, msgID=18, msgName=CallTransferredEvent, deploymentType=CCE, primaryCallId=16941139, secondaryCallId=2130706496, peripheralId=5000, primaryDeviceIdType=1, secondaryDeviceIdType=0, localConnectionState=null, primaryDeviceId=1812702, secondaryDeviceId=2980, transferringDeviceId=2980, transferredDeviceId=2981, connectedPartyCallId=[16941139], connectedPartyDeviceIdType=[1], connectedPartyDeviceId=[1812702], eventCause=32]][SEQ=[1812702, 16941139, 2130706496, 2980]]: Completed task 
0000174480: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-72-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=false][call_id=16941139][isCallClearedEventProcessed=false][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174481: 10.61.0.47: %[call-id [2130706496]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-70-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=2130706496, connectionDeviceId=2980, newConnectionDevId=2980, newCallId=16941139, newConnectionDeviceIdType=0, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98853, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[2130706496, 2980]]: Completed task 
0000174482: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-72-6-WRAP_UP_ADAPTER_RESET: %[call_id=16941139]: reset 
0000174483: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-72-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:9,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941139, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98852, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000174484: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.947 -0700: %CCBU_EVENT_POOL-1-worker-76-6-processCallDataUpdate():  wrapUpAdapter 
0000174485: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-76-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallDataUpdateEvent]: processing event 
0000174486: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-76-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941139][extension=2980]: found agent not ready for processing 
0000174487: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-76-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174488: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-76-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallDataUpdateEvent]: processed event 
0000174489: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-76-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:10,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=0, callId=16941139, connectionDeviceId=2980, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98854, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[16941139, 2980]]: Completed task 
0000174490: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-processCallDataUpdate():  wrapUpAdapter 
0000174491: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallDataUpdateEvent]: processing event 
0000174492: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941139][extension=2980]: found agent not ready for processing 
0000174493: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174494: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallDataUpdateEvent]: processed event 
0000174495: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 9][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:10,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:9,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98855, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000174496: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174497: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174498: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941139][currentState=LCS_ACTIVE][extension=2980][newState=LCS_DROPPED]: changed state 
0000174499: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2980][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000174500: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.948 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006664: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.949 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174501: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.949 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.948Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.946Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000006665: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.949 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174502: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.949 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.948Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.946Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>POST</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006666: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.949 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174503: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.950 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>2980</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>DROPPED</state><stateCause>OTHER</stateCause><stateChangeTime>2019-12-03T12:20:47.948Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.946Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2400/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000006667: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.950 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174504: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.950 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.946Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000006668: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.950 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174505: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.950 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>ANSWER</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:47.946Z</startTime><state>ALERTING</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:47.946Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174506: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.951 -0700: %CCBU_EVENT_POOL-1-worker-69-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000006669: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.951 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174507: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.951 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2400][Payload=<Update><data><user><dialogs>/finesse/api/User/2400/Dialogs</dialogs><extension>2980</extension><firstName>Cmtest1</firstName><lastName>test1</lastName><loginId>2400</loginId><loginName>2400</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>OPTIONAL</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T12:20:47.951Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2400</uri><wrapUpTimer>7200</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2400</source></Update>]: Publishing XMPP Message Asynchronously 
0000006670: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.951 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174508: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.951 -0700: %CCBU_EVENT_POOL-1-worker-69-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2400 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174509: 10.61.0.47: %[call-id []]% %[agent-id [2400]]% Dec 03 2019 05:20:47.952 -0700: %CCBU_EVENT_POOL-1-worker-69-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 9, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 13][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:47.938,CTI_MSG_TOTAL_PROCESSING_TIME:14,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:13,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2400, agentExtension=2980, agentInstrument=2980, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98856, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2400, 2980]]: Completed task 
0000174510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94190, cti_sequence_id=98857, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006671: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174511: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:20:56.971 -0700: %CCBU_pool-75-thread-3-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:59.576 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375659576][cti_message=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98858, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174513: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.576 -0700: %CCBU_EVENT_POOL-1-worker-75-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174514: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.576 -0700: %CCBU_EVENT_POOL-1-worker-75-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174515: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.577 -0700: %CCBU_EVENT_POOL-1-worker-75-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:59.577 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375659576][cti_message=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98859, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174517: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.577 -0700: %CCBU_EVENT_POOL-1-worker-75-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174518: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.577 -0700: %CCBU_EVENT_POOL-1-worker-75-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000174519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:59.577 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375659577][cti_message=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98860, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941139]]]: Decoded Message to Finesse from backend cti server 
0000006672: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.577 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174520: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:59.578 -0700: %CCBU_EVENT_POOL-1-worker-81-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:59.577,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallDataUpdateEvent [peripheralId=5000, callType=4, connectionDeviceIdType=1, callId=16941139, connectionDeviceId=1812702, newConnectionDevId=1812702, newCallId=16941139, newConnectionDeviceIdType=1, ani=null, dnis=null, dialedNumber=null, callVariable1=null, callVariable2=null, callVariable3=null, callVariable4=null, callVariable5=null, callVariable6=null, callVariable7=null, callVariable8=null, callVariable9=null, callVariable10=null, callWrapupData=null, routerCallKeySequenceNum=null]CTICallDataUpdateEvent [ invokeID=null, cti_sequence_id=98859, msgID=25, msgName=CallDataUpdateEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000174521: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.578 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>TALKING</state><stateChangeTime>2019-12-03T12:20:59.577Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000174522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:20:59.578 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375659578][cti_message=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98861, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006673: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.578 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174523: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.578 -0700: %CCBU_EVENT_POOL-1-worker-75-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: TALKING to team: 1]: Publishing XMPP Message Asynchronously 
0000174524: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.579 -0700: %CCBU_EVENT_POOL-1-worker-75-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:59.576,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=4 (TALKING), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98858, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000006674: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:59.579 -0700: %CCBU_EVENT_POOL-1-worker-78-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174525: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:59.579 -0700: %CCBU_EVENT_POOL-1-worker-78-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:59.579Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:59.579Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174526: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:20:59.579 -0700: %CCBU_EVENT_POOL-1-worker-78-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:59.577,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTICallEstablishedEvent [ invokeID=null, cti_sequence_id=98860, msgID=10, msgName=CallEstablishedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=2981, connectionDeviceIdType=0, skillGroupNumber=3000, answeringDeviceId=2981, callingDeviceId=1812702, calledDeviceId=2981, eventCause=-1, fltReqMaskCallIDList=[16941139]]][SEQ=[1812702, 16941139, 2981]]: Completed task 
0000174527: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174528: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174529: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processed event 
0000174530: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174531: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000174532: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:20:59.580 -0700: %CCBU_EVENT_POOL-1-worker-79-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:20:59.578,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=7 (BUSY_OTHER), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=4 (TALKING), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98861, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94191 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375666190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94191, cti_sequence_id=98862, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=1, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94192, cti_sequence_id=98863, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006675: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:21:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174536: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:21:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>1</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:09.420 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375669419][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98864, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2981, releasingDeviceId=2981, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174538: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallConnectionClearedEvent]: processing event 
0000174539: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2981][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processing event 
0000174540: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2981][messageId=CallConnectionClearedEvent][state=LCS_ACTIVE]: processed event 
0000174541: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941139][extension=2981]: found agent not ready for processing 
0000174542: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174543: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallConnectionClearedEvent]: processed event 
0000174544: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.420 -0700: %CCBU_EVENT_POOL-1-worker-80-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:21:09.419,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98864, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=0, connectionDeviceId=2981, releasingDeviceId=2981, eventCause=-1]][SEQ=[2981, 16941139]]: Completed task 
0000174545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:09.421 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375669421][cti_message=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98865, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=1812702, eventCause=-1]]: Decoded Message to Finesse from backend cti server 
0000174546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:09.421 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375669421][cti_message=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98866, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, eventCause=null]]: Decoded Message to Finesse from backend cti server 
0000174547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:09.421 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375669421][cti_message=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98867, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174548: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.421 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallConnectionClearedEvent]: processing event 
0000174549: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.421 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_AGENT_NOT_READY_TO_PROCESS: %[call_id=16941139][extension=2981]: found agent not ready for processing 
0000174550: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.421 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: false 
0000174551: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.421 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallConnectionClearedEvent]: processed event 
0000174552: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174553: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-85-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:21:09.421,CTI_MSG_TOTAL_PROCESSING_TIME:0,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:0,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallConnectionClearedEvent [ invokeID=null, cti_sequence_id=98865, msgID=14, msgName=CallConnectionClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceIdType=1, connectionDeviceId=1812702, releasingDeviceId=1812702, eventCause=-1]][SEQ=[1812702, 16941139]]: Completed task 
0000174554: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_ACTIVE]: processing event 
0000174555: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941139][currentState=LCS_ACTIVE][extension=2981][newState=LCS_WRAP_UP]: changed state 
0000174556: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processed event 
0000174557: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.422 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000006676: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.423 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174558: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.423 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>TRANSFER_SST</action><action>CONSULT_CALL</action><action>HOLD</action><action>UPDATE_CALL_DATA</action><action>SEND_DTMF</action><action>DROP</action></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>ACTIVE</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:20:31.960Z</stateChangeTime></Participant><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:59.579Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:21:09.422Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174559: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-77-6-Call.executeCallConnectionClearedEvent:  Added agent with extension 2981 to wrapping up agents list for call with id 16941139 
0000006677: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174560: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions><action>UPDATE_CALL_DATA</action></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:59.579Z</startTime><state>WRAP_UP</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:21:09.422Z</stateChangeTime></Participant><Participant><actions></actions><mediaAddress>1812702</mediaAddress><mediaAddressType></mediaAddressType><startTime>2019-12-03T12:20:31.960Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:21:09.424Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></dialog></data><event>PUT</event><requestId></requestId><source>/finesse/api/Dialog/16941139</source></Update>]: Publishing XMPP Message Asynchronously 
0000174561: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-77-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000174562: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=CallClearedEvent]: processing event 
0000174563: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174564: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-85-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=CallClearedEvent]: processed event 
0000174565: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:21:09.424 -0700: %CCBU_EVENT_POOL-1-worker-85-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 3][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:21:09.421,CTI_MSG_TOTAL_PROCESSING_TIME:3,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:3,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTICallClearedEvent [ invokeID=null, cti_sequence_id=98866, msgID=13, msgName=CallClearedEvent, deploymentType=CCE, callId=16941139, peripheralId=5000, connectionDeviceId=1812702, connectionDeviceIdType=1, eventCause=null]][SEQ=[1812702, 16941139]]: Completed task 
0000006678: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.425 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174566: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.425 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>WORK</state><stateChangeTime>2019-12-03T12:21:09.424Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006679: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.425 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174567: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.425 -0700: %CCBU_EVENT_POOL-1-worker-77-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: WORK to team: 1]: Publishing XMPP Message Asynchronously 
0000174568: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:21:09.425 -0700: %CCBU_EVENT_POOL-1-worker-77-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 3, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:21:09.421,CTI_MSG_TOTAL_PROCESSING_TIME:4,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:4,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=5 (WORK), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=5 (WORK), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98867, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174569: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94193, cti_sequence_id=98868, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006680: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:21:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174570: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:21:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>4</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>1</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174571: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94194 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174572: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94194, cti_sequence_id=98869, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94195, cti_sequence_id=98870, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174574: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94196, cti_sequence_id=98871, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174575: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94197 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174576: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94197, cti_sequence_id=98872, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174577: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94198, cti_sequence_id=98873, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174578: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:21:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94199, cti_sequence_id=98874, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174579: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94200 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174580: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375726190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94200, cti_sequence_id=98875, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:06.640 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:06.788 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=4, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=1, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94201, cti_sequence_id=98876, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174584: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:09.446 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375729445][cti_message=CTIEndCallEvent [callId=16941139, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98877, msgID=24, msgName=EndCallEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174585: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:09.446 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375729446][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98878, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174586: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:22:09.446 -0700: %CCBU_EVENT_POOL-1-worker-82-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941139][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174587: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.446 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=AgentStateEvent]: processing event 
0000174588: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.446 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_AGENT_PROCESS_START: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_WRAP_UP]: processing event 
0000174589: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.446 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_AGENT_STATE_CHANGE: %[call_id=16941139][currentState=LCS_WRAP_UP][extension=2981][newState=LCS_DROPPED]: changed state 
0000006681: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.446 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174590: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401/Dialogs][Payload=<Update><data><dialogs><Dialog><associatedDialogUri></associatedDialogUri><fromAddress>1812702</fromAddress><id>16941139</id><secondaryId>2130706496</secondaryId><mediaProperties><DNIS>2981</DNIS><callType>TRANSFER</callType><dialedNumber>2981</dialedNumber><outboundClassification></outboundClassification><callvariables><CallVariable><name>callVariable1</name><value></value></CallVariable><CallVariable><name>callVariable2</name><value></value></CallVariable><CallVariable><name>callVariable3</name><value></value></CallVariable><CallVariable><name>callVariable4</name><value></value></CallVariable><CallVariable><name>callVariable5</name><value></value></CallVariable><CallVariable><name>callVariable6</name><value></value></CallVariable><CallVariable><name>callVariable7</name><value></value></CallVariable><CallVariable><name>callVariable8</name><value></value></CallVariable><CallVariable><name>callVariable9</name><value></value></CallVariable><CallVariable><name>callVariable10</name><value></value></CallVariable><CallVariable><name>userCallRequestType</name><value>TRANSFER</value></CallVariable><CallVariable><name>userCPMInteractionID</name><value>I-23</value></CallVariable><CallVariable><name>userOldCallId</name><value>16941139</value></CallVariable></callvariables><queueNumber>3000</queueNumber><queueName>PG1Skill3000</queueName><callKeyCallId>113</callKeyCallId><callKeyPrefix>153007</callKeyPrefix><callKeySequenceNum>1</callKeySequenceNum></mediaProperties><mediaType>Voice</mediaType><participants><Participant><actions></actions><mediaAddress>2981</mediaAddress><mediaAddressType>AGENT_DEVICE</mediaAddressType><startTime>2019-12-03T12:20:59.579Z</startTime><state>DROPPED</state><stateCause></stateCause><stateChangeTime>2019-12-03T12:22:09.446Z</stateChangeTime></Participant></participants><state>ACTIVE</state><toAddress>2981</toAddress><uri>/finesse/api/Dialog/16941139</uri></Dialog></dialogs></data><event>DELETE</event><requestId></requestId><source>/finesse/api/User/2401/Dialogs</source></Update>]: Publishing XMPP Message Asynchronously 
0000174591: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-Call.agentWrappedUp:  Agent with extension 2981 completed wrap up for call with id 16941139. So Removing agent from wrapping up agents list of the call. 
0000174592: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_AGENT_PROCESS_END: %[call_id=16941139][extension=2981][messageId=AgentStateEvent][state=LCS_DROPPED]: processed event 
0000174593: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_ADAPTER_CAN_PROCESS:  WrapUpAdapter.canProcess() returns: true 
0000174594: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=AgentStateEvent]: processed event 
0000174595: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-82-6-WRAP_UP_ADAPTER_PROCESS_START: %[call_id=16941139][messageId=EndCallEvent]: processing event 
0000174596: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-82-6-CALL_CLEAR_CONDITION_MSG: %[IsCallCleared=true][call_id=16941139][isCallClearedEventProcessed=true][isConnectionStateNull=false][isOutboundCall=false]: Condition based on which call is Cleared 
0000174597: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-82-6-WRAP_UP_ADAPTER_PROCESS_END: %[call_id=16941139][messageId=EndCallEvent]: processed event 
0000174598: 10.61.0.47: %[call-id [16941139]]% %[agent-id []]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-82-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:22:09.445,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIEndCallEvent [callId=16941139, connectionDeviceIdType=1, connectionDeviceId=1812702, monitorId=0, peripheralId=5000, peripheralType=17]CTIEndCallEvent [ invokeID=null, cti_sequence_id=98877, msgID=24, msgName=EndCallEvent, deploymentType=CCE]][SEQ=[1812702, 16941139]]: Completed task 
0000006682: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174599: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.447 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2401][Payload=<Update><data><user><dialogs>/finesse/api/User/2401/Dialogs</dialogs><extension>2981</extension><firstName>CmTest2</firstName><lastName>Test2</lastName><loginId>2401</loginId><loginName>2401</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>32767</code><forAll>true</forAll><id>1</id><label>Call Not Answered</label><systemCode>true</systemCode><uri>/finesse/api/ReasonCode/1</uri></reasonCode><reasonCodeId>1</reasonCodeId><roles><role>Agent</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T12:22:09.447Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><uri>/finesse/api/User/2401</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2401</source></Update>]: Publishing XMPP Message Asynchronously 
0000006683: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.448 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174600: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.448 -0700: %CCBU_EVENT_POOL-1-worker-87-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2401 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000174601: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.448 -0700: %CCBU_EVENT_POOL-1-worker-87-6-Agent.handleDifferentState:  Agent with extension 2981 moving out from wrap up state to NOT_READY 
0000174602: 10.61.0.47: %[call-id []]% %[agent-id [2401]]% Dec 03 2019 05:22:09.449 -0700: %CCBU_EVENT_POOL-1-worker-87-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:22:09.446,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2401, agentExtension=2981, agentInstrument=2981, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=98878, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2401, 2981]]: Completed task 
0000174603: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94202, cti_sequence_id=98879, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006684: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:22:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000174604: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:22:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>6</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000174605: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94203 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174606: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94203, cti_sequence_id=98880, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174607: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94204, cti_sequence_id=98881, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174608: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:36.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375756972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94205, cti_sequence_id=98882, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174609: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94206 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174610: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94206, cti_sequence_id=98883, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174611: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94207, cti_sequence_id=98884, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174612: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:22:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94208, cti_sequence_id=98885, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174613: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94209 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174614: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375786192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94209, cti_sequence_id=98886, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174615: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94210, cti_sequence_id=98887, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174616: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94211, cti_sequence_id=98888, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174617: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94212 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174618: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94212, cti_sequence_id=98889, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174619: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94213, cti_sequence_id=98890, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94214, cti_sequence_id=98891, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174621: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94215 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174622: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94215, cti_sequence_id=98892, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174623: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94216, cti_sequence_id=98893, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174624: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94217, cti_sequence_id=98894, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174625: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94218 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174626: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94218, cti_sequence_id=98895, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174627: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:06.788 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174628: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:06.935 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174629: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94219, cti_sequence_id=98896, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174630: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94220, cti_sequence_id=98897, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174631: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94221 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174632: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94221, cti_sequence_id=98898, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174633: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94222, cti_sequence_id=98899, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174634: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94223, cti_sequence_id=98900, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174635: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94224 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174636: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94224, cti_sequence_id=98901, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94225, cti_sequence_id=98902, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174638: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94226, cti_sequence_id=98903, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174639: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94227 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174640: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94227, cti_sequence_id=98904, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174641: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94228, cti_sequence_id=98905, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174642: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94229, cti_sequence_id=98906, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174643: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94230 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174644: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94230, cti_sequence_id=98907, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174645: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94231, cti_sequence_id=98908, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174646: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94232, cti_sequence_id=98909, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174647: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94233 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174648: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94233, cti_sequence_id=98910, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174649: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94234, cti_sequence_id=98911, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174650: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:25:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94235, cti_sequence_id=98912, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94236 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94236, cti_sequence_id=98913, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174653: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:06.936 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174654: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375966971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94237, cti_sequence_id=98914, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174655: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:07.088 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94238, cti_sequence_id=98915, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174657: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94239 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174658: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94239, cti_sequence_id=98916, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174659: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94240, cti_sequence_id=98917, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174660: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575375996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94241, cti_sequence_id=98918, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174661: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94242 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174662: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94242, cti_sequence_id=98919, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174663: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376006971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94243, cti_sequence_id=98920, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174664: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94244, cti_sequence_id=98921, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174665: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94245 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174666: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94245, cti_sequence_id=98922, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174667: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94246, cti_sequence_id=98923, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174668: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94247, cti_sequence_id=98924, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94248 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94248, cti_sequence_id=98925, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174671: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94249, cti_sequence_id=98926, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174672: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94250, cti_sequence_id=98927, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174673: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94251 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174674: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94251, cti_sequence_id=98928, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174675: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94252, cti_sequence_id=98929, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174676: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:27:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94253, cti_sequence_id=98930, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174677: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94254 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174678: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94254, cti_sequence_id=98931, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174679: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94255, cti_sequence_id=98932, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174680: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:07.088 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:07.237 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174682: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94256, cti_sequence_id=98933, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174683: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94257 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174684: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94257, cti_sequence_id=98934, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174685: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376106970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94258, cti_sequence_id=98935, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174686: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376116971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94259, cti_sequence_id=98936, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174687: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94260 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174688: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94260, cti_sequence_id=98937, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174689: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94261, cti_sequence_id=98938, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174690: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:28:56.986 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376136986][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94262, cti_sequence_id=98939, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174691: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94263 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94263, cti_sequence_id=98940, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174693: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94264, cti_sequence_id=98941, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174694: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94265, cti_sequence_id=98942, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174695: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94266 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174696: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94266, cti_sequence_id=98943, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174697: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376166971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94267, cti_sequence_id=98944, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174698: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94268, cti_sequence_id=98945, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174699: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94269 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174700: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94269, cti_sequence_id=98946, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174701: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94270, cti_sequence_id=98947, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174702: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:29:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94271, cti_sequence_id=98948, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174703: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:00.925 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376200925][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575376200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98949, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174704: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 05:30:00.926 -0700: %CCBU_EVENT_POOL-1-worker-86-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 05:30:00.925,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:1,CTI_MSG_DISPATCH_TIME:1,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575376200, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=98949, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000174705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94272 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94272, cti_sequence_id=98950, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174707: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94273, cti_sequence_id=98951, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174708: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:07.237 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174709: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:07.386 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94274, cti_sequence_id=98952, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174711: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94275 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174712: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94275, cti_sequence_id=98953, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174713: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94276, cti_sequence_id=98954, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174714: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94277, cti_sequence_id=98955, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174715: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94278 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174716: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94278, cti_sequence_id=98956, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174717: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94279, cti_sequence_id=98957, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174718: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94280, cti_sequence_id=98958, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174719: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94281 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174720: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94281, cti_sequence_id=98959, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174721: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94282, cti_sequence_id=98960, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174722: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94283, cti_sequence_id=98961, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174723: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94284 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174724: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94284, cti_sequence_id=98962, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174725: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94285, cti_sequence_id=98963, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174726: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94286, cti_sequence_id=98964, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174727: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94287 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174728: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94287, cti_sequence_id=98965, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174729: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376306971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94288, cti_sequence_id=98966, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174730: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94289, cti_sequence_id=98967, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174731: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94290 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174732: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94290, cti_sequence_id=98968, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174733: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94291, cti_sequence_id=98969, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:07.387 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174735: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:07.530 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174736: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376336974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94292, cti_sequence_id=98970, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174737: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94293 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174738: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376346192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94293, cti_sequence_id=98971, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174739: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376346971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94294, cti_sequence_id=98972, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174740: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94295, cti_sequence_id=98973, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174741: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94296 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174742: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94296, cti_sequence_id=98974, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174743: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:46.984 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376366984][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94297, cti_sequence_id=98975, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174744: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:32:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376376971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94298, cti_sequence_id=98976, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174745: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94299 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174746: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376386190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94299, cti_sequence_id=98977, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174747: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94300, cti_sequence_id=98978, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174748: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94301, cti_sequence_id=98979, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174749: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94302 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174750: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94302, cti_sequence_id=98980, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174751: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94303, cti_sequence_id=98981, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174752: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94304, cti_sequence_id=98982, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174753: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94305 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174754: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94305, cti_sequence_id=98983, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174755: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94306, cti_sequence_id=98984, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174756: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:33:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94307, cti_sequence_id=98985, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174757: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94308 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174758: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376446190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94308, cti_sequence_id=98986, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174759: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94309, cti_sequence_id=98987, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:07.531 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174761: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:07.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174762: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94310, cti_sequence_id=98988, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174763: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94311 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94311, cti_sequence_id=98989, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94312, cti_sequence_id=98990, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94313, cti_sequence_id=98991, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174767: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94314 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174768: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94314, cti_sequence_id=98992, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174769: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94315, cti_sequence_id=98993, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174770: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:34:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376496971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94316, cti_sequence_id=98994, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94317 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174772: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94317, cti_sequence_id=98995, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174773: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94318, cti_sequence_id=98996, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174774: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94319, cti_sequence_id=98997, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174775: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94320 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174776: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94320, cti_sequence_id=98998, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174777: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94321, cti_sequence_id=98999, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174778: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94322, cti_sequence_id=99000, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94323 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174780: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:46.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376546192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94323, cti_sequence_id=99001, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174781: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94324, cti_sequence_id=99002, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174782: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94325, cti_sequence_id=99003, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174783: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94326 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174784: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94326, cti_sequence_id=99004, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174785: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94327, cti_sequence_id=99005, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174786: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:07.679 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174787: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:07.828 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174788: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94328, cti_sequence_id=99006, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174789: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94329 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174790: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94329, cti_sequence_id=99007, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174791: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94330, cti_sequence_id=99008, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174792: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376596969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94331, cti_sequence_id=99009, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174793: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:46.191 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94332 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174794: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376606193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94332, cti_sequence_id=99010, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174795: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94333, cti_sequence_id=99011, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174796: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:36:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94334, cti_sequence_id=99012, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174797: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94335 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174798: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94335, cti_sequence_id=99013, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174799: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94336, cti_sequence_id=99014, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174800: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94337, cti_sequence_id=99015, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174801: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94338 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174802: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376646191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94338, cti_sequence_id=99016, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94339, cti_sequence_id=99017, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94340, cti_sequence_id=99018, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94341 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174806: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94341, cti_sequence_id=99019, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174807: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376666971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94342, cti_sequence_id=99020, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174808: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:37:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94343, cti_sequence_id=99021, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94344 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174810: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94344, cti_sequence_id=99022, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174811: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94345, cti_sequence_id=99023, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174812: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:07.828 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174813: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:07.982 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174814: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94346, cti_sequence_id=99024, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174815: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94347 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174816: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94347, cti_sequence_id=99025, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174817: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94348, cti_sequence_id=99026, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174818: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94349, cti_sequence_id=99027, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174819: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94350 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174820: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94350, cti_sequence_id=99028, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174821: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376726971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94351, cti_sequence_id=99029, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174822: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:38:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376736971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94352, cti_sequence_id=99030, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174823: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94353 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174824: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94353, cti_sequence_id=99031, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174825: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94354, cti_sequence_id=99032, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174826: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94355, cti_sequence_id=99033, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174827: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94356 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174828: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376766190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94356, cti_sequence_id=99034, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174829: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94357, cti_sequence_id=99035, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174830: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94358, cti_sequence_id=99036, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174831: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94359 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94359, cti_sequence_id=99037, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94360, cti_sequence_id=99038, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174834: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94361, cti_sequence_id=99039, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174835: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94362 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174836: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94362, cti_sequence_id=99040, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94363, cti_sequence_id=99041, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174838: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:07.982 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174839: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:08.145 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174840: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376816971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94364, cti_sequence_id=99042, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174841: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94365 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174842: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94365, cti_sequence_id=99043, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174843: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94366, cti_sequence_id=99044, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174844: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94367, cti_sequence_id=99045, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:46.190 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94368 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174846: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94368, cti_sequence_id=99046, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174847: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94369, cti_sequence_id=99047, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174848: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94370, cti_sequence_id=99048, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174849: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94371 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174850: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94371, cti_sequence_id=99049, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174851: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94372, cti_sequence_id=99050, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174852: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94373, cti_sequence_id=99051, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174853: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94374 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174854: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94374, cti_sequence_id=99052, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174855: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94375, cti_sequence_id=99053, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174856: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:36.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376896977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94376, cti_sequence_id=99054, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174857: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94377 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174858: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94377, cti_sequence_id=99055, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174859: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94378, cti_sequence_id=99056, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174860: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:41:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376916972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94379, cti_sequence_id=99057, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174861: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94380 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174862: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94380, cti_sequence_id=99058, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174863: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:06.980 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376926980][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94381, cti_sequence_id=99059, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174864: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:08.146 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174865: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:08.290 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174866: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94382, cti_sequence_id=99060, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174867: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94383 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174868: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94383, cti_sequence_id=99061, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94384, cti_sequence_id=99062, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174870: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94385, cti_sequence_id=99063, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174871: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94386 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174872: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94386, cti_sequence_id=99064, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174873: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94387, cti_sequence_id=99065, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174874: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:42:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94388, cti_sequence_id=99066, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174875: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94389 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174876: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94389, cti_sequence_id=99067, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174877: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94390, cti_sequence_id=99068, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174878: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575376996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94391, cti_sequence_id=99069, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174879: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94392 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174880: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94392, cti_sequence_id=99070, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174881: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94393, cti_sequence_id=99071, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174882: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94394, cti_sequence_id=99072, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174883: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94395 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174884: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94395, cti_sequence_id=99073, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174885: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377026971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94396, cti_sequence_id=99074, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174886: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:43:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94397, cti_sequence_id=99075, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174887: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94398 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174888: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94398, cti_sequence_id=99076, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174889: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377046972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94399, cti_sequence_id=99077, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174890: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:08.291 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174891: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:08.452 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174892: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94400, cti_sequence_id=99078, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174893: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94401 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174894: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94401, cti_sequence_id=99079, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:26.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377066974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94402, cti_sequence_id=99080, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377076971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94403, cti_sequence_id=99081, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174897: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94404 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174898: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94404, cti_sequence_id=99082, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174899: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94405, cti_sequence_id=99083, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174900: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:44:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94406, cti_sequence_id=99084, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174901: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94407 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174902: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94407, cti_sequence_id=99085, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174903: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:06.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377106974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94408, cti_sequence_id=99086, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174904: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94409, cti_sequence_id=99087, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94410 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174906: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94410, cti_sequence_id=99088, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174907: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377126971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94411, cti_sequence_id=99089, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174908: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94412, cti_sequence_id=99090, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94413 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174910: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94413, cti_sequence_id=99091, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174911: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94414, cti_sequence_id=99092, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174912: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:45:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94415, cti_sequence_id=99093, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174913: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94416 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174914: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94416, cti_sequence_id=99094, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174915: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94417, cti_sequence_id=99095, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174916: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:08.453 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174917: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:08.599 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174918: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94418, cti_sequence_id=99096, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174919: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94419 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174920: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377186190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94419, cti_sequence_id=99097, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174921: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94420, cti_sequence_id=99098, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174922: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377196971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94421, cti_sequence_id=99099, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174923: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94422 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174924: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94422, cti_sequence_id=99100, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174925: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94423, cti_sequence_id=99101, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174926: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:46:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94424, cti_sequence_id=99102, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174927: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94425 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174928: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94425, cti_sequence_id=99103, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174929: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94426, cti_sequence_id=99104, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377236971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94427, cti_sequence_id=99105, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94428 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174932: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94428, cti_sequence_id=99106, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174933: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94429, cti_sequence_id=99107, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174934: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94430, cti_sequence_id=99108, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174935: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94431 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174936: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94431, cti_sequence_id=99109, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174937: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94432, cti_sequence_id=99110, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174938: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:47:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94433, cti_sequence_id=99111, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174939: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94434 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174940: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94434, cti_sequence_id=99112, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174941: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:06.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377286981][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94435, cti_sequence_id=99113, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174942: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:08.599 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174943: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:08.746 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174944: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94436, cti_sequence_id=99114, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174945: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94437 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174946: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94437, cti_sequence_id=99115, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174947: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94438, cti_sequence_id=99116, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174948: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94439, cti_sequence_id=99117, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174949: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94440 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174950: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377326190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94440, cti_sequence_id=99118, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174951: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:46.976 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377326976][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94441, cti_sequence_id=99119, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174952: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:48:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94442, cti_sequence_id=99120, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174953: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94443 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94443, cti_sequence_id=99121, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94444, cti_sequence_id=99122, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174956: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377356972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94445, cti_sequence_id=99123, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174957: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94446 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174958: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94446, cti_sequence_id=99124, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174959: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377366971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94447, cti_sequence_id=99125, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174960: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377376969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94448, cti_sequence_id=99126, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174961: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94449 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174962: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94449, cti_sequence_id=99127, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174963: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94450, cti_sequence_id=99128, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174964: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:49:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377396969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94451, cti_sequence_id=99129, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174965: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94452 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174966: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94452, cti_sequence_id=99130, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94453, cti_sequence_id=99131, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174968: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:08.747 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174969: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:08.894 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174970: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377416972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94454, cti_sequence_id=99132, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174971: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94455 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174972: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94455, cti_sequence_id=99133, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174973: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377426972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94456, cti_sequence_id=99134, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174974: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94457, cti_sequence_id=99135, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174975: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94458 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174976: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94458, cti_sequence_id=99136, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174977: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94459, cti_sequence_id=99137, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174978: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:50:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94460, cti_sequence_id=99138, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94461 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94461, cti_sequence_id=99139, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94462, cti_sequence_id=99140, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94463, cti_sequence_id=99141, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174983: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94464 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174984: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377486190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94464, cti_sequence_id=99142, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174985: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377486970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94465, cti_sequence_id=99143, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174986: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94466, cti_sequence_id=99144, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174987: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94467 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174988: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94467, cti_sequence_id=99145, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174989: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94468, cti_sequence_id=99146, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174990: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:51:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377516971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94469, cti_sequence_id=99147, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174991: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94470 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174992: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94470, cti_sequence_id=99148, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174993: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94471, cti_sequence_id=99149, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174994: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:08.895 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000174995: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:09.037 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000174996: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94472, cti_sequence_id=99150, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174997: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94473 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000174998: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94473, cti_sequence_id=99151, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000174999: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94474, cti_sequence_id=99152, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175000: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94475, cti_sequence_id=99153, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175001: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94476 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175002: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94476, cti_sequence_id=99154, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175003: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377566971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94477, cti_sequence_id=99155, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175004: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:52:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94478, cti_sequence_id=99156, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175005: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94479 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175006: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377586192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94479, cti_sequence_id=99157, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175007: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94480, cti_sequence_id=99158, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175008: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94481, cti_sequence_id=99159, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175009: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94482 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175010: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94482, cti_sequence_id=99160, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175011: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94483, cti_sequence_id=99161, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175012: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94484, cti_sequence_id=99162, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175013: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94485 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175014: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94485, cti_sequence_id=99163, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175015: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94486, cti_sequence_id=99164, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175016: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:53:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94487, cti_sequence_id=99165, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94488 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175018: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94488, cti_sequence_id=99166, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175019: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94489, cti_sequence_id=99167, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:09.037 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175021: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:09.183 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175022: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94490, cti_sequence_id=99168, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175023: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94491 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175024: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94491, cti_sequence_id=99169, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175025: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94492, cti_sequence_id=99170, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175026: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377676969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94493, cti_sequence_id=99171, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175027: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94494 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175028: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377686191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94494, cti_sequence_id=99172, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175029: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94495, cti_sequence_id=99173, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175030: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:54:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94496, cti_sequence_id=99174, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175031: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94497 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175032: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377706191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94497, cti_sequence_id=99175, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94498, cti_sequence_id=99176, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94499, cti_sequence_id=99177, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94500 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175036: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94500, cti_sequence_id=99178, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94501, cti_sequence_id=99179, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94502, cti_sequence_id=99180, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94503 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94503, cti_sequence_id=99181, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175041: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94504, cti_sequence_id=99182, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175042: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:55:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94505, cti_sequence_id=99183, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175043: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94506 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175044: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94506, cti_sequence_id=99184, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94507, cti_sequence_id=99185, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:09.184 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175047: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:09.344 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175048: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94508, cti_sequence_id=99186, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175049: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94509 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175050: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377786190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94509, cti_sequence_id=99187, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175051: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94510, cti_sequence_id=99188, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94511, cti_sequence_id=99189, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175053: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94512 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377806190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94512, cti_sequence_id=99190, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94513, cti_sequence_id=99191, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175056: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:56:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94514, cti_sequence_id=99192, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175057: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94515 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175058: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94515, cti_sequence_id=99193, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175059: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94516, cti_sequence_id=99194, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377836972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94517, cti_sequence_id=99195, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94518 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175062: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377846190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94518, cti_sequence_id=99196, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175063: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94519, cti_sequence_id=99197, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175064: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377856973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94520, cti_sequence_id=99198, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175065: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94521 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175066: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94521, cti_sequence_id=99199, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94522, cti_sequence_id=99200, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175068: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:57:56.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377876972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94523, cti_sequence_id=99201, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175069: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94524 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94524, cti_sequence_id=99202, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175071: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94525, cti_sequence_id=99203, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175072: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:09.344 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175073: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:09.489 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175074: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94526, cti_sequence_id=99204, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175075: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94527 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175076: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94527, cti_sequence_id=99205, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175077: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94528, cti_sequence_id=99206, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175078: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94529, cti_sequence_id=99207, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175079: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94530 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175080: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94530, cti_sequence_id=99208, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94531, cti_sequence_id=99209, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175082: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:58:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94532, cti_sequence_id=99210, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175083: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94533 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175084: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:06.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377946190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94533, cti_sequence_id=99211, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175085: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94534, cti_sequence_id=99212, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175086: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94535, cti_sequence_id=99213, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175087: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94536 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175088: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:26.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377966193][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94536, cti_sequence_id=99214, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175089: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94537, cti_sequence_id=99215, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175090: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377976970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94538, cti_sequence_id=99216, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175091: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94539 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175092: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94539, cti_sequence_id=99217, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175093: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94540, cti_sequence_id=99218, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175094: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 05:59:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575377996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94541, cti_sequence_id=99219, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175095: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:01.338 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378001337][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575378000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=99220, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175096: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:00:01.338 -0700: %CCBU_EVENT_POOL-1-worker-89-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:00:01.337,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:1,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575378000, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=99220, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000175097: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94542 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378006191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94542, cti_sequence_id=99221, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94543, cti_sequence_id=99222, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:09.489 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175101: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:09.636 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175102: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94544, cti_sequence_id=99223, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175103: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94545 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175104: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378026190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94545, cti_sequence_id=99224, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94546, cti_sequence_id=99225, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94547, cti_sequence_id=99226, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175107: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94548 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175108: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94548, cti_sequence_id=99227, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175109: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94549, cti_sequence_id=99228, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175110: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:00:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94550, cti_sequence_id=99229, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175111: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94551 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175112: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94551, cti_sequence_id=99230, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175113: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378066971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94552, cti_sequence_id=99231, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175114: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94553, cti_sequence_id=99232, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94554 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378086190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94554, cti_sequence_id=99233, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175117: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94555, cti_sequence_id=99234, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175118: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94556, cti_sequence_id=99235, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175119: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94557 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175120: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94557, cti_sequence_id=99236, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378106969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94558, cti_sequence_id=99237, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175122: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:01:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94559, cti_sequence_id=99238, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175123: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94560 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175124: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94560, cti_sequence_id=99239, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175125: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94561, cti_sequence_id=99240, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:09.637 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:09.787 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175128: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94562, cti_sequence_id=99241, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175129: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94563 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175130: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378146190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94563, cti_sequence_id=99242, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175131: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378146970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94564, cti_sequence_id=99243, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94565, cti_sequence_id=99244, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94566 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378166190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94566, cti_sequence_id=99245, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175135: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94567, cti_sequence_id=99246, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175136: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:02:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94568, cti_sequence_id=99247, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175137: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94569 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175138: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94569, cti_sequence_id=99248, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175139: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94570, cti_sequence_id=99249, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94571, cti_sequence_id=99250, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94572 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175142: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378206192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94572, cti_sequence_id=99251, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175143: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378206972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94573, cti_sequence_id=99252, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175144: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94574, cti_sequence_id=99253, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175145: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94575 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94575, cti_sequence_id=99254, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175147: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94576, cti_sequence_id=99255, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:03:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94577, cti_sequence_id=99256, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94578 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94578, cti_sequence_id=99257, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94579, cti_sequence_id=99258, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:09.788 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:09.941 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175154: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94580, cti_sequence_id=99259, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175155: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94581 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94581, cti_sequence_id=99260, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94582, cti_sequence_id=99261, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:36.981 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378276979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94583, cti_sequence_id=99262, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94584 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94584, cti_sequence_id=99263, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94585, cti_sequence_id=99264, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:04:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94586, cti_sequence_id=99265, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94587 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94587, cti_sequence_id=99266, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94588, cti_sequence_id=99267, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94589, cti_sequence_id=99268, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94590 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175168: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94590, cti_sequence_id=99269, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175169: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94591, cti_sequence_id=99270, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175170: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94592, cti_sequence_id=99271, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175171: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94593 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94593, cti_sequence_id=99272, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94594, cti_sequence_id=99273, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175174: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:05:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94595, cti_sequence_id=99274, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175175: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94596 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175176: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94596, cti_sequence_id=99275, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175177: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94597, cti_sequence_id=99276, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:09.942 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:10.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94598, cti_sequence_id=99277, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175181: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94599 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175182: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94599, cti_sequence_id=99278, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175183: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:26.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378386971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94600, cti_sequence_id=99279, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94601, cti_sequence_id=99280, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94602 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94602, cti_sequence_id=99281, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94603, cti_sequence_id=99282, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175188: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:06:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378416971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94604, cti_sequence_id=99283, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175189: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94605 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175190: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94605, cti_sequence_id=99284, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175191: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378426971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94606, cti_sequence_id=99285, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94607, cti_sequence_id=99286, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94608 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175194: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94608, cti_sequence_id=99287, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175195: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94609, cti_sequence_id=99288, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175196: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94610, cti_sequence_id=99289, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175197: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94611 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94611, cti_sequence_id=99290, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175199: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94612, cti_sequence_id=99291, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:07:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94613, cti_sequence_id=99292, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94614 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94614, cti_sequence_id=99293, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94615, cti_sequence_id=99294, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:10.091 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:10.234 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94616, cti_sequence_id=99295, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175207: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94617 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175208: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94617, cti_sequence_id=99296, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94618, cti_sequence_id=99297, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94619, cti_sequence_id=99298, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94620 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175212: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378526190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94620, cti_sequence_id=99299, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175213: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94621, cti_sequence_id=99300, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175214: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:08:56.977 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378536977][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94622, cti_sequence_id=99301, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175215: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94623 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175216: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94623, cti_sequence_id=99302, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175217: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94624, cti_sequence_id=99303, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175218: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378556971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94625, cti_sequence_id=99304, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175219: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94626 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175220: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94626, cti_sequence_id=99305, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175221: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94627, cti_sequence_id=99306, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175222: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94628, cti_sequence_id=99307, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175223: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94629 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175224: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378586191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94629, cti_sequence_id=99308, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175225: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94630, cti_sequence_id=99309, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175226: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:09:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378596970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94631, cti_sequence_id=99310, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175227: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94632 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175228: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378606191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94632, cti_sequence_id=99311, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175229: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94633, cti_sequence_id=99312, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175230: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:10.234 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175231: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:10.381 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175232: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:16.975 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378616974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94634, cti_sequence_id=99313, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175233: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94635 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175234: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378626191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94635, cti_sequence_id=99314, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175235: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378626972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94636, cti_sequence_id=99315, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175236: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378636970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94637, cti_sequence_id=99316, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175237: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94638 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175238: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94638, cti_sequence_id=99317, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175239: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94639, cti_sequence_id=99318, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175240: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:10:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94640, cti_sequence_id=99319, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175241: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94641 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175242: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378666191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94641, cti_sequence_id=99320, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175243: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94642, cti_sequence_id=99321, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175244: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94643, cti_sequence_id=99322, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175245: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94644 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175246: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94644, cti_sequence_id=99323, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175247: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378686970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94645, cti_sequence_id=99324, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175248: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378696970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94646, cti_sequence_id=99325, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175249: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94647 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175250: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94647, cti_sequence_id=99326, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175251: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94648, cti_sequence_id=99327, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175252: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:11:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378716970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94649, cti_sequence_id=99328, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175253: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94650 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175254: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94650, cti_sequence_id=99329, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175255: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94651, cti_sequence_id=99330, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175256: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:10.381 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175257: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:10.527 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175258: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94652, cti_sequence_id=99331, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175259: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94653 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175260: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378746191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94653, cti_sequence_id=99332, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175261: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94654, cti_sequence_id=99333, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175262: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94655, cti_sequence_id=99334, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175263: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94656 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175264: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94656, cti_sequence_id=99335, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175265: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378766970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94657, cti_sequence_id=99336, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175266: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:12:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378776974][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94658, cti_sequence_id=99337, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175267: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94659 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175268: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94659, cti_sequence_id=99338, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175269: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378786970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94660, cti_sequence_id=99339, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175270: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378796971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94661, cti_sequence_id=99340, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175271: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94662 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175272: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94662, cti_sequence_id=99341, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175273: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378806970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94663, cti_sequence_id=99342, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175274: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94664, cti_sequence_id=99343, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175275: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94665 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175276: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378826190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94665, cti_sequence_id=99344, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175277: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378826970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94666, cti_sequence_id=99345, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175278: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:13:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378836972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94667, cti_sequence_id=99346, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175279: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94668 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175280: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94668, cti_sequence_id=99347, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175281: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94669, cti_sequence_id=99348, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175282: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:10.527 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175283: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:10.681 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175284: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378856971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94670, cti_sequence_id=99349, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175285: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94671 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175286: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94671, cti_sequence_id=99350, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175287: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94672, cti_sequence_id=99351, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175288: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94673, cti_sequence_id=99352, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175289: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94674 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175290: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378886190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94674, cti_sequence_id=99353, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175291: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378886970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94675, cti_sequence_id=99354, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175292: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:14:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94676, cti_sequence_id=99355, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175293: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94677 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175294: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378906190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94677, cti_sequence_id=99356, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175295: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94678, cti_sequence_id=99357, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175296: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94679, cti_sequence_id=99358, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175297: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94680 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175298: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94680, cti_sequence_id=99359, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175299: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94681, cti_sequence_id=99360, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175300: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94682, cti_sequence_id=99361, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175301: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94683 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175302: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94683, cti_sequence_id=99362, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175303: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94684, cti_sequence_id=99363, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175304: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:15:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378956971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94685, cti_sequence_id=99364, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175305: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94686 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175306: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94686, cti_sequence_id=99365, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175307: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:06.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378966973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94687, cti_sequence_id=99366, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175308: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:10.681 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175309: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:10.829 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175310: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378976971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94688, cti_sequence_id=99367, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175311: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94689 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175312: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378986190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94689, cti_sequence_id=99368, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175313: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94690, cti_sequence_id=99369, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175314: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575378996970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94691, cti_sequence_id=99370, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175315: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94692 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175316: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:46.194 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379006194][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94692, cti_sequence_id=99371, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175317: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379006969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94693, cti_sequence_id=99372, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175318: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:16:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94694, cti_sequence_id=99373, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175319: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94695 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175320: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94695, cti_sequence_id=99374, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175321: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379026969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94696, cti_sequence_id=99375, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175322: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379036970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94697, cti_sequence_id=99376, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175323: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94698 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175324: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379046191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94698, cti_sequence_id=99377, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175325: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379046970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94699, cti_sequence_id=99378, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175326: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94700, cti_sequence_id=99379, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175327: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94701 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175328: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379066191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94701, cti_sequence_id=99380, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175329: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94702, cti_sequence_id=99381, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175330: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:17:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94703, cti_sequence_id=99382, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175331: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94704 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175332: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94704, cti_sequence_id=99383, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175333: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379086970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94705, cti_sequence_id=99384, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175334: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:10.829 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175335: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:10.976 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175336: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94706, cti_sequence_id=99385, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175337: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94707 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175338: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:26.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379106192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94707, cti_sequence_id=99386, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175339: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94708, cti_sequence_id=99387, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175340: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94709, cti_sequence_id=99388, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175341: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94710 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175342: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379126191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94710, cti_sequence_id=99389, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175343: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94711, cti_sequence_id=99390, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175344: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:18:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379136971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94712, cti_sequence_id=99391, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175345: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94713 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175346: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94713, cti_sequence_id=99392, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175347: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94714, cti_sequence_id=99393, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175348: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379156971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94715, cti_sequence_id=99394, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175349: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94716 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175350: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94716, cti_sequence_id=99395, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175351: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94717, cti_sequence_id=99396, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175352: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379176971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94718, cti_sequence_id=99397, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175353: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94719 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175354: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94719, cti_sequence_id=99398, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175355: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:46.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379186973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94720, cti_sequence_id=99399, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175356: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:19:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94721, cti_sequence_id=99400, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175357: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94722 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175358: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94722, cti_sequence_id=99401, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175359: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94723, cti_sequence_id=99402, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175360: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:10.977 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175361: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:11.136 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175362: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94724, cti_sequence_id=99403, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175363: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94725 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175364: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379226190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94725, cti_sequence_id=99404, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175365: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379226970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94726, cti_sequence_id=99405, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175366: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94727, cti_sequence_id=99406, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175367: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94728 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175368: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94728, cti_sequence_id=99407, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175369: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94729, cti_sequence_id=99408, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175370: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:20:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94730, cti_sequence_id=99409, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175371: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94731 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175372: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94731, cti_sequence_id=99410, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175373: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94732, cti_sequence_id=99411, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175374: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379276970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94733, cti_sequence_id=99412, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175375: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94734 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175376: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379286190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94734, cti_sequence_id=99413, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175377: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379286970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94735, cti_sequence_id=99414, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175378: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379296970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94736, cti_sequence_id=99415, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175379: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94737 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175380: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379306190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94737, cti_sequence_id=99416, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175381: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94738, cti_sequence_id=99417, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175382: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:21:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94739, cti_sequence_id=99418, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175383: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94740 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175384: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94740, cti_sequence_id=99419, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175385: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379326970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94741, cti_sequence_id=99420, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175386: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:11.137 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175387: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:11.278 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175388: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94742, cti_sequence_id=99421, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175389: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94743 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175390: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94743, cti_sequence_id=99422, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175391: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94744, cti_sequence_id=99423, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175392: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94745, cti_sequence_id=99424, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175393: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94746 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175394: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94746, cti_sequence_id=99425, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175395: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94747, cti_sequence_id=99426, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175396: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:22:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94748, cti_sequence_id=99427, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175397: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94749 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175398: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94749, cti_sequence_id=99428, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175399: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94750, cti_sequence_id=99429, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175400: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94751, cti_sequence_id=99430, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175401: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94752 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175402: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94752, cti_sequence_id=99431, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175403: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94753, cti_sequence_id=99432, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175404: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94754, cti_sequence_id=99433, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175405: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94755 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175406: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94755, cti_sequence_id=99434, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175407: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94756, cti_sequence_id=99435, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175408: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:23:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379436970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94757, cti_sequence_id=99436, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175409: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94758 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175410: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94758, cti_sequence_id=99437, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175411: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94759, cti_sequence_id=99438, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175412: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:11.279 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175413: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:11.422 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175414: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94760, cti_sequence_id=99439, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175415: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94761 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175416: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94761, cti_sequence_id=99440, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175417: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379466971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94762, cti_sequence_id=99441, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175418: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94763, cti_sequence_id=99442, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175419: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94764 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175420: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94764, cti_sequence_id=99443, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175421: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94765, cti_sequence_id=99444, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175422: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:24:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94766, cti_sequence_id=99445, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175423: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94767 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175424: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94767, cti_sequence_id=99446, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175425: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379506970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94768, cti_sequence_id=99447, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175426: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94769, cti_sequence_id=99448, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175427: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94770 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175428: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379526191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94770, cti_sequence_id=99449, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175429: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379526970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94771, cti_sequence_id=99450, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175430: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379536971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94772, cti_sequence_id=99451, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175431: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94773 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175432: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379546191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94773, cti_sequence_id=99452, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175433: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379546970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94774, cti_sequence_id=99453, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175434: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:25:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379556970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94775, cti_sequence_id=99454, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175435: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94776 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175436: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379566191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94776, cti_sequence_id=99455, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175437: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379566970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94777, cti_sequence_id=99456, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175438: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:11.422 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175439: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:11.570 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175440: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379576970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94778, cti_sequence_id=99457, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175441: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94779 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175442: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379586190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94779, cti_sequence_id=99458, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175443: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379586970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94780, cti_sequence_id=99459, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175444: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:36.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379596972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94781, cti_sequence_id=99460, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175445: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94782 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175446: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:46.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379606190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94782, cti_sequence_id=99461, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175447: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379606970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94783, cti_sequence_id=99462, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175448: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:26:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379616970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94784, cti_sequence_id=99463, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175449: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94785 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175450: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379626192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94785, cti_sequence_id=99464, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175451: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379626970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94786, cti_sequence_id=99465, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175452: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:16.978 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379636978][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94787, cti_sequence_id=99466, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175453: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94788 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175454: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379646190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94788, cti_sequence_id=99467, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175455: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379646970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94789, cti_sequence_id=99468, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175456: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379656970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94790, cti_sequence_id=99469, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175457: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94791 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175458: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:46.193 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379666192][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94791, cti_sequence_id=99470, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175459: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379666970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94792, cti_sequence_id=99471, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175460: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:27:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379676970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94793, cti_sequence_id=99472, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175461: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94794 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175462: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379686190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94794, cti_sequence_id=99473, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175463: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379686969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94795, cti_sequence_id=99474, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175464: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:11.570 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175465: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:11.758 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175466: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379696971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94796, cti_sequence_id=99475, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175467: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94797 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175468: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379706190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94797, cti_sequence_id=99476, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175469: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379706970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94798, cti_sequence_id=99477, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175470: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379716971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94799, cti_sequence_id=99478, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175471: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94800 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175472: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379726191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94800, cti_sequence_id=99479, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175473: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379726970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94801, cti_sequence_id=99480, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175474: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:28:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379736970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94802, cti_sequence_id=99481, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175475: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94803 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175476: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379746190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94803, cti_sequence_id=99482, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175477: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379746970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94804, cti_sequence_id=99483, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175478: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379756970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94805, cti_sequence_id=99484, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175479: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94806 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175480: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379766191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94806, cti_sequence_id=99485, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175481: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:26.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379766973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94807, cti_sequence_id=99486, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175482: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379776970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94808, cti_sequence_id=99487, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175483: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94809 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175484: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379786191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94809, cti_sequence_id=99488, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175485: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379786971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94810, cti_sequence_id=99489, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175486: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:29:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379796970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94811, cti_sequence_id=99490, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175487: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:01.359 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379801359][cti_message=CTISystemEvent [pgStatus=0, icmCentral=1575379800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=99491, msgID=31, msgName=SystemEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175488: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:30:01.359 -0700: %CCBU_EVENT_POOL-1-worker-83-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:30:01.359,CTI_MSG_TOTAL_PROCESSING_TIME:-1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:-1,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTISystemEvent [pgStatus=0, icmCentral=1575379800, systemEventID=9, systemEventArg1=0, systemEventArg2=0, systemEventArg3=0, eventDeviceType=-1, text=null, eventDeviceID=null]CTISystemEvent [ invokeID=null, cti_sequence_id=99491, msgID=31, msgName=SystemEvent, deploymentType=CCE]][SEQ=[CTIStatus]]: Completed task 
0000175489: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94812 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175490: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379806191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94812, cti_sequence_id=99492, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175491: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:06.979 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379806979][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94813, cti_sequence_id=99493, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175492: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:11.758 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175493: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:11.904 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175494: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379816970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94814, cti_sequence_id=99494, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175495: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94815 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175496: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379826191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94815, cti_sequence_id=99495, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175497: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379826971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94816, cti_sequence_id=99496, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175498: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379836970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94817, cti_sequence_id=99497, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175499: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94818 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175500: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379846191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94818, cti_sequence_id=99498, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175501: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379846970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94819, cti_sequence_id=99499, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175502: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:30:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379856970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94820, cti_sequence_id=99500, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175503: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94821 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175504: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379866191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94821, cti_sequence_id=99501, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175505: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379866970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94822, cti_sequence_id=99502, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175506: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379876970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94823, cti_sequence_id=99503, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175507: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94824 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175508: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379886191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94824, cti_sequence_id=99504, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175509: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379886971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94825, cti_sequence_id=99505, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175510: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379896970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94826, cti_sequence_id=99506, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175511: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94827 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175512: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379906191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94827, cti_sequence_id=99507, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175513: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379906970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94828, cti_sequence_id=99508, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175514: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:31:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379916970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94829, cti_sequence_id=99509, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175515: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94830 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175516: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379926191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94830, cti_sequence_id=99510, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175517: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379926970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94831, cti_sequence_id=99511, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175518: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:11.905 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175519: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:12.050 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175520: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379936970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94832, cti_sequence_id=99512, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175521: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94833 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175522: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379946191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94833, cti_sequence_id=99513, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175523: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379946970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94834, cti_sequence_id=99514, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175524: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379956970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94835, cti_sequence_id=99515, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175525: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94836 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175526: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379966191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94836, cti_sequence_id=99516, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175527: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379966970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94837, cti_sequence_id=99517, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175528: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:32:56.974 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379976973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94838, cti_sequence_id=99518, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175529: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94839 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175530: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:06.192 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379986191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94839, cti_sequence_id=99519, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175531: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379986970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94840, cti_sequence_id=99520, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175532: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:16.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575379996972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94841, cti_sequence_id=99521, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175533: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94842 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175534: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380006190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94842, cti_sequence_id=99522, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175535: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380006970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94843, cti_sequence_id=99523, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175536: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380016970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94844, cti_sequence_id=99524, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175537: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94845 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175538: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380026191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94845, cti_sequence_id=99525, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175539: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380026970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94846, cti_sequence_id=99526, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175540: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:33:56.973 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380036973][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94847, cti_sequence_id=99527, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175541: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94848 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175542: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380046190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94848, cti_sequence_id=99528, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175543: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380046969][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94849, cti_sequence_id=99529, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175544: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:12.051 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175545: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:12.202 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175546: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380056970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94850, cti_sequence_id=99530, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175547: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94851 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175548: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:26.190 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380066190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94851, cti_sequence_id=99531, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175549: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380066970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94852, cti_sequence_id=99532, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175550: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380076970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94853, cti_sequence_id=99533, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175551: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94854 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175552: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380086191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94854, cti_sequence_id=99534, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175553: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:46.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380086972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94855, cti_sequence_id=99535, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175554: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:34:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380096970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94856, cti_sequence_id=99536, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175555: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94857 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175556: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380106191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94857, cti_sequence_id=99537, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175557: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380106971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94858, cti_sequence_id=99538, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175558: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380116970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94859, cti_sequence_id=99539, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175559: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94860 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175560: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380126190][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94860, cti_sequence_id=99540, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175561: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380126970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94861, cti_sequence_id=99541, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175562: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380136970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94862, cti_sequence_id=99542, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175563: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:40.768 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175564: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:40.769 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175565: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:40.825 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175566: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:42.867 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175567: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:42.867 -0700: %CCBU_http-apr-8082-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175568: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:42.890 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175569: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.207 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/789unaky0s][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175570: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.319 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175571: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.321 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175572: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.322 -0700: %CCBU_COMMAND_POOL-1-worker-144-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94863 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175573: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:44.329 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380144329][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94863, cti_sequence_id=99543, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175574: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.329 -0700: %CCBU_COMMAND_POOL-1-worker-144-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006685: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.330 -0700: %CCBU_COMMAND_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175575: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.330 -0700: %CCBU_COMMAND_POOL-1-worker-144-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175576: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:44.330 -0700: %CCBU_COMMAND_POOL-1-worker-144-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 8, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:35:44.322,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175577: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.343 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175578: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.577 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175579: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.578 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175580: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:44.578 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175581: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94864 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175582: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380146191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94864, cti_sequence_id=99544, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175583: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380146971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94865, cti_sequence_id=99545, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175584: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:47.563 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175585: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:47.564 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175586: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:47.564 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175587: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:48.788 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175588: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:48.788 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175589: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:48.789 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175590: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:50.016 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175591: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:50.017 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175592: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:50.018 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175593: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:51.532 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175594: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:51.533 -0700: %CCBU_http-apr-8445-exec-19-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175595: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:51.534 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175596: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:53.545 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175597: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:53.545 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175598: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:53.546 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175599: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.524 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175600: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.524 -0700: %CCBU_http-apr-8082-exec-9-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175601: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.525 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175602: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:55.529 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175603: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:55.529 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175604: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:55.530 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175605: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.751 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175606: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.751 -0700: %CCBU_http-apr-8082-exec-17-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175607: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.752 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175608: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.753 -0700: %CCBU_http-apr-8082-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175609: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.754 -0700: %CCBU_http-apr-8082-exec-18-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175610: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.754 -0700: %CCBU_http-apr-8082-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175611: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.757 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175612: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.757 -0700: %CCBU_http-apr-8082-exec-20-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175613: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.757 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175614: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.759 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175615: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.759 -0700: %CCBU_http-apr-8082-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175616: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:55.759 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175617: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:56.755 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175618: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:56.755 -0700: %CCBU_http-apr-8445-exec-21-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175619: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:56.756 -0700: %CCBU_http-apr-8445-exec-21-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175620: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:35:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380156970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94866, cti_sequence_id=99546, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175621: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:57.816 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175622: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:57.817 -0700: %CCBU_http-apr-8082-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175623: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:35:57.817 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175624: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:58.000 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175625: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:58.000 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175626: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:58.001 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175627: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.536 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175628: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.536 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175629: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.537 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175630: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.538 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175631: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.538 -0700: %CCBU_http-apr-8082-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175632: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:35:59.538 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175633: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.753 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175634: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.755 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175635: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.756 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175636: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.756 -0700: %CCBU_COMMAND_POOL-1-worker-145-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94867 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175637: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:00.760 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380160760][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94867, cti_sequence_id=99547, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175638: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.761 -0700: %CCBU_COMMAND_POOL-1-worker-145-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006686: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.761 -0700: %CCBU_COMMAND_POOL-1-worker-145-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175639: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.761 -0700: %CCBU_COMMAND_POOL-1-worker-145-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175640: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:00.761 -0700: %CCBU_COMMAND_POOL-1-worker-145-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:36:00.756,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175641: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:00.855 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/5dkmwoukea][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175642: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:01.075 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175643: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:01.076 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175644: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:01.076 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175645: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:04.227 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175646: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:04.227 -0700: %CCBU_http-apr-8445-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175647: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:04.228 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175648: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:05.473 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175649: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:05.473 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175650: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:05.474 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175651: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94868 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175652: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380166191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94868, cti_sequence_id=99548, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175653: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:06.779 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175654: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:06.779 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175655: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:06.780 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175656: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380166970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94869, cti_sequence_id=99549, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175657: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:08.316 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175658: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:08.316 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175659: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:08.317 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175660: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:09.606 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175661: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:09.607 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175662: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:09.607 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175663: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:10.833 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175664: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:10.834 -0700: %CCBU_http-apr-8445-exec-19-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175665: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:10.835 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175666: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.060 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175667: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.061 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175668: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.061 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175669: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:12.202 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000175670: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:12.353 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000175671: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.738 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175672: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.738 -0700: %CCBU_http-apr-8082-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175673: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:12.739 -0700: %CCBU_http-apr-8082-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175674: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.285 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175675: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.285 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175676: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.286 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175677: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.920 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175678: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.922 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175679: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.923 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175680: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.923 -0700: %CCBU_COMMAND_POOL-1-worker-146-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94870 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175681: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:13.927 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380173927][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94870, cti_sequence_id=99550, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175682: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.928 -0700: %CCBU_COMMAND_POOL-1-worker-146-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006687: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.928 -0700: %CCBU_COMMAND_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175683: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:13.928 -0700: %CCBU_COMMAND_POOL-1-worker-146-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175684: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:13.928 -0700: %CCBU_COMMAND_POOL-1-worker-146-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:36:13.922,CTI_COMMAND_TOTAL_PROCESSING_TIME:6,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175685: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:14.018 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/32v0v1wpds][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175686: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:14.144 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175687: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:14.144 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175688: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:14.145 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175689: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:16.827 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175690: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:16.827 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175691: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:16.828 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175692: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380176970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94871, cti_sequence_id=99551, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175693: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:18.722 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175694: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:18.723 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175695: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:18.724 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175696: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:20.539 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175697: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:20.539 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175698: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:20.540 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175699: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:22.532 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175700: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:22.533 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175701: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:22.533 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175702: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:24.535 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175703: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:24.536 -0700: %CCBU_http-apr-8445-exec-9-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175704: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:24.537 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175705: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94872 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175706: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380186191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94872, cti_sequence_id=99552, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175707: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:26.540 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175708: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:26.540 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175709: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:26.541 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175710: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380186970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94873, cti_sequence_id=99553, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175711: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:28.532 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175712: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:28.533 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175713: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:28.534 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175714: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:30.544 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175715: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:30.545 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175716: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:30.546 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175717: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:32.531 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175718: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:32.532 -0700: %CCBU_http-apr-8445-exec-25-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175719: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:32.532 -0700: %CCBU_http-apr-8445-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175720: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:32.778 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175721: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:32.779 -0700: %CCBU_http-apr-8082-exec-24-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175722: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:32.779 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175723: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:34.532 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175724: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:34.533 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175725: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:34.533 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175726: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:34.778 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175727: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:34.779 -0700: %CCBU_http-apr-8082-exec-4-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175728: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:34.779 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175729: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:36.182 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380196019],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175730: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:36.183 -0700: %CCBU_http-apr-8082-exec-2-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175731: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:36.183 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175732: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:36.445 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575380194682],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175733: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:36.446 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175734: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380196970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94874, cti_sequence_id=99554, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175735: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.220 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380199058],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000175736: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.221 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175737: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.221 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175738: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:39.447 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380199288],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175739: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:39.448 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175740: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.450 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380199290],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175741: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.450 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175742: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.451 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175743: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.677 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575380199516],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000175744: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.678 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000175745: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:39.699 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175746: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:43.552 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175747: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:43.552 -0700: %CCBU_http-apr-8082-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175748: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:43.553 -0700: %CCBU_http-apr-8082-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175749: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.356 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175750: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.356 -0700: %CCBU_http-apr-8082-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175751: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.357 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175752: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.424 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175753: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.676 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380204516],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175754: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.676 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175755: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.677 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175756: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.910 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175757: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.912 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=7811c0db-7815-4181-86b9-1ace62d08505][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175758: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.913 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175759: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.913 -0700: %CCBU_COMMAND_POOL-1-worker-147-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94875 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175760: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:44.922 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380204922][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94875, cti_sequence_id=99555, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175761: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.922 -0700: %CCBU_COMMAND_POOL-1-worker-147-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006688: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.922 -0700: %CCBU_COMMAND_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175762: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:44.923 -0700: %CCBU_COMMAND_POOL-1-worker-147-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId>7811c0db-7815-4181-86b9-1ace62d08505</requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175763: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:44.923 -0700: %CCBU_COMMAND_POOL-1-worker-147-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 10, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:36:44.913,CTI_COMMAND_TOTAL_PROCESSING_TIME:10,,,,,CTI_MSG_LATENCY:9,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175764: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94876 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175765: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380206191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94876, cti_sequence_id=99556, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175766: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380206970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94877, cti_sequence_id=99557, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175767: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.398 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175768: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.400 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175769: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.401 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175770: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.402 -0700: %CCBU_COMMAND_POOL-1-worker-148-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94878 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175771: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:56.406 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380216406][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94878, cti_sequence_id=99558, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175772: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.407 -0700: %CCBU_COMMAND_POOL-1-worker-148-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006689: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.407 -0700: %CCBU_COMMAND_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175773: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.407 -0700: %CCBU_COMMAND_POOL-1-worker-148-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175774: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:36:56.407 -0700: %CCBU_COMMAND_POOL-1-worker-148-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 6][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:36:56.401,CTI_COMMAND_TOTAL_PROCESSING_TIME:6,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175775: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.499 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/39ehgh4z7q][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175776: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.659 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175777: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.659 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175778: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:36:56.660 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175779: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:36:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380216970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94879, cti_sequence_id=99559, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175780: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:00.912 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175781: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:00.912 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175782: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:00.913 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175783: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.058 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006690: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.058 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006691: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.059 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006692: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.059 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006693: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.060 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006694: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.060 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006695: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.060 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175784: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:04.060 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175785: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.084 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175786: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.084 -0700: %CCBU_http-apr-8082-exec-7-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175787: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.085 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175788: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.314 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175789: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.315 -0700: %CCBU_http-apr-8082-exec-10-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175790: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.315 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175791: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.316 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175792: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.317 -0700: %CCBU_http-apr-8082-exec-8-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175793: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.317 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175794: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.321 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175795: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.321 -0700: %CCBU_http-apr-8082-exec-11-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175796: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.322 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175797: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.323 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175798: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.323 -0700: %CCBU_http-apr-8082-exec-13-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175799: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:04.324 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175800: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:05.243 -0700: %CCBU_http-apr-8082-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175801: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:05.244 -0700: %CCBU_http-apr-8082-exec-12-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175802: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:05.245 -0700: %CCBU_http-apr-8082-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175803: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94880 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175804: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380226191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94880, cti_sequence_id=99560, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175805: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:06.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380226971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94881, cti_sequence_id=99561, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175806: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:16.488 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175807: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:16.489 -0700: %CCBU_http-apr-8082-exec-15-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175808: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:16.489 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175809: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380236970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94882, cti_sequence_id=99562, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175810: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:17.881 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175811: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:17.881 -0700: %CCBU_http-apr-8082-exec-16-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175812: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:17.882 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175813: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:19.399 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380239240],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175814: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:19.399 -0700: %CCBU_http-apr-8082-exec-9-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175815: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:19.400 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175816: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:19.650 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575380238441],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175817: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:19.651 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175818: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:21.862 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380241707],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000175819: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:21.863 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175820: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:21.863 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175821: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:22.084 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380241929],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175822: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:22.085 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175823: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.092 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380241933],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175824: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.092 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175825: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.093 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175826: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.321 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575380242160],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000175827: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.322 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000175828: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:22.322 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175829: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:25.915 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175830: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:25.915 -0700: %CCBU_http-apr-8082-exec-17-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175831: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:25.916 -0700: %CCBU_http-apr-8082-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175832: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94883 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175833: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380246191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94883, cti_sequence_id=99563, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175834: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:26.779 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175835: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:26.780 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Removing agent 2402 from the expiry hash.]:  
0000175836: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:26.780 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=[Explicit] Removed agent from cache 2402]:  
0000175837: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380246970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94884, cti_sequence_id=99564, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175838: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.029 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380246868],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175839: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.029 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175840: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.030 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175841: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.279 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175842: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.281 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=e03bad4b-54e8-4fe2-9480-940fb531a0f1][request_method=user.PUT][request_parameters= extension:2902 state:LOGIN]: Request from client to webservice api 
0000175843: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.281 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175844: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.282 -0700: %CCBU_COMMAND_POOL-1-worker-149-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94885 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2902, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175845: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:27.288 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380247287][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94885, cti_sequence_id=99565, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175846: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.288 -0700: %CCBU_COMMAND_POOL-1-worker-149-3-CMD_FAILED: %[ENTITY_ID=2402][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006696: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.288 -0700: %CCBU_COMMAND_POOL-1-worker-149-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175847: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:27.288 -0700: %CCBU_COMMAND_POOL-1-worker-149-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId>e03bad4b-54e8-4fe2-9480-940fb531a0f1</requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000175848: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:27.288 -0700: %CCBU_COMMAND_POOL-1-worker-149-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 6, CTI_CMD_TOTAL_EXECUTION_TIME: 7][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:37:27.281,CTI_COMMAND_TOTAL_PROCESSING_TIME:7,,,,,CTI_MSG_LATENCY:5,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175849: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.824 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006697: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.824 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006698: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.825 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006699: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.825 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006700: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.826 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006701: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.826 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006702: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.826 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175850: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:37:28.826 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175851: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:28.832 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175852: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:28.833 -0700: %CCBU_http-apr-8082-exec-20-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175853: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:28.833 -0700: %CCBU_http-apr-8082-exec-20-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175854: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.072 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175855: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.072 -0700: %CCBU_http-apr-8082-exec-21-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175856: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.073 -0700: %CCBU_http-apr-8082-exec-21-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175857: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.075 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175858: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.076 -0700: %CCBU_http-apr-8082-exec-19-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175859: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.076 -0700: %CCBU_http-apr-8082-exec-19-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175860: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.078 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175861: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.079 -0700: %CCBU_http-apr-8082-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175862: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.079 -0700: %CCBU_http-apr-8082-exec-22-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175863: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.081 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175864: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.081 -0700: %CCBU_http-apr-8082-exec-25-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175865: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.081 -0700: %CCBU_http-apr-8082-exec-25-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175866: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.351 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175867: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.352 -0700: %CCBU_http-apr-8082-exec-23-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175868: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:29.352 -0700: %CCBU_http-apr-8082-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175869: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380256970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94886, cti_sequence_id=99566, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175870: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:38.963 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175871: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:38.963 -0700: %CCBU_http-apr-8082-exec-24-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175872: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:38.964 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175873: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:40.182 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175874: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:40.182 -0700: %CCBU_http-apr-8082-exec-4-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175875: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:40.183 -0700: %CCBU_http-apr-8082-exec-4-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175876: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:41.450 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380261286],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175877: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:41.450 -0700: %CCBU_http-apr-8082-exec-2-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175878: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:41.451 -0700: %CCBU_http-apr-8082-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175879: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:41.696 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575380260034],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175880: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:41.697 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175881: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.184 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380262019],  }][resource_name=/SystemInfo][usr=2403]: Request start 
0000175882: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.185 -0700: %CCBU_http-apr-8445-exec-22-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175883: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.186 -0700: %CCBU_http-apr-8445-exec-22-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175884: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:42.420 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380262254],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175885: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.421 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380262256],  }][resource_name=/User/2403][usr=2403]: Request start 
0000175886: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:42.421 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175887: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.421 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2403][agent_id=2403][requestId=null][request_method=user.GET][request_parameters=2403]: Request from client to webservice api 
0000175888: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.422 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175889: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.667 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575380262506],  }][resource_name=/User/2403/ReasonCodes][usr=2403]: Request start 
0000175890: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.668 -0700: %CCBU_http-apr-8445-exec-19-6-API_REQUEST: %[REQUEST_URL=User/2403/ReasonCodes][agent_id=2403][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2403]: Request from client to webservice api 
0000175891: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:42.669 -0700: %CCBU_http-apr-8445-exec-19-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175892: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:45.383 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2403][usr=2403]: Request start 
0000175893: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:45.384 -0700: %CCBU_http-apr-8082-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2403][agent_id=2403][requestId=null][request_method=user.GET][request_parameters=2403]: Request from client to webservice api 
0000175894: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:45.385 -0700: %CCBU_http-apr-8082-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175895: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94887 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175896: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380266191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94887, cti_sequence_id=99567, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175897: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.247 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2403@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175898: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.482 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380266322],  }][resource_name=/User/2403][usr=2403]: Request start 
0000175899: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.482 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2403][agent_id=2403][requestId=null][request_method=user.GET][request_parameters=2403]: Request from client to webservice api 
0000175900: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.483 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175901: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.715 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2403][usr=2403]: Request start 
0000175902: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.717 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2403][agent_id=2403][requestId=9b95c5a0-adc7-48ad-9605-781c63198f11][request_method=user.PUT][request_parameters= extension:2903 state:LOGIN]: Request from client to webservice api 
0000175903: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.718 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175904: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.718 -0700: %CCBU_COMMAND_POOL-1-worker-150-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94888 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2903, agentid: 2403, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175905: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:46.722 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380266722][cti_message=CTIControlFailureConf [failureCode=70, peripheralErrorCode=12005, text=null]CTIControlFailureConf [ invokeID=94888, cti_sequence_id=99568, msgID=35, msgName=ControlFailureConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175906: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.723 -0700: %CCBU_COMMAND_POOL-1-worker-150-3-CMD_FAILED: %[ENTITY_ID=2403][ERROR_DESCRIPTION=errorCode 70][command_name=LOGIN]: Received failed command response 
0000006703: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.723 -0700: %CCBU_COMMAND_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2403][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175907: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:46.723 -0700: %CCBU_COMMAND_POOL-1-worker-150-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2403][Payload=<Update><data><apiErrors><apiError><errorData>70</errorData><errorMessage>CF_GENERIC_UNSPECIFIED_REJECTION</errorMessage><errorType>Generic Unable To Login</errorType></apiError></apiErrors></data><event>put</event><requestId>9b95c5a0-adc7-48ad-9605-781c63198f11</requestId><source>/finesse/api/User/2403</source></Update>]: Publishing XMPP Message Asynchronously 
0000175908: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:46.723 -0700: %CCBU_COMMAND_POOL-1-worker-150-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:37:46.718,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2403]]: Completed task 
0000175909: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380266970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94889, cti_sequence_id=99569, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175910: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.168 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2403@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006704: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.168 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006705: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.168 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2403@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006706: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.169 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2403/Queues]: Successfully found node with given Id 
0000006707: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.169 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2403/Queues][user_id=2403@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006708: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.169 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2403/ClientLog]: Successfully found node with given Id 
0000006709: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.170 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2403/ClientLog][user_id=2403@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175911: 10.61.0.47: %[call-id []]% %[agent-id [2403]]% Dec 03 2019 06:37:48.170 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2403 into the expiry hash.]:  
0000175912: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.186 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175913: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.187 -0700: %CCBU_http-apr-8082-exec-6-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175914: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.187 -0700: %CCBU_http-apr-8082-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175915: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.419 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175916: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.419 -0700: %CCBU_http-apr-8082-exec-7-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175917: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.420 -0700: %CCBU_http-apr-8082-exec-7-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175918: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.421 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175919: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.421 -0700: %CCBU_http-apr-8082-exec-10-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175920: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.422 -0700: %CCBU_http-apr-8082-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175921: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.424 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175922: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.424 -0700: %CCBU_http-apr-8082-exec-8-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175923: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.425 -0700: %CCBU_http-apr-8082-exec-8-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175924: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.426 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175925: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.426 -0700: %CCBU_http-apr-8082-exec-11-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175926: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.427 -0700: %CCBU_http-apr-8082-exec-11-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175927: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.679 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175928: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.679 -0700: %CCBU_http-apr-8082-exec-13-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175929: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:37:48.679 -0700: %CCBU_http-apr-8082-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175930: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:56.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380276971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94890, cti_sequence_id=99570, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175931: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:37:58.964 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2402]:  
0000175932: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:00.658 -0700: %CCBU_http-apr-8082-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175933: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:00.658 -0700: %CCBU_http-apr-8082-exec-14-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175934: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:00.658 -0700: %CCBU_http-apr-8082-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175935: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.311 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175936: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.312 -0700: %CCBU_http-apr-8082-exec-15-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175937: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.312 -0700: %CCBU_http-apr-8082-exec-15-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175938: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.907 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380282746],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175939: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.907 -0700: %CCBU_http-apr-8082-exec-16-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175940: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:02.908 -0700: %CCBU_http-apr-8082-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175941: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:03.149 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[true], _=[1575380281704],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175942: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:03.150 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175943: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.610 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380283451],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000175944: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.610 -0700: %CCBU_http-apr-8445-exec-14-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175945: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.611 -0700: %CCBU_http-apr-8445-exec-14-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175946: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:03.839 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380283679],  }][resource_name=/SystemInfo][usr=]: Request start 
0000175947: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:03.840 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175948: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.841 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380283683],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175949: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.841 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175950: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:03.842 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175951: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:04.073 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], nocache=[1575380283916],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000175952: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:04.074 -0700: %CCBU_http-apr-8445-exec-15-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000175953: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:04.075 -0700: %CCBU_http-apr-8445-exec-15-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175954: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94891 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000175955: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380286191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94891, cti_sequence_id=99571, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175956: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.199 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/32v0v1wpds][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006710: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.199 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006711: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.200 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006712: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.200 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006713: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.201 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006714: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.201 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006715: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.201 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175957: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.201 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175958: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.201 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/5dkmwoukea][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006716: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.202 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006717: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.202 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006718: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.202 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006719: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.203 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006720: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.203 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006721: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.203 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175959: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.203 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175960: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.203 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/39ehgh4z7q][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006722: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.204 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006723: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.204 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006724: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.204 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006725: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006726: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006727: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175961: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175962: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/789unaky0s][PRESENCE_TYPE=unavailable]: Finesse received a presence notifcation 
0000006728: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.205 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/Queue/3000]: Successfully found node with given Id 
0000006729: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.206 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/Queue/3000][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006730: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.206 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/Queues]: Successfully found node with given Id 
0000006731: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.206 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/Queues][user_id=2402@bos-fin-nod-d01.rpega.com/desktop]: Sucessfully unsubscribed from a node on the XMPP server 
0000006732: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.206 -0700: %CCBU_Smack Listener Processor (1)-6-NODE_ID_EXISTS: %[NodeId=/finesse/api/User/2402/ClientLog]: Successfully found node with given Id 
0000006733: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.207 -0700: %CCBU_Smack Listener Processor (1)-6-UNSUBSCRIBE_REQUEST_SUCCESS: %[NodeId=/finesse/api/User/2402/ClientLog][user_id=2402@bos-fin-nod-d01.rpega.com]: Sucessfully unsubscribed from a node on the XMPP server 
0000175963: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.207 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Adding agent 2402 into the expiry hash.]:  
0000175964: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.808 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175965: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.809 -0700: %CCBU_http-apr-8082-exec-9-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175966: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:06.809 -0700: %CCBU_http-apr-8082-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175967: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380286972][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=6, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94892, cti_sequence_id=99572, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175968: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.677 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/desktop][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000175969: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.677 -0700: %CCBU_Smack Listener Processor (1)-6-SCHEDULED_LOGOUT_CANCEL_ATTEMPTED: %[agent_id=2402][task_cancellation_result=success]: Attempted cancellation of scheduled presence driven logout 
0000175970: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.677 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=Removing agent 2402 from the expiry hash.]:  
0000175971: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.677 -0700: %CCBU_Smack Listener Processor (1)-6-AGENT_PRESENCE_MONITOR: %[message_string=[Explicit] Removed agent from cache 2402]:  
0000175972: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.922 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380287761],  }][resource_name=/User/2402][usr=2402]: Request start 
0000175973: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.922 -0700: %CCBU_http-apr-8445-exec-12-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000175974: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:07.923 -0700: %CCBU_http-apr-8445-exec-12-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175975: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.148 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000175976: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.150 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=c0623695-b20c-4aa5-900d-46a64055cbb5][request_method=user.PUT][request_parameters= extension:2982 state:LOGIN]: Request from client to webservice api 
0000175977: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.151 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000175978: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.151 -0700: %CCBU_COMMAND_POOL-1-worker-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94893 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000175979: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:08.160 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380288159][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99573, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175980: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:08.160 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380288160][cti_message=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99574, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175981: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:08.160 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380288160][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99575, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175982: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:08.160 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380288160][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94893, cti_sequence_id=99576, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000175983: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:08.161 -0700: %CCBU_COMMAND_POOL-1-worker-1-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 10, CTI_CMD_TOTAL_EXECUTION_TIME: 10][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:38:08.151,CTI_COMMAND_TOTAL_PROCESSING_TIME:10,,,,,CTI_MSG_LATENCY:9,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000175984: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.161 -0700: %CCBU_EVENT_POOL-1-worker-91-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2402][command_name=LOGIN][cti_message_id=30][requestId=c0623695-b20c-4aa5-900d-46a64055cbb5]: Found a requestId from CommandMap for a CTI event 
0000006734: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.161 -0700: %CCBU_EVENT_POOL-1-worker-91-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175985: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.161 -0700: %CCBU_EVENT_POOL-1-worker-91-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCodeId>-1</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T13:38:08.161Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>c0623695-b20c-4aa5-900d-46a64055cbb5</requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006735: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.162 -0700: %CCBU_EVENT_POOL-1-worker-91-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000175986: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.162 -0700: %CCBU_EVENT_POOL-1-worker-91-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000175987: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:08.397 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000175988: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:08.397 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000175989: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:08.398 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000175990: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.408 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380288249],  }][resource_name=/User/2402/Dialogs][usr=2402]: Request start 
0000175991: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.408 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2402/Dialogs][agent_id=2402][requestId=null][request_method=user.dialogs.GET][request_parameters=2402]: Request from client to webservice api 
0000175992: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.409 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380288251],  }][resource_name=/User/2402/Media][usr=2402]: Request start 
0000175993: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.410 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380288256],  }][resource_name=/User/2402/Workflows][usr=2402]: Request start 
0000175994: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.410 -0700: %CCBU_http-apr-8445-exec-6-6-API_REQUEST: %[REQUEST_URL=User/2402/Workflows][agent_id=2402][requestId=null][request_method=user.workflows.GET][request_parameters=2402]: Request from client to webservice api 
0000175995: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.431 -0700: %CCBU_http-apr-8445-exec-4-6-API_REQUEST: %[REQUEST_URL=User/2402/Media][agent_id=2402][requestId=null][request_method=user.mediaList.GET][request_parameters=2402]: Request from client to webservice api 
0000175996: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.446 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175997: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.448 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000175998: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:08.452 -0700: %CCBU_http-apr-8445-exec-4-6-REQUEST_END: %[elapsed_time=23]: Request complete 
0000175999: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.192 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380288853],  }][resource_name=/Team/1][usr=2402]: Request start 
0000176000: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.193 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=Team/1][agent_id=2402][requestId=][request_method=team.GET][request_parameters=1]: Request from client to webservice api 
0000176001: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.218 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176002: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.429 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380289064],  }][resource_name=/User/2402/PhoneBooks][usr=2402]: Request start 
0000176003: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.429 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2402/PhoneBooks][agent_id=2402][requestId=null][request_method=user.phonebooks.GET][request_parameters=2402]: Request from client to webservice api 
0000176004: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.450 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176005: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.461 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT], nocache=[1575380289074],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000176006: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.461 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000176007: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.462 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176008: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.649 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380289289],  }][resource_name=/Team/1/TeamMessages][usr=2402]: Request start 
0000176009: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.650 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=Team/1/TeamMessages][agent_id=2402][requestId=null][request_method=team.GET][request_parameters=teamID=1]: Request from client to webservice api 
0000176010: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:09.671 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176011: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.140 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380289978],  }][resource_name=/User/2402/WrapUpReasons][usr=2402]: Request start 
0000176012: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.141 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2402/WrapUpReasons][agent_id=2402][requestId=null][request_method=WrapUpReasons.GET][request_parameters=]: Request from client to webservice api 
0000176013: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.141 -0700: %CCBU_http-apr-8445-exec-16-6-GET_CACHED_WRAP_UP_REASONS_RESULT:  Retrieved 0 results 
0000176014: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.161 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176015: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.162 -0700: %CCBU_EVENT_POOL-1-worker-91-6-BUILD_EXISTING_CALLS_FROM_CTI:  Agent[2402]: has 0 calls 
0000176016: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.162 -0700: %CCBU_EVENT_POOL-1-worker-91-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94894 peripheralId: 5000, extension: 2982][cti_message_name=SnapshotDeviceReq]: Message going to the backend cti server 
0000176017: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:10.165 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380290165][cti_message=CTISnapshotDeviceConf [silentMonitorStatus=null, callIdSize=0]CTISnapshotDeviceConf [ invokeID=94894, cti_sequence_id=99577, msgID=85, msgName=SnapshotDeviceConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176018: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.165 -0700: %CCBU_EVENT_POOL-1-worker-91-6-DROPPED_AFTER_SNAPSHOT:  Agent[2402]: has 0 calls 
0000176019: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.165 -0700: %CCBU_EVENT_POOL-1-worker-91-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94895 , agentId: 2402][cti_message_name=GetAgentDeskSettings]: Message going to the backend cti server 
0000176020: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:10.167 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380290167][cti_message=CTIAgentDeskSettingsConf [peripheralID=5000, deskSettingsMask=512, wrapupDataIncomingMode=0, wrapupDataOutgoingMode=1, logoutNonActivityTime=-1, qualityRecordingRate=-1, ringNoAnswerTime=10, silentMonitorWarningMessage=0, silentMonitorAudibleIndication=0, superivosAssistCallMethod=0, emergencyCallMethod=0, autoRecordOnEmergency=0, recordingMode=0, workModeTimer=60, ringNoAnswerDN=5000, defaultDevicePortAddress=]CTIAgentDeskSettingsConf [ invokeID=94895, cti_sequence_id=99578, msgID=132, msgName=AgentDeskSettingsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176021: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.167 -0700: %CCBU_EVENT_POOL-1-worker-91-6-XMPP_IGNORED_PUBLISH_EVENT: %[ENTITY_ID=2402][Payload=com.cisco.ccbu.finesse.core.service.user.UserTO@16dc5db[id=2402,mediaType=1,agentId=2402,agentName=2402,firstName=CmTest3,lastName=Test3,extension=2982,password=<null>,state=NOT_READY,pendingState=<null>,teamId=1,teamName=Default,roles={Agent,Supervisor},dialogs=<null>,supervisedTeams=[],reasonCodeTO=<null>,pendingStateReasonCodeTO=<null>,reasonCodeId=-1,reasonCodeValue=<null>,supervisorId=<null>,workMode=<null>,mobileAgentDialNumber=<null>,stateChangeTime=2019-12-03T13:38:08.161Z,wrapUpOnIncoming=REQUIRED,mediaState=<null>,wrapUpTimer=60,_requestId=<null>]]: Duplicate event not published to client 
0000176022: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.168 -0700: %CCBU_EVENT_POOL-1-worker-91-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2006, CTI_CMD_TOTAL_EXECUTION_TIME: 2007][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:38:08.160,CTI_MSG_TOTAL_PROCESSING_TIME:2007,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2007,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99573, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176023: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.168 -0700: %CCBU_EVENT_POOL-1-worker-90-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2007, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:38:08.160,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=0 (LOGIN), stateDuration=0, skillGroupNumber=3000, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99574, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176024: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.169 -0700: %CCBU_EVENT_POOL-1-worker-94-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 2008, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 2008][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:38:08.160,CTI_MSG_TOTAL_PROCESSING_TIME:2008,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2008,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=PegaCall, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99575, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176025: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.329 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380289980],  }][resource_name=/User/2402/MediaPropertiesLayouts][usr=2402]: Request start 
0000176026: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.343 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY], code=[32762], nocache=[1575380289982],  }][resource_name=/ReasonCode][usr=2402]: Request start 
0000176027: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.343 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_START: %[method_name=GET][parameter_name={ nocache=[1575380290023],  }][resource_name=/User/2402/Queues][usr=2402]: Request start 
0000176028: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.344 -0700: %CCBU_http-apr-8445-exec-20-6-API_REQUEST: %[REQUEST_URL=User/2402/Queues][agent_id=2402][requestId=null][request_method=user.queues.GET][request_parameters=2402]: Request from client to webservice api 
0000176029: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.344 -0700: %CCBU_http-apr-8445-exec-9-6-API_REQUEST: %[REQUEST_URL=ReasonCode][agent_id=2402][requestId=null][request_method=reasonCode.GET][request_parameters=code=32762]: Request from client to webservice api 
0000176030: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.371 -0700: %CCBU_http-apr-8445-exec-17-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176031: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.407 -0700: %CCBU_http-apr-8445-exec-20-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000176032: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:10.410 -0700: %CCBU_http-apr-8445-exec-9-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176033: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:12.354 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000176034: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:12.506 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000176035: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380296971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94896, cti_sequence_id=99579, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006736: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:16.971 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176036: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:16.972 -0700: %CCBU_pool-75-thread-5-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176037: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:18.966 -0700: %CCBU_pool-9-thread-1-6-AGENT_PRESENCE_MONITOR: %[message_string=[Expired] Removed agent from cache 2403]:  
0000176038: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94897 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176039: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380306191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94897, cti_sequence_id=99580, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176040: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380306970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94898, cti_sequence_id=99581, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176041: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.476 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176042: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.477 -0700: %CCBU_http-apr-8445-exec-13-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=20512174-a9c6-431d-b89f-f075fc3d757b][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000176043: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.478 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176044: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.478 -0700: %CCBU_COMMAND_POOL-1-worker-2-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94899 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176045: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:30.481 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380310481][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99582, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176046: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:30.482 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380310481][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94899, cti_sequence_id=99583, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176047: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:30.482 -0700: %CCBU_COMMAND_POOL-1-worker-2-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:38:30.477,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000176048: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.482 -0700: %CCBU_EVENT_POOL-1-worker-88-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2402][command_name=SetAgentState][cti_message_id=30][requestId=20512174-a9c6-431d-b89f-f075fc3d757b]: Found a requestId from CommandMap for a CTI event 
0000006737: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.482 -0700: %CCBU_EVENT_POOL-1-worker-88-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176049: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.482 -0700: %CCBU_EVENT_POOL-1-worker-88-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T13:38:30.482Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>20512174-a9c6-431d-b89f-f075fc3d757b</requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006738: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.483 -0700: %CCBU_EVENT_POOL-1-worker-88-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176050: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.483 -0700: %CCBU_EVENT_POOL-1-worker-88-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176051: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:30.483 -0700: %CCBU_EVENT_POOL-1-worker-88-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:38:30.481,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:2,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99582, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176052: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380316970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94900, cti_sequence_id=99584, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006739: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176053: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176054: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94901 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176055: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380326191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94901, cti_sequence_id=99585, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176056: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.374 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176057: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.376 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=529e50bb-b95c-4496-857e-0d7136ef3c44][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000176058: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.376 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176059: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.376 -0700: %CCBU_COMMAND_POOL-1-worker-3-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94902 , agentstate : 2, workmode : 0, reason code: 1000, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176060: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:46.381 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380326381][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99586, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176061: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:46.381 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380326381][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94902, cti_sequence_id=99587, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176062: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:46.381 -0700: %CCBU_COMMAND_POOL-1-worker-3-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:38:46.376,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:5,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000176063: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.381 -0700: %CCBU_EVENT_POOL-1-worker-95-6-FOUND_REQUEST_ID_FOR_EVENT: %[agent_id=2402][command_name=SetAgentState][cti_message_id=30][requestId=529e50bb-b95c-4496-857e-0d7136ef3c44]: Found a requestId from CommandMap for a CTI event 
0000006740: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.382 -0700: %CCBU_EVENT_POOL-1-worker-95-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176064: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.382 -0700: %CCBU_EVENT_POOL-1-worker-95-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1000</code><forAll>true</forAll><id>25</id><label>Break - Complimentary</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/25</uri></reasonCode><reasonCodeId>25</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T13:38:46.381Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId>529e50bb-b95c-4496-857e-0d7136ef3c44</requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006741: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.383 -0700: %CCBU_EVENT_POOL-1-worker-95-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176065: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.383 -0700: %CCBU_EVENT_POOL-1-worker-95-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176066: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:38:46.383 -0700: %CCBU_EVENT_POOL-1-worker-95-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:38:46.381,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99586, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176067: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380326971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94903, cti_sequence_id=99588, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006742: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176068: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:46.972 -0700: %CCBU_pool-75-thread-2-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176069: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:38:48.170 -0700: %CCBU_EVENT_POOL-1-worker-93-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 0, CTI_CMD_TOTAL_EXECUTION_TIME: 0][Overall Msg Stats=][Payload=com.cisco.ccbu.finesse.core.ForcedLogoutDispatchable@18976aa][SEQ=[2403]]: Completed task 
0000176070: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:38:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380336970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94904, cti_sequence_id=99589, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176071: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:01.740 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/SystemInfo][usr=]: Request start 
0000176072: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:01.740 -0700: %CCBU_http-apr-8445-exec-23-6-API_REQUEST: %[REQUEST_URL=SystemInfo][agent_id=][requestId=][request_method=systemInfo.GET][request_parameters=]: Request from client to webservice api 
0000176073: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:01.741 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000176074: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:03.258 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176075: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:03.258 -0700: %CCBU_http-apr-8082-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000176076: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:03.259 -0700: %CCBU_http-apr-8082-exec-24-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000176077: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.494 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176078: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.496 -0700: %CCBU_http-apr-8445-exec-3-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= extension:2982 state:LOGIN]: Request from client to webservice api 
0000176079: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.496 -0700: %CCBU_http-apr-8445-exec-3-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176080: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.496 -0700: %CCBU_COMMAND_POOL-1-worker-4-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94905 , agentstate : 0, workmode : 0, reason code: -15532, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176081: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:04.500 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380344500][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94905, cti_sequence_id=99590, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176082: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:04.500 -0700: %CCBU_COMMAND_POOL-1-worker-4-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:39:04.496,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-LOGIN][SEQ=[2402]]: Completed task 
0000176083: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.551 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380344385],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000176084: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.552 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176085: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.587 -0700: %CCBU_Smack Listener Processor (1)-6-PRESENCE_NOTIFICATION_RECIEVED: %[FROM JID=2402@bos-fin-nod-d01.rpega.com/iz535nkr][PRESENCE_TYPE=available]: Finesse received a presence notifcation 
0000176086: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.725 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176087: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.726 -0700: %CCBU_http-apr-8445-exec-5-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.GET][request_parameters=2402]: Request from client to webservice api 
0000176088: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:04.726 -0700: %CCBU_http-apr-8445-exec-5-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176089: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.432 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[NOT_READY],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000176090: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.433 -0700: %CCBU_http-apr-8445-exec-8-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000176091: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.433 -0700: %CCBU_http-apr-8445-exec-8-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000176092: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.662 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_START: %[method_name=GET][parameter_name={  }][resource_name=/User/2402/Dialogs][usr=2402]: Request start 
0000176093: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.663 -0700: %CCBU_http-apr-8445-exec-16-6-API_REQUEST: %[REQUEST_URL=User/2402/Dialogs][agent_id=2402][requestId=null][request_method=user.dialogs.GET][request_parameters=2402]: Request from client to webservice api 
0000176094: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:05.663 -0700: %CCBU_http-apr-8445-exec-16-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176095: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:06.121 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_START: %[method_name=GET][parameter_name={ category=[LOGOUT],  }][resource_name=/User/2402/ReasonCodes][usr=2402]: Request start 
0000176096: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:06.121 -0700: %CCBU_http-apr-8445-exec-24-6-API_REQUEST: %[REQUEST_URL=User/2402/ReasonCodes][agent_id=2402][requestId=null][request_method=user.reasonCodes.GET][request_parameters=2402]: Request from client to webservice api 
0000176097: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:06.122 -0700: %CCBU_http-apr-8445-exec-24-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176098: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94906 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176099: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380346191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94906, cti_sequence_id=99591, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176100: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380346970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94907, cti_sequence_id=99592, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176101: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.806 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176102: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.808 -0700: %CCBU_http-apr-8445-exec-11-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000176103: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.808 -0700: %CCBU_http-apr-8445-exec-11-6-REQUEST_END: %[elapsed_time=1]: Request complete 
0000176104: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.808 -0700: %CCBU_COMMAND_POOL-1-worker-5-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94908 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176105: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:09.812 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380349812][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99593, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176106: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:09.812 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380349812][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94908, cti_sequence_id=99594, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176107: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:09.812 -0700: %CCBU_COMMAND_POOL-1-worker-5-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:39:09.808,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006743: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.813 -0700: %CCBU_EVENT_POOL-1-worker-97-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176108: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.813 -0700: %CCBU_EVENT_POOL-1-worker-97-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T13:39:09.812Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006744: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.813 -0700: %CCBU_EVENT_POOL-1-worker-97-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176109: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.813 -0700: %CCBU_EVENT_POOL-1-worker-97-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176110: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:09.814 -0700: %CCBU_EVENT_POOL-1-worker-97-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:39:09.812,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99593, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176111: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.665 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176112: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.667 -0700: %CCBU_http-apr-8445-exec-2-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000176113: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.668 -0700: %CCBU_http-apr-8445-exec-2-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176114: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.668 -0700: %CCBU_COMMAND_POOL-1-worker-6-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94909 , agentstate : 2, workmode : 0, reason code: 1000, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176115: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:15.675 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380355674][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99595, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176116: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:15.675 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380355675][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94909, cti_sequence_id=99596, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176117: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:15.675 -0700: %CCBU_COMMAND_POOL-1-worker-6-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 7, CTI_CMD_TOTAL_EXECUTION_TIME: 8][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:39:15.667,CTI_COMMAND_TOTAL_PROCESSING_TIME:8,,,,,CTI_MSG_LATENCY:7,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006745: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.676 -0700: %CCBU_EVENT_POOL-1-worker-96-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176118: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.676 -0700: %CCBU_EVENT_POOL-1-worker-96-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1000</code><forAll>true</forAll><id>25</id><label>Break - Complimentary</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/25</uri></reasonCode><reasonCodeId>25</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T13:39:15.675Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006746: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.677 -0700: %CCBU_EVENT_POOL-1-worker-96-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176119: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.677 -0700: %CCBU_EVENT_POOL-1-worker-96-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176120: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:15.677 -0700: %CCBU_EVENT_POOL-1-worker-96-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:39:15.675,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99595, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176121: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:16.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380356970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94910, cti_sequence_id=99597, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176122: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.858 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176123: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.860 -0700: %CCBU_http-apr-8445-exec-7-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000176124: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.861 -0700: %CCBU_http-apr-8445-exec-7-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176125: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.861 -0700: %CCBU_COMMAND_POOL-1-worker-7-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94911 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176126: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:24.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380364864][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99598, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176127: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:24.864 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380364864][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94911, cti_sequence_id=99599, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176128: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:24.864 -0700: %CCBU_COMMAND_POOL-1-worker-7-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:39:24.860,CTI_COMMAND_TOTAL_PROCESSING_TIME:4,,,,,CTI_MSG_LATENCY:3,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006747: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.865 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176129: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.865 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T13:39:24.864Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006748: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.865 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176130: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.865 -0700: %CCBU_EVENT_POOL-1-worker-92-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176131: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:24.866 -0700: %CCBU_EVENT_POOL-1-worker-92-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 1][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:39:24.864,CTI_MSG_TOTAL_PROCESSING_TIME:1,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:1,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99598, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176132: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94912 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176133: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380366191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94912, cti_sequence_id=99600, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176134: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380366970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94913, cti_sequence_id=99601, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006749: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176135: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:26.970 -0700: %CCBU_pool-75-thread-6-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176136: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.817 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176137: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.819 -0700: %CCBU_http-apr-8445-exec-1-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000176138: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.819 -0700: %CCBU_http-apr-8445-exec-1-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176139: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.819 -0700: %CCBU_COMMAND_POOL-1-worker-8-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94914 , agentstate : 2, workmode : 0, reason code: 1000, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176140: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:27.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380367823][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99602, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176141: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:27.824 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380367823][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94914, cti_sequence_id=99603, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176142: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:27.824 -0700: %CCBU_COMMAND_POOL-1-worker-8-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:39:27.819,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:5,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006750: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.825 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176143: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.825 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1000</code><forAll>true</forAll><id>25</id><label>Break - Complimentary</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/25</uri></reasonCode><reasonCodeId>25</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T13:39:27.824Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006751: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.825 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176144: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.825 -0700: %CCBU_EVENT_POOL-1-worker-98-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176145: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:39:27.826 -0700: %CCBU_EVENT_POOL-1-worker-98-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 2, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:39:27.824,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:1,CTI_SOCKET_WAIT_TIME:0][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99602, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176146: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380376970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94915, cti_sequence_id=99604, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006752: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176147: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:39:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176148: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94916 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176149: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380386191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94916, cti_sequence_id=99605, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176150: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380386970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94917, cti_sequence_id=99606, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176151: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:39:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380396970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94918, cti_sequence_id=99607, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176152: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94919 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176153: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380406191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94919, cti_sequence_id=99608, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176154: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:40:06.410 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380405381],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000176155: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:40:06.411 -0700: %CCBU_http-apr-8445-exec-13-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176156: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380406970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94920, cti_sequence_id=99609, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176157: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:12.507 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000176158: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:12.653 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000176159: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380416970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94921, cti_sequence_id=99610, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176160: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94922 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176161: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380426191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94922, cti_sequence_id=99611, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176162: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:26.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380426970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94923, cti_sequence_id=99612, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176163: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:36.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380436971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94924, cti_sequence_id=99613, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176164: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94925 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176165: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380446191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94925, cti_sequence_id=99614, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176166: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:46.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380446970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94926, cti_sequence_id=99615, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176167: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:40:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380456970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94927, cti_sequence_id=99616, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176168: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.864 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176169: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.866 -0700: %CCBU_http-apr-8445-exec-10-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:READY]: Request from client to webservice api 
0000176170: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.867 -0700: %CCBU_http-apr-8445-exec-10-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176171: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.867 -0700: %CCBU_COMMAND_POOL-1-worker-9-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94928 , agentstate : 3, workmode : 0, reason code: 0, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176172: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:02.871 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380462871][cti_message=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99617, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176173: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:02.871 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380462871][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94928, cti_sequence_id=99618, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176174: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:02.872 -0700: %CCBU_COMMAND_POOL-1-worker-9-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 5, CTI_CMD_TOTAL_EXECUTION_TIME: 5][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:41:02.867,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006753: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.872 -0700: %CCBU_EVENT_POOL-1-worker-99-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176175: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.873 -0700: %CCBU_EVENT_POOL-1-worker-99-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>READY</state><stateChangeTime>2019-12-03T13:41:02.872Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006754: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.873 -0700: %CCBU_EVENT_POOL-1-worker-99-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176176: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.873 -0700: %CCBU_EVENT_POOL-1-worker-99-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176177: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:02.873 -0700: %CCBU_EVENT_POOL-1-worker-99-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 1, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:41:02.871,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=3 (READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=3 (READY), eventReasonCode=0, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99617, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176178: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94929 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176179: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:06.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380466191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94929, cti_sequence_id=99619, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176180: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:06.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380466970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94930, cti_sequence_id=99620, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006755: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176181: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:06.971 -0700: %CCBU_pool-75-thread-4-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>5</agentsNotReady><agentsReady>2</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176182: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:07.412 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380466380],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000176183: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:07.413 -0700: %CCBU_http-apr-8445-exec-23-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176184: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380476970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94931, cti_sequence_id=99621, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176185: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:26.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94932 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176186: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:26.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380486191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94932, cti_sequence_id=99622, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176187: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:26.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380486971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=5, agentsReady=2, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94933, cti_sequence_id=99623, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176188: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.804 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_START: %[method_name=PUT][parameter_name={  }][resource_name=/User/2402][usr=2402]: Request start 
0000176189: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.806 -0700: %CCBU_http-apr-8445-exec-18-6-API_REQUEST: %[REQUEST_URL=User/2402][agent_id=2402][requestId=null][request_method=user.PUT][request_parameters= state:NOT_READY]: Request from client to webservice api 
0000176190: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.806 -0700: %CCBU_http-apr-8445-exec-18-6-REQUEST_END: %[elapsed_time=2]: Request complete 
0000176191: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.806 -0700: %CCBU_COMMAND_POOL-1-worker-10-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94934 , agentstate : 2, workmode : 0, reason code: 1000, forceflag :1, agentcapacity: 0, agentext: 2982, agentid: 2402, supervisorid: null, ssoFlag=false][cti_message_name=SetAgentStateReq]: Message going to the backend cti server 
0000176192: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:36.810 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380496810][cti_message=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99624, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176193: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:36.810 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380496810][cti_message=CTISetAgentStateConf []CTISetAgentStateConf [ invokeID=94934, cti_sequence_id=99625, msgID=39, msgName=SetAgentStateConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176194: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:36.811 -0700: %CCBU_COMMAND_POOL-1-worker-10-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 0, CTI_CMD_EXECUTION_TIME: 4, CTI_CMD_TOTAL_EXECUTION_TIME: 4][Overall Msg Stats=CTI_MSG_CREATE_TIME:Dec 03 2019 06:41:36.806,CTI_COMMAND_TOTAL_PROCESSING_TIME:5,,,,,CTI_MSG_LATENCY:4,CTI_SOCKET_WAIT_TIME:0][Payload=Command-SetAgentState][SEQ=[2402]]: Completed task 
0000006756: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.811 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176195: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.811 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/User/2402][Payload=<Update><data><user><dialogs>/finesse/api/User/2402/Dialogs</dialogs><extension>2982</extension><firstName>CmTest3</firstName><lastName>Test3</lastName><loginId>2402</loginId><loginName>2402</loginName><mediaType>1</mediaType><pendingState></pendingState><reasonCode><category>NOT_READY</category><code>1000</code><forAll>true</forAll><id>25</id><label>Break - Complimentary</label><systemCode>false</systemCode><uri>/finesse/api/ReasonCode/25</uri></reasonCode><reasonCodeId>25</reasonCodeId><roles><role>Agent</role><role>Supervisor</role></roles><settings><wrapUpOnIncoming>REQUIRED</wrapUpOnIncoming></settings><state>NOT_READY</state><stateChangeTime>2019-12-03T13:41:36.811Z</stateChangeTime><teamId>1</teamId><teamName>Default</teamName><teams/><uri>/finesse/api/User/2402</uri><wrapUpTimer>60</wrapUpTimer></user></data><event>PUT</event><requestId></requestId><source>/finesse/api/User/2402</source></Update>]: Publishing XMPP Message Asynchronously 
0000006757: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.812 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176196: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.812 -0700: %CCBU_EVENT_POOL-1-worker-101-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Team/1/Users][Payload=PUBLISHED AgentState update of user 2402 state: NOT_READY to team: 1]: Publishing XMPP Message Asynchronously 
0000176197: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:41:36.812 -0700: %CCBU_EVENT_POOL-1-worker-101-6-DnE-CHECKPOINT-5 - : %[Dispatch Stats=CTI_CMD_QUEUE_TIME: 0, CTI_CMD_DISPATCH_TIME: 1, CTI_CMD_EXECUTION_TIME: 1, CTI_CMD_TOTAL_EXECUTION_TIME: 2][Overall Msg Stats=CTI_MSG_RCV_TIME:Dec 03 2019 06:41:36.810,CTI_MSG_TOTAL_PROCESSING_TIME:2,CTI_MSG_DECODE_TIME:0,CTI_MSG_ACMI_NOTIFY_TIME:0,CTI_MSG_DISPATCH_TIME:0,CTI_MSG_PROCESSING_TIME:2,CTI_MSG_LATENCY:-1,CTI_SOCKET_WAIT_TIME:-1][Payload=CTIAgentStateEvent [skillGroupState=2 (NOT_READY), stateDuration=0, skillGroupNumber=56449, skillGroupPriority=0, agentState=2 (NOT_READY), eventReasonCode=1000, numFltSkillGroups=0, CTIClientSignature=Finesse, agentID=2402, agentExtension=2982, agentInstrument=2982, agentID_Long=null, duration=null, nextAgentState=null, fltSkillGroupNumberList=[], fltSkillGroupIDList=[], fltSkillGroupPriorityList=[], fltSkillGroupStateList=[], MRDId=1, agentMode=1]CTIAgentStateEvent [ invokeID=null, cti_sequence_id=99624, msgID=30, msgName=AgentStateEvent, deploymentType=CCE]][SEQ=[2982, 2402]]: Completed task 
0000176198: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:36.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380496970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94935, cti_sequence_id=99626, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000006758: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:36.970 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=BEFORE PUBLISH]: Publishing XMPP Message Asynchronously 
0000176199: 10.61.0.47: %[call-id []]% %[agent-id []]% Dec 03 2019 06:41:36.971 -0700: %CCBU_pool-75-thread-1-6-XMPP_PUBLISH_ASYNCHRONOUS: %[NodeId=/finesse/api/Queue/3000][Payload=<Update><data><queue><name>PG1Skill3000</name><statistics><agentsNotReady>6</agentsNotReady><agentsReady>1</agentsReady><agentsTalkingInbound>0</agentsTalkingInbound><agentsTalkingInternal>0</agentsTalkingInternal><agentsTalkingOutbound>0</agentsTalkingOutbound><agentsWrapUpNotReady>0</agentsWrapUpNotReady><agentsWrapUpReady>0</agentsWrapUpReady><callsInQueue>0</callsInQueue><startTimeOfLongestCallInQueue></startTimeOfLongestCallInQueue><agentsLoggedOn>7</agentsLoggedOn><agentsBusyOther>0</agentsBusyOther></statistics><uri>/finesse/api/Queue/3000</uri></queue></data><event>PUT</event><requestId>null</requestId><source>/finesse/api/Queue/3000</source></Update>]: Publishing XMPP Message Asynchronously 
0000176200: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:46.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94936 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176201: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:46.191 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380506191][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94936, cti_sequence_id=99627, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176202: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:46.971 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380506971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94937, cti_sequence_id=99628, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176203: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:41:56.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380516970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94938, cti_sequence_id=99629, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176204: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:06.189 -0700: %CCBU_pool-69-thread-1-6-MESSAGE_TO_CTI_SERVER: %[cti_message=Invoke id :94939 ][cti_message_name=HeartbeatReq]: Message going to the backend cti server 
0000176205: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:06.202 -0700: %CCBU_pool-67-thread-1-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380526201][cti_message=CTIHeartbeatConf []CTIHeartbeatConf [ invokeID=94939, cti_sequence_id=99630, msgID=6, msgName=HeartbeatConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176206: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:06.972 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380526971][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94940, cti_sequence_id=99631, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server 
0000176207: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:42:08.393 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_START: %[method_name=GET][parameter_name={ timestamponly=[], nocache=[1575380527381],  }][resource_name=/SystemInfo][usr=2402]: Request start 
0000176208: 10.61.0.47: %[call-id []]% %[agent-id [2402]]% Dec 03 2019 06:42:08.394 -0700: %CCBU_http-apr-8445-exec-6-6-REQUEST_END: %[elapsed_time=0]: Request complete 
0000176209: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:12.653 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=SystemInfo.updateNodeCache][noname=Updating SystemInfo's node details from DB]: message : 
0000176210: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:12.798 -0700: %CCBU_pool-4-thread-1-6-LogMessage: %[message_string=Primary node fetched from DB bos-fin-nod-d01.rpega.com, Secondary node fetched from DB bos-fin-nod-d02.rpega.com][noname=Next reload happens after 120 seconds.]: message : 
0000176211: 10.61.0.47: %[call-id ]% %[agent-id ]% Dec 03 2019 06:42:16.970 -0700: %CCBU_CTIMessageEventExecutor-0-6-DECODED_MESSAGE_FROM_CTI_SERVER: %[cti_event_read_time=1575380536970][cti_message=CTIQuerySkillGroupStatisticsConf[peripheralID=5000, skillGroupNumber=3000, agentsLoggedOn=7, routerCallsQNow=0, longestRouterCallQNow=0, agentsNotReady=6, agentsReady=1, agentsTalkingIn=0, agentsTalkingOut=0, agentsTalkingOther=0, agentsWorkNotReady=0, agentsWorkReady=0, agentsBusyOther=0]CTIQuerySkillGroupStatisticsConf [ invokeID=94941, cti_sequence_id=99632, msgID=115, msgName=QuerySkillGroupStatisticsConf, deploymentType=CCE]]: Decoded Message to Finesse from backend cti server